Admin Jobs in Greater London
Department: Research and Publications
Location: Remote working
Hours of Work: 37.5 hours per week
Contract: Permanent, full time
Salary: £27,000 – £30,000 per annum
Closing date: Friday 26th April at 10.00am
Interview date: Thursday 9th May 2024
Annual Leave: 33 days (plus eight bank holidays)
Benefits:
- Enhanced maternity, paternity, adoption, and shared parental pay
- Family friendly policies
- 8% employer pension contribution (Aviva) or opportunity to continue NHS Pension
- Free health cashback plan (Medicash) employee cover plus up to four dependent children)
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- Free confidential employee assistance programme (Health Assured)
- Access to wellbeing app (healthy living tips and Bright TV )
- Flexible working options; including hybrid working, flexible working patterns such as part-time, compressed hours and more*
- Learning and development committed (bespoke training, LinkedIn Learning etc.)
- Employee health and wellbeing committed (menopause friendly, disability confident employer etc.)
Background:
Every three minutes someone in the UK develops dementia; a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
Purpose of the job/About the role
Research is a key element in Dementia UK’s strategic aims and runs throughout all our approaches to supporting people with dementia and their families. Our research is focused on care not cure, helping to improve lives and support our Admiral Nurses.
As part of the Research and Publications Team, we are currently seeking a Research Team Administrator to support in the delivery of the Dementia UK Research Strategy.
The team administrator will play a crucial role in providing administrative support to the Research and Publications (R&P) team, aiding in their operational efficiency, research, and development activities. Your responsibilities will include maintaining the research and publications databases, as well as updating and managing the R&P webpages. Furthermore, you will be responsible for managing the team inbox, handling inquiries, and assisting in the management of the team budget. Additionally, you will provide support to team members with their travel arrangements and serve as a liaison between internal and external stakeholders as needed.
The ideal candidate will have previously worked in an administrative role with experience of preparing and drafting meeting papers, taking minutes, and coordinating meetings. Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint is essential, along with a track record of arranging meetings, teleconferences, and events. With excellent interpersonal and relationship building skills you will be confident communicating effectively with internal and external stakeholders as well as meeting deadlines and managing workloads through effective prioritising, time-management, and organisational skills.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.
Our Culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate differences and individuality and encourage everyone to join us and be their whole selves always.
*Please note that any decision on flexible working is based on business needs
The client requests no contact from agencies or media sales.
The purpose of this role is to provide efficient and comprehensive administrative support to the joint directors of development and engagement (D&E), and director of policy and strategy (P&S). This would be an ideal role for a well-organised and enthusiastic candidate who is looking for the next step in their business administration career. The post-holder will also work closely with colleagues in the chair’s, chief executive’s, deputy chief executive’s and other directors’ offices, and will be a key member of a busy, but collaborative, executive support team (EST).
The director of D&E and the director of policy and strategy work across the organisation and with multiple external stakeholders to forward the work of NHS Providers on behalf of our members. The post-holder must be a team player with an ability to work flexibly across the organisation, prioritising and managing their own workload amid conflicting demands and busy work periods. Excellent judgement and discretion, and an ability to promote a positive image to both internal and external stakeholders, are essential.
The client requests no contact from agencies or media sales.
Are you passionate about events? Are you enthusiastic about making a meaningful impact on global women's health? Do you excel in a dynamic environment where you can contribute to transformative initiatives?
TPP are recruiting an Events and Operations Assistant on behalf of our client, a highly respected professional membership organisation dedicated to advancing women's health through education and research.
This exciting opportunity offers you the chance to travel to Budapest (subject to successful probation and candidate having necessary rights/visas for travel). You would need to be available around 11th to 19th September 2024 to attend the charities World Congress.
Work setting: Hybrid (2 days per week in the office)
Salary: between £25,000 to £29,500 per annum
Hours: Full-time (37.5 hours per week)
Contract: 1 Year FTC
Location: London
Some of the benefits include:
*4% (matched) employer pension, rising to 6% on successful completion of probation.
*Employee Assistance Program.
*Season ticket loan scheme.
The Role:
As an Events and Operations Assistant, you will play a crucial role in delivering a portfolio of events, including a renowned Annual World Congress and regional meetings. Working closely with the Event Operations Team, you'll contribute to the planning, development, and flawless execution of events, ensuring they meet the highest standards and deliver exceptional value.
Main responsibilities:
*Quality Assurance: Ensure the highest level of service for members and stakeholders, promptly resolving issues and delivering outstanding customer support.
