Advice and information manager jobs in oxford, hertfordshire

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

Are you friendly, approachable, and detail-oriented? If so, we’d love for you to join our Fundraising Team at ellenor!

As a Supporter Care Administrator, you’ll be a key part of our mission, helping our community raise vital funds for ellenor. We’re looking for a proactive problem solver with strong attention to detail—someone who thrives working with data and is confident using Microsoft Excel.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

If you're ready to embark on a challenging yet rewarding journey in a dynamic and supportive environment, we encourage you to apply today!

Key Responsibilities of the role include:

• Serving as the first point of call for supporter inquiries through phone, post, or email.
• Importing and accurately recording data from multiple sources.
• Collaborating within a team to manage the weekly lottery and ad hoc raffle administration.
• Prioritising that our supporters are at the heart of all that we do and ensuring they feel valued.

Essential requirements of the role include:

• Strong written English skills, with the ability to compose professional emails and draft thoughtful thank-you letters.
• Exceptional I.T. skills, including advanced proficiency in Excel, Word, Outlook, and technical ability to use databases such as Salesforce, Donorflex, Raiser’s Edge, or similar.
• Strong customer service orientation, demonstrated through experience in customer/supporter services and effective communication via phone, post, and email.
• Proven ability to process and check data accurately and consistently, with experience in data entry on a CRM database.
• Ability to quickly pick up new processes and tasks, coupled with the capability to manage a varied workload independently.

This post is subject to UK DBS clearance.

UK Immigration:

ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

How to apply:
Submit a CV and cover letter, CV’s without a cover letter will not be considered.

We reserve the right to close this position should we receive a good response; therefore, it is advisable to apply early.
The interview process will be ongoing.

At ellenor, we are committed to acknowledging and celebrating our differences, fostering an inclusive environment for all. Join us in building an outstanding and diverse team dedicated to supporting our patients and their families during one of life's most challenging times.

One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for a motivational General Counsel and Company Secretary to support its work in the United Kingdom and Ireland.

The Salvation Army has one of the widest ranges of charitable work in the United Kingdom, providing social and community services to all ages, supporting survivors of modern-day slavery, helping people experiencing homelessness and supporting individuals struggling with addiction, and those seeking employment. With a turnover of £350m and around 4,500 employees, it has been combating social inequality and transforming lives for over 150 years. 

Key Responsibilities
As General Counsel and Company Secretary you will be a key advisor to The Salvation Army and an active attendee at the Board of Trustees and all key Executive boards/committees, making an important and lasting contribution to the broader strategic direction of the organisation. Reporting to the Chief Secretary, with direct access to the Chair of Trustees, and working extensively with the Board of Trustees and senior executives, you will line-manage an Assistant Company Secretary and The Salvation Army’s Legal Services Unit (10 people), ensuring the delivery of high quality and pro-active legal advice to key stakeholders throughout the organisation, across its many, varied services and functions.

The successful candidates will be able to demonstrate:

• Extensive experience as a qualified Solicitor in England and Wales, preferably in an in-house legal team within a large and complex organisation and with relevant subject matter expertise.
• Senior leadership experience with the ability to advise Trustees, Board members, senior managers and employees on a range of complicated legal, strategic and business areas.
• A comprehensive understanding of the role of Company Secretary within a large and complex organisation and knowledge of relevant governance areas
• Excellent communication and presentation skills, including the ability to convey complex information to stakeholders and so influence decision making, behaviours and culture.
• Proven ability to develop successful strategic plans with a 3–5-year time horizon.
• Strong financial management skills, with experience of setting and managing function/unit budgets.
• Excellent analytical, problem solving and critical reasoning skills.
• The credibility to represent the organisation at the highest levels of government/regulatory bodies.
• Ideally, experience of successfully managing employees to deliver objectives and of developing/training staff.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan; an employee assistance programme

To complete your application please visit our website where you can download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role – please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK and relevant qualifications 

For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. 

Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Closing date: Thursday 31st July 2025. We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

*Trainee Practitioner - Young People Support Worker - London

Contract Type: Full-time, Permanent

Salary: £25,480 per annum, rising to £27,144 after successful completion of probation.

