Advocate Training Coordinator Jobs in London, Greater London

JOB DESCRIPTION

As we have launched our ambitious 5-year strategic plan this post will play a key role at Greenwich Students’ Union in supporting students to stay and succeed at university.

GSU Advocacy and Policy Team is leading an award-winning outreach project that seeks to support students to stay and succeed at Greenwich. A team of part-time student staff call 1000’s of students each term, supporting them to navigate University life, services and GSU. This role will support the award-winning team to deliver proactive supportive calls to students.

In this post you will :

• To supervise the retention calling project staff
• To support with escalations for students experiencing difficulties
• To spot trends in student issues and assist with reporting

We’re looking for an enthusiastic candidate who has an interest in supporting our students to become their best.

You don’t have to come from a higher education background, but you should have an interest in supporting students to succeed.

This role sits within the Advocacy and Policy Team and focus on making 1-1 timely interventions to support students to succeed as well as identifying broader trends in student behaviour to inform our strategic approach to services and support.

Duties and Key Responsibilities

This post holder will be part of the Advocacy and Policy Team and will be expected to contribute to the department’s wider objectives and planning.

Delivery of Outreach

• Coordinate the team to deliver outbound phone calls and taking inbound calls in a call centre model, including opening and closing
• Ensure that the quality of personal outreach delivery is consistent and in line with the agreed scripts and conversation structures to support students
• Ensure the team provide excellent customer service to students, at all times seeking to support students’ needs appropriately, clarifying information and providing appropriate solutions
• Support other retention and wellbeing initiatives throughout the year

Supervision

• Support with training and development of student-staff team
• Support with the scheduling of shifts, monitoring of attendance and submitting of payroll
• Undertake 1-1’s with student staff, identifying additional support

Signposting & Monitoring

• Keep accurate records of all calls and student outreach in line with provided data tools
• Support callers to identify potential concerns from students and signpost students to the most relevant support pathway
• Closely monitor for any safety or safeguarding concerns from students, and support with escalations
• Support with the analysis of issues and regular reporting as directed

Personal Learning and Responsibility

• Undertake all training and development as required within the role
• Take responsibility for personal learning and development

General Responsibilities

• Represent and be an ambassador for GSU.
• Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.
• Maintain and improve competencies through continuous professional development.
• Abide by organisational policies, codes of conduct and practices.
• Support and promote liberation, diversity and equality of opportunity in the workplace.
• Treat with confidentiality any personal, private, or sensitive
• information about individual organisations and/ or clients or staff and Project data.
• Actively seek better ways to assist GSU in its effort to become a more sustainable workplace.
• Any other duties commensurate with the accountabilities of the post.

PERSONAL SPECIFICATION

Experience

• Relevant experience working in a customer or support service-aligned role
• Experience of time management
• Experience of working well within a team to achieve targets
• Experience drafting reports with an eye for detail.

Knowledge

• Clear communication skills, particularly over the phone and by e-mail
• Ability to troubleshoot difficult situations, and deal with them calmly, efficiently, and effectively.
• Sensitivity and understanding for others, utilising active listening skills
• IT skills at a level that supports logging of data, email, internet, and database.
• Time management and organisational skills.
• Ability to engage with new people and build rapport quickly.
• Self-motivated with the confidence to work alone but can also work co-operatively and flexibly as part of a team.
• Ability to stay focused and efficient in the face of changing priorities.

Education/Training

• No specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required

Essential Personal Attributes and other requirements

• A role model who promotes high standards of ethics, integrity and honesty.
• Able to travel between campuses on occasion. Mainly based at Avery Hill – free inter-campus bus service available.
• Works well in a team with a flexible approach to work.
• An ability to apply awareness of diversity issues to all areas of work. Commitment to the values and ethos of GSU

Visa Requirement

Please note that the successful candidate will need to have the right to work in the UK. GSU is unable to sponsor an employment visa for this role.

About the opportunity
Corporate partnerships are critical to delivering our mission and ensuring we can support as many children and young people facing disadvantage to open doors to their future. The Philanthropy Team as a whole has a combined target income for the current year (2023-24) of £1.83 million (growing to £2.35m as our target for next year) of which approximately £850k is from corporate donors and their foundations. We have been successful year on year in increasing our fundraising base by building secure multi-year partnerships. Part of our growth strategy is looking at building stronger relationships with corporate partners, having established a strong multi-year relationship for the first time this year worth £500k annually. We have a great ability to measure and quantify its impact, which we are looking to better communicate and leverage with current and potential corporate partners.

We’re looking for a Corporate Partnerships Manager to lead on our corporate partnership activities and initiatives, including growing income from corporate partners as well as increasing the number of corporate volunteer tutor applications we receive from them. Working within our Philanthropy Team, the Corporate Partnerships Manager will be responsible for the line-management and development of two Corporate Partnership Coordinators, ensuring that, as a team, you meet your corporate income and volunteer application targets. Your focus will be on deepening and leveraging relationships with our existing partners, alongside engaging new organisations with our mission and vision.

Closing date: Monday 6th May 2024
Interviews: 14th, 15th and 16th May 2024
Start date: Ideally end of May/June 2024

Duties and responsibilities
• Manage, maintain and leverage existing corporate partner relationships alongside, as relevant, the Head of Philanthropy and Fundraising Manager, including proactively reporting to partners on the impact of their funding, giving and volunteering to encourage further support from them.

• Work with the CEO, Head of Philanthropy and Fundraising Manager to ensure Action Tutoring’s fundraising targets are met, and manage an effective pipeline across Action Tutoring’s different income streams.

• Working with the Head of Philanthropy and Fundraising Manager, with an end goal of increasing both income and volunteer tutor applications from corporate partners, including, as relevant, agreeing to set the strategic plan for corporate partnerships and identifying which ones are most fruitful, defining their journey, and setting targets for both income and volunteers.

• Work with the Head of Philanthropy and Fundraising Manager to support the completion of grant applications for corporate foundations, using the Fundraising Manager as a point of expertise ensuring that reporting requirements for grants and donations are met.

