Social Work Jobs
Do you have a passion for supporting people to rebuild their lives?
About the role
We are looking for a Recovery Support Worker to join our passionate, and dedicated team in Hounslow. In this role you will support some of the most vulnerable individuals in the borough, helping them identify their individual strengths and aspirations.
The Hounslow LIFE service is a large multi-site service with a large team of colleagues with specialisms in Homelessness, Substance Use and Mental Health to provide a recovery based approach to 86 clients across our different sites.
In the role of Recovery Support Worker, you will:
-
Work with clients on their road to recovery, aiding clients to gain the necessary skills to move on from our services and into suitable accommodation.
-
Provide support to maintain independence in the community, build their skills for employment, manage their health needs, and look towards a brighter future.
-
Oversee housing management responsibilities to ensure we deliver safe, high-quality services.
In this role you will work on a weekly shift rota including early and late shifts, weekends and bank holidays. Staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
About you
We are looking for inspirational people who will be committed to our Recovery Ethos and have a genuine desire to support people to transform their lives. We encourage you to apply if you can demonstrate the below:
-
An understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself.
-
Experience of helping vulnerable people to identify personal goals and supporting them through a process of change.
-
Have a sound understanding of the support needs of people with low incomes, including rent payments/arrears and professional boundary issues.
We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 2 May 2024
Interview and assessments on: TBC
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Somewhere to shelter, feel safe, leave your possessions and put down roots is one of the most fundamental requirements for human beings, here at Threshold Housing Link we are supporting over 80 service users to do just that.
Our Mission:
To end homelessness. To help vulnerable people create a better life and independence.
Our Aims:
1. To prevent homelessness in Swindon
2. To alleviate the associated social exclusion of homelessness and actively assist recovery from its effects
3. Influence policy that affects homeless and socially excluded people
Job title: Resettlement Manager
Reporting to: CEO
Salary: Between £40,000-£45,000 per annum, dependent on experience.
Location: Swindon
About Threshold
Threshold Housing Link is the leading homeless charity in Swindon, Wiltshire, committed for over 50 years to providing shelter, support and advocacy for individuals experiencing homelessness. We believe in creating a society where everyone has a safe place to call home. Our mission is to address the root causes of homelessness and empower those in need to rebuild their lives with dignity and respect. We are dedicated to making a significant and lasting impact in the fight against homelessness.
Our key services are:
Ø Resettlement support
Ø Floating support
Ø Street outreach
About the role
You will work closely with our new Chief Executive Officer (CEO) and senior management team to ensure good outcomes for our service users during an ambitious expansion programme.
As an experienced and compassionate Resettlement Manager, you will lead our team of Homeless Project Workers and spearhead the transformation of care for service users in our properties. You will bring a strategic and innovative approach to addressing homelessness, with a focus on empowering individuals to achieve long-term stability.
Closing date for applications:
16 May 2024.
This post is subject to a Disclosure and Barring Service (DBS) check. Right to work in the UK essential.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Roma Outreach Worker (Full-time, 12-month fixed term contract)
Kingston upon Thames, Greater London
37.5 Hours per week
This role will require the person to work early mornings and late nights in order to conduct outreach shifts in the Borough.
UK Driving Licence and Romani or Romanian language skills are essential.
About Us
We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.
The Benefits
– Salary of £31,500 per annum
– 34 days’ holiday (inclusive of bank holidays) increasing with length of service
– Pension scheme
– Access to a free Employee Assistance Programme
– A range of benefits including cycle to work scheme and staff wellbeing sessions
– Refer a friend bonus scheme
This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness. You’ll discover a passionate, supportive environment where the entire team are working toward the same goals and are dedicated to making positive change and producing great results.
The Role
The purpose of the Roma Outreach Worker role is to deliver an effective service to single people who are currently rough sleeping. This post will actively support Roma clients, providing a continued and consistent point of contact whilst assisting them in navigating the various change pathways available to them.
Are you passionate about utilising your language skills to assist in ending rough sleeping? Our organisation takes a proactive stance in supporting individuals away from rough sleeping, aiming for permanent transitions from rough sleeping.
We are seeking a dynamic and self-driven individual with language proficiency in Romanian or Romany to join our Kingston Outreach Team as a Roma Outreach Worker. In this pivotal role, you will engage in street outreach shifts, assess needs, and deliver personalised case management. It is the beginning of assisting clients on their journey from homelessness to independence.
