Accommodation Support Worker Jobs in Manchester, Greater Manchester
Post: Support Worker
Hours: Full time. Average waking hours: 32 per week plus a maximum of 92 sleeps per calendar year OR 32 per week plus a maximum of 52 sleeps per calendar year
Continuous rolling rota over 365 days (Christmas and New Year shift cover are allocated separately.)
Salary: Starting at £23,255 – £28,567 (annual increments subject to successful appraisals) (dependent on which job role)
Place of Work: Bolton, Greater Manchester
Reports to: Project Manager
Our Vision:
Backup North West believe no young person should experience homelessness. For the young people that do, Backup aims to be an outstanding provider of high quality, holistic housing and support services.
Purpose:
· To provide high quality support and accommodation for homeless young people aged 16-25.
· To enable an introduction to independent living, while offering a safe environment to live and learn.
· To prevent homelessness and reduce risk.
Works with:
Externally:
Local Authorities, Landlords / property owners, Benefits Agency, Housing Benefit, Maintenance Departments, Police, partner and potential partner voluntary agencies offering complimentary services, young people aged 16-25 years.
Internally:
Project Manager, Senior Managers, Business Support Team, other BACKUP schemes and teams and colleagues.
Key Responsibilities
Building resilience within young people
Provide a comprehensive support and service that meets the highly quality standards set by BACKUP.
Support Work
Provide Staff Support
Participate in promotional activities, fundraising and other outings and activities with residents
Rent and Income Management
Provide Financial Support
Provide Premises Management
Maintain Information systems
Flexibility
Policies & Legislation
No CV's please
The client requests no contact from agencies or media sales.
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Location: Warrington (However, travel throughout greater Manchester when needed)
Salary - £24,962 Per Annum (base salary £23,962 per annum + £1000 Unsociable Hours allowance)
Job Type - Permanent/Full-Time
Hours - 40 hours (including 5 hours paid lunch breaks)
(Driving License and access to vehicle MANDATORY)
The provision of the contract is a morning shift 08:00 - 16:00 and a late shift 14:00 - 22:00 with a rolling rota for Saturday on-call shifts. However, there is flexibility around this which can be discussed at the interview.
We believe that a career is not just about earning a living; it's about having your say and making things happen that can mean positive changes to the lives of vulnerable people. We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.
Nacro have launched the Community Support Service - Tier 2 (CAS-2) which is a national service commissioned by Ministry of Justice to provide accommodation as an alternative to custody.
Role Profile
This role is based within our team in the East of England. As a Support Worker, you will provide exceptional housing support services and housing management services to a diverse range of service user including those on Bail, prison leavers, and those going through the criminal justice system. The Team provides flexible and holistic support to residents with a wide range of support needs. We aim to support them to find and keep a stable home at the end of their CAS-2 placement. You will manage a caseload of clients in properties in your allocated patch. This role provides an excellent springboard into other criminal justice professions and housing roles.
What you can expect from us
•A dynamic and supportive team who delivers results for the people we support every day.
•The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.
•A commitment to helping you learn and develop your career.
•Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements and cycle-to-work scheme.
Key Responsibilities
- Plan and deliver effective support and safety plans with the service user referring to specialist agencies as required.
- Ensure that properties are always adequately equipped, maintained, furnished, and cleaned.
- Support residents to understand responsibilities that will help them keep their CAS-2 and future accommodation.
- Empower and motivate service users to identify and achieve desired outcomes.
- Develop a move-on plan with service users at the earliest opportunity, identifying realistic options for their future home.
What we want from you
- Understanding and Commitment to the Nacro's Values
- Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness.
- Ability to develop person centred support and move on planning.
- Understanding of safeguarding.
- Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
- Flexibility to travel within your allocated patch for training and team meetings and be flexible to cover other local patches as required.
This role requires regular travel, a Full Driving License and access to your own vehicle are essential. You will be able to claim
Supported Housing Officer
Job type - Full time, permanent
Salary - £30,326 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – HYBRID - Manchester, Burnley and Preston
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.
You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.
Duties and responsibilities include but are not limited to:
Income Recovery
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.
Tenancy Support
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.
A full driving license and access to a car for business use is essential for this role.
DBS check will be required for this role.
For the full role profile please
For details of Nacro’s excellent benefits please click
Please apply online
About Us
akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. 24% of young people facing homelessness in the UK identify as LGBT (National Scoping of LGBT Youth Homelessness, akt, 2015) and 78% of LGBTQ+ young people cited an absence of family support (The LGBTQ+ Youth Homelessness Report, akt, 2021). The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a Digital Service to offer support to young people outside of our four office regions. akt works with over 800 vulnerable young people a year providing both face to face and online assistance.
Job Summary
Please note this is a part time role working 21 hours per week with a pro rata salary of £15,450 per year (£25,750 per year full time equivalent).
The role will involve the provision of youth engagement activities to a diverse range of LGBTQ+ young people aged 16-25 who are homeless, at risk of homelessness or living in a hostile environment. Our focus is in maintaining our ability to provide the highest service possible, giving our young people the opportunities to access peer support, community engagement and life skills. Overall, we aim to support LGBTQ+ young people into safe accommodation and work or education and prevent them from becoming homeless again in the future.
Key Tasks:
- Work as part of the Youth Engagement team to engage LGBTQ+ youth in a programme of meaningful activities designed to promote wellbeing and support young people to meet their personal goals.
- Ensure young people are meaningfully engaged in the co-creation of akt’s services and projects.
- With the support of the Youth Engagement Manager develop, manage, and grow akt’s LGBTQ+ youth work programme in Manchester.
- Facilitate group work and peer support sessions and complete risk assessments.
- Support the Trans Pathway group.
- Develop and grow our programme of LGBTQ+ national and regional youth events.
- Work with young people and colleagues to explore the potential for national/regional trans youth events and activities.
- Support young people to be involved with the development and creation of an ever-growing collection of online/practical resources and videos to provide advice, support and reassurance to LGBTQ+ young people, on issues and topics that matter to them most, in conjunction with Digital Services and Marcomms Teams.
- Support fundraising and business development activities in relation to the growth of our youth work and youth engagement work.
- Support young people with opportunities to be involved in participation events.
- Support the Youth Engagement Manager to engage young people in research opportunities and sharing experiences to shape best practice for external partner agencies.
- Engage with external providers on intersectionality to ensure groups are inclusive and accessible at the service.
- Support the planning and delivery of national events for young people.
- Support youth engagement activities in other cities as required.
More information about the role can be found in the job information attached to this advert.
Application deadline: 12am (midnight) on Sunday 28th April 2024
Interviews: Wednesday 15th May 2024