Administration And Bookings Officer Jobs

The Role of Safeguarding Administrator

We have an exciting opportunity to join the Coventry Diocesan Safeguarding team as a Safeguarding Administrator. 

You will have excellent interpersonal skills with the ability to work successfully with a range of stakeholders. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team.

The main responsibilities of the Safeguarding Administrator are:

• To provide effective and efficient administrative and logical support to the diocesan safeguarding team ensuring that all systems contribute to the delivery of high-quality service and the smooth running of the diocesan safeguarding teams work.
• Overseeing the team’s diary management, booking internal and external meetings
• Minute taking meetings including safeguarding meetings
• Screening calls and emails for the diocesan safeguarding team from a range of stake holders including those who may have vulnerabilities, using your initiative to respond to enquiries, delegate safeguarding referrals to the relevant members of the team
• Maintain and update relevant databases and recording systems, ensuring accurate records
• Be responsible for DBS administration of Parish Safeguarding Officers
• Developing knowledge of safeguarding policy to advise appropriately on matters relating to general parish safeguarding such as safer recruitment, training and parish dashboard
• Provide general administrative support, as deemed appropriate by the Diocesan Safeguarding Advisor

This post reports to the Diocesan Safeguarding Advisor and is based in the Diocesan Offices in Coventry (hybrid working possible). 

Diversity, Equity and Inclusion

In the Diocesan offices we are committed to work with determination towards a fuller representation of the social, cultural and ethnic diversity which accurately reflects the people we serve in the Diocese of Coventry. We expect all employees to promote and model equity, diversity and inclusion in their working practices and relationships and to uphold principles of equality of opportunity in accordance with our legal and theological obligations as written in Galatians 3:28 which says, “There is neither Jew nor Gentile, neither slave nor free, nor is there male and female, for you are all one in Christ Jesus”.

If you have a disability, long-term illness or are neurodiverse, and you feel this prevents you from meeting any of the essential criteria, please contact us to discuss the adjustments we can make for you.

As an equal opportunities employer, we particularly welcome applications from United Kingdom Minority Ethnic / Global Majority Heritage (UKME/GMH) candidates who are currently underrepresented in our organisation. All appointments will be made on merit of skill and experience relative to the role.

All employees undertake mandatory Diversity, Equity and Inclusion training during their employment with us.

To find out more about this role please click on apply and this will take you to our website. 

We’re looking for someone to support our exectutive office. You'll be someone who is able to provide a high level of professional support to the Chief Executive in the effective management of their calendar, correspondence, as well as committee support of the Board of Trustees and it's subcommittees. This role is also responsible for accreditations and managing ad-hoc projects.

Key Information

• Salary: Grade 2.1 - £27,500 raising to Grade 2.2 - £29,592 after 3 months successful probation (pro-rata if part-time)
• Contract: Fixed-term until 25 July 2025
• Hours: Full-time or Part-time (depending on the wishes of the successful applicant)
• Location: Lampeter with hybrid / home working
• Reporting to: Chief Executive

Key duties

1.  To provide high level professional administrative assistance to the Chief Executive, SMT, and Sabbatical Officers.
2.  To be responsible for keeping the records and supporting the regular business of the Trustee Board and Subcommittees.
3.  To project manage submissions for accreditations i.e. SOS UK Green Impact, Quality Students’ Unions, etc
 

What We Offer

• 45 days off (28 days of annual leave, closure days, bank holidays, and two weeks off in December, the number of annual leave days would be pro-rata'd if part-time).
• Professional Development Opportunities, with a free leadership and management qualification
• Supportive line management and a fun working environment.
• Access to an Employee Assistance Scheme to help support your wellbeing 

Essential Criteria

• Ability to read and write fluently to an exemplary standard in English
• Ability to read and write at a basic conversational level in Welsh
• Good general education i.e. A-levels, including English and Welsh to at least to GSCE or equivalent
• Awareness of the 1994 Education Act (Part II)
• Previous experience of providing high level administrative support to senior staff as well as diary management
• Previous experience of servicing multiple committees
• Demonstratable expert knowledge of Microsoft Outlook, Microsoft Word, and Microsoft Teams
• Ability to maintain extreme sensitivity and confidentiality
• Be committed to social inclusion, diversity, and equity

Desirable Criteria

• Knowledge of, and experience in delivering, the statutory requirements of Companies House and/or the Charity Commission
• Experience of supporting recruitment of external trustees
• Experience of editing web content through WYSIWYG
• Experience of submitting evidence for and projecting managing accreditations

Application & Interview

Applications Close
9am Tuesday 7 May

Interviews
Week Commencing Monday 20 May via Teams

Proposed Start Date
As soon as possible; provisional start date Monday 24 June

Administration Officer

Contract: Permanent

Hours: 37 hours per week (1fte)

Location: To be based at Butterfly Conservation Head Office East Lulworth Dorset with some opportunity for home working

Salary: Band C - £28,148 - £32,519 dependent on experience, plus 8% employer pension contribution

We are looking for an experienced Administration Officer to work in a busy rural office. The successful post holder will be based at our offices in East Lulworth, Dorset, with some opportunity for home working. They will provide day to day support of administration and management of the office and facilities. The post holder will also support Health and Safety, contract management and events reporting to the Head of Administration.

