Housing And Homelessness Jobs

Are you ready to take the next step in your career supporting vulnerable people in Reading?

Housing First is an innovative approach to supporting the most, excluded and hard to reach clients. It focuses on finding housing first; and then addressing the issues that have contributed to an individual’s homelessness.

The Reading Housing First service aims to support hard to reach clients with complex needs; by sourcing independent tenancies and providing intensive support into long term accommodation. By adopting a flexible, creative and personalised approach, the service aims to support individuals to manage their tenancies in the community and rebuild their lives.

As the Housing First Coordinator you will have the opportunity to lead on the development and day-to-day delivery of the service, taking responsibility for line management, support and supervision of Housing First Workers and overseeing case management so they can provide intensive high quality support to their individual caseload of clients.  

About you

We are looking for a motivated individual who is looking for an exciting step in their career. Working for 1 of the sectors ground-breaking initiatives to support and end to rough sleeping. If this sounds like you we encourage you to apply if you have:

• Experience managing complex and difficult situations in relations to people, some day to day management/supervision of staff or volunteers or willingness to develop these skills.
• Great communication skills, with the ability to network and build effective relationships with a variety people.
• Understanding of the issues involved in providing support to people with complex support needs including mental and physical health needs, substance dependency and who may be on low (or no) income.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 8 April 2024

Interview and assessments on 18 April 2024

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Young Persons Housing Advisor 
Salary Banding: £27,500 per annum (salary banding)
Contract: 1 x Fixed Term Contract  until end of March 2025 (possible extension depending on funding)
Hours: Full Time, 37 Hours Per Week 
Location: Hybrid / Hatfield - Candidates must have a full driving license and use of own vehicle for business purposes

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

We are looking for a dedicated and passionate Young Persons Housing Advisors to join our team based in Hatfield! You will be responsible for providing advice, guidance and support to vulnerable people aged 18-24 years.

How will you make a difference? 

You will support vulnerable young people to find or maintain suitable accommodation. This involves setting up and or / sustaining their tenancies thus helping to prevent repeat homelessness. You will provide housing advice and support, including information on the relevant benefits and will assist them to identify other support needs, such as mental health issues.

The young people we support are amazing, inspiring and courageous. The challenges they face can test even the most resilient and they often lack the support needed to see them through difficult times; leaving them stressed, anxious and overwhelmed. We are looking for those who have the passion, patience and empathy to support our young people to overcome barriers and move forward in their lives, encouraging and enabling them to achieve and succeed.

What can we offer you?

• A supportive, knowledgeble team and organistion 
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
• Holiday Purchase Scheme
• People's Pension Plan contribution
• Group Life Insurance plan
• Opportunities for personal and career development
• Hybrid working - option to work from home up to 2 days per week
• An additional annual leave day on your Birthday
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme

What will you be doing? 

• Manage a caseload of young people aged 18-24yrs.
• Ensure that all young people work towards an agreed support plan which is regularly reviewed and adapted to ensure that they meet their individual needs and goals.
• Build a professional and trusting relationship with the young people to enable to them to engage with the support and improve their situation and prospects.
• Engage effectively in multi-agency working, developing collaborative relationships and partnerships with relevant staff in a range of agencies to broker and co-ordinate support for young people.
• Maintain an up-to-date knowledge of income related subjects such as benefits, money advice & grants.
• Be hyh’s benefits & money advice specialist, sharing knowledge and providing advice to the teams.
• Take the lead in developing and delivering benefits and/or money advice training.
• Work in partnership with the Catalyst Housing Floating Support staff to provide a consistent service countywide.
• Be ambassador for the charity both internally & externally to further hyh aims whilst protecting and enhancing its reputation.
• Immerse hyh’s values into your professional practice at all times.
• Establish and maintain excellent working relationships with external agencies and partners to ensure we are a provider of choice.
• Actively participate and provide valued contributions in supervision, team meetings and other meetings as appropriate.
• Work as part of a team by supporting, communicating, and engaging with your colleagues.
• Identify where crisis management is required and liaise with relevant services to ensure the crisis is responded to and prevented where possible.

What can you bring to the team?

