Area Operations Managers Jobs in Home Based
We currently have an exciting opportunity for an Area Branch Development Manager to join our field operations team. You will join us working 35 hours per week (including some occasional evenings and weekends to support out volunteers) on a permanent basis. In return you will receive a competitive salary of up to £41,363 per annum, plus car allowance and excellent benefits.
The role will be home-based and the successful candidate will need to based in the lower quadrant of the North West region (the area below Preston and East Lancashire would be advantageous), due to current developments in the Manchester and surrounding area, with a flexible work structure to meet the needs of branches in the area.
Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.
Our branch network is made up of groups of volunteers, led by a Branch Team Leader and overseen by a branch committee. Usually volunteering from their own homes, our branch volunteers foster cats until they are ready to re-home, raise funds to directly help the cats in their care, spread vital cat welfare messages across to members of the public, carry out trap-neuter-return activity, and much more!
Responsibilities of our Area Branch Development Manager:
As an Area Branch Development Manager you will be accountable for the development, growth and local governance of branches within a designated area. Providing a solution-driven approach with the aim of helping more cats through the effective engagement of local volunteers. You will develop and deliver an area plan that captures the importance of volunteer engagement, recruitment, support, enabling and succession planning to ultimately achieve branch growth and sustainability. You will work collaboratively with other CP regional teams where appropriate, identifying where there are opportunities to achieve more by working together.
What we’re looking for in our Area Branch Development Manager:
- Proven management experience including drafting business and operational plans
- Proven experience of leading and managing volunteers
- Experience of planning and implementing new processes and systems across a multi-site organisation
- Proficient IT skills, including all aspects of Microsoft Office relevant packages and knowledge of database management
- Personal and professional manner and credibility that generate trust and confidence in others
- Knowledge of the animal welfare sector
- Hold a valid UK driving licence and access to you own vehicle to use for business travel
What we can offer you:
- Salary of up to £41,363 per annum plus excellent benefits
- Generous annual leave entitlement
- Car Allowance
- Contribution pension scheme
- life assurance scheme
- range of health benefits including private healthcare
- Employee Assistance Programme
- and more
Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.
Closing date: 29 April 2024
Pre-interview conversation: w/c 06 May 2024
Virtual Interview date:15 and 16 May 2024
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Are you an experienced people manager who is used to working in community settings? Do you want to make a difference to the lives of elders by reducing loneliness and isolation?
We are recruiting a new Elders Core Programme Manager to lead and motivate a team of part-time staff and volunteers in our community centre in Battersea. The role will suit someone who engages well with elders, is friendly, kind, solution-focused and able to manage a busy workload."
About Katherine Low Settlement
Katherine Low Settlement is a charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.
We run a range of our own community projects to tackle poverty and isolation, and empower and support children, young people and their families, older people, women and refugee communities. We campaign for social change. We also incubate and support local charities and social businesses to thrive, so together we can meet the diverse needs of the local communities of Wandsworth. Each week we work with 28+ charities supporting more than 1,000 people.
Katherine Low Settlement’s work with older people
Katherine Low Settlement has worked with older people since its conception in 1924.They are a core part of the community that we continue to work with. We provide, often in partnership, a range of projects and activities for older people including health and wellbeing; creative arts; intergenerational work; connecting people and trips/outings. Our services include an Older People's Lunch Club, Contact Club, T’ai Chi for Elders, exercise and social sessions, and support online.
We work with older people to:
• Encourage active and independent living
• Reduce isolation and loneliness
• Improve well-being and prevent ill-health
• Enable older residents to be dynamic and contributing members of the Wandsworth community.
Key Objectives for the Elders Core Service Manager Role:
- Team Leadership: Lead a team of dedicated part-time paid staff and volunteers, including a cook, support worker, minibus driver, and sessional workers.
- Day-to-Day Management: Manage the day-to-day operations of the Elders Core Service, including the lunch club, transport, social sessions, and overseeing the one-to-one work of the core team.
- Collaboration: Work collaboratively with the wider team to provide a hands-on program that builds on older people's strengths and potential.
- Monitoring and Evaluation: Support the monitoring and evaluation of the project in collaboration with the Head of Programme.
- Budget Management: Ensure the program operates within budget constraints.
- Member Engagement: Support the planning of the core program with input from elder members and the wider team.
- Recruitment and Support: Recruit and support new and existing members (service users).
Main Duties & Responsibilities:
1. Delivery
- Planning and Oversight: Ensure that all service output aligns with KLS' vision, mission, values, and charitable objectives. Organize and promote one-off activities throughout the year.
- Transport Management: Manage the transport offer, including route planning and pick-up schedules.
- Record Keeping: Maintain accurate activity records, registers, and casework notes for the core team.
- Outreach and Support: Conduct outreach work with older people in the community, oversee home visits, and manage a small caseload.
2. Staff and Volunteer Management
- Recruitment and Line Management: Recruit and manage the Outreach and Support Workers, Lunch Club Cook, and relevant social activities workers and volunteers.
- Performance Management: Use performance management and quality systems to monitor and evaluate the project's work and processes.
3. Relationships, Communication, and Networks
- Member Engagement: Build and sustain strong relationships with elder members.
- Communication: Oversee communication for the Core Programme, including newsletters, activities calendar, annual reports, and social media platforms.
- Meetings: Attend meetings on behalf of the Core Programme as required.
4. Finance
- Budget Management: Manage project areas to budget and maintain financial records as agreed with the Head of Programme.