You will need to have previous experience working in administration within a busy team. You will be skilled in using all Office applications as well as being able to prioritise your work load when supporting and responding to queries from staff, members and volunteers via email, telephone and MS Teams.

If you are excited about the prospects of working for a leading wildlife charity, please read through the job description and person specification, to see if you have the right skills to join the team.

Butterfly Conservation is an equal opportunities employer and welcomes applications from people from the widest possible diversity of backgrounds, cultures, and experiences. We are dedicated to encouraging a supportive and inclusive culture. Please tell us if there are any reasonable adjustments, we can make to help you in your application or with our recruitment process.

Candidates must have the right to work in the UK.

Closing date: Midday Tuesday 30 April 2024

Interview date: Tuesday 07 May 2024

No agencies please.

We believe our work has never been more important.

Wildlife is in steep decline across the UK and over three-quarters of butterflies and two-thirds of moths are declining. We recognise it needs a great team with a wide variety of skills to tackle the problems facing butterflies, moths and the environment.

Our staff and volunteers are proud to be part of Butterfly Conservation and are dedicated to making a difference to the environment we live in. We understand the importance of maintaining and expanding our expert and valued team of people and offer a range of roles located all over the UK, from the peat bogs in Scotland to the post room in Dorset.

REF-213 264

At TreeHouse School, we're looking for a SEND Officer to join our team.

You'll lead the scheduling and coordination of the statutory annual review process and be responsible for planning, organising, minuting and drafting all annual review paperwork. You'll support the effective provision of the school office administration by having regulatory knowledge to meet the needs of TreeHouse School and work closely with the reception team where required to support a variety of stakeholders.

You'll liaise closely with the school based Transdisciplinary Team staff, including class teachers, OT, SaLT, PBS specialists as well as outside agencies. You'll manage and organise pupil appointments, including informing parents/carers. You'll manage diaries/Outlook calendars, make appointments, book meetings and training rooms, whilst also being responsible for meeting minutes and note taking.

We are looking for someone who has:

• Formal administrative/reception qualification or equivalent experience
• Excellent working knowledge of SEND code of practice and Annual review process
• Experience of working within a similar SEND organisation/school/charity environment
• Experience of using own initiative to plan, organise and manage own workload

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Please note, Ambitious about Autism withholds the right to close the role early if we receive enough suitable applications.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

You will lead the front of house providing professional, competent reception and clerical support in a very busy office. Excellent interpersonal and IT skills a necessity.   

Main Duties of the Role

• To ensure the smooth running of the office on a day–to-day basis 
• To ensure a professional approach when meeting and greeting visitors, responding to enquiries by telephone, by e-mail, in writing and in person from members of the public.  This includes taking and confirming bookings, issuing reminders and appointment slips.
• To assist with maintaining and updating database information, carer registrations, emergency cards, records and filing systems both manual and computerized, ensuring that data handling complies with GDPR requirements.
• To assist with the production of monitoring and evaluation reports, extracting statistical information from database.
• To organise venues, agendas and minute-taking of meetings as required by Enfield Carers Centre.
• To attend appropriate meetings as identified by the line manager.
• To assist with the organisation of events, including ensuring the readiness of leaflets for information stands at partner events and outreach work.
• To assist with training events and activities held at Enfield Carers Centre including liaising with sessional       workers/trainers/speakers preparing room set-up, refreshments and set up of Zoom 
• To lead on matters relating to office management including supporting the CEO and ensuring the office adheres to health and safety compliance issues
• To assist in maintaining ECC’s electronic database, website and email system e.g. ensuring events are uploaded and attendance data kept up to date
• To act in accordance with all policies and procedures laid down by Enfield Carers Centre.

The ideal candidate must have:

• • At least 2 years previous administrative experience 
• • Exceptional organisational skills
• • Intermediate to advanced IT skills
• • Excellent interpersonal skills 
• • The ability and experience of multitasking 
• • The ability to stay calm under pressure
• • The aptitude to pay high attention to detail 

In line with ECC's safer recruitment policy, the postholder is expected to demonstrate a commitment to promoting the welfare and safeguarding of vulnerable adults and children. To apply, complete an application form by visiting our website

No CV's please.

