Admin Jobs

About us 

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today. 

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day. 

The role 

We have experienced an exponential growth in income from public fundraising leading to an increased awareness of fuel poverty. To build on this success and maintain increased unrestricted income from a wider fundraising mix, we are recruiting a new Fundraising Assistant to offer vital support for all fundraising activities. This new role will join a small, proactive team who raise funds from a variety of sources including trust and foundations, corporate partnerships, major donors, events and community fundraisers and individual giving.

As Fundraising Assistant, you will provide admin and fundraising support across the Fundraising and Partnerships Team and excellent customer service to supporters, partners, fundraisers, and internal stakeholders in pursuit of the overall strategy of the Fundraising and Partnerships Team.

What you will need to succeed 

You will have demonstrable experience of working in fundraising, business development, customer service or a similar background.

You will also assist with the implementation of the NEA donor journey and stewardship activities, organisation of fundraising events as required – as well as supporting with donor communication and retention.

With such an array of opportunities you will need to have a high attention to detail, the ability to multi-task and be exceptionally organised.

You should be based in Newcastle upon Tyne or within a commutable distance, with some infrequent travel on an ad-hoc basis.

Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.

We are offering:  

• £24,702 – £29,268, Scale 4-5, Points 7-17   

• 11½% non-contributory pension 

• 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff 

• Flexible working arrangements including the opportunity for Hybrid working 

• Enhanced family friendly payments

• Employee Assistance Programme

• Employee benefits platform 

The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.  

The closing date for applications is 12 noon on Monday 13 May 2024.  Interviews will be held in the two weeks commencing 20 May 2024.  Full details of this post and an application form are available on our website

We are seeking to recruit a skilled and dedicated individual to join our team as a Specialist Multiple Disadvantage Worker at Lewisham Vulnerable Adults Accommodation Service.

In Conjunction with the Service Management, you will work dynamically to deliver a high-quality support service to people in the borough of Lewisham with a range of complex and enduring needs.

You will have experience of providing intense support to a small caseload of clients with multiple disadvantages. The successful candidate will have skills and experience of working in a psychologically informed way to achieve the best outcomes.

About the role:

As a Specialist Multiple Disadvantage worker, you will have experience of intensively and skilfully managing a small caseload of clients.  

In the role of Specialist Multiple Disadvantage Worker, you will be expected to work in conjunction with the Team Manager to manage all referrals and assessments in a timely manner to ensure all assessments are conducted in a skilled and sensitive way to encourage potential clients to openly discuss their strengths as well as their deficits.  

As a Specialist Multiple Disadvantage Worker, you will be responsible for the delivery, and evaluation, of a range of Life Skills, and Recovery workshops and activities to support our clients' skills acquisition. To give support and guidance to project workers in relation to best practice standards for supporting homeless people with multiple disadvantages and complex needs.

The Specialist Multiple Disadvantage Worker will have skills in effectively liaising and building good relationships, with external and internal stakeholders to keep a satisfactory level of appropriate referrals.

About you:

• An understanding of best practices in supporting people with complex needs and an ability to support and guidance colleagues.  

• The ability to effectively and intensively case management a small case load of client with complex needs. Also, can create SMART support plans and effectively assess risk.  

• Experience and commitment to working flexibly and creatively to response to changes in sectorial best practice, external environment, organisational requirements, etc.  

• Experience of working with or supporting vulnerable people with support needs around any of the following issues; rough sleeping, mental ill-health, physical health, neuro diversity, problematic substance misuse, ex- offending.  

• To have a non- judgmental approach to working with clients who have multiple disadvantages, to promote a strength –based approach and an understanding of and commitment to Equity, Diversity, and Inclusion. 

• To have formidable team working skills and interpersonal skills, with the ability to work collaboratively with external and partners, and stakeholders.  

• A willingness to work outside standard office hours as and when requires. 

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 12th May at Midnight

Interview Date: Wednesday 21st or Thursday 22nd May 

This post will require an Enhanced DBS check to be processed for the successful applicant.

