Job title: Work Experience Coordinator

Location: Manchester (up to 50% office based)

Responsible to: Director of Delivery

Contract: Full time, Permanent

Remuneration: £23,000 - £26,000 per annum

**Please note: Your application will not be considered without submitting a cover letter and including your notice period.**

Main purpose of role

This role sits within our Experience team and is crucial to the delivery of our work experience programme.

Hours: This role will be full-time (37 hours) & Permanent.

Infrequent weekend work may be required.

Location: We are currently working from home. This role will be based at our new Manchester Office, but you will only be required to work from the office for up to 50% of your working week.

Application deadline: Please see below regarding notifications and start date.

What you’ll be doing:

Schools and Student Management

• Responding to enquiries from schools and students regarding questions about the application portal registration process and general troubleshooting
• Processing new user registrations on our portal
• Onboarding of new schools and colleges
• Supporting our Virtual Programmes
• Helping with technical delivery processes using both our in-house software and that of external partners, as well as helping to run training session with other members of our employer team
• End-to-end technical support for employers, schools, and students
• Enabling employers in the delivery of their virtual work experience programmes
• Using our in-house software to support the technical processes our employer partners use to recruit for and run work experience placements
• Data Management and CRM
• Inputting new data, maintaining existing records, generating reports to aid impact reporting and funding evidence

Skills and Proficiencies:

• Experience in a similar delivery-focussed role within a small, fast-paced organisation
• Experience using Microsoft packages, including Outlook
• Experience of using CRM software to achieve the tasks outlined above (preferably Salesforce)
• Experience of using Google Classrooms
• Good customer service skills that mean queries are answered professionally and clearly
• Excellent organisation skills and ability to learn quickly to ensure smooth delivery processes
• Flexibility and a willingness to get stuck in and help with any tasks the team require support for
• Experience communicating with educational establishments and a familiarity with how schools and colleges operate
• Ability to clearly communicate with students to ensure they understand our processes and are able to access opportunities

We are looking for people who:

• Are sociable and confident and happy building and maintaining relationships with multiple stakeholders
• Excel at organising their workload and enjoy driving work forward independently
• Think strategically and can change tactics while still meeting larger objectives

It's not just a matter of qualifications. As an eclectic team, one size does not fit all. A degree level qualification may be useful, but experience, effort and amazing communication skills is just as valuable.

What is Speakers for Schools?

Founded by ITV Political Editor Robert Peston (Trustee), and chaired by Andrew Law (Caxton Associates), Speakers for Schools was created to help level the playing field for UK state schools and their students by giving them the same access to the UK’s leading figures from politics, business, science, sport, the arts and more, as that enjoyed by private schools.

Bill Gates, Baroness (Martha) Lane Fox, Professor Brian Cox, David Dein, David Cameron, Natalie Bennett, Ed Balls, Naomi Campbell and over two thousand other influential, eminent and inspirational people, have been kind enough to volunteer their time to speak with Speakers for Schools. Almost a million Young People have attended a Speakers for Schools talk.

In 2016, we launched our Experience Programme. Experience works with our outstanding network of speakers and partner employers, to offer young people, amazing work experience opportunities, which would often be out of reach to them.

Our Experience Programme has more than trebled in impact since September as employers such as the Bank of England, M&C Saatchi, Disney, Spotify, Santander, Morgan Sindal, BA, BP, Cisco and others offer placements to thousands of Young People. In March we launched a ground-breaking virtual work experience programme in response to the Covid-19 pandemic.

How to Apply:

Please apply as soon as possible submitting your CV and a one page covering letter which outlines your specific interest and ability to successfully fill this role, as well as your salary expectations and current notice period.

Please make it clear in your cover letter what previous experience you have working with Salesforce and Google Classrooms.

Please note, if you do not provide a covering letter your application will not be considered.

Appointees are subject to a successful DBS check, as contact with young people is likely.

The Journey to joining Speakers for Schools:

Interviews will be scheduled as applications are received, before the closing date, and will take place over Microsoft Teams. We may appoint before this date depending on applications.

We will be closing this on or before Friday 30th April.

Our new team members will start ASAP.