This new role will work across varied charity management projects to help set up a new UK office for a fast growing medical INGO that has already treated over 13 million patients across Africa!

It will include leading on a broad range of projects that support the set up and management of the UK registered office and will require working autonomously while being part of an experienced and supportive team. Benefits are competitive, work is primarily remote and partially flexible.  This is a chance to help set up something new and leave your very own legacy for an up-and-coming medical organisation saving lives in Africa.

Role Context

ALIMA UK is in its start-up phase and is made up of a small team. This period is exciting at times unpredictable.  We need someone reliable who enjoys and has a proven track record of leading and delivering on operational projects for a business or charity while working with senior stakeholders. They should be a highly organised self-starter who is able to work autonomously and lead on projects as well as a great team player.

The role is varied and has a significant financial element, so strong numerical skills and good written communication skills are both important as well as a flexible, responsible approach. Ideally they will also have experience of, and good knowledge of, the charity sector in the UK.

This role is posted as a one year contract as the needs of the business are changing as the organisation develops. At the end of the year the needs of ALIMA will be reviewed and there may be scope to further shape the role, depending on the needs of the business and funding available at the time. 

Competitive benefits:

• Generous benefits: Medical care, 30 days holiday (pro rata) and 8% pension
• Position is largely remote/ working from home, with c. two days in London required per month (usually Putney or Kings Cross - N.B. if you are outside london cost of travel will be your responsibility)
• Hours are partially flexible but require 75% to fall within main office hours for the team (Monday to Thursday 9 to 5)

RESPONSIBILITIES

ORGANISATIONAL DEVELOPMENT

• Driving and implementing a varied range of projects that support the smooth set-up of the UK charity, in collaboration with the UK Head of Development 
• Virtual Office Management, including organising cloud based filing systems, managing resources including IT, coordinating information collection 

 FINANCIAL MANAGEMENT

• Working with the Head of Development & Chair to create and develop new financial management systems for the charity
• Ongoing management of the financial systems of the charity including bookkeeping, invoice management and basic reporting
• Working with colleagues to produce financial reports for the Board, donors and others on request

EVENT & PROGRAMME CO-ORDINATION 

• Coordination of small events
• Organising and coordinating staff and trustee visits to the UK and overseas 

SUPPORTING SENIOR STAKEHOLDERS 

• Organise UK board meetings including booking venues, finalising and circulating papers, minute taking
• Copywriting

Any other duties as may be reasonably required as part of supportive team.

PERSON SPECIFICATION

REQUIRED 

Skills, Experience & Knowledge

• Experience working for a UK-based charity in an administrative, executive support, finance, fundraising or project management role 
• Strong project management skills: a track record of successfully driving small to medium-sized projects
• Strong numerical skills, including experience reporting on or managing budgets, producing management accounts or equivalent
• Excellent verbal and written English language skills 
• Excellent organisational skills: Ability to plan, prioritise and manage a varied and demanding workload to meet deadlines
• Experience working with a broad range of stakeholders including Senior level staff, donors and volunteers
• Knowledge and understanding of fundraising in the UK charity sector 

Attributes 

• Ability to work independently and take initiative within an established team
• A resilient mindset and ability to push through when the way ahead is not immediately obvious 
• Ability to work collaboratively and supportively alongside the UK Team
• Passion for and commitment to the mission and goals of ALIMA

DESIRABLE 

• Experience of working with accountancy software or excel
• French Language Skills
• Event coordination experience 
• Experience with powerpoint or design programmes 
• Fundraising experience 
• Time working for an international development organisation

We’re looking for a motivated Grants and Administration Officer. We are happy to consider someone who is newer to grant-making but with deep experience of the charitable sector. We will be looking for someone with aptitude for the duties below who will be able to work independently following training where needed. Alternatively, we would be open to a candidate with experience of grant management who can hit the ground running. The salary offered will be commensurate with experience.

The role is split between grants assessment and management and providing administrative support to the team. A more detailed outline of the duties can be found below. We expect the majority of the role to be focused on grants assessment and are looking for someone with a good ability to prioritise a varied workload.

Some travel within the UK will be required for visits to applicant charities and grantees with the possibility of very occasional overnight stays.

The Dulverton Trust is keen to nurture talent and has a generous training budget to help you develop your career.

Duties

Grants assessment and management:

• Process grant applications. This includes:

o Visiting, meeting and corresponding with applicants.

o Reviewing, requesting and analysing relevant information.

o Providing feedback on unsuccessful applications.

o Preparing written recommendations for submission to the Board and presenting at Board meetings.

