Advice Supervisor Jobs in London, Greater London
RoadPeace has an exciting opportunity for a compassionate individual to join our organisation and make a significant difference to our charity and to the lives of the road crash victims we support. We are seeking a highly organised, efficient and compassionate individual with good interpersonal skills to coordinate our Resilience Building trauma support programmes across England. The role will include providing emotional support to victims in a highly sensitive and empathic manner, overseeing the delivery of the Resilience Building Programmes, training and managing new facilitators to run the programmes and assist with providing regular supervision for facilitators
Please read the job pack for a full description of the role. Please apply by sending us your CV and covering letter outlining your interest in the role and how you meet our role and person specification. We look foward to hearing from you!
The client requests no contact from agencies or media sales.
Salary: £33,930 – £37,700 per annum pro rata + 8.5% pension contribution after successful completion of probation period.
Hours: Full-time or Part-time, minimum 3 days per week
Contract type: Permanent
Location: Battersea Library and home-working
Are you an experienced advice manager, or an advice supervisor looking to progress in your career? Are you passionate about helping others and looking for a challenging and rewarding role?
We are looking for a motivated individual to join our team as a Service Manager. This crucial role involves overseeing some of our health-related projects that work with health partners to get advice to people in the community who are most in need. These projects include the following; our Patient Welfare Advice Service – taking referrals from local GPs and social prescribers, our Community Mental Health Transformation Project – linking those experiencing poor mental health with welfare advice, plus others as required.
What will I be doing?
Make an impact every day by…
- Leading health projects, working with health partners to improve access to our advice services.
- Managing CAWs relationship with funders and commissioners; ensuring that reports and returns are completed to time and contracts are complied with - with a view to sustaining and potentially expanding funding for our projects and services.
- Ensuring the delivery of high-quality advice and information as part of these projects and services within the aims, policies, procedures and principles of the Citizens Advice service.
- Leading staff and volunteers to effectively perform their duties and responsibilities and ensure that advice staff and volunteers are supported, supervised, recruited and trained to perform their roles.
- Working collaboratively with the Management team, contributing to regular meetings developing services across the organisation.
What skills are we looking for?
We are looking for an empathetic and knowledgeable candidate with some experience in supervising advice staff and volunteers and an understanding of how funded projects work.
Citizens Advice Wandsworth is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce.
What will I gain?
You will be part of a fast moving and exciting organisation, and part of a diverse and friendly team who are passionate about supporting people through hardship.
Here at Citizens Advice Wandsworth, we have a strong commitment to professional development and continuous training to help you develop and progress in your role.
We also offer these benefits:
- Access to training courses and professional development opportunities.
- Maternity, parental and caring leave paid above the statutory minimum.
- 8.5% pension contribution (after successful completion of your probation period).
- Access to an Employee Assistance Programme and clinical supervision.
- Cycle to Work scheme.
- Childcare voucher scheme.
- Generous leave entitlement, we give 25 days annual leave (with regular increases based on length of employment) plus public holidays and time off between Christmas and New Year.
- Option of flexible working arrangements where possible
For further information about the role and an application form, please visit our website via the apply button
Closing date: Monday 22nd April 9am
Interviews will be held: Thursday 25th April
Reception Supervisor
Salary Range: £33,540-£36,370 per annum
Hours: 35 hours per week
Location: St James’s Square, London SW1
About The London Library
The London Library is one of the UK’s greatest literary institutions, providing a centre of creativity, inspiration, and ideas for 180 years. Well-known members and frequent borrowers have included Charles Dickens, Charles Darwin, George Eliot, Bram Stoker, Rebecca West, Virginia Woolf, Angela Carter, Daphne du Maurier, HG Wells, TS Eliot, Stanley Kubrick, and Ian Fleming. Current writers in membership include Kazuo Ishiguro, Raymond Antrobus, Simon Schama, Hallie Rubenhold, Tom Stoppard, Antonia Fraser, Jessie Burton, and Sarah Waters. Nearly all of its collection of around one million books can be borrowed, it offers a vast eLibrary and invaluable postal loans service. It is a home for everyone who loves the written word.
The Library is a registered charity and championed by its President, Helena Bonham Carter CBE.
About the role
The London Library is looking for a Reception Supervisor to be responsible for the efficient running of the Library’s Reception ensuring an excellent customer service experience is provided to members of, and visitors to, the Library throughout our opening hours.
The role includes answering questions about membership and services in person, by phone and email, giving tours to prospective members and assisting with membership processing and administration.
This is a brand-new role for the Library, with a potential to grow and develop. It will join our busy Member Services department and will manage our small team of Membership Assistants who cover the main entrance reception desk.
Liaising closely with the Membership and Marketing departments, the role will ensure that Reception staff are aware of current member offers and other activities relevant to the recruitment and retention of members.