Mustard Tree is a charity that helps people to learn new skills, find work, secure accommodation. Through our community shops we provide food and the resources needed to create a home. We offer warm, creative and aspirational spaces and opportunities for people to improve their lives.

Working with the Services Manager and a team of staff and volunteers in the support service function within the Mustard Tree. This role will focus on supporting clients who may be sleeping rough or at risk of homelessness from our busy reception.  This includes providing effective and high-level customer service in our reception area as well as providing on the job training to our Freedom Trainees.

The salary is dependant on experience including experience of leading teams. The role is based in Ancoats but willingness to travel to our sites in Salford to provide cover as required is essential.

What you will be doing:

• Meet and greet visitors, ensuring high level of welcome and customer service is delivered
• Provide 121 support around a range of enquires including finance, benefits, housing, and effective and well managed signposting into other services including healthcare.
• Identify any potential disturbances before they happen, escalating incidents and safeguarding risks, and maintaining a calm, professional manner.
• Providing public toilet access using the key discreetly with the aim of providing help and the bathroom facility whilst preventing drug taking in the toilet
• Managing enquires from all our guests including people who may be sleeping rough and/or distressed including organising referrals and food parcels
• Organising the day’s referral appointments and details of visitors due in that day including managing any people waiting by ensuring they are given an approximate time to see someone
• Manage and deliver ad-hoc referrals in line with the process and using discretion (meeting room/quiet space) to provide dignity when completing the referral
• Answering visitor’s questions about Mustard Tree its services, projects and activities.
• Handling the Reception email and post light administration tasks such as printing and photocopying to keep the display unit and notice boards up to date with forms and posters
• Accepting donations from donors and asking for their contact details so we can thank them
• Using laptops as well as the retail system to help set up accounts with Mustard Tree for people including using the Master Till to log referrals onto the kudos system
• Support and train Mustard Tree volunteers in Reception duties using the Volunteer Training manuals
• Manage the health and safety requirements of the support services including risk assessments, lone working policy, staff wellbeing and incident management

General Work duties:

• Support Freedom trainees to develop skills and behaviours and feel part of the community
• Work within health & safety guidelines and Mustard Tree policies and procedures
• Supporting other staff and sites, providing practical relief cover for work-streams 
• Take responsibility for professional development, attending training courses as required
• Leading by example, embodying Mustard Tree values and represent the charity as required
• Contribute towards being an environmentally responsible organisation as part of day to day activities including recycling and supporting ‘paper-lite’ practices
• Other tasks and duties relevant to the role as required by the organisation

What we are looking for: Person Specification

Essential 

• Effective communication and good interpersonal skills, including verbal, written and presentation
• Flexible and enthusiastic approach, able to work on their own initiative as well as work cooperatively.
• Kind and encouraging, and enjoys working with a diverse range of people
• Personal accountability with a positive and proactive approach to problem solving
• 5 x GCSEs including English and Maths, or equivalent qualifications and ability to use IT systems
• Minimum of 2 years’ experience working in front line roles within 3rd sector/charity
• Experience of working with people who are homeless or in risk of homelessness including managing 121 conversations and providing support
• Experience dealing with unsatisfied customers, and decision making.

Desirable

•  Knowledge of health and safety regulations and governance
• Knowledge of safeguarding, mental health first aid and incident management including respect for confidentiality

Deadline: 12 noon 27th April
First assessment day: 30th April

To apply please send us your CV and a cover letter explaining why you would like to be considered for the role and how you meet the requirements specified in the person specification  (no more than 2 pages).

* Please note that applications will be screened to ensure they meet the minimum criteria prior to shortlisting.  

Mustard Tree is a charity that helps people to learn new skills, find work, secure accommodation. Through our community shops we provide food and the resources needed to create a home. We offer warm, creative and aspirational spaces and opportunities for people to improve their lives.

Working across different teams, you will lead the retail, logistics and support services functions within the Salford sites of Mustard Tree. This includes coordinating the retail provision, and overseeing the stock, as well as helping to co-ordinate the support function. This role includes managing safeguarding risks and incidents, signposting,  training Freedom trainees, overseeing Food Club, and ensuring a timetable of events for clients and guests. The role will also involve maintaining strong working relationships and pathways with colleagues in different teams, local statutory agencies and partner organisations and so good communication is essential.

