Charity Suppliers Jobs in Greater London

Are you a great listener?  Do you love to help solve problems?  Can you help people by taking complex, technical information and translating it for people who vulnerable, and people in crisis?

We are working with an amazing mission led organisation to support them in finding a great Help Desk Advisor. The role would see you using those great listening and problem solving skills, and supporting people in crisis, and vulnerable people.

You will be working in a hybrid way, with 2-3 days per week in the London office, working with other advisors so that you can support each other, and increase your learning.  The role also home working for the remainder of the week, enabling great flexibility.

The role will see you managing multiple referrals at any one time.  Your comfort in moving at pace from one conversation to another, whilst ensuring that the information that you provide is correct, and fully understood will be key.  You will also be learning which cases to refer to other areas.  There is great training in place, and the right candidate will be fully supported in getting up to speed in this hugely impactful role.

The ideal candidate will have a clear and reassuring telephone manner, and the ability to communicate complex information in plain English.  We will be reviewing applications on a rolling basis so please apply early to avoid disappointment. 

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Do you have experience in administration and customers service, alongside strong numerical skills?

Prospectus is delighted to be partnering with the Fundraising Regulator for the recruitment of a Business and Registration Assistant on a full-time permanent basis. The role is offered on hybrid basis with two days in the London office.

The Fundraising Regulator is an independent, non-statutory body that regulates fundraising across the charitable sector in England, Wales, and Northern Ireland.

The Fundraising Regulator is committed to diversity, equality and inclusion. They want their workforce to be truly representative of the society they are here to support and protect so that they’re able to regulate effectively. They also want each employee to feel respected and able to give their best. They do this by operating a fair and inclusive recruitment process, which aims to reach a diverse pool of candidates. This is also supported by a range of policies that encourage a flexible and supportive working environment.

The Business and Registration Assistant is a crucial position that works closely with the Finance team and other colleagues to onboard and renew charity registrations. The role involves processing online applications, collecting the fundraising levy, handling customer enquiries, and ensuring that charities meet registration requirements and standards. The position offers an exciting opportunity for individuals with strong processing skills and empathy to make a meaningful contribution to a dynamic service. It will involve processing new applications, managing emails, updating contact details, handling telephone queries, and issuing invoices for the annual levy collection. They will also assess financial accounts to determine appropriate registration fee levels and contribute to the continual improvement of the registration process. Other duties may be required as directed to support the team's objectives.

The successful candidate will require relevant experience in business administration and/or finance or registration teams. They will be IT literate and hold strong communication, organisation, and prioritisation skills. Experience in liaising with stakeholders and providing strong customer service is also crucial for the role. Desirable attributes include familiarity with CRM systems, registration schemes, and basic accounting knowledge. The selection process will assess these skills and experiences at different stages.

If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Do you excel in creating captivating digital content and have a track record of website optimisation?

Prospectus is delighted to be partnering with the Fundraising Regulator for the recruitment of a Digital Content Officer on a full-time permanent basis. The role is offered on hybrid basis with two days in the London office.

The Fundraising Regulator is an independent, non-statutory body that regulates fundraising across the charitable sector in England, Wales, and Northern Ireland.

The Fundraising Regulator is committed to diversity, equality and inclusion. They want their workforce to be truly representative of the society they are here to support and protect so that they’re able to regulate effectively. They also want each employee to feel respected and able to give their best. They do this by operating a fair and inclusive recruitment process, which aims to reach a diverse pool of candidates. This is also supported by a range of policies that encourage a flexible and supportive working environment.

The role includes working with the Communications Manager to boost the Fundraising Regulator’s digital footprint on various platforms, ensuring content is up-to-date, accessible, and engaging through diverse formats such as graphics and webinars. You will also oversee website management, content audits, and collaborations with web development teams for continual improvement in functionality, accessibility, and compliance. Social media strategy, content creation, engagement tracking, and digital marketing campaign execution are central to this role, alongside advising on digital initiatives and supporting team members.