*Event Delivery: Collaborate with the Event Operations Team to deliver virtual, hybrid, and onsite events, managing logistics, communications, and participant support.
*General Event Support: Manage event inboxes, update web pages and promotional materials, coordinate travel and accommodation, and provide administrative support for event logistics.
*Programme Support: Assist with speaker management, programme planning, abstract submissions, and educational course operations to ensure smooth delivery and participant satisfaction.
*Operations: Support membership services, data processing, education course operations, and general office administration.
*Compliance and Development: Ensure compliance with data protection guidelines and develop positive relationships with stakeholders.
Essential requirements:
*Experience in events management and operations.
*Excellent organisational, communication, and problem-solving skills.
*Excellent time management and attention to detail.
*Ability to thrive in a fast-paced, collaborative team environment.
*Proficiency in CRM systems, event management software, and Microsoft Office.
*Willingness to travel regionally and internationally as required.
The deadline for CV's is the 2nd May. Interviews will take place on the 14th and 15th May.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
These are newly created administrative roles to increase capacity in Londonwide LMCs, the membership organisation representing approximately 7,000 NHS General Practitioners in nearly 1,200 practice teams in London, providing pan-London leadership and shared committee services for its members. The organisation has an important role to Value, Care for and Protect general practice.
An exciting opportunity has arisen to join our Primary Care team which supports committee effectiveness and ensures representation within Local Medical Committees within London. The post holder will report to the Director of Primary Care, working across local committees within the Primary Care team.
The focus of this role is to provide administrative support to Local Medical Committees, enabling the smooth running of Committee meetings. It would be helpful if candidates have a contextual understanding of the health environment or other public sector environments that we work in, along with excellent administration and note-taking skills. We would like to hear from candidates who have experience of:
- Owning the administrative tasks required to ensure Committee meetings have professional and timely agendas, papers and minutes/action records.
- Attending Committee meetings to support the facilitation of the meetings and ensuring accurate record keeping of meeting content.
- Working flexibly to provide cover across teams and for other Committee Administrators across Londonwide as required.
As an organisation, we work flexibly, and regular home working is supported. The post is contractually based at our offices located in central London near Euston where we host quarterly connect days for all staff. Whilst regular home working is supported, some travel or office attendance may be required to attend preplanned meetings.
We have two full-time (35 hours per week), permanent posts available, but applicants seeking part-time/job-share roles are welcomed. The salary for the role will be £30,000 pa plus membership of the group personal pension scheme with a 16% employer pension contribution (£4,800 making total remuneration £34,800). Benefits include 25 days’ annual leave, flexitime and other flexible working options. The company holds the Investors in People Silver award and is committed to the personal and professional development of all colleagues.
For further information and to apply for this position, please visit our website via the Apply button.
Closing date: 5pm on Tuesday 7 May 2024; however, the post may close earlier if there are a very high number of responses.
Interviews are planned for Friday 10 May and Wednesday 15 May 2024.
Shortlisted candidates only will be contacted.
The Huntington's Disease Association is a UK registered charity that supports people affected by Huntington's disease across England and Wales. We provide information, advice and support to families, friends, and healthcare professionals.
We are looking for an experienced Volunteer Manager to support and inspire those who volunteer for the charity. You will lead them in line with the vision, mission and values of the charity and work to fulfil the goals of our strategic plan. You will strengthen our current volunteering strands with effective governance and great communication and will develop new volunteering opportunities within the charity.
You will manage our volunteer-led Branches and Support groups who offer peer support, fundraising opportunities and activities locally. You will also manage HD Voice, our panel of volunteers, who contribute to the internal development of the charity and ensure that the voice of the Huntington’s community is at the heart of research into the condition.
You will co-ordinate all aspects of the volunteer journey from recruitment, selection, induction, training and ongoing support and develop effective policies, procedures and guidance for volunteers as well as developing an effective monitoring and evaluation process.
We are looking for someone with strong volunteer management skills who has experience of training volunteers and of writing policies, procedures and guidance in line with data protection guidance. Also someone with great communication and relationship management skills who has experience of managing volunteers at all stages of their volunteer journey.
There will be regular evening and weekend work as many of our volunteers work themselves so need the support out of office hours. There will be a need for travel across England and Wales.
This is a fantastic opportunity for the right candidate to bring their knowledge, skills and experience to our organisation.
