What’s my CV Worth?
Find out what your CV is worth in the third sector and get tips on how to improve it using our new instant CV worth checker.
Check my CVRefuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services. These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.
We are recruiting for a skilled domestic violence advocate to provide high quality advocacy and support to survivors of domestic violence. You will work in partnership with other agencies to develop and deliver risk management plans to ensure victims’ safety. You will be responsible for advocating on behalf of survivors of domestic violence in a range of settings and managing and reviewing your cases.
The successful candidate will have significant proven experience of providing emotional and practical support to survivors of domestic violence. You will understand the legal system in how it relates to survivors of domestic violence and have strong communication skills to deliver presentations and reports to stakeholders effectively. An ability to work independently and prioritise a busy workload is essential.
All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.
Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.
Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession.
Please visit Refuge’s website for further details and other opportunities.
Closing Date: 3rd May 2021
Interview Date: 14th May 2021
An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.
Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
No agencies please - as a charity we work hard to keep our costs down.
At Refuge, we believe that no-one should have to live in fear of violence and abuse. On any given day Refuge supports almost 6,000 clients, hel... Read more
Background:Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through Supporting people; Education; and Campaigning. Our stalking helpline advice and advocacy service offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.
Overall purpose of role: The Mayor’s Office for Policing and Crime (MOPAC) has awarded funding to Suzy Lamplugh Trust and partner agencies to continue the proof of concept Multi-Agency Stalking Intervention Programme (MASIP) in London. This is an intervention programme for stalking perpetrators, in an interdisciplinary setting involving partners from the health and criminal justice services as well as the voluntary sector.
This role is expected to support the Stalking Threat Assessment Centre (4 days/week) and the London Stalking Support Service (1 day/week)
The overall purpose of the STAC Senior Stalking Advocate is:
- To provide expert advice and advocacy to high risk victims of stalking within a pioneering multi-disciplinary setting;
- To closely liaise with other professionals in the Stalking Threat Assessment Centre to ensure a robust and holistic response to stalking;
- To work as part of a multi-agency team developing a new response to stalking; and
- To support the STAC Advocacy Service Manager, London Stalking Support Manager and National Stalking Helpline Manager as required.
Please refer to the attached Job Description and Person Specification. To apply, please submit your CV and a covering letter addressing the shortlisting criteria. Applications without a covering letter will not be considered.
Please note that we reserve the right to close the posting early if a suitable candidate is found.
Mission
Our mission is to reduce the risk of violence and aggression through campaigning, education and support.
... Read moreThe client requests no contact from agencies or media sales.
The Islington BAMER Advice Alliance (IBAA) is a refugee and migrant-led partnership organisation at the forefront of delivering Advice and support services to BAMER Communities in Islington. The IBAA is passionate about the values of gender equality, cultural diversity, community leadership and creating a step change towards more inclusive services for refugee and migrant clients.
We are looking for an energetic, dedicated and organised Advice Services Co-ordinator who is highly passionate in working with BAMER organisations and other mainstream organisations.
The client requests no contact from agencies or media sales.
Would you like to work for a leading mental health charity?
Do you want a rewarding career where you can really make a difference?
If yes, join us here at Rethink Mental Illness.
We have exciting opportunities for 2 Statutory Advocates to join our inspiring and friendly South London Advocacy team based at Bethlem Royal Hospital. Your role will be a permanent position, working part time, 17.5 hours per week.
Our South London advocacy services provides IMHA and general Advocacy to those on the national wards of SLaM NHS Foundation Trust at the Bethlem Royal Hospital.
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise and Understanding. If these values resonate with you, we would love to hear from you.
What will you be doing?
- Providing a high quality, responsive and effective advocacy service in accordance with the service specification, contract and legislative timescales.
- Ensuring that individuals understand and can exercise their rights; supporting people to access information, to understand better what is happening, what is planned, and the options available to them to make better informed decisions and be more involved in their care and support.
