Contract "Support Worker" Jobs
Role Title: OISC Level 2 Immigration Advisor
Shropshire Supports Refugees (SSR) is a charitable organisation dedicated to supporting refugees and marginalised migrants who have come to live in Shropshire.
Our mission is to create a welcoming and inclusive community by offering practical help, resources and emotional support to those in need. With a staff team of fifteen and fifty dedicated volunteers, we are committed to making a positive impact on the lives of those we serve.
Location: Shrewsbury and locations around Shropshire, Telford & Wrekin
Hours: 37.5 hrs per week
Reports to: CEO
Salary: £31,200 - 2yr fixed term contract
Main Responsibilities:
-
Conduct initial consultations with clients to assess their immigration needs and eligibility
-
Provide comprehensive advice on various immigration matters, including visa applications, settlement, asylum claims, and appeals within OISC level 2 guidelines
-
Maintain accurate records and case files, ensuring compliance with data protection regulations
-
Build and maintain strong relationships with clients
-
Advocate on behalf of clients by telephone, letter and email with appropriate agencies
-
Keep up-to-date with changes in immigration laws and policies and provide training to colleagues as necessary
-
Attend training events relating to asylum and immigration
-
To supervise OISC level 1 colleagues
-
Undertake other tasks within the organisation as required
Person Specification:
Essential:
-
OISC Level 2 accreditation is essential
-
Previous experience working as an Immigration Advisor or similar role within the immigration sector
-
In-depth knowledge of UK immigration laws, policies, and procedures
-
Strong communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds
-
Strong time management with the ability to work to strict deadlines
-
Knowledge and understanding of the voluntary sector
-
Excellent attention to detail and organisational skills
-
Excellent communication skills, both written and oral
-
Ability to work independently and manage a caseload effectively
-
Proficiency in the Microsoft suite
Desirable:
-
Fluency in additional languages
-
Experience of Salesforce CRM
-
Full driving licence
The Organisation
Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.
Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today, 27 million refugees and 84 million displaced people around the world are in need of safety and dignity and to be made to feel welcome. We are determined to secure public and government support for safe routes for all people seeking safety and a fair, effective and compassionate refugee protection system.
Context and Purpose of the Job
The resettlement team provides advice and support for resettled refugees to help them access services and mainstream provision and establish community links. Working closely with local stakeholders and in partnership with other voluntary sector agencies running similar services across the UK, the Refugee Council resettlement team promotes both the integration and independence of this group.
The Refugee Council has agreed to work in partnership with Migration Yorkshire and Local Authorities across Yorkshire and Humberside to deliver the regional resettlement programmes.
Main Duties and Responsibilities
- To enable newly arrived refugees to identify their needs and aspirations and play an active role in fulfilling them.
- To assist resettled refugees in developing and taking part in social, cultural, recreational and other community activities.
- To develop community development initiatives that promote links between resettled refugees and the wider community, including established refugee communities.
- To promote the successful integration of resettled refugees through community initiatives that may include key factors such as health, employment, housing, education and training.
For further information and to apply, please visit our website via the apply button.
Closing date: 25 April 2024.
The Organisation
Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.
Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today, 27 million refugees and 84 million displaced people around the world are in need of safety and dignity and to be made to feel welcome. We are determined to secure public and government support for safe routes for all people seeking safety and a fair, effective and compassionate refugee protection system.
Context and Purpose of the Job
The resettlement team provides advice and support for resettled refugees to help them access services and mainstream provision and establish community links. Working closely with local stakeholders and in partnership with other voluntary sector agencies running similar services across the UK, the Refugee Council resettlement team promotes both the integration and independence of this group.
The Refugee Council has agreed to work in partnership with Migration Yorkshire and Local Authorities across Yorkshire and Humberside to deliver the regional resettlement programmes.
Main Duties and Responsibilities
- To enable newly arrived refugees to identify their needs and aspirations and play an active role in fulfilling them.
- To assist resettled refugees in developing and taking part in social, cultural, recreational and other community activities.
- To develop community development initiatives that promote links between resettled refugees and the wider community, including established refugee communities.
