Temporary Fundraising Jobs
Harris Hill is urgently seeking an experienced Challenge Events manager for 1-2 months, to support the deliver on the London Marathon for a human rights charity on a 3 day per week basis.
We are looking for someone who has previous experience of managing similar events but ideally the London Marathon.
The role will be remote based with the exception of attending the London marathon itself and possibly one other day in the office, so you will need to be commutable for this.
Experience;
Experience of inspiring and motivating individuals to raise funds through participating in organised or self-initiated fundraising events.
Experience of developing plans and work streams to deliver income.
Working knowledge of fundraising databases and ability to analyse and interpret data.
A track record of meeting financial targets and working to key performance indicators.
Experience of delivering a direct marketing programme to achieve financial targets.
Experience in managing significant budgets and regularly reporting on these.
Experience of planning, managing and evaluating projects.
Demonstrable experience of successfully building long-term relationships with a range of supporters and volunteers.
Experience of carrying out due diligence on potential partners (suppliers and commercial participators) and in negotiating contracts.
If you would like to find out more, please apply for more details.
Harris Hill is working with an environmental charity to help source a Trust and Foundations Fundraiser on an interim basis.
Trust and Foundations is a relatively new source of income for this charity. Receiving most of their income from restricted sources, they have dipped their toes in the unrestricted pool and found it to be very warm indeed.
Unfortunately, they don't have the personnel resource, so would like someone to come in and work 1 or 2 days per week on a 6 month contract or a freelancer/ consultant who is willing to bill them directly.
You role will be to write and manage the trust and foundations proposals up to £10k, which are currently warm however, as this is new, you may also be able to bring valued expertise and guidance in finding new sources and direction.
This is a fantastic cause that tackles pollution around the world as well as support greener innovations. A cause everyone can relate to and is a big topic on a world forum.
If you would like to hear more about this role, please do apply for more info.
Harris Hill is working with an arts based charity to help source an interim Development Coordinator/ Officer from mid April to September.
The client is ideally looking for someone on a 2-3 day week. The role will run on a hybrid basis (fully remote option too).
The primary responsibility of this role is to manage the individual giving schemes to encourage retention and growth including the creation and delivery of a programme of stewardship and cultivation events supported by the wider team, where necessary.
Alongside this introducing a data-focused approach to prospect management and research to support development and provide administrative support for the Development Committee (when established), supporting and monitoring stakeholder engagement through ensuring accurate CRM records. You will also support the Trust and Grants team with various admin and research.
Duties:
Essential
Some Development experience (min 1 year), as an officer or coordinator
Event Management from guest lists to managing logistics on the day
Proficient with databases preferably: Raiser's Edge / RE NXT
Excellent written and verbal skills with good attention to detail
Desirable
Interest in art, theatre and/or performance
Good research skills
If you would like to see a more details JD, please apply for more information.
Job title: Community & Events Fundraising Manager (maternity cover)
Department: Fundraising & Communications
Contract type: Full Time. Temporary (maternity cover, up to one year)
Location: based at St George’s Hospital Charity in Tooting with flexibility for hybrid working
Start date: April 2024
Salary: £35,000 - £40,000 (pro rata)
We’re looking for an experienced and ambitious individual to join our Public Fundraising Team as maternity cover in the role of Community & Events Fundraising Manager. You will be joining our talented team at an exciting point as we embark on our new five-year strategy to grow income for St George’s Hospital Charity.
In this role, you and your team will play a crucial role in delivering fundraising growth through developing a portfolio of supporter-led events and community fundraising activities and providing excellent supporter care to existing and future supporters to achieve income goals. You will shape, develop, implement and deliver core events and community activities through the leadership of this function. Critical to your success will be your positive and pro-active approach and your communication skills and strategic thinking capability.
Benefits
- Flexible working - the chance to vary contractual hours to suit your commitments and interests outside of work.
- A defined contribution pension scheme where St George’s Hospital Charity contributes 6% and the employee contributes 3%.
- Interest-free season ticket loan - benefit from a loan to cover the cost of a season ticket to and from your place of work.