• Working with your Corporate Partnership Coordinators, research and drive new opportunities for high-value multi-year commitments. Support the CEO and Head of Philanthropy in pitching those relationships where appropriate.
Identify potential funders within the current corporate volunteer pool and work closely with the Head of Philanthropy and Fundraising Manager to convert corporate support into income generation to meet agreed upon targets.

• Develop new partnership leads using personal networks and networks within Action Tutoring’s staff team and volunteer pool, including supporting the Programme Team in cultivating partnerships with corporations in their local areas.

• Proactively engage partners in supporting us through fundraising activities, such as challenges and events, match-funding campaigns and pay-roll giving schemes.

• With your Corporate Partnership Coordinators, prepare and deliver presentations and information sessions that encourage colleagues of Corporate Partners to join us as volunteer tutors or support us financially.

• Oversee your Corporate Partnerships Coordinators to lead corporate volunteer recruitment, ensuring agreed targets for corporate volunteers are met.

• Ensure the development of clear and compelling marketing materials to engage corporate organisations, alongside maintaining the partnership areas of our website.

• Line management of two Corporate Partnerships Coordinators, ensuring workload is fairly distributed and supporting their development.

• Represent Action Tutoring at relevant meetings and events.

• Ensure accurate record-keeping of corporate partnerships and relationships on Salesforce and any other relevant systems.

• Any other ad hoc responsibilities as deemed relevant by the CEO.

Person specification

This role requires an ambitious and innovative individual with outstanding interpersonal skills. Engaging corporate partners both in-person and online, you’ll be a confident presenter with exceptional written and verbal communication. Working within a passionate team, and with a multitude of corporate partners from different sectors, you’ll be an excellent collaborator who has a keen eye for opportunities and strong initiative. With a successful track-record of developing and stewarding corporate funding and/or volunteering partnerships, you’ll have knowledge of great engagement strategies, activities and initiatives.

Qualifications criteria:
• A*-C in maths and English at GCSE (or equivalent experience).

• Right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Minimum two years experience in leading on growing and managing successful corporate partnerships.

• A track record successfully engaging organisations with either fundraising and/or volunteering opportunities.

• Outstanding written and verbal communication with excellent interpersonal skills.

You will be likely be more successful in this role if you have:

• You have a proven track record of developing and stewarding fruitful corporate partnerships within the charity sector.

• You have a passion for educational inequality/working within the Third Sector.

• Line management experience.

• Experience working within a charity with a turnover of £3M or more.

This is an exciting new role to develop a peer support group for people recently diagnosed with dementia and their family carers and to co produce a programme of activities so that they can continue to engage in stimulating activities in the community.

This role has been developed as a response to consultation on what people in Newham living with dementia want in order to live well with the disease. The successful candidate will be working with a small team of communitiy dementia support colleagues.

About RLS 

RLS is a UK charity and a non-profit company in Greece (AMKE). 

Refugee Legal Support works in solidarity with people who migrate. We operate in the UK, France and Greece, promoting and protecting rights through legal support, casework, litigation, engagement, training and partnerships. We advocate for safe migration and oppose discriminatory immigration systems and policies.

RLS has held a legal aid contract in the UK since 2023. 

About the Afghan Pro Bono Initiative (APBI)

The Afghan Pro Bono Initiative is a specialist casework project delivered by RLS with funding and pro bono assistance from 14 leading commercial law firms. It is a project delivered in partnership with SPI. 

Firm pro bono lawyers are trained and supervised by the project’s two full-time supervising lawyers so that they can then assist with legal casework.

APBI has two core components. The team delivers legal information and support to and within the Afghan community, working together with the Community Engagement and Research Lead to ensure wide access. While the project also provides high quality legal representation in a range of cases for this community. This includes family reunion, the ARAP scheme, the Afghan Citizens Resettlement Scheme and others. 

APBI then aims to respond to the increased need for legal information, advice and representation of Afghan nationals and their family members forced to seek protection and reunion with family in the United Kingdom following the Taliban takeover. The project is now going into its 3rd year, and won the Most Effective Pro Bono Partnership Award at the Law Works Pro Bono Awards in 2022 as well as being nominated and commended for numerous other awards in 2022 and 2023. 

The casework of this project feeds into strategic research, policy and advocacy efforts to make existing ‘safe’ routes to protection (in particular refugee family reunion and resettlement schemes) more accessible and effective, advocate for their expansion and defend the fundamental rights of people on the move by influencing policy and decision making. 

Litigation arising out of the project is actively pursued (where eligible) under RLS’s legal aid contract to push for better decision-making, secure results for individuals and pursue improvements in the relevant law, policy and practices. 

RLS recognise that pro bono legal work is always an adjunct to, and not a substitute for, an adequate system of publicly funded legal services. 

Key responsibilities and objectives

The post holder will be a staff member of Refugee Legal Support. They will be a participant within the Afghan Pro Bono Initiative project team, which comprises two lawyers (the other being at SPI), a coordinator and a Community Engagement and Research Lead in addition to the volunteer lawyers from the individual commercial firm partners. 
 

