"Support Worker" Jobs in North West
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Fuel Bank - Support Administrator
Location – Remote based role with occasional travel to the Midlands for team meetings & training.
Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 20+ hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance.
Salary - £11.55ph (salary review’s to be conducted in April 2024).
Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?
Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.
As a Support Administrator, you will work closely with the team to support the communications through the email inbox, holding telephone assessments and by the processing of queries and applications. You will also work closely with other departments within the charity and ensure clear and consistent communication is delivered and additional support is given where needed.
Some of your duties and responsibilities include:
· Manage the daily queries that are received into the team’s inbox.
· Holding telephone assessments to establish the support needs of the client.
· Request additional information as required in regard to applications.
· Liaise with partners and applicants to ensure all relevant detail is given and gathered.
· Update inhouse systems and Excel spreadsheets.
· Monitor progress rates of applications and where communication may be needed.
· Ensuring all data is correct so that Internal departments can trust the integrity of the data on the company’s system.
· Escalate any queries where needed to other members of the team.
· Build relationships with key partners via calls and emails.
· To assist with all associated administration.
· Ensure the smooth running of each application.
· Liaise with internal departments regarding follow up communications.
· Produce reports where required for senior team.
· Accurate electronic filing of documentation.
The person for the role will:
· Have excellent interpersonal skills and be able to adapt the way you communicate to suit different situations.
· Have excellent written and verbal communication, with telephone customer service experience.
· Have strong empathy skills with real life skills to deal with sensitive situations with compassion and understanding.
· Have a passion for working in this area of support work.
· Have knowledge of internal IT software operating systems preferable.
· Have a good understanding of Microsoft Office particularly Excel and Outlook
· Be an effective communicator.
· Have effective problem-solving skills.
· Have the ability to manage workload effectively and prioritise.
· Be an effective decision maker.
· Have the flexibility to support customers and partner communications.
· Have great attention to detail.
· Be results focussed.
· Hold high personal values.
· Be organised.
· Have a continuous improvement mind-set.
· Be a great team player.
An understanding of the energy or this charity sector would be desirable but is not essential.
What will you receive in return:
· Support from a team of like-minded individuals who will support you to succeed in the role.
· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.
· A flexible working week to ensure work life balance.
· Enhanced pension contributions.
· Equal opportunity employers.
· Full onboarding programme with ongoing training and development opportunities.
The client requests no contact from agencies or media sales.
As part of our community team, you will place our supporters at the heart of everything you do by cultivating and stewarding relationships to provide a first-class experience. You are independent, able to work instinctively and have the ability to translate our story to develop and inspire a wide range of community contacts and high street corporates. You'll be joining the charity at the start of an exciting period of growth, as we develop our community volunteer led income, and aim to increase charity reach and recognition in pursuit of our team targets and goals.
Ideally you will have experience of working in a fundraising environment (paid or voluntary), or be able to demonstrate transferable skills within a customer-facing role, and the ability to manage relationships with a diverse range of people.
The role will be based at our Liverpool fundraising office (L7 8YA) and will also include regularly working at our Aintree Centre (L9 7AL). The option of hybrid/flexible working where appropriate can be considered.
Travel to both sites and across the wider Merseyside region are essential for this role.
Please send your CV and supporting statement to Antony Jones, Lead Community Fundraising Manager (email address is provided in the job specification). Your statement should give examples of how you meet the criteria of the person specification, and what you feel you would bring to this role.
Closing date; Sunday 7th April
The client requests no contact from agencies or media sales.
We are looking for a Strategic Partnerships Manager who is able to quickly forge and develop relationships at all levels, who is highly organised, enthusiastic, energetic, adaptable, positive and proactive in their approach to work. The ideal candidate will have experience of managing multiple projects and priorities and identifying and winning funding.
The role will involve
- Stakeholder relationship management – manage the cross-sector partnership, bringing on board new members to support our activity in Rochdale.
- Develop a plan of activity and identify and secure financial support from business, generating leads, developing propositions and closing deals to ensure our work is self-sustaining.
- Drive action on the priority issues identified in the Rochdale, galvanising business resources to deliver quick win projects.
- Develop a long-term strategy for Rochdale, using the cross sector partnership to drive action and build momentum.
Experience Required
The successful candidate will have a good understanding of the principles of partnership, experience of managing relationships across a range of sectors, a good knowledge of the local and regional policy agenda as well as a demonstrable evidence of business development and income generation.
The postholder must be based in/near Rochdale.
Salary
Minimum of £42,435 per annum – salary in line with BITC Job Framework - level 3, Senior Lead – National
Closing date - 16th April 2024 at midnight
Interview dates - 1st interview on 24th April 2024, 2nd interviews on 1st/2nd May 2024
The client requests no contact from agencies or media sales.
Job Title: Development Manager
Place of Work: Salford M6
Hours of Work: Part Time, 28 hours per week (flexibly across four days, 9am–4.30pm)
Salary: Competitive - Actual salary £28,728 to £30,168 per annum (FTE £35,904 to £37,710)
Are you passionate about making a meaningful impact on mental health? Do you possess strategic acumen and a drive for innovation? If so, we invite you to apply for the position of Development Manager at START.
About Us: START is a leading mental health charity that has been delivering mental health recovery and prevention services in Salford for almost 30 years. We are dedicated to creating positive change and supporting individuals on their mental health journey.
Our mission is to improve and enhance the quality of life, health and wellbeing of target groups within the community, in particular people at risk of experiencing mental health difficulties or social Isolation.
About the Role: The Development Manager will play a key role in ensuring that we build on existing significant relationships as well as identifying and securing new and emerging opportunities within both the mental health and creative health landscape.