- Life insurance
- Non-contractual, non-contributory death in service payment of three times your annual salary.
The client requests no contact from agencies or media sales.
Are you experienced in fundraising, marketing or virtual events project delivery work?
Do you have excellent organisation, communication, and collaboration skills, along with the ability to work with direction to deliver tasks efficiently within deadlines?
This new fixed-term role joins the Community Fundraising Team at Surfers Against Sewage to support our fundraising campaign, Dip A Day in October.
In its third year, Dip A Day in October is our communities’ favourite fundraiser. A virtual Facebook fundraising campaign, seeing 11,000 people join the group last year and raising over £202,000 to fund our ocean-saving campaigns.
This year, we are planning on doubling the income and the number of people taking part in Dip a Day. This campaign has bucked the trend of industry benchmarks, and seen fantastic supporter engagement and feedback. You’ll be joining and supporting our plans to continue on this trajectory with sector-leading innovation. “It's the best challenge ever. I'm looking forward to next year” – event participant.
For more information please visit the job opportunity page on our website.
The client requests no contact from agencies or media sales.
We are seeking an enthusiastic team player with excellent communication, organisation and writing skills to join our dynamic organisation and make a real and tangible difference to children’s futures.
The Philanthropy & Special Events Officer supports the team to deliver excellent stewardship and relationship management to a growing portfolio of Mid Value and Major Donors.
To be successful as a Philanthropy & Special Events Officer, you will have a passion and interest in people, great attention to detail, and an eagerness to learn about philanthropy fundraising. You will ideally have previous fundraising experience, experience working with high-net-worth audiences or similar, transferable, skills.
Key Responsibilities:
- With the support of the Senior Philanthropy and Special Events Manager, help deliver creative stewardship and engagement opportunities across the Philanthropy portfolio
- Provide excellent administration and organisational skills to support the delivery of successful special events throughout the year (to include Place2Be’s Arts & Minds Gala dinner, Carol Concert, private dinners, school visits and drinks receptions)
- Lead on production of the team’s 6-monthly major donor update report, writing copy, gathering case studies, and designing the report using Canva or InDesign
- Work closely with the wider Fundraising team to spot and develop opportunities and support fundraising activity across the team
- Follow best practice in all aspects of fundraising and keep abreast of Place2Be’s policies and the latest developments in philanthropy and special events fundraising
What you will need:
- Experience of working in a philanthropy or fundraising role where excellent customer service skills are required, or relevant experience/transferable skills
- Experience of basic use of design software e.g. Canva, InDesign or equivalent
- Experience of organising fundraising or engagement events
- Strong IT skills including Outlook, Word, PowerPoint and Excel and experience of working with in-house database systems
- Knowledge of charity/fundraising legislation.
- A strong team player, a strong commitment to our values and the ability to demonstrate these in your work: Perseverance, Integrity, Creativity and Compassion
Recruitment Process:
As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action and Result.
1st Interview date: 8 April, 2024
2nd Interview date: 11/12 April 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are delighted to be partnering with a UK leading national health charity as they search for a Fundraising Consultant. This rare and exciting opportunity will allow an experienced fundraiser the opportunity to have a huge impact on the growth of fundraising within specific targeted areas.
As a Consultant, working for this charity, your focus areas will be to build and maintain relationships with higher value supporters, identifying new potential partnerships with companies, groups, educational establishments and events. Planning, monitoring and reporting on budgeted income will also form part of this unique and varied opportunity.
This organisation is hugely values based and by joining the team (although only for a temporary period) you will become a valued member of the charity family. You’ll be expected to adhere to the organisation’s Equal Opportunities policy and in return will be welcomed into this inclusive and supportive environment.
To be considered for this role you should be an experienced fundraiser, looking to have an impact and leave a legacy in this exciting 5 month contract!
**Please note this role is home-based, but would require you to be positioned in the North of England, and will involve some travel across the region.