Do you have the commitment and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, please read on.

About the role:

As the post-holder, you will be working in our Camden Women's Recovery Service hostel providing specialist interventions for a designated caseload and to the wider client group, via our in-house recovery programme. 

Your role will be working intensively with the residents on their supports needs. The role of Complex Needs Project Worker is a specialist role, designed to work with people who may be more difficult to reach and establish working relationships with.  As such, you will role model good practice for working with those who have experienced multiple disadvantage by adopting a trauma informed approach.

Within this setting, you will also work to establish a culture of co-production where residents are at the forefront of the work that is carried out, helping to promote autonomy and build individual confidence and interpersonal skills.

The rota for the post is earlies (8 am - 4 pm) and lates (2.30pm - 10.30pm).

About you:

• Previous experience of working with female rough sleepers or people with complex mental health, physical health or substance use support needs. 
• An understanding of working with people using person-centred approaches and working collaboratively within a harm minimisation and recovery framework.
• A flexible, innovative and creative approach to working with a sometimes hard to engage and challenging client group, is also required.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. 

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: 12th May 2024  (Midnight)

Interviews to be held on: W/C 22nd May 2024

This post will require an Enhanced DBS check to be processed for the successful applicant.     

*For genuine occupational requirement reasons, we are seeking female applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1).         

Your mission: to support and empower young people to develop the lifelong tools they need to lead fulfilling lives outside the confines of traditional services. You will carry a caseload of clients who you will formulate a comprehensive support and safety plan with, which forms part of the ongoing casework, promoting independence and preparing young people for moving into independent accommodation, and employment and education.

About the Role:

As the Young Person's Worker, you will be working within a strengths and recovery framework embedded within a trauma informed approach to ensure client needs and aspirations are at the centre of the support planning process. You will be the lead worker overseeing the support and development of the young person’s needs and aspirations. You will guide and signpost the young person to the relevant statutory and non statutory services and will be key in motivating and coaching the young person to develop independent living skills.

About you:

• You bring experience working with young people in the community and in accommodation services.
• Your toolkit includes practical skills in motivation and coaching young people
• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
• You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.

About Us:

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic Management Team. Together, we'll transform lives and build a stronger community.

Important Info:

Closing Date: Sunday 19th May at midnight

Interview Date: Interviews to be held on an ongoing basis at SHP Head office

This post will require an Enhanced DBS check to be processed for the successful applicant.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

Title: Shop Supervisor

Salary: £27,352 per annum

Contract: Permanent

Hours: 40, five days over a seven-day rota

Location: 201 High Street, Walthamstow, E17 7BH

About the role

Crisis is opening a new location right in the heart of Walthamstow. This is an opportunity to be part of opening and establishing a brand-new shop in one of London’s most vibrant communities. You will make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness. 

As a Shop Supervisor, you will support the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.

This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression through training and development.

About you 

To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector.  You will be committed to Crisis’s values and mission to end homelessness. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

You may have experience in: shop supervisor, store supervisor, sales assistant, team leader, sales assistant, retail assistant, shop assistant, customer service, charity shop, charity retail. 

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave, incrementally increasing to 31 days after 4 years. 
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Thursday 2 May 2024 (at 23:59)

Interviews will take place on Friday 10 May 2024 - location TBC as Walthamstow site has not opened yet

Work with us and help make a difference!

At Harrogate Homeless Project our vision is that nobody in the Harrogate District has to sleep rough. Each year we help hundreds of people experiencing homelessness to get the support they needto build confidence and move towards independent living.

Harrogate Homeless Project is seeking to recruit a Volunteer Coordinator to join the Fundraising and Marketing team.

This is an exciting opportunity to be part of the growth and development of Volunteering within the organisation. Working with the Fundraising and Marketing Manager, the position will look to develop opportunities for increasing income across fundraising and recruiting volunteers for all areas of HHP activities.

The post holder will be responsible for the recruitment, induction and training of all new volunteers to HHP, and providing ongoing support to staff on volunteer processes.