- To promote the successful integration of resettled refugees through community initiatives that may include key factors such as health, employment, housing, education and training.
For further information and to apply, please visit our website via the apply button.
Closing date: 25 April 2024.
This role will involve office based working at WGN sites in Shepherd’s Bush as well as travel across London, community based and remote working.
About us
Women and Girls Network (WGN) was established in 1987 and has spent over 30 years supporting women and girls across London affected by gendered violence. This includes childhood sexual abuse, domestic violence, rape, prostitution (including trafficking and sexual exploitation), female genital mutilation (FGM), and so-called 'honour' based crimes such as forced marriage.
Our goal is to promote, preserve, and restore the mental health and wellbeing of women and girls, to empower them to make a total and sustainable recovery from the experiences of violence.
About the role
We are now looking for an experienced and innovative individual to support the engagement and outreach of our Young Women’s Service.
The successful candidate will be experienced in developing and delivering creative Gender Based Violence (GBV) prevention programs and confident to successfully engage young women in a wide range of settings including schools, colleges, youth programs & pupil referral units to raise awareness, challenge and positively influence the attitudes and behaviours that normalise GBV in this peer group. You will receive training on delivering GBV Resilience Programs that build psychological and emotional resilience in young people (YP) to strengthen protective factors to promote positive mental and emotional well-being in YP. You will co-produce and deliver training and awareness raising work for professionals, including first responders and managers in GBV related services / mental health provisions, educational centres and non-abusing family members and carers to facilitate appropriate response towards YP at risk.
About you
You will therefore be skilled in nurturing and developing YP voices and active engagement within such forums. You will be skilled at working alongside young women with an acute awareness of how to successfully co-create and co-deliver training packages to professionals and the wider community, thus centralising YP as the leaders and change agents in the project.
Further information
WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme, as well as the opportunity to work with a leading multi-cultural, women-led feminist charity.
We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian and Ethnic communities.
This post is subject to satisfactory references and DBS check.
WGN is an equal opportunities employer.
Posts are exempt under the Equality Act 2010, Schedule 9, Part 1.
The client requests no contact from agencies or media sales.
Are you passionate about supporting older people to have better access to online services? Do you have the skills to inform and coach older people to learn and improve their digital skills and knowledge?
Age UK Sutton is looking for someone to join the Let’s Connect programme team as a Digital Inclusion outreach worker supporting older people to develop digital skills and improve their access to digital services.
You will champion the service and work in the local community delivering digital awareness talks to groups, delivery of group digital skills sessions and support with recruitment of our Digital Champions Volunteers.
You will work with older people to enable them to become more confident in using digital equipment such as tablets and smartphones through arranging and delivering digital skills training sessions in both group and 121 settings.
This will be a fantastic opportunity to develop your skills, no two days will be the same and you will be making a valuable difference to older people living in Sutton.
Full details and the person specification can be found in the job pack, downloadable below.
This is a fixed-term contract until November 2025. with a possibility of extension, subject to funding. An enhanced DBS check will be required for this role and you will need to be able to access all parts of the borough easily (access to a car with a full, clean driving licence and business-use insurance preferable).
We recognise that everyone is unique and may have particular needs during the recruitment process. Therefore if there is anything you would like to discuss in relation to that process, please contact us.
We welcome applications from all sections of the community and especially from under-represented groups.
We strive to make our recruitment process fully accessible to all applicants, including those with a disability, long term condition or anyone who may otherwise require additional support or reasonable adjustments.
An applicant’s disclosure of their disability will not disqualify nor adversely affect the candidate’s chances of being short listed or offered the post.
The client requests no contact from agencies or media sales.
Are you passionate about welcoming refugees to the UK? Would you like to support refugees to get out of the city to enjoy the Cotswolds and meet local people?
Sanctuary Breaks is a new charity based in Stroud District, Gloucestershire, set up to welcome refugees and people seeking asylum to rural areas in the county, and enable social and cultural exchange between refugees and the resident population, especially with a view to supporting mental health. Your job would be to develop this charity, and increase refugee and asylum seeker opportunities for leisure, engagement and inclusion in the life of the area.
