Advocacy Operations Manager Jobs in Liverpool, Merseyside
Job Title: Head of Operations, People & Retail
Reporting To: Chief Operating Officer
Salary: £47,079 - £63,909 (Band E)
Hours: 37.5 hours per week
Closing: 14th April 2024 @ 5pm
Interviews: 23rd & 25th April 2024
Job Purpose:
The post holder will play a pivotal role in the strategic and operational development of the charity with particular responsibility for the charity operations, people and retail functions to ensure they are carried out efficiently and effectively and comply fully with all aspects of charity law and good practice.
A senior leadership team member, this role will lead Alder Hey Children’s Charity’s Retail Strategy, developing a plan for opening of new Charity Shops and growing online sales. They will also lead on the People Strategy for the Charity and Retail teams.
They will build strategic relationships across the sector ensuring that we remain innovative and sector leading in both our People Strategy and Retail development plans. They will oversee the implementation of the Volunteer Strategy.
Main Duties/Tasks
Strategic Planning, Financial Management & Reporting
Lead on the development and implementation of strategic, multi-year plans and budgets.
Monitor progress against strategic plans, budgets, KPIs, producing reports.
Develop a revised Retail Strategy, developing and executing a plan for increased on-line sales and new shops.
Lead on the People Strategy across the charity and retail teams.
Co-ordinate the Operational Strategy across the areas of Fundraising Support, Health & Safety, Estates & Facilities (including asset management).
To build and maintain a high performance culture through effective performance management, communication and coaching of staff, ensuring clear objectives are agreed and performance is regularly reviewed.
To work closely with Alder Hey NHS Trust to ensure strong partnership working with key areas such as Patients Experience, Volunteering and Estates & Facilities.
Operations
Provide leadership and direction to the Operations & People Manager, empowering them & the team to deliver against set goals and objectives.
Oversee health & safety across the charity, ensuring that the team have appropriate processes, practices and policies in place to comply with the law and ensure our team have a good working environment.
Oversee the management of Estates & Facilities across the charity premises, including asset management, ensuring that these are in line with our values, the legal requirements, and look at ways that innovation can help us to improve within these areas.
Oversee the insurance renewal process (for the charity and retail shops).
Oversee processes & practices in relation to donor stewardship, ensuring the team are providing an excellent donor journey and donations are processed efficiently and effectively.
To formulate and propose policies and ensure that existing policies are updated in accordance with the agreed timetable.
People
Develop and execute the Charity People Strategy for both staff and volunteers.
Develop and execute the Charity EDI Strategy for both staff and volunteers.
Be the lead specialist in HR practices and maintain strong knowledge of relevant legislation and good practice.
Oversee key HR processes to ensure they are operating effectively in line with our values and the legal requirements, including:
· Equity, diversity & inclusion (EDI)
· Implementation of the Employee Value Proposition (EVP)
· Recruitment & onboarding processes
· Performance Development Review (PDR) process
· Handling of disciplinary & grievance processes
· Staff liaison, including pay award, occupational health or other required communication/ consultation
· Sickness Absence management
· Payroll Information
· Policies
· Learning & Development
Retail
Develop and execute the Charity Retail Strategy, ensuring that income is maximised whilst also achieving the Charity’s social mission and awareness within the community.
Lead on the opening of new shops, identifying locations, negotiating leases, and directing the operational plan from concept to opening.
Be the lead specialist for retail in the charity and maintain strong knowledge of relevant legislation and good practice.
Provide leadership and direction to the Retail Manager, empowering them & the team to deliver against set goals and objectives.
Oversee health & safety across the shop, ensuring that the team have appropriate processes and practices in place to comply with the law and ensure our team have a good working environment.
Oversee the management of Estates & Facilities across the retail premises, including asset management, ensuring that these are in line with our values, the legal requirements, and look at ways that innovation can help us to improve within these areas.
Other Duties
Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.
Any other reasonable duties as required by your line manager.
Person Specification
Qualifications, Knowledge and Experience
Essential
· Experience of efficiently managing and delivering a demanding and varied workload.
· Strong track record of customer relations.
· Experience of working with Shopify or other online sales platforms.
· HR experience of managing teams.
· Leadership experience.
· Experience in delivery of a strategy (retail, people or operations).
· Experience of working in a retail environment.
· Proven success or developing a friendly and donor/ customer focused service.
· Experience of using a CRM system or database.
Desirable
· HR qualifications.
· Experience of running and/ or opening new charity shops.
Skills and Attributes
Essential
· Excellent communications skills, both verbal and written across a range of audiences.
· Proven success in developing strong personal relationships internally and externally.
· Commitment to principles of equality, diversity and collaborative working.
· Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.
· Experience of business planning and operational management.
· Ability to work effectively as part of a team as well as independently.
· Leadership qualities and proven track record of leading a team.
· A creative and lateral thinker with the ability to look for innovative solutions to problems and take the lead on developing these.
· Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information.
· Excellent IT skills including Microsoft packages.
Desirable
· Evidence of understanding the range of issues across the NHS and Charity sector.
· Experience of presenting at Board or Committee level.
· Advanced knowledge of Microsoft Excel.
Additional requirements
Essential
· Committed to continuing professional development.
· Strong interest in working for a children’s health charity.
· An understanding of and commitment to the values of Alder Hey Children’s Charity.
· Willingness to get involved with activities across the Charity.
· Willingness to occasionally work outside of normal office hours.
Our Values
Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:
Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.
Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.
Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.
Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.
Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
If you want to make a real difference to the experiences of women and birthing people in maternity care, by increasing understanding of the law amongst healthcare professionals and those who manage and regulate maternity care, please read on and download our recruitment pack.