5. Other Duties
- Professional Development: Participate in regular management supervision and annual appraisal. Identify job-related development and training needs.
- Professional Conduct: Professionally undertake roles, maintaining a high-quality standard of work in line with KLS's aims, values, and ethos.
Join us if you are an experienced people manager who is friendly, kind, and adept at handling a busy workload. We need someone who can motivate staff and volunteers, engage effectively with elders, and remain solution-focused in all situations. If you're passionate about making a difference in the lives of older adults in Battersea and are ready to lead a dedicated team, this role is for you.
Dates
Closing Date for Applications: 23:59 on 15th May 2024
Interview Date: 21st May 2024
The client requests no contact from agencies or media sales.
The Community Fundraising Manager will be an integral part of a dynamic and unstoppable fundraising department.
The role will develop and implement strategies to cultivate grassroots fundraising across the UK in support of Sarcoma UK's mission. You will recruit, steward and enable a network of dedicated community fundraisers, volunteer fundraising groups and fundraising event hosts. Through excellent donor support, you will maximise fundraising from annual campaigns, challenge events, community activities and peer-to-peer initiatives.
You will also have a positive ‘can do’ attitude, a personable manner, and will embrace the desire to make a measurable difference. Working in areas the charity has not previously been able to dedicate a Community Fundraiser Manager to, you will be expected to work with the staff team and, internal and external networking groups, as well as building relationships and partnerships in the community.
Benefits:
- Flexible working options including hybrid working
- Pension with 5% employer contribution
- 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
- Additional day off for your birthday
- Volunteering day per year
- Enhanced sick, maternity and adoption pay
- Sarcoma UK Life Insurance Scheme
- Health and wellbeing:
- Health Cash Plan
- Therapy sessions
- Wellbeing Group
- Team activities throughout the year
- Interest-free season ticket and bicycle loan
Our Values:
- Pioneering we are leading the way to a better future for the sarcoma community.
- Together we are creating a community to make a difference for all those affected by sarcoma.
- Expert we use our expertise in understanding sarcoma to deliver better outcomes.
Duties and key responsibilities
Community fundraising
- Manage and develop regional fundraising by devising a regional community fundraising strategy for income generation.
- Design and develop Sarcoma UK's calendar of annual community fundraising campaigns and events communication, including Cuppa and Cake.
- Introduce fundraising opportunities to our existing and potential supporters through a multi-channelled marketing strategy to grow levels of engagement and participation.
- Identify opportunities and recruit new community fundraisers, fundraising groups, corporate and school partners.
- Work with the Fundraising team to produce regular feedback reports and analysis on specific community products and overall revenue.
- Lead on promotion of community fundraising through digital marketing, PR, speaking engagements and on the ground fundraising.
Management
- Provide line management and day-to-day support to the Regional Fundraising Officer North, building their fundraising knowledge.
- Develop, manage, and monitor budgets for your areas of responsibility.
Income Generation
- Implement agreed KPIs, objectives and budget for the Regional Fundraising Team to drive support and engagement.
- Identify fundraising products, key accounts, and projects that will support income growth both locally and nationally.
- Responsible for monitoring and managing all income streams across all community fundraising lines including Gift Aid and working closely with the Operations Team.
Processes, administration, and reporting
- Maintain accurate and up-to-date supporter records on Sarcoma UK’s database (Raiser’s Edge).
- Ensure all recording, and stewardship processes are up to date and working across the fundraising team, wider charity and in accordance with current laws and regulations.
- Ensure necessary Community Fundraising policies are up to date.
- Follow Sarcoma UK’s processes and procedures including risk assessments to ensure a consistent approach and maintain a high level of support expected by our donors and fundraisers.
- Ensure that all activities are compliant with legislation governing fundraising including GDPR, health and safety, Institute of Fundraising, and the Fundraising Regulator Code of Conduct.
Wider fundraising
- Support company and corporate partnerships that utilise community and trade fundraising.
- Support third party fundraising and challenge event portfolio.
- Work with the Events Manager to develop merchandise and trade income opportunities.
- Support with managing merchandise supplier relationships and internal and external stock levels.
General
- The role requires some travel to events and meetings throughout the UK. Some weekend or evening work will also be required and time off in lieu will be given. Travel expenses will be reimbursed (exc. Travel to the Sarcoma UK office).
- Stay up to date with the latest knowledge in fundraising and ensure Sarcoma UK’s processes and procedures follow best practice.
- The post holder will be working in a developing environment, and they will therefore be required to undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.
The client requests no contact from agencies or media sales.
Salary: £43,665 per annum
Hours: 37.5 hours per week
Come join our team working to help change the lives of some of the most vulnerable people in society. Ranked 2023 Q4 by Best Companies as the 8th best charity to work for in the UK, Medaille Trust is one of the UK’s leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK’s largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
As an Area Manager you will give leadership, direction and guidance to the staff of Medaille Trust to ensure the provision and development of a high quality service in line with the Trust’s Mission, Values and Strategy.
You will have a good understanding of the CQC framework relating to Modern Slavery and Human Trafficking. You will carry out quarterly assurance audits in all safe houses ensuring any appropriate action is taken where necessary.
You will line manage, induct, mentor, coach and support Service Managers. Additionally, you will ensure that any complaints, grievances and disciplinaries are investigated and responded to in an effective and timely manner in line with Medaille Policies.
Although the post is home based, the post holder will be expected to travel frequently to our safe houses within the South and London areas with some overnight stays.