Sanctuary Breaks promotes equality, diversity and inclusion and requires employees to carry out their work in accordance with its policies on equality of opportunity in relation to staff, volunteers, promotion of the charity's policies and access to the charity's services. We particularly welcome applications from those with lived refugee experience and those with protected characteristics under the Equalities Act 2010.
Job: £25k pro rata, 18 hours per week (initially fixed-term 12 month contract)
Hours: 18 per week, including occasional evening or weekend work
Location: flexible, at least one day per week in Amberley, Glos
Closing date: 9am Monday 13th May
Interview date: Friday 17th May or Monday 20th May
To facilitate inclusion and welcome of people seeking sanctuary into the beauty and delights of rural Gloucestershire
Job Title: VAWG Advice and Advocacy Case Worker in at least one of the Community languages (Arabic, Kurdish Sorani and Farsi)
Duration: Fixed contract for 12 Months – subject to extension
Hours: Full time (part-time can be considered too)
Location: London, Archway
Report to: VAWG Services Manager
Salary: 27K per annum/ pro-rata for part-time
Holidays: 25 days + Public Holidays/ pro-rata for part-time
Aims of the Position
To provide specialist and culturally competent support in mother tongue and to address the immediate and long-term needs of Kurdish, Middle Eastern and North African (KMENA) women who might be at risk or survivors of Domestic Abuse, Forced Marriage, Female Genital Mutilation and the so-called Honour-Based Abuse (Harmful Practices). To meet women’s needs through provisions of information, advice, and advocacy case work, as well as signposting and referrals to appropriate services.
Main Duties
➢ To receive initial referrals, identify and assess the needs of service usersin accordance with KMEWO’s Policies & Procedures for efficient and timely responses to their issues.
➢ To offer information, advice, and intersectional advocacy to KMENA women and girls who are affected by domestic Abuse and Harmful Practices.
➢ To carry out comprehensive risk assessments and draw safety plans for service users supporting them to access safe accommodation/refuge and referring them to specialist agencies if needed.
➢ To maintain accurate and up to date records, files, and case notes in accordance with KMEWO’s policies and procedures.
➢ To gather statistics and data for monitoring and evaluation purposes, providing reports as required. ➢ To ensure that service users can access interpreting services when required.
➢ To work closely with partner agencies to manage risk appropriately, deliver coordinated and comprehensive support packages and to make appropriate referrals to other services as required.
➢ To be updated of developments and legislation around issues affecting service users.
➢ To develop skills by undertaking relevant training and self-development for a better understanding of issues faced by service users (Domestic Abuse and Harmful Practices)
➢ To comply with Aims and Values of KMEWO and its Equal Opportunities policy.
➢ To ensure the framework of quality standards set down by KMEWO and local authorities are maintained.
➢ To work with the VAWG Services Manager in developing Quality Systems to deliver service standards and improve on service performance.
General
➢ To undertake own administration.
➢ To participate in external meetings, forums, etc. as appropriate
➢ To attend staff meetings, case review meetings, staff trainings and supervision / appraisals as required
➢ To liaise with external agencies in accordance with KMEWO’s confidentiality policy.
➢ To abide by and implement all KMEWO policies, including the Equal Opportunities Policy.
➢ To carry out other duties appropriate to the post as requested by the Line Manager or the Director of KMEWO.
Person Specification
Relevant experience:
➢ Proficiency in English and one (or more) community languages (Arabic, Kurdish and Farsi), both in writing and verbally. ➢ Experience in working within a community-based service.
➢ Experience in providing one to one support to individuals on one or more of the following issues: housing and homelessness, welfare benefits, domestic abuse and harmful practices, immigration, employment, and family issues. (Working with women on Violence Against Women and Girls will be highly desired).
➢ Experience in casework, case files recording and monitoring tools.
➢ Experience of providing support to people with complex needs.
➢ Good awareness about issues and barriers facing KMENA women living in the UK.
