Academic year casework jobs
What’s my CV Worth?
How much could you earn in the charity sector? Use our CV checker to find out.
Check NowSouth Bank Students Union is a non-for-profit organisation, which champions social mobility through education and has a vision to disrupt the cycle of inequality in higher education.
We are looking for a Student Advisor to join our new team as we embark on a five-year strategy to transform the way we engage and support students to help them reach their full potential.
Do you want to work for an organisation dedicated to changing lives for the better? We are looking for a Student Advisor to join our Advice and Outreach team to help us transform the way we engage and support students to help them reach their full potential.
We are looking for someone with experience in delivering case-based advice on a 1-2-1 and/or group basis. You may have experience as an advisor in a students’ union, but this is not essential. We want to recruit someone who shares our values and can demonstrate a clear ability to support LSBU students through academic processes and offer them advice on how to achieve the best outcome in their circumstances.
The role will be line managed by our Advice and Outreach Manager, and play a vital role in the Advice & Outreach team.
South Bank Students Union is a non-for-profit organisation, which champions social mobility through education and has a vision to disrupt the c... Read more
The client requests no contact from agencies or media sales.
Advice Service Supervisor – Role Description
Role Purpose
Citizens Advice East Berkshire is seeking to appoint a highly motivated and experienced Advice Service Supervisor, to start as soon as possible.
The successful candidate will provide high-quality advice and information across East Berkshire, from our two main offices, various outreach locations, and through telephone and digital access channels.
The ideal candidate will have previous Citizens Advice experience, ideally as an Advice Session Supervisor or equivalent, but we would consider individuals from other backgrounds who have demonstrable experience in an advice-giving capacity and leading teams.
You must have a minimum of two years’ experience of advice work including advising or supporting on complex cases in welfare rights, benefits, employment, housing and debt, and have demonstrable experience in managing complex cases, negotiating with third parties on behalf of clients and maintaining accurate and comprehensive case recording.
The postholder will work closely with professional and voluntary sector partners, as well as a committed and experienced team while acting as an ambassador for Citizens Advice East Berkshire.
Citizens Advice East Berkshire operates a range of services and projects, ranging from generalist advice services to those that work with our more vulnerable clients. The successful candidate will be allocated to a team based on their existing experience and knowledge.
Interviews will be arranged as they are received for suitable candidates and the openings will close upon successful appointment, so it is advised applications are submitted promptly to avoid disappointment.
You must be eligible to work in the UK and a DBS check is required for this role.
Salary (DOE): FTE £24,000-£27,000
Hours: Full-time, although part-time (minimum of 3 days per week) may be considered
Contract Term: Permanent
Location: Based in our Maidenhead and Bracknell offices with some remote working possible.
Reporting to: Advice Services Manager, Citizens Advice East Berkshire
Main Duties and Responsibilities
Staff and Volunteer Management
- Ensure the effective performance management and development of volunteers through regular supervision sessions, the appraisal process and learning and development.
- Participate in the induction and training of new staff and volunteers as delegated.
- Participate in recruitment and selection activities as delegated.
- Identify recruitment and training needs, and liaise with Trainer to ensure needs are met through targeted recruitment and training
- Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff and volunteers can do their best.
Supervising Advice Sessions
- Manage the practicalities of the advice session and ensure adequate staffing and resources.
- Provide an appropriate level of support and supervision to individual workers depending on their level of competence.
- Monitor all the case records of designated staff, volunteers, and trainees to meet quality standards and service level agreements.
- Ensure remedial and developmental and training issues are identified and acted on in a timely manner to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice.
- Keep technical knowledge up to date and provide technical support to advisers and / or caseworkers.
Networking and partnerships
- Grow and maintain partnerships with professional and voluntary sector partners, while acting as an ambassador for Citizens Advice East Berkshire.
- Develop links with relevant statutory and non-statutory agencies relevant to the role.
- Attend regular team meetings with external partners, present our services, and act upon feedback to improve our services
- Use influencing skills to promote Citizens Advice and foster good relationships with external stakeholders.