You must have previous experience in a relevant sector or experience of working with adults that are vulnerable. Experience of managing staff, carrying out line management, supervision and appraisals is essential. Additionally, you must have experience of setting up Service User Engagement groups.
This is a challenging but important and rewarding job because our team members know they are working hard to help transform the lives of some of the most vulnerable people. In our December 2022 survey, 85% of our staff said they loved their job. We offer generous annual leave, as well as a day off for your birthday and an annual volunteering day. We also offer an Employee Assistance Programme, and a staff benefits package.
For full details and how to apply please visit our website and complete an application form.
Closing Date: Monday, 20 May at 10 A.M.
Interview Date : TBC
This position is subject to a satisfactory Enhanced Disclosure & Barring Service check.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Ethex and Energise Africa are looking for an Investment Operations Associate who will be responsible for ensuring the smooth day-to-day operation of our award-winning platforms. This role puts you at the heart of our organisation and at the cutting edge of making positive investing mainstream. We are in an exciting and pivotal time in our development, and we are currently recruiting for an ambitious, driven and motivated team member to help support across our Operations and Investment Management functions as we look to scale.
About Ethex and Energise Africa
We enable individuals to invest in impactful businesses they believe in – whether it’s fighting climate change, reducing poverty or building resilient communities. Since 2013 Ethex and Energise Africa have raised over £130 million of investment for over 100 impactful organisations from ~20,000 positive savers and investors.
Job Overview
Reporting to the Senior Operations Manager. The role will embrace a wide remit to support colleagues across our Investment Management, Sales and Operations functions with day-to-day investment administration to enable smooth operation of the company and to enhance our customer service.
Roles & Responsibilities:
· Due Diligence: Conduct full operational due diligence on potential offers to be listed on the platform. This includes KYC, legal entity checks and offer document review.
· Offer management: efficiently and effectively managing the end-to-end process of creating, reviewing, tracking offers. This includes administration of post-close payments and investor updates. Serve as the central point of contact for enquiries from both the issuing clients as well as investors.
· Process improvement: Proactively identify opportunities to streamline and optimize offer lifecycle management processes through automation, standardization, and best practices.
· Standard Operating Procedures: Ensure that process notes are kept up-to-date with any changes or enhancements to offer management processes, and make them accessible to relevant team members for training purposes.
This is an excellent opportunity for someone looking to work for an ethical, diverse and impactful organisation, and to advance our aim of taking Impact Investing mainstream.
Key skills and experience:
- As an ideal candidate, you will have experience in a financial services environment which could be in a customer service, investment management or business operations role (a financial services background is desirable but is not essential for the right candidate)
- Experience of working in the back office of a platform-based service organization would be welcomed but again is not necessarily essential
- Excellent communication skills and a collaborative mindset, a can-do attitude, engaging with multiple parties from inside and outside the company
- The ability to build relationships, influence, manage conflicts if necessary and efficiently navigate situations in order to get things done
- MS Office suite literate
- A passion for operational excellence and customer service excellence.
- A structured and self-disciplined approach to work
- An interest in sustainable development/impact investing or similar
- Preferable but not essential, experience in fast-moving, growing organisations
Our Values
- We want to create a positive impact and make a difference in the world.
- We love helping communities, social entrepreneurs and businesses in innovative ways.
- We aim to provide excellent customer service and treat all our investors fairly.
- We are a friendly, dynamic, professional, and knowledgeable team.
- We are a small team that likes delivering big impact.
We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values for making a positive impact in the world and making money do good, you will find a home at Ethex.
We believe in a fairer future for all, and we know that by working together we can do much, much more. We believe that everyone has the right to live and work without fear or prejudice regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.
We’d love to hear where your passions and interests lie and which areas of the job specification most appeal to you. Please indicate your salary expectations and whether you are applying for the role on a full time or part time basis. Interviews will be conducted on a rolling basis. This opportunity will close once the role has been filled so please apply early to ensure you don’t miss out.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This new role will work across varied charity management projects to help set up a new UK office for a fast growing medical INGO that has already treated over 13 million patients across Africa!
It will include leading on a broad range of projects that support the set up and management of the UK registered office and will require working autonomously while being part of an experienced and supportive team. Benefits are competitive, work is primarily remote and partially flexible. This is a chance to help set up something new and leave your very own legacy for an up-and-coming medical organisation saving lives in Africa.
Role Context
ALIMA UK is in its start-up phase and is made up of a small team. This period is exciting at times unpredictable. We need someone reliable who enjoys and has a proven track record of leading and delivering on operational projects for a business or charity while working with senior stakeholders. They should be a highly organised self-starter who is able to work autonomously and lead on projects as well as a great team player.
The role is varied and has a significant financial element, so strong numerical skills and good written communication skills are both important as well as a flexible, responsible approach. Ideally they will also have experience of, and good knowledge of, the charity sector in the UK.
This role is posted as a one year contract as the needs of the business are changing as the organisation develops. At the end of the year the needs of ALIMA will be reviewed and there may be scope to further shape the role, depending on the needs of the business and funding available at the time.