➢ Awareness of national policies relating to gender-based violence, housing and support services. Skills and abilities ➢ Being a good and efficient communicator in written and verbal English and or community language
➢ Ability to review and evaluate services including performance against service target.
➢ Ability to set up professional relationships with other organisations.
➢ Ability to work on own initiative prioritising workloads and meeting targets /deadlines.
➢ Ability to work as part of a team.
➢ Ability to use IT systems (Microsoft Office) and databases.
➢ Ability to represent the organisation in meetings, networking and forums.
➢ Planning, project management and organisational skills
➢ Have a positive, solution-focused attitude to complex situations.
➢ Have patience and calm manner in dealing with people.
➢ Willingness to continue further training and personal development
Do you understand the needs of people with Dementia and their carers?
Could you provide a range of practical and emotional support to improve their knowledge about dementia and their wellbeing?
Age UK Sutton has been commissioned to run a Dementia Support service within the London Borough of Sutton. As a Dementia Adviser you will provide comprehensive, person-centred support and access to information, working closely with other Dementia Advisers and teams across the organisation.
You will work to empower both people living with Dementia and their carers, supporting them to maximise their quality of life. From diagnosis and throughout their journey you will provide access to information and support, help clients to make informed decisions and provide a consistent point of contact. You'll also help to reduce isolation and increase social inclusion by providing opportunities for peer support and raise awareness and understanding of Dementia.
This role is community based working both at our offices and across the Sutton Borough, with some working from home. Age UK Sutton strives to provide a supportive working environment for all staff and volunteers in order that they can develop personally and professionally and acquire new skills. We are a flexible employer and pride ourselves on being a family and carer friendly workplace.
For further details including a full role profile and person specification, please download our job pack.
We recognise that everyone is unique and may have particular needs during the recruitment process. Therefore if there is anything you would like to discuss in relation to that process, please contact us.
We welcome applications from all sections of the community and especially from under-represented groups.
We strive to make our recruitment process fully accessible to all applicants, including those with a disability, long term condition or anyone who may otherwise require additional support or reasonable adjustments.
An applicant’s disclosure of their disability will not disqualify nor adversely affect the candidate’s chances of being short listed or offered the post.
The client requests no contact from agencies or media sales.
Are you passionate about supporting older people to have better access to online services? Do you have the skills to inform and coach older people to learn and improve their digital skills and knowledge?
Age UK Sutton is looking for someone to join the Let’s Connect programme team as a Digital Inclusion Project Coordinator supporting older people to develop digital skills and improve their access to digital services.
You will champion the service and be responsible for working with people from initial referral completing assessments to understand a person’s situation, creating a goals-based plan to support clients to access digital skills training through group and 121 offers. You will work with older people to enable them to become more confident in using digital equipment such as tablets and smartphones through arranging and delivering digital skills training sessions in both group and 121 settings.
This will be a fantastic opportunity to develop your skills, no two days will be the same and you will be making a valuable difference to older people living in Sutton.
Full details and the person specification can be found in the job pack, downloadable below.
This is a fixed-term contract until November 2025. with a possibility of extension, subject to funding. An enhanced DBS check will be required for this role and you will need to be able to access all parts of the borough easily (access to a car with a full, clean driving licence and business-use insurance preferable).
We recognise that everyone is unique and may have particular needs during the recruitment process. Therefore if there is anything you would like to discuss in relation to that process, please contact us.
We welcome applications from all sections of the community and especially from under-represented groups.
We strive to make our recruitment process fully accessible to all applicants, including those with a disability, long term condition or anyone who may otherwise require additional support or reasonable adjustments.
An applicant’s disclosure of their disability will not disqualify nor adversely affect the candidate’s chances of being short listed or offered the post.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
New Routes Integration
Since 2003 New Routes has been working with, and supporting, refugees, asylum seekers and isolated migrants in Norwich to support their wellbeing and ambitions by providing skill-building and social programmes in a safe and welcoming environment. We promote cross-cultural integration and community awareness, working with individuals and families from over 60 countries of origin. We work closely with an extensive network of partner organisations, both third-sector and statutory. New Routes is one-third of the Norwich Integration Partnership (NIP), alongside English+ and the Bridge Plus+.