• Candidates Must have a full clean driving license and use of own vehicle for business purposes
• Able to demonstrate an understanding of the problems facing homeless young people.
• Ability to engage and motivate young people, strong interpersonal skills including the ability to be appropriately assertive.
• General administrative skills (filling, record keeping and computer literacy)
• Ability to work effectively with a full and varied workload with conflicting deadlines.
• Excellent understanding of confidentially with strict professional boundaries and personal integrity
• Excellent planning, organisational & time management skills
• An understanding of the voluntary sector and the constraints placed upon voluntary sector organisation (desirable) 
• Have a flexible working approach to the needs of the service users.
• IT literacy including excel, word, teams and outlook
• Highly motivated with the ability to work using your own initiative and as part of a team
• Excellent interpersonal skills with the ability to build positive professional relationships.
• Ability to communicate clearly both verbally and in writing
• Willingness to work flexibly where required.
• A commitment to undertake training where required and an enthusiasm for new challenges and experiences.

If you are passionate, conscientious and take pride in doing a job well and making a difference, then we would love to hear from you!

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so

Equality, Diversity & Inclusion Officer 

Salary: £43,306 

Location: Manchester - Agile

Full Time, Permanent

Closing Date:18th April 2024 

Support our communities. See the difference you can make in our city.

Our client are passionate about providing good quality homes, great services and real opportunities for customers and communities. They are more than just a landlord. They invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

They have an exciting position available for Equality, Diversity & Inclusion Officer to join them!

They’re looking for someone who can implement an Equality, Diversity and Inclusion Action Plan. You’ll ensure there is a consistent, best practise approach to equality, diversity and inclusion and promote and encourage equality, diversity and inclusion in all aspects of service delivery, policies and procedures.

What they’re looking for:

• Demonstrable background in an EDI role

• Excellent organisation and planning skills with a strong level of accuracy and attention to detail.

• Possess a high standard of data and information literacy with the ability to research, analyse and present complex information effectively to a range of audiences.

• Strong communication and influencing skills with the ability to build and maintain effective working relationships with colleagues, partners and stakeholders.

• A competent user of IT who has good working knowledge of Microsoft Office packages.

Why take up the challenge with our client? They really are a great place to work. They’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, they’re rightly proud of their work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, they’d love to hear from you! 

Our client own and manage over 12,000 homes in central, south and east Manchester. They have one purpose: to provide good quality homes, great services, and real opportunities for their customers and communities. Their role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one their key priorities, it’s simply one of the many things they do to help their customers live happy and fulfilled lives. They put people at the heart of everything they do. They’re constantly evolving as a business to ensure they’re supporting their customers and communities. They focus on improving their communities by offering a range of services, including employment opportunities, building new developments, and ensuring their customers have safe homes to live in.  
 

They are transitioning to a culture where agile working will be a feature of many of their roles. They also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and they can let you know if this can be considered for a particular role.

Our client strives for equality, diversity and inclusion in all that they do. They positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

In accordance with the aims of their Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, our client is operating 'the Rooney Rule'. This means that they aim to interview at least one ethnically diverse candidate for all roles. They will also interview at least one female candidate for all their roles within their trades and facilities teams where they experience an under representation. 

Overview

The Choir with No Name runs choirs and builds joyful singing communities with homeless and marginalised people, around the UK. Currently, there are six choirs: in Birmingham, Liverpool, London, Coventry, Brighton (run in partnership with BHT Sussex) and Cardiff (run in partnership with The Wallich). We were founded on the premise that singing makes you feel good; it distracts you from all the nonsense in life and helps you to build confidence, skills and genuine, long-lasting friendships. Our choir members are people who have experienced homelessness, or who are simply going through a tough time in their lives.

“I’m so happy to have found CWNN. It’s made such a difference to me. I’ve broken a 25-year cycle with drugs and honestly, I don’t think I could have done it without the choir. I’m not existing anymore, I’m living, and that’s huge.”

- Richard, choir member

We have recently received funding from the National Lottery to build our participation programme to support choir members and people from the wider community work together to create safe, accessible and inclusive choir communities, as well as contribute to the national direction of the Choir with No Name. We are looking for someone to take on this exciting new role to lead the development of our participation programme at a national level as our Community Participation Manager. This role will work with our six current choirs and build a foundation for all future choirs.

As an organisation, we are committed to moving towards greater co-creation of choirs with people with experience of homelessness. This role is a crucial part of this journey.

This role could be for you if you come from a background of volunteer management, client involvement, participation, or co-production.