Competitive benefits:
- Generous benefits: Medical care, 30 days holiday (pro rata) and 8% pension
- Position is largely remote/ working from home, with c. two days in London required per month (usually Putney or Kings Cross - N.B. if you are outside london cost of travel will be your responsibility)
- Hours are partially flexible but require 75% to fall within main office hours for the team (Monday to Thursday 9 to 5)
RESPONSIBILITIES
ORGANISATIONAL DEVELOPMENT
- Driving and implementing a varied range of projects that support the smooth set-up of the UK charity, in collaboration with the UK Head of Development
- Virtual Office Management, including organising cloud based filing systems, managing resources including IT, coordinating information collection
FINANCIAL MANAGEMENT
- Working with the Head of Development & Chair to create and develop new financial management systems for the charity
- Ongoing management of the financial systems of the charity including bookkeeping, invoice management and basic reporting
- Working with colleagues to produce financial reports for the Board, donors and others on request
EVENT & PROGRAMME CO-ORDINATION
- Coordination of small events
- Organising and coordinating staff and trustee visits to the UK and overseas
SUPPORTING SENIOR STAKEHOLDERS
- Organise UK board meetings including booking venues, finalising and circulating papers, minute taking
- Copywriting
Any other duties as may be reasonably required as part of supportive team.
PERSON SPECIFICATION
REQUIRED
Skills, Experience & Knowledge
- Experience working for a UK-based charity in an administrative, executive support, finance, fundraising or project management role
- Strong project management skills: a track record of successfully driving small to medium-sized projects
- Strong numerical skills, including experience reporting on or managing budgets, producing management accounts or equivalent
- Excellent verbal and written English language skills
- Excellent organisational skills: Ability to plan, prioritise and manage a varied and demanding workload to meet deadlines
- Experience working with a broad range of stakeholders including Senior level staff, donors and volunteers
- Knowledge and understanding of fundraising in the UK charity sector
Attributes
- Ability to work independently and take initiative within an established team
- A resilient mindset and ability to push through when the way ahead is not immediately obvious
- Ability to work collaboratively and supportively alongside the UK Team
- Passion for and commitment to the mission and goals of ALIMA
DESIRABLE
- Experience of working with accountancy software or excel
- French Language Skills
- Event coordination experience
- Experience with powerpoint or design programmes
- Fundraising experience
- Time working for an international development organisation
To apply please use your CV together with a cover letter. The letter should be no longer than 2000 words. To be considered, the letter will need to address how your skills and experience specifically meet the requirements laid out in the person specification.
Please note interviews will be held in central London on Monday 13 May 2024.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an Operations Manager to join our new team in Thames Valley, working 37.5 hours a week. This role is home-based but will require travel throughout the area.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you.
What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the Role:
This role is home-based with regular travel throughout the region. The Thames Valley Adult Victims Service will provide emotional and practical support to adult victims of any crime. Support will be delivered in an innovative manner primarily through specialist group work provision - alongside online and telephone caseworker support.
As the Operations Manager for the new Thames Valley Adults Victim Service you will be responsible for the implementation, development and the ongoing delivery of a high performing service through excellent operational management and supervision of people and resources.
You will ensure the team delivers individual, tailored support for adult victims of any crime primarily through group and peer support with the option of individual casework support where this is appropriate for the victim.
You will work closely and collaboratively with a range of stakeholders including the Office of the Police and Crime Commissioner for Thames Valley, Thames Valley Police, criminal justice agencies as well as other statutory agencies and third sector organisations across the Thames Valley.
You will be the nominated deputy for the Area Manager covering Thames Valley and this will include assisting the Area Manager in monthly/quarterly reporting and attending monitoring meetings with the PCC office.
Your will provide direct line management to the Victim Awareness Officer who will play a key role in planning & delivering training and raising awareness of activities. You will support them in the recruitment & development of an active cohort of volunteers performing the roles of Criminal Justice and Engagement Champions.
As part of your role you will ensure victim voices and experiences are listened and responded to in and beyond the criminal justice system.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
New Routes Integration
Since 2003 New Routes has been working with, and supporting, refugees, asylum seekers and isolated migrants in Norwich to support their wellbeing and ambitions by providing skill-building and social programmes in a safe and welcoming environment. We promote cross-cultural integration and community awareness, working with individuals and families from over 60 countries of origin. We work closely with an extensive network of partner organisations, both third-sector and statutory. New Routes is one-third of the Norwich Integration Partnership (NIP), alongside English+ and the Bridge Plus+.
Principle purpose of the post:
The Operations Manager will work closely with the Chief Executive supporting on contractual service delivery (including the management of risk), quality and improvement across the organisation and ensure quality services are provided. This will be informed and implemented by ensuring that our participants have appropriate methods to inform programme delivery routinely.
The Operations Manager will support the Chief Executive in leading and monitoromg service and organisational quality, financial/income activity and expenditure, adherence to policies and procedures, and overall compliance with health and safety activity through a range of measures, including the use of reports and data to make critical and informed assessments.
The Operations Manager will be responsible for developing and implementing the Fundraising Strategy in order to diversify our funding streams enabling New Routes to develop exceptional services that meet our participants existing and emerging needs.
In conjunction with the Chief Executive, the Operations Manager will hold responsibility for ensuring all staff are effectively supported to undertake their roles, and will administer formal HR policies and procedures when standards fall below expectations.
The Operations Manager will provide support and deputise for the Chief Executive when required. The postholder will be expected to demonstrate a high ability to be pro-active in anticipating and managing their workload, and work without high levels of direction.
Please see the attached Job Description and Person Specification. If you are committed to improving the lives of marginalised communities, we would love to hear from you. If you would like further details prior to submitting your application, please call our Chief Executive, Gee Cook, for an informal discussion.
Please complete the attached application form.