About you
Pleasant, approachable, welcoming, helpful, and responsive even under pressure, you will have proven experience of supervising staff that provide excellent customer service in a customer-service environment, preferably in the charity, cultural or Not For Profit sector.
You will have exceptional inter-personal and communication skills with the ability to convey information clearly and courteously, face to face, by telephone or email.
Your successful performance management experience will ensure that you can lead and contribute effectively to the team and be able to organise your own and others work and time effectively.
Being flexible, willing to turn a hand to whatever needs doing on occasion, whilst being patient, resilient and with a good-humoured approach to problem-solving is essential.
You enjoy meeting and developing relationships with people and have a proven track record of defusing challenging situations.
Most importantly, you will have a passion for your work, literature, reading and writing, and the work of The London Library; to inspire new ideas that create a unique impact on the UK’s literary and artistic output.
We are a friendly, hardworking team and a welcoming workplace. We aim to be as inclusive and equitable as possible and can discuss specific adjustments and access needs to help make this role fit for you.
If you are excited by the opportunity to use your skills to develop The London Library, we would love to hear from you. To apply please visit our website via the link and complete the online application form.
The Library welcomes applications from all sections of the community. All applicants will be considered on the basis of their merits and abilities for the post. Please note we are unable to consider candidates without a current right to work in the UK.
Morgan Hunt are proud to be working exclusively with Age UK Bromley and Greenwich on their search for an Information and Advice Manager.
As an A&I manager, you will develop, manage and be responsible for effective delivery of the service.
About the Service
Age UK Bromley & Greenwich's Information and Advice Services is one of the most important services the organisation provides, enabling and supporting older people in both boroughs to live healthy and independent lives.
The service provides a helpline 9am to 5pm 5 days a week providing information advice and guidance to older people, their families, their carers, adult carers and people with long term health conditions.
Key Responsibilities
Some of the key responsibilities in this role include:
Managing and maintaining a caseload of clients
Ensuring the effective delivery of the service so that is meets targets and funder requirements
Ensuring compliance with requirements of relevant quality standard (AQS and IAQP)
Managing network/liaison with other local key stakeholders and organisations
Who we are looking for
We are looking for someone with experience managing a quality assured Information and Advice service, including internal case reviews and Independent File Reviews.
You will have experiencing supervising and/or supporting staff to give quality advice or information to clients.
You will also have experience Partnership working.
Ideally you will have experience working with people who are very vulnerable.
This role is office-based within both Bromley and Greenwich. The role is Monday to Friday 9am - 5.30pm and the salary is dependent on experience.
To find out more about the role please contact Amara Howe at Morgan Hunt.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Rainbow Migration, the longest-running charity in Europe dedicated to supporting LGBTQI+ people through the asylum and immigration system, is recruiting a Legal Officer to advise and help improve the representation of LGBTQI+ people seeking asylum, and help change the asylum and immigration system to one that treats everyone with compassion, dignity and respect.
We are looking for a qualified solicitor or barrister with valid practising certificate, or already accredited to Level 3 OISC, with two years’ experience in providing advice and representation in asylum including working in legal aid.
You will be responsible for the day-to-day delivery of the legal advice service. Under the guidance of our Legal Service Manager, you will also build capacity amongst legal representatives by designing and delivering training, giving second tier advice and developing and coordinating a network of practitioners working in this area. You will use the knowledge you gain in this role to help deliver Rainbow Migration’s policy work, such as inputting into policy papers and meeting with partner organisations when required.
We will also consider applications from people who do not want to do the policy elements of the job, but to instead focus on first and second tier advice. Please mention in your covering letter if you are applying for this option.
This is a unique opportunity to build on your experience as a lawyer or caseworker to improve representation across the sector and create change in government policy and practice. You will be supported to develop as a specialist lawyer and in your policy skills.
Responsibilities will include:
· Deliver one-off advice to adult LGBTQI+ people seeking asylum and work with colleagues to refer them to quality legal aid and pro bono lawyers
· Provide casework assistance e.g. helping to prepare witness statements, making referrals to other specialist organisations and taking other urgent steps (whilst not representing service users or maintaining a caseload)
· Provide occasional advice (within competence) on other issues affecting asylum and partnership service users such as asylum support, legal aid, trafficking, family reunion or community care
· Deliver second tier advice to the legal representatives of LGBTQI+ people seeking asylum and other charities and professionals
· Work with the Legal Manager to design and deliver training to lawyers, NGOs and other professionals
· Write blogs and articles on asylum and immigration policy and legislation as they apply to LGBTQI+ people
· Contribute to policy and briefing papers
The Legal Officer will not be providing direct legal representation of service users. However, the role includes substantive advice and casework within the scope of legal support and referrals for our service users, as well as merits testing and second tier advice.
