IFES is looking for a dynamic, enthusiastic and proactive professional to fill the role of Support Care Coordinator. As a member of the Supporter Relations and Finance teams, the Support Care Coordinator will provide high quality customer care to existing and potential supporters through a variety of channels, with a focus in the UK. This role will process IFES income from receipt through to banking, communicating with supporters, staff and national movements as required.  They will support IFES fundraising through researching, writing and submitting funding applications and reports to trusts and foundations, primarily in the UK.

As well as having a good understanding of Christian student ministry, the ideal candidate will have well-developed interpersonal skills and be able to work both independently and collaboratively within and across teams. They will be comfortable with multi-tasking and take the initiative to find new solutions. The successful applicant will be highly organised and structured, while able to adapt to changing priorities and needs. They should demonstrate strong numeracy skills and excellent attention to detail. They must be discrete and able to work appropriately with confidential and sensitive information.

Please refer to our website for information on how to apply.

IFES is an organisation with a distinctive Christian ethos. This post is subject to an Occupational Requirement under provisions made in the Equality Act 2010. Applicants should therefore demonstrate a firm Christian commitment and agree with the IFES doctrinal basis and ethos statement. 

This job will not constitute a Certificate of Sponsorship so you will have to prove you have other means to work legally in the UK before we would consider your application. 

MapAction

MapAction is a charity existing to provide mapping, geospatial and information management services to humanitarian emergencies. A leader in its field, MapAction has an inspirational team of highly skilled volunteers backed up by a specialised staff team to provide humanitarian emergency response, preparedness, early anticipation activities and the delivery of training services worldwide. The overall aim is to save lives and minimise suffering by ensuring that humanitarian aid is delivered as effectively and efficiently as possible, getting to where it is needed most, fast.

MapAction has a strong reputation for excellent service delivery and a collaborative approach. It is a technical partner of several United Nations and regional disaster management agencies, with ongoing funding from several humanitarian donor governments, trusts and foundations. With a team of creative, compassionate and committed people and a strong team spirit, we remain small enough that you will quickly come to know and respect what everyone contributes, as they will you. We pull together to do what is needed.

What will you do?

Training is a key component of MapAction’s output and is central to our effectiveness as an organisation. This role covers four key areas. First, the design and delivery of relevant training to the MapAction team that maintains and enhances our capability to respond to humanitarian emergencies and deliver our outputs. Second, the design and delivery of bespoke, relevant and innovative Information Management and Geospatial training to external partners. Third, the management and coordination of training plans, resources and information. Fourth, evaluating and evolving our training offer to ensure our internal and external training activities are both relevant and used. 

You will do this by coordinating with multiple internal (volunteer and staff) and external stakeholders, working to understand the needs and requirements of the training audience; designing bespoke courses and exercises to meet these needs. You will work in small teams, drawing on MapAction subject matter experts to organise and deliver training packages both in person and online, to a variety of international organisations and partners. You will be the focal point for the internal training curriculum and competencies framework ensuring MapAction personnel are trained to the highest standards in Geospatial and Information Management and will be pivotal in delivering the annual MapAction simulation exercise.  Your work will be committed to supporting MapAction’s multi-year strategy, working with the Head of MEAL to monitor activity and outputs, evaluating their effectiveness and success and applying this knowledge to improve our training offer to partners and our internal training curriculum. 

You will be an effective and engaging trainer and communicator, with strong relationship management and interpersonal skills, and an initiative-driven approach. You will enjoy working closely with colleagues in the MapAction volunteer team and work closely with the Operations and Technical teams to ensure our training events are delivered to the highest standards. You will be happy using your numeracy skills and comfortable creating and working with spreadsheets. 

Main Responsibilities

• Lead on the design and delivery of MapAction internal training to maintain and enhance our capability and ensure we are ready and able to respond to humanitarian emergencies
• Lead on the design and delivery of MapAction bespoke training to external stakeholders and partners
• Work closely with the Operations Director and Preparedness Coordinator to design and deliver a complete package of training across mapping, information management and mentoring and coaching support.
• Work closely with the Preparedness Coordinator to support the delivery of training and for communities of interest of humanitarian responders and national and regional authorities
• Ensure learning is collected and assessed from training activities and working with the Head of MEAL, incorporate learning into internal and external training design
• Represent MapAction on internal and external working groups, projects, networks and events
• Lead on the delivery of the annual training curriculum in collaboration with heads of circles (volunteer teams focused on specific areas e.g, software, GIS etc), managing and improving the team competencies framework to keep our skills and knowledge relevant and at the forefront of sectoral and technological trends
• Work closely with the ‘Training circle’ group of volunteers to manage our training outputs and improve the delivery of events internally and externally
• In collaboration with the Operations Director, deliver the annual MapAction simulation exercise
• In collaboration with the Training Circle develop the use of different media and methods for training that makes training more accessible and enables Team members to shape their training needs

• Identify new opportunities to further extend MapAction’s training offer in line with the 2019 Strategy
• Ensure and action appropriate administration of team training, identifying suitable venues/activities that will invigorate training events, give value for money and contribute to it being an enjoyable activity for MapAction volunteers
• Maintain training and competency records (Salesforce)

