Senior Housing Services Officer

Role Purpose:

To deliver a responsive customer focused Housing Management service to tenants and prospective tenants of the Association. To supervise The Neighbourhood Officer, the Income & Tenancy Sustainment Officer and to ensure performance and service delivery meets our standards.

Key accountabilities

• Income Collection
• Complaint handling
• Tenancy & Lease Management to ensure statutory and contractual obligations are met
• External Liaison to promote Housing Management Service
• Producing various mangement reports
• Managing voids & lettings
• Ensure the Service Delivery is customer focused
• Line management expereince/ Staff supervision
• Estate Management & Performance Monitoring
• Anti-social behaviour management

Core Comptetencies: 

• Result focus
• Customer Orientation
• Effective communication
• Teamwork
• Planning & Organisation
• Decision Making & Initiative
• Influencing & Negotiating
• Leadership

Please see attached the full job description for more information.