About Birthrights:
Birthrights was founded in 2013 with the understanding that at the heart of the poor experiences and outcomes of maternity care for so many people in the UK, is a consistent failure to listen to the voices of women and birthing people and a complete disregard for their fundamental human rights. We champion the rights of women and birthing people through information and advice, training, campaigns, research and legal action. You can read our new ten-year strategic framework here Strategy - Birthrights
About the role:
This is a maternity cover opportunity for a valued role in our Senior Leadership Team. This position is critical to our work in training healthcare professionals to understand how the law applies to practice. You will be delivering our ambitious plans to take our training service to the next level at this critical time, with support of our two brilliant training co-ordinators and a wider team of associate trainers. You will balance overseeing some exciting new projects whilst ensuring quality delivery of our training to meet our income targets.
About You:
We are looking for someone who has the ability to manage an income-generating service, meet the strategic goals of the service, and identify advocacy opportunities towards our ambition for long term and systemic change.
You will be a collaborative and empathetic leader, with experience managing an operational service or team and generating income or managing budgets. You will have experience developing or delivering training and have some understanding of human rights law or the challenges faced by too many women and birthing people in maternity care in the UK.
We still want to hear from you even if you don’t meet all our criteria. Please tell us about experiences that have not been included here, but that you feel might be relevant to this role
The client requests no contact from agencies or media sales.
Job Title: Fundraising & HR Support Officer
Reporting To: Fundraising & People Team Leader
Salary: £25,307 – £29,634
Hours: 37.5 hours per week
Location: Alder Hey Children’s Charity (based within the hospital), Liverpool
Application Deadline: Sunday 28th April 2024
Interviews: Thursday 9th May 2024
Job Purpose:
This is an exciting opportunity to be at the heart of the Charity operations. This role is the first point of contact for supporters and requires outstanding customer care/ donor stewardship skills. The post holder is expected to foster excellent working relationships with all members of the Charity team, donors – both existing and potential – and Trust staff. This role will provide support to the fundraising team and with HR processing for the Charity, whilst also supporting with our hospital and online shop.
Main Duties/Tasks
Fundraising & Office duties
Undertake day to day administrative tasks as directed by the Fundraising & People Team Leader and Senior Team, including the preparation of letters, reports and memos, ensuring the work is of a high standard, professional and accurate. Adhering to sensitive information protocols and keeping sensitive information confidential.
Deal with all incoming telephone enquiries in a professional and helpful capacity and direct all incoming calls correctly and take accurate messages. Adhere to any confidential or sensitive information protocols.
Contribute to the efficient running of the public Charity office by receiving all donors and visitors in a welcoming and friendly manner.
Provide excellent customer care/ donor stewardship in all interactions with donors.
Manage the mail, ensuring it is opened, distributed and any donor correspondence is responded to in a timely manner.
Process donations in line with established receipting procedures.
Adhere to audit procedures and liaise with the Charity’s auditors.
Carrying out filing in line with office procedures and ensuring the safe storage and archiving of documents/records on a regular basis.
Provide support to the senior management team, including organising and scheduling meetings and room bookings.
Undertake banking procedures and ensure donations are accurately recorded and banked.
Hospital & Online Shop
Process online orders for the shop in a timely manner.
Run regular reports for the Fundraising & People Team Leader relating to online sales.
Support the management of the online and hospital shop, ensuring they are stocked, and products are displayed in the best way.
Provide good customer service within the shop inside the hospital Atrium.
Cash up the till, ensuring sales are correctly recorded and takings are passed through for banking.
Database support
Process donations on the CRM database, liaising with fundraising teams to ensure this is recorded correctly, including from online platforms.
Produce analytical reports from the fundraising database system, for audit purposes.
HR support
Provide HR administrative support within the areas of:
· Recruitment, including coordinating the recruitment process and the induction of new starters;
· Ensuring all staff have a DBS in line with the Trust requirements;
· Administration of staff annual leave allowance and absence reporting;
· Creating staff correspondence letters, including pay award, furlough or other required communication; and
· Attending and minuting HR meetings where required.
Other Duties
Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.
Any other reasonable duties as required by your line manager.
Person Specification
Qualifications, Knowledge and Experience
Essential
· Experience of efficiently managing and delivering a demanding and varied workload.
· Proven track record of handling cash and working with tight protocols around audits and procedures.
· Strong track record of customer relations.
Desirable
· Experience of working at a charity.
· Experience of using a CRM system or database.
· Experience of working with Shopify or other online sales platforms.
· HR experience or qualifications.
Skills and Attributes
Essential
· Commitment to principles of equality, diversity and collaborative working.
· Excellent communications skills, both verbal and written across a range of audiences.
· Ability to build strong working relationships.
· Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.
· Ability to work in a logical and organised manner.
· Ability to work effectively as part of a team as well as independently.
· Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information.
· Excellent IT skills including Microsoft packages, especially advanced use of Microsoft Excel.
Additional requirements
Essential
· Strong interest in working for a children’s health charity.
· An understanding of and commitment to the values of Alder Hey Children’s Charity.
· Willingness to get involved with activities across the Charity.
Desirable
· Willingness to occasionally work outside of normal office hours.
Note: This job description is intended to outline the general nature and level of work performed by employees within this role. It is not exhaustive and may be subject to change or modification as required by the needs of Alder Hey Children's Charity.
The charity is currently conducting a four-day working week trial, due to end on 30th September 2024. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2024 to agree the next steps, based on an assessment of the trial period; the four day working week trial may be ended, extended or adopted permanently.
Our Values
Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:
Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.
Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.
Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.
Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.
Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Are you an experienced Operations Manager who is deeply passionate about supporting others?
Charity People proudly joins forces with EMDR Association, an incredible charity dedicated to transforming lives through EMDR Therapy. They are on the search for an exceptional Operations Manager to join their dynamic and passionate team.
Role: Operations Manager
Location: Remote (In-person attendance in meetings/commitments in various locations Nottingham, Chester, Liverpool or London most likely approximately 12 times per year)
Duration: Temporary initially for 3 months, with a view to be extended for the right candidate
Salary: £25 per hour plus £3.02 per hour holiday pay (annual salary £45,000 FTE)
Working hours: 25 hours per week, 100 hours per month approximately. In the first month, there may be a need to work 28 hours (4 days) to help settle into the role.