Key Competencies

• At least three years, post qualification work experience in a similar role or a role designing and delivering training on technical subjects
• Qualifications in Management, Education, Administration or similar discipline or significant experience in lieu of formal qualifications
• Demonstrable evidence of having delivered bespoke training events and simulation exercises to diverse audiences
• Experienced in adult learning, participatory training approaches, confident in delivery of group presentations, able to manage group dynamics, and enable a group to learn together, in person or online
• Experience evaluating the effectiveness of training events and using this to drive improvement and innovation nd exercises for service users
• Excellent communications skills with the ability to coordinate with multiple stakeholders, build and maintain relationships
• Proven project management experience
• Comfortable with managing multiple demands on your time
• Commitment to working with volunteers
• Ability to facilitate and engage others to learn
• A collegial and collaborative character, keen to work in and promote diverse teams
• Good IT skills and experience of Microsoft Office, google applications and electronic record keeping (Salesforce) 
• Strong commitment to MapAction’s mission and values
• Must have a full driving licence and own a vehicle

Additional Information

• Flexibility and willingness to work outside office hours including evening and weekends. Internal training events are run over a weekend each month. This post is expected to attend these events. Reasonable time off in lieu is available by agreement
• Must have the right to live and work in the UK. MapAction is unable to consider candidates who do not already hold appropriate permissions
• Required to work remotely initially and then to attend the MapAction offices by negotiation.
• Note: this is an operational role in a small, highly specialised charity and an appreciation of, and affinity with the humanitarian purpose of the charity is essential, as well as a willingness to take up additional tasks outside of the normal role when needed

Equal Opportunities Policy

MapAction is an Equal Opportunities employer. All employees have a personal responsibility to promote and support measures designed to create a working environment which is free from harassment or discrimination on the grounds of gender, marital status, family status, age, race, religion, disability, sexual orientation, membership of the Travellers community or HIV&AIDS status.

How to apply

Please complete your application on Go Hire via our website. The closing date for applications is 31.01.2021. For further discussion regarding the content of this role, please call Chris Davies, Operations Director.  MapAction reserves the right to close the application date early.

Auditory Verbal UK (AVUK) is looking for an experienced family support manager who wants to play a key role in an ambitious and growing organisation that is supporting deaf children to get an equal start at school. AVUK is a small, award-winning national charity that is transforming the lives of deaf children across the UK.  Over the next few years, the charity plans to: double the number of pre-school children and families supported by its innovative early intervention programme; significantly increase the number of Auditory Verbal Therapists in the UK; further its profile and influence; and grow and diversify its voluntary income streams so that deaf children have the same opportunities in life as their hearing peers.

The post holder will join a highly-committed and passionate team of 24 staff, and will work closely with the Clinical and Operations teams to provide the best outcomes for families. The job will include a mix of home working and in-centre working in our Bicester and Bermondsey centres, with one centre being the base. 

The Family Support Manager will be one of the primary points of contact for families on the AVUK programme and will provide advocacy, practical support and information services to parents and other carers of children with hearing loss on the programme at AVUK.  They will offer emotional support for families and will be able to signpost effectively to other agencies for families in greater need, managing relationships with external providers of support services to families, such as Local Education Authorities, external counsellors and occupational therapists. They will be responsible for organising parent workshops, developing the Family Ambassador programme and making arrangements for annual/biannual consultation sessions for parents, attending these sessions where appropriate, providing practical support in preparation for these sessions and taking forward matters arising.  They will work closely with the Operations team to provide administrative support to the Clinical team in connection with therapy services.

For further information, please see the attached job pack. 

Divisional Resourcing Coordinator

Find your place with us and help change lives.

We are one of the largest learning disability charities in the UK, supporting over 2,500 people through our friendly, supportive, creative and diverse teams.

This is an exciting opportunity to work in a team that welcomes creative ideas based on sound judgement and experience and allows for growth and efficiency, supporting operational colleagues and hiring managers in creating an excellent candidate to employee journey.

As a Divisional Resourcing Coordinator you will be field based across 6 regions, responsible for coaching and guiding hiring managers in recruitment and selection activities. Working to KPIs, you will provide support and advice to operational colleagues involved in recruitment, ensuring consistency in processes to reflect best practice and Hft values.

Salary: £28,515 per annum plus car allowance

Hours: Full time, Contract - Fixed term - 6 months with the view to start ASAP

Location: South East: Kent North, Kent South, Sussex, Surrey, North & South Oxfordshire

What we Offer

Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays) increasing to 25 days after a year of employment (pro rata for part time staff). A contributory pension scheme & life assurance.

To be successful you will need to have significant experience within a similar capacity, including providing professional advice and support to recruiting managers. Demonstrable experience of managing and delivering recruitment and selection campaigns to a positive outcome is essential, as are excellent IT skills with experience of MS Office and the ability to gather, analyse and interpret data and draft basic reports. Up to date knowledge of relevant employment law is required. You must also be able to travel across your division which may include overnight stays.