• Monitor progress on grants awarded.

• Ensure the timely and accurate recording of activities and transactions with applicants and grantees through the Trust’s database, Salesforce CRM.

• Represent the Trust at public events such as seminars and receptions.

• Contribute to the Trust’s ‘grants-plus’ activity, which aims to support the work of applicant charities through sharing knowledge and experience of good practice and brokering pro-bono consultancy support.

• Take on specific research in relation to current funding priorities or potential new areas of activity, as required.

Administrative support:

• First point of contact for enquiries and invitations to the Trust by post, email and on the phone.

• Responsible for day-to-day management of the Trust’s digital systems. This includes Salesforce, Box, Wordpress, Cognito, Zapier and Lastpass. Specific duties vary by programme but generally include keeping data current, ensuring staff have relevant access rights and permissions, and backing up data on a regular basis. Training will be provided on all of these systems.

• Manage the Trust’s subscriptions and memberships (e.g. Association of Charitable Foundations, ICO).

• Maintain the Trust’s register of interests.

• Prepare Board papers and Minutes (printing, binding and posting papers).

• Update 360giving with the Trust’s grants data (training will be provided).

• Support meetings (circulating calendar invitations, booking meeting space, organising catering and on-the-day setup and close down).

• General office duties including keeping the office stocked with stationery and tea/coffee and welcoming visitors to the Trust. Lead on the office security systems and dealing with contractors.

• Processing grant and supplier payments

Specification for Applicants

• Evidence of right to work in the UK.

• References to evidence integrity and good character.

Skills and Qualifications

• Deep knowledge of and demonstrable interest in the non-profit sector.

• Experience of grant management, including the due diligence process, presenting to decision-making committees and monitoring of grants. This could be from grant-making or fundraising work.

• Ability to understand and analyse information from applicant organisations including:

o Financial documents (including charity accounts, management accounts, cashflow forecasts and project budgets).

o Monitoring and learning processes.

o Strategic plans.

o Impact reports and evaluation materials.

• Ability to synthesise the above information, along with in-person meetings, to produce clear and accurate written summaries and recommendations to be put to the Director and Trustees.

• Excellent attention to detail.

• Good judgement.

• Excellent written and oral presentation skills.

• Well-organised with a proven ability to prioritise and manage a varied workload and work to deadlines.

• Good interpersonal skills, able to communicate with people from a wide variety of backgrounds and over different media (e.g. on the phone, email or in person).

• A positive and can-do attitude. We are a small team; flexibility and mutual support are markers of our organisation culture.

• Proficiency and confidence in using IT. The Trust conducts most of its business using cloud-based systems including Microsoft Office 365, Box and Salesforce.

How to apply: Please send your CV along with a cover letter setting out your suitability for the role.Please note that we will not consider applications without a cover letter. This is a rolling recruitment process and we will make contact as we receive applications. We hope to make an appointment in April.

New Routes Integration

 Since 2003 New Routes has been working with, and supporting, refugees, asylum seekers and isolated migrants in Norwich to support their wellbeing and ambitions by providing skill-building and social programmes in a safe and welcoming environment. We promote cross-cultural integration and community awareness, working with individuals and families from over 60 countries of origin. We work closely with an extensive network of partner organisations, both third-sector and statutory. New Routes is one-third of the Norwich Integration Partnership (NIP), alongside English+ and the Bridge Plus+.

 Principle purpose of the post:

To work closely with the Chief Executive to ensure the professional and efficient running of all aspects of the organisation’s finances, HR and administration providing vital administrative backing to support and sustain the work of the Chief Executive and Project Coordinators.  The successful candidate will be flexible, proactive and able to work both independently and in close liaison with colleagues.

Please see the attached Job Description and Person Specification.  If you are committed to improving the lives of marginalised communities, we would love to hear from you.  If you would like further details prior to submitting your application, please call our Chief Executive, Gee Cook, for an informal discussion.

JOIN OUR TEAM!

As a Projects Officer for Live Unlimited you'll be helping to make a difference to the lives of care experienced young people living in Barnet, north London.

Here at Live Unlimited our vision is that all care-experienced children and young people are able to achieve their potential and lead happy, fulfilled lives.

Most care experienced young people will have experienced trauma and adverse childhood experiences before they went into care system. 

Early intervention is key and we know at Live Unlimited the life-changing impact our schemes can make. As someone who shares our passion for social mobility, you'll be driven by a desire to help us to deliver first class opportunities to these incredible young people, providing support and inspiration along the way. 

Reporting to: Operations Director & Fundraising Manager

Location: Flexible and remote working is offered to all of our staff. We have an office based in Colindale, London, which we tend to work around two days per week, with two days remote working.