To be considered for the role of Roma Outreach Worker, you will have:
- Able to speak Romani or Romanian fluently or to a high level.
- Full and clean UK driving licence.
- Good understanding of the Roma communities.
- Experience of working within the homelessness or social care sector.
- Have a creative, solution-focused approach to overcoming challenges.
- Knowledge of GDPR and data management.
- Knowledge of current drug and alcohol provision and relevant services, pathways and conditions.
- Emotional resilience to deal with challenging behaviour and to facilitate ongoing constructive engagement.
- Solid IT skills with the ability to record sound and accurate records in a timely fashion on IT applications such as CHAIN and Inform.
- A commitment to learning and continuous improvement.
- Experience of support planning and risk assessing clients with complex needs, including safeguarding knowledge.
- Able to develop positive and professional working relationships with clients to facilitate the best possible outcomes and address issues of social isolation and exclusion.
- Experience in conducting client assessments and interviews and outcome monitoring.
For further and more detailed information on the role and person specification, please review the Job Description.
SPEAR is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environment is, the better our work will be.
At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
So, if you’re seeking your next challenge as a Roma Outreach Worker, please apply via the button shown.
The client requests no contact from agencies or media sales.
Do you have a passion for working with people and the ability to empathise with others?
About the role
The West London Women’s Service is a specialist gender and trauma informed Assessment Centre for women with complex needs who are at risk of, or have experienced domestic abuse, violence against women and girls (VAWG); and have multiple disadvantages.
We have a great opportunity for someone interested in working as part of an innovate women’s only service in an Assessment and Reconnection role and becoming part of this exciting team achieving positive outcomes to support women in their recovery and move on journey.
In this role you will:
- Be part of a busy team environment working closely with women new to, or at risk of rough sleeping.
- Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involves the client.
- Build and maintain effective relationships to support clients throughout their recovery.
- Develop a knowledge of relevant legislation such as, welfare benefit and housing legislation.
- Work on a weekly rota including early, mid and late shifts (some evening and weekend work may be required).
For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
About you
To be successful in this role you will:
- Experience managing complex and difficult situations in relations to people, have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations
- Great communication skills, with the ability to network and build effective relationships with a variety people.
- Understanding of the issues involved in providing support to people with complex support needs including mental and physical health needs, substance dependency and who may be on low (or no) income.
We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
*For genuine occupational requirement reasons we are looking to appoint women only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9)
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 15 May 2024
Interview and assessments on: w/c 3 June 2024
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Work Place
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
You’re good at engaging with, and supporting, others who are experiencing difficulties. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Peer Support Worker.
Right now, we are looking for a Peer Support Worker to join the team at Horsham. Our Peer Support service offers both intensive and low key peer support services. We support people who are going through a difficult time, by sharing our experiences, helping them discover the strengths and developing skills that will lead to wellness. But it's only possible with the help of people like you.
Day-to-day, you’ll work with the team leaders, peer support volunteers and the people who use our services to develop an inclusive and effective peer support service, offering individual and group support. That means you will be working alongside colleagues who have personal experience of using mental health services to help others on their own recovery journey. You will help to contribute to the development of organisational policies, procedures, protocols, systems and guidance to underpin the provision of peer support across the organisation. Identifying and undertaking training programmes, promoting the service to stakeholders and operating within a fully compliant service to agreed budgets – all are part and parcel of this challenging role.
To succeed, you’ll need a good understanding of the recovery and personalisation agenda and the principles and practice on which mental health services are run. You must have a proven ability to consult, liaise and work collaboratively with a team of colleagues and a wide range of external organisations and a flexible approach to working hours. You will be well-organised and self-motivated; good problem-solving and decision-making skills are essential, as is an innate ability to cope with personal stress.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.
So, are you ready to take on this rewarding role that comes with some really great benefits.
This is a permanent part time role requiring the post holder to work 15 hours per week.
To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation.
What we’re looking for:
- Do you have demonstrable experience (professionally or voluntary) supporting customers with substance misuse issues?
- Do you have experience supporting customers with mental health needs?
- Do you have knowledge or an understanding of housing support needs and benefits?
If so, this role is perfect for you!
Here at Peabody, we have an opportunity for a Outreach Support Worker on a Permanent basis in Brentwood, Epping & Harlow areas.