Location: Camden (NW3)

If you are looking for a fulfilling and rewarding career where no two days are the same, this might be the job for you!

About the Role

As a Support Worker in a Semi-Independent Home, you will have the opportunity of developing authentic relationships with our young people (aged 16 – 21 years old), you will also have responsibility for making sure our residents are safe, providing support, liaison with other professionals and completion of support documents to record information. Throughout the shift you will have the additional support of an on call manager should you have any questions. Further to this, you will be involved in team meetings monthly and will also receive monthly supervision.

St Christopher’s Academy

At St Christopher`s we can provide more than just a care job. We can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.

When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.

We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions.

Working Hours

Our young people need care 24/7 so we have fixed rotas with different shifts (8, 10 and 12 hours) from 8 am to 10 pm for day staff; and from 9 pm to 8.30 am for night staff.

On average, you will be working 40 hours a week, so meaning if you work 4 shifts of 10 hours each, you will then get 3 days off.

There is always the possibility to do overtime if you need a bit extra, this is paid time and half same as bank holidays.

• 40 hours per week (including weekends and bank holidays)

What you need to bring to this role

• Genuine commitment to working and supporting Young People to achieve their full potential.
• An understanding of the issues facing young people.
• The ability to cope effectively with challenging behaviour.
• Good communication and team working skills.
• Flexibility to work shifts, including weekends and bank holidays.

What you should expect from us

• Salary: £25,480 per annum, rising to £27,144 after successful completion of probation
• 4 weeks full induction and training program (paid).
• Competitive pay and reward structure offering salary progression based on performance.
• Tailored career development plan through our “St Christopher’s Academy”.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
• Contributory pension scheme, enhanced maternity and company sick scheme.
• UK Life Assurance (Death in service) to the value of 3 times your annual salary.
• BUPA employee assistance programme, offering counselling, financial advice and legal support.
• Cycle to work scheme.
• Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programs.
• Employee awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

In order for your application to be reviewed, it must include a supporting statement addressing the criteria stated in the Person Specification.

Once application has been submitted, candidates will require to complete an online situational test which will inform the shortlisting process. Unsuccessful candidates will be communicated the outcome via email.

Closing date- 1st August 2025

First Stage Interview – Throughout July & August

Shortlisted candidates will be invited to an individual interview, which will include a written exercise. The interview will be face to face at our offices in Putney.

Second Stage

Successful candidates will then attend the second stage at the service they apply to.

Our Children and Young People are looking forward to hearing from you

__________________________________________________________

We advise you to apply as soon as possible as applications will be reviewed on a rolling basis.

Please note:

• This post has a minimum age restriction of 21 year for roles working directly with children and young people in our residential and supported accommodation Homes in line with the Equality Act ‘occupational requirement’.
• It is illegal to apply for any role that involves working with children and young people under the age of 18, if you know you are barred from working with children.
• All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

‘Communication is one of the most important things, and I feel the ESU has set us up for life.’ Schools’ Mace 2024 participant  

 Oracy gives young people the skills and confidence to shape their lives and to build a more connected and cooperative world   

Both nationally and internationally, public discussion and political debate are increasingly polarised and divided. Social media, fake news and new technologies such as AI can create echo chambers, where claims pass unchallenged, and different views are hard to find. The English-Speaking Union shows that there is a more constructive and collaborative path.  The ESU was founded in 1918 to build greater understanding and friendships between people and nations. We are an educational charity with international reach, with an ESU in over 50 countries. Today our work is focussed on training young people in oracy – speaking and listening skills, in critical thinking and self-expression - to build skilful communicators and engaged citizens and leaders.  

The English-Speaking Union and our work is more important now than ever.  

Overview of the Team  

The Corporate Services team provides essential strategic and operational support across the organisation. Our governance function oversees compliance, risk management, and performance frameworks. The finance team manages budgets, financial planning, and reporting. All of this contributes to effective decision making. We are also responsible for looking after our properties, which includes maintaining oversight of two commercial leases, and maintaining Dartmouth House which is a grade II* listed events venue and our Head Office in Mayfair.

 Purpose of this role  

The Senior Governance Officer will provide high quality support to the Board of Trustees and its sub-Committees, and the Chief Operating Officer. This role will work closely with the Executive Assistant to the Director General. 