We have an exciting opportunity for an Operations Manager to join our team in Gloucestershire, working 37.5 hours a week. This role is based at our Gloucester office, also covering the Wiltshire & Swindon region with weekly travel expected.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the Role:
This role is based at our Gloucester office with weekly travel expected to the Wiltshire & Swindon region.
As the Operations Manager for Gloucestershire and Wiltshire you will be responsible for the implementation, development and the ongoing delivery of a high performing service through excellent operational management and supervision of people and resources.
You will ensure the team delivers individual, tailored support for adult victims of any crime primarily through group and peer support with the option of individual casework support where this is appropriate for the victim.
You will work closely and collaboratively with a range of stakeholders including the Office of the Police and Crime Commissioner, Gloucestershire Constabulary, Wiltshire Constabulary, Gloucestershire County Council, criminal justice agencies as well as other statutory agencies and third sector organisations across Gloucestershire and Wiltshire.
You will be the nominated deputy for the Area Manager covering both services and this will include assisting the Area Manager in monthly/quarterly reporting and attending monitoring meetings with the PCC office.
As part of your role you will ensure victim voices and experiences are listened and responded to in and beyond the criminal justice system.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
The Huntington's Disease Association is a UK registered charity that supports people affected by Huntington's disease across England and Wales. We provide information, advice and support to families, friends, and healthcare professionals.
As the charity grows and develops, we are keen to strengthen our infrastructure and are now seeking an experienced Human Resources Manager to join our team.
Reporting to the Head of Operations, the Human Resources Manager will lead on and support the smooth running of the HR function and the management of effective and confidential systems and processes to deliver day to day HR services.
They will manage the employee journey through all stages of the work cycle from recruitment, retention, development, performance and wellness to departure and act as first point of contact for HR related queries. They will also play an integral part in supporting staff and inputting into strategies that focus on wellbeing, equality, diversity and inclusion, reward and recognition, and learning and development, and ensure employees across the organisation have the skills, resilience and resources they need to carry out their work.
The Human Resources Manager will ensure the charity remains compliant with employment law, other relevant legislation and best practice and will seeks the continuous improvement of Human Resources systems, policies and procedures.
This is a fantastic opportunity for the right candidate to bring their knowledge, skills and experience to our organisation.
We are committed to equal opportunities in our recruitment process and in order to find out how well we are doing, we collect monitoring data. This will not form part of the selection process in any way and will be used for monitoring purposes only. Providing this information is voluntary.
The Huntington's Disease Association is looking for someone with the ability to work in a way that promotes the safety and wellbeing of adults at risk, children and young people. We follow safer Recruitment practices to ensure we are safeguarding the people we work with. We require the successful candidate to provide two employment references and undergo a Disclosure and Barring Service (DBS) check for enhance disclosure before joining the charity.
Full details of how we securely handle the data you provide to us as part of the recruitment process can be found in our privacy notice for job applicants on our website.
Click on 'apply' to begin your application. To ensure your consideration, please upload both a CV and cover letter. Your cover letter should include why you are applying for the role and how you meet the requirements of the person specification. The job description and person specification can be found within the job vacancy pack.
Applications submitted without a CV and cover letter will not be considered.
Closing date for applications is Friday 26 April 2024, 5 pm
Interviews will be held on Thursday 9 May 2024.
The client requests no contact from agencies or media sales.
The vacancy
We help young people to build life-long belief in themselves, supporting them to take on their own challenges, follow their own passions and discover talents they never knew they had. Because when you prove yourself that you’re ready for anything nothing can hold you back.
Do you want to be part of that?
The Role
The position has become available as a result of an exciting internal promotion. Therefore, we are seeking a personable and proactive individual with exceptional attention to detail to join our team of Operations Officers.
As an Operations Officer, you will support the operational delivery and development of the Duke of Edinburgh’s Award (DofE) through managing a portfolio of Licensed Organisations (LOs). These LOs are mostly schools but we also work with other organisations such as colleges, local authorities, and community groups.
The role will be field-based, and you will be expected to visit organisations within your portfolio regularly. When not attending meetings, employees work from home where you will need to have an appropriate home office set up and live within, or close to, the portfolio area of Swindon and Southern parts of Gloucestershire. (please refer to the portfolio map in the job pack).
Whilst you won’t be working directly with young people, you will have the satisfaction of knowing that you are having a positive impact on their future opportunities.
What we are looking for:
We are looking for a team player who is enthusiastic and proactive in their approach. Someone who has a passion for the development of young people, who can engage and influence a variety of stakeholders and who will be an authentic ambassador for the DofE.
You will need to have outstanding communication and interpersonal skills to engage with internal and external stakeholders and have the skills to inspire and influence them to enable young people to participate in DofE.
To undertake the role, you’ll need to be exceptionally organised, have the ability to prioritise your workload, meet deadlines and have excellent administrative skills, being both computer literate and competent in MS Office applications.
We are looking for someone who is flexible in their approach, has a positive outlook and who will actively contribute to our team.
The successful application should live within, or close to, the portfolio area.
As part of the application process, you will be asked to complete competency questions and upload your CV.
What will you get in return?
The opportunity to work for a successful and dynamic charity that has the development of young people at its heart and the wellbeing and development of its people constantly in focus.
You will be joining a team of empowered colleagues working together.
From day one we offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year.
Through our Flexible Working policy, the DofE provides an opportunity to work flexibly to meet yours and our business needs.
How to apply
If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.
