Training Jobs

About the role

As Shop Manager, you will be leading a team of staff and volunteers to deliver an outstanding customer experience, creating a vibrant, fun place to shop, work and volunteer. You will have the autonomy to develop your shop and engage with the community and will be expected to attract volunteers and donations locally. You will achieve ambitious sales and training targets, maximising the impact on our mission to end homelessness. 

You will work collaboratively with a peer support group of shop managers and will have opportunities to build your own skills through training and development.

About you

To be successful in this role you need to be an experienced Shop Manager with proven track records of managing a high performing team and achieving sales results. You will have a genuine interest in charity retail and be seeking a challenge that stands out from other retail management roles. You will know how to manage and build Crisis’s reputation within the local community and be committed to Crisis’s values and mission to end homelessness.

You may have experience in; retail management, stock management, people management, customer service, recruitment/interviewing.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave, incrementally increasing to 31 days after 4 years. 
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 21 April 2024 (at 23:59) 

First round interviews will be held on Monday 29 and Tuesday 30 April 2024

Second round interviews will be held on either Monday 6 or Tuesday 7 May 2024

Location:  Across London

Closing date: 6 May 2024

Interview dates: 21-23 May 2024

Whether your empathy towards homeless people has its roots in personal experience or your compassionate nature and determination to help, when you join Thames Reach on our 12-month Traineeship programme, you’ll be making a difference and taking the first steps towards a great career.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels.  We work to prevent vulnerable people from becoming homeless.  We help formerly homeless people get their lives back on track and help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 10,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK.  There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

Every role at Thames Reach is about ensuring that the users of our services find and sustain a decent home, develop supportive relationships and lead fulfilling lives. On our structured Traineeship scheme, you’ll gain first-hand experience and on-the-job training in what we do. You’ll be expected to work full time on a rota basis. Our placements involve a range of working patterns such as shifts, including evenings and weekends, night work in our fast-paced Rapid Response Outreach team and Monday to Friday 9-5 roles.

The key features are:

• A thorough induction, followed by two six-month placements at our projects, one of which will be hostel-based.

• With supervision and training from experienced staff to help our clients to get off and stay off the street with access to appropriate services.

• Learning about and assisting with necessary administration and record-keeping.

The kind of thing we’re looking for:

• Compassion, determination and a desire to play your part in ending street homelessness.

• Good basic admin and IT skills.

• Good team working skills

• The resilience and commitment to work in a challenging, ever-changing environment.

• An understanding of street homelessness and its impact on people’s lives – applicants who have experienced homelessness are particularly encouraged to apply.

What you can expect…

• A generous pension contribution - we contribute 6.5% to your pension when you contribute 1.5%.

• A range of other benefits including generous holiday allowance – 24 days per year, wellbeing support, cycle to work and season ticket loans.

• High quality on-the-job training with the opportunity to develop the skills needed for a career in our front-line services.

• Potential job prospects – although this is not guaranteed, many of our trainees have gained permanent employment at Thames Reach or in related organisations following completion of the programme.

• Application Support Sessions – we encourage applicants to attend one of these before applying. 

Please note that we cannot guarantee location of placements for successful intakes.

Thames Reach welcomes applications from people with transferable skills and fresh perspectives.

We are committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For full information and to apply visit our website via the apply button. 

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

About us

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it. 

This is an exciting time to join Crisis as we push forward to implement our new Supporter CRM, utilising Dynamics 365. You’ll help shape the technical solutions that support our Fundraising and Engagement, helping to meet the growing demands of an ambitious organisation determined to end homelessness.  

Hours: 35 hours per week (compressed hours available in line with Crisis’ Flexible Working Policy)

Location: London office (working from home in line with Crisis’ Hybrid Working Policy, there would be an expectation for you to be in the office one day per week) 

About the role 

As Supporter CRM Product Owner, you will play a key role in ensuring that the needs of teams across Fundraising, Policy & Social Change, and Commerce & Enterprise are addressed as part of the ongoing CRM Development. We have created this role as we’re part way through implementing Dynamics 365 as our new Supporter CRM and are looking for someone to put their stamp on the governance mechanisms that support change, the way in which we training and onboard new users, and how we manage the testing process in advance of rolling out to all relevant teams.