We are an equal opportunities employer, and firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we work with, and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, ethnicity, religion or belief. We particularly welcome applications from people with lived experience of homelessness. We follow an anonymous recruitment process.

Reports to: Head of Programmes.
Contract: 3-year fixed term contract with potential to extend.
Hours: Part time, 22.5 hours a week (3 days), flexible and compressed hours possible.
Location: Remote with potential to work from the Sheffield registered office, with colleagues in Sheffield, London, and Colchester. Some UK travel to projects required. Must be UK resident/taxpayer.
Annual leave: 25 days per year pro rata (rising with length of service) + UK bank holidays.
Salary: £35,360 pro rata.
Benefits: 6% employer contribution pension, Employee Assistance Programme, home working allowance, flexible hours.

Deadline for applications: 9am April 19th

Job description

Participation framework

• Carry out a skills audit across all our choirs to understand what skills are needed to run each choir with greater involvement from choir members, facilitated by choir managers. This will include discovering what skills choirs have amongst their existing member and volunteer communities, and what support and training could be shared.
• Research other organisations’ participation frameworks and volunteer programmes to identify ways in which the Choir with No Name can learn from others in the sector.
• Identify a range of tasks, roles, and responsibilities (being clear about the distinction between the these) that members and people in the community can take part in to support the running of the choir, along with the training they would need to do so.
• Identify healthy ways to step down from roles and responsibilities.
• Design and pilot a framework of roles, responsibilities and tasks, and associated training and support, before rolling out nationally across all our choirs.

Existing volunteer programme

• Evaluate our existing volunteering programme, listening to our volunteer team about their experience as a volunteer, identifying areas for development.
• Develop the existing volunteer programme to support and value volunteers and to incorporate our new approach to co-creation and co-production.
• Work with our existing volunteers in a transition from the current programme into the participation framework, whilst continuing communicating the value and importance of volunteers within the Choir with No Name.

Manage volunteer communications

• Develop and manage accessible communications to ensure volunteers are equipped with the tools they need to do their roles (training, policies, support) and feel valued (thanks and recognition for their hard work). This could include:
  • A regular email to volunteers
  •  An online portal for volunteers to access whenever they need
  • Regular meetings for volunteers to keep them up to date with what is going on in the organisation and to share practice

Volunteer recruitment, induction, training and data

• Lead on national volunteer recruitment and support local recruitment carried out by Choir Managers.
• Develop, with choir members and volunteers, a training programme to support roles within choir. This training should come in a range of forms, and where possible, led or informed by choir members.
• Manage volunteer data, including developing our data management system (currently Monday, but we are considering using Plinth), ensuring:
  • Inductions are completed consistently and reviewed for long term volunteers.
  • Training is implemented and kept up to date.
  • Volunteer data is managed in a central database so we can effectively communicate, track and understand our impact.
  • Reporting on volunteer numbers and other information is provided to the Senior Management Team and board.

Other

• Support the development of the Board Experience Programme and the Member Advisory Panel, led by the CEO and Head of Programmes.
• Work towards the Investing in Volunteers or Kings Award for Voluntary Service.
• Carry out any other duties as may be reasonably required by the Choir with No Name within the scope of the role.

Experience/skills

Essential:

• Demonstrable skills and experience in project management
• Good listening, information gathering and research skills
• Skills and experience in at least one of the following:
  • volunteer management
  • client involvement
  • co-production
  • participation
  • community development
• Ability to synthesise and represent multiple viewpoints
• Experience and comfort in working with data and databases
• Understanding of the needs of people with experience of homelessness and/or demonstrable knowledge and understanding of people who have lived through trauma.
• Good written and verbal communication skills
• Experience in facilitating and leading group sessions and workshops with different stake holders
• Ability to lead online sessions and use zoom and teams effectively

Desirable

• Experience of leading change within an organisation or culture

Personal requirements

Essential

• Ability to work evenings and weekends occasionally
• Willingness to travel
• A desire to be part of a committed and hardworking team working in alignment with the values of the Choir with No Name.
• A self-starter who can work with a high degree of autonomy.
• Good at managing multiple priorities and remaining calm under pressure.
• Consistently work with integrity and confidentiality.

Desirable

• A love for music and singing

For full job description and details of how to apply, visit our website below 

Do you have great listening and communication skills and an interest in supporting vulnerable people in Camden? 

This is part time role working on a Monday and Tuesday across multiple sites. 