This role is ideal for someone who enjoys being at the heart of an organisation’s operations—helping to keep the corporate services running smoothly, so that our Education and Supporter teams can focus on delivering impact through our programmes. 

Responsibilities and Expectations  

• Provide governance support including the preparation and timely circulation of agendas, papers, minutes and action logs for Board and Committee meetings. 
• Monitor and report on progress against Board and Committee actions, ensuring timely follow-up and delivery. 
• Ensure the charity complies with statutory, regulatory and sector best practice, including maintenance of key registers including the risk register, gift & hospitality register, declarations of interest, and compliance trackers. 
• Maintain the organisation’s contract register, tracking review dates and supporting internal contract reviews and renewals. 
• Provide high-quality administrative and organisational support to the Chief Operating Officer, helping to ensure smooth day-to-day operations. 
• Assist with the planning and delivery of the annual external audit, working with colleagues and auditors to meet key deadlines. 
• Support the delivery of the annual Board effectiveness review, gathering feedback and helping to implement improvements. 
• Facilitate due diligence checks as needed, liaising with legal advisors to ensure accuracy and compliance. 
• Deliver one-off projects and provide flexible support across the Corporate Services team as required. 

Skills and Experience  

• A good understanding of Charities Act and Charity Governance Code. 
• A track record of providing secretariat support, including minute taking. 
• Excellent administrative skills, highly organised with very good attention to detail. 
• A tactful and conscientious individual who can navigate through complex situations 
• Understands the importance of maintaining confidentiality
• Strong written and oral communication skills. 
• A motivated self-starter who can quickly translate issues into solutions. 
• A team player who can quickly build trusted relationships at all levels. 
• Strong communication and interpersonal skills. 
• Can confidently and professionally challenge and hold people to account. 
• The ability to manage several projects simultaneously whilst working at a high standard.
• Excellent IT skills including Microsoft Office. 

• 28 Days Annul leave plus bank holidays
• Enhanced pension
• Cycle to work scheme
• Group life cover
• Employee Assistance
• Virtual GP
• Season Ticket Loan

Salary: £36,910 - £44,160 per annum, dependent on experience, plus excellent benefits package

Hours: 35 per week

Contract: Permanent

Based: Home based with some travel to services required (estimated to be 1-2 days per month)

Ref: 1566

Cranstoun is a social justice and harm reduction charity, working in the areas of substance use, domestic abuse, criminal justice, housing and young people. We deliver world-class services that rebuild lives. We’ve been making a difference since 1969 by combining our expertise with new, innovative approaches, and putting people at the heart of everything we do.

The Bid Writer will work in our Business Development Team, planning, developing and writing high quality bid submissions that convey the organisation’s mission, values and expertise to commissioners and funders.

You will be responsible for coordinating strong tender submissions, resulting in successful outcomes. You will help ensure Cranstoun retains all existing contracts and wins new business, in line with the organisation’s strategic plans and targets for growth.

Within this role, you will work collaboratively with a variety of internal stakeholders, using exceptional writing and interpersonal skills to capture and convey Cranstoun’s approach to delivering services across a variety of areas.

We are seeking a confident self-starter, with demonstrable experience of high quality writing and clear evidence of successful outcomes in a business development context (70% success rate). The successful candidate will welcome the opportunity to tackle challenges and adopt a solutions-focused approach.

Above all, you’ll be interested in becoming part of a diverse, energetic team, committed to delivering innovative, person-centred services that make a tangible difference to people’s lives.

This post is subject to a Standard DBS Disclosure.

To download an application pack, please visit the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: Sunday 3 August 2025.

Anticipated first interview date: w/c 11 August 2025.

Anticipated second interview date: w/c 18 August 2025.

We welcome applications from all sections of the community.

Registered Charity No. 1061582.

Age UK Bromley & Greenwich is seeking a proactive and compassionate Care Navigation Coordinator to lead a small team supporting older people as they transition from hospital back to the community. Based at the ICN Unit at Orpington Hospital, you will work closely with NHS colleagues and local services to ensure people on the Proactive and Frailty pathways receive the non-medical support they need to stay independent and well.