Closing date: Saturday 30th January 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience of the following: Resourcing Coordinator, Recruitment Coordinator, Recruitment Advisor, Recruitment Assistant, Recruitment Executive, Resourcing Advisor, Resourcing Assistant, Resourcing Executive, Recruiter, In House Recruiter, Internal Recruiter, Recruitment Consultant, Recon, HR Assistant, HR Advisor, Charity, Third Sector, NFP, etc.

Ref: 96405

Sanctuary Hosting is a charity working across the Thames Valley to match people who are homeless and in the asylum process, as well as people fleeing domestic abuse and human trafficking / modern day slavery by placing them in a rent-free spare room for an agreed period of time. 

Sanctuary Hosting is a registered UK charity managed by a board of trustees (the Management Committee). It was founded in 2015 by Oxford City of Sanctuary to provide one solution to the problem of homeless sanctuary seekers on our streets. The project matches destitute asylum seekers, refugees and vulnerable migrants with open-hearted volunteer hosts in the community. The service operates across the Thames Valley, mainly in Oxford, Milton Keynes, Marlow and Reading.

Sanctuary Hosting attaches great importance to ensuring volunteer support workers, volunteer hosts (henceforth referred to collectively as volunteers) and guests are properly assessed and supported and that everything is done to ensure that placements are safe and have the best possible chance of succeeding. All volunteers are interviewed and both DBS and reference checks are undertaken. Similarly, guests are interviewed and references are taken.

In the past five years we have helped 116 people from 27 countries who were homeless to find accommodation and provided over 22,000 nights of accommodation. The vast majority of the people assisted have no recourse to public funds (NRPF) and are destitute. To enable the delivery of the hosting service, Sanctuary Hosting has engaged 80 households to host and worked with over 50 support worker volunteers.

Overall Purpose of the Post

The Director has overall responsibility for the safe and effective delivery of the service. Reporting to the Management Committee they ensure that the work is carried out to meet the requirements of funders and within budget. They manage the Service Co-ordinator (Oxford & Milton Keynes area) and Project Worker (Reading & Marlow area) to ensure the effective recruitment, training, support and supervision of all Sanctuary Hosting’s volunteers. They oversee the staff and volunteer team in their processing, assessment and response to guest referrals as well as the coordination, facilitation and support of hosting placements.

Main Duties and Responsibilities

Management of the charity

Work with the Management Committee to develop and implement operational plans, policies and procedures to ensure the scheme functions effectively and safely.

Work with the Fundraising Committee to identify funding opportunities and work with the Committee to make appropriate funding applications, respond to fundraising opportunities and build relationships with individual donors.

Ensure all monitoring and evaluation reports are delivered on time, according to the requirements of the funder.

Work with the Management Committee to extend coverage of the hosting scheme to other parts of the Thames Valley where there is unmet need.

Develop mechanisms for collecting feedback from guests and volunteers and ensure this feedback is used to develop and improve the Sanctuary Hosting scheme.

Collate and analyse information on the work of Sanctuary Hosting, producing statistical and narrative reports about the scheme’s performance for funders, regulating bodies and the Management Committee as required.

Ensure service standards, volunteer competencies and health and safety procedures are implemented and maintained across all areas of activity.

Develop volunteer recruitment policies, systems and procedures, working with the Sanctuary Hosting Management Committee.

Keep abreast of immigration and asylum policy with a view to working with the Management Committee to respond and adapt to the needs of people who are homeless with no recourse to public funds in the Thames Valley.

Management of staff and volunteers

Carry out line management of the Service Coordinator and the Project Worker, ensuring they are effectively supported, supervised and trained.

Oversee the recruitment of volunteers according to the scheme’s procedures, ensuring that they are assessed and inducted.

Oversee the recruitment, training, support and supervision of volunteers to support guests and hosts, ensuring that all volunteers have a clear understanding of their role and remit and receive appropriate support and supervision.

Oversee the group peer support for the Sanctuary Hosting community (guests, hosts staff and support workers) providing opportunities for all to share their experiences and learning.

Develop guidance, tools and training resources and deliver training to enable volunteers to carry out their roles safely and competently.

Ensure that volunteers are fully aware of and trained in appropriate health and safety procedures and risk assessments.

Develop signposting and referral resources to ensure guests with additional needs can be supported appropriately.

Support staff and volunteers to resolve complex issues that might arise within the Sanctuary Hosting community.

Referral and caseload management

Oversee all referrals to the hosting scheme to ensure they are assessed and responded to in a timely and professional manner.

Work with the Welfare Committee to manage guest placements and financial support, ensuring that any difficulties are resolved in an appropriate and timely manner.

Promotion, communications and developing partnerships

Be responsible for the Sanctuary Hosting monthly newsletter and for regular activity to promote the service on social media, aiming to recruit more hosts, volunteers and donors.

Proactively promote and publicise the Sanctuary Hosting scheme through attending relevant forums, meetings and events and giving presentations about the scheme.