We are looking for people to join our teams Camden Shared Houses team. The service is a large multi-site service that currently has a staff team of 7 supporting 49 clients living in 6 different semi – independent sites; covering specialism's such as Homelessness, Substance Use and Mental Health, Physical Health. It forms part of Camden’s Adult Pathway where clients are supported in preparation for options through and out of the pathway.

We are committed to working with a Recovery Based Approach and supporting people to meet their individual needs. Why not join the team to support our clients on their recovery journey by:

• Working with clients to identify their personal aims and ambitions and work towards achieving them.

• Providing practical and personal support in an approachable, caring and person centred way.

• Work as part of a dedicated team to provide safe, high quality, positive and inclusive service to clients.

• Working as part of the dedicated team on a weekly shift rota including early and late shifts, weekends and bank holidays. In some of these roles condensed hours can be offered.

About you 

Above all we are looking for enthusiastic people who have a genuine desire to support people to transform their lives.

• If you have good interpersonal and listening skills; patience and resilience we will provide you with the knowledge and training you need to work with clients in a holistic and person-centred way. 

• If you have a good understanding of the complex issues faced by homeless people; personal experience of homelessness yourself and some experience of supporting vulnerable people through a process of change we encourage you to apply.

How to apply 

Click the ‘Apply Now’ Button to start your online application form.

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website. 

Closing date: 10am on Friday 19 April 2024

Interview and assessments on: w/c 29 April 2024

HOUSING SUPPORT WORKER - Community Accommodation Service - Tier 2

Salary - £24,962 per annum (Base Salary £23,962 + £1000 Unsociable Hours allowance)

Job Type - Permanent/Full-Time

Hours - 40 hours (including 5 hours paid lunch breaks)

Location - Birmingham (  you will be required to also cover Coventry when required)

We believe that a career is not just about earning a living; it's about having your say and making things happen that can mean positive changes to the lives of vulnerable people.

We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.

Nacro have launched the Community Support Service - Tier 2 (CAS-2) which is a national service commissioned by Ministry of Justice to provide accommodation and support as an alternative to custody. 

            The Team provides flexible and holistic support to residents with a wide range of support needs. We aim to support them to find and keep a stable home at the end of their CAS-2 placement. You will manage a caseload of clients in properties in your allocated patch in and around Birmingham ((you will be required to also cover Coventry when required)

This role provides an excellent springboard into other criminal justice professions and housing roles. To learn more about Nacro please click 

    Duties and responsibilities include but are not limited to: 

• Plan and deliver effective support and safety plans with the service user referring to specialist agencies as required.
• Ensure that properties are always adequately equipped, maintained, furnished, and cleaned.
• Support residents to understand responsibilities that will help them keep their CAS-2 and future accommodation.
• Empower and motivate service users to identify and achieve desired outcomes.
• Develop a move-on plan with service users at the earliest opportunity, identifying realistic options for their future home.

  What we want from you:

• Understanding and Commitment to the Nacro's Values.
• Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness.
• Ability to develop person centred support and move on planning.
• Understanding of safeguarding.
• Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
• Flexibility to travel within your allocated patch for training and team meetings and be flexible to cover other local patches as required.

      What you can expect from us:

• A dynamic and supportive team who delivers results for the people we support every day.
• The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.
• A commitment to helping you learn and develop your career.
• Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements .   

This role requires regular travel, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained).

The provision of the contract is between 08:00 and 22:00. As such, there will be morning and evening shifts available with a rolling rota for Saturday on call shifts. However, there is flexibility around this which can be discussed at interview.

An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.

For further information about the role, pleased click 

SERVICE LEAD - Community Accommodation Service - Tier 2

Salary - £35,235 per annum 

Job Type - Permanent/Full-Time

Hours - 40 hours (including 5 hours paid lunch breaks)

Location - Homebased with travel to Essex & Norfolk

We believe that a career is not just about earning a living; it's about leadership, having your say and making things happen that can mean positive changes to the lives of vulnerable people.

Nacro currently has an exciting Service Lead opportunity in West Yorkshire within a fast paced Ministry of Justice commissioned contract - Community Accommodation Services (CAS2) which provides support and accommodation in the community to people in contact with the criminal justice system. Nacro is a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime - and you could now help us make an even bigger impact going forward!

Who are we looking for?

This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers and those going through the criminal justice system) that meet their needs, contractual requirements and organisational financial targets.