Although each role will have a specific base (Little Hulton and Eccles), flexibility and willingness to travel across all Mustard Tree sites to provide cover is essential.

What you will be doing: Job Description

• Manage the Eccles or Little Hulton branch to maintain a safe and effective retail space, food club, community hub
• Line management of retail staff including regular 121s, appraisals and performance management and work effectively with relevant support staff onsite
• Ensure compliance to all appropriate health & safety, and security policies and procedures.
• Ensure the shop is fully stocked and effectively manage stock rotation to develop and maintain safe and attractive shop displays
• Oversee the donations including working with staff and volunteers to regularly sort and process all donations
• Handling cash and performing bank runs, including using the till and cashing up.
• Ensure that Freedom trainees are trained to develop ‘work ready’ skills, retail skills (using our training manuals) and behaviours.
• Supervision of the ‘Friends of Mustard Tree’ volunteers, working with the Volunteer Coordinator to ensure appropriate cover and the wellbeing of all team members
• Organise drop in and group activities within the structured programme enabling access to mental health, financial wellbeing support and other meaningful activity.
• Build and maintain strong relationships with partner organisations
• Understand/contribute to safeguarding and risk management using incident and safeguarding forms, attending annual training and escalating concerns to the management.
• Produce management information and regular reporting
• Work in line with our values, providing a consistent and welcoming approach, advocating for Freedom volunteers inside and outside the organisation.

General Work duties

• Support volunteers to develop ‘work ready’ skills and behaviours i.e. confidence, punctuality, time management, communication, teamwork and initiative
• Work within health & safety guidelines and Mustard Tree policies and procedures
• Supporting other staff and sites, providing practical relief cover for work-streams 
• Take responsibility for professional development, attending training courses as required
• Leading by example, embodying Mustard Tree values and represent the charity as required
• Contribute towards being an environmentally responsible organisation as part of day to day activities including recycling and supporting ‘paper-lite’ practices
• Other tasks and duties relevant to the role as required by the organisation

Person Specification:

Essential

• Good interpersonal skills, including verbal and written communication skills.
• Flexible and enthusiastic approach, able to work on their own initiative as well as work cooperatively.
• Kind, encouraging and respectful, and enjoys working with a diverse range of people
• Personal accountability with a positive and proactive approach to problem solving.
• 5 x GCSEs including English and Maths, or equivalent qualifications and ability to use IT systems
• Knowledge of health and safety regulations and some experience in leading or supervising
• Trustworthy with good attention to detail and organisational skills

Desirable

• Confident in managing risks, difficult situations and in professional boundaries
• Experience in retail, preferably in a management role
• Clean driving licence and car to travel between sites
   

Deadline: 12 noon 27th April
First assessment day: 30th April

To apply please send us your CV and a cover letter explaining why you would like to be considered for the role and how you meet the requirements specified in the person specification  (no more than 2 pages).

* Please note that applications will be screened to ensure they meet the minimum criteria prior to shortlisting.  

As a Home-Start Trafford, Salford & Wigan (HSTSW) Coordinator you will have knowledge and experience of Family Support and the Early Help process with an insight into the needs of families with young children.  You will be competent in instigating and coordinating Early Help Assessments where appropriate, agreeing outcomes with families and increasing their ability to cope.  You will review families support at regular intervals, undertaking designated responsibilities in relation to safeguarding. You will ideally have advanced IT skills and maintain all appropriate case management systems within HSTSW guidelines. You will liaise with referrers, such as Health Visitors and other professionals involved with the family and network within the community promoting HSTSW.

Management of volunteers is a large part of the role. As a coordinator, you will be involved in the recruiting, training, placing and supervising of volunteers. You will contribute to the preparation, administration and delivery of training courses for volunteers. We also have a more specialist opportunity for an Urdu speaking Coordinator, please visit HSTSW website to find out more.

