TPP Recruitment Jobs
Do you want to join a healthcare charity that operates a four day working week?
This non-profit organisation is dedicated to transforming healthcare to reduce its environmental impact and promote sustainability and environmental health. They are looking for a Campaign Manager who will work on a large project aimed at creating safer and more sustainable pre and post-natal care, with a focus on reducing plastic pollution and toxic chemical exposure. This role can be 100% remote from the UK or based in Brussels.
Benefits:
- A 4 day working week
- 100% remote
- Discretionary annual bonus
- Pension provision
- Medical cover
The Campaign Manager will be responsible for:
- Campaign Strategy Development and Implementation: Developing and leading the implementation of effective campaigning strategies for a new initiative, aimed at engaging various audiences and maximising impact over the next three years.
- EU-wide Campaign Scale-up: Leading the scale-up of an EU-wide campaign, developing an awareness-raising campaign promoting the pledge and encouraging healthcare providers to take action, while monitoring and reporting on its success.
- Political Engagement and Advocacy: Supporting the Plastics and Chemical Policy Coordinator's activities to drive political engagement and advocacy for a project, including the development of effective messaging and materials.
- Stakeholder Relationship Building: Proactively building and developing relationships with project stakeholders, partners, funders, and policymakers, aiming to build a coalition of motivated advocates across Europe.
- Team Collaboration and Support: Providing guidance and support to team members working on other projects and programs as needed, and acting as a mentor and coach to team members, fostering a culture of excellence and teamwork.
The appointed candidate will have:
- 5+ years of experience in advocacy campaign management
- Experience in a relevant field such as communications, international relations, political science or public policy
- Strong understanding of policy issues and the political landscape in Europe
- Experience or interest in health/environmental issues
We actively encourage applications from Brussels!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We are working with a membership body working within the insurance sector. As Membership Manager you will work with the Chief Markets Office, to develop the membership growth strategy and ensure membership growth and revenue targets are met.
As Membership Manager you will also
- Draft and oversee membership communications to ensure membership engagement and growth
- Act as the main point of contact for all new and existing members
- Review and process new member applications
- Maintain a pipeline of potential members
- Act as secretary to the membership committee
- Contribute to the organisations Business Plan
To be successful in the role you will be personable, and confident in interacting with a range of stakeholders. You will also
- Have experience of working within membership, or a subscription based organisation
- Experienced in CRM systems
- An out going personality with the ability to engage with individuals
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We are working with a professional body based in central London, who are looking for a Services Coordinator to join their team.
As an organisation they represent almost 20,000 professionals, and promote advisory service, high standards and equality and diversity across the profession; both in the UK and abroad.
As Services Coordinator, you will report into the Senior Services Officer, and play a key role in ensuring the day-to-day delivery of services offered to members. This is predominantly administration based role, where you will be in contact with members, and therefore they are looking for someone who is approachable and able to provide great customer service.
Some of the benefits include
- Up to 31 days holiday
- Up to 12% employer pension contribution
- Hybrid working (2-3 days per week from home)
- Live cover
As Services Coordinator you will
- Maintain the team inboxes.
- Manage incoming telephone and email enquiries from members and affiliated organisations.
- Ensure the direct debit payment system is kept up to date.
- Generate purchase orders.
- Ensure internal and external user guides are kept up to date.
- Support the Senior Services Officer with development work.
- Work with the Senior Services Officer on ad-hoc market research.
To be successful in the role you will
- Have demonstrable administration skills, including time management and strong attention to detail.
- A good understanding of customer service principles.
- Have effective communication skills, both written and oral.
- Have the ability to develop collaborative relationships with others.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Are you a HR Coordinator looking to progress your career? Or are you a HR Officer looking for a new challenge?
I am working with a charity that aims inspire young people to realise their potential through learning and self-development.
They are currently looking to recruit a HR Officer to join their small but busy team. This a permanent position working 35 hours per week.
You will be based 2 days in their office in Lambeth with the option of 3 hybrid working days.
Paying £31,000 per annum
Role
This is a generalist HR role, were you will be completing tasks such as collating information, processing monthly payroll, drafting correspondence, managing employees mandatory checks, as well as supporting the starters and leavers process
Duties
- Being first point of contact for all payroll queries.
- Managing and processing payroll on a monthly basis.
- Liaising with HR team and Employees/ Managers in regard to any payroll queries.
- Liaising with external payroll company.