Principle purpose of the post:
The Operations Manager will work closely with the Chief Executive supporting on contractual service delivery (including the management of risk), quality and improvement across the organisation and ensure quality services are provided. This will be informed and implemented by ensuring that our participants have appropriate methods to inform programme delivery routinely.
The Operations Manager will support the Chief Executive in leading and monitoromg service and organisational quality, financial/income activity and expenditure, adherence to policies and procedures, and overall compliance with health and safety activity through a range of measures, including the use of reports and data to make critical and informed assessments.
The Operations Manager will be responsible for developing and implementing the Fundraising Strategy in order to diversify our funding streams enabling New Routes to develop exceptional services that meet our participants existing and emerging needs.
In conjunction with the Chief Executive, the Operations Manager will hold responsibility for ensuring all staff are effectively supported to undertake their roles, and will administer formal HR policies and procedures when standards fall below expectations.
The Operations Manager will provide support and deputise for the Chief Executive when required. The postholder will be expected to demonstrate a high ability to be pro-active in anticipating and managing their workload, and work without high levels of direction.
Please see the attached Job Description and Person Specification. If you are committed to improving the lives of marginalised communities, we would love to hear from you. If you would like further details prior to submitting your application, please call our Chief Executive, Gee Cook, for an informal discussion.
Please complete the attached application form.
Salary: £32,076 starting salary (salary range will increase to a max £34,834 via the length of service) Plus £4,087.65 Inner London Weighting if based in London per annum pro rata.
Contract: part-time fixed term basis until 31st December 2024.
Part-Time: 21 hours per week (excluding lunch breaks)
Location: Any Refugee Action office – London, Manchester, Bradford, or Birmingham. We will consider UK-based hybrid working options.
About Refugee Action
Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.
Our vision is that refugees and asylum seekers will be welcome in the UK. They will get justice, live free of poverty and be able to successfully rebuild their lives.
To succeed in the role you will need to demonstrate:
- Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
- Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.
- Experience of development work that is empowering, preventative and / or asset-based; enabling communities of people or organisations to gain confidence, skills and resilience.
- Excellent networking, facilitation and partnership-building skills, with the ability to initiate and maintain effective networks.
- Excellent interpersonal skills, with the ability to communicate effectively with a wide range of internal and external stakeholders, develop positive relationships and maintain flexibility and open-mindedness.
- Excellent team working skills, with the ability to collaborate and enable others to thrive.
- Ability to use your own initiative to work through challenges or problems or to see an opportunity and take steps to improve something.
- Ability to reflect on your own work and role, ask for help, identify strengths and challenges, be open to giving and receiving feedback and work towards professional development.
- Insight and experience or interest in developing skills in: research, Human Centred Design / service design, coproduction, programme management, monitoring evaluation and learning
- Excellent project management skills and ability to plan and manage your own workload.
- Experience or ability to issue and monitor expenses and project agreements ensuring that they comply with the terms and conditions of grant funding.
We want to make sure that we reach to as many potential candidates as possible and that we make the process accessible so we will be running an information session where interested people can come and find out more about the role, the work of the GPP team and the application process.
For the online Information Session via Zoom, please register via the link below:
Monday 22nd April – 3:00 – 4:00 pm
https://us06web.zoom.us/meeting/register/tZwrc-mhrz0uG9Hd5dCbFCjI_aV9Mf2UbcbC
For further details, and to apply, please visit our website.
Those with lived experience as a refugee are particularly encouraged to apply.
Closing date: 23:59 Sunday 5th May 2024
Interviews: Thursday 23rd May 2024 – online via Zoom
Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.
This role is not on the Shortage Occupation List. If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.
You can find out which roles are on the shortage occupation list via these two links:
- Skilled Worker visa: shortage occupations
- Skilled Worker visa: shortage occupations for healthcare and education
We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.
Business & Human Rights Resource Centre is seeking an EU/Western Europe Researcher to contribute to our work on advancing corporate respect for human rights and the environment by companies in and from the region, with a focus on mandatory due diligence and similar policy and legislative debates.