You will have a positive approach to volunteers and have an empathetic and friendly nature. If you enjoy working with volunteers and have a passion for making a difference to homelessness in Harrogate, then we would love to hear from you.

Reporting to: Fundraising and Marketing Manager

Hours: 24 hours per week, 9am-5pm

Closing Date: 19th May 2024

​The Role

This role will work with HHP’s Management Team to develop opportunities for all areas within the Charity. Regular activities will include, developing recruitment campaigns to promote volunteering with HHP, ensuring all volunteers receive an induction and appropriate training, and identifying specific skills volunteers have developed and matching these to suitable volunteer opportunities to maximise the benefits for HHP and the volunteer.

There will be a particular focus on fundraising within this role, working closely with the Fundraising and Marketing Manager to actively build relationships with local businesses and organisations. Focusing in particular on promoting corporate volunteering and maximizing all support to help identify any potential fundraising opportunities for the Charity.

General responsibilities

Ø  Liaise closely with all departmental heads to identify potential volunteer opportunities.

Ø  Recruitment of all new volunteers to HHP through a variety of methods.

Ø  Overseeing the training and induction to include all external volunteers have a current DBS check.

Ø  Record supporter/volunteer details on the database.

Ø  Ensure storage of personal information is complaint with current regulations.

Ø  Provide a monthly report showing recruitment activities including induction, training and hours of volunteering.

Ø  Obtain feedback from volunteers and/or employers on the volunteer experience and use the feedback to improve the volunteer/supporter journey.

Ø  Build relationships with local corporate organisations to promote volunteering opportunities and recruit volunteers.

Ø  Be responsible for all corporate volunteers through the entire volunteer cycle.

Ø  Identify potential fundraising opportunities to be discussed with the Fundraising and Marketing Manager.

Ø  Develop, maintain and update as required a ‘Volunteer Presentation’ which can be used to support volunteer recruitment activities in corporate organisations.

Ø  Work with external organisations to identify volunteering/development opportunities.

Ø  Match specific skills that volunteers have developed to suitable volunteer opportunities.

Ø  Attend courses and conferences and seek to gain any necessary qualifications, which are relevant to the work and as, approved by the Fundraising and Marketing Manager.

The tasks and responsibilities listed above are not exhaustive and maybe amended according to the needs of the Charity. The Volunteer Coordinator is expected to work flexibly in responding to external and internal initiatives to support the needs of the Charity.

Person Specification:

Essential Charity Wide:

· DBS Cleared

· Safeguarding training

· Flexible attitude towards working arrangements

· Professional attitude and approach

Essential Job Role Specific:

· Ability to motivate staff and volunteers

· Ability to work across boundaries with an open and positive attitude

· Ability to represent HHP externally

· Ability to engage and build positive working relationships with local business organisations

· Flexible approach in responding to changing work demands

· Ability to communicate at all levels

· Good IT skills

· Professional and approachable personality

· Resilient and able to handle difficult situations

· Coaching skills

· Mentoring skills

Desirable:

· Experience of working with volunteers/or having been a volunteer would be an advantage

· Relevant professional qualification is an advantage

· Experience in working in the third sector is an advantage

· Commercial experience or an understanding of the commercial world would helpful

About Us:

Harrogate Homeless Project provides people experiencing homelessness with a safe place to stay and the support they need to build confidence and move towards independent living.

We offer a generous annual leave entitlement of 33 days (includes 8 public holidays) based on a full-time role at 37.5 hour week, an employer pension contribution of 3%, plus a Health Plan currently provided by Simply Health.

The Hammersmith and Fulham service comprises of one high support hostel and two medium support hostels, housing 24 people experiencing mental ill health who may also have other complex support needs including substance use and offending behaviour or who may present with behaviours which can challenge.

About the role:

The primary role of the project is to enable clients to understand their emotional and mental health needs and manage these effectively. The Project Worker will also support clients to develop their living skills, develop & manage relationships, build social networks and access education, training or employment, by completing comprehensive needs and risk assessments with clients and identifying short-term objectives.