About the Role: This is an interesting and varied role. As the post holder you'll be not only be setting up, administering and delivering schemes and activities to benefit Barnet’s looked after young people, you'll also be creating marketing materials and supporting fundraising events.  Promoting the work of our charity is key too through updating our website, writing our quarterly newsletter and social media channels, as well as supporting the running and administration of the charity. 

About You:

You'll have experience of managing and delivering projects, schemes or activities and supporting administrative tasks including keeping accurate records, financial tracking and expenditure.
 
You'll also have experience of creating engaging content for newsletters, websites and/or social media channels especially Twitter, Facebook, LinkedIn and Instagram and building effective relationships with internal and external stakeholders to deliver common goals.
 
Having a passion for Live Unlimited’s vision and objectives is very useful in this role. We particularly welcome applicants with experience or being a looked after child, care leaver or personal experience of the care system.

If you are organised and efficient, passionate about social mobility, and have a creative flair, this is the perfect job for you!

Working hours: 28 hours (4 days per week) Could be split across five days. Core hours: 10am-4pm

Salary: £135.35pd for 4 days per week (£35,191 FTE) The role is for 12 months with a view to possible extension dependent on funding. Would consider suitable candidates interested in working 21 hours (3 days per week).

Closing date: 10th May 2024.

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

Key responsibilities:

(1) The set up, administration and running of schemes and activities

(2) To deliver marketing and fundraising activities as needed for specific schemes and activities 

(3) To support wider awareness building and promote the work of the charity to enable it to meet its charitable aims and objectives 

(4) To provide support in the running and administration of the charity 

Experience and Knowledge

• Experience of project management and delivering schemes or activities and supporting administrative tasks including keeping accurate records, budgeting, booking rooms, responding to emails etc. (essential)

• Experience of coordinating and updating online and social media channels especially Twitter, Facebook and Instagram (essential) 

* Experience of marketing and communications (essential)

• Experience of building effective relationships with internal and external stakeholders to deliver common goals (essential)

• Experience of working within not for profit or charitable sector (desirable) 

• Fundraising experience (desirable) 

• Knowledge of the challenges facing looked after young people (desirable) 

• Knowledge and/or experience of safeguarding issues working with children and young people (desirable)

Skills

• Excellent written and verbal communication skills (essential)

• Excellent time management and organisational skills (essential)

• Ability to work under own initiative, taking responsibility and ownership for researching and solving problems (essential)

• Computer literate and ability to work with Word and Excel (essential) and website management systems (desirable)

• Awareness of data protection legislation (desirable)

Other:

• Relevant work experience

• An enhanced DBS check is a requirement of this role

The NI is looking for its next Events Officer to oversee the setting up and online booking of a range of events – mainly conferences and dinners – as well as overseeing the subscriptions to its Journal. The role is a busy one and the person recruited with require good experience with events booking CRMs as well as working with volunteers and other team members in a small team.

Responsibilities

Main duties include:

Manage all event bookings administration, including:

o Set up of online booking for events through CRM

o Set up and maintain webpages for each event through CMS adding sponsor logos and additional information as required.

o Ensuring invoices for events are issued and paid, updating any on CRM that were issued manually including sponsorship events

o Ensuring relevant communications such as joining instructions are circulated to attendees

o Issue sponsorship contracts, invoices and monitor payments of same

o Providing support for delivery of events including producing delegate lists, dietary requirements etc

o Liaising with suppliers and stakeholders to ensure all events run smoothly.

Manage the admin and event email inboxes, answering all queries in a timely and professional fashion; forwarding queries to colleagues as appropriate where outside your area of expertise.

Assist in maintaining the CRM to ensure data quality eg by removing duplicates, amending incorrect details, updating information and resolving login issues.

Work closely with the Branch Representatives and the Marketing and Communications Manager to set up all events including paid-for and free-to-attend, plus any external suppliers where necessary.

Manage all journal subscriptions including renewals and responding to subscription enquiries.

Actively recruit new subscribers for Nuclear Future.

Manage credit control for events and journal subscriptions and actively work to manage debtors ensuring all invoices are paid.

Undertake any ad-hoc tasks as directed by the CEO to ensure a smooth-running organisation.

Skills and Experience

Essential

Strong IT, written and verbal communication skills

Knowledge of database and/or events administration

Strong time management and organisation skills; ability to manage projects to deadlines and to manage a number of tasks simultaneously and autonomously

A confident attitude, willingness to learn and enthusiasm to take on new tasks as needed

Attention to detail

Experience of working with volunteers is desirable.

Salary: £28-31,000

Benefits: 25 days’ leave + one day’s birthday leave, optional compressed working scheme (9-day fortnight), pension, private medical cover and death in service benefit.