The deadline for applying for this role is: Midnight on the 5th of May 2024
Interviews will take place on: 14th of May 2024 in person (Swindon area venue TBC)
The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references, checks covering any gaps of employment/education, confirm the ability to work in the UK and a health check.
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.
The client requests no contact from agencies or media sales.
Estates and Operations Manager
Location: Any CHAS site, (Hybrid with base in Edinburgh, Balloch or Kinross, travel expected between sites, see below for more detail)
Contract: Permanent Full Time (35 hours per week)
Are you an experienced Estates and Operations Manager? We are looking for an experienced individual who understands our goals, to join our dynamic team of professionals.
At CHAS, we provide unwavering care across homes, hospices, and hospitals for children who may die young. We create moments of joy and support families at every step on this hardest of journeys.
The role
Children's Hospices Across Scotland is seeking a dedicated and experienced Estates and Operations Manager to ensure the smooth functioning of our properties and facilities across the organisation. In this critical role, you will oversee a dedicated internal team and external contractors, while ensuring compliance with statutory, legislative and Health and Safety requirements. You will lead a team, coordinating all hard facilities management services, day to day property management, implementing planned and preventative maintenance strategies and maintaining high industry standards for CHAS facilities. You will procure and lead on small projects working closely with our internal teams. Additionally, you will work closely with clinical and non-clinical staff in our hospices to meet the ongoing needs of children, families, staff, volunteers and visitors.
Key Responsibilities
- Develop and maintain a robust planned and preventative maintenance programme to ensure the safety, operation and compliance of the CHAS estate.
- Manage reactive maintenance activities, effectively prioritising requests and allocating resources.
- Oversee the development and delivery of the Asset Management plan and works programme, including condition surveys, informing budgeting and financial planning processes.
- Plan and execute capital works projects, from tendering to commissioning and overseeing project teams.
- Specify, tender, negotiate, and manage Estate, Hard FM contracts and services.
- Monitor and report on the assigned Estate Management and Hard FM budget, ensuring adherence to financial guidelines and preparing multi-year forecasts.
- Ensure statutory compliance, conducting assessments, audits, and inspections while maintaining relevant records.
- Lead sustainability and energy management efforts, promoting environmental action plans and managing utility contracts.
- Oversee security procedures and systems for all CHAS sites.
- Develop and maintain effective systems for estate data management.
- Manage the Hard FM Team, supporting staff development.
- Communicate effectively with Operations Manager Soft FM and Head of Facilities Management & Projects to address site issues and prioritise actions.
Requirements
- Degree/HNC/HND in a Property or Building Services discipline or five years' relevant experience in a similar role.
- Possess IOSH Managing Safely Qualification.
- Proactive with a positive attitude and excellent planning and prioritisation skills.
- Highly developed communication and collaboration skills with the ability to simplify technical information.
- Excellent analytical and problem-solving abilities, including the ability to make decisions under pressure.
- Knowledgeable in Microsoft Office (Word, Excel, Outlook).
- Wide and detailed knowledge of Hard FM Services, including electrical and mechanical systems.
- Experience in managing multi-site estates with both owned and leased premises.
- Demonstrated team management and organisational skills in a multi-disciplinary environment.
- Experience in contract management of outsourced services and suppliers.
- Detailed knowledge of statutory compliance and legislative requirements in property and facilities management.
- Experienced in the use of building management systems and project management.
- Budget management skills and experience.
- Ability to travel to each of our sites across Scotland.
Why CHAS?
At CHAS, we care for dying children and their families. However, we also care about you. Some of the benefits of a career at CHAS include:
- A robust induction programme.
- Development opportunities for your career and leadership progression, and the time to prioritise your personal development.
- A supportive and collaborative work environment.
- Opportunity to make a real impact on the community by delivering best-in-class services.
- Working across different parts of Scotland with diverse stakeholders.
- Flexible and hybrid working available.
- The opportunity to continue paying into existing NHS pension schemes (subject to eligibility), or membership of the Local Government Pension Scheme.
You can view the full range of benefits in the attached benefits document.
Further Information
CHAS support families across the whole of Scotland. Our Head Office is based in Edinburgh, and we have two hospices: Rachel House in Kinross and Robin House in Balloch. We also have our fundraising office in Glasgow, dedicated bases in Aberdeen and Inverness, and Shops in Dunfermline and Kinross.
As this role will closely support our hospices, we would like to speak to candidates who could base themselves from either Edinburgh, Kinross or Balloch and we do expect regular travel across these sites with predicted 3 days onsite/week, varying as needed. The remaining days can be worked remotely.
As a team we work flexibly and are happy to discuss how we can meet business needs while accommodating individual working patterns and requirements.
We are open to hearing from applicants who feel they could excel in the role but may not have all the skills listed above. If you have a strong core skillset within Estates and Operations Management and are eager to learn, we encourage you to apply
This post is subject to a Basic Disclosure Scotland check.
We expect interviews to take place on 1st May 2024.
Interested?
If this sounds like you, then we would love you to apply!
Follow the link to find more information including:
· Full job description
· Full list of benefits
· Contact details to arrange an informal chat with the hiring manager.
· Contact details for support with the recruitment process.
To complete your application you will be asked to answer a couple of questions and submit your CV or complete our full application form.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
What does BCP do?
Broxtowe Community Projects (BCP) is a small charity (registered number 1195969) based in Beeston, Nottinghamshire. We work across the geographical borough council area of Broxtowe (NG9 and NG16 postcodes) to alleviate poverty, isolation and hardship. Please see our profile page for an in-depth look at what we do, our values and purpose, or visit our website to find out more.