Work collaboratively with members of the Management Committee and actively seek opportunities for collaborative and joint working relationships externally, which will enable the scheme to better meet the needs of its service users

Work productively and appropriately with existing partners including Citizens Advice Reading and the British Red Cross.

Build and maintain relationships with statutory, voluntary, community and faith organisations working with refugees, asylum seekers and vulnerable migrants in the Thames Valley Area and nationally as necessary.

Administration

Develop appropriate GDPR compliant systems to record personal details, availability and whereabouts of the Sanctuary Hosting community and ensure these are maintained by the staff team.

Develop effective systems for tracking actions carried out on behalf of individuals referred to the scheme and ensure these are maintained by the staff team.

Oversee timely and professional processing and response to enquiries.

General

Implement and adhere to Sanctuary Hosting’s policies and procedures, including Health and Safety and Equal Opportunities.

Make known to the Management Committee any circumstances, errors or omissions that may have a detrimental effect on scheme and its stakeholders.

Work with the Sanctuary Hosting Chair and Treasurer to assist with developing, implementing and managing operating plans and budget.

Work flexibly in accordance with the needs of Sanctuary Hosting, including undertaking out of hours and weekend work as required.

Commit to on-going professional development by participating in regular clinical and management supervision, relevant external meetings, forums and available training.

Person specification

Job Title: Director

Experience

• Experience of developing and delivering high quality, confidential, user-centred services for vulnerable people** E
• Experience of providing support services to refugees, asylum seekers and/or vulnerable migrants** E
• Experience of recruiting, supporting, managing and supervising volunteers and staff** E
• Experience of fundraising and reporting on existing grants. **E
• Experience of developing and maintaining effective working relationships with external stakeholders**E
• Experience of developing, monitoring and evaluating services or projects in response to service user needs** D
• Experience of supervision of staff and volunteers in challenging, frontline services ** D
• Experience of delivering participatory training **D

​Knowledge/ Technical Skills

• Working knowledge of issues affecting refugees, asylum seekers and vulnerable migrants**E
• Working knowledge and understanding of legal provisions and good practice in relation to vulnerable people**E
• Knowledge of statutory and voluntary services that provide support to refugees, asylum seekers and vulnerable migrants**E
• Understanding of how to develop and implement operating plans, policies and procedures**D
• Knowledge of health and safety good practice in a service delivery environment**D
• Understanding of how to collate and interpret service delivery information including statistics and user feedback**E
• Competent user of email, Word, Excel, databases, internet and social media**E
• Understanding of how to manage and monitor budgets**E
• Excellent interpersonal skills including conflict resolution and consultation skills**E
• Ability to communicate with people of diverse cultures and empower people by identifying and working with their strengths**E

Competencies

• Ability to write clearly and accurately and give verbal presentations**E
• Ability to work flexibly as part of a team**E
• Ability to motivate, develop and supervise others**E
• Ability to manage own time and workload and prioritise a range of competing tasks within the working hours allocated **E
• Ability to monitor and improve service quality through active consultation** E​

Behaviours

• Able to ensure equal opportunities and anti-discriminatory practices and promote diversity**E
• Able to recognise and value the contribution of others**E
• Able to take responsibility for own actions and to undertake reflective learning**E
• Able to uphold confidentiality in all aspects of the work with service users, volunteers and colleagues**E
• Able to maintain boundaries in a demanding, frontline context**E

Special Circumstances

• Able to work flexible hours, including some evenings and weekends as required**E
• Able and willing to travel in Oxford and the surrounding Thames Valley area on a regular basis as necessary**E
• Current driving licence valid for use in the UK and access to own vehicle**D

E = Essential criteria

D = Desirable criteria

MapAction

MapAction is a charity existing to provide mapping, geospatial and information management services to humanitarian emergencies. A leader in its field, MapAction has an inspirational team of highly skilled volunteers backed up by a specialised staff team to provide humanitarian emergency response, preparedness, early anticipation activities and the delivery of training services worldwide. The overall aim is to save lives and minimise suffering by ensuring that humanitarian aid is delivered as effectively and efficiently as possible, getting to where it is needed most, fast.

MapAction has a strong reputation for excellent service delivery and a collaborative approach. It is a technical partner of several United Nations and regional disaster management agencies, with ongoing funding from several humanitarian donor governments, trusts and foundations. With a team of creative, compassionate and committed people and a strong team spirit, we remain small enough that you will quickly come to know and respect what everyone contributes, as they will you. We pull together to do what is needed.

What will you do? 

This is a key role at the centre of the MapAction Operations Team which combines technical expertise in geospatial services with a hands on approach that is instrumental in the organisation's ability to deliver humanitarian effect. You will be involved in all aspects of MapAction’s operational activity, from emergency responses, both remote and deployed, through the planning and delivery of internal and external training, and supporting preparedness activity with partners globally. Having an excellent understanding of information management in humanitarian or development contexts and an extensive knowledge of practical applications of geospatial technologies will make you an excellent candidate for the role.