A bit about the role:
As a Outreach Support Worker, you will provide a service where planned support and crisis intervention is delivered to vulnerable people with low, medium and high support needs living in independent accommodation with the aim of them maintaining their home.
In conjunction with colleagues and Senior Managers, you will be responsible for the effective operation of the Support Service, in line with its policies and procedures, including encouraging a co-operative and supportive environment within the Service, listening to customers’ views and developing new services to meet these needs.
Some of the key results for the role include:
- To provide pre tenancy guidance and ongoing support to customers on all tenancy matters, including assistance to furnish and move into properties.
- To enable customers to abide by their tenancy agreements, giving advice and assistance on dealing with police and courts where this relates to housing matters
- To provide basic Welfare Benefits advice, assisting customers in claiming all benefit entitlements and assisting with accessing specialist support.
- To work with customers to identify the skills required to manage their own tenancy, including assistance to deal with difficult situations.
This role will require an Enhanced DBS check, a UK driver’s licence and access to a vehicle.
A bit about us:
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.
Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.
Here just a few of the benefits for working at Peabody:
- Up to 25 days’ annual holiday plus bank holidays
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal
- 4 x Life Assurance
- Competitive salaries that are benchmarked regularly against current market rates
- Professional development by access to "paid for" apprenticeship programs and qualifications
- Two additional paid volunteering days each year
- Family friendly policies
- Up to 10% pension contribution matched 1:1
Are you ready to apply?
Closing Date: 6 May 2024
Interview dates - Week commencing 13th May.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
To be considered for the position of Outreach Support Worker, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.
Contract type Permanent
Weekly hours Monday - Friday 9-5
£37,181 per annum and excellent benefits including flexible working
Fixed term until April 2026 – linked to funding
Full time hours a week – 37.5 per week
Closing date: Tuesday 7th May 2024 at 11.30 pm
Do you have proven experience of day-to-day staff and service management, including casework support and supervision? If leading a new financial resilience project sounds appealing, join Shelter as a Team Leader and you could soon be playing a vital role at the heart of our Birmingham Hub.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious people who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
In Birmingham our team has over 40 staff plus a team of volunteers. We specialise in housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We partner with a range of organisations to challenge the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation.
About the role
We have a new three year partnership with a leading bank, which aims to build financial resilience and break the cycles that can see people experiencing financial problems and this having a negative effect on their housing situation.
Your role will be to provide leadership and line management for six team members, keeping up to date with legislation, mentoring and coaching your team on complex issues in housing, debt and welfare benefits. The views of people with Lived Experience is key to service design at Shelter and you will lead on making sure they are involved to deliver a service that is truly co-produced. We aim to empower communities, so you will develop and deliver training on rights awareness and build relationships within the community. Compliance is also a crucial part of the role - you will monitor and report on contract and financial performance, carry out casework supervision and file reviews and identify systemic housing issues.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
You will need experience of working with people facing exclusion and disadvantage and in a multi-disciplinary context with partners, community groups and other agencies, acting as a safeguarding lead. A good understanding of housing, debt advice, and welfare benefits is essential. The communication skills it takes to line manage others, promote effective working relationships, with external agencies, people with lived experience and internally across Shelter, are key. You will be able to demonstrate the ability to manage externally funded contracts including reporting and financial oversight.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
The client requests no contact from agencies or media sales.
£37,181 per annum pro rata and excellent benefits including flexible working
Fixed term contract until 31st March 2026 - linked to funding
30 hours a week
Closing date: Tuesday 7th May 2024 at 11.30 pm
Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a Team Leader and you could soon be playing an important role at the heart of our Birmingham Hub.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious people who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
In Birmingham hub we specialise in providing housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We work in partnership with a range of organisations to improve the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation. This role will be to provide day to day leadership for our Peer Mentor Service, delivered in partnership with Birmingham and Solihull Mental Health Foundation Trust. FIRST stands for Forensic Intensive Support Recovery Teams, where Peer Mentors use their own lived experience of complex needs to provide early intervention to improve client outcomes.