We offer great benefits including 25 days annual leave plus public holidays (pro rata for part time staff), a pension scheme with 3% employer contribution, a tax-free working from home allowance, a Medicash scheme, a flexible working approach, a supportive and positive working environment and fantastic learning and development opportunities.
We are committed to equal opportunities in our recruitment process and in order to find out how well we are doing, we collect monitoring data. This will not form part of the selection process in any way and will be used for monitoring purposes only. The completion of this form is voluntary.
The Huntington's Disease Association is looking for someone with the ability to work in a way that promotes the safety and wellbeing of adults at risk, children and young people. We follow safer recruitment practices to ensure we are safeguarding the people we work with. We require the successful candidate to provide two employment references and undergo a Disclosure and Barring Service (DBS) check for enhance disclosure before joining the charity.
Full details of how we securely handle the data you provide to us as part of the recruitment process can be found in our privacy notice for job applicants on our website.
Click on 'apply' to begin your application. To ensure your consideration, please upload both a CV and cover letter. Your cover letter should include why you are applying for the role and how you meet the requirements of the person specification. The job description and person specification can be found within the job vacancy pack.
Applications submitted without a CV and cover letter will not be considered.
Closing date for applications is Friday 3 May 2024, 5 pm
Interviews will be held Friday 17 May 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
A fantastic opportunity for a Centre Fundraising Organiser to join the team at our West London centre.
As an integral member of the fundraising team, you will be based at Maggie’s West London and you will assist in the delivery of a wide range of operational and administrative support, as well as social media activities.
Your responsibilities:
- First point of contact for enquiries from community audiences and suppliers.
- Respond to enquiries from the public, volunteers, fundraisers, etc. (by phone, mail and in person), including responding to requests for information, materials and more.
- Refer enquiries to the Centre Fundraiser where appropriate.
- Provide and facilitate supporters with a choice of how they fundraise, and work with Maggie’s in line with the national strategy and plan.
- Provide excellent supporter care, which enthuses supporters and encourages commitment and loyalty to Maggie’s.
This is a demanding role in a fast-paced environment where priorities change frequently. There will be a requirement to work irregular hours and travel locally.
Benefits we offer
In addition to a highly rewarding career, we offer a range of staff benefits, including:
- a unique, experiential induction week based in one of our centres
- a competitive holiday entitlement
- workplace pension with the option to apply to continue NHS pension
- the option to apply for a Bike Loan, Travel Card Loan, Ride to Work scheme and much more.
Please note that this vacancy may close early for the right candidate.
The client requests no contact from agencies or media sales.
About us
The King's Fund is an independent charity working to improve health and care in England. We help to shape policy and practice through research and analysis; develop individuals, teams and organisations; promote understanding of the health and social care system; and bring people together to learn, share knowledge and debate. Our vision is that the best possible health and care is available to all. We have a high profile and strong reputation for influencing health and care policy, providing leadership development and producing excellent communications.
The role
We are looking for someone who wants to start their career in marketing and is interested in learning more about CRMs, email marketing and measuring the effectiveness of marketing campaigns. As part of the King’s Fund’s centralised Marketing function, you’ll be at the heart of giving colleagues and customers a consistent, joined-up experience and play a key role in our marketing strategy. You’ll deal with a spectrum of work, spanning everything from writing and creating compelling copy (for both online and offline marketing activity); diving into our CRM system, ensuring data accuracy and managing lists; to pulling together evaluation reports, analysing campaign performance, identifying trends, and providing actionable insights. With support from your manager and rest of the team, it’s a great role to build your expertise and gain valuable marketing experience.
To join us, you’ll need a keen interest in marketing and a blend of creativity and precision to write clear and compelling copy for marketing materials including email campaigns. You will enjoy communicating with people, both in person and on paper. Attention to detail is important and you will be proficient in Microsoft products including Excel. Beyond this, you must be organised, flexible and as passionate about our work as we are.
The Fund is committed to a hybrid working model that meets the organisation’s needs, while giving staff flexibility to choose between office and home working. Most staff are expected to work a minimum of 40% from our central London office and are free to work more days from the office if they prefer. We are in the process of developing our long-term policy on this, although the expected minimum time in the office will remain 40% (pro rata).
In addition to a competitive salary, The King’s Fund offers generous holiday entitlements, a £3 daily discount in our café and an on-site gym.
How to apply
To apply, please go to our web-site and read our supplementary guidance documents, then download and fill in our application form. Please do not send CVs. If completing the application form presents any challenges, contact us by email so we can discussion options.