Rainbow Migration’s vision is that LGBTQI+ people can settle in the UK and lead fulfilling lives. Our values are:
· Safety: We believe everyone should be safe from persecution and safe to be themselves. We strive to create a safe workplace culture, and we place importance on the wellbeing of everyone involved with Rainbow Migration.
· Integrity: We are thorough and honest in everything we do, and we take responsibility for our actions. We want to be accountable to our communities and those who support us.
· Belonging: We welcome and include all LGBTQI+ people, and we celebrate and value their range of experience in terms of gender, religion, race, age, disability status and class. We try to remove obstacles to participation, champion equality and promote a sense of family or home through our services.
· Respect: We believe that every person is equal and deserves the same level of courtesy, care, and attention. We respect the rights, wishes and feelings of our service users, and campaign for their rights to be respected as they go through the asylum and immigration system.
At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We’re proud to be an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, or disability status. We consider all qualified applicants, consistent with any legal requirements.
We welcome applications from candidates with lived experience of going through the UK asylum or immigration system or who have been subject to immigration control. We offer a guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 if they meet the necessary criteria in the person specification.
Owing to the nature of the work, the successful applicant will be required at the point of conditional job offer to disclose all spent and unspent criminal records and subsequently to undergo an enhanced DBS check. See our website for more information.
Contract Type: Permanent.
Hours: Full-time (35 hours per week). Working part-time or job-sharing will be considered. Occasional work in the evenings and at weekends may be required but with plenty of notice. Rainbow Migration encourages staff to maintain a good work life balance and has a TOIL system in place.
Salary: Starting at £40,175 with effect from 1 April 2024, with potential annual step increases up to £44,868 (pro-rata for part-time employees), plus statutory employer’s pension contribution. In addition to an annual step increase, the trustees consider giving a separate inflationary increase every April.
Location: Rainbow Migration’s offices are based in Borough, central London. This role will have an office-based contract but the postholder can choose to work from home for part of the week in agreement with their line manager and Executive Director. You must be available to work from our offices in London when necessary. The successful candidate would also be welcome to work from the office full-time if that is their preference. There might also be occasional travel outside London with plenty of notice. At the time of posting this advert, none of our staff are going into the office every day. Please contact us if you have any questions.
Annual Leave: 25 days per year rising after 24 months by 1 day after each year of service to maximum of 28 days per year (pro rata if working part-time).
Wellbeing: We offer up to two days of wellbeing leave to be taken at short notice in each calendar year. One-to-one clinical supervision is also available for this role.
How to apply
Closing date: Applications will be reviewed on a rolling basis, but the first consideration of received applications will take place on 18 March 2024.
Interview date: Interviews will be scheduled on an ongoing basis in response to applications received.
Please read the job description and person specification. If you have any questions about the role or would like to find out more before applying, then you can contact the line manager via the email you will find in the job description or on our website.
Please send:
1. Your CV
2. A written statement (max 1,000 words). Instead of a written statement you may submit your statement by video or audio recording (max 8 minutes)
3. Optional: a completed monitoring form
to the email address in the job description or on our website.
In your statement, please:
1. Give examples of how you meet the person specification. In addition to what is on your CV, we want to hear about any relevant skills and experience that demonstrate how you meet the necessary criteria for the role, and if you meet any of the advantageous criteria. Skills and experience could be from training, volunteering, interests or life experience
2. Confirm if you wish to be considered under the guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 (physical or mental impairment that has a ‘substantial’ and ‘long-term’ effect on your ability to do normal daily activities)
3. State how many hours a week you wish to work and if you have a preferred pattern, or if you are applying as part of a job-share
4. If you do not want to do the policy elements of the job and instead focus on first and second tier advice, please mention this.
By submitting an application, you:
1. Confirm that you have the right to work in the UK and will produce the necessary documentation if you are offered this post.
2. Declare that to the best of your knowledge and belief, the information provided with your application is true and correct and that you understand that any false information or statement given will justify the dismissal from Rainbow Migration if appointed.
3. Accept that, if successful, you will be required to disclose all spent and unspent criminal records at the point of conditional job and subsequently to undergo an enhanced DBS (Disclosure and Barring Service) check.
We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources at the website address you will find in the job description and which may help in preparing your job application.
The client requests no contact from agencies or media sales.
Da'aro Youth Project is looking for an experienced full-time caseworker to join our small team based in Streatham Hill, London. The successful candidate will work alongside young refugees, asylum seekers and other young migrants who are at risk or in crisis to ensure that they can access their statutory rights and make progress in their personal, social and educational development so that they can achieve their full potential. You will join our Casework Service which provides holistic casework, advice and practical support to young people aged 14 to 25 years, working closely with statutory and voluntary organisations to ensure that the immediate and longer-term needs of young people are met.
The client requests no contact from agencies or media sales.
Here's your chance to use your legal expertise to empower individuals in Southwark, ensuring they receive the housing outcomes they deserve.
