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Top job
Unifrog Education Ltd
Hoxton 2.93 miles
£24,000 per year
Join Unifrog as a Partner Success Lead and help us to level the playing field for all students
Premier Christian Communications Ltd
SW1P, London 0.6 miles
£24,000 - £26,000 per year
The Marketing Coordinator will be responsible for coordinating marketing activity across all of Premier’s brands, products and services.
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Magic Breakfast
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Seeking an experienced ICT leader who is passionate about ending child morning hunger in the UK now and for good to develop our ICT function
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£25,000 - £27,000 per year
Event Officer - Manchester
National Churches Trust
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£22,000 - £30,000 depending on experience
An opportunity for a new Church Support Officer to join our team and assist with assessment and administration for our grant programmes.
The British Association of Art Therapists
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£24,000 - £28,000 per year
The Events Officer will be responsible for supporting the planning and delivery of our wide range of internal and external events.
Page 4 of 22
Hoxton, Greater London 2.93 miles
£24,000 per year
Permanent, Full-time
Job description

Unifrog’s mission

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counselors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with more than a third of UK secondary schools and hundreds of international schools. We are growing rapidly in terms of the number of our partners, in terms of how much they use our platform, and in terms of the breadth of products we offer.

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our UK Diversity Champion, Samar (contact details on our website).

The role and your key responsibilities

As a Partner Success Lead your role is to provide world class customer service to our partner base of over 2,500 schools and colleges. You will be responsible for onboarding our new schools and supporting our existing schools to make the most of the Unifrog platform. Solutions and customer service focused, you will make sure that all interactions with Unifrog are prompt, positive and successful. Your key responsibilities will include:

  • Partner management
     
    • Being the first point of contact for enquiries from our existing 2,500+ partners.
       
    • Onboarding our new schools by setting them up on our platform and making sure teachers and students are ready to get the most out of Unifrog.
       
    • Continually improving our onboarding materials and processes using feedback from our partners.
       
  • Partner training and support
     
    • Training staff remotely on how to use the platform; this could be a one-to-one phone call or a webinar with lots of teachers.
       
    • Troubleshooting issues and providing on-the-spot support via phone, email and video calls.
  • Ad hoc tasks
     
    • Leading on and supporting a variety of other projects across other parts of the business during quieter periods.
       
    • Proactively working to foster a sense of community amongst our Unifrog partners and always thinking about how we can promote the sharing and embedding of Unifrog best practice across our partner schools.
       
    • Supporting the team with general admin.
       

Essential skills and characteristics

  • Excellent customer service
     
  • Strong organizational skills
     
  • Ability to work well under pressure
     
  • Confident working independently but happy to ask for support when it’s needed.
     
  • Excellent phone manner
     
  • Keen attention to detail
     
  • Interest or experience in the education sector an advantage
     
  • Proactive attitude and willingness to get stuck in.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, we’d love to hear from you.

Working together

You’ll work alongside our two other Partner Success Leads and the Head of UK Account Management, who will also be your line manager. You’ll also have daily contact with people on our data, marketing, sales, finance and account management teams.

Key benefits

  • Become part of a committed, dynamic and growing team. We want to build the team at Unifrog for the long term – if you do well, we will do our best to make you want to stay at the company for a long time.
     
  • Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
     
  • Influence the company’s direction: we love to promote great ideas, wherever they come from.
     
  • Join one of the most talked about edtech startups and help transform careers and destinations in schools.
     
  • For details of further benefits we offer our staff, please see the jobs page of our website.

Key details

  • £24,000 per annum.
     
  • Share in company-wide performance bonus.
     
  • Full-time.
     
  • 30 days paid holiday per year plus bank holidays; the majority of your annual leave needs to be taken during school holidays.
     
  • Split your time between working remotely and at our offices in Hoxton, London.
     
  • Start date: as soon as possible (early-mid August at the latest).
     
  • To discuss any details about the role before applying please contact Stephen (contact details on our website).
     
  • To discuss working at Unifrog from a diversity perspective please contact Samar (contact details on our website).

Inclusion and diversity at Unifrog

Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from. We also believe in the power of diversity in all its forms, including in terms of culture, education history, religion, age, socio-economic background, race, gender, sexual orientation, personality, life experiences and disability. We want to encourage applicants from every different background to apply for our roles, and add their perspectives to our team.

Application process

  • Deadline: 2nd July 2021
     
  • To apply, please visit our website to answer the questions below:

    i. ‘Why do you want to work for Unifrog?’ (200 words)

    ii. ‘With reference to the job description, what makes you an excellent candidate for this role?’ (300 words)

    iii. Our Partner Success Team can receive hundreds of emails and calls each day. How would you manage your time effectively, while maintaining world class customer service? (200 words)
     
  • The next stage of the application process will be a short task over the phone. We will schedule these tasks throughout the application window so we encourage you to apply early.
     
  • Final interviews will be held by Zoom, w/c 5th July 2021.

We can only consider candidates who already have the right to work in the EU.

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About
Unifrog Education Ltd

We believe that destinations, where students end up after school, is even more important than their academic performance. We partner with ... Read more

Posted on: 18 June 2021
Closing date: 02 July 2021
Tags: Communications, PR,Operations

The client requests no contact from agencies or media sales.

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