Please note that to apply, you must have existing documented proof of your right to live and work in the UK.
Closing date is 7 May at 9.30am.
Interviews will be held on Tuesday, 14 May in our Central London office. Role available to start shortly thereafter.
The King’s Fund is committed to equal opportunities in all its activities and appointments will be determined solely on merit. Applications are welcomed from all sections of the community, including those from minority ethnic groups and those with disabilities.
The client requests no contact from agencies or media sales.
ARMA (UK) is the professional association for research management in the UK. We currently have around 3,5000 individual members from 250 organisations, ranging from universities and research institutes to research funders and the National Health Service.
This role will be responsible for the effective delivery of ARMA’s scheduled and ad hoc training and development events (c25 per year) and our mentoring programme, working closely with our Qualifications and Member Engagement Officers, various working groups and our volunteer trainers to support them to deliver high quality training.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re looking for a proactive Community Engagement Officer with an eye for detail and a can-do attitude who is willing to learn, grow and take ownership of this newly created and unique role.
You’ll be a warm and friendly communicator, both verbally and in writing, and be excited about raising support and awareness for SSR’s work with those affected by scoliosis.
As the Community Engagement Officer, working with the Community Engagement Manager you will manage relationships with regular donors and support individuals to fundraise effectively for SSR as well as thanking fundraisers and donors.
You will work with the Community Engagement Manager to support our wider fundraising efforts by providing administrative support.
A significant part of your role will be to respond to Helpline enquiries, either by phone or email. You will be the first point of contact. Training will be given on this.
You will also handle liaising and looking after our members and processing new membership applications.
You’ll work closely with the Community Engagement Manager on any events. The yearly ‘Scoliosis Awareness Day’ event, along with the Zorab Symposium which takes place every three years and any patient meetings that take place.
You will need to be able to travel to the office at least one day a week. Days worked can be agreed to suit the successful candidate.
You will need database experience. We use E Tapestry, but Raisers Edge or other charity database experience is relevant.
There is scope to take greater responsibility across all areas of the job description depending on your experience and personal development ambitions and there may be scope for increased hours as the role progresses.
This job description is not exhaustive, and the role can evolve around the successful applicant’s skills and ambitions.
You need to be eligible to work in the UK.
Please apply with your CV and Covering Letter, outlining how your skills fit the job description and person specification, to Lesley McGinty, Chief Executive .
Scoliosis Support and Research is the new name for Scoliosis Association UK and British Scoliosis Research Foundation following their merger.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Programme Manager
Location: Fully remote; preferably in Liverpool/North West England. International candidates working as independent consultants will also be considered.
Hours: Part time, flexible working arrangements (32 hours)
Salary: £39,000 - £44,000 per annum (pro rata) as UK employee. For international consultants: please note that consultancy rates will be negotiable, depending on your country of residence
Reports to: Worldwide Radiology Director
About Worldwide Radiology (WWR)
We are medical experts applying our skills and knowledge to make a difference in the world. We bring together the global community of medical imaging professionals to make the case for diagnostic imaging.
Since 2017, Worldwide Radiology has been steadily growing from a small group of founding UK radiologists with experience of working in limited resource settings to an international team of around 50 long-term volunteers from a range of different imaging and clinical backgrounds.
We support the development of appropriate, high quality imaging services in low and middle income countries; from central teaching hospitals to remote district clinics. We work together with our partners to build the necessary skills and capacity to improve patient care and we aim to increase opportunities for imaging research focused on local or national healthcare priorities.
At Worldwide Radiology, we operate as a tight-knit team committed to flexibility, collaboration, and work-life balance. As a small charity, we value adaptability and a collective approach, often requiring individuals to contribute beyond their defined roles. We believe in a culture of mutual support, where everyone pitches in where needed, picking up various tasks as we go.
Overview
The Programme Manager role will be crucial to the success and development of the charity. You will be responsible for the management and delivery of 3+ Worldwide Radiology projects, operating across Malawi, Ghana and The Gambia.
The Programme Manager will be responsible for quickly grasping the needs of three ongoing projects, steering them toward desired impact, ensuring compliance with donor requirements, and managing risks effectively to bring these projects into shape.
The successful candidate will be responsible for working with key stakeholders, including our volunteers, partners and donors to build and nurture strong working relationships.
They will contribute to seeking out further grant opportunities within the sector, working closely with the rest of the programmes team and the fundraising team.
