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This is an opportunity to join our dynamic team in delivering Independent Professional Advocacy across our projects in Gwynedd and Anglesey. We can offer up to 37 hours per week but are willing to be flexible as we are seking a number of candidates. .
NWAAA are looking for someone who shares our passion about people's rights, who has a sound understanding of the barriers faced by marginalised groups, along with a good knowledge of care and support services and the laws which underpin those services.
The successful candidates will have excellent communication skills and be able to confidently build relationships with a broad range of people. They will be self-motivated with strong time management and organisational abilities. Above all they will have a commitment to empowering and protecting the rights of vulnerable and disadvantaged individuals.
Prior advocacy experience is not essential but you should have some experience in working with diverse groups of people, other public and/or voluntary sector services, and be confident in networking with different agencies. Specialist Advocacy training will be provided to the right candidate.
The successful candidate will be expected to hybrid-work between office and home bases. There is a travel expectation so access to own transport is essential. Due to the nature of our services and the location we operate in, fluency in Welsh is essential for at least one of the posts we are recruiting for.
All posts are subject to continued funding.
The post is subject to an Enhanced DBS Check.
This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.
You should complete the attcahed application form. Applications must be completed in full and you shoudl referr to teh attched Job Descriotion and Person Specification to outline why your skills, knowledge and abilities meet the neds of the post.
To provide a truly independent advocacy service that empowers individuals to have their voices heard, their rights upheld, and their choices respected
The client requests no contact from agencies or media sales.
JOB PURPOSE
To provide information, advice, support and advocacy work on all forms of gender based violence faced by migrant women, including forced marriage, rape and sexual abuse, honour based crimes and related issues such as immigration/asylum and no recourse to public funds, matrimonial and children, housing and homelessness, mental health and financial matters. Your casework will focus on women with complex needs.
MAIN RESPONSIBILITIES
1. Provide a professional high-quality VAWG advocacy and outreach service.
2. Undertake casework and advocacy (this will include liaising with relevant professionals and agencies such as solicitors, social workers, police officers etc.)
3. Provide practical support such as accompanying women to appointments and courts, making reports to such agencies or collecting belongings and otherwise taking all necessary steps to ensure the general safety and wellbeing of women and children.
4. Write assessment reports and support letters, and under supervision, help to collect evidence and statements, as well as undertake some basic legal representation.
5. Undertake risk assessments for referral to the Multi-Agency Risk Assessment Conferences (MARACs)
6. Establish links with key partners [local authority, police, health, schools, etc.] to ensure effective referral routes and information sharing protocols.
7. Assist in developing and meeting quality standards in relation to advice and casework. This includes administration and IT systems for advice and casework.
8. Cover the helpline as required.
9. Assist migrant women to access immigration advice, and assist in meeting their housing needs.
10. To undertake campaigning and policy work arising from the advice and casework (this may involve some weekend/evening work)
11. Where necessary to assist staff in organising and running support group activities and consultations for women who are isolated and vulnerable due to their experiences of violence and abuse.
12. To publicise and provide S4S services, and attend, contribute and represent the organisation at relevant local meetings or initiatives.
13. To support and mentor the Women’s Council.
14. Follow S4S policies and procedures, and maintain IT and case file management systems.
15. Contribute to S4S record keeping and provide information for monitoring, evaluation, policy, and research and training purposes.
16. Ensure women are referred to S4S projects and activities as required for example, counselling or group work.
17. Support women residing in the refuge as required.
18. Be self-servicing and to assist other workers when required.
19. Undertake any additional duties which will contribute to the smooth running of the S4S services and projects.
GENERAL DUTIES AND RESPONSIBILITIES
1. Contribute to the smooth running of the project and activities
2. Assist in maintaining high standards in all aspects of the organisations work; including conduct with colleagues, external agencies and service users.
3. Comply and promote issues of confidentiality, equal opportunities and other policies and procedures of the organisations.
4. Attend supervision, training and staff, management and team meetings when required.
5. Promote equality and diversirty in all aspects of Safety4Sisters work.
HEALTH AND SAFETY RESPONSIBILITIES
1. Be fully compliant with all Health and Safety legislation.
2. Ensure that your work area is maintained in a clean, safe and tidy manner, all equipment is used safely according to instructions, and work is carried to ensure no risk to yourself, other employees and visitors.
