IT Jobs in Greater London
Harness your skills to help people respond to God's calling to end extreme poverty and injustice.
Are you an experienced Front-End Developer who is proud to deliver high-quality code and loves working collaboratively to build innovative, exciting and reliable products? Then we would love you to join our team!
The successful candidate will bring great ideas and technical know-how to a creative and forward-thinking agile team, helping to make fantastic online experiences for our audiences.
What skills and experience you will need to apply:
- Significant experience working in an agile, collaborative, multidisciplinary development team, working effectively with designers and back-end developers
- Excellent skills in core technologies: HTML, CSS, and Javascript - mainly without frameworks, showcasing the ability to write clean and efficient code.
- A successful history of contributing to digital development concepting, scoping, planning and implementation.
- Proven experience in successfully working with UX designers to accurately translate designs into responsive frontend code.
- Comprehensive understanding of modern frontend design and development practice delivering
- robust code using progressive enhancement and other best practices.
- standards-based code for a range of devices and browsers
- high levels of accessibility to a WCAG AA standard
Join a great team
You will be working alongside talented, supportive and motivated people who are committed to creating the best work possible and playing their part in bringing an end to extreme poverty and injustice.
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
This role is eligible for hybrid working. You will mostly work from home and will be required to do an average of 1-3 days per month in the Teddington office in agreement with your line manager.
All applicants must be committed to Tearfund's Christian beliefs
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Global IT Operations Manager
Contract type - Permanent, Full Time, Hybrid
Location: The role will be based in the UK or one of the following countries where WaterAid works: Sweden, South Africa, Kenya, Pakistan or Nigeria, subject to right-to-work eligibility in the respective countries.
For the UK Location, we offer hybrid working: A minimum of 40% of working time is spent face-to-face, in a WaterAid office. For UK-based staff, WaterAid is located at Canary Wharf, London and this will be your location and contract base.
Salary & Benefits: Salaries and benefits for different countries will vary in line with the location of the successful candidate and depending on experience. See further details below Role-based in
- UK, Grade 3: £48,314 - 50,729 GBP with benefits
- Sweden, Grade D: 37,000 - 47, 000 SEK per month with benefits
- South Africa, Grade F: 716,121 - 895,152 ZAR per annum with benefits
- Nigeria, Grade F: 16,281,102- 20,747,993 NGN per annum with benefits
- Pakistan, Grade F: 3,960,000 - 7,376,916 PKR per annum with benefits
- Kenya: competitive salary package with benefits
About WaterAid:
Want to use your skills in IT Service management to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference. Join WaterAid as Global IT Operations Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The WaterAid IT team is customer-facing with a remit for front-line service operations, cyber security, technology change and project delivery, in addition to the development and support of IT infrastructure and application services running across our global organisation. The team also has direct responsibility for 250+ staff working in the UK and provides services and support for WaterAid staff across 20+ countries.
About the Role:
- Manage a team of IT professionals, providing guidance, performance feedback, and professional development opportunities whilst creating a sense of teamwork by pulling together colleagues with differing skillsets and expertise.
- Implement processes for tracking procurement, deployment, maintenance, and retirement of all IT assets including hardware, software, and licenses. This will require collaboration with our managed service provider.
- Act as the ITSM tool global administrator, assisting country program offices with maintenance, support, access, development of processes & training.
- Develop, update, and enforce IT policies and procedures in alignment with industry standards and organisational goals.
- Manage the IT departments hub on the internal intranet platform, ensuring that it provides up-to-date information, news, and resources to employees.
- Oversee the transition of completed IT projects from the internal IT operations team, with potential collaboration from 3rd parties to the MSP service delivery team.
- Collaborate with the finance department to code, integrate, and maintain IT-related financial transactions in the organisation's financial systems ensuring accurate allocation of costs, budgets, and expenses related to IT operations.
- Provide oversight and leadership to the Global IT Operations team to ensure a high-quality service is delivered that meets the needs of the stakeholders.
- Establish and maintain a centralised knowledge base repository containing technical documentation, troubleshooting guides, best practices, and user manuals.
- Ensure that IT policies are communicated effectively to all relevant stakeholders and are consistently followed.
- Evaluate and implement automation tools and technologies to streamline repetitive tasks, improve efficiency, and reduce human error.