This is a varied and people-centred role, combining direct patient contact with service coordination and staff supervision. You will hold guided conversations with patients, identify support needs, liaise with professionals in health and social care, and ensure that care plans are holistic and person-centred. You'll also support and supervise a small team of Care Navigators and help shape the service through team meetings and collaborative working.

We are looking for someone who is confident working across teams and settings, with strong communication and organisational skills, a working knowledge of health and social care, and a genuine commitment to supporting older people.

Key responsibilities include:

• Coordinating care navigation support for people preparing to leave hospital

• Leading and supporting a small team of Care Navigators

• Liaising with hospital teams, GPs, social workers and voluntary services

• Helping people access local services and make informed decisions about their care

• Attending meetings, keeping records and contributing to service development

If you're motivated by making a real difference every day and have the experience to guide and support others, we’d love to hear from you.

We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Pool Worker to play a pivotal role in our Mental Health and Complex Needs Service in Brent.
Sounds great, what will I be doing?
The main purpose of the role is to provide excellent quality support and interventions to clients with mental health needs who require early intervention and prevention support . You will support clients throughout their time in service and empower them with the skills to cope independently. You will carry out support and interventions in line with organisational values and the ethos of recovery and co-production, as well as in line with policies and procedures
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking
for
The ideal candidate will have demonstrable experience supporting individuals with mental health and/or dual diagnosis issues, with a strong understanding of a range of mental health conditions, safeguarding, and relevant legislation. They will be knowledgeable about recovery-focused approaches and local mental health services, and experienced in risk assessment, case management, and working dynamically under pressure. Strong communication skills are essential, including the ability to engage respectfully with service users, represent the organisation externally, and deliver presentations to commissioners and stakeholders. The candidate must be able to work independently and as part of a team, support the induction of peer staff and volunteers, and build effective partnerships with statutory and community organisations. They will also possess strong organisational, time management, and IT skills, with the ability to prioritise tasks and produce clear written communication. A commitment to promoting dignity, respect, and empowerment in all aspects of their work is essential.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part o
f the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or
if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

 

 

The Role

The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Understanding of safety planning
• Experience with de-escalation, recognising and mitigating risks.
• Experience of working with challenging behaviour
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Good time keeping skills – Essential
• To attend all mandatory training including safeguarding and GDPR
• To work autonomously in a fast-paced environment and under pressure
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family
• Maintaining accurate records, detailing interventions
• Ensuring that outcomes, outputs and impact are recorded
• Providing administrative support to the team
• Attend reflective practice, clinical supervision, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Follow workplans and actively participate in training and development
• Provide and manage resources for clients and staff

 

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approach
• Good communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
• Ability to work out of hours and on weekends

Personal Safety Project Customer Service Liaison/Administrator

 Salary £10,082.80 pro rata (£25,207 FTE) Part Time / 14 hours per week

Age UK Croydon’s very successful Personal Safety Project (Falls Prevention) for older people in Croydon is recruiting a new Customer Service Liaison/Administrator. If you are an enthusiastic, passionate and organised individual, this could be the role for you.

Our Personal Safety Project (PSP) is a free service which aims to help older people who have fallen or are at risk of falling at home. The service is available to anyone aged 50 and over who lives in the borough of Croydon.

Our trained assessors carry out a comprehensive risk assessment to identify potential causes of falls and hazards in the home and can arrange for stair rails, grab handles and other necessary aids to be supplied and/or fitted, free of charge. The project can provide ongoing telephone support for up to six weeks to monitor the risk of further falls post engagement.

If you are passionate about supporting older people to remain safe and independent at home and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.

We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.

 Full training will be provided; the important qualities we are looking for are:

· Excellent communication and listening skills

· Organised with ability to manage a caseload

· Ability to accurately record and store information

· Excellent organisational and time management skills

· A cheerful, friendly and outgoing personality

Applications sent by post should be marked confidential and for the attention of:
Recruitment, Age UK Croydon, 81 Brigstock Road, Thornton Heath, CR7 7JH

 This post is subject to a disclosure and barring service check.

CVS not accepted. 

 Closing date for applications: 9am, Tuesday 5th August 2025

Interview Dates: Tuesday, 12th August 2025

 We reserve the right to close the vacancy early if a suitable applicant is found before the advertised closing date.

