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At Mission Without Borders UK, we are committed to delivering exceptional supporter experiences. We’re looking for a Supporter Services Administrator to play a key role in making every supporter feel valued, appreciated, and connected to our mission.
In this role, you’ll ensure the smooth and accurate processing of donations, maintain clear and friendly communication, and resolve queries promptly and effectively. Your work will help build lasting relationships with our supporters and ensure they feel connected to our mission.
You’ll be the person who makes sure every donation, whether it comes through a form, an online platform, or other channels, is processed with care and precision. You’ll also help us stay fully compliant with HMRC Gift Aid regulations and BACS Direct Debit standards, so supporters can give with confidence.
You will also serve our London based team by equipping team members to work effectively and helping build a fun, collaborative and productive culture.
We are seeking someone who brings:
- Hands-on experience processing offline and online donations across multiple channels
- Strong knowledge of Gift Aid regulations and Direct Debit compliance
- Exceptional attention to detail and problem-solving skills to keep things running smoothly
- Great communication and collaboration skills with colleagues across the organisation
- Experience using Salesforce or supporter databases to manage and track supporter interactions
- Exceptional customer service skills and experience
What we offer
- 30 days holiday, plus bank holidays
- Flexible working
- Employee Assistance Programme
- Pension scheme
- Chance to be part of a positive team who deliver transformation for vulnerable children, families and communities
You’ll thrive in this role if you’re a natural collaborator who enjoys working as part of a team, loves solving challenges, and is driven by a desire to make a difference.
Mission Without Borders (MWB) is an international Christian charity working in Eastern Europe. We operate in eighteen countries across the world with fundraising offices in twelve and field offices in Albania, Bosnia- Herzegovina, Bulgaria, Moldova, Romania, and the Ukraine. We seek to bring practical and spiritual support, enabling and encouraging people to lift themselves out of poverty, and always sharing the hope that is found in Jesus Christ.
The client requests no contact from agencies or media sales.
Thank you!
Hybrid / High Wycombe HP13 (minimum of one day per week on site)
£36,000 - £38,000 + £312 working-from-home allowance
We’re looking for a talented Individual Giving Manager to join the Fundraising & Communications Cluster at Embrace.
The Fundraising & Communications Cluster comprises expertise in fundraising, marketing, communication, trading (web shop), supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications inspiring active social witness, engagement and giving to charity.
The Fundraising & Communications Cluster strengthens Embrace’s communication, education, and fundraising efforts to drive growth, so that more people engage with our content, more donors are attracted to support, and the UK church is more deeply engaged with the cause - enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East.
As Individual Giving Manager, you’ll help us grow sustainable income by keeping individual supporters inspired, informed and engaged - so they give again, stay longer, and deepen their support.
You will deliver an excellent supporter journey experience, project managing engaging and compelling direct and digital individual giving activity (including – but not limited to – appeals, regular giving conversion & upgrade, lapsed reactivation) and incorporating legacies marketing, raising more than £1m voluntary income each year.
What success looks like:
- Higher Life-Time Value (LTV): more second gifts, upgrades and cross channel giving; stronger legacy pipeline.
- Lower churn: reduced lapse rates for cash and regular givers.
- Better donor experience: faster thank yous, clearer impact reporting, higher satisfaction with fewer complaints/optouts.
- Sustainable mix: growth in regular giving and mid-value segments; predictable, repeatable income.
Key Responsibilities:
Supporter Experience & Journeys
- Map and continually improve journeys: welcome → second gift; regular giving nurture/upgrade; mid-value; legacy prospecting; lapsed reactivation; complaint recovery.
- Set cadence and channel mix (email, mail, phone, SMS, social, events, digital) for consistent, donor‑first communications in appropriate channels and accessible formats.
- Donor first approach: clear, inclusive language; accessible formats; low‑friction giving/retention flows and personalisation e.g. name, last gift, interests, location, project etc.
- Collaborate with Content & Communications colleagues to deliver content that shares the impact of support i.e. what donors make possible and Embrace’s brand story.
Segmentation, Testing & Insight
- Track Regular Giving net growth; diagnose attrition drivers and fix root causes; maintain acceptable Return on Investment (ROIs).
- Lead supporter segmentation (by behaviour & interest) and A/B testing (offer, timing, upgrade prompts).
- Adopt an evidence-based, test and learn‑ approach; analyse appeals, campaign performance and share insights to drive decisions.
- Work with colleagues to build insight dashboard and understanding of retention.
Mid‑Value & Legacy Development
- Steward mid‑value donors with tailored journeys; warm handovers to and from Major Giving Manager.
- Develop and test legacy propositions and routes to market to grow enquiries and pledges.
Acquisition & Cross‑Sell
- Project manage individual giving product development and testing; identify new audiences and routes to market.
- Collaborate with Web Shop team and the Digital Marketing Campaigns Manager to optimise Alternative Gifts and cross-sell opportunities focusing on a digital first approach.
Cross-Team Collaboration
- Work closely with the Supporter Experience Team to ensure that supporter journeys are being optimised and feedback from supporters is being captured and acted upon.
- Commission and work with the CRM and Systems Manager to develop clear and understandable dashboards, ensuring that the insights are used to develop plans and measure performance.