You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).

We are looking for a Manager who is able to prioritise tasks effectively; ensuring their team are supported, Service Users needs are prioritised and contractual KPI's are met.

You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies, promoting CAS2 at external forums and being part of multi-agency meetings.

You will have previous line management experience and the ability successfully lead and line manage a team. You will have excellent people skills, which will be inclusive of problem solving, and both written and verbal communication skills.

The role sits within the Essex Region, therefore travel within Essex and Norfolk will be required alongside occasional travel to other Nacro Regional Offices.  

Essential Criteria:

1.)Full UK Driving Licence required

2.)Valid Business insurance required - required to claim expenses from Nacro

3.)Enhanced DBS required

4.)Post holder will be subject to a HMPPS check. Any applicants who have been dismissed by HMPPS will NOT be eligible to work on the CAS2 contract

5.)Required to work 9 - 5pm - with occasional cover for evening Bail Inductions if there are short shortages.

6.)Required to be part of a National On Call Rota

What are the main duties of the role and the Location of Work:

The role offers flexible working in the community (visiting staff and properties) and from home to complete admin tasks. The role includes lone working, you will regularly meet with your team regularly to discuss complex cases. You will be required to travel for training and team meetings.

Main Duties

·Effectively lead and deliver services which comply with the regulatory framework

·Meeting service quality standards and ensuring your team are adhering to all operational and policy standards.  Be the accountable lead for the service.

·Ensuring all service user support and safety plans are in place, are in date and reflect individual needs

·Ensuring your staff team understand and meet the agreed financial standards on voids, arrears and re-lets.

·Acting as a lead operational partner liaising with other agencies, partners and commissioners as required.  Agreeing service level agreements with external agencies that can provide specialist support to your service and build and maintain effective working relationships both externally and internally.

·&nbs

One of the UK’s largest housing associations are recruiting a new Capital Accounting Manager.

What we’re looking for:

• Do you possess a CCAB accountancy or other qualification with post qualification experience in the housing, real estate or property sector?
• Are you an effective Manager practiced in gaining the best out of a team with contrasting levels of experience?
• Are you experienced in fixed assets accounting, specifically accounting for housing properties and investment properties?
• Are you confident in working with large complex data, with an ability to streamline and promote data quality, working with managers across the organisation and internal teams to improve the quality and integrity of data?
• Do you have current line management experience?
• Are you a strong user of Excel and systems?
• Are you an excellent communicator? Specifically, in influencing and the ability to develop business networks and work collaboratively with various stakeholders?
• Can you plan and organise priorities effectively according to business need?
• Do you have a demonstrable commitment to ED&I – comfortable and happy to foster this in the team?

If so, this role is perfect for you!

A bit about the role:

As a Group Capital Accounting Manager, you will provide accounting support on all areas related to fixed assets and grants, manage the reporting of fixed assets both from a Group and a subsidiary perspective and be key in delivering a successful audit process liaising with external auditors. You will manage the team responsible for ensuring the accuracy and quality of Fixed asset accounting records. Some of the key results for the role include:

• To maintain the Fixed Asset Register, Grant Register, Investment Property Register and Other Fixed asset register updates
• Work with internal stakeholders where required to ensure all registers are updated on a timely basis with accurate information and reconciling each register to the General Ledger at each reporting period.
• Provide effective and appropriate challenge of the business area to minimise financial risk and implement controls.
• Line manage the team to ensure a consistent and reliable service to stakeholders.
• Facilitate the completion of audit queries for the relevant directorates.
• Lead on the year-end valuation of investment properties from a finance perspective.

This role will require a minimum of 1 day a week working in the central London office.

A bit about us:

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits:

• Flexible and hybrid working (depending on the role)
• Up to 30 days’ annual holiday plus bank holidays
• Competitive salaries that are benchmarked regularly against current market rates
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution

For a confidential conversation about the role please contact Phil Southern at Ivy Rock Partners.

We're looking for a temporary Revenue & Income Officer to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!

About the role
Based within the Resident Services team, the Revenue Officer will play a critical role to help deliver an effective and high performing rent collection and recovery service in accordance with legislation, the organisation’s policies, set performance targets and customer satisfaction requirements.

