"Support Worker" Jobs in North West

Why Access Social Care Exists 

Everyday millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, none are confident they can meet their legal duties in the future. This affects all of us, we will all need social care at some point. 

We all have a right to hold public bodies to account. But most of us cannot afford lawyers so rely on legal aid. The 77% drop in community care legal aid cases since 2010 means we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken. 

What we do 

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it. 
With a 98% success rate, our network of lawyers and barristers ensure fair access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded, and we all get the support we need. 

About the role 

This is an exciting time to join our organisation. We have a new strategy and are growing quickly including across our senior leadership team. We have nearly tripled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. 

We are looking for someone with excellent people skills to play a key role in developing and piloting an approach to support people to engage with and use our on-line Social Care early legal help tool. Initially, this project will be focused on how to support carers who have multiple barriers to accessing the support they and the person they care for need.

We want to pilot a network of Peer Navigators who will act as an interface between the tool and people who are most underserved by social care and advice services and experience intersectionality of barriers. The role would particularly suit someone who has experience of the social care system as a family carer or disabled person and/or someone who has experienced barriers to accessing services due to other protected characteristics. 

The role is new and will initially focus on working within our place-based Hubs of Croydon and Gloucestershire. The role will require a creative person who can work in partnership with other members of the team, people with lived experience of social care support and social care organisations.  They will need to develop a set of policies and procedures for the delivery of the project and recruit, train and supervise the Peer Navigators.

To be a success in this role, you should be an excellent team worker, communicator, proactive, flexible, excellent people skills, highly organised and able to meet deadlines. You should also have a thorough understanding of co-production.

Responsibilities 

• With Hubs manager, Hub team members and people with lived experience – refine the aims of the project and identify priorities 

• Develop and implement a project plan for delivery of the project 

• Develop a role description for the Peer Navigators 

• Identify and test different options for advertising and recruiting Peer Navigators 

• Train Peer Navigators in the Care Act and use of the chatbot 

• Develop guidance on how people can seek advice about their employment and benefit status in relation to fulfilling the role 

• Develop and run an appropriate supervision process to ensure good quality support is offered 

• Arrange further training as chatbot develops 

• Set up and run Peer Navigator team meetings to ensure they feel supported, and we learn from their experiences 

• Devise a monitoring and evaluation framework and set up proformas for peer navigators to capture outcomes 

For the full job discription, values, key responsilities and personal specification please see attached.

How to apply  

We hope that having read this far; you will want to apply!  

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:  

• An up-to-date CV  

• A completed diversity monitoring form  -  link found in JD attached.

• A supporting statement of no more than three pages, addressing: 

  • The essential requirements of the person specification 

  • Looking at our workplace values, please share with us what our value ‘inclusive’ means to you and an example of something you have done in your work, volunteering or personal life which show us that you share this value. 

 If you want support applying please contact us.

Timeline for recruitment process  

Closing date: 9am on Monday 22nd April 2024 

Interviews on Monday 29th April 2024 

Please ensure you keep these dates free.  

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams.    

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.  

To note we are only able to accept applicants who have the right to work in the UK.

Stronger Together is an impact driven, not for profit organisation that provides businesses with practical training, resources, business services and collaborative programmes to achieve our wider vision of a world where all workers are recruited responsibly and have fair work, free from exploitation. We work across three continents and within multiple sectors with many organisations.

We are looking for an experienced Business Development and Advisory Manager to join our committed team, who will hit the ground running.

Key tasks and responsibilities:

• You will manage and grow Stronger Together’s business relations in a variety of sectors, both in the UK and globally to generate funding and drive impact. This includes taking the lead in developing project proposals for clients.

• You will deliver interactive training workshops and deliver premium quality services to businesses to support them to embed responsible recruitment and fair work and tackle modern slavery in their operations and supply chains.

• You will project manage all client projects from start to finish.

The role is diverse with opportunities to generate new funding to drive impact, project manage and implement training and activity with a variety of businesses, and to try out new ideas. You will work remotely, but in close cooperation with the Head of Business Development, and rest of our growing team across the world. 

Who you are:

• An experienced professional with an in-depth understanding of and subject matter expertise on working with businesses on responsible recruitment, ethical labour practices and modern slavery, and significant experience in business engagement/developing and managing senior management corporate sponsor relations (min. 5 years’ experience).

• The ideal candidate should have experience in a business development role, a track record in building and developing business relations, and strong experience of giving presentations, delivering pitches and closing deals.

