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Team: Supporter Servies
Location: Haywards Heath (Hybrid working, approx. 1 day per week office based however flexibility is possible)
Work pattern: 35 hours per week
Salary: Up to £33,994.86 per annum
Contract: Fixed term for 12 months
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Income Processing Team Leader
- To lead the team of Supporter Services Advisors, who are responsible for managing fundraising income processing, the efficient coding and allocation of fundraising income, and the accurate creation and maintenance of supporter records.
- This role will liaise with colleagues across the organisation to understand and develop governing principles of fundraising processing and administration of donations, to help deliver the best possible service to a wide range of customers, including supporters, staff and volunteers.
About the Supporter Services team:
- The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate.
- We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted.
- We currently have a team of 11
What we’re looking for in our Income Processing Team Leader:
- Demonstrable experience of line managing staff including setting objectives, managing performance, conduct, staff development, induction and training in line with organisational policies
- Experience of working in an income processing role, preferably within a fundraising environment
- Experience of developing, monitoring and maintaining recording systems and procedures
- IT literate – proficient with Word, Excel, Outlook and CRM databases (preferably Care or similar)
- Knowledge of fundraising activities
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 14th June 2026
Virtual interview date: 22nd June 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
- Anonymised application form
- Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Registered Charity
501 - 1000
Making a better life for cats, because life is better with cats
Thank you!
Hours: 25 hours per week
Contract: Temporary until September 2027. Expected start date of August 2026.
Salary: £29,209 full-time equivalent (19,472 Pro Rata)
Department: Finance
Location: 1 Northgate Road, Middlesbrough, TS5 5NW
The Senior Finance Assistant and Payroll Administrator will provide financial administrative support for the Finance Team, and the payroll function for the organisation, allowing appropriate information to be provided to stakeholders at all times.
You will support the implementation of our Finance strategy and have empathy for the work of Teesside Hospice.
You will assist in providing a communication link between the Finance Department and other departments who rely on robust support.
You will work closely with the Financial Controller to ensure the effective day to day operation of your duties, thus allowing The Financial Controller to prepare timely, complete and accurate management accounts. A large element of the role involves taking the lead on the purchase ledger system. The role also involves other aspects such as daily logging of donations, weekly reconciliation of lottery membership records, bank reconciliations, submitting Gift Aid claims and more outlined in the duties section.
You will lead in preparing, running and finalising the payroll for companies in the Teesside Hospice group. You will be the payroll link between the Finance Department and other departments who rely on our support. You will work closely with the Financial Controller and Group Director of Resources to ensure the effective day to day operation of the payroll, thus allowing for accuracy of payments to staff alongside meeting all of the necessary regulatory requirements i.e. apprenticeship levy, SMP, auto enrolment.
You will be highly organised and able to work to deadlines, working independently as well as collaborating as part of a team. An enjoyment and appreciation for attention to detail is essential.
We endeavour to exceed customer / donor expectations by delivering high quality of customer service and adhere to all policies and procedures.
As part of our committed Team environment, the working atmosphere is friendly and supportive.
At Teesside Hospice, we believe in making every moment count. Our team is dedicated to providing exceptional, specialist care and support to patients and their families during challenging times.
People are at our core. We offer a supportive environment with opportunities for professional growth and development and are always aiming for the highest standards and working environment. Our teams work positively together, collaborating to ensure our patients get the best care, and staff enjoy a fulfilling career knowing they make a real difference in people's lives.
Our values are Compassionate, Skilled, Accountable, Trustworthy and Principled - working here means being part of a community that focuses on empathy, respect and teamwork. We're there for everyone who needs us and are on a mission to change the way society and healthcare systems care for people.
Join us at Teesside Hospice and be part of a place where your skills and compassion can truly shine.
Closing date for applications is 25th June 2026, but we reserve the right to close the advert earlier if we have a high volume of applications.
Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.
This role requires a DBS check. We will do this for you.
The client requests no contact from agencies or media sales.
Thank you!
Operations Coordinator (maternity leave cover)
We are recruiting a fixed term Operations Coordinator (maternity leave cover) to join our team. This role will be responsible for coordinating our Finance and HR administration as well as providing Executive Assistant support to the Director.
Suitable candidates will:
- be passionate about supporting young people to make safer choices about drugs and alcohol,
- have experience of Finance and/or HR coordination, with excellent organisation skills
- have excellent time-management, attention to detail and be a skilled and effective communicator, both in writing and orally, with a range of people and agencies
- be proactive, self-motivated and confident to take initiative
- enjoy working as part of a small and busy team
The Job description, person specification and application form are available below.
If you have any questions, please contact us using the HR email address in the application form and please share with anybody you think might be interested in joining our brilliant team!
- Closing date: Tuesday 30th June 2026
- Interviews: Wednesday 22nd July 2026
- Start date: Week beginning 7th September 2026
The client requests no contact from agencies or media sales.