Come and join us
We’re looking for passionate individuals with personal experience of multiple disadvantage, for example homelessness, addiction, criminal justice and mental ill health to come and join us and make a difference to the way we do things. If you believe that people should have a say in their own support and that they should be at the front of making meaningful change then this could be the traineeship for you.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role
The GROW Traineeship offers people with personal experience of multiple disadvantage (including but not limited to; the criminal justice system, mental ill-health and substance misuse) access to paid employment, training and personal development opportunities. This traineeship is 12 months long and delivered in partnership with akt – a charity which supports lgbtq+ young people aged 16-25 who are facing, or experiencing, homelessness or living in a hostile environment. We support young people into homes and employment, education or training, in a welcoming and open environment that celebrates lgbtq+ identities.

As part of your placement at akt, you will be supported through training, supervision and a wide range of development opportunities and you will have the opportunity to shape services using your experiences to bring about change. With the guidance of a Senior Caseworker, you will learn how to identify young people’s support needs and how to develop and implement a plan together. You will also assist with research and signposting young people to access specialist support.

About you
We are looking for people who are passionate about the opportunity to use their own life experiences to help make positive change for others in Manchester. You’ll also need a commitment to lgbtq+ and equality and a zero tolerance approach to discrimination and exclusion. Good communication skills and the ability to make people feel heard will also be essential. Basic computer skills, e.g. word processing, the internet and email would be useful, but support can be provided

Application support sessions:

We hold application support sessions for all applicants, to give everyone the opportunity to find out more about the role and receive advice and guidance on the application process. You can drop in for part of the session or all of it. If you are interested in coming along then please let us know beforehand. You can either give us a call or send a message/email. For the contact details please visit our website.

Thursday 22nd April - National support session 1 - 3pm-4.30pm  https://zoom.us/j/92110856936?pwd=VEt1Vkp3QlJ0NFh2azA0STRaTGJyUT09

Monday 26th April - National support session 2 - 10am-11.30am https://zoom.us/j/92661558386?pwd=a0tNQm94a1dVenM0NWRJMCs1K1hpQT09

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

When applying, we appreciate it may feel unusual to be talking about your difficulties to a prospective employer. Please be assured that we ask for this only to assess your suitability for a role that’s designed to help people take the next step in getting their lives back on track by gaining experience of supporting vulnerable adults to build a career in this area. If you feel you have the necessary lived experience, please apply and draw out your experience as much as you can in the application to increase your chances of being invited to interview.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Support Worker

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Support Worker Responsibilities:

Alzheimer’s Society’s Dementia Connect service provides high quality tailored information and support to anyone affected by dementia in the way they need it, when they need it:

• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

This role is an Adviser working in our telephone based service. You will be the first point of contact via phone, letter, email or social media, for people affected by dementia. You will assess their needs and identifying desired outcomes, providing excellent support in the moment as well as referrals and signposting to ongoing support where needed.

As a Dementia Adviser (Telephone) you will provide a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

You will have knowledge of working alongside volunteers and have an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver.

Support Worker Requirements:

We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a telephone and e-mail based service. You will have excellent spoken and written English, be skilled in active listening and questioning skills, and have strong keyboard skills. A health and social care qualification, such as NVQ level 3 or equivalent would be an advantage.

Our service operates seven days a week and you will have the flexibility to support our service users across our working hours, which are currently Monday – Wednesday 9am-8pm, Thursday – Sunday 9am – 5pm. We will only be able to consider candidates who can commit to regular evening and weekend working as part of a rota.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Adviser (Telephone)
Location: Warrington
Contract type: Permanent
Hours: Full time, 35 per week. Working pattern will be variable including regular evening and weekend shifts as part of a rota.
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience)

Closing Date: 29 April 2021
Interview Date: 6, 7 and 10 May

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 98483

We are looking for an individual with previous experience of developing and delivering training in both one-one and group settings. You will be able to analyse training needs and draft an annual training plan to ensure that our staff and volunteers provide high quality information and advice. 

Able to work on your own initiative and within a team, you will have excellent interpersonal and communication skills, good IT skills, be able to undertake and check complex calculations and understand Citizens Advice quality requirements. Ideally, you will also have Citizens Advice or other social welfare law advice experience.