In collaboration with the RSM and RI Team Leader and Finance Team to ensure that Your Place are compliant with all regulations and using robust policy and procedures. Support with the set up of the new Pyramid system and ensuring the right systems are in place to effectively manage the Revenue and Income stream and arrears of the organisation.

Maximising the organisation’s Revenue and Income by liaising with both internal and external partners including the Resident Services, Keyworkers, HB, DWP and directly with residents., and effectively managing the arrears.

This role will also manage the impact of welfare reform provisions, ensuring an effective advice and support service to residents to manage risk on revenue and income levels.

Contract: Temporary Contract (until September 2024)
Hours: Monday - Friday 37.5 hours 
Location: Canning Town, London

Other responsibilities include

• Investigating and support clients with Housing Benefit Appeals
• To support our project to transfer all accounts from Inform to Pyramid
• Investigate and support to manage Overpayment Claims from Housing Benefit
• Ensure rent accounts are up to date and correct. Checking HB entitlements against PC rates and requesting adjustments accordingly.
• Chasing ex resident arrears
• To manage resident rent and accommodation charge accounts and other former resident debts, on a regular basis identifying trends and patterns on individual accounts and then liaise with Support Workers or residents to rectify income issues and address arrears in line with policies and procedures
• To contribute towards the continuous improvement of performance in line with the organisation’s service plan targets
• To work collaboratively and closely with the Finance officer and Revenue and Income Team Leader to ensure all rent accounts tally.

About you

• Demonstrable experience of working in a supported housing environment in a similar or related role for at least 5 years
• GSCE (or equivalent) in English and Maths
• Experience of working with software applications including Microsoft office and bespoke IT Systems.
• Strong organisational skills, with the ability to meet deadlines and priorities workloads.
• Able to take ownership and deliver excellent customer service in a professional and confident manner
• Demonstrate a positive, flexible approach to team working.
• Ability to communicate with residents and colleagues effectively.
• Ability to provide customer focused and responsive services.
• Willingness to work flexible hours to meet the needs of the service
• Patient and pro-active
• Commitment to the Your Place values including diversity and inclusion
• Housing or a related qualification - desirable but not essential

About applying

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.

At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

This post is subject to an Enhanced DBS check and a right to work in the UK.

Property & Asset Development Surveyor

The Vacancy
We are offering this unique opportunity to support the Methodist Church in delivering its strategic plan to make the best use of its property portfolio in local communities across the country.
Working alongside the Director and colleagues within the Property Support team, you will be a crucial team member providing professional guidance and support to Trustees nationally. Focussing on the unique skills you bring to the team, you will help guide them on matters including the planning, development and commercial potential for their property assets to enable them to make informed choices and contribute to the promotion and delivery of the Methodist Church’s property strategy.
Through your specific knowledge and experience, you will also have input into the provision of guidance, advice, communications, training and good practice for District Property Officers and the wider Methodist Church on property matters.
This is a hybrid/remote working role, with the post holder required to travel to our offices in London, Manchester and any other locations around the country as necessary.

About You
We are looking for someone who wants to make a positive contribution to the work of the Property Support team and be equally comfortable collaborating in a team environment or under your own initiative. You will be an experienced professional development surveyor or equivalent, with a record of developing and implementing innovative and practical strategies for the management, use, reuse and development of property.

You will be called upon to work with a range of internal and external stakeholders including committees and therefore a mix of excellent communication, interpersonal and influencing skills are essential.

We are a collaborative team and therefore welcome applications from those who wish to contribute to the work of the team in a positive and proactive way.

Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.
We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

Closing Date: 19 April 2024

Interview Date: 29 & 30 April 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible via our website.

As the Chief Operating Officer at Quo Vadis Trust, you will play a pivotal role in leading the organisation through a transformative phase of growth and change.

Reporting directly to the CEO and spearheading the Senior Leadership Team, you will be responsible for enhancing QVT's operating model across key functions, including Finance, People and Culture, Operations, Supported Accommodation and Care services.

Monday to Friday, 9-5 with some out of hours work

Flexible location – we have two roles, one covering Feltham/Staines/Ashford and the other covering East Acton and Shepherd’s Bush

Closing date: 19th April 2024

What we’re looking for:

• You’re passionate about customer service with excellent communication skills both written and verbal, being resilient with a positive and can-do-attitude.
• You’re exceptionally organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively and delivering a first-time fix to produce high quality work.
• Experience within a customer facing role, preferably within housing management and ideally within the social housing sector.
• A good understanding of tenancy and leasehold management and enforcement is desirable, as well as knowledge of current housing legislation and practice and government policy. 