About you 

To be successful in this role you will have experience of CRM Product Ownership with a thorough understanding of the software development lifecycle. Equally adept working with technical and non-technical colleagues, your exceptional communication and organisation skills will be used to bring colleagues together with a focus on delivering value at the early possible stage.  
 
You will have experience in establishing new governance processes and ideally a solid foundation in agile ways of working in a user-centred development framework. As the second Product Owner in the Business Systems team, you’ll be a crucial cog in establishing Product Ownership as a discipline in a Systems context.  

You may have experience in, Product Ownership, Agile Project management, Software development, CRM management 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave

• Enhanced maternity, paternity, shared parental, and adoption pay 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website) 
   

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 21 April 2024 (at 23:59) 

Interviews will be held on W/C 29 April 2024

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

360 Support Coach (Budgeting) 

Bromsgrove, Worcestershire 

£35,690.20 

Full Time, Permanent 

Closing Date: Monday 6th May 2024 @ 9am 

Interview Dates: Monday 13th and Tuesday 14th May 2024 – in person

Our client has an exciting opportunity for a Support Coach to join their team.  They believe that empowering people to create vibrant communities themselves is the best option, sometimes they just need a helping hand and support. They are looking for the person that can provide that.

You will use coaching and support skills to help sustain tenancies and prevent the risk of homelessness. This is a customer centric role in which you will demonstrate a compassionate and open-minded approach to all customers, from all backgrounds.  You will be assisting customers to maintain their home by giving advice and support on setting up their home, welfare benefits, budgeting, health issues and independent living skills.

About you 

With experience of working in a customer-based environment that acknowledges and understands differences, they are looking for someone with experience of using a coaching model to engage, encourage and enable customers to achieve their potential. 

With good communication skills, you will have experience of building relationships with both customer and other professionals.

You will be able to work independently as well as in a team and you will have the ability to meet deadlines and manage multiple priorities. 

Experience of providing support / coaching to enable others to maximise their income and effectively budget would be beneficial for this role. 

Due to the nature of the role, you will hold a current full driving licence and have access to an insured vehicle.

What they can offer in return:

• 32 days annual leave plus bank holidays and holiday buy back scheme

• Pension Scheme - they offer a Defined Contribution pension, administered by the Social Housing Pension Scheme

• Employee Assistance Programme

• Mental Health First Aiders

• Healthcare Cash Back Scheme

• Retail Discounts

• Free Parking and Free Refreshments

• Life insurance is also available to members of the pension scheme

Our client reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

The Margins Project, Union Chapel’s Frontline charity, work with people who are homeless or who are at risk of homelessness and helps address pertinent social justice issues these communities face.

The charity runs three integrated programmes:

• a community drop-in programme providing access to nutritious hot meals, and limited access to showers & laundry services.

• advice and engagement programme providing one-to-one as well as group advice service on benefits and housing, and onward referrals to pertinent services.

• support employment programme offers a paid catering training to 10 people who have had experience of homelessness, substance misuse, mental ill-health, and or imprisonment.

Our range of services are designed to help guests (service users) at varying stages, from having no roof over their head to getting back into employment.

This role offers an opportunity for an experienced adviser to help shape and evolve Margins services. Experiences on the ground at the drop-in programme inform the charity’s strategic direction. The role will involve expanding our partner network to link into pertinent statutory and other charitable organisations that provide services that will help our guests with their housing, substance misuse, recidivism, and mental health challenges.

We work closely with people on an individual case work basis to get guests off the streets, into hostels or temporary accommodation where possible, and work with private and social landlords on a range of issues. We support and represent the people we work with on the phone and in person, including at the council, the doctors, the job centre, and benefits tribunals.

Our drop-ins run on Mondays and Wednesdays 11:00am to 1:00pm where attendance is currently from 65 to 75 guests. The advice and engagement worker works more intensively with smaller numbers of up to 20. The demand for more follow up work and advocacy support has been increasing over the last two years and this in-house advice worker is critical for this demand.

Working collaboratively with the Drop-in Community worker (currently vacant), the head chef, and a small group of dedicated volunteers, you will be responsible for the support of a caseload of guests, some with complex needs, and will undertake key work responsibilities including registering the guests, identifying their housing, benefit and personal needs and conducting all necessary follow ups including occasional advocacy support, where deemed necessary.