Reporting to: CEO

Location: the NI has no office so the successful candidate will work from home. They will be expected to travel to London once a month for team meetings and there may be other very occasional travel around UK as required.

Type of role: This is designed as a permanent full-time role but previously has been performed as a part-time role which could work again.

How to apply: CV and covering email/letter by 24 April 2024. The NI strives to be an equal opportunities employer so please also complete our EDI monitoring form and return this separately.

WHO WE ARE AND WHAT WE DO?

We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard. 

By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves. 

ROLE PURPOSE
The Programme Support Officer (full-time, fixed-term contract for 18 months, with possibility to extend) will join the expanding Sector Improvement Team. They will provide vital logistical, financial and administrative support and coordination required to successfully run and deliver the University Mental Health Charter Programme and Award, achieve the Sector Improvement Team’s key objectives, and contribute to the whole charity’s mission and goals. This is an exciting opportunity to help the team scale the University Mental Health Charter, with the potential to impact 2.5 million staff and students across the UK.

From booking travel and accommodation, holding responsibility for the planning and administration of the Purchase Order sheets, to liaising with the many stakeholders involved in the assessment and programme processes, you will have an opportunity to be involved in an interesting, fast paced and exciting role.

KEY RESPONSIBILITIES

Logistical support

• Provide effective logistical and administrative support to the Sector Improvement Programme(s), working closely with the Sector Improvement Lead and Programme Managers to ensure the successful delivery of the programmes
• Support the the planning and delivery of key Sector Improvement Programme activities including online and in-person events, handling the administrative and logistical tasks e.g. venue booking and travel arrangements
• Support the Charter Award Process by managing logistics for assessors during Award site visits and handling related bookings
• Use of our Project Management tools to set and receive work, manage deadlines and workflows alongside colleagues to complete projects and Programmes in a timely manner, ensuring high quality of work

Financial support

• Assist in onboarding the University Mental Health Charter Programme by managing administrative tasks such as purchase orders and processing documents (e.g. MOUs, new supplier forms etc.) and outstanding payments
• Administer finances for our Sector Improvement programmes; issuing purchase orders and ensuring timely payments
• Work with finance colleagues to ensure correct processes and procedures are followed accurately and compliant with finance requirements, and identify areas for process improvement
• Act as a cardholder for the team, making online purchases such as accommodation and travel bookings and following policies, procedures and guidance in the correct and responsible use of the Student Minds card

Data and process administration

• Administer data processes for the University Mental Health Charter Programme and Award process, in line with Data Protection Guidelines
• Collate and analyse evaluation data from Sector Improvement events (online and in person), generating timely reports and make recommendations for programme improvement
• Create essential documents requested by the Sector Improvement Programme team to support programme delivery and scalability
• Provide support to the Sector Improvement Team and Award Managers to enable efficient Award Assessment accreditation processes
• Maintain key working relationships with our network of Assessors and University Award Leads, addressing queries, scheduling and minuting award panels, sharing actions with the team

Working together

• Work closely with the Programme Liaison Officer to successfully deliver all aspects of the role, including managing university relationships, ensuring tasks are picked between roles and when required
• Attend programme-related meetings, and maintain communications with programme participants and key stakeholders through maintaining and use of up-to-date database(s)
• Actively participate in the testing and embedding of new digital systems to improve programme efficiency and engagement
• Stay updated on developments in Higher Education and gather insights from sector partners to feed into team decisions
• Look for opportunities to develop systems and processes to improve ways of working and participate in discussions on the Sector Improvement Team development and improvement

Other duties

• Such other duties as may be reasonably prescribed by the organisation, appropriate to the grade and responsibilities of this post
• Attend regular team meetings with the Student Minds team and colleagues throughout the year as required
• Ensure compliance with Student Minds’ internal procedures and all external legal requirements
• Undertake training and attend conferences in a support capacity when Student Minds is delivering, and attend external conferences as a delegate where required
• Engage with and provide feedback on projects and strategic reports developed by other members of the team
• Work flexibly and undertake tasks to support Student Minds colleagues as needed

BENEFITS

• Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
• Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
• Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
• Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
• For other benefits and more information please see our website.

Who we are:

The National Autistic Society is here to transform lives, change attitudes and create a society that works for autistic people.

We transform lives by providing support, information and practical advice for the 700,000 autistic adults and children in the UK, as well as their three million family members and carers. Since 1962, autistic people have turned to us at key moments or challenging times in their lives, be it getting a diagnosis, going to school or finding work.

The Autism Know How department, which this role sits within, supports organisations across sectors to improve both understanding and practice for professionals and employees in order to help to transform the lives of autistic people and families. We do this through diagnostic services, training, accreditation, consultancy and conferences.