The key responsibilities of this post are as follows:
(a) oversee the smooth running of our projects;
(b) provide strong, holistic solutions, focused on operational leadership; and
(c) support the overall growth and development of the organisation.
Role-Specific Responsibilities
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Provide overall day-to-day management for WWR projects and WWR volunteers, reporting directly to the WWR Director.
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Oversee the development and operational execution of detailed work-plans and budgets for WWR programme
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Track all milestones and reporting schedules, taking timely action to ensure they are met.
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Develop and deliver project MEAL activities in collaboration with our external MEAL consultant.
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Produce (gather, collate and edit) high quality, timely project progress, annual and donor-specific reports.
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Oversee the management of partnership agreements and contracts in accordance with the donor specific requirements.
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Support the identification and securing of new grant opportunities in collaboration with the programmes and fundraising teams.
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Communicate administrative and technical information to WWR project partners in a timely, sensitive and effective manner.
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Assist team members, volunteers, partners and members of the public with queries, demonstrating tact and understanding when dealing with complex and serious issues, deliver a consistently high and appropriate level of service and support to individuals contacting WWR.
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Assist with recruitment, onboarding, induction and management of both UK and international WWR volunteers.
Qualifications and Experience
Essential
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Educated to degree level or equivalent work experience.
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Experience in grant or contract management in a humanitarian or development environment.
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Demonstrable experience of adhering to principles, methods, techniques and tools for the effective management and administration of programmes and project lifecycles.
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Demonstrable experience of applying monitoring systems and managing budgets.
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Experience of communicating with a wide range of stakeholders.
Desirable
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Experience working in the nonprofit sector.
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An understanding of global health.
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Experience of working across international partnerships.
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Experience in developing and maintaining effective relationships with international funders, analyse their funding requirements, and work with consortium partners.
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Experience of managing a range of programmes at a middle/senior management level.
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Experience in developing and maintaining relations with institutional donors, analysing their funding requirements, and working with consortium partners.
Person Specifications
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Committed to the values of Worldwide Radiology.
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Passionate and committed to equality and diversity.
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Self-motivated with a flexible, collaborative & positive work ethic.
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Demonstrable commitments to high professional and quality standards.
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Appreciation for a lean, straightforward, and structured approach to work, avoiding unnecessary complexity.
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Good attention to detail with excellent time management skills.
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Solution focused attitude, proportionate to the challenge and organisational needs and a drive to support others to emulate the same.
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Excellent communication, interpersonal, relationship building, presentation and analytical skills.
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Ability to take the initiative and work independently while keeping relevant team members fully informed.
Other Requirements
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Applicants must be eligible to work in the UK (please note this does not apply to internationally-based independent consultants)
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Able to travel within the UK and internationally
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Flexible approach to working hours to meet the needs of the service
How to Apply
Applicants interested in this role should send the following attachments by email:
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Their CV (max 2 pages)
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Letter of motivation (max 2 pages)
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The names, contact numbers and addresses of 2 referees (please state if you are not happy for them to be contacted at this stage)
Please send your application by 5pm, 26th April. Interviews will be held remotely w/c 6th May via Zoom.
Please note that the position will commence no earlier than Monday, 1st July 2024.
We actively welcome applications from individuals from ethnic minorities, disabled persons, and other marginalised groups. We believe in the strength that diverse perspectives bring and are dedicated to fostering an inclusive environment where everyone feels valued and empowered to succeed.
Applicants interested in this role should send the following attachments by email:
- Their CV (max 2 pages)
- Letter of motivation (max 2 pages)
- The names, contact numbers and addresses of 2 referees (please state if you are not happy for them to be contacted at this stage)
Our mission is to improve diagnostic medical imaging capability in low and middle-income countries to enhance health outcomes
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The main responsibilities of this role include:
· Respond to supporter queries and feedback across telephone, email, letter or via Orbis UK’s paid social advertising channels. Ensure supporters receive a great experience and feel happy to continue supporting Orbis in future.
· Oversee and deliver thank you communications in response to donations.
· Record and respond to positive and negative feedback when received.
· Update processes on an ongoing basis to ensure they are as efficient as possible. Provide feedback internally on the effectiveness of supporter journeys.
- Assist with the administration of the Raiser’s Edge (RE) database and provide assistance to the Database team when needed.
- Assist the Supporter Engagement Manager in the planning, creation and evaluation of fundraising and communications campaigns where required.
The client requests no contact from agencies or media sales.