Details
Salary: GBP 34,000-37,000, commensurate with experience and adjusted according to location (the indicated range is aligned to London cost of living; if based in another location, the range will be adjusted down accordingly)
Closing date: 14 April 2024
Location: Germany (Berlin) or UK (London) preferred; co-working/office spaces available in both cities
Contract type: Full time (35 hours/week), 1-year (with possibility of extension)
Annual leave: 24 days/year
Start: As soon as possible
About the organisation
Business & Human Rights Resource Centre works with diverse allies and partners to put human rights at the core of companies’ business models and end abuse; to support communities and workers in securing their rights and accountability for corporate abuse; and to encourage governments to create the right regulation and incentives to uphold human rights in business. We are a global organization rooted in five continental regions, comprised of a Global Team of 80. Global Team members work with a rich network of human rights advocates in ten languages, and place strong emphasis on our alliances with grassroots organisations facing often profound inequalities of power in protecting their rights. The efforts inform our ability to influence responsible business, investors, and governments for transformative change.
Our work covers the full gamut of human rights in business, with particular focus on three thematic programmes: just energy transition and natural resources; accountable digital technologies; and workers’ rights in global supply chains. These are strengthened by three cross cutting themes: civic freedoms and human rights defenders; corporate legal accountability; and racial and gender justice.
The position
The successful candidate will work closely with the EU/Western Europe team to contribute to our work in the region, with a particular focus on debates and developments around corporate accountability regulations in Europe. The Researcher will be responsible for updating and maintaining the digital portal with relevant news items and information on policy trends related to the region, engaging with European companies to seek responses to allegations of human rights abuse, both within the region and in their value chains, as well as supporting our efforts to promote effective implementation of (mandatory) due diligence.
Responsibilities
- Media monitoring: Conduct media monitoring online in English and German to identify news reports, NGO/civil society/trade union statements and reports, and policy development relating to business and human rights in the region as well as cases of alleged human rights abuse by European companies.
- Website content maintenance: Publish relevant items in English and German on the Resource Centre website, curate information, news and resources on online portal pages relating to Mandatory Due Diligence, UN Guiding Principles on Business and Human Rights, and Beyond Social Auditing.
- Company responses: Invite European companies in English and German to respond to allegations of human rights abuse and concerns raised by civil society about their conduct; maintain contact database information.
- Contribute to regional strategies and priorities: With partners and colleagues, support the EU team to implement our regional strategy, with a particular focus on the effective implementation of emerging and existing mandatory due diligence laws in Europe.
- Develop high quality written materials: (Co-)author materials for our website, including newsletters, blog posts, workshop summaries, guidance documents, briefing notes and papers.
- Outreach and representation: Help sustain and build a network of contacts in the region. Occasionally represent the Resource Centre at meetings, conferences and workshops.
- Administrative and project support: Assist as necessary with ad-hoc administrative tasks including donor reporting, organising travel and workshops.
- Team work: Participate in regularly scheduled Global Team and EU team calls, and ad-hoc calls and meetings as needed.
Essential skills and experience
- Experience: Experience working on business and human rights issues or in a related field; understanding of relevant international standards
- Research and analytical skills: Ability to search and identify relevant information online, and to synthesise and present information accurately with a high level of attention to detail
- Communication: Strong writing skills, including succinct writing for the web
- Values: Strong, demonstrated commitment to human rights. Shares values and ethos of the Resource Centre
- Team player & organisation : Able to work both independently and as part of a diverse (global) team, interacting in person and online, with good organisation and prioritisation skills as well as a proactive approach
- Languages: Fluent English and German (reading, writing, speaking)
The client requests no contact from agencies or media sales.
Salary: £32,076 starting salary (salary range will increase due to max £34,834 via the length of service) per annum (pro rata where applicable).
Contract: Full-time, fixed-term basis until 30 April 2025, with the possibility of further funding.
Hours: Full-Time 35 hours per week (excluding lunch breaks), although there may be some flexibility around this for the ideal candidate.