• Experienced in maintaining and developing corporate sponsor relations including writing client and grant proposals.

• An excellent trainer, with experience of delivering training to businesses.

• A strong project manager and great organiser, with the ability to set and meet demanding targets and deadlines, and to hold others accountable to those.

• A professional who has worked with or within the construction, manufacturing, consumer goods, apparel, finance or care sector on responsible business behaviour.

• An excellent communicator, both verbally and in writing, with experience of developing and building new successful working relationships with a range of stakeholders, as well as confidence in representing the organisation professionally at a variety of events.

• A motivated and enthusiastic worker, able to work independently and with remote colleagues/stakeholders.

• Someone with a good eye for detail, whilst retaining sight of the bigger picture.

What we can offer you

• A permanent contract (0.8 FTE or full-time).

• A competitive salary (salary band £39,861 - £51,248 gross annually; pro-rata if 0.8 FTE) and enhanced employee benefits.

• Being part of a growing, innovative, and exciting not for profit organisation.

• A friendly global team which is passionate about and committed to fair work, ethical recruitment and systemic change.

• Flexible and family-friendly working arrangements.

• Working remotely (UK-based), with regular online meetings and social team gatherings and in-person meetings as required.

Details: Closing date: 26/04/2024 | Interviews: Thurs 09/05/2024 | Starting date: ASAP

To apply: Please send us your CV and motivation letter (max. 2 pages of A4) outlining the skills and experience you have that meet the requirements of this role as outlined in the Job Description, please include ‘Application Business Development and Advisory Manager’ in the subject line.

We are looking for a Strategic Partnerships Manager who is able to quickly forge and develop relationships at all levels, who is highly organised, enthusiastic, energetic, adaptable, positive and proactive in their approach to work. The ideal candidate will have experience of managing multiple projects and priorities and identifying and winning funding.

The role will involve

• Stakeholder relationship management – manage the cross-sector partnership, bringing on board new members to support our activity in Rochdale.
• Develop a plan of activity and identify and secure financial support from business, generating leads, developing propositions and closing deals to ensure our work is self-sustaining.
• Drive action on the priority issues identified in the Rochdale, galvanising business resources to deliver quick win projects.
• Develop a long-term strategy for Rochdale, using the cross sector partnership to drive action and build momentum.

 Experience Required

The successful candidate will have a good understanding of the principles of partnership, experience of managing relationships across a range of sectors, a good knowledge of the local and regional policy agenda as well as a demonstrable evidence of business development and income generation.

The postholder must be based in/near Rochdale. 

Salary

Minimum of £42,435 per annum – salary in line with BITC Job Framework - level 3, Senior Lead – National 

Closing date - 16th April 2024 at midnight 

Interview dates - 1st interview on 24th April 2024, 2nd interviews on 1st/2nd May 2024 

A vital leadership position in a successful and well-established small/micro charity. The CEO will take a central role in guiding the organisation to a new phase of stability and growth. This post will be full-on! Our values and vision MUST excite you. Our mission is an important one for society and it will require a magical mix of experience, personality, resilience, creativity and collectivity. As an ambitious micro-charity, we have lots of opportunities, lots of ideas and projects, and limited resources. As a successful candidate, you will be equally comfortable in the boardroom as with rolling up your sleeves and getting your hands dirty to solve problems. Your focus will be on delivering results, yet understand it takes a village to deliver them. You know how to marshal support for your plans, and your follow through is key to who you are.

Job Snapshot

This is an exciting opportunity to shape and deliver SocEnv’s ambition to provide and promote pathways into “green jobs”. If you’re a highly organised, keen networker with a good knowledge of HE and/or apprenticeships and skills in research and analysis, read on!

The Opportunity:

The Society for the Environment (SocEnv) is the body responsible for the registration of environmental professionals around the world. Working alongside many key organisations, their aim is to ensure sustainability through environmental professionalism.

This is an exciting opportunity to shape, build and deliver the Society’s aim to provide and promote pathways into “green jobs”. You will be responsible for the Society’s engagement and work with educational settings covering technical, apprenticeship and degree programmes.