Learning & Professional Development
- Keep up to date with legislation relevant to the role, trends, ideas and thinking
- Attend and actively participate in regular support and supervision sessions and appraisals with the Advice Services Manager.
- Identify your own learning and development needs and take steps to address these.
Administration
- Monitor and evaluate activities appropriate to the role and contribute to the organisational planning process by providing regular reports and feedback on areas of responsibility.
- Develop and maintain effective admin systems and records relevant to the role.
- Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed
- Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required.
Other
- Keep up to date with Citizens Advice Aims, policies and procedures and ensure these are followed.
- Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
- Keep up to date with research and campaigns (R&C) issues and ensure R&C is promoted and integrated in a way relevant to the role.
- Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team.
- Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues.
- Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.
- In addition to the tasks and duties outlined in this job description, to undertake such duties which are generally compatible with the functions of the post
Person Specification
Essential:
- Minimum of two years’ experience of advice work including advising or supporting on complex cases in welfare rights, benefits, employment, housing, and debt.
- Ability to commit to, and work within, the aims, principles, and policies of the Citizens Advice service.
- A good, up to date understanding of equality and diversity and its application to the provision of advice, and the supervision and development of volunteers.
- Proven ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Ability to monitor and maintain own standards.
- Ability to communicate effectively verbally and in writing.
- Demonstrable understanding of the issues affecting society and their implications for clients and service provision.
- Demonstrable understanding of the issues involved in interviewing clients.
- Proven ability to manage / supervise others, including ability to recruit, develop and motivate volunteers.
- Proven ability to monitor and maintain service delivery against agreed targets.
- Ability to monitor and analyse statistics and check accuracy of calculations.
- Proven ability to develop individuals or groups by providing support, guidance, tutoring and / or training.
- Proven ability to supervise and monitor advice work and to maintain casework systems and procedures.
- Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.
- Ability to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.
- Ability to use IT systems and packages, and electronic resources in the provision of advice and the preparation of reports and submissions.
- Ability to monitor and maintain recording systems and procedures.
- A commitment to continuous professional development.
Desirable:
- Has previous Citizens Advice experience, ideally as an Advice Session Supervisor or equivalent
- May suit someone that has worked in the voluntary sector as a Team Leader or equivalent.
- Qualifications/ CPD that would be beneficial to this role.
Please complete an application pack and a cover letter to apply. CV's on their own will not be accepted.
About Us
We support anyone living or working in Bracknell Forest, Maidenhead and Windsor, and Slough by providing fr... Read more
The client requests no contact from agencies or media sales.
Advice Service Team Leader – Role Description
Role Purpose
Citizens Advice East Berkshire is seeking to appoint a highly motivated and experienced Advice Service Team Leader, to start as soon as possible.
The successful candidate will lead a team of staff and volunteers in providing a high-quality advice and information service across East Berkshire, from our two offices, various outreach locations, and through telephone and digital access channels.
You will support the Advice Services Manager, delivering advice services; managing staff and volunteers by undertaking one-to one’s, training, and development; and ensuring our services are delivered, monitored, evaluated, and developed effectively and efficiently. Demonstrable work experience in these areas will be required.
The ideal candidate will have previous Citizens Advice experience, potentially as an Advice Session Supervisor or equivalent, but we would consider individuals from other backgrounds who have demonstrable experience in an advice-giving capacity and leading teams.
You must have a minimum of two years’ experience of advice work including advising or supporting on complex cases in welfare rights, benefits, employment, housing, and debt, and have experience in the provision of staff & volunteer support, development, and motivation.
The postholder will work closely with public and voluntary sector partners, as well as a committed and experienced team. You will be confident in working with stakeholders at all levels and be able to grow and develop great partnerships while acting as an ambassador for Citizens Advice East Berkshire.
Citizens Advice East Berkshire operates a range of services and projects, ranging from generalist advice services to those that work with our more vulnerable clients. The successful candidates will be allocated to a team based on their experience and knowledge.