FLEXIBILITY CLAUSE
In order to deliver services effectively, a degree of flexibility is required, and the post holder may be required to perform work not specifically referred to above. Such duties, however, will fall within the scope of the job at the appropriate grade.
This job description will be subjected to review with the post holder, to ensure that it accurately reflects the duties and range of the post. The aim is to improve the quality of service for Black and minoritised women and all matters relating to their well-being.
When necessary, the post holder may be expected to work evenings and weekends. This time can be claimed back as TOIL.
This post is:
· subject to Enhanced DBS Disclosure
· subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for a disclosure to be made to the Disclosure and barring Service for details of any previous criminal convictions.
· open to women* only (*exempt under the Equality Act 2010 Schedule 9, Part 1).
The client requests no contact from agencies or media sales.
Job Title: Engagement and Employability Assistant
Location: Various locations across Kent (Hybrid/Field-based)
Salary: £25,878 - £26,262 per annum (depending on experience)
Hours: Full-time (37 hours per week)
Contract: Permanent
Report to: Area Manager – Engagement Programmes
About CXK
CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:
· Ethical – We work with professionalism, honesty and integrity
· Passionate – We reach out enthusiastically to all who need out support
· Innovative – We inspire, enhance and improve
· Collaborative – We engage, support and share with others
The Team
The Targeted Support Team deliver a wide variety of programmes to empower young people and adults to improve their confidence and skills and progress into training and employment. Leading group sessions and individualised mentoring, the team deliver with passion and expertise to individuals from a range of backgrounds, offering person-centred guidance and support.
The Role
CXK is looking for an Engagement & Employability Assistant to support our programmes across Kent. As an Engagement & Employability Assistant, you'll use your creativity and mentoring skills to aid tailored support to individuals in various community settings, preparing them for the workforce or further education. Whether through one-on-one sessions or group activities, you'll foster personal, social, and employability skills, helping to equip beneficiaries with the tools they need to move into education, training, an apprenticeship, or sustained employment.
The main responsibilities of the role are to:
· Support the delivery of engaging unaccredited/accredited training sessions and workshops, incorporating both face-to-face and online formats to suit diverse learning styles.
· Employ a person-centred approach, adapting strategies to suit individual or group dynamics.
· Deliver personalised mentoring, advice, and guidance to unemployed young people and adults, nurturing their growth and employability.
· Identify the additional support needs of young people and adults and work with appropriate providers to ensure this is available to them.
· Support work placements and other community opportunities and be confident working in detached and outreach settings.
· Advocate for young people and adults, working to support them and their families to address barriers to progression with sensitivity and confidentiality.
Skills and Knowledge
At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.
Minimum Criteria
· To be successful in this role, you will have a passion to support young people and adults
· You will need to be a great team player with the ability to adapt and be flexible to changing work environments.
· You will have a full UK drivers’ licence and use of own vehicle to travel across Kent and support delivery across the county.
· You will also need to be fully committed to taking on all necessary training for the role
Core Competencies
· An understanding of the factors that affect young people and adults' lives, and how to help them to overcome barriers
· Experience in carrying out administrative duties and meeting deadlines.
· Some knowledge of local agencies and organisations that could support CXK services
· Experience of Microsoft products and ability to use them effectively, including Outlook, Excel, Word and PowerPoint
Employee Experience
A career with CXK is rewarding work, enabling you to fulfil your potential. This fulfilling and exciting role provides the opportunity to develop and grow meaningful relationships with a range of services and employers whilst supporting individuals in their journey.
Benefits of working with us
Our employee benefits include:
· 30-33 days holiday, plus bank holidays
· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)
· Benenden private healthcare cover
· Flexible working
· Enhanced maternity and paternity leave
· Training and development programmes and opportunities
· Mental and physical healthcare initiatives and more
Recruitment Timeline
Vacancy closing date: 22nd June 2026
Application review date: 22nd June 2026
Interview dates: 30th June 2026
Useful Information
If you have any questions or wish to have an informal conversation before submitting your application, please contact the Recruitment Team at recruitment @ cxk . org
Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking an experienced mental health manager to join our exciting new project, working with those engaging in gambling harms behaviours and affected others. The role will include overseeing various workstreams to the service, including: crisis de-escalation, casework, psychoeducation workshops and facilitating a space for peer-led activities. You will have a small team of support workers and volunteers to manage.