About the role
You will be responsible for the day to day service delivery and line management of the Peer Mentors, supporting them to deliver tailor made and holistic support packages, integrating joint working protocols within NHS services. You will allocate referrals and work closely with the Service Manager and Service Commissioners to identify gaps in provision. At Shelter we are aiming to change the systems that cause the housing emergency so you will identify examples of good and bad practice which will then be used to call for systemic change.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
To succeed, you’ll need experience of working with people with complex needs and in a multi-agency context with partners, community groups and other agencies. A good understanding of housing, homelessness and welfare benefits issues is crucial. The communication skills it takes to line manage others and promote effective working relationships, with external agencies, people with lived experience and internally across Shelter, are key. Ideally you will understand employing individuals with lived experience of complex needs, the challenges and opportunities this presents and how best to provide effective support. You have experience of promoting take up of services both internally and externally.
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Tenancy Services Officer
Salary £16,560.59 + car allowance £1,901.81 – 17.5 hours pw
Location – Throughout Fenland in Cambridgeshire, but will have oversight of a supported scheme in Northampton
Full Time, Permanent
Do you have the drive to make a difference by living our client’s values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with their customers to maximise their quality of life. You'll work with their residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.
They’re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving their communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
You’ll be able to:
-
Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction
-
Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of their communities
-
Support the creation of new ideas and innovation in the business
-
Be adaptable and brilliant at working in partnership with their customers, colleagues and communities
Closing Date: 9.00am on Monday 6th May 2024.
Interviews will take place on week commencing 13th May 2024 (date to be confirmed)
About their team:
Their team is great! They’re led by their Executive Director of Customer Experience.
They work hard, support each other, and also like to have fun!
You’ll be part of their new Customer Experience Directorate – where you'll work as part of their Neighbourhood Teams who are led by their Assistant Director of Neighbourhoods and you’ll be reporting to their Community Housing Manager - it’s an exciting team to be part of, as they deliver their new corporate plan ambitions.
Are you looking for an opportunity where you will make a difference in helping to end homelessness and rebuild lives in Reading?
We have an exciting opportunity for someone to join our growing Reading Street Outreach Service in a Rough Sleeper Navigator role, across housing, immigration, women’s support, health, and substance misuse issues with some of Readings most vulnerable individuals.
The team provide through-care casework to socially excluded individuals who are sleeping rough or living in various temporary accommodation settings. The team works with clients who have complex needs requiring specialist support to remain away from the streets and sustain secure accommodation, avoiding a return to homelessness. In the role of Navigator, you will:
- Work proactively to make contact with clients to assess their needs who are at immediate risk of homelessness.
- Provide a client centred approach, offering support and advice to access suitable support including health care for physical and/or mental health conditions, specialised advice, and work and training opportunities.
- Build and maintain productive relationships with internal and external stakeholders including Local Authorities, other homeless services and housing providers, in UK and Europe.
- Provide line management, support and supervision to staff.
- In this role you will work across different locations to ensure support is provided to clients where it is needed, such as team offices, on the streets, local Day Centres or Housing Options.
About you
We are looking for people with excellent communication skills and some experience of engaging marginalised or vulnerable people. We encourage you to apply if you have a genuine interest in supporting and empowering individuals to make positive changes and the ability to work with a person-centred approach.
- You will have a good knowledge of housing legislation and welfare benefits, and understand the issues faced by homeless or vulnerably housed people.
- You will have the ability to develop positive relationships with a variety of people including regular contact with clients, good planning and organisational skills and the ability to work independently.
- Due to the needs of our services, the post holder may be required to work a shift rota, so flexibility is required. This may include some weekends and bank holidays.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website and click the ‘Apply Now’ Button to start your online application form
Closing date: 10am 29 April 2024
Interview and assessments on: week commencing 6 May 2024
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Women’s Pioneer Housing is a values led organisation with residents at the core of every service we provide. The role of the Resident Engagement and Resolution Officer is multi-faceted, not only will you be driving and delivering a growing resident engagement programme you will also handle the administration and complexity surrounding formal complaints.
This is a key role to support the organisation to deliver a service responsive to our resident feedback, as well as meeting governance arrangements and external scrutiny around resident involvement and complaints.
You do not need to have direct experience in these areas, but you must be astutely organised, assertive to chase management members to meet their deadlines and be adaptable.
The transferable skills you have will allow you to work collaboratively with staff across the organisation and with our residents. Your interpersonal skills will allow you to professionally and positively interact with different groups of stakeholders, building relationships where you are trusted and inspire confidence.
You will contribute to ensuring our quality standards are met and our services deliver in meeting our resident’s expectations. To do this you will be able to translate information, policies and legislation demonstrating excellent verbal and written communication skills in your dealings with stakeholders.