- Acting on allocated referrals in accordance with the service standards and engagement protocols, communicating with referrers as required in order to ensure the client’s rights under the relevant act are observed.
- Ensuring the client’s communication needs have been assessed and where possible communicate with the client to ascertain their wishes and views, thereafter, to communicate with individuals and other agencies, representing the clients’ views, whilst keeping the client informed of progress of their issue.
- Representing patients’ interests when they are not able to do so themselves, including working within a best interests framework for any eligible patient who lacks the mental capacity to instruct the advocate
- Keeping accurate factual records relating to the service users and their cases, including keeping the case management database up-to-date.
Do you have what we are looking for?
- I have completed or am working towards National Qualification in Independent Advocacy (Level 3 or new Level 4)
- Completed or working towards additional specialist units e.g. IMCA, DoLS, IMHA, ICAA, Independent Advocacy for CYP and Health Complaints
- Committed to undertaking additional units as required and committed to completion of required qualifications within set timescales.
- Experience of working in one or more of the following specialist areas: learning disabilities; mental health/capacity; older people; physical disabilities; sensory impairment; children & young people; substance misuse; NHS Complaints.
- A good understanding of advocacy practice and principles of empowerment and knowledge of relevant legislation
- Ability to respect and promote a person’s right to make informed choices and decisions without influence
- Ability to manage a complex caseload covering a wide range of subjects ensuring independence and clarity of decision making.
- Ability to travel throughout the Locality, including travel when required to Hub Office
What will you receive?
You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses. You will also receive:
- Salary of £24,349.64 to £26,552.11 pro rata (Incl. of London Weighting)
- Contributory pension scheme
- Life assurance and employee assistance programme
- 25 days annual leave rising to 30 days plus bank holidays
- Your "Rethink Day" - 1 day’s additional leave (pro rata) on your Birthday
- Eyecare vouchers
- Flexible working
Don’t just change jobs, change lives!
Just a couple of final things,
We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this. Please be mindful that we may need to close adverts early if we receive a high volume of applications, we therefore encourage you to apply as soon as possible. If a shortened closing date has a significant impact on your ability to apply, please let us know.
No matter how bad things are, we can help people severely affected by mental illness to improve their lives. We’re Rethink M... Read more
Our activists are our lifeblood. We seek a new Network Co-ordinator (3 days/week) to support and develop our local activist groups so that we can achieve our mission of making London a cycling city. This is an exciting new post, at a critical time for London as we face the climate emergency and build a recovery from the pandemic. By raising the impact of our grassroots campaigning you will help decarbonise London’s roads and help create a healthier, more resilient and happier city.
The London Cycling Campaign has been successful in winning new, high quality cycling infrastructure in and making London’s roads safer for all. But there is still a long way to go before cycling becomes the natural choice for people of all ages and abilities. At the same time, the climate emergency and impact of Covid-19 mean it is even more urgent that transport in London becomes greener and healthier.
We need to go further, faster. Which means being even more effective advocates at the local level for decisive action by councils – who own 95% of London’s roads – to reduce car-dependency and make cycling safer and more attractive for everyone.
That’s where you come in. With expertise in providing advice, support, training and materials to grassroots campaigners, you will help grow the impact of LCC’s local groups, including by assisting them to reach out further into the community. Because it’s the right thing to do, but also because it will help deliver our vision for London, you will also help our network become more representative of London’s diversity.
Main Duties:
- Provide advice to LCC groups on a wide range of matters
- Manage training for LCC groups, helping to grow them and increase their effectiveness
- Manage and develop our digital communications to groups, and share news about their activities and successes (email, social media, website, video)
- Run gatherings of the network online, and in person when Covid-19 guidance permits
- Develop and disseminate written guidance material
- Generally be an advocate within the staff team for the needs and activities of groups.
Alongside other staff, the postholder will also provide support to LCC groups on LCC’s flagship Climate Safe Streets campaign, which spans the 2021 London Mayoral Election and the 2022 Borough Elections.