- Keeping track and monitoring employee mandatory checks
- Drafting any change of terms letters, probation letters, supporting in investigation meeting as required
- Drafting invitation letters to meetings
- Providing support with starters and leavers process.
- Responding to resignation letters, calculating leave allowances and providing references where needed.
- Carrying out HR Induction for all new starters.
- Supporting with booking in employee training and employee training requests
- Providing support with recruitment as required
- Support with ER cases where necessary.
- Writing general HR correspondence
- Supporting the HR team with responses to queries and general HR admin tasks.
If you are interested in applying for this through TPP Recruitment then please do so by sending your CV to
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Join us in making a global impact!
Are you passionate about philanthropy and creating transformative change? Do you have a knack for building meaningful relationships with high-net-worth individuals (HNWIs)? If so, we have an exciting opportunity for you to become our Philanthropy Manager, UK.
Attractive Benefits:
- £45,000 per annum
- Location: London, UK
- Working Pattern: Full-time (37.5 hours), with a hybrid arrangement (work from London office at least 1 day per week)
Why join us?
- Make a Difference: Join a team dedicated to providing life-saving care and assistance to refugees worldwide.
- Career Development: Access to continuous training and progression opportunities.
- Vibrant Culture: Be part of a culture that fosters bold leadership, innovation, and accountability.
Your Role: As our Philanthropy Manager, UK, you will play a vital role in implementing our philanthropy strategy, focusing on cultivating relationships with individuals who can support our mission at a significant level.
What will you do?
- Identify, cultivate, and solicit gifts from donors in the major gift range of £10,000 and above.
- Develop personalised stewardship plans to increase engagement and support.
- Lead on gift management, reporting, and proposal development for both new prospects and existing donors.
- Collaborate with internal and external stakeholders to enhance donor relationships and fundraising efforts.
Your Impact:
- High-Value Relationships: Build and nurture relationships with philanthropists to fund programmes that create transformative change.
- Global Reach: Engage with senior stakeholders across the IRC network to garner support for our mission.
- Personalised Approach: Tailor communications and engagement strategies to match the preferences of donors.
What we offer:
- Rewarding Work: Be part of an organisation dedicated to helping communities rebuild and thrive.
- Supportive Environment: Work alongside passionate individuals committed to making a difference.
- Continuous Learning: Access career development opportunities and training programmes.
About us: The International Rescue Committee (IRC) has been at the forefront of emergency response and community support for over 90 years. Our team in the UK works tirelessly to raise awareness, deliver policy changes, and increase funding to aid those affected by conflict and disaster worldwide.
Join our team and be part of a global movement towards positive change!
Does this sound like the perfect role for you? Apply now to join us in our mission to make the world a better place for everyone.
Key Essential Criteria:
- Demonstrable experience securing gifts from high net-worth individuals.
- Ability to prioritise and meet conflicting deadlines.
- Commitment to equality and diversity in the workplace.
Application Deadline: To be confirmed.
IRC UK is an equal opportunities employer, welcoming applications from all backgrounds. We are committed to diversity and inclusion in our workforce. Join us and be part of a team that makes a real difference.
Top of Form
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
- Position Title: Fire Safety Advisor
- Department/Division/Faculty: Fire Safety/Central Safety
- Location: London campuses (travel required to other campuses)
- Reports to: Fire Safety Manager
- Supervisory Responsibilities: None
- Internal Relationships: Building Managers, Senior Project Managers and Engineers, Maintenance Team, Faculty & Campus Safety Managers, Departmental Safety Officers
- External Relationships: Enforcing Authority Inspecting Officers, Building Control Bodies, external Regulators, Fire and Rescue Services, Architects.
Would you like to join a small team led by the Fire Safety Manager as a safety Champion?
You will be part of a small team dedicated to ensuring the college fulfils its legal requirements, providing the adequacy of future construction projects, and fosters a culture of continuous fire safety improvement. In this role, you will be conducting fire risk assessments throughout the college estate to ensure compliance with current fire safety laws.
As Fire Safety Officer your everyday tasks will include:
- Conducting, documenting, and reviewing fire risk assessments for college buildings across all campuses and offering improvement & implementing recommendations as needed.
- Providing legislative and technical fire safety advice to senior managers and appointed personnel.
- Offering technical and legislative guidance for college projects, liaising with project managers, architects, and building control bodies.
- Conducting fire safety audits and inspections.
- Developing and implementing fire safety policies and codes of practice.