Contract: Permanent

Hours: 36.25 per week (includes some Saturday work on rotation)

Salary: £24,000 - £25,500 per annum (depending on experience)

Location: Leigh (and other locations across Wigan Borough)

Purpose of Role

• To recruit, train, develop and supervise volunteers, placements and paid advice staff, ensuring that trainees complete the Advice Learning programme in a timely manner 

• Analyse and meet the training requirements of existing volunteers and staff using a variety of tools and processes to ensure that high quality advice is provided to clients

• Line manage a small team of advisers under the Government’s Kick Start programme

• Promote the take up of Research and Campaigns 

• Develop advice and information provision in the Borough, through the delivery of training to advice and information staff (including volunteers) of partner organisations

Closing Date: we are looking for a quick start so the advert will close as soon as the position is filled

Stage 1 Interview: Online competency tests 

Stage 2 Interview: Video interview to include a presentation to the panel

Note that CV’s will not be accepted.

Why work with us?

• 34 days paid leave (including bank holidays)

• An Employee Assistance Scheme

• Flexible working, including some home working

• Access to discounted private health care

• A fun, supportive atmosphere

• An organisation that cares about its staff 

We are looking for two Café Team Leaders to join our Front of House Team as we prepare to open our brand new vegetarian kosher-style café this summer.

These will be active, varied and hands-on roles supervising the daily operation of our café and our café volunteers. We are looking for natural hosts with a passion for making delicious food from scratch, and who are enthusiastic about encouraging their team-mates to learn and grow.

About Our Cafe

We are located on Cheetham Hill Road, one of the most diverse roads in the UK.

You can find us just up from Manchester’s award-winning Street Food haven- GRUB and only a 20 minute walk from Ancoats, Victoria Station and the Northern Quarter. We are excited to be opening our Café to enhance the experience of our visitors through our vegetarian kosher-style menu.

Our Café is an invitation to our visitors to take a moment to gather round a table, reflect on their visit, and to connect with one another through conversation and a shared experience of fresh dishes made with local produce and authentic Jewish ingredients. Our menu is designed to be a discovery of traditional meets innovative, providing a flavour of Jewish heritage. Our café will have a bar offering available to complement our evening programming.

Our new Café is part of a £6million capital project featuring a contemporary two-storey extension housing new gallery, learning studio, archive store, plus brand-new shop which connects to our fully refurbished Grade II* listed synagogue, originally built in 1874.

We are a growing team with a collaborative and supportive attitude towards working together. We are looking for a natural host with a passion for making delicious food from scratch, and who is enthusiastic about encouraging their team mates to learn and grow.

 We make connections to make things better.

At the heart of everything we do are our core values:

• Imagination - we are creative, playful and daring; we open minds and generate energy.
• Bravery - our ambitions are motivated by development, growth and change; we are open-minded.
• Belonging - we actively celebrate diversity, and we promote acceptance.
• Impact - our mission is to be relevant, useful and to make an impact on audiences, neighbourhood, our sector and on society.

Role Responsibilities

As our Café Team Leader you will be an integral member of our Front of House Team and line managed by our Head of Commercial Operations. This is an active, varied and hands on role that supervises the daily operation of our Café.

Your day to day will include everything from cash handling responsibilities, to keeping the kitchen and front of house clean and organised, to serving customers, to brewing barista coffees, to making delicious food from scratch.

As our Café Team Leader you will lead, support, guide, and encourage a large team of Café Volunteers with a range in levels of experience and skills who will help you prepare and make our Café Menu from scratch whilst delivering exceptional customer service.

A key part of your role you assist the Head of Commercial Operations manage stock effectively, draw up volunteer rotas, plan for special events and complete daily checks and paperwork to ensure we meet all Food Safety requirements to an outstanding standard.

From time to time your support when feasible and appropriate for Shop and Welcome Volunteers would be appreciated. Flexibility and desire to help and support others are attributes we encourage and value in all our Manchester Jewish Museum Team members.