About the EMDR Association:
They are deeply committed to easing suffering and fostering personal growth among those who have endured trauma and other challenging life events through EMDR therapy. As a Charity and Limited Company, their success hinges on the strength of their team, from their dedicated Board of Trustees to their hardworking administrative staff and contractors.
As their dedicated Operations Manager, your day to day will include:
- Overseeing day-to-day operations and ensuring the completion of weekly performance goals.
- Driving increased membership and broader recognition of EMDR therapy.
- Supervising digital transformation projects, websites, and cybersecurity processes.
- Developing an effective communication strategy.
- Collaborating with the treasurer and partners on budgetary and resource allocation plans.
- Delegating responsibilities to qualified employees and contractors.
- Strong commitment to and experience of EEDI demonstrated in their practice.
- Managing challenges faced by individuals and members professionally and ethically.
- Promoting EMDR UK policies and ensuring accessibility to guidance documents.
- Reviewing delicate issues with cultural sensitivity in mind.
- Engaging in reflective practice to enhance the association's work and communications.
About you:
They are seeking an experienced professional with a track record in a similar or relevant sector - whether it's in the charity, public, or private sector. As an advocate for their charity, you'll grasp the intricate offerings and deliverables, serving as the driving force behind their mission. Your operational expertise and compassionate leadership will be instrumental in propelling the Charity forward. This includes:
- Leadership Excellence: Demonstrate strong leadership experience and exceptional team coordination skills.
- Operational Mastery: With finesse, oversee business operations, including digital project management, strategic finance planning, and communications.
- Expert Communication: Showcase your expertise as a communicator, collaborating effectively with various stakeholders, including Trustees, members, employees, contractors, and partners.
- Drive for Efficiency: Motivated by a desire to efficiently coordinate activities and personnel across our Association to maximise productivity and efficiency, while ensuring cultural sensitivity and accessibility in your work.
This is an exciting opportunity to contribute to the advancement of trauma treatment and empower individuals through the practice of EMDR therapy. If you are passionate about making a positive impact and acquire the necessary skills, would love to hear from you.
Please send your CV to Tatiana at Charity People for further details.
Closing Date: 9am 8th of April
Interview: Friday 12th April
Start: Friday 26th April
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Manager, Annual Fund
Contract type - Permanent, Full Time
Salary - 70,000- 75,000 CAD with excellent benefits
Primarily remote-based with occasional requirements to work out of the Ottawa office as needed.
We support and enjoy a remote working environment. Candidates must be based in Ottawa or Toronto
About WaterAid:
WaterAid Canada is a dynamic non-profit organization dedicated to transforming lives by improving access to safe water, hygiene, and sanitation in communities around the world. As part of the global WaterAid federation, we work tirelessly to create a world where everyone has access to clean water and sanitation. With a commitment to innovation and growth, we are seeking passionate individuals to join our team and contribute to our mission.
We celebrate, support, and encourage diversity and difference for the benefit of our employees, our mission, and the communities we serve. WaterAid is proud to be an equal opportunity employer and welcomes applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
WaterAid is committed to the safeguarding and wellbeing of all individuals.
About the Team:
To fuel WaterAid's global mission and programs, the Philanthropy Team drives WaterAid Canada's efforts to increase impact through innovative, high-value partnerships with a diverse set of private, large family and corporate foundations, government, and HNWI and monthly, annual donors and leadership donors, and legacy giving.
As a member of the Philanthropy Team, the Manager, Annual Fund reports to the Associate Director of Philanthropy and works closely with the Head of Communications and Brand, Data and Donor Service Administrator, and collaboratively with the entire WaterAid team.
- Manage the development and operations of WaterAid Canada's individual giving portfolios, including annual, monthly, and leadership donors.
- Develop, implement, and maintain the annual and leadership giving stewardship.
- Plan and execute annual giving campaigns, including direct mail, digital acquisition, and third-party fundraisers.
- Development and implement strategies to enhance donor engagement, stewardship, and retention.
- Build and maintain strong relationships with existing donors through personalized communications and engagement initiatives, such as donor surveys.
- Develop, implement, and maintain the annual and leadership giving stewardship standards program to ensure that class leading donor relations standards are upheld.
- Utilize third party apps such as JustGiving, Gifts of Water, Echo age and create website content related to the annual giving campaigns.
- Oversee moves management; identification, cultivation, solicitation, and stewardship of a portfolio of leadership giving donors, consulting regularly with the Associate Director of Philanthropy on pipeline development.
- Contribute to the development of donor communications materials including customized accountability/impact reports, in collaboration with the Head of Communications and Brand.
- Work with print and mail-fulfillment vendors on project delivery.
- Work with the Data and Donor Service Administrator to identify cultivation, solicitation, and stewardship opportunities for monthly and annual fund donors.
- Collaborate with cross-functional teams within WaterAid Canada, such as with Communications and Brand, International Programs, Finance, Advocacy and Policy, Annual Campaign lead, and Database.
- Maintain strong relationships across the WaterAid International Federation; support WaterAid International to maximize global fundraising initiatives; represent and advocate for WaterAid Canada priorities within global fundraising working groups.
- Utilize data-driven insights to adjust strategies for optimal performance
- Minimum three years of experience working in a fundraising, donor relations, or stewardship capacity, particularly in an annual giving portfolio.
- Exceptional tact and diplomacy.
- An acumen for identifying philanthropic motivators and driving them to action.
- An entrepreneurial and collaborative work ethic.
- Exceptional verbal and written communication skills (in English, French is an asset)
- A good understanding of fundraising databases, particularly Raiser's Edge / NXT.