What we can offer you:

• Auto-enrolled Pension Scheme
• 25 days annual leave plus bank holidays
• Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
• Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more!
• Healthcare Cash Plan
• Life Assurance at 2 x base salary
• A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)
• Access to a 24-hour Employee Assistance Programme & counselling programme
• Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family members for free!

Who we are looking for:

A Permanent Customer Relations and Sales Officer to work as part of a centralised sales team, which leads all Autism Know How sales, logistic and customer support enquiries.

Managing all aspects of the customer sales journey, this role will lead and deliver an effective, timely and professional customer journey and experience, maximising income potential and repeat business to ensure performance against team sales targets and to enable the society to continue to improve its offering for autistic people.

This role will work closely with colleagues across Autism Know How, Marketing, CRM and Business Development departments, and other relevant NAS teams where required. 

This role will also deliver general administration and data processing as required. 

To view the job description, please click here.

Where you will be working:

Home based, with occasional travel when required.

How to apply:

• To apply for this role please click the Apply button below
• When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism.

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks.

We are an equal opportunities employer.

WHO WE ARE AND WHAT WE DO?

We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard. 

By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves. 

ROLE PURPOSE
The Programme Liaison Officer (full-time, fixed-term contract for 18 months, with possibility to extend) will join the expanding Sector Improvement Team. They will provide vital administration, communication and digital liaison and support required to successfully run and deliver the University Mental Health Charter Programme and Award, achieve the Sector Improvement Team’s key objectives, and contribute to the whole charity’s mission and goals.  This is an exciting opportunity to help the team scale the University Mental Health Charter, with the potential to impact 2.5 million staff and students across the UK.

This role will include responding to queries, liaising with assessors, universities and general enquiries. The post holder will be responsible for working with the team to develop and monitor our HUB and digital platforms, for developing regular newsletters and working with colleagues to liaise with the many stakeholders involved in the assessment and programme processes.

Key responsibilities 

Liaison support

• Provide effective liaison and administrative support to the Sector Improvement Programme(s), working closely with the Sector Improvement Lead and Programme Managers to ensure thesuccessful delivery of the programmes
• Support the planning and delivery of key Sector Improvement Programme activities such as the Winter Panel and the recruitment of the Award Assessors, CPD training and responding togeneral enquiries
• Act as the first point of contact for key stakeholders’ inquiries through the Charter Inbox and Student Minds’ Hub

Digital and resources support

• Utilise project management tools to manage work, deadlines and workflows alongside relevant colleagues to ensure timely and quality programme delivery
• Support the development of resources and documents for the charter, including newsletters, HUB announcements, Charter Handbook etc.
• Work closely with the Comms and Digital Team internally to develop and communicate clear timelines and resources needed throughout the year
• Support the annual onboarding of the Charter Programme, supporting the administrative tasks for the process, including some financial support. Lead on bringing together and distributing key documents such as welcome packs, Charter Framework documents etc.
• Support the coordinator (Programme and HUB) to onboard universities and Assessors to the HUB, and develop and grow the platform for members
• Update and oversee the Sector Improvement annual calendar of events and key activities/deliverables and share with the wider Student Minds team, identifying where dates may need to be moved
• Actively participate in the testing and embedding of new digital systems being led by the Digital
• Product Manager to increase efficiency and engagement for the Sector Improvement Programme and organisation as a whole for example collating product requirements

Financial support

• Work with the Programme Support Officer and finance colleagues to ensure correct processes and procedures are followed accurately and compliant with finance requirements
• Act as a secondary card holder for the team, making online purchases such as accommodation and travel bookings and following policies, procedures and guidance in the correct and responsible use of the Student Minds card

Data and process administration

• Administer data princesses for the University Mental Health Charter Programme and Award process, in line with Data Protection Guidelines
• Collate evaluation data from Sector Improvement events (online and in person)
• Create essential documents requested by the Sector Improvement Programme team, to support programme delivery and scalability
• Use our database(s) to manage relationships and communications with programme participants and key stakeholders, ensuring it is always up-to-date
• Support the Sector Improvement Team and Award Managers to enable efficient Award
• Assessment accreditation processes
• Maintain key working relationships with our network of Assessors and University Award Leads, addressing queries, scheduling and minuting award panels, sharing actions with the team

Working together

• Work closely with the Programme Support Officer to successfully deliver all aspects of the role, including managing the relationships with universities and logistical aspects (e.g. bookings, finances), ensuring tasks are picked between roles and when required
• Work closely with colleagues in the Student Space team and Training teams to embed cross- programme working within Student Minds.
• Attend various programme-related meetings, actively contributing ideas to continually develop our Programmes
• Stay updated on developments in Higher Education and gather insights from sector partners to feed into team decisions
• Look for opportunities to develop systems and processes to improve ways of working and participate in discussions on the Sector Improvement Team development and improvement

BENEFITS

• Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
• Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
• Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
• Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
• For other benefits and more information please see our website.