Your role as a team manager will be to directly support a team of support workers and volunteers in all areas of the service. You will aid in de-escalating those in a state of crisis which is exacerbated or influenced by gambling related behaviours. You will be expected to manage crises and your team, within a drop-in model. You will be expected to hold your own caseload of clients, providing 1:1 bespoke advice surrounding gambling and mental health support. In addition, you will aid in overseeing peer-led psychoeducation groups addressing root causes of gambling and a safe environment for loved ones to build meaningful peer connections. We are seeking autonomous, creative individuals with experiences of working with behaviours around addiction and direct management responsibilities.
Key Responsibilities
- Lead and empower a team of varied personalities and skills
- Work closely with senior managers, stakeholders including commissioners
- De-escalate immediate mental health crises
- Co-produce and facilitate various psychoeducation workshops
- Hold your own caseload of clients; providing advice and support on various matters eg financial management, debt, housing and other social issues pertaining to gambling behaviours
- Work autonomously and proactively
- Co-produce and hold a safe environment for peer-led activities
- Engage in extensive outreach across the borough of Hounslow
- Work within an integrative model with existing clinical pathways: collaborative working with NHS and Public Health colleagues
- Ensure all documentation is complete, accurate, and compliant with relevant legislation and guidance
- Finalise case reports, including clear outcomes of preventative measures in place
- Work collaboratively with internal teams and stakeholders to gather outstanding information
- Management of own safeguarding disclosures and incidents, in line with West London Mind Safeguarding Policy.
Person Specification
- Minimum of 1 year working in mental health services
- Minimum of 1 year working with those impacted by addiction
- Minimum of 1 year of line management
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Understanding of relevant legislation and policies
- Experience of working with vulnerable individuals
- Ability to work independently and deliver within the tight deadlines
- Creative and flexible approach to working with individuals
- Ability to manage sensitive information under GDPR with professionalism and confidentiality.
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations if they occur.
- Awareness of issues in mental health service provision
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Ability to prioritise and manage workload
- Empathy and non-judgemental approach
- Good verbal and written communication skills
- Good IT skills including Word, Outlook, Salesforce, Excel and PowerPoint.
Desirable
- Full UK driving licence and car owner
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Community Key Worker
Salary: £23,000 - £27,000
Location: Hertfordshire
Contract: Fixed Term until 31st March 2027
Hours p/w: 35 Hours per week
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?
Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?
In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.
About You:
To be successful as the Community Key Worker you will need the below experience and skills.
You will need to hold a UK driving licence with access to car that can be used for work purposes. A creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder with have good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also, experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions within the Hampshire area.
How to apply:
Please apply with a copy of your CV and a cover letter through our careers site.
- Closing date: 28th June 2026
- Interviews will take place on a rolling basis.
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have any additional needs please email our talent team and we will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Our vision is a world in which women and children lead safe, equal, violence-free lives so that they can flourish and actively contribute to society.



The client requests no contact from agencies or media sales.
Location: Hybrid / Community based South West
Hours: 35 hours per week, Monday to Friday
Hearing Dogs for Deaf People is looking for an experienced and enthusiastic Dog Training Manager in and around the South West of England.
The role of the Dog Training Manager is to support the development and training of Hearing Dog puppies to become future life changers.
From 8 weeks of age, puppies enter their training journey to be nurtured and cared for by their volunteer puppy trainer. The Training Manager supports the work of the team responsible for the training of these dogs, ensuring the best possible standards are achieved with each and every dog.
Training Managers form a vital part of the Services department, they provide leadership for the regional teams and are responsible for the quality standards, productivity and efficiency of the dog training pipeline.
We are looking for a self-motivated and positive individual with practical and theoretical experience in dog training and behaviour, with skills in teaching, mentoring and coaching people.
The ability to develop and train dogs using the skills of our volunteers is essential so we are looking for someone who finds value in working with both people and dogs and is driven by the overall goal to help train more dogs for deaf people.
You will need resilience and a high degree of efficiency to be a successful Dog Training Manager and hold a full clean UK driving licence.
Benefits
- Employee Assistance Programme
- Death in Service Payment
- Annual leave enhancements recognising long service
- Day off for your birthday
- Defined contribution group personal pension plan
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Eye care
- Hearing tests
- Learning and Development opportunities
- Discounts on merchandise at Hearing Dog gift shops
- Pet Dog Policy
For further information and to apply, please visit our website via the apply button.