About the Role:

As a new role for SocEnv, this is a fantastic opportunity to shape and establish the delivery of the Society’s engagement with training and education providers. Through the development of underpinning vocational and technical pathways to registration, including recognition of education, apprenticeship, and development programmes, you will contribute to the overarching goal of sustainability through environmental professionalism. The successful applicant will deliver the following:

• Manage the development and delivery of the Society’s provider engagement strategy.
• Keep abreast of education and skills developments relevant to the Society’s interests and provide timely briefings for the CEO.
• Create and manage a Skills & Education group with the Society’s Member Bodies.
• Facilitate mapping of SocEnv registrations to green jobs and associated entry routes and career pathways.
• Contribute to the development of standards, processes and guidance.
• Collate and maintain an accessible and up-to-date information hub, including briefing materials on UK and international apprenticeships, vocational and technical education and associated policy – and using this to keep internal and external colleagues informed.
• Draft the Society’s response to consultations on education and skills matters.
• In collaboration with the Employer Engagement Manager, manage the Society’s external education and skills relationships.
• Work with colleagues to support SocEnv’s engagement with external stakeholders including international partners.
• Represent SocEnv at external meetings and build strategic relationships with key partners.
• Act as the Staff lead for relevant committees/working groups as required: producing agendas, papers, reports and minutes, briefing Chairs and members as required, and delivering actions.
• Comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties.  

Person Specification

Essential:

1. Demonstrable knowledge of the HE and/or Apprenticeships sectors, with an awareness of the other key stakeholders in these sectors.
2. A keen networker, confident in building and developing effective working relationships internally and externally, including at a senior level.
3. An effective and compelling communicator, both in written work and in oral presentation – comfortable using a range of mediums of communication, including virtual platforms.
4. A competent researcher, able to analyse information to produce reports suited to a variety of audiences.
5. Confident and proactive, able to manage own time effectively and efficiently, prioritising where necessary to meet deadlines with minimal supervision.
6. Careful and methodical with data, with an eye for detail.
7. Experienced in managing several projects simultaneously.
8. A systems-thinker who can identify risks and problems and devise solutions.
9. A life-long learner, committed to acquiring, developing and applying specialist knowledge and understanding.
10. An effective team player.
11. Experienced in use of MS Office applications, especially Word, Excel and Outlook, to be able to produce well-formatted reports and spreadsheets.

Desirable:

1. Experienced in working in a regulatory/professional body environment or similar, or in an education support function.
2. Educated to degree level or with relevant professional experience.
3. Connected to established networks within the education sector.

How to apply

If you wish to apply for this role, please submit a CV and short Covering Letter explaining your motivation for applying and briefly addressing the essential criteria for the role (up to 500 words) via the Change Agents UK Careers Page. We also ask you to complete an optional Equality, Diversity & Inclusion Monitoring form; this does not form any part of the selection process but is used to help us monitor the effectiveness of our policy.  

Application Deadline: 10am Monday 15th April 2024

Telephone Interview: w/c 15th April

Interview Date: 30th April 2024

Anticipated Start Date: ASAP

Job offers will be subject to suitable right-to-work and reference checks.

Change Agents UK is committed to reducing inequality, valuing diversity and enabling inclusion. We welcome applications from people from all parts of the community, particularly where there is under-representation. If you need additional support to enable you to complete the application process, please contact us. 

 

About the Society for the Environment:

The Society for the Environment (SocEnv) is the body responsible for the registration of environmental professionals around the world. They are the custodian of the Chartered Environmentalist, Registered Environmental Practitioner and Registered Environmental Technician professional registers, and since 2004 have established a sound platform as the body tasked with championing and registering the expertise of environmental professionals across sectors.

Working under the mandate of our Royal Charter as a partnership of professional bodies (currently 24), they are in a unique position, bringing together a range of disciplines and sectors to reflect the multi-disciplinary practice of environmental professionals. The Society uses this unique position to advance environmental good practice bringing together expert input from our registered environmental professionals and like-minded organisations.

As the climate and environment emergencies continue to develop, they aim to ensure that the decisions being made to effectively adapt to and combat current and future challenges are made by those with the proven competence to do so. This will also require more professionals – with SocEnv aiming to provide and promote pathways into such “green jobs”.

Change Agents UK:

Change Agents UK Trading Ltd works as a non-profit sustainability employment business and agency and is wholly owned by Change Agents UK Charity. Change Agents UK have worked in Sustainability education and employment for 25 years, supporting our partners to create superb opportunities in sustainability, delivering real impact and change and providing training and skills support for our Change Agents on placement.