Interviews will be arranged as they are received and the openings will close upon successful appointment, so it is advised applications are submitted promptly to avoid disappointment.
You must be eligible to work in the UK and a DBS check is required for this role.
Salary (DOE): FTE £30,000-£32,000
Hours: Full time – 37 hours
Contract Term: Permanent
Location: Based in our Maidenhead and Bracknell offices with some remote working possible.
Reporting to: Advice Services Manager, Citizens Advice East Berkshire
Main Duties and Responsibilities
Service Leadership & Management
- Manage and develop advice services and projects to ensure quality, ease of access and consistency throughout the service
- Ensure projects meet funder targets and are delivered within the budgets
- Lead the advice teams and delegated projects, including leading regular team meetings for staff and volunteers
- Prepare and issue reports as required for the Advice Services Manager, attending meetings as required to present findings and recommendations
Staff and Volunteer Management
- Ensure the effective performance management and development of volunteers through regular supervision sessions, the appraisal process and learning and development.
- Participate in the induction and training of new staff and volunteers as delegated.
- Participate in recruitment and selection activities as delegated.
- Identify recruitment and training needs, and liaise with Trainer to ensure needs are met through targeted recruitment and training
- Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff and volunteers can do their best.
Supervising Advice Sessions
- Manage the practicalities of the advice session and ensure adequate staffing and resources.
- Provide an appropriate level of support and supervision to individual workers depending on their level of competence.
- Monitor all the case records of designated staff, volunteers, and trainees to meet quality standards and service level agreements.
- Ensure remedial and developmental and training issues are identified and acted on in a timely manner to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice.
- Keep technical knowledge up to date and provide technical support to advisers and / or caseworkers.
Networking and partnerships
- Grow and maintain partnerships with professional and voluntary sector partners, while acting as an ambassador for Citizens Advice East Berkshire.
- Develop links with relevant statutory and non-statutory agencies relevant to the role.
- Attend regular team meetings with external partners, present our services, and act upon feedback to improve our services
- Use influencing skills to promote Citizens Advice and foster good relationships with external stakeholders.
Learning & Professional Development
- Keep up to date with legislation relevant to the role, trends, ideas and thinking
- Attend and actively participate in regular support and supervision sessions and appraisals with the Advice Services Manager.
- Identify your own learning and development needs and take steps to address these.
Administration
- Monitor and evaluate activities appropriate to the role and contribute to the organisational planning process by providing regular reports and feedback on areas of responsibility.
- Develop and maintain effective admin systems and records relevant to the role.
- Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed
- Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required.
Other
- Keep up to date with Citizens Advice Aims, policies and procedures and ensure these are followed.
- Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
- Keep up to date with research and campaigns (R&C) issues and ensure R&C is promoted and integrated in a way relevant to the role.
- Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team.
- Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues.
- Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.
- In addition to the tasks and duties outlined in this job description, to undertake such duties which are generally compatible with the functions of the post
Person Specification
Essential:
- Experience of implementing and monitoring business related objectives
- Previous provision of one-to one’s, training, and employee development.
- Minimum of two years’ experience of advice work including advising or supporting on complex cases in welfare rights, benefits, employment, housing, and debt.
- Ability to commit to, and work within, the aims, principles, and policies of the Citizens Advice service.
- A good, up to date understanding of equality and diversity and its application to the provision of advice, and the supervision and development of volunteers.
- Proven ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Ability to monitor and maintain own standards.
- Ability to communicate effectively verbally and in writing.
- Demonstrable understanding of the issues affecting society and their implications for clients and service provision.
- Demonstrable understanding of the issues involved in interviewing clients.
- Proven ability to manage / supervise others, including ability to recruit, develop and motivate volunteers.
- Proven ability to monitor and maintain service delivery against agreed targets.
- Ability to monitor and analyse statistics and check accuracy of calculations.
- Proven ability to develop individuals or groups by providing support, guidance, tutoring and / or training.
- Proven ability to supervise and monitor advice work and to maintain casework systems and procedures.
- Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.
- Ability to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.
- Ability to use IT systems and packages, and electronic resources in the provision of advice and the preparation of reports and submissions.
- Ability to monitor and maintain recording systems and procedures.
- A commitment to continuous professional development.
- Has a right to work in the UK
Desirable:
- Has previous Citizens Advice experience, ideally as an Advice Session Supervisor or equivalent
- May suit someone that has worked in the voluntary sector as a Service Manager, Senior Team Leader, or equivalent.
- Qualifications/ CPD that would be beneficial to this role.
Please complete an application form and submit a covering letter to apply for this role. CV's only will not be accepted.
About Us
We support anyone living or working in Bracknell Forest, Maidenhead and Windsor, and Slough by providing fr... Read more
The client requests no contact from agencies or media sales.
Housing & Homelessness Manager vacancy at award winning charity RMC.
Reporting to: Head of Services
Hours: Full time 35 hours a week
Contract Permanent with six months’ probation
Closing date 31st August 2022
About us
The Refugee and Migrant Centre (RMC) is an established, multi award winning charity that provides a safe, welcoming environment to thousands of refugees and migrants living in the Black Country and Birmingham.
Our highly skilled and diverse staff team provide a broad range of services including advice and support on immigration (OISC regulated level 1, 2 & 3), employment, welfare, education, ESOL, housing, homelessness, destitution, citizenship, health and wellbeing.
RMC have been assisting beneficiaries to access and sustain appropriate accommodation and improve their housing and living conditions for nearly two decades. RMC also deals with many aspects of homelessness, destitution, rough sleeping,exploitation,etc.
Purpose of the Job:
The Refugee & Migrant Centre (RMC) are a well-established, multi award winning regional charity, renowned for its work in assisting refugees and migrants through crisis and disadvantage; we remove barriers to integration and help our clients to become equal citizens via a whole person approach to delivery of services. RMC have a very broad remit and an extremely varied service user base.
The Housing & Homelessness Manager will join RMC at a management level and will work closely with the Head of Services, Regional Operations Manager and other key managers. This is an exciting time to be joining the team, as RMC grow to meet our aspirations. We are strengthening and expanding our infrastructure following a period of rapid growth in activities and development as well as in staff numbers and turnover.
Purpose and Scope of the Role
This role is essential for the day-to-day management of our Housing & Homelessness services and in particular, the delivery of front-line services. You will ensure that an excellent quality service which meets the needs of people experiencing housing and associated difficulties is provided at all times. To this end, you will lead and supervise a staff and volunteer team delivering a specialist service.
This role sits within our casework team which offers holistic advice and a whole person-centred approach. The housing support speciality will help people to prevent the loss of their homes, to resettle after a period of homelessness and where their housing issues are as a result of domestic abuse. People we work with might be facing difficulties such as mental health issues, drugs and alcohol use, anti-social behaviour or domestic abuse. We work with the whole household and support individuals and families through our specialist workers where relevant and link clients in with a range of in-house and external support. The Housing Manager’s role provides oversight of this support to clients, ensuring that all issues are appropriately assessed and managed, through line management of staff, risk assessments, safeguarding and service overview. This role will develop and lead on multi agency relationships across the region to ensure that all support is delivered taking account of statutory and voluntary services available.
Description of the role- main objectives
- To support and manage the staff team delivering housing & homelessness services to ensure the most effective service is delivered to our clients.
- To ensure the service adheres to RMC’s Quality Standards and meets contractual and internal performance targets
- To support the integration of volunteers in the service, offering input to their recruitment, training, management and organisation.
- To assist in the marketing and promotion of the service
- To ensure the service is professional, impartial, pragmatic and focused on getting the best outcomes possible for our clients.
- To develop RMC’s Housing & Homelessness work to the next level looking at ways to support clients after initial crisis period.