Closing date: 3rd July 2026.
Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).
Flood Engagement Officer – Job Description Overview
The National Flood Forum (NFF) is seeking a dynamic, motivated individual for the role of Flood Engagement Officer for London and the Home Counties. This is an exciting opportunity for someone passionate about working with communities, especially those at risk of flooding, to deliver community-based flood risk management solutions.
Key Details:
- Location: Home-based (London and Home Counties team), with regular travel across London and the South, including evening meetings and occasional overnight stays.
- Hours: Full-time, 37.5 hours per week
- Salary: £24,784.56 per annum rising to £27,840.90 (discretionary London weighting may apply) travel expenses covered
- Contract: Permanent
- Benefits: 30 days annual leave including bank holidays, a day off for your birthday, auto-enrolment pension scheme, learning and development opportunities.
- Closing Date: Sunday 21st June 2026 (Midnight). Early application is encouraged as the position may close earlier if sufficient applications are received.
Role Overview:
The Flood Engagement Officer will support the London and Home Counties community engagement team, reporting to a Community Engagement Manager. Your primary responsibility will be to work closely with communities to support them in tackling flooding risks.
Key Responsibilities:
- Community Project Delivery: Lead and support the implementation of projects focused on flood risk management.
- Community Engagement: Engage and empower at-risk communities, ensuring they have the tools and information to co-create solutions to flood risks.
- Stakeholder Management: Build and maintain relationships with key community stakeholders and partners.
- Data Management: Provide data to help evaluate and support engagement activities.
- Support the Senior Team: Assist in broader tasks and activities as required by the senior team.
About You:
The ideal candidate will be:
- Empathetic: Understand the challenges faced by those at risk of flooding and help to work with communities and agencies to provide practical solutions.
- Organized and Flexible: Able to prioritize tasks and travel extensively across the region, including evenings and occasional overnight stays.
- Collaborative: A team player with a solution-focused mindset.
- Skilled in Engagement: Experience or an interest in community engagement and building relationships.
- Driving Licence: Full driving licence and access to a car are essential due to the travel requirements.
You must also be a resident of the UK with the right to work in the UK.
About the National Flood Forum:
The NFF is a national charity founded by those affected by flooding, working to support and represent individuals and communities at risk. The organization focuses on empowering flood-affected communities to recover and improve flood resilience. The NFF encourages applications from individuals with lived experience of flooding, and from diverse backgrounds.
This is a wonderful opportunity for those passionate about community engagement and flood risk management to make a tangible difference in people’s lives.
The client requests no contact from agencies or media sales.
About the Role
The post holder will provide support to people in relation to their medication, treatment and care, ensuring that they understand and can access their rights, within the context of Independent Advocacy as set out in the Advocacy Charter and Code of Practice.
IMHAs are expected to provide a duty advocacy role as part of a rota which includes occasional Saturday working. (There is no additional payment for this, although time off in lieu is given)
To provide an Independent Mental Health Advocacy Service to Welsh Qualifying Patients in hospitals and registered settings as required by the Mental Health Act 1983 (2007 Amendment) and the Mental Health (Wales) Measure 2010
About You
You will have significant experience working with vulnerable adults and/or children, either within health or social care setting, or indirectly, for example as a carer. You will understand and have experience of working effectively in an intra-agency context with Health and Social Care Professionals.
Previous direct experience in the role would be preferred but training will be provided.
Essential Information
You must be able to drive and have access to a car during the working week.
The starting salary for this role is £24,725 based on a 37 hour week.
There are 2 permanent full-time role at 37 hours per week, based in our Cardiff Office and working throughout the Cwm Taf Morgannwg Health Board Area or Aneurin Bevan Health Board area.
All successful candidates will require an enhanced DBS check
Closing Date: 17:00, 22 June 2026.
Interviews will be conducted in English.
Please download a copy of the full Job Description and Person Specification before finalising your application.
Team: Lifeline
Location: Hybrid with frequent travel in the Scotland region. Bases are Glasgow Cat Centre, Scotland Cat Centre, and Forth Valley Cat Centre
Work pattern: 35 hours per week, Monday to Friday
Salary: Up to £28,454.94 per year
Contract: Permanent
Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.