This is a part-time contract (3 days/week), with the potential to increase hours if funding permits. Due to Covid restrictions, the post is currently home-based. When restrictions are lifted, the postholder will be based at the LCC office near Wapping Station but with the opportunity to work flexibly. The salary is £31,377 pro rata + 8% pension contribution, with 28 days leave (pro rata).
LCC is committed to becoming a more diverse and inclusive organisation, with new plans in place to help realise this. We welcome applications from all parts of the community, particularly from under-represented groups. This currently includes people with disabilities and from Black, Asian and minority ethnic groups.
To apply, please click"How to Apply" and follow the link, where you will find an Application Form and Equality and Diversity Monitoring Form. These should be completed and uploaded by 9 a.m. Monday 3rd May. CVs will not be accepted.
Interviews are provisionally scheduled for Thursday 6th May. Due to the expected volume of applications we regret that we will only be able to reply to those selected for interview.
The client requests no contact from agencies or media sales.
About The Advocacy Project
We help marginalised and vulnerable people make effective choices about what happens in their lives. We also support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:
-
voice their concerns
-
understand their rights
-
make effective choices about what happens in their lives
We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer.
About the role
The post-holder will lead a team of advocates working with adults and young people across NHS and private hospitals and the local community.
You will be required to provide line management support, be the point of contact for our stakeholders and ensure high quality delivery of our advocacy contracts.
Key responsibilities
-
Lead the delivery of assigned advocacy services actively encouraging your team to contribute to service planning, quality improvement and development.
-
Ensure the team provides instructed and non-instructed advocacy and signposting, working to the advocacy empowerment cycle and actively promoting self-advocacy throughout all work with service users where practicable.
-
Ensure the team capture high quality advocacy notes, outcomes information and other evidence into the Case Management System in a timely manner.
-
Maintain up-to-date knowledge of new legislation and reports and current trends and issues in mental health, mental capacity, care act, and health and social care legislation, local and national policy relating to people with mental health issues and disseminate across your team.
-
Ensure quality standards are achieved by implementing operational policies and procedures to maintain professional and consistent advocacy services.
-
Ensure contracts are delivered within budget, to agreed key performance indicators, case work standards and monitoring requirements, eg producing reports including quarterly monitoring reports.
-
Lead on raising awareness of the advocacy service to service users and potential referrers.
-
Ensure referrals are allocated efficiently, appropriately and within the requirements of the contract.
-
Provide support and supervision to your staff team including professional development, appraisals, team meetings and work review meetings, and organisational activities such as CPD lectures and staff briefings.
General responsibilities
-
Participate in team meetings and training (and make sure your staff to attend).
-
Keep to our policies, including health & safety, and risk regulations.
-
Work to our mission, vision, and values.
-
Carry out other projects and tasks as needed.
-
Participate in personal, team and organisational development.
-
Contribute to monitoring reports.
Person specification
Essential
-
Experience of delivering advocacy.
-
Achieved qualification in advocacy.
-
Proven leadership ability and strong people management skills.
-
Experience of managing contracts and delivering advocacy services.
-
Understanding of statutory and non-statutory advocacy.
-
Sound knowledge of current issues in health and social care policy, practice and legislation.
-
Exceptional stakeholder management abilities with experience of building effective relationships with ranging commissioners, partners, service users and colleagues.
-
Excellent communications (written and verbal) and interpersonal skills. Effective in working with a wide variety of stakeholders ranging from trustees to service users and employees.
-
Commitment to working within The Advocacy Project code of conduct, equalities and safeguarding policies.
-
Ability to work as part of a team and on your own initiative, to plan and prioritise your own workload.
-
Willingness to promote The Advocacy Project and the mental health service in line with our mission, vision and values.
Desirable
Achieved qualification in advocacy management
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident and Mindful Employer.
The Advocacy Project
The Advocacy Project helps the most marginalised and vulnerable people living in London make ef... Read more
The client requests no contact from agencies or media sales.
