Advice, Information Jobs
About Citizens Advice Swindon:
Citizens Advice Swindon is a dynamic and community-focused organisation dedicated to providing free, confidential, independent and impartial advice to individuals and families facing a wide range of issues. We aim to empower people to make informed decisions, resolve problems, and improve their lives. Whoever you are, whatever the problem.
Key Responsibilities:
- Preparing clients for their appointments: Ensuring clients know when their appointment is and what information they need to bring with them.
- Casework admin: Opening and closing client cases and helping caseworkers manage ongoing cases with updates on client circumstances.
- General admin: Entering client outcomes, day to day administrative tasks and project reporting as required.
- Project Admin: Ensuring project statistics and information is accurately recorded and reported to funders in line with project requirements.
We are looking for someone who:
- Is well organised and proactive
- Has excellent people and communication skills
- Can prioritise tasks and work to deadlines
- Is a great team player
Closing date for applications: Friday 22nd March 2024
Interview date: Thursday 28th March 2024
Prospectus is delighted to be supporting TaxAid and Tax Help for Older People, in their search for a new Helpline Advisor to join their growing team. Specialising in providing help and assistance to those on lower incomes with tax issues, the charity provides independent advice, guidance and case management for people encountering a wide range of tax concerns.
Managing multiple referrals at a time, as Helpline Advisor you will be responsible for assessing and prioritising eligibility for help and providing practical advice and support to people in need. Liaising and consulting with other tax advisers, the wider team and HMRC, you will be responsible for the front line delivery of the advice service, observing trends and upholding the values of the charity, their purpose being to provide tax help to all those within their remit who need it.
The ideal candidate will have a clear and reassuring telephone manner, and the ability to communicate complex information in plain English. Experience and knowledge of the tax system is useful but by no means essential, and enthusiasm to support the objectives of the charity is crucial. Full training is provided, as is the opportunity to gain an Association of Tax Technicians Foundation Qualification in Personal and Business Taxation. An empathetic and pro-active individual, you will be happy to work on your own initiative within a small but growing team.
The role is hybrid with 2 days a week in the Bridport office. To apply please initially upload your CV. These will be reviewed on a rolling basis.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
We believe our clients change the world for individuals, communities and society. For over 60 years Prospectus has been working across the UK a...
Read moreProspectus is delighting to be supporting TaxAid and Tax Help for Older People, in their search for a new Helpline Advisor to join their growing team. Specialising in providing help and assistance to those on lower incomes with tax issues, the charity provides independent advice, guidance and case management for people encountering a wide range of tax concerns.
Managing multiple referrals at a time, as Helpline Advisor you will be responsible for assessing and prioritising eligibility for help and providing practical advice and support to people in need. Liaising and consulting with other tax advisers, the wider team and HMRC, you will be responsible for the front line delivery of the advice service, observing trends and upholding the values of the charity, their purpose being to provide tax help to all those within their remit who need it.
The ideal candidate will have a clear and reassuring telephone manner, and the ability to communicate complex information in plain English. Experience and knowledge of the tax system is useful but by no means essential, and enthusiasm to support the objectives of the charity is crucial. Full training is provided, as is the opportunity to gain an Association of Tax Technicians Foundation Qualification in Personal and Business Taxation. An empathetic and pro-active individual, you will be happy to work on your own initiative within a small but growing team.
The role is hybrid with 2 days a week in the Victoria office. To apply please initially upload your CV. These will be reviewed on a rolling basis.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
We believe our clients change the world for individuals, communities and society. For over 60 years Prospectus has been working across the UK a...
Read more