Access To Benefits Volunteer Roles in Reading, England
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This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
All our Benefits Advocates play an integral role within our Information and Advice team and last year helped us to identify over £2.5 million in unclaimed welfare benefits entitlement for older people in the county. This money is life changing for our clients; improving quality of life and wellbeing, and supporting local services
We are looking for volunteers who are patient, sensitive and reliable, to assist older people to complete benefit forms such as Attendance Allowance. Appointments are usually in the older person's own home but can sometimes take place over the telephone. Full training and ongoing support are provided by our friendly and knowledgeable team.
Our volunteers will also raise awareness of and promote Age UK Devon services to clients, and record details of any other queries or concerns so that our Advisors can follow up with clients.
Skills required for this role are:
· Ability to empathise with others.
· Good verbal and written communication skills.
· Understanding of confidentiality.
· Patience, sensitivity, and reliability.
· Ability to respond appropriately to different and sometimes difficult situations.
· Working as a team member, referring to other team members when appropriate.
· Ability to work unsupervised and manage appointments.
· Good computer skills.
· Knowledge of the Benefits System (training will be provided).
Age UK Devon’s aim is to improve the lives of older people in Devon through delivering services and activities, promoting wellbeing and health, increase independence and access to local services as well as supporting families and carers - enabling people to get the most out of life.
Our volunteers donate their time to enable us to provide fantastic added value to our services and activities and bring a wealth of skills and knowledge to our organisation.
Our aim is to help you enjoy your role and to gain personal satisfaction on your volunteer journey with us – can you be the person we need to help us in supporting and making a positive difference to people in later life in the county?
If you would like an informal discussion about this role or have any queries, please contact Sarah Gunn – Advice and Wellbeing Manager (see our website for details)
Or if you would like to apply please visit Age UK Devon for more information on the role and how to apply.
The client requests no contact from agencies or media sales.
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Join us at Legasee in our mission to highlight the remarkable history of the Women's Royal Army Corps (WRAC). We're seeking a passionate and skilled Volunteer Social Media Manager to help us promote our Heritage Lottery project, shedding light on this often-overlooked chapter of British military history.
Our purpose at Legasee is to record history in the words of the people who made it, in order to educate and raise awareness about the bravery, service and sacrifice our military personnel have made over the past century.
What will you do?
In this role, you'll collaborate closely with our project team to identify and prioritise compelling content related to the WRAC project. You will have the opportunity to craft (or contribute to crafting) a detailed social media content plan to showcase the project and help to establish and manage new channels such as TikTok and Instagram to broaden our audience. Your responsibilities could also include creating and disseminating content that resonates with a range of audiences, as well as monitoring and analysing the effectiveness of our social media efforts to provide insights and recommendations for enhancement.
What are we looking for?
Ideal candidates will have a strong desire to contribute to a successful social media campaign and demonstrate excellent communication skills with a keen attention to detail. Experience in crafting engaging content for various social media platforms is preferred, along with a familiarity with content publishing tools. An interest in, knowledge of, or enthusiasm to learn about British history would be an advantage.
What's in it for you?
On joining the team, you'll benefit from a comprehensive programme of induction, training, and ongoing support. You'll gain valuable experience by working on a multi-agency project involving museums, military institutions, veterans, schools, and the charity sector — a valuable addition to any CV. Additionally, you'll become an integral part of the Legasee team, dedicated to amplifying the voices of courageous women from the WRAC project, ensuring their stories are honoured for generations to come.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Amazing, giving, inspiring and awesome are just a few of the words we would use to describe our volunteers.
Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, then join us here at Rethink Mental Illness.
About the role
Do you have great administration and IT skills and enjoy meeting new people? Want a flexible voluntary role that allows you to make a difference to peoples’ lives? Then read on!
We are looking for a Volunteer On-line Meeting Assistant to support the Head of Area (Central Region) with organising and preparing for monthly and quarterly virtual meetings, and on occasion events or conferences.
You will be remote based at home, with some occasional travel for face-to-face meetings (expenses reimbursed), and ideally will be able to commit up to 4 hours per week to volunteering, during usual office hours Monday to Friday.
You will receive training and regular supervision to ensure you feel confident in your role.
