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West London Mission
£26,793 per year (inclusive of London Weighting)
Page 1 of 1
Enfield, Greater London
£31,082.46 per annum
Permanent, Full-time
Job description

Housing Officer


£31,082.46 per annum 


Full Time - 37.5 hours per week

Our client has a great opportunity for a generic Housing Officer to provide a comprehensive housing management service which offers their customers value for money and efficiency in the management of their tenancy. 

Within this role you will manage a geographical patch of approx. 250 properties, ensuring an efficient and effective service is provided in the following areas of operation:-

  • Rent arrears and income collection

  • Lettings / Transfers/Mutual Exchanges

  • Voids management

  • Resident Involvement

  • Anti-Social Behaviour

  • Estate and health and safety inspections

  • Tenancy Audits and Tenancy Management

Occasional evening and weekend working may be required.

This role is internally called Customer Services Manager.

Their ideal candidate will have experience of:

  • Working in a similar role and an understanding of social housing regulation.

  • Rent arrears control including filing particulars of claim and representation at court

  • Investigating and concluding all aspects of anti-social behaviour.

  • Providing excellent customer care

  • Voids monitoring and control, including inspection of void and specifying properties and new acquisitions and developments.

  • Letting and allocation of property including different types of tenancy agreements and leasehold management.

  • All aspects of tenancy management.

  • Understanding of housing law

  • Excellent Excel skills to intermediate level

  • Educated to GCSE level or equivalent experience

A full driving licence and access to a car is also essential for this position.

Our client is a ‘Disability Confident Employer’, and they are committed to making their recruitment process open and fair, and they will work with individuals with a disability to make their roles accessible wherever possible. They welcome and embrace those from all faiths and none. They are an anti-racism organisation and have a zero tolerance on racism and all forms of bigotry.

If this sounds like you and you are passionate about providing excellent customer care, they would love to hear from you!

Closing Date for applications is 25th June 2021

Interviews will be held on the 1st/2nd July 2021

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Posted on: 16 June 2021
Closing date: 25 June 2021
Job ref: NTXDU626673
Tags: Operations
Job closes in 2 days
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