Benefits:

Annual Leave: 27 days plus 8 bank holidays (pro-rata if p/t or job sharing). Once day added for each year of employment up to five years.

Company Schemes: Up to 5% annual performance bonus

Salary: £40,845 per annum rising to £42,996 after 12 months in London. £36,817 per annum rising to £38,968 after 12 months outside of London.

​Hours: Full-time (35 hours per week). Job share or substantial part-time applications welcome.

Contract: Permanent.

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.

​Closing date: 29 April 2024 at 09.00.

​Shortlisting date: 29 and 30 April 2024.

Interviews: 7 and 8 May 2024.

About the role

​We’re looking for someone with a strategic mindset to join our interdisciplinary team of consultants.

At NCVO we run our consultancy and training services as a social business. We provide cost effective and high-quality support focused on the areas which matter most to charities. Our work generates income and valuable insights to support NCVO in achieving our mission.

​Our business is growing, and we’re looking for a passionate and innovative team player to help us provide expert strategy support to clients across England. You’ll need to be a confident facilitator attuned to the needs of the sector, identifying emerging themes and areas of support.

​The role focuses on the delivery of consultancy and training. It is responsible for meeting income targets, managing project budgets, and coordinating projects. This is done with oversight and support from senior and lead consultants.

​You will:

• ​develop bids and work with clients independently – gaining input and agreement from other consultants on viability and the decision to bid
• ​pitch for work
• ​manage and coordinate projects from end to end, with support from senior and lead consultants
• ​communicate and influence effectively
• ​coordinate the work of existing associates and agree fees within an established framework.

​You don’t need to have experience working as a consultant before. But we need you to be curious, analytical and comfortable working in a fast-paced environment with competing priorities.

​As well as being motivated by creating change for our clients through consultancy, mentoring and training, you will also need to be energised by hitting targets on utilisation and income. Please see the job description for full details.

Equity, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector.

We want this to be reflected in the diversity of the people who work with us. We welcome submissions from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience.

As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

If you would like more information or an informal discussion about the role please contact our lead consultant, Sini Rinne-Kerridge.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.

How to apply

For more information and to apply, please click on the Apply button.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of around 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued.  We bring charities together so they can learn, connect, and create greater impact.

As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

​Benefits for NCVO employees

NCVO offers attractive benefits including:

• ​25 days’ annual leave (for full-time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days (pro rata for part-time staff)
• ​the option to purchase or sell up to five more days of annual leave each year
• ​five days’ volunteering leave (pro rata for part-time staff)
• ​2.5 extra wellbeing days off during the year
• ​enhanced pay for sick, maternity and adoption leave
• ​subsidised gym membership
• ​season ticket loan
• ​flexible working, including opportunities to work from home/off-site
• ​monthly homeworking allowance for permanent homeworkers
• ​monthly office worker allowance for those who have to work from the office on a daily basis
• ​generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• ​training and development opportunities
• ​the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• ​24-hour free and confidential employee assistance programme.

​We’re located a short walk from London King’s Cross station in a modern accessible building overlooking Regent’s Canal.

As the Digital Campaign Manager you will use your skills to build and lead projects and creative digital-first campaigns to support Syria’s heroic civil society. You will be responsible for delivering campaigns that advance The Syria Campaign’s goals and mission, working with allies and partners to elevate their voices and demands to a global audience. You will get to work with our incredible supporters and encourage others to act by employing the full suite of digital campaigning tactics to bring about real change.

You will be responsible for creating impactful online campaign actions from petitions to “email your MP” moments, running an email programme to engage our large online supporter base (from idea generation to writing, delivery and analysis), producing creative social media campaigns, and responding to real world events. You will reach new supporters and key audiences through growth-oriented digital campaigns. 

This is a full-time position that reports to the Campaign Director. The job is remote and can be done anywhere from European or Middle Eastern time zones.

The Syria Campaign

The Syria Campaign is a small, fast moving, and powerful human rights organisation that is building new ways for digital and creative communications to have impact. We work to support Syria’s heroes in the struggle for freedom and democracy, partnering with civil society actors inside and outside the country. We’ve moved beyond the limitations of an “online movement builder” or traditional NGO, fusing the best elements of think tanks, creative agencies, and digital mobilisation to shift the narrative on Syria.