We provide homes for women of all ages and backgrounds and work closely with our residents to review and continuously improve our homes and services. Our colleagues represent our resident communities and our workforce is also diverse. We welcome who you are, what you are and what you bring and will eradicate discrimination on the basis of race, religion, sex, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, and we work to eliminate discrimination and disadvantage caused by social class. We appreciate applicants from all backgrounds.
What we offer
We offer hybrid working and flexi time working. You will be fully enabled to work from home with a laptop and mobile phone provided. Embracing our one team ethos, our entire team work together at our head office at least one day each week which will support you in your work bringing opportunities for you to build positive relationships with colleagues actively enhancing our culture.
We will provide a comprehensive induction programme with an opportunity to learn, develop and drive your own work.
Our benefits package includes:
- 26 days annual leave plus bank holidays rising to 29 days after 5 years of service.
- A generous flexi-time working arrangement, enabling you to accrue up to 26 days additional time-off in lieu each year
- A generous pension scheme
- Retail portal benefits programme
- Heath and well-being councelling
- Membership with the Chartered Institute of Housing
How do I apply?
Please send us the following three documents
- An up-to-date CV which shows your full career history, we recommend that this is no longer than two pages;
- A supporting statement marked “Resident Engagement and Resolution Officer” explaining why you are interested in this role and detailing how you fulfil the person specification.
- A completed Diversity Monitoring form.
Applications must be received by 12noon on Tuesday 29 April 2024 with the subject heading “Resident Engagement and Resolution Officer”
We will hold face-to-face interviews for this role on the week beginning on 6 May 2024. We will contact successful applicants directly to organise interviews.
To offer single women access to safe, secure and good quality affordable homes and services that enable women to live a good quality of life.
Homeless Recovery Worker
Working across Poole, Bournemouth and Christchurch
£23,775 progressing to £25,027 plus excellent benefits
Permanent
Full Time (You will work on a 7-week rotation, with a mixture of early and lates between the hours of 7am - 8pm)
Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence?
Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.
Our Client supports people who are homeless across Bournemouth, Poole and Christchurch. This is a new service that starts in June, so this is an exciting opportunity to be part of their set up and implementation of this team.
They have a new opportunity for a Homeless Recovery Worker to join them to work with people who are experiencing repeat homelessness and rough sleeping and who face multiple challenges.
This is a key role in which you will support clients and help them to progress and achieve their goals. Your positive attitude towards your work and your team will help to contribute to a great working environment. You will have a calm and personable manner and be resilient to potentially difficult situations.
Some of your duties will include:
- Supporting your own caseload of clients and working with them on a one to one basis out in the community and in the clients homes.
- Identifying their needs and putting together a support plan which is equally achievable and realistic for them
- Linking with outreach workers and other agencies to build rapport and trust with clients who are homeless in preparation for them getting their own accommodation
- Working with people to identify their strengths and talents, and encourage them to focus and build on these
- Helping clients to access the benefits they are entitled to claim
- Encouraging their involvement in personal progression in the form of education, training, employment activity or volunteering
- Helping them improve their practical skills in areas such as budgeting, shopping, cooking, housework and managing a tenancy
- Working with external partners to maximise the opportunities available to clients so that they can resettle in the community.
- Gaining knowledge and understanding of the Housing First principles and how Housing First uses a client-led approach
- Working in accordance with the Health and Safety regulations and all policies and procedures
- Working flexibly across all areas of operation where required and prior notice given
What you will bring:
Previous experience in this type of work is not essential but you will have a real passion for wanting to work with people who are homeless. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.
You will receive support and training in understanding our clients principles but some prior research and understanding of the support model is desirable.
You will need to hold a full driving licence with access to a car as you will be required to work flexibly across Bournemouth, Poole and Christchurch locations.
You will have:
- Clear verbal and written English
- Good IT and keyboard skills
- Polite, assertive manner, ability to self -motivate
- Passion for working in a client/customer facing role
- Knowledge of the benefits system and tenancy legislation
- Have an interest and genuine concern for homelessness and related issues
- Knowledge of voluntary and statutory agencies
- Knowledge of best practice in supporting people with drug/alcohol and/or mental ill health issues, including realistic harm reduction approaches
Our client reserves the right to close their advert early if a successful candidate is found, so please submit your application as soon as possible.