Job Title: ADVICE AND ENGAGEMENT WORKER

Responsible to: Head of Margins

Location: Margins Offices at Union Chapel, Islington, London

Salary: £32,500 - £35,000

Terms: Full time 37.5 hours per week with 1 hour unpaid for lunch.

Three-month probation, two months’ notice.

23 days annual leave + bank holidays. Workplace pension scheme (NEST)

Start date: May 2024

Purpose of Job:

• To advise and assist guests (service users) with benefit claims and related issues, e.g., Housing Benefit, DLA, PIP, Income Support, ESA, Universal Credit, and other benefits. In particular, assisting them to claim Housing Benefit and UC to reduce risk of rent arrears.

• To develop significant contact and liaison with comparable housing and benefits advice organisations.

• To encourage guests engage with Margins activities, and where practicable, with the wider Union Chapel activities.

• To develop, facilitate and deliver group advice workshops/training programmes and open discussions forums to engage guests who historically do not engage with Union Chapel.

• To Refer Margins guests to relevant internal and external services.

• In liaison with the head of Margins and the chef to refer potential candidates to Margins’ Supported Employment Programme.

The Advice and Engagement Worker will have an active role in identifying and engaging guests as well as referring potential candidates to the Supported Employment Programme, a programme anticipated to expand beyond its current services in Margins catering.

Responsible For:

• Working with caseload of guests

• With the support of drop-in services community worker (currently vacant) to ensure the smooth running of the drop-in services

• Identifying opportunities to improve services both at a project and organisational level.

• Assist the Head of Margins in ensuring that the Margins Project remains GDPR compliant.

• Represent the organisation effectively internally and externally.

• Working in partnership with statutory and other charities to deliver co-ordinated support to guests.

• Identify relevant training opportunities in capacity building.

• Initial liaison with and acting as the first referral contact for the Supported Employment Programme

Key Duties:

• To encourage and assist guests achieve the maximum income from benefits to which they are entitled to, and to refer to relevant support services such as mental health, social services, community support.

• To advise guests on basic budgeting and where applicable to refer to Tenancy Support Officers or outside agencies for more complex help.

• To liaise closely with local authorities, social, and private landlords to try to achieve the best outcome for our guests.

• To identify if the guest is accessioning the right benefit that will support their long-term wellbeing.

• To support newly arrived refugees with their housing and benefit advice needs.

• To actively assist guests with formal appeals against Local Authority, DWP and HMRC decisions regarding benefit entitlement. Representing at Appeal Tribunals.

• To signpost guests to resources that can assist them in finding work.

• When needed, signposting guests to specialist providers in mental health or drug and alcohol support services.

• To Support guests on paying their rent, including providing advice on benefits and debt management.

• To Address breaches of occupancy agreements and develop strategies that would prevent and avoid eviction.

• To assist guests with backdated claims for Benefit by supporting their applications through to completion.

• To ensure all guests’ files are up-to-date and that data is captured on our management system.

• To provide written reports and statistics as and when requested.

• To attend supervision, training, and meetings as and when required.

• To provide advocacy support to guests as and when required.

PERSON SPECIFICATION

Essential:

• Good knowledge of the benefits system, including Universal Credit.

• Experience of working with homeless and marginalised people and understanding of the issues that face them.

• Experience of working or collaborating with people with mental health issues.

• Experience of working with refugees and their needs.

• Ability to manage challenging behaviours.

• Embrace a strength-based approach.

• A clear understanding of professional boundaries.

• A knowledge of the best practice in Safeguarding Adult procedures.

• Excellent written and oral communication skill.

• Ability to work proactively as part of a team.

• Ability to plan, manage and action follow-ups on time and manage and contain workload.

• Proficient in IT skills and competence in Microsoft Office applications.

• Committed to personal and professional development through ongoing training.

Desirable:

• Minimum of 3 years’ experience of providing advice to vulnerable groups

• Experience of delivering provision for the benefit of vulnerable backgrounds

Equal Opportunities:

• Ensure consistent and effective implementation of Union Chapel Equal Opportunities & Diversity policy and procedures.

• Positively promote an environment which respects and values the diversity of staff, volunteers, and Guests.