Thirteen years since the Syrian people took to the streets to demand freedom and democracy, there are still millions of civilians at risk of military attack, over 100,000 people remain illegally detained and disappeared, and there has been nearly no accountability for the victims and survivors of war crimes. The Syria Campaign works to keep Syria in the international spotlight to increase the cost of attacks on civilians, help build the power of civil society, advocate for a vision of real peace and justice, and build international solidarity with the Syrian people.

We’ve raised the profile of Syrian groups such as the White Helmets rescue workers, helping secure them millions of dollars to continue their life-saving work and making them famous around the world. We’ve supported the Families for Freedom, a women-led movement of the families of the disappeared in Syria, to ensure their demands are heard. We work with dozens of partners across Syria who trust us deeply. Syria is full of heroes and we’re privileged enough to work with them. You can read about some of what we’ve done here, here and here.

After 13 years of conflict and crisis in Syria, we have to fight hard to make sure the issues that matter to us and our partners get the focus and support they need. We refuse to let Syria disappear from the attention of the world, and we will work until we see justice served. The Digital Campaign Manager will play a key role as The Syria Campaign develops new strategies and approaches to achieve our goals.

What you’ll be responsible for

Developing and leading far-reaching digital campaigns with our Syrian partners to make their demands heard on the international stage, that capitalise on reactive campaign moments. You will be campaigning for freedom and justice for Syria’s disappeared, for the protection of civilians and humanitarian workers from the bombs, and for support for educators, media activists and other heroic civil society actors on the ground in Syria. 

Creating high-quality digital campaign content. You will work closely with our small and talented campaign team to write amazing copy across a range of campaign materials, including through supporter emails, advocacy briefs, blogs, and microsites. You will lead on digital advocacy opportunities to mobilise our supporters to take action in solidarity with the demands of our Syrian partners through petitions, fundraisers and other actions. Working closely with the media team you will push forwards creative visuals for social media including graphics, videos and commentary, including commissioning and managing creatives. 

Leading our campaign email programme. You will manage our supporter email programme in collaboration with designers and developers. This includes devising and drafting regular multilingual campaign emails to keep our large supporter base engaged, testing out best practices to grow and maintain those who support us, and analysing our success. You will also build action pages, run fundraisers for our Syrian partners, and manage Facebook ads.

Organising and coordinating events and actions, amplified online. You will manage events and actions that influence politicians and decision makers to meet the demands of our Syrian civil society partners – making sure they have maximum impact and reach our global audience.

Qualifications

Essential skills:

Campaign strategy:

• At least 4 years experience mobilising targeted, highly creative digital campaigns for change in a charity, non-profit, campaigns, marketing or political environment

• An excellent track record within advocacy, storytelling, digital mobilisation, or content creation

• Understanding international media, advocacy, public campaigning and current trends in social media

• Commitment to a free and democratic future for Syria, global justice and human rights 

• Sensitivity in working with partners including survivors of human rights atrocities and families of victims

• Commitment to fostering a feminist organisation and promoting feminist campaigns

Copywriting and storytelling:

• Excellent copywriting and storytelling skills in English. Experience of devising high-performing campaign emails, social media content, blogs, microsites and other communications that compel supporters and decision makers to take action.

• Experience writing high-level advocacy communications to a range of stakeholders.

Digital skills and social media:

• Experience managing an email list of more than 10,000 supporters and running a campaign email programme, including analytics to boost growth, engagement, and fundraising. Experience of designing and analysing A/B tests e.g. subject line tests.

• Experience building email campaigns and action pages on Action Kit (preferred) or a similar campaign CMS (Content Management System) platform, and basic HTML skills.

• Skilled at drafting high-performing social media content for a public-facing organisation and an understanding of the different social media platforms. 

• Experience of placing effective Facebook and/or Google Ads.

• Some design experience e.g. using Canva to make social posts.

• Experience using digital tools such as WordPress

Team work:

• Experience working with people from a variety of backgrounds

• Flexibility to work on a remote team across multiple time zones. This requires the ability both to work independently and to collaborate virtually

Desirable skills (non-essential):

• High quality written and verbal Arabic

• Basic video editing skills

• More advanced data analysis skills e.g. using SQL

• Knowledge of German or French language

The deal

The Syria Campaign is committed to making sure everyone on the team is happy, productive, and motivated. Here’s how we do that:

A salary of £40,000 - £50,000, in line with international organisations. The role is a full-time position, although 4 days can be considered.

The job is remote and can be done anywhere in Middle Eastern or European time zones. We have team members in Berlin, London, Rabat, New York, Marseille and Leipzig, and provide you with a space in a co-working office wherever you are based. We have full staff retreats every year to keep us connected.

