Advice Supervisor Jobs in Leeds
GENERAL ADVICE SESSION SUPERVISOR
Responsible to the Operational Manager
Hours: 22.5 hours per week
Salary: £28,688 pro rata
Contract status: Initial fixed term contract for 1 year (possible extension)
Holiday entitlement: 32 days annual leave and public holidays (pro-rata)
Pension: Matching 5% employer’s contribution
Staff benefits package ● Employee Assistance Service ● On Demand GP ● Discounts on hundreds of retailers ● Deals for family activities and holidays Location: Based in Wellington House Barnsley. Hybrid working available after the initial qualifying probation period.
This role involves working with the Quality and Operational Manager, Project Manager and Training Officer to ensure the smooth running of the day-to-day service and to mentor and support paid staff and volunteers to maintain national Citizens Advice standards.
This will include:
● Supervising advice and gateway/triage sessions and caseworkers.
● Review/monitor the quality of case records / telephone calls/email advice of designated staff to meet quality standards and service level agreements.
● Assist the Operational Manager to undertake Quality of Advice Assessments (QAA)
● Supporting the delivery of the training and development plan along with the rest of the team.
● Ensuring referrals and bookings for projects are being properly monitored and clients are supported in a timely manner.
● Undertaking supervision leadership tasks.
● Providing statistical reports on outputs and outcomes as required by management.
● Making recommendations for staff training and development and participate in recruitment and selection activities as delegated.
● You should have 2 years current experience of advice and casework at generalist or specialist level, or 1 years experience of supervising a generalist advice session (either Citizens Advice or within a legal setting) and the ability to meet the Citizens Advice competence requirements.
For a digital application pack, job description and person specification please see Barnsley CAB website.
Closing date: Friday 29th March 2024
Interviews: Thursday 18th April 202
The client requests no contact from agencies or media sales.
- Position Title: Fire Safety Advisor
- Department/Division/Faculty: Fire Safety/Central Safety
- Location: London campuses (travel required to other campuses)
- Reports to: Fire Safety Manager
- Supervisory Responsibilities: None
- Internal Relationships: Building Managers, Senior Project Managers and Engineers, Maintenance Team, Faculty & Campus Safety Managers, Departmental Safety Officers
- External Relationships: Enforcing Authority Inspecting Officers, Building Control Bodies, external Regulators, Fire and Rescue Services, Architects.
Would you like to join a small team led by the Fire Safety Manager as a safety Champion?
You will be part of a small team dedicated to ensuring the college fulfils its legal requirements, providing the adequacy of future construction projects, and fosters a culture of continuous fire safety improvement. In this role, you will be conducting fire risk assessments throughout the college estate to ensure compliance with current fire safety laws.
As Fire Safety Officer your everyday tasks will include:
- Conducting, documenting, and reviewing fire risk assessments for college buildings across all campuses and offering improvement & implementing recommendations as needed.
- Providing legislative and technical fire safety advice to senior managers and appointed personnel.
- Offering technical and legislative guidance for college projects, liaising with project managers, architects, and building control bodies.
- Conducting fire safety audits and inspections.
- Developing and implementing fire safety policies and codes of practice.
- Coordinating with Enforcing Authority Inspecting Officers during inspections, addressing concerns and collating relevant documentation.
- Developing and reviewing emergency plans for college buildings and implementing fire drill programs.
- Investigating fires and fire alarm activations, establishing causes and making recommendations to mitigate future occurrences.
- Providing technical advice for personal emergency egress plans and supervising hot works permit applications.
- Planning and delivering in-house fire training, compiling statistics on fire safety incidents, and producing associated reports.
- Liaising with event planners regarding conferences and events held on College premises.
- Ensuring compliance with relevant College policies, including Financial Regulations, Equal Opportunities Policy, Health and Safety Policy, and others.
As Fire Safety Officer your attributes, skills & Experience will include:
- Possession of a Level 3 professional qualification or equivalent, such as the NEBOSH National General Certificate, coupled with relevant experience in a comparable position.
- Proven comprehension of fire safety laws, relevant technical standards, guidance documents, codes of practice, and practical fire safety management.
- Proficient in intermediate IT skills, encompassing Microsoft/Office 365 Outlook, Word, Excel, PowerPoint, SharePoint, and familiarity with cloud-based storage systems, with delegated access to emails and calendars.
- Capable of analysing fire risks and devising appropriate, often technical or intricate, mitigating or control measures with minimal need for referral.
- Skilled in interpreting architectural and engineering plan drawings and offering constructive feedback on proposed designs.
- Extensive and up-to-date background as a full-time fire safety specialist, consultant, or authority inspecting officer, operating in diverse major premises.
- Notable proficiency in fire risk assessment, employing PAS 79 methodology, across a spectrum of large and intricate premises with various risk scenarios.
- Hands-on experience in implementing fire safety legislation, management strategies, and fundamental principles of fire engineering.
If your experience aligns with the requirements above and the role appeals , please apply without delay.
The closing date for application for this position is March 28th, please apply with your CV.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.