Key responsibilities

• Manage a small caseload and provide high quality legal advice and representation to clients;

• Supervise the work of volunteer pro bono commercial lawyers on cases;

• Deliver training to pro bono commercial lawyers;

• Ensure that all legal work is promptly and accurate recorded on RLS’s case management system and keep relevant time recording; 

• Develop and disseminate relevant information on legal developments in this area for relevant stakeholders, including both the Afghan Community and building the capacity of other practitioners;

• Work in close collaboration with the other project Lawyer/s to develop and share experiences and best practice in relation to all aspects of casework (legal, evidential and procedural) and relevant internal processes;

• Work in close collaboration with the Legal Director, Programmes Manager and Coordinator to ensure that appropriate steps to achieve the aims and objectives of the project are taken, including ensuring that relevant data is obtained and assisting with the timely completion of the project Operational Plan/s;

• Work in close collaboration with the APBI Coordinator and Programmes Manager to contribute to the production of materials such as project periodic reports, information on emerging and strategic issues in relation to ‘safe’ routes for use in advocacy, content for newsletters, social media posts and articles to raise awareness of the project and its aims and outputs;

• Participate in, and contribute to, RLS’s monitoring, evaluation and learning framework;

• Be an active member of the RLS team participating in team meetings at both the UK and International level: engaging in a collegiate and collaborative environment that includes participating in the development of a new and exciting legal organisation; 

• Be an active and collaborative member of the APBI Project team together with the other Lawyer/s, Coordinator and Community Engagement and Research Lead;

• Work in close collaboration with the Community Engagement and Research Lead to contribute to the production of information sheets and other materials to disseminate to the Afghan community/ies;

• Maintain accurate and confidential records in line with GDPR;

• Adhere to RLS safeguarding policies and procedures at all times. 

Person Specification

Essential

• Be either a member of the Bar, a solicitor and accredited to IAAS Senior caseworker level, accredited to IAAS Senior caseworker level, or OISC accredited to Level 3;

• Experience of asylum casework;

• Experience of refugee family reunion procedures and applications, including applications outside of the Immigration Rules reliant on Article 8 ECHR and other human rights provisions;

• Experience of online immigration applications; 

• Demonstrable knowledge of legal aid provision and ECF applications; 

• Demonstrable supervision experience; 

• Experience of and commitment to working in a collaborative way on legal cases;

• Good verbal and written communication skills in English;

• Strong organisational skills, including the ability to prioritise work and meet deadlines;

• Strong attention to detail, responsiveness, reliability and dependability;

• Strong interpersonal and relationship management skills and an ability to deal professionally and collaboratively with both legal and not-for-profit stakeholders;

• Computer literacy;

• Right to reside and work in the UK;

• Enjoy working with a small team in a flexible and fast-paced environment, as well as being an independent self-starter able to work with a high degree of autonomy;

• Have a strong commitment to upholding the human rights of asylum seekers, migrants, and refugees; 

• Commitment to the aims of the project and the values of RLS.

• The successful candidate will be required to obtain an enhanced DBS certificate (we cover the cost). However, a criminal record is not a barrier to the role. 

Desirable

• Those with lived experience of navigating immigration systems are strongly encouraged to apply and will be favourable considered;

• Experience of legal aid casework; 

• Experience of conducting immigration appeals and/or public law litigation; 

• Experience of supervising commercial lawyers in a pro bono project setting;

• Experience of preparing and delivering training;

• Interest in collaborating with non-legal colleagues to bring about systemic change;

• Working knowledge of Dari and/or Pashto.

We have an exciting opportunity to join our Sport Team. We are seeking a skilled and dedicated individual to join our Opportunities Programme as Sports Manager. In this role, you will play a vital role in overseeing our in-house and community-based Sport Project. Your aim: To help make physical activity accessible to those experiencing homelessness.

About the role:

As the Sports Manager, you will be responsible for The Sport Project. You will be overseeing the day to day running of the project and management of the team including Sports Coordinators, freelancers, volunteers, and peers. You will be leading on expanding the reach of the project, forming partnerships with like-minded organisation and charities and advocating for the importance of physical activity within the homeless sector.

In your role, you will also manage relationships for grant givers and funders, including being responsible for budgets, reporting and reconciliations. Additionally you will support the team in the wider role out of the project across the homelessness community, at time this may involve helping to deliver a proportion of physical activity and helping to engage wider groups of participants and staff.

The approach taken with clients will be psychologically informed, incorporating an understanding of complex trauma and addiction. The outcomes for your role, include developing positive and sustained relationships with external partners and helping to make physical activity accessible.

About you:

• Experience managing staff or volunteers and freelancers.
• Experience and knowledge of managing projects or partnerships.
• Experience working with people from a variety of backgrounds and in different settings.
• Your toolkit includes practical expertise in group dynamics and co-production, or you have the enthusiasm and aptitude to develop these skills.
• Experience of working or supporting vulnerable people, rough sleepers or people with mental health, physical health or substance use support needs.
• A non-judgmental approach to working with multi-disadvantaged/complex needs clients and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering .service objectives across work specialisms.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Wednesday 1st May at Midnight 

Interview Date: Wednesday 8th May 

About On Your Side

On Your Side is the UK-wide support and reporting service for East and Southeast Asian communities who experience racism and/or any forms of hate.

Launched in August 2022, the service includes a 24/7 freephone helpline available in East and Southeast Asian languages; a website with reporting forms and resources; and ongoing community-based support delivered by trained casework advocates. We work to ensure that those who  experience racism and/or hate have access to the highest levels of culturally competent support while building a better picture of the nature and range of incidents so they can be better prevented.

Funded by the UK Department for Levelling Up Housing and Communities, On Your Side is delivered by a consortium of 9 organisations including East and Southeast Asian led community groups alongside national hate crime reporting and hate crime prevention organisations. This role will be based at the consortium lead organisation, identity-based violence prevention charity Protection Approaches.

About the role

Based at Protection Approaches, the Project Officer will report directly to the On Your Side Project Manager, and work closely with Protection Approaches’ team, On Your Side Casework Coordinator, Outreach Officer, and all consortium partners.

This is a new and exciting role that will be central to the delivery and development of the On Your Side service as it moves into a new phase over the next 12 months as an established, sustainable service.

In this role the Project Officer will develop their project management skills as they work with the Project Manager on overall coordination of the On Your Side service including coordination of the project delivery team across partner organisations to ensure they are meeting agreed objectives to agreed timelines.

You will oversee several distinct areas of work including overseeing the strategy and work of the On Your Side Outreach Officer in developing and implementing new engagement, outreach, communications and public education strategies. You will also oversee the publishing of a quarterly data report, and ensuring data is being recorded appropriately and accurately.