Bromley Experts by Experience is a local Deaf and Disabled People’s Organisation, run by and for Deaf and Disabled people and carers in Bromley and neighbouring Boroughs.

We have a vision of a world where Disabled people are able to live their lives independently, in the way they choose, participating fully in society and enjoying equity and respect for diversity.

Our mission is to enable Deaf and Disabled people and carers in Bromley and neighbouring Boroughs to fully understand our rights, develop collective pride and build skills and experience in self-advocacy and strong civic participation. We believe this will allow Disabled people to lead in challenging discrimination in Bromley and beyond, breaking down barriers to independence, choice and equity. 

Our aims are:

• To support Disabled people to get our voices heard and to influence change locally.
• To campaign for an inclusive and accessible society.
• To support, develop and celebrate Disabled people’s skills and leadership.

You would be joining a small, committed team of staff who are passionate about creating more inclusive and accessible communities in Bromley and beyond to enable Deaf and Disabled people to participate fully in society and realise our rights.

As Youth Transition Worker, you will be working with young Disabled people in schools/colleges and the local community to support them to navigate the transition to adulthood. You will lead on co-producing workshops and events with young Disabled people to ensure they have the skills and knowledge they need to make this transition successfully.

Position: Youth Transition Worker

Responsible to: Deputy CEO

Location: You will be based in our office in Anerley. During term time, you will be visiting four Bromley schools weekly. In addition, you will need to be able to travel to other Bromley venues as required and occasionally further afield. Some hybrid working may be possible in this role in consultation with your line manager.

Hours: 28 hours per week

Salary: £29,300 per year pro rata to 28 hours per week (35 hours FTE)

Annual leave: 5.6 weeks per year including bank holidays, pro rata

Pension: Statutory opt in rules applied to all our jobs

How to apply:

Please visit our website to complete an application form with a supporting statement that gives examples of how you meet each criteria in the person specification.

Shortlisted candidates will be invited to lead a short session with a group of young Disabled people at our Anerley office on Monday 11th August 2025. Details of what is required for the session will be sent with the interview invitation.

Successful candidates will then be invited to an online interview on Wednesday 13th August 2025.

Closing date: 11.59pm on Thursday 31st July 2025.

What you will be working on:

• Plan and deliver accessible and engaging workshops within schools/colleges, taking the access needs and learning preferences of young Disabled people into account.
• Establish a working group to develop a Youth Forum for young Disabled people in the Borough to campaign and have influence around issues that affect them.
• Develop connections with other youth organisations to organise workshops in school holidays that appeal to young Disabled people.
• Promote our free membership and volunteering opportunities to young Disabled people.
• Develop the skills of young Disabled people so they can take up positions on our Trustee Board.  
• Support young Disabled people to regularly evaluate the project and ensure that this data is updated on our database in a timely manner.

This job is for you if:

• You have personal lived experience of being Deaf and/or Disabled.
• You have experience of working with young people with a diverse range of needs to build their confidence and resilience.
• You can show empathy with young people and an understanding of their needs, empowering them to overcome barriers to reach their potential.
• You have understanding of the importance of safeguarding and working with people who might be ‘at risk’.
• You have strong organisational and time management skills, including being able to problem-solve, show initiative, meet targets and plan and prioritise your workload. 
• You have excellent communication skills, including an ability to adapt and tailor communication for people with varying access needs.
• You are able to cope with limited resources, seize opportunities and think creatively.​
• You are willing and able to travel frequently across Bromley to schools/colleges and local community venues.

Background to the role

Job description

Job Purpose

The weekend Home & Settle Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.

The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning.  You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Discharge and Settle Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users.  The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes.