You will play an important role as the focal point for all geospatial products and services, acting in a position of leadership for the whole team. You will collaborate with internal and external stakeholders to set standards in the quality and utility of our products and services with an eye to future technological innovation and evolving our offer. You will need to be an experienced leader, able to work closely with a variety of technical experts in challenging, high pressure and time constrained situations. You will need experience in project and programme management, comfortable with uncertainty and able to manage relationships with multiple partners concurrently.

You will be the line manager for the Geospatial Analyst role, coordinating and cohering MapAction’s delivery of geospatial products and services. Alongside our volunteer team, you will work closely with the technical team, developing and implementing roadmaps for operationalising new and innovative geospatial tools and methods. 

Job satisfaction will come from working with committed and passionate staff and volunteers alike, all working towards common humanitarian outcomes. You will nurture excellent partnerships with external organisations in the humanitarian and geospatial sectors, updating and ensuring the relevance of  MapAction’s offer to national agencies and regional partners. 

The post holder will report to the Operations Director and sit within the Operations team.

Main Responsibilities: 

• Lead MapAction’s Geospatial offer to partners. The role requires a leader who is able draw on learning and experience to evolve our offer, understanding the needs of partners and working closely with the MapAction team to plan, deliver and evaluate the delivery of products and services across the three key areas of MapAction outputs: emergency response, training and preparedness activities

• Operationalise geospatial plans. The role requires an experienced and highly competent geospatial professional who can translate organisational strategies into workable operational plans, policies, and procedures 

• Line manage the Geospatial Analyst role 

• Act as the quality marker for all MapAction Geospatial activity and uphold standards 

• Lead in coordinating the data functions required across all Operation outputs, ensuring lessons are learned and problems are resolved via the data circle 

• Lead the coordination of the support base functions required in an emergency response, including developing or delivering Standard Operating Procedures (SOPs) or guidance as required, and ensuring appropriate quality assurances are developed and delivered 

• Lead on the development and use of MapAction’s online resources working with the volunteer team 

• Support the Operations Director in the preparation, deployment and management of emergency responses

• Support the Operations Director to maintain the volunteer team ensuring it is technically operationally ready at all times and act as a staff point of contact to the volunteer team on Geospatial issues

• Support the wider Operations team in the delivery of internal training events and external training exercises with input to training and simulation materials

• Work closely with the Technical team to operationalise tech projects and programmes

• Manage and strengthen relationships and collaboration with key partners and networks through attendance at key geospatial fora

• Manage projects and programmes as directed by the Operations Director

• Undertake risk assessments for low-medium threat environments

• Act as a staff focal point for the maintenance and improvement of MapAction Standard Operating Procedures (SOPs)

• Maintain expert knowledge of tools and systems to maintain and enhance organisational  knowledge management and lead in its operational utilisation across the team (SalesForce, wiki, team launchpad, Google Apps, MapAction website (Wordpress), MDR (CKAN)) 

• Manage organisational record keeping, utilising tools (salesforce) to deliver analytical insight 

• Maintain a watching brief of existing and emerging technologies, working closely with staff and volunteer teams to understand where these may be effectively used or adapted to MapAction’s work

• Work closely with the Head of MEAL to develop and collect appropriate metrics to measure the effectiveness of MapAction products and services 

• Deputise for the Operations Director when required

Key Competencies:

• Professional qualification in GIS

• Five years or more proven experience in a Geospatial profession

• Excellent interpersonal skills with the ability to coordinate with multiple stakeholders, build and maintain relationships 

• A proven leader and team player. Comfortable with working, leading, and getting the best from multiple small teams

• Demonstrable project management skills

• Experience of managing and developing personnel

• Comfortable with a fast moving environment and managing multiple demands on your time

• Commitment to working with volunteers 

• Ability to work to short deadlines and work within pressured environments

• Ability to deal with ambiguity and use judgement in challenging circumstances

• Strong commitment to MapAction’s mission and values

• Good IT skills and experience of Microsoft Office, google applications and electronic record keeping (Salesforce)

• Ability and willingness to travel, including being deployed at short notice 

 

Additional Information:

• Flexibility and willingness to work outside office hours including evening and weekends, including undertaking cover for the Operations Director as requested and attending monthly weekend training events. In particular, training events will be scheduled for a weekend, once a month and this post is expected to attend these events. Reasonable time off in lieu is available by agreement

• Must have the right to live and work in the UK. MapAction is unable to consider candidates who do not already hold appropriate permissions

• Required to work remotely initially and then to attend the MapAction offices by negotiation

• Note: this is an operational role in a small, highly specialised charity and an appreciation of, and affinity with the humanitarian purpose of the charity is essential, as well as a willingness to take up additional tasks outside of the normal role when needed

Equal Opportunities Policy:

MapAction is an Equal Opportunities employer. All employees have a personal responsibility to promote and support measures designed to create a working environment which is free from harassment or discrimination on the grounds of gender, marital status, family status, age, race, religion, disability, sexual orientation, membership of the Travellers community or HIV&AIDS status.

How to apply:

Please complete your application by submitting a CV and covering letter on Go Hire via our website. The closing date for applications is 31.01.2021. For further discussion regarding the content of this role, please call Chris Davies, Operations Director. MapAction reserves the right to close the application date early.