The projects provide support 24 hours a day and are staffed by a Night Concierge and Project Workers, this requires regular weekend working. All work undertaken will be in line with planned support. Staff are responsible for making sure that clients are actively involved in the process and that the support offered is full and holistic.

About you:

• Demonstrable experience of working with people experiencing mental health problems and other complex needs.
• A demonstrable understanding of Mental Health Legislation and how it can be applied.
• A good understanding of safeguarding issues and the ability to undertake comprehensive risk assessments related to this.
• A working knowledge of Housing Management as applied to a residential setting, and an understanding of the rights and responsibilities associated with various forms of tenure including excluded licenses.
• A demonstrable understanding of the Recovery Model, and the ability to engage and motivate people to move towards independence and inclusion.
• A proven ability to work in partnership with external stakeholders, particularly community mental health services and/or substance use services.
• A proven ability to create and deliver SMART action plans with clients through high quality risk and needs assessment.
• A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and monitoring rent payment.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 28th April at midnight

Interview Date: Wednesday 8th May via Microsoft Teams

This post will require an Enhanced DBS check to be processed for the successful applicant. 

As the Administration and Liaison Officer you will be the primary point of contact and the face of the Rugby foodbank for all stakeholders.  You will need to have excellent administration and communication skills as you will be our contact point for volunteers, clients, voucher issuing agencies, food and financial donors. In partnership with the Service Delivery Manager, you will guide the development of the foodbank project including its material resources, financial assets, reputation, partnerships and volunteer body.

Your key skills will be effective communication and the ability to work with all types of people from every kind of background. You will engage with volunteers, clients, Trustees and external agencies such as statutory agencies, churches, schools and businesses to maximise engagement. You will need to be a flexible team member with the ability to balance duties according to the needs and opportunities of the organisation. You will be an outgoing self-starter who is confident working on their own initiative as well as part of a wider team.

Our stakeholders are primarily our volunteers, clients, voucher issuing agencies including statutory and community groups, food and financial donors from the community including churches and other faith groups, schools, other charities and businesses, our Trustees and staff.

Our Values: Compassion, Respect, Integrity, Faith and Community 

At Hope4, (operating via the Hope Centre and Rugby foodbank), we believe that everyone has the right to have a place to call ‘home’, somewhere that is safe, secure and sustainable, and enough food even when in a crisis. We also believe that everyone should have the chance to realise their hopes and ambitions and as a charity, our clients are at the heart of what we do. Although Rugby is a small market town, in 2023 we supported over 190 people at our Day Centre and provided over 6000 food parcels at our Foodbank. Our staff and more than 80 volunteers are crucial to making this happen. Rugby foodbank is part of the Trussell Trust network of foodbank and operates within their operating model. The charity is founded on Christian principles and works to address homelessness and food poverty in the Borough of Rugby. Our staff and volunteers support these values and ethos irrespective of belief or background. Hope4 is the overarching charity name overseeing all operations of the Hope Centre and Rugby Foodbank. 

For more details see the full job description and person specification.

To lead the volunteer team and maximize the potential of volunteering to support the service. The post holder will lead on the recruitment, retention and training of volunteers, working closely with the Head of Fundraising, Volunteering and Communications. They will organise volunteer recognition events, feedback opportunities and ensure that volunteers have the opportunity to participate in all staff events such as meetings, away days and training sessions.

The Volunteer Lead will hold responsibility for the corporate volunteering programme, facilitating teams to undertake volunteering. They will also work in collaboration with the Fundraising team to establish a homelessness training/education element as part of the corporate social responsibility experience.

Benefits: Progressive career development opportunities, 28 days holiday entitlement (pro rata), increasing to 31 based on length of service, time off in lieu for Bank Holidays worked, access to an ethical pension scheme, invitation to join the Employee Voice group, Wellbeing Wednesdays, central Digbeth location.