If you think you could be the right person to fulfil the exciting responsibilities of this role, apply here, or get in contact with Charlie or Leanne at Charity Horizons for more information.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
We are looking for a Temporary Individual Giving Officer for an incredible arts charity to be responsible to support the end-to-end delivery of individual giving campaigns across a range of media, from planning to execution.
This is hybrid role with 2 days a week in the London office
The Role
Supporting the day on the day to day running of the IG campaigns
Reviewing copy and commenting on copy, circulating copy for comments and briefing on artwork.
Selecting and checking database without the support of a database team.
Producing work/collateral in house rather than experience of working with an agency.
Including supporter acquisition, trading stewardship and retention programmes and regular giving schemes, trading and cash direct mail/digital appeals, and In-memory giving.
The Candidate
A successful track record in delivering IG fundraising activities to deliver strategic objectives.
Demonstrable understanding of best practice in supporter relationships.
Experience in creating and cleaning data selections.
Experience in analysis within CRM systems to manage data and report performance.
Understanding of segmentation and how to speak to different (existing and prospect) audiences.
Track record of developing content, creative, and messaging that resonates with these audiences to drive awareness and engagement.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
About Smart Works
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.
More information about who we are can be found on our website.
About the role
We are looking for a pro-active forward-thinking individual to join our team and co-lead the Smart Works centre in Reading. The role requires excellent organisational skills, the ability to work across a breadth of projects simultaneously and strong leadership skills.
Reporting directly to the Chair of Trustees for Smart Works Reading, the Centre Manager will have responsibility for the operational and day to day management of the centre.
In practice, the role will support the delivery of the Smart Works service to unemployed women living in Berkshire by liaising with our referral partners and booking appointments, whilst also working with the Trustee Board to raise the money needed to fund the work of the charity through various income streams.
Given the breadth of the role, it is essential that the role holder is able to prioritise and delegate effectively.
The role would be based in the Reading centre, and there will be occasional evening and weekend work as the role holder will be expected to attend fundraising and partnerships events. We are looking for someone to start as quickly as possible.
Smart Works Reading is part of Smart Works Charity, and there will be some travel to London and liaison with the HQ team, as well as participation in regular meetings, phone calls and conferences with other Smart Works centres across the UK.
Duties and responsibilities
- Building excellent relationships with corporate and community partners, generating awareness and income of c. £165k for the centre across grants, events and corporate fundraising.
- Writing high-quality grant applications, culminating in successful submissions to the target amount of £50k.
- Working collaboratively to deliver compelling proposals for both core and restricted funding.
- Line management for our Fundraising Lead, ensuring they have the support they need to thrive in their role.
- Support the Fundraising Lead to deliver events, notably fashion sales to target income of c. £50k and our annual community fundraising cycling challenge to income target.
- Oversee the delivery of the Smart Works service and work collaboratively with the Job Share Partner (Centre Manager), to maintain progress against service delivery targets and financial KPIs.
- Act as Safeguarding Officer for Smart Works Reading, and ensure all training, policies and procedures are followed.
Personal Specification
- Demonstrable experience managing projects, driving innovation and raising income in excess of £65k for grants and £50k across corporate fundraising.
- Experience of fundraising and organising events, raising circa £50k.
- Proven ability to proactively manage relationships across varying levels of seniority and sectors.
- Proven experience writing reports, with ability to provide commentary and present on performance against financial and other KPIs.
- Detailed understanding of safeguarding requirements for a charity like Smart Works.
- Passionately committed to making the Smart Works service in Reading grow and be the best that it can be. Experience working within employability support is desirable but not essential.
How to Apply
Please visit our website or click "Apply Now" to find out more information - we can't wait to hear from you.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Who we are:
For over 25 years Oasis Project has been delivering services for women, children and families affected by substance use. We are an award-winning, trauma-informed organisation, aiming to empower those affected by substance use to make choices that lead to change. We have an incredible team of staff working across three premises in Brighton and Hastings. To find out more see our website.