We give 25 days of leave a year, public holidays, and discretionary break over the end of year holidays. We offer family friendly parental leave policies.

We are an equal opportunity and inclusive employer and encourage applicants of all backgrounds to apply. We do not and will not discriminate on the basis of age, race, nationality or citizenship, gender expression or identity, religion, economic background, disability, or sexual orientation.

Head of Healthcare Relations - Listen to Families

Location: Homebased with extensive travel across the South East to prisons and other Pact premises
Contract Type: Fixed Term Contract
Job Type: Full time, 37.5 hours per week
Salary: £46,225 per annum plus £1,500 market supplement
Benefits: Generous Holiday allowance Season Ticket loan Cycle to work scheme Charity worker discounts Enhanced maternity package Wellness, inclusion, and diversity groups EAP scheme Life assurance

Would you like a role where you can create systemic change in prison healthcare?

Listen to Families is an innovative new service to improve prison healthcare by involving families and carers more proactively in the process. A pilot project - the first of its kind - has been running in London for around 18 months. It seeks to create mechanisms and opportunities for families to be heard and influence how healthcare services are delivered and developed.

The service listens to the views and experiences of families, feeds that back to the NHS and providers, makes recommendations about where improvements could be made, and works with them to co-produce solutions with people who have lived experience.

This role holder will set up a similar pilot project in four prisons in the South East – HMPs Elmley, Downview, Huntercombe and Aylesbury. This is an opportunity for someone to join and shape the delivery of the project from the day one.

We're looking for:

• A good understanding of service user engagement practices and methodologies.
• Understanding of the importance of professional boundaries and the complex/vulnerable nature of our service users.
• Knowledge and understanding of the diverse needs of prisoners and their families, including those from marginalised communities.
• Experience of service user involvement with diverse groups, ideally including people who have been affected by the criminal justice system.

We would welcome applications from people who have lived experience – that could be as a family member of someone in prison; or as someone who has been in prison.

Organisation:

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focusses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

How to apply:

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply now` button

Other information:

Pact is an equal opportunity employer and welcomes applications from all backgrounds including those who have previous convictions (appointment to post is subject to a risk assessment). This post is subject to a 6 month probationary period, verification of identity and proven right to work in the UK, satisfactory HMPPS/ MoJ Security Prison Vetting, satisfactory employer references covering a minimum of 3 years and a satisfactory enhanced DBS. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

You may also have experience in the following: Prison Healthcare Engagement Manager, Family-Centered Healthcare Liaison Officer, Healthcare Community Engagement Lead, Family Advocate for Prison Healthcare, Prison Healthcare Liaison Officer, Family Engagement Coordinator for Healthcare Services, Healthcare Family Liaison Specialist, Healthcare Involvement Project Manager, Family Voice in Prison Healthcare Coordinator, Healthcare Collaboration and Engagement Specialist, etc.

REF-212 934

We are seeking a dynamic and proactive individual to join our Digital & QA team as a Digital Project Manager. This role will primarily be responsible for project managing the development of Ygam’s new website from concept to handover in addition to some of Ygam’s other planned digital projects. 

The ideal candidate will have a demonstrated track record of successfully managing digital projects, from initial briefing to final implementation and review, with a thorough understanding of agile methodologies, values and procedures. Excellent communication and interpersonal skills are essential, as you'll be engaging with internal and external stakeholders throughout the project lifecycle. You should be accurate, organised and able to manage multiple projects concurrently. While you should be capable of working independently, you should also excel in a team environment, fostering collaboration and driving towards shared goals.

Duties will include but not be limited to:

• Lead the process to procure external developers for the online portal and manage the relationship with the appointed developer.
• Maintain the project plan, monitoring progress and ensuring milestones are met.
• Manage relationship with appointed developer.
• Engage and consult with internal and external stakeholders, enabling scoping exercises to capture all required functionality and specifications, and developing risk logs, to ensure the website meets user requirements.
• Anticipate potential issues and dependencies, highlight project risks and develop proactive mitigation plans.
• Manage web development budget.
• Operate within agreed timescales.
• Be collaborative, efficient, analytical with great diligence, ensuring consistent improvement in the quality of our outputs.
• Additional digital projects as identified in line with Ygam Strategy including Safer Gambling training development, working with internal and external stakeholders.