- Develop technical relationships with key suppliers and business partners.
- Ensure that project handover agreements are clearly defined, detailing responsibilities, documentation, support processes, and timelines.
- Develop and manage the IT operations budget, identifying cost-saving opportunities without compromising service quality.
- Organise the establishment and configuring of training resources for global IT staff as required.
About You:
- Proven experience in IT Service Management.
- Effective leadership and team management skills to coordinate cross-functional teams and drive collaboration.
- Demonstrate a deep understanding of ITIL framework and practices to ensure effective IT operations.
- Experience of working in technical teams delivering complex solutions.
- Strong interpersonal, negotiation and influencing skills and experience of liaising with senior stakeholders to deliver activities.
- Strong analytical and problem-solving abilities to identify process bottlenecks and implement improvements.
- Project management skills with the ability to prioritise tasks and manage multiple initiatives simultaneously.
- Excellent communication skills, both written and verbal, to convey complex technical information clearly to various stakeholders.
- Be able to demonstrate evidence of delivering successful target operating model improvements.
- Adept at using relevant software tools and platforms for asset management, knowledge base management, project management, and more.
Desirable skills
- IT Project Management expertise
- ITIL Certification
- In depth knowledge of the agile delivery cycle.
- Worked with a Managed Service Provider in a previous role.
Closing date: Applications will close at 23:59 on 6th May 2024. Availability for interview is required the week commencing 13th May 2024 .
How to Apply: To see the full job pack, please click 'Apply'. Please answer the following questions when submitting your covering letter using no more than 2 sides of A4.
- What excites you most about joining WaterAid?
- What is the depth and breadth of your experience leading IT Service Management across different regions?
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
INTRODUCTION TO GIRLS NOT BRIDES
Girls Not Brides is the only global organisation uniquely focused on creating and sustaining a worldwide movement to end child, early and forced marriage and unions (CEFMU) and ensuring that this movement leads to tangible change for the girls at risk or affected by the practice. We are a network of more than 1,400 civil society organisations in over 100 countries working in partnership to end child marriage.
Our vision is a world without child marriage where girls and women enjoy equal status with boys and men and can achieve their full potential in all aspects of their lives. Our vision challenges deeply embedded social norms that harm the lives of girls, women, and their communities.
INTRODUCTION TO THE ROLE
Girls Not Brides is seeking an experienced digital communications professional to manage the Girls Not Brides website in English, French and Spanish, including website development, maintenance, continuous improvement planning, infrastructure, architecture, and user journey. You will be responsible for implementing a website improvement project and a new members area. This role will also be responsible for developing and producing performance data, evaluation, and reporting across our digital channels. We are looking for someone who has a passion for managing websites, using data to improve performance and engagement, and using digital platforms to drive movements. The successful applicant will support across our digital channels. This role sits in the Communications Team and reports to the Communications Manager. You will work closely with external website developers to deliver a website that showcases Girls Not Brides and our role as the global movement to end child marriage.
KEY RESPONSIBILITIES
Girls Not Brides website (70%)
- Lead the development and implementation of the website improvement strategy and project plan, with support from the Communications Manager.
- Recommend and manage changes to the website architecture, front-end design, features, integrations, and user-journey improvements.
- Manage the day-to-day of activity of Girls Not Brides website, including uploading content in 3 languages (English, French and Spanish), optimising content for web, updating static pages when needed, and recommending updates and upgrades to the CMS.
- Responsible for managing website projects, including the upgrade, update and support and maintenance pipeline, as well as larger-scale changes to website functionality and architecture, managing external contractors to produce the work required on time and within budget.
- Research and implementing best-practices for search engine optimisation (SEO) across website copy and architecture.
- Produce and manage a clear, well-documented approach to web analytics, producing regular reports, monitoring user behaviour and website traffic, carrying out benchmarking, identifying KPIs and providing actionable insights.
- Support content writing for the website, including writing website copy and blog posts.
- Collaborate with the learning team in development of knowledge and learning hub.
- Collaborate with the member engagement team to improve member journey and offering.
Digital channel evaluation and reporting (20%)
- Set-up, maintain, and manage website analytics using the Google suite.