We are looking for:
Oasis Project is recruiting a Head of Fundraising and Development. As Head of Fundraising and Development, you will work with our board of trustees, senior leadership team and staff. You will manage and develop the fundraising, communications, and marketing functions, to promote the implementation of Oasis Project’s new strategy for 2024-27. You will lead and deliver on income generation targets which support the mid and long-term sustainability of Oasis Project. You will be an experienced fundraising manager, with sound bid-writing experience who is looking to move into a senior leadership role. You will be part of an award-winning charity, with an incredible team of staff across three premises in Brighton and Hastings.
You will have:
· Fundraising experience (with trusts and foundations) working in a management level role within a voluntary sector organisation, wanting to or having progressed into senior leadership.
· Experience in financial management, budgeting skills, with a high degree of IT literacy.
· Experience in thinking strategically and developing operational business plans.
· Demonstrable experience of working in a fundraising and development role with a focus on income generation and fundraising strategy development.
· Strong leadership skills and the ability to enthuse, motivate and develop teams of people to deliver results.
· Ability to write clear and persuasive documents including bids, marketing materials and board reports.
· Commitment to mirroring Oasis Project values in day-to-day work – collaboration, care creativity and learning.
· Proven track record of securing funding in a tough financial climate, including through trust and foundations and government contracts.
We offer:
· 28 days holiday plus bank holidays.
· Well-being support, including 24/7 Employee Assistance Programme with GP access.
· Paid well-being hour once a month.
· Funded monthly clinical supervision and learning and development opportunities.
· Relaxed dress code and flexible working opportunities.
Please note:
· Oasis Project is committed to inclusion and diversity. We welcome applications from people with disabilities and/or people from the global majority, who are currently under-represented in our organisation.
· Oasis Project is committed to lived experience being central to its service development. We welcome applications from people with relevant personal/professional experience.
How to apply:
· To find out more about the role, please visit our website or alternatively you can email us. If you would like to chat to someone about this role, please contact us via the recruitment email.
· Please email your CV and covering letter, which clearly sets out your knowledge, skills and abilities in relation to the key responsibilities outlined in the job description along with your Diversity and Inclusion Monitoring form.
· If you are having any difficulties in applying or require any of this information in a different format, please contact us and ask for Charis Bull (Admin Manager)
· The closing date for applications is 5pm on Monday 8th April 2024.
Thank you for your interest in working for the Oasis Project. We look forward to hearing from you.
Please either apply direct through Charity Job or send your CV and covering letter to our recruitment e-mail address.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Oasis Project is recruiting a Trusts & Foundations Fundraiser. As a fundraiser, you will research information, plan and write bid applications in order to contribute to the fundraising activity at Oasis. Communicating key messages and data about Oasis to inspire and engage potential funders and be successful with bid applications will be key. The post-holder will work with the Senior Management Team and other staff and trustees to implement Oasis’ fundraising strategy with the aim of delivering sustainable income.
For over 25 years Oasis Project has been delivering services for women, children and families affected by substance use. We are an award-winning, trauma-informed organisation, aiming to empower those affected by substance use to make choices that lead to change. We have an incredible team of staff working across three premises in Brighton and Hastings.
You will have:
·
· Experience of preparing and writing bids and funding applications to Trusts and Foundations
· Experience of researching and presenting information clearly and concisely
· Excellent communication and relationship building skills
· Skilled at writing with flair, creativity, with strong grammatical knowledge
· Enthusiastic and creative and keen to find solutions to problems.
· Commitment to mirroring Oasis Project values in day-to-day work – collaboration, care creativity and learning.
We offer:
· 28 days holiday plus bank holidays.
· Well-being support, including 24/7 Employee Assistance Programme with GP access.
· Paid well-being hour once a month.
· learning and development opportunities.
· Relaxed dress code and flexible working opportunities.
This role can be performed remotely but we would expect the job-holder to spend 1 day a month in the Brighton office.
The client requests no contact from agencies or media sales.
Do you have a background in Fundraising or Philanthropy and a passion for the role of research in achieving social good? Are you seeking a new, exciting challenge?