Mind in Tower Hamlets and Newham is seeking to recruit a Counselling Coordinator to effectively support the coordination and supervise the activities of Tower Hamlets Talking Therapies and Newham Talking Therapies’ Counselling at an operational and clinical level to ensure that it meets its contractual obligations and KPI’s. Currently this service consists of bereavement counselling, brief counselling, and early bereavement support.
You must have a Psychotherapy/Counselling Qualification (Diploma minimum) or an IAPT Low intensity worker/Psychological Wellbeing Practitioner qualification, together with substantial experience of providing psychological interventions. It is desirable to have accredited membership of the UKCP/BACP or BCP or prepared to work towards this within the first six months.
You will have demonstrable experience of working in the voluntary/statutory sector ideally in a project coordination/management role within a clinical setting. You must have excellent planning and organisation skills as well as the ability to work in a pressurized environment and prioritise workloads.
The Counselling Coordinator will have high levels of professionalism, strong leadership with excellent organisational skills. You will have a strong ability to co-ordinate and oversee the range of activities as part of the IAPT contract for Talking Therapies. You will have excellent ability in the use of IAPTus or similar patient database system for client record keeping and navigation of clinical pathways. You should have experience of recruiting, inducting, case managing or line managing psychological therapists (paid or volunteers) and an ability to support a team of counsellors to ensure they achieve high standards of clinical practice in their delivery.
Benefits include training, Employee Assistance Programme, Company Pension and 30 days annual leave.
Post subject to an enhance Disclosure Barring Service check. Applications welcome from all sections of the community.
Flexible location (home, Bristol office or London office) with regular travel across UK
About Us
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good. We work with organisations across the UK to transform the response to domestic abuse. We listen to survivors, putting their voices at the heart of our thinking. We want what you would want for your best friend. We look at the whole picture for each individual and family to get the right help at the right time to make families everywhere safe and well. We also challenge perpetrators to change, asking ‘why he or she doesn’t stop?’ rather than ‘why he or she doesn’t leave?’ This applies whatever the gender of the victim or perpetrator and whatever the nature of their relationship.
Last year alone, nearly 13,500 professionals received our training. Over 70,000 adults at risk of serious harm or murder and more than 85,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last four years, over 2,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start.
Together we can end domestic abuse. Forever. For everyone.
The Role
Our training programme significantly improves the ability of domestic abuse professionals and other frontline responders and organisations, including police, children’s social care staff, and corporate HR and community teams, to identify and respond to domestic abuse and closely linked issues. We take a holistic approach, looking at the whole family and the connections between them to keep families safe sooner, and offer a whole range of training products to develop people who support them, including accredited professional training (e.g Idva, Ypva), accreditation of specialist DA services (Leading Lights), and bespoke services for public, voluntary and commercial organisations.
We are looking for a Lead Trainer to oversea our flagship Idva programme covering England and Wales. Since 2006 we have trained over 3,000 Idvas and with increasing demand our Idva course remains one of our core training offers.
As one of SafeLives’ trainers and assessors you will be part of the SafeLives learning and accreditation programme, with shared responsibility for developing, delivering and continuing a range of courses from within our suite. More broadly, you will work to ensure that SafeLives’ training programmes are in line with our strategic priorities and are of the highest quality, including course development and delivery with external partners and associate trainers.
You will combine teamwork with working independently on a day-to-day basis at home, in SafeLives’ Bristol or London office and at training locations.
This role offers a unique opportunity to influence the performance of professionals within the domestic abuse and related sectors at a national level as well as the response of other frontline or first responders in the public, voluntary or commercial sectors, and thus help address the risks faced by victims of domestic abuse.
Benefits include a generous package including 25 days’ holiday per year plus public holidays, employee pension scheme with 4% employer contribution, Cycle2Work scheme, 365 days a year Employee Assistance Programme.
If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter, CV and equal opportunity form.
Closing date: 10am on Friday 7th May 2021.
SafeLives is a committed provider of equal opportunities for all, please see our job description for full details.