We are recruiting into our FAST team. In this role, you'll be instrumental in maintaining and advancing our technology infrastructure. Working closely with colleagues across seven sites, you'll be at the forefront, ensuring smooth operations and facilitating the delivery of essential services.

Please find full details of how to apply via our website in the advert below. The deadline for application submissions is 23:59, Wednesday 08 May 2024.

We are striving to better represent the young people we support and therefore are particularly keen to increase applications from Black/Black British, Muslim, and male candidates as they are currently under-represented in our organisation. We also encourage applications from people with relevant lived experience.

If you need an adjustment to be made to any part of the recruitment process, please let us know as soon as possible. 

Who are we?

We are a leading youth homelessness charity based in the Southwest, working with over 1,500 young people. At 1625ip we are driven by Social Justice and Passion: we strive to do something that matters and take pride in seeing the results of our work in social outcomes and improving young people’s lives.

What you will be doing:

• Tapping into your previous experience in help desk support, multitasking to troubleshoot and repair issues, you will be providing technical support via our helpdesk to colleagues, resolving issues promptly and efficiently.
• Using your previous experience in IT, you will be managing and overseeing the day-to-day operation of our IT systems, including hardware, software, and network infrastructure, using your problem-solving skills to ensure smooth running of the network and systems.
• With your solid knowledge of IT systems and applications and strong communication and interpersonal skills, you will collaborate with teams and colleagues to assess their IT needs, identify areas for improvement, and implement appropriate solutions.
• Assisting and contributing to IT policy, planning, development. 

You will be in the FAST (Facilities and systems team) and your line manager will be our Central Services Manager.

At 1625ip we are led by our Competency Development Framework. This connects our values to our behaviours in everything we do and gives us the tools to develop. The framework ensures our recruitment is better informed, applications and interviews are behaviourally based, and job profiles are developed on the ‘how’ of a job. 

The role requires previous experience and knowledge of IT infrastructure. If you have transferrable skills and you are interested in this role, but you are worried about the application process, please get in touch with us. We encourage you to have an informal chat with the recruiting manager to discuss how your personal or professional experience and skills could be transferred to this role. Details of how you can do that are further down in this advert.

Contract details 

• Hours per week: 37.5 (this represents full time hours)
• Contract type: Permanent 
• Pay: £28,282 - £29,777 per annum
• The location: You will be based in Kingsley Hall, close to Bristol’s main train and bus stations as well as the vibrant city centre. There is also flexibility to work from home to be agreed upon. 

A few benefits at 1625ip

In return for your dedication, we offer:

• A generous annual leave entitlement of 30 days per annum plus all Bank Holidays
• A supportive and approachable team with an emphasis on colleague wellbeing 
• Flexible working
• A friendly and welcoming team 

Important dates

• Application deadline closes: 23:59, Wednesday 08 May 2024.
• If you have not heard from us by the end of the day on Thursday 09 May 2024, please assume that your application has been unsuccessful on this occasion. 
• Interviews are on Thursday 16 May 2024. 

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good.

Title: Reception Manager (internally known as Skylight Coordinator)

Salary: £34,844 per annum

Contract: Permanent

Hours: 35 per week

Location: Based in Crisis Skylight Oxford, Old Fire Station, 40 George Street, OX1 2AQ. This is an onsite role. 

About the role

Crisis Skylight Oxford supports people experiencing homelessness. The service is based in the Old Fire Station alongside an Arts Centre open to the public. As the Reception Manager (Skylight Coordinator) you will ensure that the reception area runs efficiently and effectively and is a warm, supportive space to anyone needing our support. You will manage the reception team and volunteers, ensuring the provision of good advice, information, and guidance.