- Coordinating with Enforcing Authority Inspecting Officers during inspections, addressing concerns and collating relevant documentation.
- Developing and reviewing emergency plans for college buildings and implementing fire drill programs.
- Investigating fires and fire alarm activations, establishing causes and making recommendations to mitigate future occurrences.
- Providing technical advice for personal emergency egress plans and supervising hot works permit applications.
- Planning and delivering in-house fire training, compiling statistics on fire safety incidents, and producing associated reports.
- Liaising with event planners regarding conferences and events held on College premises.
- Ensuring compliance with relevant College policies, including Financial Regulations, Equal Opportunities Policy, Health and Safety Policy, and others.
As Fire Safety Officer your attributes, skills & Experience will include:
- Possession of a Level 3 professional qualification or equivalent, such as the NEBOSH National General Certificate, coupled with relevant experience in a comparable position.
- Proven comprehension of fire safety laws, relevant technical standards, guidance documents, codes of practice, and practical fire safety management.
- Proficient in intermediate IT skills, encompassing Microsoft/Office 365 Outlook, Word, Excel, PowerPoint, SharePoint, and familiarity with cloud-based storage systems, with delegated access to emails and calendars.
- Capable of analysing fire risks and devising appropriate, often technical or intricate, mitigating or control measures with minimal need for referral.
- Skilled in interpreting architectural and engineering plan drawings and offering constructive feedback on proposed designs.
- Extensive and up-to-date background as a full-time fire safety specialist, consultant, or authority inspecting officer, operating in diverse major premises.
- Notable proficiency in fire risk assessment, employing PAS 79 methodology, across a spectrum of large and intricate premises with various risk scenarios.
- Hands-on experience in implementing fire safety legislation, management strategies, and fundamental principles of fire engineering.
If your experience aligns with the requirements above and the role appeals , please apply without delay.
The closing date for application for this position is March 28th, please apply with your CV.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
- Are you ready to take the lead in shaping the future of educational assessments and qualifications with one of the UK's top awarding organisations?
- Do you have significant years of experience in the awarding sector and a passion for developing high-quality educational materials?
TPP are partnered with one of the top five awarding organisations in the UK that is looking for someone to join them as a Qualification Development Team Leader and shape the future of qualifications and assessments.
Benefits Package - Qualification Development Team Leader
Salary: from £40,000, depending on experience
Employment type: Permanent, full time - 40 hours per week
Working arrangements: Hybrid, predominantly working from home with some time spent working in the South Yorkshire office.
Personal Development: Career training and continuous learning opportunities.
About the Organisation - Qualification Development Team Leader
This awarding organisation is committed to empowering people through education, with a mission to develop assessments and qualifications that truly measure competence and potential. The team is passionate, team-oriented, and values integrity in every endeavour.
About the Role - Qualification Development Team Leader
As a Qualification Development Team Leader, under the direct supervision of the Head of Qualification Development, you will play a crucial role in overseeing and guiding the Qualification Development team. This position focuses on ensuring the creation and maintenance of high-quality, effective, and compliant qualifications and assessment materials, aligning with the organisation's goals and meeting regulatory standards.
Key Responsibilities - Qualification Development Team Leader
- Collaborate with various teams and key external partners to uphold regulatory standards, aiming for industry recognition.
- Lead and assist the team in developing compliant and relevant qualifications and assessment tools.
- Oversee risk management and conflict of interest in assessment design and development.
- Independently organise and manage team workload to meet business goals efficiently.
- Perform management responsibilities, including team performance, HR issues, and workload during staff absences.
- Identify and address team training requirements, offering mentorship and support.
- Assist in managing strategic objectives alongside senior management.
- Initiate and implement enhancements in team processes and instructions.
- Establish and oversee quality control procedures.
- Develop and maintain compliant and up-to-date educational and assessment materials, collaborating with external experts.
Skills / Experience Required - Qualification Development Team Leader
- Demonstrable knowledge and expertise in vocational education and assessment methodologies.
- Experience in the UK awarding sector.
- Strong skills in managing time, people, and resources, with a keen eye for detail.
- Experience leading projects and teams, fostering a collaborative and motivating environment.
To Apply
- Does this sound like your kind of role? Don't miss out; apply now with your CV only (no covering letter required) to start making a meaningful difference in the education sector.
- For a confidential discussion about this role, please get in touch.
Interview Process
- The interview process will be a multi-stage procedure designed to evaluate your skills, compatibility with the team, and your passion for education and assessments.