No agencies please.
The Latin American Women’s Rights Service (LAWRS) is a human rights and feminist organisation led by and for Latin American migrant women in the UK. Our work is dedicated to supporting the immediate and long-term needs of Latin American migrant women exposed to violations of their fundamental human rights; facing violence against women and girls, exploitation or trafficking; enduring difficult living and working conditions in low paid jobs, and facing barriers to social protection.
LAWRS Southwark Outreach office opened in 2010 to develop new and sustainable ways of addressing the needs of Latin American women living in Southwark and its surrounding areas by developing services and partnerships with other local providers.
We are seeking a motivated Latin American woman with a community development background to successfully manage LAWRS’ outreach work in the London borough of Southwark. The post holder will be responsible for reaching out to, and supporting Latin American women not accessing essential services and support, and for advocating locally for better responses to their needs.
The main duties of this post include:
-
To reach out and support Latin American women in Southwark to access the services they need and improve their life chances through opportunities for development and leadership.
-
To work with existing local services to co-develop services to address the needs of Latin American women in Southwark.
-
To inform and influence local strategies to improve the integration/inclusion of Latin American women.
This post requires an excellent command of English and Spanish, problem-solving skills with the ability to think and act creatively, and a commitment to promote and uphold women’s rights.
This post is open to Latin American women only* in accordance with the Equality Act 2010. We particularly welcome applications from disabled and LGBTQ+ candidates as they are currently underrepresented within the team.
*women who identify as Latin Americans (1st and 2nd generation) and speak Spanish and/or Brazilian Portuguese.
Please note that only applicants with the right to work in the UK covering the duration of the contract will be considered for this position.
Closing date for applications: Sunday 9th May 2021
Interviews: Week commencing on 17th May 2021
LAWRS' mission is to provide tools for growth to empower Latin American women in the UK to pursue personal and social change. We focus on m... Read more
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a role based within our London MARAC Team, that requires knowledge and experience working within the domestic abuse sector, as well as strong administrative, interpersonal and stakeholder liaison skills.
Multi Agency Risk Assessment Conferences are regular meetings where information is shared by a variety of key organisations both statutory and non-statutory on the highest risk domestic abuse cases in order to create safety/ action plans that help reduce and manage risk to victim/ survivors.
This position will require you to work closely with the MARAC Team Manager, MARAC Team, MARAC Chair and partner agencies to ensure referral thresholds are met, meetings are well organised, effectively coordinated, and accurate recordings of the meetings are taken and distributed following planned delivery requirements.
We are looking for a highly organised individual with the passion to make a difference, you will need proficient I.T. skills particularly in Word, Excel and case recording database systems.
We welcome and encourage applications from Black, Asian and Minority Ethnic (BAME) candidates.
We bring local services together to keep people safe.
Most public services weren't designed with domestic abuse ... Read more
The client requests no contact from agencies or media sales.
Our Open Door Project is for under 5’s with special educational needs and/or disabilities and their parents.You will need experience of working with families and a sound knowledge of disability and child development.
You will run the drop-in for parents and children in a location in Barnet; work with local children’s centres and other professionals; support families to access advice and information; manage a small team.
This is a readvertisment, previous applicants need not apply.
This post is funded until March 2024.
Barnet Mencap – the person-centred organisation responding to the issues affecting the lives of people with learning disabilities and the... Read more
The client requests no contact from agencies or media sales.
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.
We are looking for a dynamic and passionate community and resettlement coordinator. The purpose of this role is to ensure survivors exiting casework and/or accommodation support are connected with their local community. This is crucial to enabling them to become fully independent and continue to build safe lives upon exiting Ella’s’ services. Key aspects of this role include support work with survivors, volunteer management, relationship building and networking. It is a requirement of this job role that the post holder is female, under the Equality Act 2010.
You will be part of a small but dynamic organisation changing women’s lives, supporting and empowering them to build safe futures. As this is a new role within the organisation, you will have the opportunity to help give direction and vision to the work of Ella’s, and to work alongside a committed team.