School Streets Steward Lead (Ref: SUS3091)

£10.22 per hour (plus holiday allowance)

Project dates:  February 2021 – April 2021 (dependent on schools reopening after current coronavirus restrictions have been lifted)

Location: Oxford, Witney and Bicester

This very rewarding project will make streets outside schools a safer, cleaner environment, whilst also facilitating social distancing.  The streets outside schools will close during school drop off and pick up times, typically restricting traffic for 30-60 minutes so that the street becomes a walking, cycling and scooting zone.  

We are looking for Lead Stewards to help our in the following areas:

• 3 Schools in Oxford (Cowley area)
• 2 Schools in Bicester
• 1 School in Witney

We need a team of flexible and confident communicators who have experience of engaging with local community.  Our Lead Stewards will be the main point of contact for the school and the Sustrans Active Travel Officer.  You will head up a group of around three volunteer stewards to position signs and bollards and to inform drivers about the road closures.

You will need experience of working with schools, local authorities and communities and a genuine interest in and willingness to talk to people about their travel options.

Employment is subject to appropriate DBS clearance. The project will be dependent on current lockdown restrictions (school closures) being lifted. The hours will include weekdays between 8am and 10am and again between 2pm and 4pm depending on project requirements and availability.  Full training will be provided. 

Closing date for the receipt of completed applications is 9am on Monday 1 February 2021.  Interviews will take place over MS Teams or Zoom during week beginning Monday 8 February 2021.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion. We welcome applications from people from all parts of the community, particularly where we are under-represented. Currently this includes people who identify as having a disability and those from Black, Asian and minority ethnic groups

Looking to volunteer your time and knowledge to support Oxfordshire’s mental health? We want to hear from you!

Oxfordshire Mind is recruiting new Trustees – people whose life experiences and/or work experiences provide expertise to support our organisation in promoting good mental health through the provision of high-quality services and campaigning for positive change.

Trustees play a vital role as board members, ensuring our organisation has solid plans in progress to achieve our aims and that our funding is being used appropriately to do this.

Trustee positions are open to people of any age, background, or identity whose experiences connect with one or more of the following areas:

• Lived experience of mental health issues facing children and young people
• Lived experience of mental health issues facing adults
• Experience in finance and/or accountancy
• Experience connected with fundraising
• Experience in NHS or local mental health commissioning
• Experience in [charity] law and regulations

We are learning and growing, and we are committed to becoming an inclusive, anti-discriminatory organisation for the people we currently serve, the people who we have yet to serve, and for our staff and volunteers.

We recognise that not everyone will have had access to the same opportunities for numerous reasons and we are committed to acknowledging this in our recruitment processes.

Whatever your lived experience, your application is welcome.

Your voice is important. We look forward to hearing from you.

About Oxfordshire Mind

We’re Mind, the mental health charity. We’re here to make sure anyone with a mental health problem has somewhere to turn for advice and support; in total over 20,000 people in Oxfordshire access our services each year. With one in four people experiencing a mental health problem at some point in their lives, people need Mind more than ever. Our work includes:

• The Transitional Supported Housing Recovery Service (part of the Oxfordshire Mental Health Partnership).
• The TalkingSpace Plus psychological therapy service in partnership with Oxford Health NHS Foundation Trust.
• The Oxfordshire Mind Wellbeing Service, which is part of both the TalkingSpace Plus and Oxfordshire Mental Health Partnerships and includes:
  • Five Wellbeing Centres throughout the county
  • Public Wellbeing & Information Services
  • Physical Activity and Wellbeing
  • Benefits for Better Mental Health, a welfare benefits advice service
  • Volunteering and Peer Support Opportunities
• Raising awareness and campaigning activity.

We employ over 100 staff and operate in 28 locations around the county.

Purpose of the role

To work in partnership with other trustees, the CEO and other senior Management Team to ensure that:

• Oxfordshire Mind has a clear vision and that there is a common understanding of this by trustees and
• Oxfordshire Mind has a long term strategic plan which supports the achievement of its vision and sets appropriate strategic priorities and objectives. (Oxfordshire Mind and the CEO must also have shorter term operational plans and objectives which feed into the achievement of the strategic plan).
• The CEO’s annual and longer-term objectives and targets support the achievement of the vision, mission and strategic
• Board policies support the vision, mission and strategic
• There are effective mechanisms to be aware and take account of the needs and aspirations of current and future service users;
• There are effective mechanisms to review the external environment for changes that might affect Oxfordshire
• There are systems to review regularly the strategic plans and priorities and current staff

Closing Date: 7th February 2021

To apply:

Please click 'Apply' to be redirected to our website where you can find further information about the role and apply online. Please note, you are not applying at this stage.

No agencies please.

Oxfordshire Youth and Response have a bold new vision for the Young People’s Supported Accommodation in Oxfordshire, a brand new service model combining the power of youth work with safe and quality homes; where young people, aged between 18 and 24, are supported to develop healthy and positive bonds with their housemates and communities.