This role requires a dislosure Scotland level 1 check
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Lifeline/Domestic Abuse Caseworker:
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assessing referrals and admitting cats onto the service
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providing pet advice and support to our volunteer foster carers
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working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
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extensive communication via phone, email and in person, as well as daily admin and extensive driving
About the Lifeline team:
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Lifeline is a pet fostering service for anyone fleeing domestic abuse
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the majority of our referrals come from women fleeing domestic abuse via women-only services.
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the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
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our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers
What we’re looking for in our Lifeline/Domestic Abuse Caseworker:
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good all-round experience of performing administrative duties in a busy service
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previous experience supporting victims of domestic abuse in a support role
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a strong understanding of the problems experienced by families fleeing domestic abuse with pets
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a confident self-starter who has had experience of working with volunteers and home visiting
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a full, manual UK driving license and comfortable driving a van
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confident handling cats of different temperaments
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good working knowledge of Microsoft Office
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 15 June 2026
Virtual interview date: 25 and 25 June 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
1. anonymised application form
2. virtual interview with roleplay exercise on Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please emailif you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Making a better life for cats, because life is better with cats
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.
What is a Customer Service Advisor at SNG?
Our Customer Service Advisors are at the heart of what we do. The team is the first point of contact for our 200,000 customers. They count on us when they need support, and you will handle and solve their questions.
We have a Permanent opportunity to join our team in our Greenham Office. This role will be based on-site, and is not a hybrid role
The Role:
This role is in our alarm response centre operating a blue light service for our customers 24/7. As our Out of Hours Customer Service Advisor, you'll answer all incoming customer questions, and when needed make outgoing calls to customers.
You'll help with Housing, Repairs, Complaints, and other matters as needed, following Call Quality guidelines and aiming for resolution. Because of the shift times and transport links to Greenham, a full UK driving licence and your own transport is essential.
After training, you may need to work alone on night shifts to cover holidays or staff absence; escalation support is available 24/7.
Shifts: Monday to Thursday 10pm till 7.15am - 37 hours per week
What we look for:
- People with great customer service skills who can listen well.
- Our calls can be complex and difficult so you need to be resilient.
- Good computer skills. You will use many systems while talking to our customers.
- The skill to turn problems into solutions.
- Empathy and a desire to help people.
- The ability to connect and talk with colleagues across the business.
- Many customers call about repairs, so knowing what can go wrong in a home is helpful.
- We need people who stay calm and confident when helping with emergency calls.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for two Domestic Abuse Prevention Workers to support the delivery of services across Greater Manchester.
The role
The Domestic Abuse Prevention Worker will undertake individual and group sessions with men and women who are participating in our Domestic Abuse Prevention Programmes (DAPP) or Domestic Abuse Interventions. The purpose of this role is to deliver sessions that support a perpetrator to address and change their behaviour, ensuring they develop their understanding of domestic abuse, as well as it’s impact on others. You will conduct comprehensive needs and suitability assessments. You will support the delivery of face-to-face and online sessions, including two evening group sessions per week.
As a Domestic Abuse Prevention Worker, you will work with people on awareness raising, developing their motivation to change, ensuring accountability, and prioritising the safety of their partners/ex-partners and any children involved. The Domestic Abuse Prevention worker will work closely with the victim/survivor integrated service to review risk, develop safety plans, and improve outcomes for all parties involved.
About you
You’ll have a deep understanding of the nature of domestic abuse and its effects on clients and children, as well as the reasons behind abusive behaviours towards intimate partners.
Your knowledge extends to the range of statutory and voluntary agencies that clients and their children may encounter, and you are aware of the impact of domestic abuse on children and parenting, including the additional needs of clients from BMER communities.
You will have experience in working with clients on issues of domestic abuse, providing one-to-one and group support and advice, managing your own workload and administration, and assessing the risk and safety of your clients and those connected to your client. You will have handled safeguarding disclosures and referrals, and you communicate clearly with a range of people both over the telephone and in person.
You will be organised, able to use your initiative, and work effectively as part of a multi-service team. Your administrative skills are strong, and you are adept at using a computer to maintain effective systems.
Flexible and willing to work evenings, you can travel independently. Additionally, you will have an understanding of trauma-informed practices, risk mitigation, and safeguarding. Experience liaising with social workers and other professionals, and in related areas such as substance misuse, child protection, or family support, is desirable.
Fluency in an additional language and skills in group work are also advantageous. You stay updated with best practices and new initiatives.