This is an exciting year for BCP in terms of solidifying our growth and development, and this is where you come in! We are looking for an operations manager to help oversee our existing projects as well as those in development, along with ensuring smooth day-to-day operations remain smooth. Our ops manager will support our staff, admin, and volunteer team leaders to ensure they feel supported and empowered in their roles, The role will also undertake and ensure effective monitoring and evaluation of our funded projects so that we can maintain positive relationships with our current funders and confidently seek relationships with new funders.
You will be someone who is compassionate and has a real understanding and empathy around the determinants of poverty and you will want to make a tangible difference to peoples' lives. You will be a creative thinker, with excellent data analysis skills and a high emotional intelligence. You will be confident managing multiple projects and able to maintain focus on both the day-to-day running of our core projects, such as the foodbank, as well as implementing and overseeing shorter term and one-off funded projects.
You will be confident working with people across multiple levels of the organisation, including key stakeholders, and feel empowered to make suggestions and recommendations to our board of trustees. You will also be someone who is well organised, with good people skills, as well as willing to engage with service users and key partners in finding solutions to emerging issues effecting peoples' lives, such as the cost of living crisis.
Interview: shortlisting will take place on 21st April and interviews will be held on 26th April
Hours of work: 25 hours p/w. 15 hours from our offices minimum, the rest is flexible and can be worked from home by agreement. Pattern of work to be agreed but some flexibility will be required including evenings and occasional weekends to attend meetings and events. The postholder will be present for walk in sessions and social supermarket sessions.
Location: Various, including our Beeston base, activity sites across Broxtowe and from home
Overall purpose of the post:
To manage the day-to-day running of this growing charity in Broxtowe and ensure its continued development, working proactively with the trustees to provide day-to-day operational coordination and implement agreed development initiatives.
To coordinate current projects, with a particular focus on the foodbank, and to establish additional services in accordance with community needs.
Principal duties:
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To promote the aims, objectives and values of BCP, primarily the development of a sustainable community.
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To provide effective supervision, management and oversight of the day to day administration of the charity, including HR/staff, maintenance of user data, arranging DBS checks and overseeing the implementation policies and procedures.
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To support and oversee the volunteer coordinator to manage a team of volunteers, providing them with ongoing training, support and opportunities.
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To support and oversee the admin assistant providing them with ongoing training and support
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To develop and execute an effective communication strategy, creating promotional materials, press releases and maintaining the BCP Facebook and Instagram accounts.
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To oversee day to day financial controls in partnership with the treasurer
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To actively represent BCP at relevant meetings and events when required by the trustees.
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To oversee the day-to-day coordination of BCP resources. This will include acting as a key holder for BCP.
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To report regularly to the BCP trustees.
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To ensure safeguarding (children and vulnerable adults) is properly managed.
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To monitor changes in food safety regulations, keep accurate records in the safer food better business food management record and to effectively manage health and safety/food safety policies as required by the law and by instruction from the trustees.
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To undertake personal development training as required.
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Any other tasks as required by the charity, within reasonable expectations
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To Staff and coordinate walk in sessions and social supermarket sessions
Please note, this post will involve working directly with children and vulnerable adults. An Enhanced Disclosure from the Disclosure and Barring Service including a check of barred lists will be required for the post-holder.
PERSON SPECIFICATION
- Administrative skills including data storage, use of computer, Microsoft Office software and internet
- A can-do attitude with evidence of previous successful initiatives that have improved community facilities or the lives of residents in a local community
- Experience of managing budgets and preparing financial reports.
- A commitment to non-discriminatory practice and equality of opportunity
- Willingness and ability to undertake training and development
- Access to own transport (for which a mileage allowance is payable) or willingness to use public transport to attend our projects across Broxtowe
- Previous experience of successful fundraising activity with examples.
- Previous experience of working with volunteers in a community setting.
- An understanding of Broxtowe communities and the issues that affect local residents.
- Ability and willingness to work flexibly according to the needs of the job including evenings and weekends where necessary
- An awereness of food hygiene practices, willingness to undertake a level 3 course in food hygiene and understanding of health and safety and COSHH systems.
- effective project monitoring and evaluation skills
- experience of coordinating multiple projects and budgets with competing deadlines
Please ensure you answer all three screening questions and submit a CV and covering letter outlining your interest, fit and experience / transferable skills that you feel are relevant to this role this role along with your alternative availability for interview if you cannot make Friday 26th April.
We support & empower our communities to end poverty and isolation through delivery of community inspired services, projects and events across Broxtowe
The client requests no contact from agencies or media sales.
We have an exciting new exciting and challenging opportunity for 2 Operation Managers National Homicide Service (HS), covering either the east or west of England and Wales. You will work from home or a local VS office if available, 37.5 hours per week.
Do you want to be part of a unique service providing the highest quality support to families bereaved by homicide and those who are eye-witness to homicide? Do you want to lead a supportive, passionate and committed team?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
As an Operations Manager you will:
- support the Deputy Head of Service to maintain the highest standards of service delivery, across a widely geographically dispersed team
- lead a team of Team Leaders to meet VS & Homicide Service standards & contractual requirements
- support staff & volunteers to keep them safe within their role
- working closely with a range of stakeholders
You will need:
- good organisational skills, able to prioritise effectively & experience of setting & monitoring key performance indicators
- effective communication skills & experience of leading and managing people who work in different ways
- experience of leadership & implementation of change management processes
- ability to build constructive working relationships
- understanding of government policy related to victims & the Criminal justice system
- knowledge of the impact of trauma and bereavement & the importance of trauma informed practice
- understanding of voluntary & statutory agencies
- knowledge of safeguarding practices
- to be prepared to travel across this large geographical area including occasional overnight stays
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement.