Deadline for Applications
- ASAP - applications will be reviewed on a rolling basis.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Are you experienced in managing high level customer queries, resolving complaints, and ensuring a great customer journey? Do you have leadership experience in a customer service environment, including coaching and training of staff?
TPP are recruiting a Support Supervisor on behalf of our client, an organisation providing membership and solutions to ensure the sustained development of a skilled workforce.
Work setting: Hybrid (2 days a week from the office)
Salary: £34,000 per annum
Hours: 12-month FTC, Full-time (37 hours per week)
Location: Solihull
The Role:
As the Support Supervisor, you will lead the Support team in delivering exceptional customer service. You will oversee day-to-day operations, ensuring the timely processing of registrations, card production, and distribution, as well as acting as the first line resolution of internal team queries and customer complaints.
Main responsibilities:
*Lead the Support team, ensuring service levels are met for registration processing and customer communication.
*Collaborate with finance to resolve invoicing issues and with marketing to deliver customer communications.
*Act as the first line of resolution for internal team queries and customer complaints.
*Produce reports on customer complaints and trends.
*Ensure compliance with data protection legislation.
*Respond to all incoming customer communications, escalating any issues on a timely basis to the Service Delivery Manager.
*Develop and deliver regular customer surveys providing analysis of the results.
*Review feedback received by the Support team to identify system and process improvements or training needs.
Essential requirements:
*Experience in team leadership in a customer service environment.
*Experience in complaints management.
*Excellent interpersonal skills with a focus on delivering outstanding customer experiences.
*Detail-oriented with strong IT and reporting skills.
*Thrive in a fast-paced environment and enjoy working collaboratively with internal and external stakeholders.
*Proactive approach to problem-solving and continuous improvement.
*Strong knowledge of Microsoft Office (especially Word and Excel).
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Are you an experienced HR Business Partner? Have you worked on change management & research projects previously?
I am working with a higher education provider who is one of the top ten performing institutions in the world in the QS World University Rankings 2023.
My client is looking to recruit a HR Business Partner. This is initially an 18 month fixed term contract opportunity working 35 hours per week.
They offer a flexible working approach with 2 days working in their office within the city with the rest of the week working remotely.
To be considered for the role you will have worked on change management project from start to finish. You will have previously worked within the higher educations sector.
£46,050 - £48,000 per annum including Inner London Weighting, depending on experience
Purpose of Post
The main focus of this role will be to provide support for a significant change management project.
Role
- To act as a HR lead for allocated HR projects, ensuring best practice and establishing effective relationships with key staff.
- To work closely with the Head of HR and HR BPs to deliver the strategic plan and specific HR objectives.
- To advise and support senior managers in improving people planning, performance management and manage change effectively
- To offer support and advice to all staff on HR matters including employee relations issues
- Collect and analyse relevant HR data to track progress towards goals and identify areas for further improvement.
- Help to design clear career progression pathways for academic and research staff, offering opportunities for professional development and promotion based on achievement and skill development.
- To work closely with the Heads of Departments to analyse current job roles.
- and responsibilities.
- Develop job descriptions aligned with priorities by reviewing existing job roles and creating new ones that support research excellence, considering skills, expertise, and workload demands.
- Help to develop career development opportunities that motivate and retain talent aligned with goals.
- Collaborate with academic departments and research groups to understand their specific needs and tailor HR solutions accordingly.
- Evaluate how current HR policies, procedures, and structures support the research excellence and identify areas for improvement.
- Lead on the implementation of new policies, job role reviews, programs and other initiatives to boost research productivity and quality.
If you are interested in applying for this through TPP Recruitment then please do so by sending your CV to
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Do you have Experience working in Digital Product management?
Do you want to work for an employer that cares about your well-being and works hard to make the organisation a great place to work?
Remote Opportunity!! A UK Consultancy Seeks a Dynamic Digital Product Manager!
We are partnering with a UK-based consultancy specialising in social research and analysis to hire a Digital Product Manager. You will play a crucial role in an agile team of ten, ensuring the organisation's products provide value to both clients and the business.
About the contract
This is a full-time 37.5-hour per week permanent contract. This is a remote role. On occasions, you will be required to attend the office located in Brighton for meetings and events.
Benefits
* Salary is £45,000 - £54,000 per annum depending on experience.
* 30 days annual leave plus bank holidays
* Annual bonus related to company performance.