We want you to feel empowered to bring your authentic self to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.
About us
We want to make working at TLC an enjoyable and rewarding experience.
It takes a dedicated, passionate, and flexible team to deliver the range of services we provide. We’re lucky to have over 150 people on our teams and 12 Trustees who believe in what we do. We are looking for enthusiastic, experienced, engaged and highly motivated people to join our team.
We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.
We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us.
This post is subject to an enhanced DBS check.
Please note: we will be shortlisting applications on an on-going basis so we encourage applicants not to wait until the closing date to submit an application where possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking to enhance our team by recruiting a LGBTQ+ Youth Development and Wellbeing Worker. This will enable us to continue to deliver and expand the services we currently offer with a particular focus on work within Step Forward, youth/community services and local secondary schools.
This is an exciting opportunity to make a meaningful impact in the lives of young people aged 11–25, especially those facing complex challenges or considered harder to reach.
This position needs to have flexibility to ensure services are offered at a time when young people can access them including daytimes, evenings and weekends where appropriate.
Key Responsibilities
· Work with all young people, from a range of different backgrounds and with differing support needs with a particular focus on young LGBTQ+ people.
· Provide both 1-2-1 support and structured group activities which will help young people in their personal and social development.
· Lead on design and delivery of Step Out workshops and sessions to help young people develop self-confidence, self-esteem and life skills
· Develop positive working relationships with multi-disciplinary teams internally and in different external services
· Provide drop-in support and groups activities within the community with care experienced young people and those engaging in youth services
· Provide personal development and wellbeing projects during the Half Term and Summer Holidays
About You
We are looking for passionate, skilled professionals with the following:
· A recognised qualification or equivalent experience in youth work or relevant profession.
· An in-depth understanding of the issues affecting young Lesbian, Gay, Bisexual, Trans and non-binary people and those young people questioning their sexuality and/or gender identity
· A minimum of 2 years’ experience of working with young people, including those who identify as LGBTQ+.
· Experience of working in an organisation that provides support services to young people
· Ability to utilise personal lived experience appropriately to support young people who identify as LGBTQ+
· A proven track record of providing structured group activities which will help young people in their personal and social wellbeing.
· Experience of dealing with safeguarding concerns and following safeguarding procedures.
· Experience co-producing services with young people
· Creative and flexible approach to delivering services
· Ability to work independently and collaboratively within multi-agency teams
· Commitment to embracing diversity and supporting young people in Tower Hamlets, including care experienced young people and asylum seekers
Working with Step Forward
Step Forward is an inclusive charity committed to evolving to meet the needs of young people in Tower Hamlets. Our multi-disciplinary team work closely together to provide a holistic support service to young people. We expect all members of the team to take part in activities which help ensure the smooth running of the organisation and help us to reach organisational objectives.
Work in a small, dedicated organisation where your expertise directly influences children and young people’s lives. Join a passionate and reflective team of staff and volunteers who embrace and uphold our organisational ethos and values to ensure we are: Inclusive, Warm, Empowering, Inspirational and Innovative.
To improve the wellbeing and life chances of local young people affected by poverty and disadvantage
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Luton Wellbeing Service Manager
Post no: 664
Working base: Luton Wellbeing Centre, LU1
Contract type: Permanent
Hours: 37 hours per week
Work Pattern: 5 days per week, Monday to Friday + some occasional out of hours work
Salary: £28,325 per annum
About our Wellbeing Centres
We offer a safe, non-judgmental space to take part in group activities, chat with others over a cuppa, play a game, read a book, or just sit quietly over some mindful colouring. Our sessions are facilitated by our recovery workers, students and volunteers who can also provide information about other services available locally and on ways to support your well-being.
About the Role
This is an exciting opportunity to oversee the daily operation of the Mind BLMK Luton Mental Health Prevention and Recovery Service.
Based at our Luton Wellbeing Centre the service provides a range of activities, groups and support opportunities throughout the week, helping people to manage their mental health, build confidence and progress through their own recovery journeys.
The Service Manager role is varied and rewarding, ensuing the smooth running of the service and playing a key role in shaping and enhancing the service to ensure it continues to meet the needs of the local community. Working in line with Mind BLMK values, you will monitor performance and drive service improvement, promote the service across the area, and build strong partnerships with local organisations, community groups, and key stakeholders.