You will represent the service at high profile meetings and events including meeting with current and future funders, representatives from national and local government, other policy-makers, police and, academic experts to build the profile of the service, improve its support methodologies and impact, and assist in the development and implementation of sustainability and fundraising plans for the service.

You will be trained by the Protection Approaches Outreach team on delivery of hate crime workshops, and other trainings and use those skills to deliver awareness sessions for On Your Side, raising awareness of the service and it’s benefits while supporting ESEA community members to better understand their rights and how they can tackle racism and hate.

The role is a 12-month fixed term contract. During this period we expect to secure additional resources to ensure the ongoing delivery of this service and extend the role of Project Officer.

The successful candidate will:

• Assist the Project Manager in overall coordination of the On Your Side service including coordination of the project delivery team across partner organisations to ensure they are meeting agreed objectives to agreed timelines
• Oversee the work and strategy of the On Your Side Outreach Officer to develop and implement engagement, outreach, and public education strategies to increase knowledge about the service and use of the service
• Increase the profile and visibility of On Your Side particularly among key stakeholders in ESEA communities and service provider to establish partnerships in outreach or referrals
• Represent the service at high profile external meetings, such as with funders, or stakeholders in regional or national government
• Represent the service at events and workshops including delivery of workshops about hate crime, the service, or other related topics
• Build networks across the hate crime prevention, reporting and support sectors
• Organise and chair meetings with partners and external consultative groups
• Identify lessons of community-led change to inform policy and advocacy activities
• Support implementation of monitoring and evaluation processes
• Regularly review incident reports to verify data accuracy, ensuring cases are appropriately followed and recorded
• Collaborate closely with the data team to ensure publication of quarterly anonymised and aggregated data reports, disseminated to relevant stakeholders
• Assist in the development and implementation of sustainability and fundraising plans for the service
• Commission and liaise with external contractors to deliver services
• Oversee communications including developing social media, website, and other communications copy, writing press releases, and writing opinion pieces
• Anticipate where problems may emerge and work with partners to solve those problems
• Maintain accurate project documentation and reports

For more details on this role, how to apply and the full person specification please download the full job pack.

 

Community Manager

A little bit about who we are:

Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, meaningful work and a sense of belonging.

At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet.

The majority of our charity's income is generated in our social enterprise which includes our four charity shops based Online, in Plumstead, Lewisham and Poplar. We also run regular outreach projects, offering support to some of the most vulnerable people in the capital. Companions can work in every area of our social enterprise, directly contributing to our charity whilst gaining skills and valuable work experience.

Some of the things that we are looking for in our Community Manager:

- The ability to focus on impact and deliver results.
- Experience of planning, developing, and managing support services for clients with support needs
- Knowledge and understanding of Strength-based practice and Trauma informed care.
- Experience of managing the performance, learning and development of staff.
- Knowledge and understanding of homelessness issues
- Demonstrable commitment to inclusive working, ensuring equality and valuing diversity.
- A belief in the potential of each individual and an understanding of the importance of the Community in helping an individual achieve their potential

Some of the things you would be responsible for as a Community Manager:

- Responsible for the admission welcome including assess new referrals, interviewing potential Companions, welfare and care of Companions, their integration into the Emmaus Community and the wider community at large, developing a sense of extended family.
- Lead and implement a culture which provides confidentiality, promotes professional boundaries, protects data, and safeguards Companions, Volunteers and staff.
- To manage support relating to Companion’s needs regarding their daily living requirements, physical and mental health, safety and personal development.
- To assist and encourage Companions to move into independent accommodation where appropriate
- Ensure that effective Safeguarding systems are in place and maintained, acting as the organisation’s Designated Safeguarding Person, with delegated responsibility for policy development, implementation, and reporting.
- Working in partnership with the Retail Manager, facilitate, encourage, and support companion engagement and training within the social enterprises to ensure they are viable businesses.
- Assist the Multi-Site Property and Facilities Manager in the upkeep and maintenance of the Community, to ensure that it provides a pleasant and comfortable home for the Companions, whilst adhering to health and safety requirements

You may also have experience in areas such as Social Worker, Outreach Coordinator, Case Manager, Volunteer Coordinator, Program Manager, Advocacy Officer, Operations Manager

Location: London
Contract Type Permanent, Full time
Salary: £30,000 - £35,000
Hours: 40

Benefits: 25 days annual leave + bank holidays and discount in Emmaus Greenwich shops

Closing date; 05-05-2024

REF-213 370

Are you a strong, visionary leader keen to advocate for the VCSE sector? Are you interested in bringing people and organisations together to collaborate on the future of community led services across Hampshire and to be the public face of the organisation?

Having led the organisation through a significant period of change, our CEO has chosen to move on to take up a new challenge and set up her own business. We are now seeking a Chief Executive to lead Action Hampshire through the next phase of its strategy. This is an exciting opportunity for anyone who has the desire, vision and ambition to continue to build a system that is fairer for our communities.

As a strengths-based organisation, we value the unique contributions each member of our team brings and our organisational culture emphasises coaching and leadership over management. We’re committed to inclusivity, equity and to the wellbeing and safety of our team. This role offers a high degree of flexibility in working hours and can be delivered remotely, apart from bimonthly coworking or away days in Hampshire. You’ll have the opportunity to set your own development goals and targets and receive support to achieve them. Joining a friendly and supportive team, you’ll be able to manage your own time and work both independently and collaboratively with colleagues and contractors. You’ll have the opportunity to apply your strengths to other parts of the organisation too.

Key tasks include:

(see job description for a full list of tasks)

• Lead, inspire and develop the team at Action Hampshire to deliver our purpose
• Work with the Board of Trustees to ensure delivery and regular review of Action Hampshire’s (‘the charity’) vision, mission and strategic plans 
• Deliver the charity’s vision and mission through appropriate plans and in accordance with agreed policies and protocols. 
• Support and advise the Board to meet its responsibilities to ensure that the charity is legally compliant, well run and meets its organisational duties and obligations
• Enhance the charity’s impact and profile locally, regionally and nationally.