* Personal training and development fund
* Core hours of 9:45-16:00 with flexibility for lunch, start and end times, appointments, TOIL, etc. to be agreed with your line manager.
* Up to 5% employer matched pension contributions
About the Role:
As Digital Product Manager, your goal is to facilitate evidence-informed decision-making by providing accessible and comprehensible place-based data. Your responsibilities include:
Product Value:
* Understand client needs through direct contact and user support.
* Articulate how the product addresses client needs.
* Translate client needs into user stories with clear specifications.
* Review and approve deliverables.
* Evaluate client engagement and product usage.
* Collaborate with technical and research teams to ensure product alignment.
Product Roadmap:
* Develop and maintain the product roadmap.
* Align roadmap with strategic objectives.
* Coordinate product communications with marketing and user support.
Product Strategy:
* Develop and maintain product strategies.
About You:
* Proven track record in digital product management, preferably in a SaaS subscription platform.
* Experience in direct customer/user interaction.
* Familiarity with Agile methodologies and technical development collaboration.
* Ability to conduct customer research and assess product performance.
* Logical thinker and problem solver.
* Quick learner and adaptabe.
If this opportunity is of interest please get in touch to discuss further. We would be happy to share a more detailed job description.
The deadline for applications is Friday 12th April.
First stage virtual interviews will take place week commencing 22nd April. Second stage interviews will be in person. This will take place week commenicing 29th April.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Join Us and Make a Difference! Development Officer at ACS International Schools
Are you ready to take your fundraising career to the next level? Join us as a Development Officer at ACS International Schools and be part of a team dedicated to inspiring the world's next generation of thinkers and doers.
Salary: £30,000-£33,250
Location: Surrey, 3 days a week in the office
Working Pattern: Full-time, with flexibility
Benefits:
- Flexible working options.
- Career development training and progression pathways.
- Supportive team culture focused on diversity, equity, and inclusion.
- Positive work environment promoting personal and professional growth.
- Opportunities to collaborate with global communities.
Your Role:
As a Development Officer, you'll play a vital role in nurturing relationships with donors and alumni across our three campuses. Here's what you'll be doing:
- Donor Engagement and Stewardship: Cultivate and steward relationships with prospective and existing donors, driving our fundraising efforts forward.
- Fundraising Events: Organise engaging events for parents and alumni, contributing to our fundraising success.
- Collaborative Strategy: Work with our development team to shape and execute fundraising campaigns, ensuring we meet our income targets.
- Alumni Relations: Provide support to our alumni community, keeping them engaged and informed about school developments.
- Communication: Assist in crafting compelling fundraising communications and appeals, amplifying our impact.
Why ACS International Schools?
At ACS, we're more than just a school - we're a community committed to making a difference. Here's what sets us apart:
- Mission and Values: Our purpose is to inspire confident individuals, caring contributors, and effective learners, driven by our core values of innovation, inclusivity, and excellence.
- Team Culture: We foster a culture of collaboration, respect, and kindness, where every voice is valued and heard.
- Professional Development: We invest in our staff's growth, offering training and progression opportunities to help you reach your full potential.
Your Profile:
- Experience: Minimum of 2 years in a busy office environment, with excellent administrative skills and attention to detail.
- Skills: Strong organisational and project management skills, with the ability to prioritise effectively.
- Attitude: Positive, forward-thinking attitude with a commitment to our mission and values.
If you're passionate about fundraising and making a difference, we want to hear from you! Join us in inspiring the next generation - apply now and be part of something truly special.
Apply Today! Don't miss out on this exciting opportunity. Send your CV and cover letter We can't wait to welcome you to the ACS family.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Experienced Finance Specialist needed: Delivering Reliable Reporting and Collaborative Support
Job details
Job title: Management and Financial Accountant
Contract type: Temp
Hours: 37.5
Work pattern: 2 days a week onsite
Pay: £20.51 per hour
We are collaborating with a leading training academy in London to recruit for a Management and Financial Accountant.
Your day-to-day duties will include.
- Deliver dependable, valuable, and timely financial information to the organisation, its business division, and external regulatory bodies.
- Manage regular reporting duties, including VAT filings and monthly management accounts.
- Collaborate with colleagues throughout the organisation and its business division, as well as external stakeholders.
- Ensure the accuracy and timeliness of financial systems to facilitate effective management of the organisation and its business division.
- Provide assistance to the Finance Manager of the business division on month-end processes and offer ad-hoc support to the Finance Director of the business division.