Job Title: Fundraising & HR Support Officer

Reporting To: Fundraising & People Team Leader

Salary: £25,307 – £29,634

Hours: 37.5 hours per week

Location: Alder Hey Children’s Charity (based within the hospital), Liverpool

Application Deadline: Sunday 28th April 2024

Interviews: Thursday 9th May 2024

Job Purpose:

This is an exciting opportunity to be at the heart of the Charity operations. This role is the first point of contact for supporters and requires outstanding customer care/ donor stewardship skills. The post holder is expected to foster excellent working relationships with all members of the Charity team, donors – both existing and potential – and Trust staff. This role will provide support to the fundraising team and with HR processing for the Charity, whilst also supporting with our hospital and online shop.  

Main Duties/Tasks

Fundraising & Office duties

Undertake day to day administrative tasks as directed by the Fundraising & People Team Leader and Senior Team, including the preparation of letters, reports and memos, ensuring the work is of a high standard, professional and accurate. Adhering to sensitive information protocols and keeping sensitive information confidential.

Deal with all incoming telephone enquiries in a professional and helpful capacity and direct all incoming calls correctly and take accurate messages. Adhere to any confidential or sensitive information protocols.

Contribute to the efficient running of the public Charity office by receiving all donors and visitors in a welcoming and friendly manner.

Provide excellent customer care/ donor stewardship in all interactions with donors.

Manage the mail, ensuring it is opened, distributed and any donor correspondence is responded to in a timely manner.

Process donations in line with established receipting procedures.

Adhere to audit procedures and liaise with the Charity’s auditors.

Carrying out filing in line with office procedures and ensuring the safe storage and archiving of documents/records on a regular basis.

Provide support to the senior management team, including organising and scheduling meetings and room bookings.

Undertake banking procedures and ensure donations are accurately recorded and banked.  

Hospital & Online Shop

Process online orders for the shop in a timely manner.

Run regular reports for the Fundraising & People Team Leader relating to online sales.

Support the management of the online and hospital shop, ensuring they are stocked, and products are displayed in the best way.

Provide good customer service within the shop inside the hospital Atrium.

Cash up the till, ensuring sales are correctly recorded and takings are passed through for banking.  

Database support

Process donations on the CRM database, liaising with fundraising teams to ensure this is recorded correctly, including from online platforms.

Produce analytical reports from the fundraising database system, for audit purposes.

HR support

Provide HR administrative support within the areas of:

· Recruitment, including coordinating the recruitment process and the induction of new starters;

· Ensuring all staff have a DBS in line with the Trust requirements;

· Administration of staff annual leave allowance and absence reporting;

· Creating staff correspondence letters, including pay award, furlough or other required communication; and

· Attending and minuting HR meetings where required.

Other Duties

Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.

Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.

Any other reasonable duties as required by your line manager.

Person Specification

Qualifications, Knowledge and Experience

Essential

· Experience of efficiently managing and delivering a demanding and varied workload.

· Proven track record of handling cash and working with tight protocols around audits and procedures.

· Strong track record of customer relations.

Desirable

· Experience of working at a charity.

· Experience of using a CRM system or database.

· Experience of working with Shopify or other online sales platforms.

· HR experience or qualifications.

Skills and Attributes

Essential

· Commitment to principles of equality, diversity and collaborative working.

· Excellent communications skills, both verbal and written across a range of audiences.

· Ability to build strong working relationships.

· Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.

· Ability to work in a logical and organised manner.

· Ability to work effectively as part of a team as well as independently.

· Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information.

· Excellent IT skills including Microsoft packages, especially advanced use of Microsoft Excel.

Additional requirements

Essential

· Strong interest in working for a children’s health charity.

· An understanding of and commitment to the values of Alder Hey Children’s Charity.

· Willingness to get involved with activities across the Charity.

Desirable

· Willingness to occasionally work outside of normal office hours.

Note: This job description is intended to outline the general nature and level of work performed by employees within this role. It is not exhaustive and may be subject to change or modification as required by the needs of Alder Hey Children's Charity.

The charity is currently conducting a four-day working week trial, due to end on 30th September 2024. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2024 to agree the next steps, based on an assessment of the trial period; the four day working week trial may be ended, extended or adopted permanently.

Our Values

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it.  We work together to share and grow. We inspire others.

Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.  

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.