Key Tasks

• Act as the first point of contact for all referrals over the weekend across both hospitals.
• Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.
• Enter referrals on to AUKEL’s case management system (currently Charity Log) in accordance with GDPR guidelines.
• Allocate referrals to Discharge and Settle workers (in the week) using tech available (currently the Call Round App), training will be available.
• Collect feedback from service users and upload to case management system.
• Prepare and keep stock of AUKEL Welcome Packs and service leaflets.
• Deputise for the manger at discharge planning and other meetings as required.
• Support hospitals to improve the patient’s experience of the discharge process.
• Monitor the case loads of each of the Discharge and Settle workers (DSW) to ensure they are evenly and fairly balanced.
• Work collaboratively with other agencies providing support services.
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary readmission to hospital.
• Plan and develop person centred interventions to provide short term support for people after hospital discharge.
• Deliver the front-line support services over the weekend
• Provide occasional cover for the A/L of other Project Officers
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
• Supervise, support and develop DSWs and volunteers in your service.
• Liaise with the handyperson service about referrals and jobs for service users.
• Ensure DSW are resourced to sign post service users to other services when the home and settle service intervention ends.
• Arranging access visits to service user’s homes.

Administration

• ·Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded.
• Allocate referrals to DSW using tech available (currently - Charity Log ‘Call Round’ App).
• Ensure wards have good supply of service leaflets and referral forms.
• Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators.
• Ensure customer feedback questionnaires are sent at the end of each intervention and record returns.
• Ensure admin tasks relating to service users, Discharge and Settle workers or general admin is carried out in a timely and efficient manner. 
• Provide cover as needed, i.e. annual leave and sickness, for the services you manage, and other hospital settle services provided by AUKEL
• Carry out monitoring of the service ensuring it meets the contractual requirements of commissioners.

Quality

• Be familiar with and to implement AUKEL policies and procedures.
• Ensure the service is delivered in accordance with Care Quality Commission fundamental standards.
• Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them. 
• Respond to safeguarding or other concerns and make appropriate reports and management action

Liaison

• Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.
• Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.
• Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate.
• Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.
• Liaise with contractors to arrange deliveries and works to service user’s homes.

 General

• Meet regularly with your line manager for support, supervision and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
• Undertake any training required to fulfil the post.
• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
• Work within AUKEL’s expectations of professional boundaries and confidentiality.

 Functional Links

• The Home and Settle Project Officer is supervised directly by the Home and Settle Manager.
• Close working is required with AUKEL Finance Team, Information, Advice, Advocacy & Befriending Services, AUKEL Community services directorate, and other home and settle services across East London.

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!

Experience

Essential

• Minimum of 2 years’ experience of working within a health or care setting.
• Experience of using IT systems to record work done.
• Experience of supporting colleagues (this could be in a non- managerial position)

Desirable

• Experience of working within a hospital setting
• Experience of managing and developing staff.
• Experience of working with older people
• Experience of conducting assessments and risk assessments.

Knowledge & Understanding

Essential

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
• Understanding of the needs of patients who may lack family or other support.
• Understanding of the needs of lone workers whilst working in the community.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
• Understand of and commitment to equity, diversity, inclusion and dignity.

Desirable

• Knowledge of CQC fundamental standards
• Understanding of NHS hospital discharge procedures

Skills/Attributes

Essential

• Excellent interpersonal skills
• Excellent verbal and written communication
• Intermediate IT skills
• Excellent planning and organisational skills
• Ability to work calmly under pressure.

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• The role is required travel across East London
• Flexibility in working hours to meet organisational needs.

Additional Information

• This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role.
• In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.

Who are we?

London Gypsies and Travellers (LGT) is an organisation that challenges social exclusion and discrimination, working for change in partnership with Gypsy, Roma, and Traveller people. We work with families across London Boroughs, including those living on council caravan sites, roadside camps, in bricks and mortar housing, and those experiencing homelessness.

Our Bright Futures programme offers mentoring and skills support to young Gypsy, Roma, and Traveller people aged 15–25 years. Through tailored one-to-one work, group activities and practical help, we support young people to build confidence, motivation and pride in their identity, while developing the tools they need to succeed in wider society.

What are we looking for?

We’re looking for a motivated and organised Youth Project Worker to support the delivery of Bright Futures. This is a varied role that combines project coordination, outreach support, administration, and direct engagement with young people.

You’ll help keep the programme running smoothly behind the scenes while also building trusted relationships with partner services and young people and families, supporting communications, and contributing to learning and reflection.

What will the role involve?