What you will be doing as a Volunteer On-line Meeting Assistant
The majority of meetings are held virtually on-line via MS Teams. You will support the Head of Area (and meeting Chair) by:
- Co-ordinating meeting invitations (via MS Teams), attendee registration and apologies
- Distributing documents in advance of meetings
- Take notes of the meeting and share these with attendees, eg, updating SharePoint
- General meeting support, share any slides, launch polls and set up break out rooms as required during virtual meetings
- Co-ordinate and collate post event evaluations and feedback
- Develop and maintain information systems, eg, attendee contact details and distribution lists
What will make you a great fit for this role?
- Experience of note taking
- Good listening & orgnisational skills
- Proficiency in Microsoft office packages, Outlook and MS Teams
- Good time management skills and the ability to prioritise work
- Excellent written and verbal communication skills
- Warm, friendly, empathetic and able to connect with people from a range of backgrounds
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job description
Join Legasee in our mission to honour the legacy of the Women's Royal Army Corps (WRAC) by preserving their stories and making them accessible to all. We're seeking a dedicated and detail-oriented Volunteer CMS/WordPress User to assist in managing our website. Your role will be crucial in ensuring that our digital platform effectively showcases the remarkable history of the WRAC and provides a seamless user experience for visitors.
Our purpose at Legasee is to record history in the words of the people who made it, in order to educate and raise awareness about the bravery, service and sacrifice our military personnel have made over the past century.
What will you do?
As a Volunteer CMS/WordPress User at Legasee, your main responsibilities will be to showcase the remarkable history of the Women's Royal Army Corps (WRAC) on the Legasee website. This includes inputting descriptions, photos, and Vimeo codes onto our website, ensuring accuracy and adherence to established protocols. You'll collaborate closely with our project team to prioritise content updates and improvements, contributing valuable insights and suggestions for enhancing user experience. Your role will be pivotal in ensuring that our digital platform remains engaging and accessible to visitors, thus playing a vital part in preserving the legacy of courageous women in military history.
What are we looking for?
Ideal candidates will be detail-oriented with excellent organisational skills. Proficiency in using content management systems (CMS), particularly WordPress (prior experience preferred), is desirable. You should have the ability to follow instructions carefully and adhere to established protocols, along with strong communication skills and the ability to work collaboratively with team members.
What's in it for you?
Upon joining, you'll receive comprehensive induction and training to familiarise yourself with our website and procedures. Gain valuable experience in website management and digital content publishing while becoming part of a community dedicated to preserving the voices of courageous women in military history and making their stories accessible to a global audience.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you have financial skills and enthusiasm to help an organisation that supports families of young children? You could be the next Treasurer for Home-Start Surrey heath and help drive our vision.
Our board includes people with experience and skills in support for Early Years; we'd expect our new Treasurer to have empathy with our cause and the families we support.
If you have some experience of charity finance, we'd welcome that, although if your experience is from other sectors, please talk to us. Full induction to our organisation will be provided plus specialist support as a new Trustee, including access to external training.
We’d welcome your financial qualification but that’s not a requirement as our finances aren’t complex. An understanding of how charity finance works is beneficial, with the important ability to communicate financial information clearly, especially to other trustees. Support from our employees is always available, as they will be dealing with day-to-day finances.
We are a charity not a business, but we apply business principles to governing our organisation. We are looking for fresh expertise and experience from a variety of backgrounds to our charity. We want to expand the diversity of our board, in all meanings of the word, and strongly welcome applications from people from less-represented groups.
The focus of a trustee role is strategic, and trustees will not be expected to get involved in the organisation’s operations on a day-to-day basis; however, contact and liaison with other trustees and employees is expected.
A detailed Role Description and Person Specification can be made available to you upon request.
Your CV or similar will be read by our existing trustees, after which we ask for completion of our Application Form.
Trustee appointments are subject to satisfactory references, to completion of an online Safeguarding course and an Enhanced DBS check.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for a friendly face to help staff the Yeldall Manor reception desk for a few hours each week.
The role entails being the first point of contact for telephone callers, visitors and residents, welcoming and redirecting their queries/calls as appropriate. You will be comfortable using a computer in order to send emails, access the diary and assist with basic admin tasks, although there may also be times with less to do.
The role includes a lot of client contact, so you will have daily contact with those men whom you are helping. They inspire and motivate us just as much as we seek to encourage and support them. As part of this, we ask that all our staff and volunteers help support the residents by interacting with them and encouraging them in their recovery and spiritual growth, and so ask that you will have a committed Christian faith yourself.
Yeldall Manor is set in the Berkshire countryside, about three miles from Twyford station. Lunch is provided with fellow staff and resident.