For almost 75 years, we’ve supported communities across Hampshire. Today, our mission focuses on strengthening the voluntary, community and social enterprise sector, supporting communities to raise their voices, and doing all we can to reduce disadvantage and celebrate diversity across Hampshire. Our responsive approach means we work across a wide range of issues relevant to our communities, from increasing the availability of rural affordable housing to ensuring cancer awareness messaging reaches seldom heard communities.

There has never been a more exciting time to join our talented, ambitious and friendly team. Our new 3-year strategy sets out clear goals and actions which we’ll achieve together. Our leadership team are embedding a culture of learning, experimentation and development. Our team is caring, collaborative and driven by our values of being bold, enterprising, informative, and empowering. We very much welcome applications from all members of the community, regardless of age, gender, sexual orientation, ethnicity, faith or disability. We are a Living Wage employer and Disability Confident.

 

LMK (Let Me Know) Youth Leader (Freelance Educator / Youth Worker) 

• Across London boroughs 

• £200 per 2hour workshop 

• Sessional 

• Available for a minimum of one delivery per month, pending workshop demands

 

About LMK

Good relationships shape our health and happiness, yet we are taught so little about them. LMK is a registered education charity on a mission to change that. We run workshops educating young people about healthy and unhealthy behaviours, so that they can avoid abuse and thrive in relationships. 

Using film and guided discussions, our workshop leaders support children and young people in honest conversations about relationships and leave them better equipped to spot the early warning signs of abuse and inspire them to enjoy healthy, fulfilling relationships.  We explore the 10 signs of healthy and unhealthy relationships and include practical lessons young people want to learn about (like consent) and practice scenarios in a safe, supportive and non-judgmental environment. 

LMK is a learning organisation and prides itself in supporting leaders to develop their skills. We offer training and Continuous Professional Development (CPD) opportunities, as well as peer-to-peer learning and reflective practice sessions.

Job Description 

LMK is looking for passionate and organised educators (LMK Leaders) to run community workshops, aimed at young people aged between 11 and 24. Through engaging, relatable, workshops you will help young people identify signs of healthy and unhealthy relationship behaviours, provide strategies for them to recognise the early warning signs of abuse and give them tools to keep themselves and their friends safe. 

The minimum hours required per workshop is 3 hrs. This includes arriving 30 minutes before delivery, 1.5 to 2 hrs delivery and then remaining back 10 minutes and being accessible to young people who would like further information or a one-to-one conversation, surrounding the subject of relationships.

There is also 30 minutes admin, which is usually completed off-site, such as inputting student surveys and a Leader survey.

 

Responsibilities 

• Always adhere to LMK and partner safeguarding practices and procedures.

• Respond to comms (emails/WhatsApp) sent out by LMK core team members, in a timely manner, to support planning and organising of sessions.

• Meet with co-facilitators to carry out pre-session planning, minimum two working days before delivery.

• Plan and deliver interactive LMK workshops in educational, sports and community settings in line with LMK delivery style and ethos.

• Use your experience and knowledge of the issues affecting young people to tailor the workshops accordingly. 

• Ensure all youth participants and the adults in school/community organisations who attend a LMK workshop complete the post session feedback surveys.

• Complete reflective post session Leader surveys to support practice and programme development, after each workshop.

• Debrief with LMK’s Programme Manager and provide ongoing feedback about your sessions, through LMK’s reflective practice processes.

• Undertake relevant training associated with LMK’s work including but not restricted to child protection, safeguarding, violence against women and girls (VAWG).

• Continue to learn about and develop your skills on the issues affecting young people’s relationships including domestic violence, abuse, adverse childhood experiences, trauma informed practice, gang culture and grooming, mental health, sexual exploitation, consent, sharing of nudes /sexting, bullying in person and online, tech and online safety, pornography.

• Provide feedback and co-design training and educational resources on issues affecting young people and their relationships, including opportunities to share your knowledge and expertise at peer-to-peer learning sessions.

• Attend termly virtual Leader huddles to remain connected to peers and organisational values, mission, and purpose.

• Contribute towards and keep up to date with LMK internal/external communications platforms, such as LMK Newsletters and social media.

• Engage with LMK’s Youth Advisory Board Members, if and when invited to do so.

• Lead by example and promote healthy relationship behaviours in your own lives/communities and within LMK (team player; acknowledging and working with diversity; being receptive to new ideas and developmental feedback, etc)

• Use your own networks to recruit new schools and youth groups into the programme.

• Drive forward our evaluation programme - collecting data, as well as providing on-going feedback to LMK.

Knowledge, Skills and Experience

• Extensive experience of teaching or working with young people (9 to 24 yrs old) in an educational, sports or community setting.

• Minimum 2 years’ experience co-designing, delivering and evaluating group sessions, consisting of minimum, of 12 and maximum of 30 participants.

• Experience or co-designing session plans and co-facilitating with others; able to collaborate equally with others.

• A strong commitment to young people and knowledge and understanding of issues affecting their relationships.

• Excellent communication, interpersonal skills with the ability to create a safe and non-judgmental space, that allows young people to speak freely about their relationships and experience.

• Strong emotional intelligence and the ability to deliver sensitive information whilst treating young people’s concerns with respect.

• Capable of maintaining confidentiality and professional boundaries with young people, peers, and professionals.

• Able to adapt and be flexible in workshops to get the best engagement from a range of participants. 

• Skilled at facilitating virtual workshops and working with a selection of online portals. 

 

Requirements 

• Entitled to work in the UK.

• Hold a DBS certificate or be willing to let us undertake a check on your behalf. 

• Have a recent safeguarding qualification from a recognised provider or be willing to undertake additional training in this area.

• Flexibility to work non-traditional, after-school and occasional weekend / holiday hours.

• Comply with policies and procedures relating to child protection, confidentiality, data protection and reporting concerns to an appropriate person.