- A strong commitment to WaterAid's mission, vision, and values with the ability to effectively communicate this mandate in a manner that compels prospective supporters to join the cause.
- Donor-focused lens throughout fundraising cycle.
- Excellent communication skills and a proven ability to listen and engage with authenticity, as well as the ability to distill strategic or programmatic information to new audiences.
- Ability to craft compelling appeals through individual and mass communications.
- Knowledge of the international development sector a strong asset.
- Proven ability to exercise discretion and sound judgement to maintain confidentiality; commitment to upholding honest & ethical practices to ensure the safeguarding of people and organizational assets.
- Proficiency with MS Office (Word, Outlook, PowerPoint, Excel) as well as a CRM (Raisers Edge / NXT);
- Proficiency in using Mailchimp.
- Flexibility to work across time zones, with varied work hours, and maintain a healthy work/ life balance with supports in place.
How to Apply:
To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
To apply for this post, you must be able to demonstrate your eligibility to work in Canada.
Closing date: Application will close at 11:59 PM
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Role outline and purpose
Working as a key link between the Philanthropy team and wider organisational teams, the Philanthropy Content Reporting Manager – Trusts will create specific reporting materials for our key funders. You will hold responsibility for a reporting schedule for named partners and work closely with our impact and finance teams to track progress of funded projects and ensure that we deliver partner/funder updates in line with agreements.
You will have experience of supporting high-value fundraising teams and be adept at building strong relationships across the organisation to help inform the Trusts team about the activities and outputs of our operational teams. You will understand complex qualitative and quantitative data and use this to write up, design and produce high-quality communications for donors. You will be confident at taking the lead on the reporting requirements of our relationship managers, with efficiency and effectiveness.
Responsibilities
• Lead on the bespoke and restricted high-quality reports for funders in line with grant conditions
• Work closely with our project delivery, impact, communications and finance teams to ensure funds are delivering greatest impact for our donors
• Keep up to date on project delivery plans and aspirations
• Understand and translate both qualitative and quantitative information and present these in a visually compelling, digestible format
• Provide insight and performance information to help inform team strategy/projections, including the management of CRM, financials, and KPI reporting requirements
• Coordination of events to support effective donor engagement
Person specification
Technical skills and minimum knowledge:
• Experience in producing high-quality donor reports
• A track record of working collaboratively across a number of teams, including fundraising, operations and communications
• Knowledge of programme monitoring and evaluation principles
• Skilled networker, able to influence and win support from multiple key stakeholders
• Ability to isolate and convey key programme information
Behaviours and competencies:
• Analyses and communicates complex information effectively a range of audiences
• Demonstrates dedication to the values of the Trussell Trust
• Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds
• Pro-active and solution focused by problem solving and making recommendations for improvements.
• Works with others as one team, actively listening and collaborating to achieve a shared vision.
• Builds relationships across The Trust, sharing information and expertise.
• Role models inclusive behaviour, values and leadership
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are currently in search of a dedicated Association Manager to join the Association of Master Upholsterers and Soft Furnishers (AMUSF). This role presents an opportunity for a creative thinking individual with excellent organisational and communication skills to contribute significantly to the success and growth of our organisation.
Working Hours: This is a full-time position (40 working hours). Flexibility is integral to this role, with occasional weekend and evening work. The Association values a two-way flexibility approach and is open to exploring different working models.
Salary range: approx. £30,000 per annum subject to experience and qualifications with a potential 10% annual bonus tied to predefined criteria.
Location: Remote / home based
Additional Benefits: Nest pension scheme and Access to fabric buying scheme
We believe in creating an environment that values both your professional contributions and personal well-being. If you are looking for a role that offers flexibility and an autonomous work environment, we encourage you to apply and become an integral part of our team.
Role Overview:
Your primary responsibility will be to ensure the effective implementation of Board policies, contributing to the development and seamless operation of AMUSF. Working remotely, you will have the autonomy to lead initiatives independently.
Key Responsibilities:
· Promotion and Outreach: Foster the visibility of AMUSF among upholsterers, soft furnishers, and the broader public. Implement strategic marketing initiatives to establish AMUSF membership as a hallmark of professional competence.
· Digital Presence: Oversee the maintenance of the website and member database, ensuring they are consistently updated. Manage the distribution of monthly newsletters, maintaining relevance and quality.
· Development Initiatives: Proactively identify and implement strategies for the continuous development of AMUSF, considering improved services, effective communication, and advocacy opportunities. Establish a strong connection with members through visits and collaborative efforts.
· Membership Acquisition and Quality Assurance: Develop and implement efficient systems for handling inquiries from prospective members. Drive membership acquisition with the aim to double membership in the next 2 years. Oversee the assessment of new and existing members, ensuring adherence to quality standards.
· Complaints Management: Take charge of the complaints system, ensuring timely responses, informal resolutions, and formal assessments when necessary. Navigate diplomatically through communication with both complainants and members.
· Training provision: Collaborate closely with the Director of Training to support and maintain the training centre qualification system as well as the training assessment process ensuring alignment with our high standards.
· Operational Oversight: Manage day-to-day operations, including task delegation and handling of routine activities. This role is supported by an administrative position.
· Committee Participation and Board Management: Actively participate in relevant committee meetings, evaluating the ongoing value of AMUSF's representation. Serve as the secretary to the Board, ensuring efficient organization and follow-up actions.
· Event Coordination: Arrange and oversee the Annual General Meeting and Ordinary General Meeting, ensuring compliance with statutory requirements.