Staff benefits, support and development
Our clients benefits include:
- Pension with life cover
- Generous holiday allowance
- Extra mile awards for outstanding work
- Work offers including discounted shopping vouchers, days out and holidays
- Cycle to work scheme
- Confidential employee assistance programme including access to counselling
- Employee voice – our Staff Council
- Recruitment referral scheme
We support and develop our staff by providing:
- A comprehensive induction and training programme
- Management training
- Trauma-informed care training
- Specialist training, coaching and development opportunities linked to personal development plans
- Access to accredited qualifications
- Mental Health First Aid training and provision
- Access to counselling psychologists via our Psychology Service
If you love helping others and want to join their friendly team, they would love to hear from you!
Forensic Intensive Recovery Support Team (FIRST) Peer Mentor Advert
Fixed term contract until 31st March 2026 – linked to funding
Full time – 37.5 hours per week
Salary Grade 1.1 - £24,102 per annum
Have you experienced mental health issues? Are you an ex-offender? Would you like to use your experience to help others turn their lives around? We have a paid vacancy for someone to join us as a Peer Mentor and gain experience working with a leading provider of homelessness and housing advice and support while inspiring and motivating others in their own recovery.
About the Peer Mentor Service
Shelter is delivering a Peer Mentor Service in partnership with the Forensic Intensive Recovery Support Team (FIRST) within Birmingham and Solihull’s Mental Health Foundation Trust. The FIRST service is a comprehensive recovery focussed multi-disciplinary team addressing the individual needs of our service users through tailored packages of care. It includes Consultant Psychiatrists, Psychologists, Advanced Nurse Practitioners, Community Psychiatric Nurses, Occupational Therapists, Support Workers, Peer Mentors, Substance Use workers and Social Workers. Each service user will have an allocated Care Coordinator and Responsible Clinician who monitor, and review care and support needs and interventions.
The Peer Mentor role will engage with clients on the ward and within the community - with a primary focus on supporting clients with their transition away from staying on the ward to living in the community. The Peer Mentor service’s aim is to help people with multiple and complex needs to enhance the support available through the FIRST Pathway.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the role
As a Peer Mentor, you'll support people with mental health concerns who are looking to create sustainable lives in the community by improving engagement with services with a view to sustaining wellbeing and reducing reoffending. Your own experiences will be invaluable as you engage with and motivate individuals to set goals around their recovery. This will include building a relationship of trust with individuals and understanding the importance of empowering them to make their own choices. Along the way, you will have the opportunity to access personal support to develop new skills and improve your self-confidence to do the job.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
We’re looking for people who have had mental health issues, are ex-offenders or who have been through the criminal justice system. Lived Experience of homelessness and substance use is useful but not essential. You’ll need to have accessed support services, have an understanding of how these experiences have affected you and be able to tap into these experiences to identify gaps in services and barriers to recovery and how things can be improved. You’ll need to have been stable for at least 18 months and be willing to share details of your successful journey with others to help them. You will be looking to go into a career supporting vulnerable adults and this will be a great opportunity to gain experience. Basic computer skills will be needed, as well as the interest to develop and learn new skills.
*Offers of employment are subject to Risk Assessment, Enhanced DBS, Proof of Right to work and two references being satisfactory to Shelter.
*Evidence of/ or willingness to receive the below vaccinations are a requirement of this post:
· Tetanus
· Diphtheria
· Polio
· MMR
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.
If anyone would like further information about this position, Shelter in partnership with FIRST will be holding an information session on 29th April at 11.00 am. To register your interest please see details on the job advert on Shelter's website.
Apply to be part of an exciting initiative and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Night Support Worker
Working across Poole, Bournemouth and Christchurch
£25,307 plus excellent benefits
Permanent
Full Time (4 on 4 off 12 hour shifts 7.30pm - 7.30am)
Are you looking for a challenging and rewarding role where you are able to support people every day and provide a safe environment for them to feel safe and comfortable?
Do you enjoy working in an environment where every shift is different to the next? Then this could be the role for you.
Our client supports people who are homelessness across Bournemouth, Poole and Christchurch. This is a new service that starts in June, so this is an exciting opportunity to be part of the set up and implementation of this team.
They have a new opportunity for a Night Support Worker to join their night team to provide support to their homeless clients.
Your primary role will be to keep their service and the people that use it, safe. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations.