Please download the application pack for more information and details on how to apply, or go to our website.
This is an exciting post within Sound and Music’s small Development team, working alongside an existing Fundraising Coordinator (who works part time 2 days per week) as well as the Head of Development (full time). The postholder will play a key role in supporting the successful delivery of the development strategy and in helping Sound and Music to maximise income from individual givers, major donors and trusts and foundations. This will include writing funding applications, creating new and engaging online content and copy, and regularly communicating with supporters about the impact of our work on our beneficiaries and the importance of their support. The position involves supporting the work of the Head of Development, as well as working collaboratively with the existing part time Fundraising Coordinator, to deliver high quality stewardship and donor care and ensure accurate and timely administration including CRM management. This will help Sound and Music to maintain excellent relationships with individual donors as well as trusts and foundations. The team all work closely together and the postholder will have the freedom to identify and implement new methods of donor engagement and to shape the evolving strategy.
You should have experience of working in a fundraising setting, writing copy with a high degree of accuracy for a variety of audiences, work well under pressure and have the ability to meet deadlines and work well as part of a team but also be able to work independently. You will also have experience of using digital platforms such as social media and contributing towards the content of newsletters and be IT literate and have excellent interpersonal skills.
Please complete the attached company application form if you would like to apply for this role and send it to Wendy Attewell (HR Consultant).
Sound and Music is an Equal Opportunities employer.
Sound and Music is the national charity for new music in the UK.
Our mission is to maximise the opportunities for p... Read more
The client requests no contact from agencies or media sales.
Healthwatch Brent
Healthwatch Brent is one of 152 local Healthwatch organisations established throughout England on 1 April 2013 under the provisions of the Health and Social Care Act 2012. It has a dual role to champion the rights of health and social care users and to hold the system to account for how well it engages with the public.
Healthwatch’s remit covers all publicly funded health and social care services for adults and children.
The Advocacy Project has been awarded the contract to be Healthwatch Brent’s provider from 1 April 2021. We will build on the important work that’s been done to date, while bringing new insights from the voices of seldom heard and hard to hear groups. You’ll have an opportunity to develop the service in line with our ambitious vision, making sure all views in Brent, including the most marginalised, are at the heart of health and care and shape the services they need.
About the role
You will work alongside another Volunteer & Projects Officer to deliver a programme of outreach and engagement activities in order to gather views and experiences of local residents who use NHS and social care. You’ll have a thorough understanding of the ways local voices can be used to shape and improve services.
A key aspect of this role is to promote Healthwatch Brent by explaining its remit and encouraging people to get involved and have their say. You will be a skilled communicator, comfortable networking and engaging with a diverse range of local residents and members of the public. We’re looking for someone who can understand and relate to the diverse population in Brent.
You’ll be jointly responsible for recruiting and supporting a team of volunteers to carry out projects that develop an evidence base of how local services should be improved. As part of this work, you’ll strengthen our links with volunteer networks in the borough. You may have personal experience of volunteering and you’ll bring an understanding of the contribution volunteers make and the techniques you need to use to keep them engaged.
Working as part of a small team, you’ll be involved in many aspects of the organisation. You’ll need to be flexible, with a ‘can do’ attitude to meet the constantly evolving needs of the service as it develops in the new phase of its journey under the leadership of The Advocacy Project.
Key responsibilities
- Develop and deliver an extensive programme of effective community engagement and outreach activities, tailored to meet the individual communication needs of a wide range of target audiences.
- Promote and support participation in Healthwatch activities, like surveys, meetings and focus groups.
- Accurately record community experiences of health and social care, project activity and feedback on the database.
- Carry out analysis of patients’ experience to identify trends and inform project activity.
- Recruit, train and support volunteers to do ‘enter and view’ project work and outreach work; convene and support project groups to coordinate this.