We have a fantastic opportunity to join Citizens advice Southwark as a Housing Solicitor. The post-holder will supervise a Legal Aid Agency contract and undertake certificated work. You would deliver the service from both their Peckham and Walworth offices and be an expert resource for other casework supervisors across the organisation. The successful applicant will assist clients with eligible housing cases.
To apply for this position, you need to be a qualified solicitor (recognised in England & Wales) with a valid practicing certificate, or a barrister who meets the Legal Aid Agency Supervisor requirements for Housing Law.
You should be capable of handling case files following the Specialist Quality Mark guidelines. Moreover, a strong sense of professionalism, a passion for ensuring access to justice, and excellent client care skills are essential qualities for this role.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
In order to apply please, submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.
- Position Title: Fire Safety Advisor
- Department/Division/Faculty: Fire Safety/Central Safety
- Location: London campuses (travel required to other campuses)
- Reports to: Fire Safety Manager
- Supervisory Responsibilities: None
- Internal Relationships: Building Managers, Senior Project Managers and Engineers, Maintenance Team, Faculty & Campus Safety Managers, Departmental Safety Officers
- External Relationships: Enforcing Authority Inspecting Officers, Building Control Bodies, external Regulators, Fire and Rescue Services, Architects.
Would you like to join a small team led by the Fire Safety Manager as a safety Champion?
You will be part of a small team dedicated to ensuring the college fulfils its legal requirements, providing the adequacy of future construction projects, and fosters a culture of continuous fire safety improvement. In this role, you will be conducting fire risk assessments throughout the college estate to ensure compliance with current fire safety laws.
As Fire Safety Officer your everyday tasks will include:
- Conducting, documenting, and reviewing fire risk assessments for college buildings across all campuses and offering improvement & implementing recommendations as needed.
- Providing legislative and technical fire safety advice to senior managers and appointed personnel.
- Offering technical and legislative guidance for college projects, liaising with project managers, architects, and building control bodies.
- Conducting fire safety audits and inspections.
- Developing and implementing fire safety policies and codes of practice.
- Coordinating with Enforcing Authority Inspecting Officers during inspections, addressing concerns and collating relevant documentation.
- Developing and reviewing emergency plans for college buildings and implementing fire drill programs.
- Investigating fires and fire alarm activations, establishing causes and making recommendations to mitigate future occurrences.
- Providing technical advice for personal emergency egress plans and supervising hot works permit applications.
- Planning and delivering in-house fire training, compiling statistics on fire safety incidents, and producing associated reports.
- Liaising with event planners regarding conferences and events held on College premises.
- Ensuring compliance with relevant College policies, including Financial Regulations, Equal Opportunities Policy, Health and Safety Policy, and others.
As Fire Safety Officer your attributes, skills & Experience will include:
- Possession of a Level 3 professional qualification or equivalent, such as the NEBOSH National General Certificate, coupled with relevant experience in a comparable position.
- Proven comprehension of fire safety laws, relevant technical standards, guidance documents, codes of practice, and practical fire safety management.
- Proficient in intermediate IT skills, encompassing Microsoft/Office 365 Outlook, Word, Excel, PowerPoint, SharePoint, and familiarity with cloud-based storage systems, with delegated access to emails and calendars.
- Capable of analysing fire risks and devising appropriate, often technical or intricate, mitigating or control measures with minimal need for referral.
- Skilled in interpreting architectural and engineering plan drawings and offering constructive feedback on proposed designs.
- Extensive and up-to-date background as a full-time fire safety specialist, consultant, or authority inspecting officer, operating in diverse major premises.
- Notable proficiency in fire risk assessment, employing PAS 79 methodology, across a spectrum of large and intricate premises with various risk scenarios.
- Hands-on experience in implementing fire safety legislation, management strategies, and fundamental principles of fire engineering.
If your experience aligns with the requirements above and the role appeals , please apply without delay.
The closing date for application for this position is March 28th, please apply with your CV.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Staywell has two thriving, popular day centres offering a range of activities and support for older people with a range of needs. We need someone with excellent communication skills and a professional approach to work with our Day Services Manager, leading and supporting a large team of staff and volunteers.
You’ll need the ability to promote and foster a positive environment for both staff and clients, together with a willingness to be involved in all aspects of the operation of the centre.
If you would like an informal chat about this role before applying, please contact us (contact details on our website).
The client requests no contact from agencies or media sales.
This is an opportunity to join Refuge as a Service Manager to support women and children who are impacted by domestic abuse and other gender-based crimes. In this role you will provide line management and support to staff who work with and help women and their children who have experienced domestic abuse and are staying in our Lambeth refuges. Our Lambeth refuges are culturally specific services for women and children of African and Caribbean heritage. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. This role will also require an enhanced DBS check.
The client requests no contact from agencies or media sales.