Essential Skills and Experience 

• Experience preparing and serving food in a professional kitchen (ideally trained in Level 2 Food Hygiene).
• Knowledge and understanding of food allergens.
• Experience working front of house in hospitality environment or comparable forward facing customer service role such as retail.
• Experience of being responsible of supervising and guiding other teammates.
• Confident making barista coffees.
• High standard of hygiene, cleanliness and attention to detail.
• Be attentive to the people and environment that surround you.
• Ability to remain calm under pressure and comfortable multi-tasking.
• Excellent interpersonal skills including the ability to communicate effectively both written and verbally to a range of people.
• Well organised and efficient.
• Patient, reliable and consistent.
• Infectious positive and enthusiastic attitude and solution focussed.
• Must be able to speak, read and write English.

Mustard Tree is a charity that helps people to learn new skills, find work, secure accommodation. Through our community shops we provide food and the resources needed to create a home. We offer warm, creative and aspirational spaces and opportunities for people to improve their lives.

Part of a team of Driver-Mentors, you will be working across three busy hubs of operation across Manchester and Salford. Helping to facilitate the operation of our community shops through deliveries, collections and working with the warehouse and retail teams. The role will see you interact with a wide range of people, including service users, trainees, volunteers and customers and in a variety of situations, from stock movement to charity promotion. Working closely with Freedom trainees and people using our services, this role also includes mentoring individuals on a 121 basis through providing a warm welcome, supportive conversations, signposting and befriending.

What you will be doing: Job Description

• Safely and securely manage movement of stock in the shop, within containers and in donor houses.
• Conduct stock transfers between stores.
• Conduct house clearances with a team of volunteers.
• Ensure effective and correct disposal of waste including proactively encouraging recycling and reducing the amount of waste going to landfill.
• Deliver and collect stock from customers and donors, driving a van on a daily basis and provide a high standard of customer service.
• Promote stock donations and Mustard Tree services through leafleting and community engagement.
• Ensure the security and safety of designated vehicles including appropriate maintenance with regular checks and services.
• Adhere to policy and procedures, ensuring health and safety practices are followed.
• Complete necessary paperwork and provide reports as required.
• Effectively manage and train volunteers, including on-the-job training and team building.
• Take responsibility for personal and professional development, attending meetings and training as required.
• Be well presented and courteous at all times.
• Uphold the reputation of the Mustard Tree by projecting a warm and welcoming attitude.

• Answer informal queries and provide information about Mustard Tree services
• Demonstrate an open and non-judgemental attitude whilst maintaining appropriate boundaries

General Work duties:

• Support volunteers to develop ‘work ready’ skills and behaviours i.e. confidence, punctuality, time management, communication, teamwork and initiative
• Overseeing and working within health & safety guidelines and Mustard Tree policies and procedures
• Supporting other staff and sites, providing practical relief cover for work-streams 
• Take responsibility for professional development, attending training courses as required
• Leading by example, embodying Mustard Tree cultures and values and representing the charity with external partners
• Contribute towards being an environmentally responsible organisation as part of day to day activities including recycling and supporting ‘paper-lite’ practices
• Other tasks and duties relevant to the role as required by the organisation

What we are looking for: Person Specification

Essential 

• Effective communication and good interpersonal skills
• Kind and encouraging, and enjoys working with a diverse range of people
• Enthusiastic and flexible approach
• Full clean UK driving license, with ability to drive 3.5 tonne vehicle, held for a minimum of 2 years
• Understanding of and commitment to working to health and safety regulations
• Experience and good working knowledge of driving and basic vehicle maintenance
• Effective organisation skills including scheduling and use of IT e.g. route planning
• Good level of physical fitness to carry out duties of role including heavy lifting

Desirable

• Awareness of professional boundaries and experience of managing difficult situations
• Experience and enthusiasm for training others

Deadline: 12 noon 27th April
First assessment day: 30th April

To apply please send us your CV and a cover letter explaining why you would like to be considered for the role and how you meet the requirements specified in the person specification (no more than 2 pages). 

* Please note that applications will be screened to ensure they meet the minimum criteria prior to shortlisting.  

The Carer Support & Engagement Officer will deliver a key aspect of support to carers, particularly those at higher risk of isolation and with poor mental health.

The role will involve building strong relationships with carers, key internal staff and partners across Trafford to ensure effective co-ordination and communication of support, activities and events to enable carers to reduce the impact of the care role on their health and isolation.