Location: The post holder will be based in the Refugee Action Manchester office with regular travel across Greater Manchester. Flexible home working will be considered on non-client facing days.
About Refugee Action
Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.
To succeed in the role you will need to demonstrate:
- Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
- Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.
- Experience and understanding of cultural diversity and the ability to work with people from a range of different cultures.
- Understanding and experience of working with and supervising volunteers.
- Experience and understanding of how to provide high quality face-to-face group information sessions with the ability to collate information and present in different ways in order to reach different target groups.
- Excellent liaison and networking skills and the ability to work in partnership with external agencies.
- Knowledge of the asylum process and the barriers faced by people going through this process.
- Understanding of and commitment to key advice principles such as confidentiality, impartiality and non-directive approaches and a commitment to equality of opportunity.
- Excellent written communication skills and experience in presenting clear and accurate written documents to present evidence and advocate.
- Understanding of the impact of working with people in a situation of transition and uncertainty, and of appropriate ways of handling that impact at work.
- Ability to plan and manage workload within tight timeframes including the ability to record the data for monitoring purpose.
- Understanding of Safeguarding policy and good practice and experience of working with clients with complex needs according to these policies.
- Ability and commitment to reflect on your practice and a commitment to continual professional development and learning.
- Ability to plan and carry out monitoring and evaluation processes on an ongoing basis and to present the findings in a clear way.
- OISC accreditation is desirable but the post-holder will be supported to qualify at OISC 2 if not already accredited.
Those with lived experience as a refugee are particularly encouraged to apply
Closing date: 23:59 on 28 April 2024
Interviews: 8 May 2024 (on Zoom)
Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.
This role is not on the Shortage Occupation List. If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.
You can find out which roles are on the shortage occupation list via these two links:
- Skilled Worker visa: shortage occupations
- Skilled Worker visa: shortage occupations for healthcare and education
We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.
As the Digital Campaign Manager you will use your skills to build and lead projects and creative digital-first campaigns to support Syria’s heroic civil society. You will be responsible for delivering campaigns that advance The Syria Campaign’s goals and mission, working with allies and partners to elevate their voices and demands to a global audience. You will get to work with our incredible supporters and encourage others to act by employing the full suite of digital campaigning tactics to bring about real change.
You will be responsible for creating impactful online campaign actions from petitions to “email your MP” moments, running an email programme to engage our large online supporter base (from idea generation to writing, delivery and analysis), producing creative social media campaigns, and responding to real world events. You will reach new supporters and key audiences through growth-oriented digital campaigns.
This is a full-time position that reports to the Campaign Director. The job is remote and can be done anywhere from European or Middle Eastern time zones.
The Syria Campaign
The Syria Campaign is a small, fast moving, and powerful human rights organisation that is building new ways for digital and creative communications to have impact. We work to support Syria’s heroes in the struggle for freedom and democracy, partnering with civil society actors inside and outside the country. We’ve moved beyond the limitations of an “online movement builder” or traditional NGO, fusing the best elements of think tanks, creative agencies, and digital mobilisation to shift the narrative on Syria.
Thirteen years since the Syrian people took to the streets to demand freedom and democracy, there are still millions of civilians at risk of military attack, over 100,000 people remain illegally detained and disappeared, and there has been nearly no accountability for the victims and survivors of war crimes. The Syria Campaign works to keep Syria in the international spotlight to increase the cost of attacks on civilians, help build the power of civil society, advocate for a vision of real peace and justice, and build international solidarity with the Syrian people.
We’ve raised the profile of Syrian groups such as the White Helmets rescue workers, helping secure them millions of dollars to continue their life-saving work and making them famous around the world. We’ve supported the Families for Freedom, a women-led movement of the families of the disappeared in Syria, to ensure their demands are heard. We work with dozens of partners across Syria who trust us deeply. Syria is full of heroes and we’re privileged enough to work with them. You can read about some of what we’ve done here, here and here.
After 13 years of conflict and crisis in Syria, we have to fight hard to make sure the issues that matter to us and our partners get the focus and support they need. We refuse to let Syria disappear from the attention of the world, and we will work until we see justice served. The Digital Campaign Manager will play a key role as The Syria Campaign develops new strategies and approaches to achieve our goals.