Yeldall wants all those affected by addiction to heal, transform and thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
ABOUT THE PIONEER CLUB
Founded in 1941 for young evacuees from London during the Second World War, The Pioneer Club is a registered CIC and charity supporting communities in St Albans and beyond. With our partners, we deliver arts programmes, music and skateboarding through events, workshops, training, and classes. Whether it’s live music in our iconic music hall, lessons with our amazing team of pro skateboarders, or on the stage with our performing arts programmes, there’s something for everyone at The Pioneer!
As an historic grassroots music venue, we have witnessed some of the biggest names in music come through our doors, including Motorhead and The Zombies of “She’s Not There”. Enter Shikari are another hugely successful St Albans band who started out at The Pioneer Club, before moving on to achieve global success, including headlining Download Festival and performing at Wembley Arena.
WHY WE NEED YOUR SUPPORT
Taking part in extra cirricular activities is so important for children and young people. Access to skateboarding, dance, music, art and other performing arts leads to benefits such as:
-Improved self-esteem and self-control
- Decreased hyperactivity and inattention
- Reduced antisocial or criminal behaviours
- Improved prosocial behaviours, such as empathy and helping others
Sadly, funding for the youth activity is decreasing year on year. And grassroots music venues are closing at a rate of 2 per week. This affects all young people, but especially those from the least advantaged communities who, as a result, may never pick up a musical instrument or have access to art and culture.
As a charity, we couldn’t exist without the support of our volunteers. As part of the team, you will be helping us to market our events and activities and to develop and support our website, which helps us to raise the funds to keep going, and ensure that every young person has access to the arts, no mater their circumstance.
WHAT YOU’LL BE DOING
Join our dynamic team as a Marketing Volunteer and contribute to making a positive impact on our community. This volunteer position offers a unique opportunity to enhance your marketing skills while supporting our mission to create lasting change.
This role will include:
Web Design: Help us to design, build and launch our new website
Content Creation: Develop engaging and compelling content for various marketing channels, including social media, mailings, and website updates
Social Media Management: Assist in managing and growing our social media presence by creating and scheduling posts, engaging with followers, and tracking analytics
Campaign Support: Contribute to the planning and execution of marketing campaigns to raise awareness and drive support for our charitable initiatives
Collaboration: Work closely with the wider team to brainstorm ideas, provide input on strategies, and contribute to the overall marketing plan
Graphic Design: Create visually appealing graphics for promotional materials, ensuring alignment with our brand guidelines
Research: Stay informed about marketing trends, competitor activities, and relevant news to optimise our marketing efforts
ARE YOU?
- A great communicator
- Hands on, and willing to use initiative
- Flexible and adaptive
- A team player, looking to be part of a great group of like minded people
- Passionate and knowledgeable about marketing
- Reliable, and able to commit to the role
- Proficient in graphic design tools
If this sounds like you, we would love to have you on our team!
TIME COMMITMENT
We can’t deliver our services without the generosity and time of our volunteers, so work to be flexible around you. You can commit to anything from a few hours a week, or more.
WHAT CAN WE GIVE YOU?
- A benefits package including: access to exclusive Pioneer supporter events, early booking privileges for music and other events, room booking discount, a free weekly skate session
- The chance to be part of a team with regular meet ups and social events
- The opportunity and support to achieve any professional goals
- A chance to be a change maker, growing your community
- Work experience in marketing and a portfolio of marketing materials and campaigns
- The opportunity for references
Orchestras Live seeks a new Chair to lead the Board of Trustees and help steer the organisation through its next phase of development.
Orchestras Live believes orchestras are for everyone. Our mission is to ensure everyone has access to and can enjoy the benefits of live orchestral music, regardless of their background. We work throughout England in places which have experienced historical underinvestment, including rural and coastal areas. Our projects can take place in schools, care homes, prisons, arts venues, museums, outdoors and online.
If you believe in and want to advocate for the power of culture to create social impact and positive change, this role could be of interest to you. It is not essential to have knowledge of orchestral music or the orchestral sector. However, it’s important that you recognise the unique role that orchestras can play in supporting a culturally vibrant and resilient society, and love music – orchestral or otherwise.
For further information and details on how to apply, please visit the Orchestras Live website.
We believe that orchestras are for everyone. We are a national producer creating inspiring orchestral experiences for communities across England.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you passionate about making a meaningful difference in your community? Do you have expertise in finance and a desire to contribute to a cause that positively impacts lives? If the answer is yes, then this could be the perfect role for you!