Main Duties and Responsibilities: 

Role:

• To develop a Carers Forum(s) across all age groups and service areas to support development and design of services, activities and events
• Research, identify and pursue opportunities to engage carers with activities that reduce isolation and improve mental health.
• To work with senior managers to deliver effective and consistent outcomes and impact measurement tools
• To support the Business Development Manager to develop cases for funding
• Ensure that equality and diversity are key considerations in service development and delivery
• Build relationships with carers to increase numbers of carers attending activities and accessing support
• Build relationships with key partners to enhance carer support
• To support volunteers and carers to deliver carer groups ensuring impact measurement is consistent and evaluation tools being utilised.
• To work closely with Volunteer co-ordinator to develop volunteer opportunities and increase carer engagement.

Marketing and Communications:

• To ensure brand awareness in all marketing activity
• To maximise use of Trafford Carers Centre website and social media for communicating to carers.
• To attend stakeholder events to promote Trafford Carers Centre as appropriate

Research effective communication methods to ensure a higher level of carers are attending and accessing support

We currently have an exciting opportunity for an Accommodation Caseworker working in a Male Manchester Safe House based in Bolton. In this role you’ll casework clients living within one of our Accommodations. This role includes providing clients with emotional and practical support; advocating on their behalf, communicating with other organisations including but not limited to health professionals, legal representation and the Home office. You will also have some duties in relation to the accommodation, including cleaning and preparing client bedrooms for new arrivals.

Responsibilities:

• Case working individuals or families identified as PVOHT (Potential Victims of Human Trafficking).

• Regular feedback and review meetings with Accommodation Coordinator.

• Arranging and attending appointments for individuals or families.

• Following up all the paperwork and details of VOHT in adherence to the terms of the contract; including on line reporting. Including but not limited to; weekly reviews, risk assessments, support plans and inductions.

• Shift flexibility to include some evenings, weekends and sleep shifts on a rota basis at the safe house.

• Ensuring that volunteers who work with you on shift have the proper level of support and adhere to policies and procedures.

• Ensuring that all Key Performance Indicators (KPIs) are met.

• Ensuring progression of PVOHT through system;

• Liaising with organizations and individuals regarding VOHT and CH in a professional manner - including but not limited to SATco, UK Visas and Immigration, Modern Slavery Human Trafficking Unit, other agencies, police, and medical professionals.

• Identifying support hours and ensuring accurate logging of all hours.

• Ensuring paperwork is being completed correctly and in a timely fashion.

• Ensuring exit strategies are being prepared in a timely fashion.

• Dealing with out of hour crisis in accordance with standby rota.

• Receiving out of hours’ referrals, carrying out inductions, weekly reviews and updating the IT system.

• Ensuring adherence to all internal procedures regarding City Hearts, the Safe Houses and any legislation.

• Promoting CH in adherence to the terms of the contract – this may include attending events on behalf of CH as a whole.

• Please note there is an occupational requirement due to the nature of this role for the applicant to be male.

• We believe in the power of your personal lived experience of the criminal justice system.
• We believe with the right opportunity, encouragement, and support everybody can change.
• Do you want to use your experience to enable others to change the system from within?

IF YOU DO, THEN THIS IS THE RIGHT PLACE FOR YOU!

 DOES THIS SOUND LIKE YOU?

• Been in prison or on probation?
• A People person and a good listener?
• Good IT/literacy/numeracy skills?
• Turned your life around and want to help others?
• Have something to give and can say what it is?
• Manage your own life well, and can prove it?
• Highly motivated and passionate about change?

If the answer to ALL of these is yes, then we want you…!

 WHAT’S ON OFFER?

• Full & part-time positions
• 12 month fixed-term contract
• Up to £25,000 depending on experience (pro-rata for part-time)
• 25 days holiday per annum plus bank holidays (pro-rata for part-time)

* The posts are subject to a 6-month probationary period and Enhanced DBS check

CURRENT VACANCIES

• Cheshire & Greater Manchester (maternity cover, part time)
• Cumbria & Lancashire (part time)
• Northumbria (full & part time)
• Essex (part time)
• Hampshire & Isle of Wight, including HMP Ford (part time)
• Bristol, Gloucestershire, Somerset and Wiltshire
• South West prisons (part time)

Opportunity for a Part-time Salaried Supervisor

An exciting opportunity has arisen to join our award winning team as a part-time Salaried Supervisor. This is a new role and is will involve a combination of remote working and some work on site at Beacon House in central Stockport.