Department: Supporter Care and Database Services
Location: Hybrid – between home and our office in Aldgate, London
Hours of Work: 37.5 hours per week
Contract: Fixed-term (12-months), full-time
Salary: £28,000 – £31,000 per annum
Closing date: Wednesday 24th April at 10.00am
Annual Leave: 33 days (plus eight bank holidays)
Benefits:
- Enhanced maternity, paternity, adoption, and shared parental pay
- Family friendly policies
- 8% employer pension contribution (Aviva) or opportunity to continue NHS Pension
- Free health cashback plan (Medicash) employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- Free confidential employee assistance programme (Health Assured)
- Access to wellbeing app (healthy living tips and Bright TV )
- Flexible working options; including hybrid working, flexible working patterns such as part-time, compressed hours and more*
- Learning and development committed (bespoke training, LinkedIn Learning etc.)
- Employee health and wellbeing committed (menopause friendly, disability confident employer etc.)
Background
Every three minutes someone in the UK develops dementia; a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role
Dementia UK is currently seeking a Database Officer to lead on the delivery of processes within the Database Services team.
As Database officer, your primary responsibility will be managing a substantial volume of data files, from a variety of sources seamlessly importing this information into our fundraising database. You will handle supporter data ensuring a high level of accuracy, while being directly responsible for running the majority of data imports as well as handling enquires coming into the Database Services shared inbox and running regular data cleansing routines.
In addition, you will be expected to maintain data management standards, assisting with the implementation of processes and policies ensuring best practice is followed. Working with the Supporter Care, Finance, and Fundraising teams to ensure income is accurately coded across all fundraising streams.
The ideal candidate will have a strong understanding of data protection guidelines including the General Data Protection Regulation (GDPR), and will bring previous experience in using databases for data entry, maintenance, and importation. A high level of computer literacy is essential, and comprehensive knowledge of Microsoft Office applications, particularly Excel, is required. Your ability to function effectively within a team, coupled with your initiative in prioritising and organising your workload, will be key to success.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
*Please note that any decision on flexible working is based on business needs
The client requests no contact from agencies or media sales.
This could be a great role for anyone wanting experience of working in the third sector. We can offer flexibility in days and hours so the role could fit around other work, studies or family commitments. We are looking for someone to offer part-time administrative support to the membership team including the following tasks:
Membership
- Sending renewal notices – email and letter
- Processing renewal payments using Xero
- Updating membership records using CiviCRM
- Preparing and submitting the Gift Aid claim monthly
- Answering membership email queries
- Preparing and sending out new member packs
General
- Helping at events
- Processing book orders when needed
- Managing stationery and supplies
- General office support
Skills and experience required
- Data processing experience and aptitude
- Excellent attention to detail
- Excellent organisational skills
- Experienced and confident in Excel or similar
- Good communication skills - both written and oral
Personal characteristics required
- Ability to work independently
- A motivated self-starter
- Comfortable working with a small team in a small office
Desirable but not essential
- Educated to degree level or similar
- Book keeping or accounting experience
- Familiarity with Xero and CRM systems
- Having an understanding of or interest in infertility and/or families created with help of some kind (eg adoption/IVF/donor conception)
What we can offer
You will get training in Xero and CiviCRM software and the renewals and Gift Aid process, as well as support in the role. We can offer a lot of flexibility in days and hours, to fit around other work, studies or family commitments. The office is in a good location in central London, with lots of local amenities and good transport links. This could be a great role for anyone wanting experience of working in the third sector.
We are a small, dedicated team and the office environment is friendly and supportive. The work we do is interesting and hugely valuable and rewarding. This is an exciting time for DC Network as we build on the success of our 30th Anniversary last year. Join us!
TO APPLY
Email a CV and covering letter. In your covering letter please let us know how you fit the skills and experience requirements as well as what has drawn you to the role. We will be asking for two references, one professional and one personal, and you can provide these on your application or later once your application has been processed and responded to.
DEADLINE: Midnight Monday, 6th May 2024
INTERVIEWS: Shortlisted candidates will be interviewed and interview dates are provisionally scheduled for 22nd and 23rd May 2024 with a start as soon as possible.
No agency calls please
The client requests no contact from agencies or media sales.
Department - RFC Recreation Club
Reports to - Duty manager with dotted line reporting to assistant director of innovation
Reports to you - None
Hours of work - Part-time - 30 hours a week per week not including breaks, over four days
Base - Based at Recreation Club on Fleet Road, NW3 2QG by the Royal Free Hospital
Salary - £22,800 per annum, pro-rata- subject to skills and experience
The role
The Receptionist will report to the duty manager(s) with a dotted line reporting to the assistant director of innovation.