LMK strives to create a fair and healthy environment where all our colleagues feel valued and able to be their authentic selves at work. We understand that our people have commitments and personal interests outside of work and so we create a flexible working environment, in which people can perform at their best.

LMK values the differences that a diverse workforce brings and is committed to inclusivity. We welcome all applicants from any race, ethnicity, colour, religion, gender, age, sexuality, or any other protected characteristic.

We can make reasonable adjustments throughout the application process and on the job. Please let us know, by contacting us separately if you need any adjustments or changes to be made during the recruitment process because of a disability or long-term health condition.

 

You can learn more about how we handle your personal data and your rights by reviewing our privacy notice LMK Privacy Policy 

Senior Youth Outreach and Engagement Worker

Streets of Growth is seeking to employ an experienced, motivated, and personable individual to work as part of the frontline team to deliver targeted street work to engage and build relationships of trust with high-risk vulnerable young people (15-25 years), in hotspot areas known for Anti-Social Behaviour (ASB), exploitation, serious youth violence and young people that are furthest away from engaging in services.

You should expect to be appointed at the starting point of the salary scale and a higher starting salary band is dependent on you having extensive experience and skills in street work and detached outreach work as well as relevant frontline experience of working with at-risk young people.

These working hours will vary and will be worked according to business needs and notified to you in advance. You will be required to work late afternoons, evenings, and weekends as part of your normal working week

Benefits Summary:

- 25 annual leave days plus bank holidays per year (pro-rata for part-time staff)
- Pension scheme of up to 8% contribution
- Excellent training in Streets of Growth evidence-based change model inclusive of CBT skills training (CPD)
- Excellent on-going supervision, performance coaching and professional development coaching.
- An individualised annual training budget of up to £250 for external training in relation to professional career development e.g., psychological methods of practice.
- An enhanced Employee Assistance Scheme which provides free, 24/7 confidential helpline services including structured counselling services and practical resources aimed at supporting your work-life balance.
- Structured Professional pathways through the organisation inclusive of supported development into senior and advanced practitioner roles and further progression into management positions. .

The role:

Taking on a lead role to deliver targeted street work and outreach across the borough of Tower Hamlets. This involves engaging and building relationships of trust with young people at street level and in identified hotspot areas of risk where there is low to high anti-social behaviour, criminality and violence. Working with and engaging young people in strategic interventions across Lifestyle, Enterprise/Employability, Education and Environment that constructively challenge negative patterns of behaviour, create an experience for positive thinking, confidence building, entrepreneurial work skills, and tapping into the young person’s ambition, potential and talent.

You will have senior responsibility with the Frontline Director to plan and execute street work and outreach delivery in identified hotspot areas or risk based on street/community and partner intelligence. As well as holding a small street-engaged caseload of young people and providing a lead responsibility to deliver appropriate targeted intervention work during critical incidents in the community.

Who we are looking for:

Along with a relevant professional qualification at level 3 or degree level, you will have significant frontline experience working with young people, including experience in detached outreach work with young people and experience working with at-risk, vulnerable young people. You will also have good knowledge of safeguarding risk assessment and contextual safeguarding in addition to good practice in engaging young people.
Streets of Growth is committed to diversity in all that it does and strongly encourages applications from every part of the communities we serve. All appointments are made on merit. At Streets of Growth, we would like to encourage applications from people both with and without criminal convictions, however, the job offer has to be subject to vetting. The successful candidate will be required to apply for an enhanced criminal record check through the Disclosure and Barring Service (DBS). Due to the nature of the work, you are applying for you are required to disclose any criminal convictions that you have.

No agencies, please.

You may have experience in the following: Senior Youth Engagement Specialist, Senior Youth Outreach Coordinator, Senior Youth Development Officer, Senior Youth Program Facilitator, Senior Community Youth Advocate, Senior Adolescent Outreach Worker, Senior Youth Empowerment Coordinator, Senior Teen Outreach Worker, Senior Youth Mentorship Coordinator, Senior Youth Support Worker.

Who we are:

Streets of Growth is an outcome-driven charity, working to reduce harm and positively transform the lives of the most vulnerable and at-risk young people in East London. We do not wait for young people to walk through our doors, or to be referred by an agency, instead, we engage and reach out to young people across the streets and neighbourhoods. Working to build a relationship of trust, truth, and transformation with each young person, coaching and enabling them to support themselves to change negative lifestyles, move away from violence and harm, stay out of prison, get good jobs, and create a better future for themselves.

Location: Hayloft Point, 6 Middlesex Street, London E1 7EX
Contract: Permanent, Part time
Salary: £30,000 to £32,000 (pro rata for 21 hours)
Hours: 21 hours (within the hours of 2 pm – 10 pm)

Closing date: 12-05-2024

REF-213 195

Youth Outreach and Engagement Worker

Streets of Growth is seeking to employ an experienced, motivated, and personable individual to work as part of the frontline team to deliver targeted street work to engage and build relationships of trust with high-risk vulnerable young people (15-25 years), in hotspot areas known for Anti-Social Behaviour (ASB), exploitation, serious youth violence and young people that are furthest away from engaging in services.

You should expect to be appointed at the starting point of the salary scale and a higher starting salary band is dependent on you having extensive experience and skills in street work and detached outreach work as well as relevant frontline experience of working with at-risk young people.

These working hours will vary and will be worked according to business needs and notified to you in advance. You will be required to work late afternoons, evenings, and weekends as part of your normal working week.

Benefits Summary:

- 25 annual leave days plus bank holidays per year (pro-rata for part-time staff)
- Pension scheme of up to 8% contribution
- Excellent training in Streets of Growth evidence-based change model inclusive of CBT skills training (CPD)
- Excellent on-going supervision, performance coaching and professional development coaching.
- An individualised annual training budget of up to £200 for external training in relation to professional career development e.g., psychological methods of practice.
- An enhanced Employee Assistance Scheme which provides free, 24/7 confidential helpline services including structured counselling services and practical resources aimed at supporting your work-life balance.
- Structured Professional pathways through the organisation inclusive of supported development into senior and advanced practitioner roles and further progression into management positions.