The successful candidate should have proven experience in digital content and communications, preferably with some experience in web editing or similar in small to medium organisations. A strong understanding of digital trends and website content optimisation is crucial, with experience in a regulatory or charity environment beneficial. Essential skills include digital content creation, audit experience, technical website knowledge, and proficiency in content management systems (Drupal preferred), digital marketing platforms, and analytics tools. Familiarity with Photoshop, Illustrator, video editing software, SEO, and pay-per-click marketing, plus agency collaboration experience, are valued but not mandatory.

If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Are you an experienced administrator ready to ensure the smooth operation of the Fundraising Preference Service (FPS), collaborating closely with the public and charity organisations?

Prospectus is delighted to be partnering with the Fundraising Regulator for the recruitment of an FPS Administrator on a full time six month contract. The role is offered on hybrid basis with two days in the London office.

The Fundraising Regulator is an independent, non-statutory body that regulates fundraising across the charitable sector in England, Wales, and Northern Ireland.

The Fundraising Regulator is committed to diversity, equality and inclusion. They want their workforce to be truly representative of the society they are here to support and protect so that they can regulate effectively. They also want each employee to feel respected and able to give their best. They do this by operating a fair and inclusive recruitment process to reach a diverse pool of candidates. This is also supported by various policies that encourage a flexible and supportive working environment.

This role is a 6-month contract and the successful candidate will report directly to the FPS Contracts Manager and will be instrumental in ensuring the FPS functions efficiently. This role is vital for facilitating smooth communication between the public and charities, as well as for improving compliance within the charity sector.

This role involves managing the daily operations of FPS, processing requests through the telephone helpline and online portal, and ensuring the timely distribution of system-generated letters. The job also requires engaging with charities to ensure they promptly collect their suppression requests, identifying non-compliant organisations, and contributing to team initiatives.

The ideal candidate should have excellent customer service and communication skills, proficiency in using web applications, databases, and Microsoft Office, as well as the ability to interact effectively with stakeholders. They should possess a methodical approach to repetitive tasks, pay close attention to detail, prioritise workload, and meet deadlines with minimal supervision. Desirable qualities include a background in call handling, experience in charity or regulatory sectors, and familiarity with charity fundraising.

This job is a unique chance to apply administrative skills in the charity sector, making a meaningful difference in how charities interact with the public and improving the FPS service.

If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Are you passionate about delivering a casework function to regulate charitable fundraising and protecting the public?

Prospectus is delighted to be partnering with the Fundraising Regulator for the recruitment of a Case Officer on a full-time permanent basis. The role is offered on hybrid basis with two days in the London office.

The Fundraising Regulator is an independent, non-statutory body that regulates fundraising across the charitable sector in England, Wales, and Northern Ireland.

The Fundraising Regulator is committed to diversity, equality and inclusion. They want their workforce to be truly representative of the society they are here to support and protect so that they’re able to regulate effectively. They also want each employee to feel respected and able to give their best. They do this by operating a fair and inclusive recruitment process, which aims to reach a diverse pool of candidates. This is also supported by a range of policies that encourage a flexible and supportive working environment.

Reporting to a Case Manager, the Case Officer will be the initial point of contact for members of the public, charities, and fundraising agencies when a complaint is made to the Fundraising Regulator. As a Case Officer, you will deliver excellent service to all stakeholders, and you will investigate and resolve complaints promptly and efficiently. Working in a busy, supportive and committed team, you will manage your caseload and will undertake independent research and support on a variety of related projects. You will ensure consistent and robust evidence-based decision-making and will maintain accurate and timely records.

To be considered for this post, you will have experience in a casework or complaints-handling environment. You will have the ability to investigate, analyse and exercise judgment in complex situations, and be able to demonstrate a sensitive and diplomatic approach to resolving complaints. You will have exceptional verbal and written communication skills and the ability to understand the regulatory framework that the Fundraising Regulator operates within.

If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.