A bit about the role:

As a Neighbourhood Manager you’ll be the ‘face of Peabody’ and responsible for the specialist, personalised service our customers receive. You will ensure a holistic approach and the delivery of accessible, high quality and value for money services, and will work collaboratively with other teams to ensure safe, thriving neighbourhoods that customers love. You will play a pivotal role in ensuring community safety and supporting the wellbeing of residents, with a particular focus on helping vulnerable residents and families and engaging and working with them in the management of their homes and neighbourhoods. 

You will underpin and improve overall performance within your area, encompassing all aspects of housing management. You’ll also be carrying out estate, scheme and property inspections and will be identifying issues and capturing feedback to continuously improve our services and customer satisfaction, ensuring lessons learnt help us to improve the service we provide. 

There are 2 vacancies available:

• One vacancy will cover Feltham/Staines/Ashford.
• Second vacancy to cover East Acton and Shepherds Bush.

This role will require a Basic DBS check.

As part of this exciting role, you will have the opportunity to broaden your skills and enhance your professional development by undertaking a level 3 qualification in housing management, supported by us, if you do not already hold a level 3 qualification or above in Housing. We believe in investing in our employees growth and success, and we are committed to providing the necessary resources and support to help you excel in your role.

By pursuing a level 3 qualification, you will gain a deeper understanding of housing management principles, best practices, and regulatory frameworks, empowering you to make a significant positive impact in the field. This opportunity allows you to combine practical experience with comprehensive academic knowledge, ensuring you are equipped with the skills and expertise to thrive in your role.

A bit about us

It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. 

Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. 

Here just a few of the benefits for working at Peabody: 

• Flexible and hybrid working (depending on the role) 
• Up to 30 days’ annual holiday plus bank holidays
• Competitive salaries that are benchmarked regularly against current market rates  
• Two additional paid volunteering days each year  
• Flexible benefits scheme, including family friendly benefits and access to a discount portal 
• 4 x salary life assurance 
• Up to 10% pension contribution 

Post Title Progression Worker 

Responsible to Director of Services (subject to review) 

Purpose of Post To support users of services through an education, training, and employability programme integrated with SCT’s wider services and enterprise offer, as well as partner opportunities in the wider community. To oversee and coordinate access to SCT’s Training and Development tutor-led activities including art, creative writing, digital skills, gardening, literacy, woodwork, and peer-led ‘Choices’ groups, and to monitor people’s progress over time.

Salary Up to £27,488 (£34,360 FTE) 

Hours 28 hours per week Monday to Friday (specific days negotiable) 

Location SCT Recovery Hub (Shoreditch) and other SCT locations 

Spitalfields Crypt Trust (SCT) is an East London charity embedded in the local community, providing practical support and training to people affected by homelessness and addictions so they can rebuild their lives. We have a Recovery Hub in Shoreditch, where we run an abstinence-based residential recovery service (‘Acorn House’), and a Training and Development service, including tutor-led art, creative writing, digital skills, gardening, literacy, and woodwork. In addition, we run Housing First and Supported Housing services, both in East London. We also have eight charity shops and two social enterprises, which give us a presence in the wider East London community while generating valuable funds. 

Our ‘SCT in the Community’ strategy seeks to make SCT’s core offer combining enterprise, housing support, therapeutic support, training and development more available to all the neighbourhoods where we have a presence.  SCT’s shops are great opportunities for local people to connect with SCT in many different ways, to build relationships, participate, and celebrate their gifts.  This is an approach we are  keen to develop alongside our accompanying strategy to develop our ‘SCT Women’s Service’ to provide residential treatment for women. 

You will be joining a team that is committed to working collaboratively, sharing knowledge, ideas, and skills to create a supportive culture. This is something we are proud of and believe is at the heart of our success. 

We seek to recruit people with a good combination of talent, skills and potential, promoting equality for all, and we welcome applications from a wide range of candidates regardless of age, race, gender identity, sex, sexual orientation, religion, or disability. We select candidates for interview based on their skills, qualifications, experience and commitment to the values and purposes of SCT. 