About you

To be successful in this role you will have experience of managing a busy reception where people have presented with a wide range of issues and challenges. You will have experience of working with disadvantaged or socially excluded groups or individuals, either as part of a paid role or in a voluntary capacity. This role includes line management responsibilities so you will need experience of managing staff and/or volunteers. You will have good admin skills, with strong oral skills including the ability to communicate key information clearly and precisely. This would be a great opportunity for someone who is already working within the sector or someone with voluntary experience who wants to use their Reception Manager experience to help end homelessness.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy

- Pension scheme with an employer contribution of 8.5%

- 28 days and option to purchase up to 10 additional days leave

- Enhanced maternity, paternity, shared parental, and adoption pay

- Flexible working around the core hours 10am-4pm

- And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 5 May 2024 (at 23:59)

Interviews to be held on Thursday 16 May at Crisis Skylight Oxford, Old Fire Station, 40 George Street, OX1 2AQ

Enjoy meeting new people, helping them, and teaching them new skills? Want to gain new experiences in the diverse and developing homelessness sector? We have an exciting opportunity for you to work with data to help thousands of rough sleepers get the help they need. Homeless Link are looking for a new Database Support Officer to bring their enthusiasm and technical and communication skills to our fast-paced environment, which nurtures future development opportunities.

CHAIN stands for the Combined Homelessness and Information Network and is a multi-agency database for rough sleeping services in London. It plays a central role in the sector, allowing workers to share information with each other and ensuring their clients get the right support. CHAIN is one of the world’s most comprehensive systems of its kind, and is used for developing London and UK-wide rough sleeping strategy and policy.

This is an exciting time to become a Support Officer for CHAIN, as we carry out some major upgrades to the system and implement new ways of working.  This dynamic role requires a flexible skillset, responsiveness, and a willingness to learn. Working collaboratively in a small team, you will:

• Develop relationships with rough sleeper outreach services, enabling them to make the best use of CHAIN to support their clients
• Help to run the busy CHAIN Helpdesk service, fielding a wide range of enquiries and requests
• Create bespoke reports and statistics • Facilitate training sessions, inducting workers on how to use the database, as well as helping them to understand the context of the system, and our data protection policies 
• Participate in the ongoing development and improvement of the system

The ideal candidate will combine a genuine enthusiasm for helping others and continuously improving services with great attention to detail, and problem-solving skills. You’ll have a high level of expertise in Excel and some understanding of managing databases. We’ll provide lots of support to develop your skills in using Access and Salesforce, as well as your understanding of data protection policies, and of the work of the homelessness sector.

We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability. 

For full details of the role and how to apply follow the link to visit our website.

About the role

We have a fantastic opportunity for a Shop Supervisor to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness. 

As a Shop Supervisor, you will support the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.

This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression through training and development.

About you 

To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector.  You will be committed to Crisis’s values and mission to end homelessness. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

You may have experience in: shop supervisor, store supervisor, sales assistant, team leader, sales assistant, retail assistant, shop assistant, customer service, charity shop, charity retail. 

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave, incrementally increasing to 31 days after 4 years. 
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)
• Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Wednesday 24 April 2024 (at 23:59)

Interviews will take place W/C 29 April 2024

About the role

As Shop Manager, you will be leading a team of staff and volunteers to deliver an outstanding customer experience, creating a vibrant, fun place to shop, work and volunteer. You will have the autonomy to develop your shop and engage with the community and will be expected to attract volunteers and donations locally. You will achieve ambitious sales and training targets, maximising the impact on our mission to end homelessness. 

You will work collaboratively with a peer support group of shop managers and will have opportunities to build your own skills through training and development.

About you

To be successful in this role you need to be an experienced Shop Manager with proven track records of managing a high performing team and achieving sales results. You will have a genuine interest in charity retail and be seeking a challenge that stands out from other retail management roles. You will know how to manage and build Crisis’s reputation within the local community and be committed to Crisis’s values and mission to end homelessness.

You may have experience in; retail management, stock management, people management, customer service, recruitment/interviewing.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave, incrementally increasing to 31 days after 4 years. 
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 21 April 2024 (at 23:59) 

First round interviews will be held on Monday 29 and Tuesday 30 April 2024

Second round interviews will be held on either Monday 6 or Tuesday 7 May 2024