The Senior Young People’s Supported Accommodation (YPSA) Manager will oversee the Safeguarding of young people in the YPSA service and will work closely with the Head of YPSA to ensure a safe, high quality service is delivered.
They will be a Designated Safeguarding Lead (DSL) for Oxfordshire Youth and will be the escalation point for any issues.
They will provide an exceptional standard of coaching to colleagues, to ensure the needs of the young people without our service are met both within their homes and within their community setting.
We have ambitious targets for young people’s outcomes and the Senior YPSA Manager will be driven to help achieve our vision that young people in the YPSA grow to see themselves, and be seen as, future change makers.

Who we are

Open Doors is a Christian charity that is looking to recruit active, practicing Christians to help meet the growing needs of the persecuted church worldwide. Hostility, violence and abuse of Christians around the globe is on the increase. Open Doors works in over 50 countries to ensure that those facing such persecution are not forgotten, but can stand strong to serve their communities and give life.

Job summary

Working closely with the wider IT Team, this role will be responsible for delivering a timely and effective IT service to both existing and new Open Doors UK&I staff both in person and remotely. The role will provide 1st and possibly 2nd line support as well as managing overall service operations in terms of Incident, Problem and Change (ITIL) process.

About the team

Reporting to the ICT Support and Development Manager, you will work closely with the IT team, 3rd party support organisations, and all Open Doors UK & I staff.

Hours

37.5 hours per week. Usually between 8.00am to 6.00pm Monday to Friday. This position involves some evening and weekends at conferences and events or for emergency call-outs for which TOIL (time off in lieu) may be claimed.

Responsibilities and requirements

Provide excellence in service by:

Ticketing and service management

• ensure all incidents reported are logged, distributed and followed up on within agreed response times
• ensure that all parties are consistently updated with regard to current activity and status of tickets/tasks/projects
• ensure effective technical on-boarding of new staff and volunteers including hardware, user accounts, software and operating systems
• ensure effective off-boarding of staff and volunteers that leave Open Doors UK&I
• daily monitoring of staff issues, responding and following up on these issues within agreed timescales
• communication of IT issue status via email, announcements and social feed updates
• escalate unresolved incidents that are out of SLA
• able to work on-call / out-of-hours for major incidents (with time in lieu)
• escalate issues to 2nd line IT Support when required.
• liaise with our external 3rd line support team for more complicated issues

Service management

• ownership of infrastructure risks, policy and control implementation including IT security and mitigation actions
• contribute to supplier contract negotiations and renewals
• identification and delivery of IT infrastructure improvements where appropriate

 IT Operations

• management of operational responsibilities such as tape backup. Being available to support onsite maintenance where required
• undertake operational IT processes including daily checks, processes and procedures per an agreed checklist / schedule and SLA
• maintain a high-quality level of business data through regular clean-up tasks
• maintain assets and configuration database and comply with change procedures
• maintain client desktop and laptop updates
• computer account administration through Active Directory / O365 for password resets and user setups. Exchange Administrative Centre for e-mail accounts
• maintain documentation for regular tasks to a high quality

Ad hoc / project support

• provide support in IT moves and changes for desk moves, remote working and equipment deployment
• support the audio-visual systems and provide meeting and support for smaller events
• linking in with the Facilities Manager to ensure new staff setups are completed including imaging new computers and any bespoke software setup
• assist with administration and support for the CRM system including user setup

 End user training and support

• disseminate good IT security practice and alert IT management of possible security breaches
• provide user coaching, guidance and day-to-day support for computer and technology use
• updating staff awareness of upcoming IT upgrades
• training of staff where a knowledge gap is identified through issues raised
• induction of new staff to PC / Network / Print / CRM navigation and usage within ODUK&I

The above job description is a guide to the work the job holder may be required to undertake but does not form part of the contract of employment and may change from time to time to reflect changing circumstances. 

Applying your Christian faith to this role

Because of the essential Christian context in which the role will be performed, the role is subject to an occupational requirement under the Equality Act that the post-holder be a practising Christian. Each working day will involve collective prayer and worship, together with shared reflections on the work of Jesus Christ. All members of staff at Open Doors are expected to actively participate in this shared time and members of staff take it in turns to lead the act of collective worship.

There will be many ways you will be able to apply your Christian faith and the outworking of your faith to the context of Open Doors. The list below gives some of the expectations of this role but is not exhaustive or intended to limit you:

• contributing to and leading daily devotions (this can be for the whole team or just smaller, departmental groups)
• participating in retreats, days of prayer and fasting etc.
• committing to private prayer for the work associated with this role, your direct reports and closest colleagues
• working in such a way so as to reflect biblical principles of leadership and service
• applying biblical principles of godly stewardship to operational responsibilities
• to be open and obedient to God’s voice and direction in relation to any strategic matter and to always seek His will above all else

Limits of Authority

To operate within the ethos and aims of Open Doors, adhering to budget parameters and the Open Doors’ confidentiality agreement.