The University of Glasgow has been changing the world for six centuries, and today we are one of the world's top 100 universities. Our social scientists are at the heart of our world-changing mission, striving to understand how socially just outcomes can be brought about in our rapidly changing global context, and partnering with policy makers, businesses and civil society to bring about progressive change.
We are now looking for a Philanthropic Bid Development Manager to join the College of Social Science, in a new partnership with the University’s Development and Alumni team, to raise funds to support social science research.
In the next decade, the University of Glasgow aims to be synonymous with discoveries, innovations and leadership of global importance; a university characterised by the closeness of our community, the strength of our connections and the incredible potential unleashed by our collaborative spirit. Our world-class social scientists are thought-leaders in their fields, creating shared, holistic understandings of global issues and advocating for positive social change.
The role of Philanthropic Bid Development Manager will be vital to fulfilling the potential of our social science to change the world.
We are seeking someone with shared purpose, shared values and the desire to make a difference, who will harness the power of the University’s worldwide community to develop an ambitious and sustainable fundraising programme for social science research.
You will possess exceptional relationship management skills, experience of working with Trusts and Foundations, and have a demonstrable track record in achieving financial targets. We also welcome applications from people with relevant transferable skills who can demonstrate knowledge of philanthropy and a belief in the power of research to change the world.
This post is full time (35 hours per week) and fixed term for up to 3 years in the first instance. Relocation assistance will be provided where appropriate.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Make a real difference to the lives of disabled people.
"I am extremely proud to be working for Scope, this has to be the best role in my working adult journey, I love my job and I love working with my team” - Newbury Shop Manager
“I’m a new manager and it is amazing to hear how many amazing people there are in our Scope retail team, it makes me feel so proud to work for such a brilliant company” – Wellingborough Shop Manager
“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
As Temporary Shop Manager at Scope’s New Milton shop, you’ll have autonomy to run your shop using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.
About you
As Temporary Shop Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career. To be successful, you’ll need a commercial, can-do attitude and always put the customer’s needs first. You’ll be a dedicated team player with a strong work ethic, a great attention to detail, solid IT skills and a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Fixed term for 3 months - 35 hours per week
Location - Unit 1, Homemill House, Station Rd, New Milton BH25 6HL
Shop hours
It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.
Who are we at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Please note that successful candidates will be subject to an enhanced DBS check.
Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.
We have an exciting opportunity for an experienced Supporter Care Team Leader to join our Supporter Services team. You will join us working 35 hours per week, on a 12 month fixed term contract and will be based at both our National Cat Centre in East Sussex and from home. In return you will receive a salary of up to £30,781.96 per annum plus excellent benefits.
Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.
The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.
Responsibilities of our Supporter Care Team Leader:
As Supporter Care Team Leader you will lead a team of Supporter Services Advisors, who are the first point of contact for fundraising enquiries, and through direct communication with supporters via a variety of channels (including inbound and outbound telephone calls, letters, email and social media response), build loyal, committed relationships with supporters. You will establish and maintain processes and procedures to provide a first-class level of customer care to current and potential supporters.
What we’re looking for in our Supporter Care Team Leader:
- Demonstrable experience of line managing staff including setting objectives, managing performance, conduct, staff development, induction and training in line with organisational policies
- Demonstrable experience in a supporter relations or customer care environment
- Experience of delivering a high quality of telephone-based customer support or service
- Experience of handling complex complaints and queries
- Understanding of compliance within an supporter care environment, including Data Protection, Fundraising Code of Practice, Gift Aid etc.
What we can offer you:
- salary of up to £30,781.96 per annum
- generous annual leave entitlement
- contribution pension scheme
- life assurance scheme
- range of health benefits including private healthcare
- Employee Assistance Programme
- and more
Join us as our Supporter Care Team Leader and know you are helping to make a real difference to cats and kittens across the UK!
Closing date: 10th April 2024
Virtual interview date: Week commencing 22nd April 2024
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Operations Assistant, South Georgia Museum
South Georgia Heritage Trust operates the South Georgia Museum on behalf of the Government of South Georgia. The museum is located in the abandoned whaling station of Grytviken, on the remote sub-Antarctic island of South Georgia. The museum is visited each austral summer by over 12,000 visitors that arrive on cruise ships, research vessels and yachts.