The role:

Delivering targeted street work and outreach across the borough of Tower Hamlets. This involves engaging and building relationships of trust with young people at street level and in identified hotspot areas of risk where there is low to high anti-social behaviour, criminality and violence. Working with and engaging young people in strategic interventions across Lifestyle, Enterprise/Employability, Education and Environment that constructively challenge negative patterns of behaviour, create an experience for positive thinking, confidence building, entrepreneurial work skills, and tapping into the young person’s ambition, potential and talent.

You will be working alongside Intervention Coaches to progress street-engaged young people into Streets of Growth’s staged-based Appropriate Intervention Bridging Programme delivered from our flagship Centre based in Aldgate East and delivering appropriate targeted intervention work at the street/estate level during critical incident situations in the community.

Who we are looking for:

Along with a relevant qualification up to at least Level 2, you will have robust frontline experience working with young people, including experience of detached outreach work with young people. You will also have good knowledge of safeguarding risk assessment and contextual safeguarding. A key component of the job role is the ability to engage and build transitional relationships with young people, most particularly hard-to-reach individuals.

To apply:

Streets of Growth is committed to diversity in all that it does and strongly encourages applications from every part of the communities we serve. All appointments are made on merit. At Streets of Growth, we would like to encourage applications from people both with and without criminal convictions, however, the job offer has to be subject to vetting. The successful candidate will be required to apply for an enhanced criminal record check through the Disclosure and Barring Service (DBS). Due to the nature of the work, you are applying for you are required to disclose any criminal convictions that you have.

No agencies, please.

You may have experience in the following: Youth Engagement Specialist, Youth Outreach Coordinator, Youth Development Officer, Youth Program Facilitator, Community Youth Advocate, Adolescent Outreach Worker, Youth Empowerment Coordinator, Teen Outreach Worker, Youth Mentorship Coordinator, Youth Support.

Streets of Growth is an outcome-driven charity, working to reduce harm and positively transform the lives of the most vulnerable and at-risk young people in East London. We do not wait for young people to walk through our doors, or to be referred by an agency, instead, we engage and reach out to young people across the streets and neighbourhoods. Working to build a relationship of trust, truth, and transformation with each young person, coaching and enabling them to support themselves to change negative lifestyles, move away from violence and harm, stay out of prison, get good jobs, and create a better future for themselves.

Location: Hayloft Point, 6 Middlesex Street, London E1 7EX
Contract: Permanent,Part time
Salary: £24,000 to £27,000 (pro rata for 21 hours)
Hours: 21 hours (within the hours of 2pm – 10 pm)

Closing date: 12-05-2024

REF-213 193

WHO WE ARE AND WHAT WE DO?

We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard. 

By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves. 

ROLE PURPOSE
The Programme Liaison Officer (full-time, fixed-term contract for 18 months, with possibility to extend) will join the expanding Sector Improvement Team. They will provide vital administration, communication and digital liaison and support required to successfully run and deliver the University Mental Health Charter Programme and Award, achieve the Sector Improvement Team’s key objectives, and contribute to the whole charity’s mission and goals.  This is an exciting opportunity to help the team scale the University Mental Health Charter, with the potential to impact 2.5 million staff and students across the UK.

This role will include responding to queries, liaising with assessors, universities and general enquiries. The post holder will be responsible for working with the team to develop and monitor our HUB and digital platforms, for developing regular newsletters and working with colleagues to liaise with the many stakeholders involved in the assessment and programme processes.

Key responsibilities 

Liaison support

• Provide effective liaison and administrative support to the Sector Improvement Programme(s), working closely with the Sector Improvement Lead and Programme Managers to ensure thesuccessful delivery of the programmes
• Support the planning and delivery of key Sector Improvement Programme activities such as the Winter Panel and the recruitment of the Award Assessors, CPD training and responding togeneral enquiries
• Act as the first point of contact for key stakeholders’ inquiries through the Charter Inbox and Student Minds’ Hub

Digital and resources support

• Utilise project management tools to manage work, deadlines and workflows alongside relevant colleagues to ensure timely and quality programme delivery
• Support the development of resources and documents for the charter, including newsletters, HUB announcements, Charter Handbook etc.
• Work closely with the Comms and Digital Team internally to develop and communicate clear timelines and resources needed throughout the year
• Support the annual onboarding of the Charter Programme, supporting the administrative tasks for the process, including some financial support. Lead on bringing together and distributing key documents such as welcome packs, Charter Framework documents etc.
• Support the coordinator (Programme and HUB) to onboard universities and Assessors to the HUB, and develop and grow the platform for members
• Update and oversee the Sector Improvement annual calendar of events and key activities/deliverables and share with the wider Student Minds team, identifying where dates may need to be moved
• Actively participate in the testing and embedding of new digital systems being led by the Digital
• Product Manager to increase efficiency and engagement for the Sector Improvement Programme and organisation as a whole for example collating product requirements

Financial support

• Work with the Programme Support Officer and finance colleagues to ensure correct processes and procedures are followed accurately and compliant with finance requirements
• Act as a secondary card holder for the team, making online purchases such as accommodation and travel bookings and following policies, procedures and guidance in the correct and responsible use of the Student Minds card

Data and process administration

• Administer data princesses for the University Mental Health Charter Programme and Award process, in line with Data Protection Guidelines
• Collate evaluation data from Sector Improvement events (online and in person)
• Create essential documents requested by the Sector Improvement Programme team, to support programme delivery and scalability
• Use our database(s) to manage relationships and communications with programme participants and key stakeholders, ensuring it is always up-to-date
• Support the Sector Improvement Team and Award Managers to enable efficient Award
• Assessment accreditation processes
• Maintain key working relationships with our network of Assessors and University Award Leads, addressing queries, scheduling and minuting award panels, sharing actions with the team

Working together

• Work closely with the Programme Support Officer to successfully deliver all aspects of the role, including managing the relationships with universities and logistical aspects (e.g. bookings, finances), ensuring tasks are picked between roles and when required
• Work closely with colleagues in the Student Space team and Training teams to embed cross- programme working within Student Minds.
• Attend various programme-related meetings, actively contributing ideas to continually develop our Programmes
• Stay updated on developments in Higher Education and gather insights from sector partners to feed into team decisions
• Look for opportunities to develop systems and processes to improve ways of working and participate in discussions on the Sector Improvement Team development and improvement

BENEFITS

• Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
• Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
• Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
• Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
• For other benefits and more information please see our website.