Please see attached Job Description and Person Specification for full details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria. Please give examples where appropriate, and show your aptitude for post. Please ensure you answer each shortlisting criteria including the need to drive and have your own mode of transport. Please list your preferred area East or West on your application form.
We looking forward to hearing from you.
Interview dates: 29th and 30th April - by Zoom.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are Made in Hackney
Made in Hackney started life in 2012 as a community cookery school working across London with the mission of tackling the climate crisis, health inequalities and bringing communities together using the power of plants. The impact of our work is varied, far-reaching and very real; changing hundreds of thousands of people’s lives for the better. We provide diverse culinary education, inspiration and support networks needed to ensure no one is left behind in the transition to a plant-centred, planet-friendly diet.
When you join Made In Hackney – you become part of this pivotal movement, where a new type of food culture is being formed with care, compassion and justice at its core.
We are seeking a highly motivated and strategically minded individual to become our Head of Operations and a key member of the Senior Leadership Team. You will have experience working in a senior role in the areas of operations, HR and governance. You will help the charity comply with health and safety requirements, safeguarding best practice and data protection and lead in developing organisational policies.
You will have a passion and flair for improving operational processes and efficiency, administering CRMs, and monitoring and evaluation to ensure we operate most effectively. You will not shy away from problem-solving operational challenges and thrive in supporting the core team (of 10 staff) to ensure the smooth running and ongoing development of the organisation. We appreciate you may not have all the experience outlined in each category below but if you excel in a few key areas please still apply.
The experience of working for Made in Hackney is varied, unique and rewarding. There is plenty of room for the successful candidate to be creative and bring new ideas for developing services.
Responsibilities include:
Leadership, Strategy and Governance
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Be an active member of the Made in Hackney Senior Leadership Team, working together to galvanise the organisation behind the strategic plan
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Contribute to strategic discussions on the future path of the organisation; providing oversight on key initiatives as required as a member of the Senior Leadership Team.
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Proactively participate in and/or lead team meetings to ensure effective communication and mutual support
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Provide lead support to the Board of Trustees, assisting the Chair with trustee meetings, keeping the Charity Commission website updated, and assisting with trustee recruitment, induction and training, board reviews etc;
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Act as the lead staff team representative on the Resource & Remuneration board sub-committee
HR & Training
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Lead the organisation’s HR function ensuring employment practice is legally compliant and fair, with a focus on being a fully inclusive employer;
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Keep abreast of the latest guidance in employment law and HR legislation, acting as the lead liaison with Croner external HR support;
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Act as MIH’s Lead for:
Safeguarding - conducting regular reviews of safeguarding policy, procedures and regular training for staff, trustees and volunteers and completing;
Data Protection - ensuring Data Protection Policy review and organisation-wide compliance and responding to any data incidents or breaches;
Training - overseeing staff/volunteer/trustee training and lead on implementing staff wellbeing initiatives eg. socials, team building days etc; -
Oversee monthly staff salary payment and coordinate with external payroll provider;
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Responsible for regular organisation-wide policy, procedure and risk assessment reviews
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Oversee any organisational structure reviews and ensure a system is in place for staff to receive regular and motivational feedback, and feel supported and able to perform their role;
Salesforce Admin
To be the main point of contact for core users' technical support and training needs, and to develop the Salesforce platform to improve organisational efficiency, relationship management and income generation. Intensive training will be provided to support this role.
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Act as the system administrator and manage admin functions including assigning new users, creating reports, dashboards, surveys, application forms etc;
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Onboard and train new users, and grow the level of expertise among the core team;
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Implement custom features when new work streams/programmes are set up and as organisational needs grow;
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Oversee support partnerships with external technical support and training providers.
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Support the Head of Fundraising & Communications and Community Programmes Manager with the creation of reports and dashboards in salesforce to present programme outcomes for funder and trustee reports and the MIH Annual Report;
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App Integration – use apps such as Mailchimp and 123 Form Builder (survey software) and integrate with Salesforce
Venue Management
MIH has a part-time Venue Manager who is responsible for the general upkeep and maintenance of the ‘Liberty Hall’ kitchen venue. The Head of Operations will oversee them and support key areas of venue management in the following ways:
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Manage relationship with venue partner ‘Clapton Commons’ to ensure key services of venue are running smoothly and represent MIH in oversight committee meetings;
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Ensure venue and office equipment is safe to use and repaired/replaced/PAT tested on time;
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Ensure the venue meets the latest Health & Safety requirements, Fire Safety Standards and is fully accessible;
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Support acquisition of new kitchen equipment when required, such as ovens, hobs etc either from a donated source or purchased from a supplier;
Finance
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Organise quarterly budget meetings between the core delivery team and Finance Manager to review budget and expenditure;
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Ensure the finance team understands the requirements and deadlines of board meetings and provide reminders to them for preparing the required financial reporting.
Line Management
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Line management responsibility for 3 direct reports, creating a supportive environment for growth and development
Apply with:
1. a CV with your career history and relevant experience for the role;
AND
2. a cover letter outlining what has attracted you to apply for the role of Head of Operations at Made In Hackney and what makes you the right candidate for the role.
The client requests no contact from agencies or media sales.