Skills Required:
· Effective communication skills, verbal and written
· Excellent organisational skills including event and project management
· Experience in proactive selling and marketing
· Strong customer service skills
· Strong IT and administration skills
· Interest and /or training in upholstery and soft furnishings
· Prior experience in a managerial role desirable
Why Join Us:
AMUSF offers a unique opportunity to be part of a community dedicated to excellence in upholstery and soft furnishing. We are seeking an engaged collaborator who can build effective working relationships to contribute to the organization's continued success.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
AFSG Coordinator Role Description
The Academic Forum for the Study of Gambling (AFSG) is seeking a Coordinator to support organisational sustainability, membership, and outreach activities. This is a one-year contract position with the possibility of extension. The salary available ranges between £30,000 and £40,000 depending on experience, qualifications, and time commitment. This is a part-time (between 2 and 4 days a week, to be agreed upon with the successful applicant), remote working position, and the applicant must be based somewhere in the United Kingdom.
The AFSG Coordinator will report to the AFSG Executive Committee and will work closely with Greo Evidence Insights (Greo), the organisation that provides administrative and logistical support to the AFSG. The Coordinator will work independently on the tasks outlined below and will be required to attend meetings of the AFSG to provide regular progress updates.
Responsibilities:
AFSG planning and sustainability.
The Coordinator will be responsible for:
- Developing and enacting a sustainability plan to establish the AFSG as an independent formal, registered charity, not-for-profit, or similar appropriate entity. This could include, but is not limited to the following activities:
- researching possible organisational structures including liaising with other academic societies/membership bodies to gain understanding of their operations, infrastructure, articles of incorporation and funding structures;
- proposing an organisational structure that would support AFSG sustainability goals;
- connecting with professionals and services necessary to implement a sustainability plan; and recruiting trustees (if applicable).
Network growth and promotion.
The Coordinator will be responsible for:
- promoting and raising the profile of the AFSG; developing and implementing a communications strategy to increase engagement with the AFSG;
- creating, writing, sharing, and engaging with relevant content via AFSG social media channels;
- managing (i.e., formatting, maintaining distribution list, and disseminating) an AFSG newsletter or other equivalent communication project;
- seeking opportunities to promote the AFSG and AFSG funding opportunities in appropriate locations such as academic journals or research databases; managing all membership communications;
- assessing and proposing other appropriate knowledge translation opportunities and activities for the AFSG;
- supporting other AFSG activities, projects, and initiatives that may arise, as they relate to membership relations, communications, and outreach;
- and maintaining and updating the AFSG website.
Mobilisation of funded research projects.
The Coordinator will be responsible for:
- organizing a webinar series featuring AFSG funded research presentations/webinars for AFSG members;
- supporting the organising committee of the Current Advances in Gambling Research conference series.
Qualifications
Essential qualifications.
The AFSG Coordinator must have:
- experience in one or more of the following sectors:
- mental health and wellbeing; academic research/support; professional societies or the charity sector; bid development and partnership engagement;
- excellent written and oral communication skills with the ability to network and build meaningful relationships;
- experience managing social media and webinar platforms;
- experience using basic tools to build and manage websites;
- ability to recognise, navigate, and escalate sensitive issues to the AFSG Executive Committee and Greo as appropriate.
Desirable qualifications and experience.
It would be valuable for the AFSG Coordinator have one or both of the following assets:
- experience establishing a UK registered Charity
- knowledge of the field of gambling studies
HOW TO APPLY
Please submit your cover letter and CV in one continuous pdf by an email via the button below.
The subject line of your email should be “AFSG Coordinator”.
If you require accessibility-related accommodations to participate in the recruitment process, please email the above address with “Accommodation Required” in the subject line and provide your contact information.
Applications are due by 23:59 BST on April 7, 2024. Application review and candidate interviews may be conducted on a rolling basis (e.g., prior to the application deadline).
The client requests no contact from agencies or media sales.
Home based or London
5-8 days per year, depending on the committee role
Salary: This is a voluntary role. Committee members receive no remuneration. Reasonable expenses can be claimed in line with NCVO’s expenses policy.
Closing date: 26 April
Longlisting: week commencing 29 April
Shortlisting: weeks commencing 13 and 20 May
Interview dates: by 14 June
NCVO exists to support, empower, and advocate for charities. We have around 17,000 charities, voluntary organisations and community groups as members. Government decision makers, voluntary sector leaders, campaigners, funders and policy developers look to NCVO for our in-depth knowledge and wide-reaching connections.
To help ensure sustainability for the charity sector we must innovate, diversify, and challenge ourselves like never before. We must be bold, courageous, and ambitious to make the biggest possible difference.
This year we’ll start designing a new strategy to shape our work. For success, we need the most visionary minds to help support us and the sector. We’re looking for outstanding people to join our committees.
Our committee members:
- support our board with expert advice and guidance
- make sure the board considers a wider range of views and perspectives
- ensure decisions are made in the best interests of the charity and the voluntary sector.
Committee Roles:
- Audit and risk committee chair
- Audit and risk committee member
- Governance and nominations committee member
- People, culture and inclusion committee member
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of around 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.
As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.
We have around 85 staff and income of around £8m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.
We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s Canal.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Inclusion Barnet is Barnet’s Deaf and Disabled People’s Organisation (DDPO), led by a board and senior management team of disabled people, and we’re passionate about using our lived experience of disability to work towards inclusive communities and greater social justice for all. This role works on issues across all Barnet’s diverse communities, and all work needs to be undertaken through an equality and access lens. Therefore, we’re looking for someone with their own lived experience of disability (which could include mental health issues or a long-term condition), a commitment to the social model of disability, and an ambition to contribute to a fairer society for all. We also particularly welcome applications from global majority candidates, who are currently underrepresented at leadership level in our organisation.
The successful candidate will be our strategic lead within our award-winning Barnet Together partnership, working as an equal partner with Young Barnet Foundation and Groundwork London. You’ll be overseeing our community organisation support, ensuring that the team meet their KPIs and that we also deliver on our work to challenge inequalities for marginalized groups. You’ll represent the voluntary sector at the most senior level in Borough meetings, and support the development of the VCSE Alliance for North Central London.
You’ll also oversee our libraries, strategizing and identifying opportunities to enhance the service, and act as contact point in our role as Locally Trusted Organisation for the Grange Big Local.