We are looking for a dynamic individual who can ensure that START continues to be recognised as a valued and successful partner organisation. The role offers unparalleled opportunities for personal and professional growth and the prospect of shaping your own career trajectory within a thriving charity that has doubled in size over the past 5 years.
Closing date: 12 noon on Friday 5th April 2024.
Interviews are scheduled to be held on Thursday 18th April 2024.
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Please read the job description for details and relate to this in your application.
No agencies please.
Job Snapshot
This is an exciting opportunity to shape and deliver SocEnv’s ambition to provide and promote pathways into “green jobs”. If you’re a highly organised, keen networker with a good knowledge of HE and/or apprenticeships and skills in research and analysis, read on!
The Opportunity:
The Society for the Environment (SocEnv) is the body responsible for the registration of environmental professionals around the world. Working alongside many key organisations, their aim is to ensure sustainability through environmental professionalism.
This is an exciting opportunity to shape, build and deliver the Society’s aim to provide and promote pathways into “green jobs”. You will be responsible for the Society’s engagement and work with educational settings covering technical, apprenticeship and degree programmes.
About the Role:
As a new role for SocEnv, this is a fantastic opportunity to shape and establish the delivery of the Society’s engagement with training and education providers. Through the development of underpinning vocational and technical pathways to registration, including recognition of education, apprenticeship, and development programmes, you will contribute to the overarching goal of sustainability through environmental professionalism. The successful applicant will deliver the following:
- Manage the development and delivery of the Society’s provider engagement strategy.
- Keep abreast of education and skills developments relevant to the Society’s interests and provide timely briefings for the CEO.
- Create and manage a Skills & Education group with the Society’s Member Bodies.
- Facilitate mapping of SocEnv registrations to green jobs and associated entry routes and career pathways.
- Contribute to the development of standards, processes and guidance.
- Collate and maintain an accessible and up-to-date information hub, including briefing materials on UK and international apprenticeships, vocational and technical education and associated policy – and using this to keep internal and external colleagues informed.
- Draft the Society’s response to consultations on education and skills matters.
- In collaboration with the Employer Engagement Manager, manage the Society’s external education and skills relationships.
- Work with colleagues to support SocEnv’s engagement with external stakeholders including international partners.
- Represent SocEnv at external meetings and build strategic relationships with key partners.
- Act as the Staff lead for relevant committees/working groups as required: producing agendas, papers, reports and minutes, briefing Chairs and members as required, and delivering actions.
- Comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties.
Person Specification
Essential:
- Demonstrable knowledge of the HE and/or Apprenticeships sectors, with an awareness of the other key stakeholders in these sectors.
- A keen networker, confident in building and developing effective working relationships internally and externally, including at a senior level.
- An effective and compelling communicator, both in written work and in oral presentation – comfortable using a range of mediums of communication, including virtual platforms.
- A competent researcher, able to analyse information to produce reports suited to a variety of audiences.
- Confident and proactive, able to manage own time effectively and efficiently, prioritising where necessary to meet deadlines with minimal supervision.
- Careful and methodical with data, with an eye for detail.
- Experienced in managing several projects simultaneously.
- A systems-thinker who can identify risks and problems and devise solutions.
- A life-long learner, committed to acquiring, developing and applying specialist knowledge and understanding.
- An effective team player.
- Experienced in use of MS Office applications, especially Word, Excel and Outlook, to be able to produce well-formatted reports and spreadsheets.
Desirable:
- Experienced in working in a regulatory/professional body environment or similar, or in an education support function.
- Educated to degree level or with relevant professional experience.
- Connected to established networks within the education sector.
How to apply
If you wish to apply for this role, please submit a CV and short Covering Letter explaining your motivation for applying and briefly addressing the essential criteria for the role (up to 500 words) via the Change Agents UK Careers Page. We also ask you to complete an optional Equality, Diversity & Inclusion Monitoring form; this does not form any part of the selection process but is used to help us monitor the effectiveness of our policy.
Application Deadline: 10am Monday 15th April 2024
Telephone Interview: w/c 15th April
Interview Date: 30th April 2024
Anticipated Start Date: ASAP
Job offers will be subject to suitable right-to-work and reference checks.
Change Agents UK is committed to reducing inequality, valuing diversity and enabling inclusion. We welcome applications from people from all parts of the community, particularly where there is under-representation. If you need additional support to enable you to complete the application process, please contact us.
About the Society for the Environment:
The Society for the Environment (SocEnv) is the body responsible for the registration of environmental professionals around the world. They are the custodian of the Chartered Environmentalist, Registered Environmental Practitioner and Registered Environmental Technician professional registers, and since 2004 have established a sound platform as the body tasked with championing and registering the expertise of environmental professionals across sectors.
Working under the mandate of our Royal Charter as a partnership of professional bodies (currently 24), they are in a unique position, bringing together a range of disciplines and sectors to reflect the multi-disciplinary practice of environmental professionals. The Society uses this unique position to advance environmental good practice bringing together expert input from our registered environmental professionals and like-minded organisations.
As the climate and environment emergencies continue to develop, they aim to ensure that the decisions being made to effectively adapt to and combat current and future challenges are made by those with the proven competence to do so. This will also require more professionals – with SocEnv aiming to provide and promote pathways into such “green jobs”.
Change Agents UK:
Change Agents UK Trading Ltd works as a non-profit sustainability employment business and agency and is wholly owned by Change Agents UK Charity. Change Agents UK have worked in Sustainability education and employment for 25 years, supporting our partners to create superb opportunities in sustainability, delivering real impact and change and providing training and skills support for our Change Agents on placement.
Benefits:
Annual Leave: 27 days plus 8 bank holidays (pro-rata if p/t or job sharing). Once day added for each year of employment up to five years.
Company Schemes: Up to 5% annual performance bonus