SGHT is seeking a practical and enthusiastic Operations Assistant to join the small team which will spend 5 to 6 months (October – April) on South Georgia. The Operations Assistant will be involved in opening the museum, operating the SGHT shop and undertaking fundraising and other projects. The Operations Assistant will report to the SGHT Director SG.
Payment is £1200 per month worked, and all food and accommodation is provided. For tax purposes the Operations Assistant is self-employed, and it is each person’s responsibility to report their activity to the appropriate tax authority. Travel to and from South Georgia is arranged by, and covered by, South Georgia Heritage Trust. Working hours are flexible and are dictated by the cruise ship schedule. This can sometimes mean working long, unsociable hours but, where possible, the team will take two days off per week. Successful candidates will live in shared accommodation in a small cottage next door to the museum and take part in a cooking and cleaning rota with other museum staff.
Candidates must be over the age of 18, have the right to work in the UK and be UK based. They must also pass a British Antarctic Survey Medical Unit medical if offered the role. Due to the remote location, and limited facilities available, employment is conditional on passing this medical assessment.
Duties of this role include:
Front of House:
· Opening and closing the museum for visiting ships.
· Welcoming visitors to the museum and responding to questions about the museum, South Georgia and SGHT.
· Assisting with guided tours of Grytviken Whaling Station.
Retail:
· Serving customers in the shop during ship visits.
· Stock management, including barcoding new stock, re-stocking during and after ship visits, and assisting with stock inventories.
· Assisting with merchandising of shop stock, including refreshing displays throughout the season.
Fundraising:
· Delivering fundraising presentations on board visiting cruise ships.
· Processing donations and associated paperwork.
· Engaging with guests about the work of SGHT and encouraging them to support the charity.
Maintenance:
· Undertaking waste management, including sorting and packing of waste.
· Completing basic maintenance tasks, such as sanding and painting, around the museum.
· Cleaning the museum and toilets between ship visits.
· Taking part in the annual deep clean of the museum and church.
Other:
· Supporting the SGHT Director SG with office administration as required.
· Taking part in a cooking and cleaning rota within shared museum accommodation.
Experience:
· Operating in a busy retail environment, including using EPOS systems and completing inventories. (Essential)
· Using Excel and other software packages to record and manage shop stock. (Desirable)
· Speaking to visitors of all ages and backgrounds, from all around the world. (Essential)
· Cleaning and waste management tasks in a non-domestic setting. (Desirable)
· Basic maintenance tasks such as sanding and painting. (Desirable)
· Public speaking and delivering presentations. (Essential)
· Living and working in a small team. (Essential)
· Cooking for groups of people, taking into consideration dietary requirements. (Desirable)
· Living and working in remote and isolated communities, and an awareness of the challenges of this. (Desirable)
· Walking and hiking in mountain terrain. (Desirable)
Person Specification:
· An excellent team player, always looking for ways to support their immediate team and wider community. (Essential)
· Self-sufficient, with the ability to identify tasks and complete them independently. (Essential)
· Strong sense of personal responsibility, and awareness of their role and impact within a small community. (Essential)
· Enthusiastic and energetic, able to remain positive and proactive even at the end of a long day. (Essential)
· Adaptable and able to adjust quickly to short-notice changes of plan. (Essential)
· Detail orientated and committed to ensuring that tasks are always completed to the highest standard. (Essential)
· Practical and willing to tackle hands-on tasks such as painting, cleaning and maintenance. (Essential)
· Physically fit and able to undertake heavy lifting and other physical work. (Essential)
· Environmentally aware and willing to be an advocate for conservation and wildlife. (Essential)
· Strong numeracy skills and comfortable using them within a retail environment. (Essential)
· Confident speaker of languages additional to English, particularly French, German or Mandarin. (Desirable)
The client requests no contact from agencies or media sales.