To succeed, you will need extensive experience of the voluntary sector, partnership management, and the gravitas to represent the sector to senior local leaders. You’ll be a natural problem solver and an advocate for equality, as well as a collaborative, coaching manager; a great relationship builder with tact and emotional intelligence, and a champion for the contribution of the sector to the borough, and society more widely. In return, you will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work.
This is a UK based role, and whilst most of it can be done from home, candidates need to have, or be willing to relocate to, a base within about two hours travel time from Barnet. We anticipate a need to be in Barnet on a weekly basis on average, for which travel will be paid. We encourage flexible working to suit your work/life balance preferences where possible. We also operate a Time Off In Lieu (TOIL) system.
To apply, please submit your CV with a brief covering letter explaining why you want to work for Inclusion Barnet, and how you would use your lived and professional experience to deliver the role.
Please explain your suitability for the role, and how you would use your own personal lived experience of disability to deliver inclusive and accessible community services for the local voluntary sector and residents.
The client requests no contact from agencies or media sales.
We are seeking talented and experienced senior managers to lead the organisation’s Workforce and Living Well Programmes.
Position: Programme Lead x2 roles (Workforce or Living Well Programme)
Location: Remote/Hybrid
Salary: £50,000-£60,000 per annum pro rata
Hours: Full time, 35 hours per week (negotiable)
Contract: Permanent
Benefits: 25 days paid holiday (rising to 29 days with service increments) plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, Flexible working patterns
Closing Date: Monday 22nd April 2024
Interview Date: 8th or 9th May
About the Role
As a key member of the Strategy and Impact Directorate, you will establish and lead one of our strategic programmes and focus on building key relationships, developing a portfolio of projects and helping us achieve our strategic ambitions.
You will be able to draw on the organisational resources, bringing them together around the problem with a clear and unrelenting focus on impact. Whilst it is important that you bring an effective and efficient approach, it is also critical that you bring creativity and vision to enable the programmes to realise their full potential.
As an experienced senior manager, you will lead the organisation’s Workforce Wellbeing Programme, bringing together a range of projects and activities that respond to the challenges and emotional distress faced by the NHS workforce on a daily basis.
Or, you will lead the Living Well Programme, bringing together a range of projects and activities that respond to the challenges presented by inequality and help to unlock the power of people and communities to create health, maintain good health and to manage as effectively as possible whilst living with one or more chronic conditions which in turn seeks to reduce or avoid demand on NHS services
About You
Whichever Programme you lead, you will have experience of:
· Leading complex multi-partner and stakeholder programmes in the VCSE or public sector
· Leading large programmes including programme management, governance, monitoring, impact measurement and reporting
· Working in an evolving strategic and operational environment and able to maintain and direct impactful programmes through periods of change
· Building and delivering communication strategies, using learning and insight to drive transformation
· Leadership and people management
· Co-production, collaboration and partnership working
· Working in a team to support the delivery of team objectives
About the Organisation
This is an exciting time to join the organisation as we begin to plan and deliver against our newly launched strategy, to achieve our vision of a future with a thriving NHS and the best possible healthcare for everyone, in which the finance team plays a vital role.
You will be asked to provide a copy of your CV and if selected and a supporting statement outlining how you meet the job description, person specification and any preference for a specific programme, via NFP People. The supporting statement should be no more than 2 sides of A4.
Please indicate which role you are applying for. If applying for both please submit a single CV but a separate personal statement for each outlining how your skills and experience meet the requirements of each role.
Other roles you may have experience of could include Programme Lead, Programme Manager, Programme Officer, Senior Programme Manager, Programme, Programmes, Impact, Engagement.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
WHO WE ARE AND WHAT WE DO?
We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard.
By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves.
ROLE PURPOSE
As our Executive Assistant (Maternity Cover, 0.8 FTE, Fixed term for 12 months), you will play a crucial role in developing and supporting our charity and strengthening our administration and governance. You will be providing flexible assistance primarily to our CEO, in the planning and delivery of their workload. You will also provide administrative support to the Senior Leadership Team, Trustee Board and other structured groups which shape the charity’s strategy and activities, for example our Clinical Advisory Group. As such, you will have the opportunity to work with the entire Student Minds team and a variety of stakeholders across the health and higher education sectors.
Key responsibilities:
Chief Executive Officer assistance
- Email and calendar management: helping to prioritise demands, responding to correspondence on behalf of the CEO and following up with contacts post-meetings.
- Arrange meetings and itineraries and coordinate travel as required.
- Stakeholder management support: utilising CRM to maintain updated databases for organisational contacts; support with the completion of contracts and registering purchase orders with suppliers,where the CEO is the lead contact.
Meeting management
- Plan and coordinate relevant meetings to ensure they are purposeful and relevant. These will include Board meetings, Senior Leadership Team Meetings, Leadership Group meetings and any other general committee meetings.
- Provide logistical and administrative support for all meetings, arranging suitable meeting premises or software, preparing and circulating agendas and meeting papers in consultation with the relevant participants (e.g. Chair of the Board, CEO and Senior Leadership Team).
- Coordinate catering requirements and liaise with the finance team to make purchases.
- Take high-quality and accurate meeting minutes and circulate them for appropriate approval and sign-off.
- Ensure prompt follow-up with agreed action points and follow through with ongoing delivery of commitments.
Governance support
- Provide administrative support where applicable to meet the charity’s requirements with
- Companies House and the Charity Commission.
- Support with Trustee recruitment, induction and training.
- Support the charity’s continuous improvement and compliance using tools such as the Governance
- Code.
Senior Leadership Team coordination
- Support with coordinating multi-stakeholder meetings, and liaising with internal and external stakeholders.
- Support members of the Senior Leadership Team or their guests with the use of our core systems and software (Google Workspace, Google Meet, Slack, Mural, Zoom).