This is a guide to the nature of the work required of the Advice and Engagement Worker. It is therefore not comprehensive or restrictive and may be reviewed with the postholder and the line manager from time to time. The post holder may undertake any other reasonable duties within the capabilities and scope of the post as specified by their line manager. In such circumstances appropriate training will be provided.

How to apply

Please apply with your CV and a support statement, both no more than two pages, outlining your skills and experiences to meet the criteria of the role, why you want to work for Union Chapel Project and your availability to start with “Advice and Engagement Worker” in the subject line. Please also complete our Equal Opportunities Form.

Closing date: Tuesday 30 April 2024, 8am

Interviews will take place w/c 13 May 2024

We're seeking a dynamic and experienced individual to oversee our dedicated team of Floating Support Workers.

In this role, you will be responsible for line managing a team of Floating Support Workers and Lead Workers; Coordinating the provision of high-quality Floating Support to a wide range of individuals residing in Westminster or out of the borough in Temporary Accommodation placements

SHP Westminster Floating Support Service is funded by Westminster Borough to provide holistic, dynamic support to residents of Westminster. The aim of the service is to assist vulnerable residents to sustain their accommodation and access appropriate services to enable them to maintain independence and lead fulfilling lives.      

About the role:

As the Floating Support Team Manager, you will join an experienced management team to help ensure the delivery of effective and person-centred support services.

You will support the management team to ensure the service is running effectively and the team feel well supported and empowered to undertake their roles. You will monitor quality and the effectiveness of the support services by conducting regular supervisions and supporting with the data collection for reporting purposes.

You will also develop and maintain effective working relationships with a wide range of stakeholders including Clients, Community Mental Health Teams, Housing, Adult Social Care with the aim of promoting collaboration.

About you:

• An Understanding of how to provide effective staff management and demonstrable ability to manage staff performance and motivate staff members to perform effectively. 
• Understanding and experience of working with the issues faced by people who experience mental ill health, substance use issues, and who have offending histories, in accessing the appropriate support from services. 
• A good and current understanding of safeguarding issues and procedures 
• Experience working as part of a multi-agency partnership to address complex problems and bring about positive change
• Resilience and determination to overcome obstacles and find creative solutions. 
• An approach that is analytical, and person-centred, rooted in a strengths and recovery model.

About us: 

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need! 

At SHP, we welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities.  Due to current under –representation at management level, we particularly encourage applications from individuals within our Black and Asian communities.

Important info:

Closing date: 1st May 2024 at Midnight

Interview date: 8th May 2024 via Microsoft Teams

This post will require an Enhanced DBS check to be processed for the successful applicant. 

We have an exciting opportunity to join our Sport Team. We are seeking a skilled and dedicated individual to join our Opportunities Programme as Sports Manager. In this role, you will play a vital role in overseeing our in-house and community-based Sport Project. Your aim: To help make physical activity accessible to those experiencing homelessness.

About the role:

As the Sports Manager, you will be responsible for The Sport Project. You will be overseeing the day to day running of the project and management of the team including Sports Coordinators, freelancers, volunteers, and peers. You will be leading on expanding the reach of the project, forming partnerships with like-minded organisation and charities and advocating for the importance of physical activity within the homeless sector.

In your role, you will also manage relationships for grant givers and funders, including being responsible for budgets, reporting and reconciliations. Additionally you will support the team in the wider role out of the project across the homelessness community, at time this may involve helping to deliver a proportion of physical activity and helping to engage wider groups of participants and staff.

The approach taken with clients will be psychologically informed, incorporating an understanding of complex trauma and addiction. The outcomes for your role, include developing positive and sustained relationships with external partners and helping to make physical activity accessible.

About you:

• Experience managing staff or volunteers and freelancers.
• Experience and knowledge of managing projects or partnerships.
• Experience working with people from a variety of backgrounds and in different settings.
• Your toolkit includes practical expertise in group dynamics and co-production, or you have the enthusiasm and aptitude to develop these skills.
• Experience of working or supporting vulnerable people, rough sleepers or people with mental health, physical health or substance use support needs.
• A non-judgmental approach to working with multi-disadvantaged/complex needs clients and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering .service objectives across work specialisms.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Wednesday 1st May at Midnight 

Interview Date: Wednesday 8th May 

Salary: £37,181.68

Location: Sheffield Northbank office – please note this role is hybrid and will involve working in the office at least once a week. Applicants must be willing to work from both locations as required.

