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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Central London, hybrid (Tuesday to Thursday in office)
Contract: Temporary, ongoing
Hours: Full-time, 37.5 hours per week
Salary: £16.79 per hour (+ holiday) (£32,826.19 salaried equivalent)
Start Date: ASAP
Prospectus is proud to be partnering with a well-established international charity to recruit a Temporary Supporter Care Coordinator to join their collaborative fundraising team.
Working in a close-knit team you will play a key role in delivering an outstanding supporter experience while ensuring accuracy, efficiency, and empathy in all interactions.
Responsibilities:
- Act as the first point of contact for supporter enquiries via phone, email, and post, managing a high volume of inbound requests
- Provide professional, empathetic, and timely responses, resolving queries and escalating where necessary
- Maintain and update supporter records using Microsoft Dynamics 365 (including Direct Debit changes, preferences, and opt-ins/outs)
- Process donations accurately and ensure prompt acknowledgements
- Handle complex or exceptional cases outside of outsourced contact centre operations
- Support fundraising campaigns, including administrative support for mailings and seasonal initiatives (e.g. Christmas card campaigns)
- Use personalised templates to ensure communications reflect the organisation’s tone of voice
- Monitor and feedback on trends in supporter queries to improve processes and service delivery
- Work closely with internal teams and external partners to ensure a seamless supporter journey
- Prioritise a busy workload to meet service standards and response timeframes
About You:
- Recent experience in a supporter care, customer service, or database-focused role within the not-for-profit sector
- Confident using CRM/database systems (ideally Microsoft Dynamics 365)
- Exceptional attention to detail and a process-driven approach
- Strong written and verbal communication skills, with the ability to personalise responses and demonstrate empathy
- Comfortable handling sensitive data with strict confidentiality and working to compliance standards
- A proactive, flexible team player with a “hands-on” attitude and willingness to support where needed
- Proven ability to manage competing priorities and meet deadlines in a fast-paced environment
CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.
At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
HR Officer
Salary: £38,738 per annum
Contract: Full-time, 3-month fixed term contract - to start ASAP
Location: London (hybrid working available)
We are pleased to be supporting a specialist higher education institution in the search for a temporary HR Officer. This is an excellent opportunity for an HR professional with strong employee relations experience to work across a varied and impactful caseload.
Working closely with HR Business Partners and senior stakeholders, this role provides high‑quality, practical advice across the full employee lifecycle, supporting managers to navigate people matters confidently, compliantly and consistently.
Key Responsibilities for this role include:
Employee Relations & Advisory Support
- Providing professional advice and support across a broad range of employee relations matters, including absence management, performance, conduct, grievance, capability and dignity at work cases.
- Supporting managers with disciplinary, grievance and change‑related processes in line with policy, procedure and employment legislation.
- Advising on occupational health referrals, interpreting reports and supporting managers to implement recommendations.
Policy, Contracts & Casework
- Supporting the interpretation and application of HR policies, procedures and terms and conditions of employment.
- Managing the fixed‑term contracts process, including tracking end dates, coordinating extensions or terminations, issuing documentation and ensuring compliance.
- Advising on family‑friendly leave, flexible and hybrid working arrangements, career breaks and related processes, including the production of maternity leave schedules.
Change, Job Evaluation & Projects
- Contributing to organisational change activity, including restructures, changes to terms and conditions, redundancy and redeployment processes.
- Undertaking job evaluations for new or amended roles to support recruitment, regrading and organisational design activity.
- Supporting people‑focused projects relating to contractual, policy or terms and conditions changes.
Collaboration & Best Practice
- Working collaboratively with colleagues across the wider People & Culture function to share expertise, coordinate activity and ensure consistency.
- Developing strong internal and external networks to ensure the application of best practice and awareness of sector developments.
To be considered for this position, you should bring:
- CIPD Level 5 or above qualification.
- Previous HR experience within Higher Education institutions.
- Demonstrable experience managing employee relations casework within a complex, unionised environment.
- Sound working knowledge of UK employment law and HR best practice.
- Strong interpersonal, analytical and communication skills, with the resilience to manage competing priorities.
- High standards of data protection, information governance and confidentiality.
- Digital confidence, with experience using HR systems and collaborative digital tools.
Knowledge of job evaluation frameworks, HR systems and UKVI requirements would be advantageous.
If you're motivated by the opportunity to provide meaningful HR support in a culturally rich and values‑driven academic environment, we'd love to hear from you.
Please apply below and submit your CV in Word format.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you throughout the application process.