Some of your duties will include:
-
Being the first welcoming friendly face for people coming into the service
-
Providing informal support to clients and be a listening ear
-
Responding to incoming calls
-
Managing clients and their visitors within the building and any associated safety issues. Dealing with any incidents that may arise and contact external services when necessary
-
Monitoring the service and surrounding areas that are covered by CCTV
-
Carrying out regular visual checks / fire checks on the interior and exterior of the buildings and car park
-
Working in accordance with Health and Safety regulations and policy and procedure
-
Providing basic First Aid assistance until help arrives – Full training provided
Their night workers will usually work a 12 hour (waking) shift between 7.30pm - 7.30am, on a four night on, four night off rota. Although these are long shifts, you will get four days off after, which can provide a great work life balance.
What you will bring:
Previous experience in this type of work is not essential, but you will have a real passion for wanting to work with homeless people. Your values will match theirs, you will be committed to helping others and enjoy the real job satisfaction that this brings.
You will need to hold a full driving licence with access to a car as you may be required to work flexibly across Bournemouth, Poole and Christchurch locations.
You will have:
-
Clear verbal and written English
-
Good IT and keyboard skills
-
Polite, assertive manner, ability to self-motivate
-
Passion for working in a client/customer facing role
They reserve the right to close their adverts early if a successful candidate is found, so please submit your application as soon as possible.
Staff benefits, support and development
Their benefits include:
-
Pension with life cover
-
Generous holiday allowance
-
Extra mile awards for outstanding work
-
Work offers including discounted shopping vouchers, days out and holidays
-
Cycle to work scheme
-
Confidential employee assistance programme including access to counselling
-
Employee voice – their Staff Council
-
Recruitment referral scheme
They support and develop their staff by providing:
-
A comprehensive induction and training programme
-
Management training
-
Trauma-informed care training
-
Specialist training, coaching and development opportunities linked to personal development plans
-
Access to accredited qualifications
-
Mental Health First Aid training and provision
-
Access to counselling psychologists via our Psychology Service
If you love helping others and want to join their friendly team, they would love to hear from you!
Resettlement Support Worker
Hampshire
£23,775 rising to £25,027 plus excellent benefits
Permanent
Full Time (Monday - Friday 9am-5pm)
Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence?
Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.
Our client has an opportunity for a Resettlement Support Worker to join their team supporting refugees to settle into the UK.
You will help them to settle into their accommodation, access local services and reduce isolation. You will love helping others, have a listening ear and have the ability to adapt how you speak to suit your audience. You will be creative, find solutions to problems, and support refugees to feel safe in their new environment.
Some of your duties will include:
-
Implementing refugee needs assessments and risk management plans
-
Supporting refugees with advice on housing and related matters
-
Liaising with housing and other agencies on behalf of refugees
-
Assisting with welfare benefit issues, helping source household goods via various schemes and utilising any funding available
-
Supporting refugees liaising with gas & electricity suppliers and other suppliers as necessary
-
Being a key contact for refugees when they are experiencing difficulty
-
Working with interpreters, colleges, training agencies, employers, Job Centre plus to help the client have access to training, education, voluntary work, work experience
-
Organising and encouraging refugee participation in the community
What you will bring:
Previous experience in this type of work is not essential but you will have a real passion for wanting to work with refugees. Your values will match theirs, you will be committed to helping others and enjoy the real job satisfaction that this brings.
You will need to hold a full driving licence with access to a car as the role is based out in the community.
You will have:
-
Clear verbal and written English
-
Good IT and keyboard skills
-
Polite, assertive manner, ability to self -motivate
-
Passion for working in a client/customer facing role
-
Knowledge of the benefits system and tenancy legislation
-
Have an interest and genuine concern for refugees, homelessness and related issues
They reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
Staff benefits, support and development
Their benefits include:
-
Pension with life cover
-
Generous holiday allowance
-
Extra mile awards for outstanding work
-
Work offers including discounted shopping vouchers, days out and holidays
-
Cycle to work scheme
-
Confidential employee assistance programme including access to counselling
-
Employee voice – their Staff Council
-
Recruitment referral scheme
They support and develop their staff by providing:
-
A comprehensive induction and training programme
-
Management training
-
Trauma-informed care training
-
Specialist training, coaching and development opportunities linked to personal development plans
-
Access to accredited qualifications
-
Mental Health First Aid training and provision
-
Access to counselling psychologists via their Psychology Service
If you want to make a real difference to our client’s lives, and work as part of a friendly, supportive team, they would love to hear from you!