The position is a dual role. You’ll join as the organisation’s sole dedicated Youth Worker and will lead on a portion of Free to Be’s year-round follow-on support for vulnerable young people who we have initially engaged via our Thrive Outside residentials. This will involve working with a member of the management team to run our Young Leader and Mentoring programmes as well as working one to one with a small caseload of our children who have more complex needs.

You’ll also help lead at least 10 of our residential projects across each year - working on the ground with the children, leading the volunteers, and helping make the projects special, safe, and transformative for vulnerable young people.

Key Responsibilities: 

1. Youth Work (approx. 60% of workload):

When not on residentials (see below), you’ll help to lead the delivery of our year-round work. All of our young people come to us initially through our Thrive Outside ‘Gateway’ residentials. Through that residential week they’ll build deep trust with the organisation. Many however have complex life situations requiring longer term support. Your role will be to deliver and lead the youth work elements of this longer-term support. This will include:

a)     Co-lead our ‘Young Leader’ Programme. This programme currently consists of a weekend residential training project to skill up young people, aged 14-17, who have previously attended residentials as younger children, to return as volunteers on those projects. Young Leaders also attend a thank you and feedback weekend each Autumn. We have recently begun to develop this programme further to offer greater year-round support including 1:1 keywork and support through challenges; sessions focusing on life skills development; linking them into work experience/capacity building experiences. We would also like to develop a ‘Youth Board’ or similar in the coming couple of years. You will lead the youth development aspects of the programme: delivering support sessions and keywork to Young Leaders, arranging development opportunities, building participation, and growing the offer over time. 

b)     Hold a small caseload of higher need young people. Working with a caseload of 4-6 young people at any one time you will deliver targeted 1:1 keywork sessions supporting young people with significant needs – offering advice, support, activities, and crucially help to work through sensitive or complex issues including difficult relationships with parents/carers; low school attendance; challenges with emotional/mental health.

c)      Hold a small caseload of volunteer mentors and their mentees - providing regular support, supervision, and guidance meetings to the mentors; ensure mentors are running sessions safely and in line with policy; leading Start of Mentoring meetings with children, parents and mentors; taking the lead on liaising with the wider network of support around the child Including advocacy, attending multi agency meetings and safeguarding referrals. Mentoring is one of Free to Be's follow-on programmes.

d)      of support, building on relationships built during our Initial residentials. Volunteer mentors are matched to our existing young people requiring ongoing support, and then offer regular sessions for at least a year with a focus on building young people's confidence and emotional health.

2. Thrive Outside Project Coordination (approx. 40% of workload):

Our residential projects are immersive, exhausting in all the right ways, and full of opportunities for children to feel included, valued and successful. Children usually spend 5 days at a time with us - many will paddle in the sea for the first time, play hide and seek in the woods, build rafts, canoe across lakes, visit farms, forests, ruined castles and splash through streams. A small number of projects are camping based, but most run from a variety of residential centres that we hire for the purpose. The majority of  these projects take place during the school holidays.

We want you to play a key part in at least 10 such projects a year. Initially spending time in the different project roles (working intensively with small groups of children; providing floating support to the project coordinators; perhaps overseeing catering or driving our minibusses.). Once you are familiar with the way  projects work, we will support you to progress to lead and coordinate them, working alongside a member of our staff team or an experienced volunteer. This will involve managing teams of between 5 and 25 volunteers, to oversee the wellbeing of between 8 and 20 children and young people per project.

Jointly with the other project coordinator, you will:

• Take lead responsibility for the organisation, structure, and safe running of the project.

• Provide leadership, support and direction to the project’s volunteer team. Set the tone and ethos of   the project, understand and model Free to Be’s approach to supporting young people, and lead the team to create the best experience possible for the children.

• Build excellent working relationships with Free to Be’s children and young people, ensuring they feel welcomed and included and that their safety and support needs are fully met during the project.

•  Support the volunteer team to respond effectively and in a positive manner to children presenting behaviour,risk issues (including safeguarding issues), or other challenges which may arise.

• Liaise with the parents/carers of Free to Be children, building positive and supportive relationships, understanding many may have been let down by statutory or other organisations in the past.

• Work to ensure safety and quality standards on residentials are of the highest level by ensuring Free toBe’s policies and processes, (including safeguarding, health and safety) are implemented at all times and issues are efficiently and constructively problem-solved, with the support of the leadership team.

•  Be the ultimate problem solver on the project - anything can happen, and frequently does!

As a small but fast-growing charity, we may also, from time to time, ask you to step in and support with other tasks in line with the development of the organisation.

The role

As Welfare Officer you will work alongside four National Support Coordinators, ensuring our members receive welfare and benefit related information, advice, and guidance via telephone, zoom meetings, and email.

We are looking for someone to work 9am – 5pm Monday to Friday. There will be the need to occasionally work during weekends and evenings and therefore there is a need to work flexibly when required.

Who are we looking for?

The successful candidate will have a minimum of 2 years’ experience of working within a similar role.

A keen interest in or a knowledge/experience of charitable support provision is essential.

We are a looking for an innovative self-starter to join our small national team of 16 staff. You must be an excellent communicator, with experience of using databases, ability to meet deadlines and work on your own initiative. If this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness, as it is a little-unknown condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the illness. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including access to specialist welfare and benefits advice.

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenia’s are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender, or nationality. Myasthenia gravis, ocular myasthenia, and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Investment in your personal and professional development