- Process any travel expenses for the Senior Leadership Team.
- Manage charity records: provide historical reference by supporting procedures for the retention and disposal of records.
- Welcome guests and provide tours of facilities or support guests to use online meeting software where required.
Other duties
- Such other duties as may be reasonably prescribed by the organisation, appropriate to the grade and responsibilities of this post.
- Provide cover for other team members as necessary to ensure seamless operations and support across the organisation.
- Work to agreed charity and personal targets.
- Attend regular team meetings with Student Minds colleagues.
- Ensure compliance with Student Minds’ internal procedures and all external legal requirements.
- Ensure equality and inclusion responsibilities for your area of work.
- Undertake training and attend conferences as appropriate.
- Engage with and provide feedback on projects and strategic reports developed by other members of the team.
- Work flexibly and undertake tasks to support Student Minds colleagues as required.
BENEFITS
- Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
- Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
- Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
- Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
About Social Change Lab
Social Change Lab is a nonprofit conducting and disseminating social movement research to help solve the world’s most pressing problems. Historically, social movements conducting disruptive campaigns seem to have been crucial in driving significant political, social and economic change. Despite this, there has been little research systematically analysing the effectiveness of social movements and the strategies or tactics that most influence the success of these campaigns. Our research addresses this neglected knowledge gap and provides actionable advice to advocates and philanthropists working on a variety of important issues, with a focus on animal advocacy and climate change. We support activist groups in choosing effective campaigning strategies and tactics (e.g. via delivering training and workshops) as well as supporting funders with their philanthropic giving. Our work has been covered in respected outlets such as The Guardian, Stanford Social Innovation Review, Deutsche Welle, the New York Times, and more.
About the role
As the Director of Social Change Lab, you would have a high level of responsibility and high impact. You would lead our small team in delivering cutting-edge research on the outcomes and strategies of social movements and ensuring widespread communication of this work to key stakeholders. You would play a significant role in shaping our strategy and the programmes we want to deliver, such as research, capacity building, training or philanthropic advising.
The responsibilities of this role
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Lead the organisation, and take ultimate responsibility for the outcomes and impact in pursuit of our mission.
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Manage the day-to-day work of the organisation, including overseeing and coordinating various functions (e.g. research, communications, training and workshops, human resources, fundraising).
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Lead Social Change Lab’s team, including line-managing and mentoring direct reports, developing talent, and taking ultimate responsibility for the performance, support and culture of the team.
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Provide strategic leadership, including working with the team on strategic planning, prioritisation and evaluation of work, generating and deciding on new ideas and opportunities, and ensuring all staff are engaged in tasks that are aligned with the organisation’s goals.
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Take ultimate responsibility for the financial health of the organisation by
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Fundraising, through applying for grants and liaising with major donors
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Devising and managing the delivery of budgets and financial plans
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Overseeing spending and making individual budgetary decisions when required
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Ensuring timely delivery of all required financial reports
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Contributing to our various research projects, based on your skills and interest.
About you
This role requires a diverse skill set, which would benefit from those who have some experience with social science research, leading teams or organisations (e.g. managing a team, fundraising, hiring, etc.) as well as familiarity with grassroots movements. However, we understand that this may not be easy to find and we encourage people to apply even if they do not meet all the criteria. Please see the attached job pack for the person specification.
What we offer
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A job with the potential for huge impact – potentially informing philanthropists and advocates on the best strategies to solve the world’s most pressing problems.
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The ability to shape the direction and success of the organisation.
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Experience leading an early-stage nonprofit start-up.
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Flexible working schedule.
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28 days of paid leave, excluding public holidays.
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High level of intellectual challenge.
The client requests no contact from agencies or media sales.
Overall Description
The Director of Programs oversees the management of Grassroot Soccer’s priority partnership geographies (Ethiopia, Kenya, Malawi, Mozambique, Nigeria, Zimbabwe) while strengthening the technical assistance to Partners in all geographies as well as coordinating new partnerships globally. The Director of Programs will work closely with the Vice President, Impact and Operations and Director of Strategy and Innovation to develop strategic plans for all Partnership geographies. This position is strategic for Grassroot Soccer, contributing to the organization’s mission and the GRS 5 Year Strategic Plan. The Director of Programs – Maternity Cover would assume the responsibilities of the Director of Programs position while the Director of Programs is on maternity leave.
Grassroot Soccer (GRS) is a rapidly growing adolescent health organization that leverages the power of soccer to educate, inspire, and mobilize at-risk youth in developing countries to overcome their greatest health challenges, live healthier, more productive lives, and be agents for change in their communities. Since 2002, GRS programs have reached 13 million young people in over 60 countries with life-saving HIV prevention and sexual and reproductive health information and services. Grassroot Soccer is looking to continue scaling its impact via partnerships over the next five years.
The Grassroot Soccer Partnerships (GP) team stewards GRS relationships with a wide range of partner organizations globally. The GP team supports these organizations to integrate the GRS model into their adolescent health strategies and coordinates the remote and in person technical support to these organizations to increase their capacity to deliver GRS interventions. This technical assistance includes but is not limited to program design, product development, monitoring and evaluation, Coach development, program optimization, youth engagement, and research.
Key Responsibilities:
Oversee Grant Management across all Priority Partnership Geographies (40%)
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From grant kickoff stage to grant close out, ensure Program Managers (PMs) for priority partnership geographies (Ethiopia, Kenya, Malawi, Mozambique, Nigeria, Zimbabwe) execute grants and meet deliverables on time and on budget
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Manage team of Program Coordinators (PCs) and/or Program Assistants to ensure each of the PMs has the necessary support and resources for grant execution throughout the grant life cycle
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Ensure knowledge management within priority geographies and across the Partnerships team
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Work with HR to source and manage Consultants as necessary for additional technical support
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Create opportunities for learning and sharing amongst PMs, PCs, as well as project and/or country-based Consultants
Strengthen Technical Assistance to Partners (25%)
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Supervise and control quality of technical assistance (TA) and grant deliverables in partnership geographies.