Contract: 12-month fixed term contract

Hours:  Full time, 37.5 per week

Closing date: Thursday the 18th of April 2024 at 11:30pm

Have you got proven experience of working in a customer service environment along with coaching teams in a tele-fundraising setting? Then join Shelter as a Supporter Services Team Leader and you could be a part of developing our fundraising teams across Shelter.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

The outbound Supporter Services team is based in Sheffield, this role is part of our Income Generation directorate within the Individual Giving team and works in collaboration with our Services teams based in Sheffield. The Supporter Services team manage outbound calling activity which underpins the income raised by the Individual Giving team.

The team provides high quality services for new and existing Shelter supports helping to promote Shelter’s work, raise awareness of house and homelessness and enhance the organisation’s ability to retain and recruit supporters.

About the role

You will report into the Resource & Support Manager and develop the tele-fundraising team through active coaching, guidance and as an escalation point. You will be responsible for developing the direction of and delivering the outbound calling programme which includes anniversary and welcome calling to our supporter and leading in the testing and development of campaigns.

You’ll also be responsible for management of our supporter services outbound calling team and acting as an escalation point for any complaints, as well as being the training and development lead for tele-fundraisers supporting them to deliver high quality calls and build workplace skills for the future.

About you

To be a successful in the role you will need to have in depth experience of working in a customer service setting in a supervisory capacity where you’ve supported colleagues in career development. Along with, proven experience of collaborative working with setting targets and supporting a team to achieve these and introducing new ideas, methods, and ways of working critiquing campaigns and activity to assess and improve.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description, of no more than 350 words per point.

• We prioritise diversity and have an inclusive and open mindset
• We work together to achieve our shared purpose

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Post Title Progression Worker 

Responsible to Director of Services (subject to review) 

Purpose of Post To support users of services through an education, training, and employability programme integrated with SCT’s wider services and enterprise offer, as well as partner opportunities in the wider community. To oversee and coordinate access to SCT’s Training and Development tutor-led activities including art, creative writing, digital skills, gardening, literacy, woodwork, and peer-led ‘Choices’ groups, and to monitor people’s progress over time.

Salary Up to £27,488 (£34,360 FTE) 

Hours 28 hours per week Monday to Friday (specific days negotiable) 

Location SCT Recovery Hub (Shoreditch) and other SCT locations 

Spitalfields Crypt Trust (SCT) is an East London charity embedded in the local community, providing practical support and training to people affected by homelessness and addictions so they can rebuild their lives. We have a Recovery Hub in Shoreditch, where we run an abstinence-based residential recovery service (‘Acorn House’), and a Training and Development service, including tutor-led art, creative writing, digital skills, gardening, literacy, and woodwork. In addition, we run Housing First and Supported Housing services, both in East London. We also have eight charity shops and two social enterprises, which give us a presence in the wider East London community while generating valuable funds. 

Our ‘SCT in the Community’ strategy seeks to make SCT’s core offer combining enterprise, housing support, therapeutic support, training and development more available to all the neighbourhoods where we have a presence.  SCT’s shops are great opportunities for local people to connect with SCT in many different ways, to build relationships, participate, and celebrate their gifts.  This is an approach we are  keen to develop alongside our accompanying strategy to develop our ‘SCT Women’s Service’ to provide residential treatment for women. 

You will be joining a team that is committed to working collaboratively, sharing knowledge, ideas, and skills to create a supportive culture. This is something we are proud of and believe is at the heart of our success. 

We seek to recruit people with a good combination of talent, skills and potential, promoting equality for all, and we welcome applications from a wide range of candidates regardless of age, race, gender identity, sex, sexual orientation, religion, or disability. We select candidates for interview based on their skills, qualifications, experience and commitment to the values and purposes of SCT. 