STAMP Revisited is a small but ambitious charity, which provides advocacy and emotional support to those experiencing mental health difficulties. We support them to access vital services they need that they would not be able to access independently. We have already supported thousands of the most disadvantaged people to have their voice heard and respected.
We are currently recruiting a new Treasurer to join our Board of Trustees. As a Trustee of STAMP Revisited, you will play a crucial role in setting the strategic direction of the charity and ensuring good governance. You will contribute to ensuring that the charity fulfils its mission, operates effectively, and remains accountable to those experiencing mental health issues.
In addition to the general duties as Trustee, as Treasurer you will play a pivotal role in securing the financial integrity and sustainability of our charity. You will ensure that effective and appropriate financial measures are put in place and report to the Board at regular intervals about the financial health of the organisation.
If you are interested in finding out more about being a Treasurer and sitting on our Board, we would love to hear from you. Our Board welcomes people from diverse backgrounds, aged 18 or over with a wide range of skills. We are keen to welcome people who have personal experience of mental health challenges, including service users and carers.
The client requests no contact from agencies or media sales.
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the South West Bucks Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the Reading, Wokingham and District Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role Summary
We are looking for a new Chair of Trustees who will offer strategic and supportive leadership to our highly effective, collaborative and committed Board. The Chair leads the board, ensuring that it governs the charity effectively, in service of the charity's vision and mission. The Chair leads in an inclusive way, supporting the Board to work together well, and providing support and challenge to the Chief Executive. The Chair is also an ambassador for the charity.
Chair role & responsibilities
Provide strategic leadership to the charity and the Board, ensuring that Glass Door achieves its mission with the interests of Glass Door's guests at its centre.
Work collaboratively with the CEO, staff and volunteers to achieve our mission and optimise the relationship between the Board and Glass Doors's staff and volunteers.
Provide leadership within the Board, ensuring that it fulfills its responsibilities for the governance of the organisation and promoting governance among fellow Trustees, providing clarity around boundaries between governance, management and operations.
Plan and chair the bi-monthly board meetings and the AGM, with colleagues as appropriate and liaise with the CEO, Company Secretary and Governance Trustee with regard to setting up meetings, agenda items and annual report content.
Facilitate meetings ensuring all have equal involvement in discussions, clarifying any uncertainties, confirming decisions made and actions to be taken and ensuring effective time management of meetings whilst providing appropriate periods of discussion and reflection.
Act as a spokesperson and figurehead for Glass Door when required.
Support Glass Door functions and events eg attendance at supporter events.
Support the Head of Fundraising & Major Donors with the cultivation of high-level donors, occassionally attending meetings where value can be added.
Represent the Board at staff Town Hall meetings.
Support the team liaising with partner churches and statutory authorities as required and be the public face of Glass Door in the local community.
Liaise with the CEO and he Board to keep an overview of the charity's affairs.
Provide supervision and support to the CEO as necessary in addition to planned monthly/bi-monthly 'catch up' meetings and, with the People Trustee, lead the CEO's annual performance review.
To act as final stage adjudicator for disciplinary and grievance procedures if required.
What we are looking for
Experience of being a Trustee, ideally in the third sector, and an understanding of the legal responsibilities and liabilities of a Trustee/Director.
A keen sense of strategic purpose.
Strong leadership skills, able to foster and promote a collaborative team environment and an inclusive and collaborative leadership style; able to inspire and support everyone to participate on an equal footing.
An ability to facilitate, mediate, influence and respect the confidences of colleagues. The ability to listen and engage effectively. You are comfortable with challenge and debate and are able to encourage that in others whilst fostering a collaborative board environment.
Excellent presentation and communication skills.
Advocate and ambassador - possess gravitas to lead the organisation and be able and willing to champion Glass Door.
Demonstrate a strong and visible passion and commitment to Glass Door's guests and ensure that the interests of our guests drive the decisions of the Board.
A strong personal commitment to equity, diversity and inclusion.
A willingness to devote necessary time and effort to your duties as Chair and be available and responsive (e.g. when things sometimes 'come up' that require the Chair to advise, support or give consent to).
What's in it for the new Chair?
Our vision is a world where no one has to sleep on the streets of London and we're working every day to achieve this. Your role as Chair will offer you an incredibly reqarding experience to use your skills and collaborate with the rest of the Board and staff members for the benefit of people experiencing, or at risk of homelessness.
For more information please see the full role description and Glass Door information pack attached,
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.