As a Youth Project Worker, you will:

• Support the day-to-day administration of the mentoring and employability programme, including record-keeping and report preparation
• Help coordinate communications activities such as creating new material, WhatsApp updates, and social media
• Maintain and grow referral networks with employers, training providers, and community organisations
• Engage directly with young people and their families to raise awareness and encourage participation
• Hold a light caseload of mentees and support mentoring activities as needed
• Contribute to programme monitoring, evaluation, and learning

What difference will you make?

Young Gypsies, Roma, and Travellers face significant barriers to education, employment, and inclusion, often made worse by discrimination and low expectations. The Bright Futures programme is designed to counter this by helping young people unlock their potential, strengthen their voice, and take pride in who they are.

Your role will help ensure the programme is accessible, responsive, and grounded in the real experiences and aspirations of young people. You’ll play a key part in ensuring our support reaches those who need it most – and that it makes a lasting difference.

What can we offer you?

• A welcoming and collaborative team environment
• Structured induction and ongoing training suited to the role
• Mentoring and support from the programme lead
• Opportunities to develop experience in project delivery, youth work, and community engagement
• Involvement in a unique programme grounded in trust, pride, and culturally sensitive practice
• Reimbursement of reasonable expenses for work related activities

Contract Terms

This is an initial 6-month contract, with continuation dependent on funding and satisfactory performance.

We have strong funding prospects and are currently awaiting decisions on multi-year funding applications, expected within the next 2–3 months. We are committed to continued delivery of Bright Futures and want to bring someone into the team who is motivated to grow with the programme.

Subject to a positive funding outcome and strong performance, we would aim to extend the contract at the earliest opportunity.

Who should apply?

We’re keen to hear from people with a wide range of backgrounds: youth work, community development, education, or admin, or someone with lived experience and a strong commitment to supporting Gypsy, Roma, and Traveller young people.

You’ll need to bring solid administration and digital skills, to help coordinate and deliver the programme effectively.

We particularly welcome applications from people from the Gypsy, Roma and Traveller communities.

How to apply?

Using the 'click to apply' button, please send us your CV and a cover letter addressing the questions below:

• Why are you interested in this role with London Gypsies and Travellers?
• What experience, skills, and values would you bring to the role?

Please refer to the enclosed job description and person specification when preparing your application. Applications without a cover letter will not be considered.

Role: Youth Project Worker
Hours: Part-time, 2 or 3 days a week (14 or 21 hours contract)
Salary: £27,000 - £28,000 p.a. (pro-rata) depending on experience and qualification  

Closing Date: Sunday 27th July 2025
Interviews: Tuesday 5th August (Stage 1) and Tuesday 12th August (Stage 2)

By applying, we expect that you have noted the interview dates and confirmed your availability.

For more information or to have an informal conversation about the role, contact: Mini Ravi, Programme Lead on our office phone or via info(@) email.

Purpose of the Job

The role is a key part of the HFEH Mind team delivering mental health services across Hammersmith & Fulham, Ealing, and Hounslow.

The Volunteer Coordinator is responsible for recruiting, supporting, and retaining volunteers across the charity. You will ensure that volunteers have a positive experience, receive appropriate training and guidance, and feel valued for the time and skills they give. You will also work closely with staff to match volunteers to roles.

We currently offer three types of volunteering roles at HFEH Mind:

• Client facing support– Working alongside staff supporting service users
• Events – Supporting outreach & fundraising efforts and promoting our work
• Central Support – Blogging, graphic design, administration, etc.

General/Key Responsibilities

• Interview, recruit, onboard, and induct new volunteers in line with organisational needs, maintaining around 50-60 volunteers across the charity.
• Work with staff to identify new volunteering opportunities and develop volunteer role descriptions.
• Work effectively to ensure volunteers feel a part of HFEH Mind and gain value from their time with us.
• Develop and maintain volunteer policies, role descriptions, and procedures.
• Ensure all volunteering activity adheres to safeguarding, GDPR and health and safety policies.
• Promote volunteering opportunities through social media, local networks, and community partnerships
• Develop and deliver engaging volunteer training, support sessions and recognition initiatives.
• Be the main point of contact to support volunteers, listen to suggestions and/or concerns and support in resolve any volunteering related issues or complaints.
• Provide advice and guidance to volunteers about their matched relationship (with support from the wider team) and highlight safeguarding concerns as appropriate.
• Ensure each volunteer is assigned a named supervisor and receives appropriate supervision (at least every 4–6 weeks depending on role)