Role and Responsibilities: 

We are dedicated to supporting those who access our Training and Development service to explore further Education, Training, and Employment (ETE) opportunities as part of SCT’s Progressions Programme, both within and outside of SCT. This includes those in early recovery who are resident in our abstinent-based recovery service (‘Acorn House’), as well as those in our move-on house and the wider community who may be more established in their recovery. SCT’s Progression Worker supports those accessing our services to explore ETE opportunities, offering tailored, individually specific support to help them reach their full potential. SCT’s Progression Programme is centred on empowering people in recovery to cultivate confidence and realise their potential. 

SCT Progressions Programme 

1. Identifying SCT residents and students ready to pursue ETE opportunities: 

• Collaborate with SCT tutors and managers, particularly the Therapeutic Programme Manager and Supported Housing Manager, to identify those who may benefit from the support on offer. 

• Cultivate strong relationships with SCT’s social enterprises and shops to establish clear pathways for volunteering and trainee opportunities for those who access our services. 

• Conduct assessments, develop and implement individualised Progression Plans, and evaluate progress according to each person’s needs, strengths and aspirations, involving key internal and external partners as appropriate. 

1. Providing information, advice, and guidance regarding ETE opportunities: 

• Offer information, initial advice, and guidance on employment, voluntary work, and further education opportunities. 

• Promote SCT's work to external partners to maximise ETE opportunities for those who access our services. 

• Make referrals for placements, volunteering experiences, apprenticeship schemes, colleges, and other external programmes. 

• Support individual users of services with referrals and applications for ETE opportunities.

• Maintain partnerships with relevant ETE providers to offer diverse opportunities to users of services. 

• Work with corporate partners offering employability opportunities to users of services. 

• Design, develop, and deliver employability workshops as required. 

1. Oversight of users of SCT services volunteering in SCT’s social enterprises and shops: 

• Match potential volunteers to SCT volunteering opportunities. 

• Support potential volunteers with applications for volunteering opportunities. 

• Liaise with colleagues who will be managing volunteering experiences. 

• Conduct risk assessments. 

• Support volunteers on an ongoing basis. 

• Hold regular review meetings with volunteers, and SCT colleagues.

1. Monitoring, evaluation, and reporting: 

• Maintain accurate records of activities, outcomes, and feedback, including monitoring of In-Form, SCT’s bespoke CRM data management system.

• Input relevant data to In-Form to track participants’ progress. 

• Identify success stories of participants overcoming significant barriers to learning and work. 

• Collaborate with colleagues to celebrate success stories through various channels. 

• Participate in quality improvement activities, staff development opportunities, and self-evaluation. 

• Assist Fundraising, Communications, and Marketing colleagues in preparing funding applications and reports. 

1. Providing Ongoing Support to Progression Alumni: 

• Conduct regular check-in calls/meetings with users of services. 

• Direct users of services to relevant support services, where necessary, for maintaining their recovery. 

• Organise an annual Progression Alumni event to celebrate service users' achievements and maintain contact. 

SCT Training & Development 

1. Co-ordinating the enrolment process for Training and Development activities for SCT residents and non-residents 

1. Ensuring plans are developed for those participating in Training and Development activities to progress according to their needs, strengths, aspirations, and available opportunities, including consideration for SCT’s Progressions Programme. 

PERSON SPECIFICATION 

Essential Skills: 

• Demonstrated experience engaging vulnerable, long-term unemployed adults in relevant educational, employment, and training programmes. 

• Understanding of addiction and recovery. 

• Excellent communication skills with the ability to engage with a range of people including users of services, corporate volunteers, funders and trustees. 

• Working knowledge of welfare benefits and experience supporting of supporting people to maximise their income.

• Strong networking skills and the ability to establish new working relationships with ETE providers. 

• Ability to work independently and demonstrate good organisational skills. 

• Good basic IT skills, including proficiency in MS Word and basic data entry. 

• Team-oriented attitude in collaborating with different services and disciplines. 

Ethos: 

• Commitment to ensuring compliance with SCT’s Equal Opportunities Policy. 

• Adherence to all statutory and legal obligations, including data protection laws. 

• Environment: 

• Ensuring a safe and secure environment for users of services, free from alcohol, drugs, abusive behaviour, and exploitation. 

Finance and Budgeting: 

• Operating within agreed budgets and complying with SCT’s financial control procedures. 

Management: 

• Compliance with Line Manager’s reporting requirements. 

• Willingness to undertake other delegated tasks as necessary for the overall work of SCT.