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Fundraising officer jobs for the Animal sector
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South West (Hybrid)
Devon
Sidmouth, Devon
£31,431 per year
Full-time
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Fundraising Officer
Join an international animal welfare organisation, offering care and protection to donkeys worldwide.
We now have an exciting opportunity for a proactive team player with outstanding decision-making skills and a strong customer service ethic to join the dedicated Fundraising Department.
Position: Fundraising Officer (internally known as Major Gifts Officer)
Location: Devon/Hybrid (site attendance estimated to be one day per week, flexibility considered)
Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday
Salary: £31,431per annum
Contract: Permanent
Closing Date: Sunday 5 July 2026. Please note this role may close earlier than advertised so apply as soon as possible.
About the Role
As Major Gifts Officer, you will support delivery of agreed activity within the Major Gifts Team, successfully cultivating and stewarding a portfolio of mid-value individuals and trusts and delivering a range of agreed projects. Working closely with the Major Gifts Managers, you will evolve and continuously improve supporter stewardship and cultivation activity in line with their capacity and propensity to donate, continuously evaluating performance.
Your principal duties and responsibilities will include:
- Supporting the delivery of the Major Gifts Strategy, improving Major Gifts performance.
- Supporting the Major Gifts cultivation/stewardship programme to grow the number of supporters financially contributing mid value and major gifts.
- Managing, supporting and attending Major Gifts stewardship and cultivation meetings and events, including supplier liaison, supporter invite lists, follow ups and budgets.
- Securing, managing and stewarding a portfolio of active mid-value donors and charitable trusts, delivering compelling bids and donor reports, forging and maintaining strong and enduring relationships.
- Researching current and potential major and mid-value donors to enable a donor-centric approach.
- Delivering and reporting on agreed development and stewardship projects, fundraising targets.
- Maintaining accurate and up-to-date donor information on our CRM system.
About You
We are looking for someone with:
- Demonstrable experience of strong administrative and organisational support within a busy, fast paced environment.
- Strong project management skills, with the ability to plan, organise, and prioritise workloads.
- Excellent written and verbal communication skills.
- Strong data management skills, and experience of working with databases or CRM systems.
- Experience of managing multiple priorities and meeting deadlines.
- Able to support the planning and delivery of activities or events, including administrative and logistical coordination.
Benefits include:
- Competitive pension.
- 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
- Wellbeing team.
- Recorded Pilates and Yoga classes.
- Long service awards.
- Healthshield plan, including reimbursement of some medical expenses up to the specified limits per membership, offers, discounts and cashback on shopping, travel and entertainment from participating outlets, access to a 24/7 GP and counselling service.
- Free parking.
- Subsidised restaurant and shop.
About the Organisation
Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
You may also have experience in areas such as Fundraising, Fundraiser, Major Donor, Major Gifts, Fundraising Officer, Major Donor Fundraiser, Major Gifts Fundraiser, Major Donor Fundraising Officer, Major Gifts Fundraising Officer, Events Fundraising, Individual Giving Fundraiser, Community Fundraiser.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Organisation
Posted on: 08 June 2026
Closing date: 05 July 2026 at 23:30
Job ref: 8511 - CJ
Tags: Administration, Fundraising, Project Management, Business Development, Customer Service, Environment / Animal, Major Donor
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Job description
We are seeking a Supporter Services Administrator to join World Horse Welfare's Fundraising Supporter Services team based at our Head Office in Snetterton, Norfolk on a 12 month fixed-term basis, working 40 hours per week Monday to Friday 8.30am to 5pm.
This role is key in providing excellent customer service to the charity’s supporters, processing all charity income efficiently, and maintaining the supporter database to the highest standards.
KEY RESPONSIBILITIES
Supporter Care & Communication
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Provide high‑quality customer care across all channels, including telephone orders, donations, membership and general enquiries.
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Answer all supporter queries professionally and within agreed timeframes.
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Ensure supporters receive the correct communications in response to their donations.
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Produce timely and accurate thank‑you letters.
Income Processing & Administration
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Browse, create, amend and allocate payments to supporter records using data processing systems.
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Reconcile income with daily income sheets.
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Allocate income and produce daily income reports.
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Take Direct Debits over the telephone in line with DD Scheme legal requirements.
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Administer all charity income paid by Direct Debit.
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Process payments received from third‑party agencies (e.g., JustGiving).
Database & Record Management
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Create and maintain accurate supporter records on the charity’s CRM system.
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Liaise across the charity to ensure all agreed stakeholders are administered effectively and efficiently.
Fundraising Support
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Assist the fundraising team with administration and fulfilment of supporter products, including merchandise sales and the individual giving programme.
General Administration
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Sort and open Head Office post in line with service level agreements and standard operating procedures.
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Undertake other tasks as directed by the Senior Supporter Services Officer.
Health & Safety Responsibilities
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Comply with World Horse Welfare policies to ensure risks in the working environment are minimised.
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Raise any health and safety concerns with your Line Manager or the charity’s Health & Safety Advisor.
PERSON SPECIFICATION
Experience & Knowledge
Essential:
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Experience in data entry and administration.
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Proven customer service experience, including handling enquiries and resolving issues.
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Good understanding of database functionality.
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Computer literate with working knowledge of Microsoft Office (Word, Excel, Outlook).
Desirable:
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Working knowledge of mail‑order systems.
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Telephone sales experience.
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Experience using a charity fundraising CRM system.
Skills & Abilities
Essential:
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Strong telephone manner with a professional, approachable communication style.
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Highly proficient keyboard skills with strong accuracy.
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High attention to detail with a focus on accuracy and quality.
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Excellent verbal and written communication skills.
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Confident communicating with people at all levels.
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Effective at prioritising workload and managing multiple tasks.
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Flexible and adaptable approach to work.
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Ability to work both independently and as part of a team.
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Able to work well under pressure and consistently meet deadlines.
Desirable:
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Understanding of the function of a fundraising database.
Apply today
Please provide a CV and a covering letter explaining your relevant experience and why you’re interested in this role.
Closing date: Sunday 14th June 2026
Organisation
World Horse Welfare
View profile
Registered Charity
101 - 500
Registered Charity
101 - 500
World Horse Welfare’s vision is a world where every horse is treated with respect, compassion and understanding.
Refreshed on: 06 June 2026
Closing date: 14 June 2026 at 23:30
Tags: Administration, Fundraising, Customer Service, CRM, Customer support, Data Entry, Direct / Supporters
The client requests no contact from agencies or media sales.
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