You will oversee referrals into the service, lead on the assessment of more complex cases to determine suitability, and ensure the delivery of high-quality, person-centred support. You will also provide day to day leadership and supervision to the staff, volunteers, and student team, while maintaining responsibility for the health, safety, and management of the Luton Wellbeing Centre and its facilities.
Service Delivery Includes
Operate a service and ensure outcomes which supports individuals to deescalate crisis and develop strategies for recovery and increased wellbeing, in line with Mind BLMKs Recovery Model and contract requirements and Key Performance Indicators (KPI’s).
Work with the Operational Services Manager to review, design and implement changes to service delivery and working models, ensuring the service meets the needs of the local community, identifying solutions to gaps in provision and seek opportunities to grow the service and maximise the use of the centre premises.
Contribute to the development of the Luton service plan in line with both Mind BLMK priorities and the wider Luton Mental Health Plan and 2040 vision.
Entitlements/benefits:
- 25 days annual leave plus bank holidays (pro rata where applicable)
- Health Plan with a wide range of wellbeing benefits
- NEST Pension Scheme (3% employer contribution and 5% employee contribution)
- Access to ongoing learning and development opportunities, including in-house and external training
- Flexible working opportunities in line with organisational policy
- Supportive and inclusive working environment
- Disability Confident Employer
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closing date: Friday 26th June at 5:00 pm
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP
Other roles you may have experience of could include: Mental Health Service Manager, Wellbeing Manager, Community Services Manager, Recovery Service Manager, Mental Health Team Leader, Service Delivery Manager, Community Support Manager, Operations Manager, Wellbeing Centre Manager or Mental Health Project Manager.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are proud to be an inclusive employer and actively promote equality, diversity and fairness. We welcome applications from everyone regardless of background or circumstances.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
Hours: 35 per week
Contract: Permanent
Location: Birmingham
Caseload: 8 – 10 clients
Job reference number: 1713
At Cranstoun, we are always in search of talented and experienced individuals to join our team.
The Birmingham Street Navigator Service works with Birmingham citizens (single adults and/or couples 25 years old or above) with accommodation that are outdoors engaging in ‘street activity’ e.g. rough sleeping, begging, street drinking/drug using and other ‘social activities.
Street Navigators will offer intensive, wraparound support to help citizens back into their accommodation, reducing their level of street-based activity and associated anti-social behaviour, with the overall aim of reintegrating citizens into their local communities and reducing their reliance on the streets.
Street Navigators will recognise that citizens may present with a range of complexities and could be living with traumas that make engagement with ‘traditional’ and ‘mainstream’ services difficult. This requires Street Navigators to provide a trauma-informed, person-centred and relational approach to engagement and the ongoing support offer to the citizen as a means of developing trust and confidence with the service, and to ensure short- and longer-term needs are met.
Street Navigators will work in a multi-agency network including alongside outreach services, Community Safety teams, local BID teams, commissioned/none-commissioned accommodation providers, West Midlands Police and British Transport Police. Street Navigators will also support citizens to access relevant support agencies when ready. This could include health care, substance misuse services, local community services and DWP.
It is important that the service is available to our citizens when it is needed. Therefore, work may be required outside of the conventional working week, and being included in a rota of duties, to ensure that service delivery is available when needed by citizens, including evenings, weekends and on bank holidays, may be expected.
We encourage potential applications to read the job description and apply if they believe they meet at least 60% of the requirements for this role. This project is focused on using diversity to its advantage – we support various individuals with unique experiences and so the more variety of voices, skills and experiences on our team the better we can meet the support of our citizens. This includes people with lived experience - if you are a person with lived experience this can equate to knowledge and experience categories unique to this project and we encourage you to apply.
Closing Date: 28th June 2026
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
YES care about young people's mental health, sexual health and wellbeing. The Outreach and Support Officer will deliver knowledgeable, high-quality, youth-centred support to young people in various settings.
You will get out into the community via outreach engagement, offering groups, 121 support and workshops. You will be a key part of our Information and Guidance team, delivering wellbeing programmes for YES.
This role is frontline and delivery-focused, supporting the development of responsive, inclusive, and professionally delivered services in outreach settings such as schools, youth clubs, social spaces and groups and will be pivotal within our small team of young people's support staff.
YES believes that all young people should have access to the mental health support they need, whenever they need it.
The client requests no contact from agencies or media sales.