- Closely liaise with the Legacy administration team, working with them to ensure the packs and information are up to date and legacy marketing information complies with the latest Institute of Legacy Management standards.
- Develop an understanding of the Partner projects and Advocacy agenda, ensure all supporter briefings are aligned to agreed messaging.
Organisation-wide Contribution
- Model Embrace’s values of trust, respect, integrity, and compassion.
- Uphold safeguarding responsibilities and compliance with GDPR and charity regulations.
- Actively support cross-team collaboration and organisational goals. Maintain CRM hygiene.
Qualifications, Experience & Knowledge:
- Educated to degree standard or equivalent (E.g. practical experience within fundraising).
- Member of Chartered Institute of Fundraising.
- Proven individual giving or CRM led retention experience in a charity, membership or subscription context.
- Hands‑on journey design and automation.
- Strong data literacy: segmentation, dashboards (CRM/Excel), test and learn.
- Excellent written communication—able to brief compelling, impacted content and clear supporter updates.
- Practical project management; calm under pressure; collaborative and solutions focused.
- Working knowledge of GDPR/PECR and best practice supporter care.
- Experience stewarding mid-value supporters and legacy pipelines.
- Experience with payment recovery tools and card update flows.
- Familiarity with UK charity sector metrics and fundraising codes of practice.
Personal qualities:
- Donor-first mindset, inclusive and empathetic.
- Curious, evidence driven, and comfortable iterating.
- High integrity, discretion and good judgment.
- Highly motivated and results driven.
- Ability to work under pressure and manage competing priorities.
- Passionate about the work of Embrace, with the ability to enthuse and engage others.
- A natural collaborator who enjoys working as part a team to deliver organisation wide objectives.
Tools & systems:
- CRM Dashboards & analysis.
- Payments: Direct Debit management, card‑updater/failed‑payment recovery.
- Microsoft 365 (Teams, SharePoint, Planner), project boards.
If this sounds like you, please apply on our vacancies page.
Closing date: 5.00pm on Monday, 15th June 2026.
Embrace the Middle East is an equal opportunity employer. In line with our recruitment policy, we are committed to attracting and selecting staff solely based on merit- skills, qualifications, and ability to perform- regardless of age, race, gender, disability, sexual orientation, religion, or socioeconomic background. Our recruitment process is structured, transparent, and designed to eliminate bias, ensuring that every candidate receives fair treatment and consideration. All job opportunities are advertised openly, and selection decisions are based on clear, pre-defined criteria and objective assessment methods. We stand by the values of dignity, fairness, and inclusion in all our communications and activities.
Thank you!
About the Role
Off The Fence is seeking a strategic, relationship-driven fundraiser to drive income growth across the most sustainable revenue streams in the UK charity sector. As Legacies, Philanthropy & Partnerships Lead, you will play a pivotal role in securing major gifts, building a strong legacy pipeline, and developing high-value partnerships that will underpin our ambitious, faith-driven10-year vision to break the cycle of social and spiritual poverty in Brighton & Hove and beyond.
This is a unique opportunity for a mission-motivated fundraiser to combine strategic thinking with hands-on delivery, working closely with the CEO to cultivate high-net-worth donors, engage churches, and inspire long-term support through meaningful relationships and compelling storytelling.
Key Responsibilities
- Lead legacy fundraising strategy, growing a pipeline of pledged gifts and developing initiatives such as legacy campaigns and supporter recognition programmes.
- Cultivate high-net-worth individuals and donor-advised fund supporters, securing significant multi-year contributions.
- Build and strengthen church partnerships, delivering presentations and developing co-mission opportunities aligned with our faith-based values.
- Develop and steward individual donors, improving retention and creating clear pathways for increased giving.
- Deliver fundraising events and campaigns, including major events, community initiatives, and seasonal appeals.
- Develop corporate and community partnerships, generating both financial and in-kind support.
- Monitor and report on income performance, ensuring compliance and maintaining accurate CRM records.
About You
You’ll be a confident and relational fundraiser with a proven ability to grow income and build meaningful partnerships. You will bring:
- Experience in fundraising (ideally across legacies, major gifts, or HNW donors)
- Excellent communication and relationship-building skills
- A strategic mindset with strong delivery capability
- A passion for social impact and transforming lives
Please note: A requirement of the role is for the post-holder to be a practising Christian in accordance with the Equality Act 2010.
Why Join Us?
At Off The Fence, you’ll be part of a compassionate and ambitious organisation working at the frontline of social and spiritual poverty, homelessness, and social exclusion in Brighton and Hove. You’ll help shape long-term impact through innovative programmes and a bold vision for the future.
We offer:
- £30,000 salary + 7% pension contribution
- 34 days annual leave (incl. bank holidays)
- Training and development opportunities
- Mission leave for volunteering and spiritual growth
- 24/7 wellbeing support (BUPA EAP)
- The chance to make a tangible difference to over 1,000 lives each year
In your cover letter, please highlight:
- Your experience within charitable fundraising, in any context
- How your Christian faith informs your professional practice
- Why you are drawn to this role
Registered Charity
21 - 50
Tackling social and spiritual poverty across Brighton and Hove