Who you are

You will demonstrate the following essential criteria for this role:

Competency

• computer management with knowledge and experience of Windows Server management, Active Directory, IT Administrative tools (e.g., Azure and O365 management)
• educated to GCSE or equivalent
• ability to work effectively under pressure, managing workload to meet time deadlines and produce work of a consistently high standard
• self-disciplined and able to work on own initiative, to prioritise effectively, and to meet deadlines
• strong interpersonal skills and ability to work with and serve a wide cross section of people
• good standard of written and verbal communication skills
• high level of accuracy and attention to detail especially in relation to data input                                                                                                                                               

Character

• demonstrates a high level of commitment
• able to work effectively under pressure
• responsible and mature outlook
• high standard of personal hygiene; clean, tidy and professional appearance
• a positive and professional approach both internally and externally                                                                                                                                                           

 Calling

• committed Christian who is completely in sympathy with the calling and mission of Open Doors

Culture

• chemistry with Open Doors staff
• commitment to Open Doors’ Core Values

In addition, it would be beneficial for you to demonstrate the following:

• IT experience working within a 1st line support or similar environment with a working knowledge of ITIL and service levels
• experience and training of ITIL Incident, Problem and Change processes
• experience of working with Office 365 / Azure

Enhanced disclosure information may be requested from the DBS in the event of a successful application.

The Progression Coach is one of the most important roles within this new service in Oxfordshire. Progression coaches will passionately believe in the potential of all young people to achieve their goals, it is the job of the Progression Coach to build meaningful relationships with the young people and provide a reassuring, consistent and supportive presence, to mentor and inspire the young people to be the best they can be. Progression Coaches will be confident at de-escalating crisis and will work with a solutions-focused mindset to helping the young people address any challenges they may face.

Available posts are mostly within Oxford city, but we also encourage applications from across Oxfordshire. 

Both full time and party time applications are welcomed.

Full time: 37 hours per week, alternating each week from 08.30 am to 4.30 pm or 11 am to 7 pm Mondays to Fridays (may require working on bank holidays and also some evening, weekend and emergency on call work on a rotational basis)
Part time: Various options available, minimum 15 hours per week. Please state your desired working hours upon application.

We’re Mind, the mental health charity. We’re here to make sure anyone with a mental health problem has somewhere to turn for advice and support; in total over 20,000 people in Oxfordshire access our services each year. With one in four people experiencing a mental health problem at some point in their lives, people need Mind more than ever.

Job Title: Data and Quality Service Manager
Hours: Full time, 37 hours per week
Salary: £32,974 - £36,922 (NJC point 29 – 33) per annum
Contract: Open Ended
Pension: Auto-enrolment scheme in place
Place of Work: 2 Kings Meadow, Osney Mead, Oxford, OX2 0DP

About Oxfordshire Mind

Our work includes:

• The Transitional Supported Housing Recovery Service (part of the Oxfordshire Mental Health Partnership).
• The TalkingSpace Plus psychological therapy service in partnership with Oxford Health NHS Foundation Trust.
• The Oxfordshire Mind Wellbeing Service, which is part of both the TalkingSpace Plus and Oxfordshire Mental Health Partnerships and includes:

Five Wellbeing Centres throughout the county

The Information Service, including the Oxfordshire Mind Guide publication, website and the Information Line

Physical Activity and Wellbeing

Benefits for Better Mental Health, a welfare benefits advice service

Volunteering and Peer Support Opportunities

Oxford and Banbury Safe Havens

Embedded workers in primary and secondary care

Services for Children and Young People

• Raising awareness and campaigning activity.

We employ over 180 staff and operate in 28 locations around the county.

Purpose of the job

The Data and Quality Service Manager will work closely with the Head of Innovation to ensure:

• Contractual obligations, targets and outcomes are met
• Partnership work and communication with key stakeholders is effective
• Appropriate systems and processes are in place
• Service users and carers are actively involved and engaged
• New services are developed and implemented effectively
• Reports are delivered to managers, the Senior Management Team (SMT), and the Board (including the Service, Quality and Performance sub-committee) in a timely and effective manner
• Quality programmes across the organisation drive continuous improvement
• Data is analysed proactively to drive understanding of our organisation and its impact on service users; and that useful management information is produced to help us continually improve

About you

Essential:

• Experience of working in a voluntary sector, mental health or related environment.
• Experience of establishing effective liaison and inter-agency working.
• Experience of developing and maintaining monitoring and quality systems.
• Experience of contract management and reporting to funders.
• Experience of providing line management, support and supervision.
• Knowledge and understanding of mental health services.
• Excellent IT skills including being familiar with spreadsheets and databases.
• Data analysis skills including qualitative and quantitative data.
• Ability to work well as part of a team.
• Ability to take responsibility, use your initiative and work creatively.
• Organisational, administrative and word processing including report and letter writing skills.
• Ability to work within deadlines.
• Ability to manage issues with a solution focused attitude.
• Collaborative approach to management and development.
• Capacity to cope effectively with the pressures of the post and to use support and supervision provided.

Closing date: 27th January 2021 at 12pm
Shortlisting date: 28th January 2021
Interview date: 5th February 2021

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

No agencies please.