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Support Program Managers during technical proposal development in Ethiopia, Kenya, Malawi, Mozambique, Nigeria, Zimbabwe and ensure new projects are feasible programmatically and operationally
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In coordination with Directors of Strategy and Business Development (BD), support technical proposal development for new projects/funders globally
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Identify, synthesize, and advocate for updates to the TA model and package and support teams to pilot and operationalize new approaches
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Proactively identify needs and work across functional teams to build roster of consultants that ensure robust TA capacity to support all geographic and technical needs
Coordinate New Partnerships and Project Management (20%)
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In coordination with the Vice President - Impact and Operations and Director of Strategy and Innovation, assess technical and operational feasibility of new projects outside of priority partnership geographies
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Oversee and ensure program management staffing for funded projects globally
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Lead and manage strategic, multi-country partnerships
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Represent the technical assistance approach to potential global donors and partners
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Work with Global Operations team to strengthen knowledge management system for grants and programs
Lead Strategic Partnership Planning (15%)
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Direct country-level strategic plans for Ethiopia, Kenya, Malawi, Mozambique, Nigeria, Zimbabwe and ensure those plans align with and support GRS’s annual and 5 Year strategic plans
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Along with the Vice President - Impact and Operations and Director of Strategy and Innovation, develop multi-year strategic plans for all Partnership geographies
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Build capacity of PMs to steward strategic partnerships
Other Expectations:
Travel
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International Travel to including but not limited to (up to 25%, 1-2 trips per quarter )
Relationships
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Reports to: Vice President, Impact and Operations
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Works closely with: Director of Strategy and Innovation
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Direct reports: Partnerships Program Manager (PM) Malawi, PM Nigeria, PM Mozambique, PM Ethiopia, PM Kenya, Partnerships Coordinator x 2, Program Support Manager
Qualifications Required:
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7+ years’ managing programs and/or operations in a national or multinational nonprofit
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Experience overseeing implementation of organizational or program budgets of at least $1M annually
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Demonstrated experience providing technical assistance to a range of different stakeholders (e.g. global headquarters, prime partners, ministry officials, local boards and program teams)
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Experience managing cross-cultural remote teams
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Demonstrated experience strategizing in complex scenarios, forecasting possible outcomes and proactively managing against those outcomes
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Willingness and ability to travel (up to 25% of time)
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Excellent written and oral English communication skills required, additional languages preferred
Ideal candidate should have exceptional skills in the following:
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Inspiring and leading teams while holding them accountable for results
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Proactively managing programs and projects and ensuring challenges are attended to before they become problems
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Managing change and complexity in a growing organization
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Building relationships with wide range of staff and partners, and operating within diverse social and cultural contexts, often virtually over multiple continents and time zones
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Communicating effectively, both oral and written, with wide range of external and internal stakeholders (e.g. Ambassadors, Ministers, Civil Society leaders, board members, senior leadership, staff, young people)
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Ability to see and tell stories from numbers in budgets and program data
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Maintaining oversight over a large range of programs, projects and partnerships and ensuring effective prioritization of time and effort
Benefits:
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Flexible remote schedule
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Generous Paid Time Off
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Affordable dental and vision coverage
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Significant employer health insurance contributions
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Opportunity to work on a global team and visit GRS sites
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5 days of study leave and more!
To Apply: Please submit a resume and cover letter, “Director of Programs – Maternity Cover” on the subject line. Only short-listed candidates will be contacted.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Fuel Bank - Support Administrator
Location – Remote based role with occasional travel to the Midlands for team meetings & training.
Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 20+ hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance.
Salary - £11.55ph (salary review’s to be conducted in April 2024).
Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?
Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.
As a Support Administrator, you will work closely with the team to support the communications through the email inbox, holding telephone assessments and by the processing of queries and applications. You will also work closely with other departments within the charity and ensure clear and consistent communication is delivered and additional support is given where needed.
Some of your duties and responsibilities include:
· Manage the daily queries that are received into the team’s inbox.
· Holding telephone assessments to establish the support needs of the client.
· Request additional information as required in regard to applications.
· Liaise with partners and applicants to ensure all relevant detail is given and gathered.
· Update inhouse systems and Excel spreadsheets.
· Monitor progress rates of applications and where communication may be needed.
· Ensuring all data is correct so that Internal departments can trust the integrity of the data on the company’s system.
· Escalate any queries where needed to other members of the team.
· Build relationships with key partners via calls and emails.
· To assist with all associated administration.
· Ensure the smooth running of each application.
· Liaise with internal departments regarding follow up communications.
· Produce reports where required for senior team.
· Accurate electronic filing of documentation.
The person for the role will:
· Have excellent interpersonal skills and be able to adapt the way you communicate to suit different situations.
· Have excellent written and verbal communication, with telephone customer service experience.
· Have strong empathy skills with real life skills to deal with sensitive situations with compassion and understanding.
· Have a passion for working in this area of support work.
· Have knowledge of internal IT software operating systems preferable.
· Have a good understanding of Microsoft Office particularly Excel and Outlook
· Be an effective communicator.
· Have effective problem-solving skills.
· Have the ability to manage workload effectively and prioritise.
· Be an effective decision maker.
· Have the flexibility to support customers and partner communications.
· Have great attention to detail.
· Be results focussed.
· Hold high personal values.
· Be organised.
· Have a continuous improvement mind-set.
· Be a great team player.
An understanding of the energy or this charity sector would be desirable but is not essential.
What will you receive in return:
· Support from a team of like-minded individuals who will support you to succeed in the role.
· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.
· A flexible working week to ensure work life balance.
· Enhanced pension contributions.
· Equal opportunity employers.
· Full onboarding programme with ongoing training and development opportunities.
The client requests no contact from agencies or media sales.