- Monitor and evaluate website success, including functionality, engagement, and traffic, producing regular reports, and providing recommendations.
- Monitor and evaluate the success of other digital channels, including social media and email marketing, producing regular reports, and providing recommendations.
- Monitor, evaluate and improve compliance of the website, including GDPR and accessibility best practices.
Digital communications support (10%)
- Lead communications digital knowledge management activity, including internal file systems, and asset management.
- Manage the email pipeline and support email marketing, including copywriting and content generation for regular newsletters, making recommendations to improve engagement.
- Make recommendations for our digital tools, ensuring they are fit for purpose and follow the latest trends and best practice.
- Support digital storytelling, digital content writing, and social media campaigns as required.
Wider Organisational Responsibilities
- Commit to the mission and vision of Girls Not Brides, putting these at the forefront of all planning, work and actions.
- Uphold the core values of Girls Not Brides in all areas of work and interactions with colleagues, members, partners, and other stakeholders.
- Comply with Girls Not Brides’ policies and processes, with note for safeguarding, diversity and inclusion, the code of conduct and data protection.
- Ensure that internal databases and monitoring information are kept fully up to date.
- Commit to ongoing personal development and learning.
- Fulfil any other reasonable requests for the advancement of Girls Not Brides.
PERSON SPECIFICATION
Essential experience
- Significant professional experience in a similar level role, ideally in the not-for-profit sector, an international/intergovernmental organisation, a social movement, research centre, or social enterprise.
- Significant professional experience in developing and implementing website improvement strategies and coordinating large website development project plans.
- Significant professional experience in website management, including planning, implementing, monitoring, and upgrading content, architecture, and features.
- Significant professional experience in developing and implementing evaluation and reporting for website, email marketing and social media channels.
- Experience in managing complex projects and workflows.
- Experience in applying best practices in Search Engine Optimisation (SEO).
- Experience in writing and developing content for websites.
- Experience in liaising with and managing external contractors, particularly website developers.
- Experience of working across other digital channels, including email, social media and other digital storytelling platforms.
Essential skills and knowledge
- Expert knowledge of using content management systems (CMS) to manage websites, ideally with experience of using Wagtail.
- Expert understanding of the Google Suite for website analysis, including Google Analytics, Google Tag Manager and Google Looker Studio.
- Understanding of website wireframing and design software, ideally Figma.
- Skilled at using 3rd party social media and email marketing analytics tools to generate reports and insights.
- Knowledge of relevant regulations for website compliance, including GDPR and data protection, and accessibility best practices for website.
- Knowledge of SEO best practices, and skilled use of tools to support data generation and implementation.
- Excellent problem-solving and troubleshooting skills.
- Excellent organisation skills.
- Excellent attention to detail.
- Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures.
Essential values and attributes
- Strong commitment to the mission and values of Girls Not Brides and our vision in relation to addressing child marriage and gender justice.
- Team player spirit, proactive and able to confidently take initiative and make appropriate decisions.
- Willingness to work flexibly and regularly travel internationally, as necessary.
Desirable
- Understanding of and experience using Adobe Creative Suite
- Able to speak a second language, ideally French, Spanish, or Portuguese.
- Understanding of HTML and CSS
Safeguarding
Girls Not Brides is committed to safeguarding all children, young people, and adults at risk with whom our staff and representatives work and interface. Any employment with Girls Not Brides may be subject to the satisfactory completion of a background check and a criminal records check, which can include but is not limited to: an overseas police record check, a Disclosure and Barring Service Check (for those based in the UK) or an International Criminal Record Check (if applicable).
Diversity at Girls Not Brides
Girls Not Brides is an equal opportunities employer. We embrace diversity, equal opportunity, and inclusion in a serious way. We are committed to building a staff body that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
How to apply
Girls Not Brides is an equal opportunities employer. We embrace diversity, equal opportunity and inclusion in a serious way. We are committed to building a staff body that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
· The closing date for this role is 23:59 GMT on 21 April 2024.
To apply, please click on the ‘Apply now’ button on the job page on our website and submit your CV and a brief cover letter clearly demonstrating how you meet the criteria.
We regret that due to the large number of applications anticipated, only shortlisted candidates will be contacted. candidate
The client requests no contact from agencies or media sales.