- Develop contacts with volunteer networks and local voluntary and community sector organisations across Brent, encouraging participation from under-represented and disadvantaged groups.
- Train and support apprentices to undertake outreach and project activities with their community groups, specifically hard-to-reach communities.
- Work in partnership with key stakeholders from the grassroots steering group to support engagement in projects, including coproduction and joint communications.
- Update project plans and report on project progress.
- Contribute to materials produced by Healthwatch, including webpages, e-bulletins, newsletters, social media content, reports and presentations.
- Help develop and deliver public engagement events; give admin support to the organisation’s board and committees when needed (this may include arranging meetings, sending out papers and minute-taking).
- Keep up to date with best practice from Healthwatch England, by reading, attending courses and networking.
- Answer and respond appropriately to calls about the service, collaborating with the team to give signposting support by phone and email.
- Carry out any other tasks needed to make sure the service runs smoothly, as directed by the Healthwatch Manager.
General responsibilities
- Participate in team meetings and training; manage your volunteers to attend.
- Participate in personal, team and organisational development.
- Keep to all policies, including health & safety, and risk regulations.
- Promote equality and diversity in all aspects of work and challenge discrimination.
- Work to The Advocacy Project’s mission, vision, and values and also those of Healthwatch Brent.
Person specification
Essential
- Good understanding of the role of service user/citizen involvement in health and social care.
- Experience of promoting user empowerment and user choice.
- Experience of community engagement and the ability to engage with a wide cross-section of the community from presenting to patients or professionals, facilitating group discussions, networking at events and running exhibition stands.
- Excellent communication skills (written and verbal) and the ability to tailor engagement to meet the needs of the audience using face to face, print and digital methods.
- Excellent interpersonal skills and ability to work effectively with a wide variety of stakeholders ranging from local residents, colleagues, partners, trustees and commissioners.
- Experience of gathering information through interviews, questionnaires and observation, analysing information and producing well evidenced reports.
- Experience of project management; ability to manage multiple projects effectively and meet deadlines.
- Experience of recruiting, training and managing volunteers.
- Understanding of the NHS and /or social care.
- Experience of working with diverse communities, particularly in Brent, and tackling discrimination and inequality.
- Good understanding of health inequalities and the role Healthwatch can play in helping local people to address these.
- Excellent organisational skills, ability to take initiative and plan your own workload.
- Commitment to working within The Advocacy Project and Healthwatch Brent code of conduct, equality and safeguarding policies.
- Willingness to attend further training as appropriate and to adopt new procedures.
- Willingness to promote Healthwatch Brent and The Advocacy Project in line with our mission, vision and values.
Desirable
- Understanding of the public health challenges in Brent.
- Evidence of ongoing personal development and training related to the role.
- Previous experience of working within a Healthwatch service.
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident Committed and Mindful Employer.
The Advocacy Project
The Advocacy Project helps the most marginalised and vulnerable people living in London make ef... Read more
The client requests no contact from agencies or media sales.
The Senior Advocacy Advisor will work in partnership with the Advocacy Manager to lead the day-to-day development, delivery, and co-ordination of the organisation’s advocacy work in several of STOPAIDS’ strategic impact areas. The post also holds line management responsibility for one or two officer level staff delivering aspects of STOPAIDS impact areas.
An excellent team player, the Senior Advocacy Advisor is both a source of expertise to the wider staff team and the membership, and a first-class convener, capable of drawing out the voice and leadership of people living with and affected by HIV, member organisations and other members of staff.
People living with or affected by HIV, from Black, Asian or minority ethnic (BAME) backgrounds or from other minoritized groups are particularly encouraged to apply and/or contact us regarding any queries about the role.
STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, sexual orientation, gender identity and expression, sex characteristics, HIV status, national origin, genetics, disability, or age.
To apply please complete the attached application form and equal opportunities monitoring form. Please do not submit your CV.
STOPAIDS is a membership network with a distinguished 30-year history of engagement on international development and HIV and AIDS. STOPAIDS exi... Read more