Volunteering Experience

• Ensure volunteers are receiving regular supervision and support during their placement.
• Monitor volunteer satisfaction, provide ongoing recognition and celebrate volunteer contributions
• Regularly report on the volunteer experience, including both quantitative and qualitative feedback & exit interviews

Administrative

• Maintain an up-to-date volunteer database and contact list.
• Support Director of Adult Services to provide reflective practice sessions for service-facing volunteers. 
• Ensure volunteer training compliance is at required levels.

Other Responsibilities

• Join monthly volunteer meeting with Operational Directors, Head of Marketing & Communications and Head of HR.
• Ensure that  equity and inclusion are at the heart of our volunteering programme  and share in our commitment to equality of opportunity and to eliminating discrimination.
• Contribute to our fundraising effort by embracing opportunities to fundraise yourself, to promote fundraising and to support the fundraising team.
• Share our commitment to safeguarding adults and children at risk of harm, and ensure that volunteers are trained in and adhere to safe practice.
• Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policy.
• Undertake any other duties commensurate with the level of the role.

 

Person specification

Essential

• Experience of working with or coordinating volunteers, ideally in a charity.
• An understanding of and commitment to improving the mental health of our communities, and ability to ensure that volunteers with lived experience of mental health problems are included and supported.
• Excellent verbal and written communication skills and the ability to work with people with from diverse communities with a range of life experiences, views and reasons for volunteering
• Ability to support, organise, and motivate people, and ensure that volunteers feel like they belong within the organisation
• Good IT and administration skills (e.g. Microsoft Office, databases)
• Commitment to equality, inclusion and the values of the charity sector.
• Understanding of safeguarding, GDPR and confidentiality.
• A proactive and flexible approach to problem solving
• Ability and willingness to travel to HFEH Mind sites.

Desirable

• Experience of working in the charity or community sector.
• Experience of HR administration, in particular recruitment and onboarding.
• Experience in delivering training or group facilitation.

 

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Financial Controller

About you

As Financial Controller you will oversee our finance function ensuring that our management reporting, payroll, VAT, forecasting, sales and purchase ledger processes run as efficiently as possible and safeguard the assets of the charity.

We run payroll for around 400 staff and one large part of the role will be improving the processes around this, with support from the Finance Director and Head of HR.

You will line manage and support the development of two Finance Officers. You will report to the Director of Finance & ICT.

This is a new role and is a great opportunity to make your mark in a fascinating and challenging organisation.

What we offer:

The role is hybrid and you will work two days a week either in our office in Wandsworth (SW18 3HR) or East Acton (W12 0AE)

Pact offers a range of benefits including a free advice, information and counselling service, 3% contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

Why Join Pact?

• Be part of a values-driven organisation making a real difference in people’s lives.
• Work in a supportive and collaborative environment.
• Develop your leadership skills in a strategic finance role.
• Hybrid working model with flexibility and autonomy.

How to apply:

If you feel that you meet the requirements of this exciting role please complete an application form by submitting your CV and Cover Letter.

Organisation:

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focuses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

Other information:

Pact is an equal opportunity employer and welcomes all applications including from people with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison. We will also require a certificate of good conduct from the Police Force of the country of residence if you have resided overseas for a period of over 12 months (in the past 10 years while aged 18 or over).

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120 years of service delivery.

As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e.g. larger text) for candidates with disabilities, including those with neurodiversity.

Location: Two days a week either in our office in Wandsworth (SW18 3HR) or East Acton (W12 0AE)
Job Type: Full time, 37.5 hours per week, Monday to Friday
Contract Type: Permanent
Salary: £57,000
Benefits: Generous Holiday allowance Season Ticket loan Cycle to work scheme Charity worker discounts Enhanced maternity package Wellness, inclusion, and diversity groups EAP scheme Life assurance

You may also have experience in the following: Head of Finance, Financial Controller, Management Accountant, Finance Director, CIMA, ACCA, Finance Manager, etc.

REF-222 747