The role will require managing the front desk and will include greeting visitors, answering the phones, handling financial transactions, members’ accounts, day-to-day bookings, prospective members’ inquiries and providing general administration support to provide a smooth running of the reception area. This is an exciting opportunity for someone who enjoys interacting with people and has strong organisational skills.
The team
The Recreation Club of the Royal Free Hospital was established over 40 years ago and provides a fitness and leisure club to the public, local community, and hospital staff. The club plays host to a state-of-the-art gym, two fitness studios, a swimming pool and sports hall.
Organisation
The Royal Free Charity stands at the threshold of its most important period of development.
Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 10,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals and more than 30 NHS services.
Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.
RFC Recreation Club: The aim of The Rec Club
- The Rec Club is responsible for providing a safe and welcoming environment for our club users, alongwith facilitating schools, groups, clubs, and Royal Free outpatients/ rehabilitation discharged patients, for their health and fitness sessions in one of the many areas of the club.
- The club has 2 studios, a swimming pool, a sports hall, and a gym, all of which are used daily by our members and the local community with a footfall of around 1000 people per day.
Receptionist Job Purpose and Key Responsibilities
- Greet and welcome visitors in a professional and courteous manner.
- Answer phone calls
- Schedule bookings for prospective and existing clients
- Oversee the club's booking system including updating and maintaining member records, taking payments for membership & usage of the club’s facilities, processing and issuing new membership applications and collecting insurance information.
- Maintain a tidy and presentable reception area.
- Receive and distribute incoming mail and deliveries.
- Provide general administrative support, including photocopying and filing.
- Assist with scheduling appointments and coordinating meetings for the club manager.
- Update and maintain club records and databases.
- Provide information on club fees, packages, and offers.
- Handle inquiries from visitors and provide accurate information.
- Collaborate with other team members to ensure efficient reception operations
Customer Service / Quality
- Provide a warm welcome and work with the team to continually improve the overall member experience.
- Provide an informative general induction for new club members.
- Direct any customer complaints to the appropriate person.
- Direct any questions about services or club equipment to the appropriate person.
People
- Communicate performance standards and expectations, in a way that motivates your fellow club members.
- Work with your line manager to obtain regular feedback from members to ensure suggestions and customer service improvement opportunities are actioned.
Key Relationships
- Working with our members
- Assisting with all our external bookings, which include local schools, private swimming clubs and group classes.
- Supporting the Trust in delivering outpatients and rehabilitation to discharged patients of the Royal Free Hospital
Person Specification
Qualifications, Experience, Skills & Knowledge
Qualifications
- CSE/GCSE in Maths and English or equivalent
- First aid/defibrillator qualified (desirable)
Experience
- A minimum of 1-year’s previous experience in working in the fitness/hospitality/ front of house industry as a receptionist or in a similar role
- Previous experience working with the public.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Previous experience of working in a multicultural environment
- Desirable to have database system user experience and/or sales and marketing experience.
Skills and Knowledge
- To have excellent communication skills both verbal and written
- Excellent interpersonal skills and ability to proactively build relationships and networks.
- Excellent computer skills including updating calendars and inputting data and being familiar with programs such as Microsoft Word and Excel.
- Able to multi-task
- An understanding of membership systems
- Understanding of confidentiality & working with integrity
- Work to tight deadlines and deliver results.
- To be flexible, tactful, diplomatic, and supportive in your approach
Communication
- To have excellent communication skills both verbal and written
- Ability to:-
- empathise and support staff positively
- Ability to build supportive and trusting relationships.
- Strong commitment to the RFC values and providing excellent customer experience.
Managing Own Performance & Development
- To be able to: -
- work under pressure and to deadlines
- prioritise and manage own workload.
- demonstrate continued attention to detail and accuracy.
- problem solves.
- To be willing to continue updating own knowledge and skills.
- To be self-confident and willing to take responsibility.
Other Requirements – We expect you to:
- Take time for personal development, contributing learning and ideas to the wider team.
- To work unsupervised
- To work to tight deadlines and deliver results
- To have a positive professional work attitude
- Be highly motivated and able to take the initiative
- Have a strong affinity with the NHS and philanthropic values
- Have attention to detail
- Support your team and your other colleagues
- Attend meetings and training as required
- Be flexible and respond to the needs of the charity
- Attend supervision on a regular basis with the line manager
- To treat everyone equally, regardless of sex, age, disability, gender reassignment, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic
- Read and adhere to the Charity policies, including the dress code, and all relevant legislation and ensure that any team members who report to you do the same
- Work toward the charity’s vision and mission, and act in line with its values of dedication, innovation, partnership, energy and respect.