Your Skill Set, Attributes and Experience will include:
- Accounting Qualification
- Knowledge of computer-based accounting systems
- Strong financial accounting background
- Ability to work as a team and manage team
- Experience of producing company and charity accounts
- Audit preparation
- Managing computer accounts systems
- MS office and teams
- Investigation of financial issues and data analysis
If you are interested in applying for the position of Finance Officer through TPP Recruitment, then please do so by sending your CV to [email protected]
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Are you passionate about making a difference in the lives of children and young people? Do you have solid experience of operational development and management in emotional wellbeing and mental health services? Do you have a background in health, mental health, social work, or youth work?
TPP are recruiting a Head of Therapeutic Services and Advice on behalf of our client, well established charity whose mission is to provide a safe home, increase life skills and self-confidence, and improve emotional wellbeing and mental health to young people.
The Role:
As the Head of Therapeutic Services and Advice, you will be responsible for commissioned community counselling and specialist information, advice and support services. You will also promote earlier intervention to prevent crisis. This role will contribute to the development of effective working relationships with a range of statutory and third sector stakeholders to shape the delivery of local mental health and emotional wellbeing pathways.
Main responsibilities:
- Contribute to the design, development, and implementation of the strategy for emotional wellbeing and mental health services.
- Ensure the delivery of high-quality information, advice, and therapeutic services that support positive outcomes for children and young people.
- Develop strong network and relationships.
- Identify new leads and business opportunities to expand reach and profile within the community.
- Represent the organisation in key networks and partnership events.
- Contribute to the leadership and operational development.
- Provide high-quality line management support to the team.
- Actively promote a culture of inclusivity.
Essential requirements:
- Experience in operational development and management in emotional wellbeing and mental health services.
- Knowledge of psychologically informed environments and trauma-informed practice.
- Experience of grant/contract management and negotiation.
- Senior leadership experience, particularly in managing change and developing high-performing teams.
- Strategic thinker with the ability to make decisions in line with organisational needs.
- Ability to work under pressure and deliver results.
- Ability to manage settings for children and young people with complex needs.
- Excellent communication, presentation, and digital skills.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Are you a highly motivated professional with team leadership experience in a fast-paced customer service environment? Do you hold excellent attention to detail and enjoy data analysis? Are you familiar with using data and reports to monitor key operational activities and drive process and system improvements?
TPP are recruiting a Service Delivery Manager on behalf of our client, an organisation providing membership and solutions to ensure the sustained development of a skilled workforce.
The Role:
As a Service Delivery Manager, you will oversee the efficient processing of registrations and card production within the organisation and maintain service excellence in line with client's values, fostering a 'customer-first' culture, and driving operational efficiency. You will also lead, recruit, develop and manage performance as well as coach team members.
Main responsibilities:
*Ensure the timely processing of registrations and cards, maintaining system availability and efficiency.
*Report on operational delivery including team activities, service tickets, service level achievements, issues, risks and mitigation.
*Provide first-contact resolution for customer inquiries, exceeding service levels and providing valuable feedback to internal teams.
*Support business development by providing timely and accurate feedback from customers.
*Lead and develop the Support team, driving performance and continuous improvement.
Essential requirements:
*Experience in leading teams in a fast-paced customer service environment.
*Strong analytical skills and a focus on driving process improvements through data analysis.
*Effective time management and attention to detail.
*Ability to cultivate strong relationships with stakeholders.
*Clear communication and presentation skills.
*Excellent Microsoft Office knowledge (especially Word, and Excel).
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
The ideal applicant will have previous experience of working in a training/events or administration role. Experience of database management and associated reporting is essential, Salesforce experience is desirable but not essential as training will be given. Excellent Microsoft Office skills, attention to detail and a superb telephone manner are all essential.
Duties and Responsibilities:
- Schedule and monitor administration of all aspects of training courses including associated online training and registrations for all UK and international programmes as well as In-House training courses
- Responsible for registration and confirmation of delegates on public courses and ensuring that all joining instructions are sent
- Responsible for informing relevant delegates on cancellation of any public courses
- Answering any potential client queries on public training and providing information on course content, locations and availability
- Sourcing tutors for public training courses
- Sourcing suitable venues for public training dates
- Administration of eLearning LMS setting up new users, cancelling users and working in conjunction with developers on any issues arising
- Provide cover for other team members when required
- Booking accommodation and travel for tutors for training
- Process all public tutor/venue invoices through the Purchase Order system before passing to finance for payment
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.