About you
You will be someone who can demonstrate the following knowledge, skills and experience:
- Experience of day to day staff and service management, including casework support and supervision
- Specific and demonstrable experience of managing housing advice provision
- Experience of promoting the take- up of services amongst multi- disciplinary teams
- Competent in the use of a range of IT tools to carry out your work, including case management systems, Microsoft applications, internet and email etc.
Key responsibilities
Managing staff to ensure Housing support service delivery
- To set stretching and realistic objectives and targets for individual staff members that enable the service delivery to meet its targets for funded projects/contracts.
- To line manage staff to meet those objectives and targets and to develop their skills, including coaching, mentoring and training individuals and the team.
- To ensure all service delivery meets contractual, quality and professional internal targets and standards.
- Be responsible for people management - including attendance, performance, motivation and learning and development needs.
- Monitor the level, nature and quality of RMC casework, ensuring a fair distribution of work among staff.
- To contribute to the day-to-day management of the service.
- To be responsible for the rota and ensuring that the service has adequate cover.
- To manage volunteers, including supporting their recruitment, training and development.
Provision and Development of Service
- Monitor the effectiveness and efficiency of service delivery.
- To develop RMC’s Housing & Homeless work and look at ways to support clients once the initial housing crisis is dealt with and they are in more sustainable housing.
- Identify best practice, develop and implement improvements to ensure client needs are met.
- Promote and market the service and work closely with other managers
- Promote effective working relationships with appropriate external agencies and internally across RMC’s departments.
- Assist in the development and implementation of service user involvement activities
General
- Contribute to, or lead regular team meetings, including advice team meetings.
- Produce management reports.
- Work in accordance with the appropriate operating model
- Respond promptly to reasonable internal and external information requests.
A DBS check will be carried out for this post.
Flexibility
In order to deliver the stated aims of for this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above, such duties will fall within the scope of the job and be directly related within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed
Person Specification
Approach
Essential
Desirable
Demonstrate understanding and commitment to equal opportunities and diversity
✓
Demonstrate a commitment and enthusiasm for working with our service user group
✓
Able to build and maintain relationships whilst maintaining appropriate professional boundaries
✓
Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload
✓
Demonstrate a proactive approach to work
✓
Strong team player, able to be flexible in response to changing priorities / needs.
✓
Knowledge & skills
Understands the case management of tenancy related issues
✓
Knowledge of Welfare Benefits and how they relate to Housing provision
✓
Knowledge of Housing Legislation
✓
Excellent technical literacy of Microsoft Applications e.g. Word, Excel, Power point, Outlook, Access
✓
Good verbal and written communication skills, including accuracy and attention to detail
✓
Good interpersonal skills including listening and display empathy
✓
Excellent organisational skills, able to prioritise effectively and meet deadlines
✓
Apply and promote risk management to work practices, working in line with policies and procedures
✓
Demonstrate an awareness of GDPR and the need for confidentiality when dealing with personal information
✓
Has a relevant vocational or academic qualification
✓
Experience
5 years plus Housing management experience
✓
Experience of managing teams
✓
Experience of working with vulnerable groups
✓
Experience of developing housing related services
✓
Demonstrable experience of working within the Homes (Fit for Human Habitation) Act 2018 legislation
✓
Contract management and delivery
✓
What's in it for you?
- A competitive salary (from £30,000 to £33,000 depending on experience)
- 25 days holiday which increases with service
- Company matched pension, employee assistance programme, health and wellness support, mental health support
- Training and opportunities for advancement
- Team days / nights out
What we hope you'll do next:
To apply for this role, please fill out our application form which is found on the Refugee and Migrant Centre Website.
Equal Opportunities
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
The client requests no contact from agencies or media sales.
REUK is a dynamic and growing organisation with nearly 30 staff members working across multiple locations. The Operations Administrator will be part of the team which supports our programmatic teams to deliver high quality services to young asylum seekers and refugees.
As our new London-based Operations Administrator within our Operations team, you’ll need to be excited about REUK’s vision and willing to serve your colleagues in its outworking. Juggling routine work streams with ad hoc tasks, you will provide vital administrative support to your colleagues, including with recruitment, training, onboarding new staff and confidential data management. You’ll need good attention to detail and will be friendly, approachable and trustworthy.