What you’ll be responsible for
Developing and leading far-reaching digital campaigns with our Syrian partners to make their demands heard on the international stage, that capitalise on reactive campaign moments. You will be campaigning for freedom and justice for Syria’s disappeared, for the protection of civilians and humanitarian workers from the bombs, and for support for educators, media activists and other heroic civil society actors on the ground in Syria.
Creating high-quality digital campaign content. You will work closely with our small and talented campaign team to write amazing copy across a range of campaign materials, including through supporter emails, advocacy briefs, blogs, and microsites. You will lead on digital advocacy opportunities to mobilise our supporters to take action in solidarity with the demands of our Syrian partners through petitions, fundraisers and other actions. Working closely with the media team you will push forwards creative visuals for social media including graphics, videos and commentary, including commissioning and managing creatives.
Leading our campaign email programme. You will manage our supporter email programme in collaboration with designers and developers. This includes devising and drafting regular multilingual campaign emails to keep our large supporter base engaged, testing out best practices to grow and maintain those who support us, and analysing our success. You will also build action pages, run fundraisers for our Syrian partners, and manage Facebook ads.
Organising and coordinating events and actions, amplified online. You will manage events and actions that influence politicians and decision makers to meet the demands of our Syrian civil society partners – making sure they have maximum impact and reach our global audience.
Qualifications
Essential skills:
Campaign strategy:
-
At least 4 years experience mobilising targeted, highly creative digital campaigns for change in a charity, non-profit, campaigns, marketing or political environment
-
An excellent track record within advocacy, storytelling, digital mobilisation, or content creation
-
Understanding international media, advocacy, public campaigning and current trends in social media
-
Commitment to a free and democratic future for Syria, global justice and human rights
-
Sensitivity in working with partners including survivors of human rights atrocities and families of victims
-
Commitment to fostering a feminist organisation and promoting feminist campaigns
Copywriting and storytelling:
-
Excellent copywriting and storytelling skills in English. Experience of devising high-performing campaign emails, social media content, blogs, microsites and other communications that compel supporters and decision makers to take action.
-
Experience writing high-level advocacy communications to a range of stakeholders.
Digital skills and social media:
-
Experience managing an email list of more than 10,000 supporters and running a campaign email programme, including analytics to boost growth, engagement, and fundraising. Experience of designing and analysing A/B tests e.g. subject line tests.
-
Experience building email campaigns and action pages on Action Kit (preferred) or a similar campaign CMS (Content Management System) platform, and basic HTML skills.
-
Skilled at drafting high-performing social media content for a public-facing organisation and an understanding of the different social media platforms.
-
Experience of placing effective Facebook and/or Google Ads.
-
Some design experience e.g. using Canva to make social posts.
-
Experience using digital tools such as WordPress
Team work:
-
Experience working with people from a variety of backgrounds
-
Flexibility to work on a remote team across multiple time zones. This requires the ability both to work independently and to collaborate virtually
Desirable skills (non-essential):
-
High quality written and verbal Arabic
-
Basic video editing skills
-
More advanced data analysis skills e.g. using SQL
-
Knowledge of German or French language
The deal
The Syria Campaign is committed to making sure everyone on the team is happy, productive, and motivated. Here’s how we do that:
A salary of £40,000 - £50,000, in line with international organisations. The role is a full-time position, although 4 days can be considered.
The job is remote and can be done anywhere in Middle Eastern or European time zones. We have team members in Berlin, London, Rabat, New York, Marseille and Leipzig, and provide you with a space in a co-working office wherever you are based. We have full staff retreats every year to keep us connected.
We give 25 days of leave a year, public holidays, and discretionary break over the end of year holidays. We offer family friendly parental leave policies.
We are an equal opportunity and inclusive employer and encourage applicants of all backgrounds to apply. We do not and will not discriminate on the basis of age, race, nationality or citizenship, gender expression or identity, religion, economic background, disability, or sexual orientation.