- Be aware of and have a good understanding of Health and Safety at Work and the Fire Procedure and understand the correct action to be taken in the event of a fire
- To undertake any additional relevant duties as required
The recruitment process
To apply for this post, send your:
- CV (please include your last employer and dates of employment)
- Coverletter addressing how you meet the criteria set out in the job description and person specification
Please note, that applications submitted without a cover letter will not be considered for this role.
Closing date for application: Wednesday 24th April 2024, 12 noon
Interview date: Wednesday 8th May 2024
Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.
You must be eligible to work in the UK
We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. If you require any reasonable adjustments at any stage during this process, please contact us as soon as possible.
As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.
Benefits:
Core benefits
- 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).
- A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.
- A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.
- Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.
- A flexible working policy to support our employees’ work/life balance.
Support for your financial wellbeing
As a member of the Royal Free family, you’ll be entitled to benefit from:
- Expert financial advice from our financial partner, the London Credit Union
- Savings on purchases with the Blue Light Card
- Our Death in Service benefit
Support for your health and wellbeing
- Gym, pool and classes at our Rec Club in Hampstead
- Secure bicycle parking and shower facilities at our Hampstead site
- Running club
- Monthly guided meditation
- Free massage therapy from our complementary therapy team
- Menopause peer support group
- Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.
Should you require more information regarding this post, please contact our office.
The client requests no contact from agencies or media sales.
Location: Any RCN office with hybrid working outside of London and the South East
At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK – with over half a million members – all we can see are the infinite possibilities for a brighter future. Join us and you will too.
We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.
If you’re looking to find a workplace with strong values of fairness, social justice and the opportunity to make a real difference to thousands of nursing professionals, then the Organiser role may be a good fit for you.
As an Organiser you will work across the UK supporting the development and delivering of key organising activity, drives and campaigns. You’ll be working closely with members and RCN staff developing strong nursing leaders and building effective structures that support members to win on the issues that matter to them and the nursing profession.
It's a job full of possibilities as you could get involved in anything from member engagement using digital technology; developing workplace teams; to co-producing with member and staff stakeholders a deep organising campaign.
The ability to foster strong professional relationships and encourage close collaboration between members is at the heart of this role. The ideal candidate will be able to evidence both knowledge of, and experience in organising tactics and tools. The ability to identify, recruit, train, develop and inspire member leaders and activists is at the heart of this role. Your experience should demonstrate your proven ability to identify issues and leaders, develop member structures that support their capacity to act and facilitate participation with people from an array of diverse backgrounds and cultures.
We’re looking for someone who can work as part of a team while hitting individual targets, who is a go-getter and can follow the direction set by their direct line manager, the Head of Organising and the overall strategic direction of the Organising Programme. It is important you can build professional relationships with members and staff by promoting a working atmosphere where everyone is treated with dignity and respect. Most importantly you will have a commitment to grow a deeper understanding of the theory and practice of Organising which will help to shape the RCN’s Organising Programme.
What we offer you
We expect you to work hard as a professional and alongside members on organising drives under the direction of the Organising Programme strategy. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity and shared parental leave packages.
*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.
What we deliver for our members is wide and varied so when it comes to how we work one size doesn’t fit all. We also know that to empower our people to do their best work, they must be able to balance the demands of work and home. We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Departments and directorates have their own hybrid ways of working which put the needs of the service they deliver first– whether that’s to members or to colleagues - at their heart, in alignment with our hybrid working core principles. At the RCN it’s unlikely you will work from home for all of your working time. Equally no one is expected to work solely in the office unless your role requires it. You can find out more by having a discussion with the recruiting manager.
Our selection process
Please submit a CV and answer the supporting questions demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.
We want your experience applying for a job with us to be the best it can be. Both interviews and assessments will be by video call. If you foresee any problems, please let us know.
As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.
Contact details
For more information or for an informal discussion about the role please click apply.
For more information about the recruitment and selection process please click apply.
Closing date: midnight on 5 May 2024.
If we receive many applications after a week of advertising, this vacancy may close earlier.
Assessments will be held on 22 and 23 May 2024
Interviews will be held on 13 June 2024