You’ll be quick to help troubleshoot practical issues preventing team members (in all hubs) from carrying out their work, demonstrating flexibility, a can-do attitude, sound judgment, reliability and discretion.
See the applicant pack for futher details about the role and person specification.
Please read the applicant pack BEFORE APPLYING.
Apply by submitting a cover letter (no more than one A4 page) and CV through CharityJob by 8am on Tuesday 30th August 2022. In your cover letter, please tell us:
1) Why you would like to work at REUK generally and this role specifically;
2) Why you think your skills and experience make you a good candidate for this role;
3) When you could start the job if you were to be offered it.
At Refugee Education UK (formerly Refugee Support Network), we are working towards a world where all refugee children and young people ... Read more
The client requests no contact from agencies or media sales.
Never have great communications been more important for refugee organisations. Young Roots has vital messages to communicate, and important stories to tell. Are you a skilled communications professional, passionate about the rights of young refugees with an organised methodical approach and interest in evidencing and sharing impact? We’d love to hear from you.
We offer a friendly, supportive work environment which encourages learning and creativity, and values the individual.
Young Roots works with young refugees and asylum seekers aged 11-25, in London, to improve their wellbeing and fulfil their potential. As Communications and Impact Manager, you will develop strategic communications to amplify the voices of young refugees and asylum seekers, build awareness, and develop deeper connections with our supporters and key stakeholders. Alongside this, you will inform Young Roots’ understanding of the impact and effectiveness of its work for the purposes of internal reflection and learning, continuous improvement of our services and programmes, accountability to the communities we work with and supporter engagement.
Key responsibilities
-
Develop and deliver a Communications strategy and operational plans which meet the growth ambitions of the organisation
-
Draw on and develop strategic communications and messaging guidance to support the delivery of targeted and effective communications, appeals and campaigns
-
Collaborate with our delivery teams and with young people to co-create content
-
Manage and deliver a content plan for social media channels
-
Write and manage website content and use website analytics to monitor engagement
-
Produce regular reports on the impact of our digital communications on growing brand awareness and supporter engagement
-
Use quantitative and qualitative data to inform communications across web, email and social media channels optimising opportunities and engagement
-
Work closely with the delivery teams to manage the accurate and timely recording of data, and case studies evidencing the depth and breadth of our impact
-
Produce monthly data reports for the Senior Management Team to inform planning, delivery and continuous reflection on the impact of our work
-
Inform regular reporting to funders through providing high-quality, accurate quantitative and qualitative data in line with agreed outcomes and reporting requirements
-
Understand and use data to relay our impact to supporters, stakeholders and wider audiences
-
Inform the review of our outcomes framework and advise on most efficient and user-friendly database
Please read the job description and documents attached for more information.
Young Roots is committed to its responsibilities under safeguarding and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references. We will also conduct a right to work check.
Young Roots is an equal opportunity employer. People with lived experience of asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.
We have supported over 8,000 young refugees and asylum seekers since we started in 2004.
We support young refugees to improve their l... Read more
The client requests no contact from agencies or media sales.
The EMMA Partnership is a network of charities providing debt advice to people in the East Midlands, led by the Community Advice and Law Service (CALS). CALS is an independent advice provider based in Leicester.
We are looking for two experienced debt professionals to join our Quality Team. The successful candidates will be enthusiastic about providing high-quality debt advice, and about supporting others to success.
The role will encompass a range of quality activities, including conducting file reviews, delivering training, giving feedback to advisers and supervising trainee debt advisers.
The post holder will work remotely and from home, and will be required to travel throughout the East Midlands to conduct visits to EMMA partner organisations when safe to do so.
To apply, please complete the attached application form found on the CALS website. We will not accept CVs or applications in other formats.
Applications close at 9:00am on Monday 1st August 2022, with Interviews scheduled for the week beginning Monday 8th August 2022.