Role and Responsibilities: 

We are dedicated to supporting those who access our Training and Development service to explore further Education, Training, and Employment (ETE) opportunities as part of SCT’s Progressions Programme, both within and outside of SCT. This includes those in early recovery who are resident in our abstinent-based recovery service (‘Acorn House’), as well as those in our move-on house and the wider community who may be more established in their recovery. SCT’s Progression Worker supports those accessing our services to explore ETE opportunities, offering tailored, individually specific support to help them reach their full potential. SCT’s Progression Programme is centred on empowering people in recovery to cultivate confidence and realise their potential. 

SCT Progressions Programme 

1. Identifying SCT residents and students ready to pursue ETE opportunities: 

• Collaborate with SCT tutors and managers, particularly the Therapeutic Programme Manager and Supported Housing Manager, to identify those who may benefit from the support on offer. 

• Cultivate strong relationships with SCT’s social enterprises and shops to establish clear pathways for volunteering and trainee opportunities for those who access our services. 

• Conduct assessments, develop and implement individualised Progression Plans, and evaluate progress according to each person’s needs, strengths and aspirations, involving key internal and external partners as appropriate. 

1. Providing information, advice, and guidance regarding ETE opportunities: 

• Offer information, initial advice, and guidance on employment, voluntary work, and further education opportunities. 

• Promote SCT's work to external partners to maximise ETE opportunities for those who access our services. 

• Make referrals for placements, volunteering experiences, apprenticeship schemes, colleges, and other external programmes. 

• Support individual users of services with referrals and applications for ETE opportunities.

• Maintain partnerships with relevant ETE providers to offer diverse opportunities to users of services. 

• Work with corporate partners offering employability opportunities to users of services. 

• Design, develop, and deliver employability workshops as required. 

1. Oversight of users of SCT services volunteering in SCT’s social enterprises and shops: 

• Match potential volunteers to SCT volunteering opportunities. 

• Support potential volunteers with applications for volunteering opportunities. 

• Liaise with colleagues who will be managing volunteering experiences. 

• Conduct risk assessments. 

• Support volunteers on an ongoing basis. 

• Hold regular review meetings with volunteers, and SCT colleagues.

1. Monitoring, evaluation, and reporting: 

• Maintain accurate records of activities, outcomes, and feedback, including monitoring of In-Form, SCT’s bespoke CRM data management system.

• Input relevant data to In-Form to track participants’ progress. 

• Identify success stories of participants overcoming significant barriers to learning and work. 

• Collaborate with colleagues to celebrate success stories through various channels. 

• Participate in quality improvement activities, staff development opportunities, and self-evaluation. 

• Assist Fundraising, Communications, and Marketing colleagues in preparing funding applications and reports. 

1. Providing Ongoing Support to Progression Alumni: 

• Conduct regular check-in calls/meetings with users of services. 

• Direct users of services to relevant support services, where necessary, for maintaining their recovery. 

• Organise an annual Progression Alumni event to celebrate service users' achievements and maintain contact. 

SCT Training & Development 

1. Co-ordinating the enrolment process for Training and Development activities for SCT residents and non-residents 

1. Ensuring plans are developed for those participating in Training and Development activities to progress according to their needs, strengths, aspirations, and available opportunities, including consideration for SCT’s Progressions Programme. 

PERSON SPECIFICATION 

Essential Skills: 

• Demonstrated experience engaging vulnerable, long-term unemployed adults in relevant educational, employment, and training programmes. 

• Understanding of addiction and recovery. 

• Excellent communication skills with the ability to engage with a range of people including users of services, corporate volunteers, funders and trustees. 

• Working knowledge of welfare benefits and experience supporting of supporting people to maximise their income.

• Strong networking skills and the ability to establish new working relationships with ETE providers. 

• Ability to work independently and demonstrate good organisational skills. 

• Good basic IT skills, including proficiency in MS Word and basic data entry. 

• Team-oriented attitude in collaborating with different services and disciplines. 

Ethos: 

• Commitment to ensuring compliance with SCT’s Equal Opportunities Policy. 

• Adherence to all statutory and legal obligations, including data protection laws. 

• Environment: 

• Ensuring a safe and secure environment for users of services, free from alcohol, drugs, abusive behaviour, and exploitation. 

Finance and Budgeting: 

• Operating within agreed budgets and complying with SCT’s financial control procedures. 

Management: 

• Compliance with Line Manager’s reporting requirements. 

• Willingness to undertake other delegated tasks as necessary for the overall work of SCT.