We are looking for someone with experience as a counselling supervisor to deliver 1-1 and group supervisor to counsellors working with adults, and counsellors working with children & young people.  Relevant skills and a flexible approach are needed, and most important are a can-do attitude and a commitment to making Beacon service for clients the best there is.

We prefer that you have an understanding of the voluntary sector through voluntary or paid work, but this is not essential, as we will provide a thorough training and induction.

We are particularly keen to attract a wide diversity of applicants want to encourage people from all minority backgrounds and groups to apply.  If you are unsure about applying then please contact us directly and we will answer your questions.

Beacon Counselling is a registered charity and exists to improve the lives of people experiencing mental and emotional distress. To achieve this Beacon provides counselling and related services at 23 locations across Stockport and in three other boroughs. 

This role involves the following work pattern:

Hours: 12 hours per week

Venue: Beacon House in central Stockport with some flexibility for home working

Pay: £28,000 pro rata per annum 

Days: Flexible working arrangements but needs to involve some evening work and an on-call rota Mon-Fri

Holidays: 23 days a year and 8 days public holiday (Includes 3 days at Christmas)– pro rata

In addition you are expected to attend a supervisors’ meeting every 6 weeks.  This takes place on Tuesday evenings and will be held either remotely or in person.

The successful applicant will not be confirmed in post until satisfactory references and DBS are received.

If you are interested in this opportunity please return the attached application form by email or call Beacon to request an application pack.

Completed application forms must be returned by 10.00am on Monday 26th April 2021. No applications will be accepted after the deadline.  Interviews for shortlisted applicants will be held on the morning of Wednesday 28th April.

Beacon is committed to safeguarding children, young people, and adults.  This role is subject to satisfactory completion of an enhanced DBS check with Beacon Counselling

A new opportunity to work for Beacon Counselling

Employment status Employee (Annualised hours)

Pay £16.30 per hour

Pension Pension scheme with 3% employer contribution

Hours 18 hours per week (2x vacancies)

Holiday entitlement Term time hours (holiday entitlement rolled up into hourly rate)

Contract Permanent (subject to references, satisfactory DBS check, and probationary period)

Beacon Counselling is a registered charity that exists to improve mental health and well-being for all. Beacon provides counselling to children and young people at various schools throughout Greater Manchester. Beacon also provide therapeutic support to children and young people outside school in specific CYP projects and partnerships. In addition to this Beacon also provide Staff Supervision to school employees.  As part of our continued development as a charity we are recruiting to add 2 counsellors to our growing CYP team providing counselling to pupils at a number of schools across Greater Manchester.

Working closely the Children’s Service Manager, CSM assistant and counselling colleagues, you will play a vital role in Beacon’s commitment to delivering high quality mental health services. As well as being a skilled therapist, you will have a passion for improving the mental health of children and young people and able to act as an ambassador for Beacon within schools. You will be comfortable delivering presentations as part of school assemblies, providing formal support to some staff within schools and delivering group sessions to children, young people and adults.

We are looking for someone who is motivated to succeed through working autonomously and with others, has high standards of work, and is passionate about seeing the best outcomes for clients, ensuring Beacon builds on its success in helping others. Beacon would like to achieve greater diversity in all areas of our workforce and particularly want to encourage people from minority backgrounds to apply.  If you are unsure about applying then please contact us directly and we will answer your questions.

This is an ideal opportunity for someone looking to develop their career within the voluntary sector, and who likes working in a busy and thriving environment.

If you would like to apply then please read all of the attached information and return an application form

Application deadline: 10:00 on Monday 26th April 2021

Interview day: Tuesday 4th May 2021

In the current period of lockdown, we will only accept applications submitted electronically to Interviews will be conducted either via video link or a COVID-secure face-to-face setting, so you will need to be available and able to take part in this.