Assessment Administrator Jobs in Greater London
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This role will be a crucial part of Baytree’s Adult Education team, which currently consists of an Academic Manager, one other Academic Administrator (who is reducing her working hours after many years of service for Baytree), two ESOL tutors and the Women’s Service Director. This new role will work collaboratively with the current Academic Administrator and the rest of the team to ensure the delivery of relevant and high-quality academic, adult education programmes in accordance with secured funding contracts. The primary focus of these roles is to recruit, welcome and guide potential new students through the admissions process and undertake the administrative tasks necessary to ensure the smooth running of the Adult Education department, particularly the planning and delivery of high quality, relevant adult education courses.
The client requests no contact from agencies or media sales.
Salesforce Administrator
Salary: £47,000 to £50,000 per annum (pro rata)
Role Type: Full-time, fixed-term (18mths) (pro rata)
Location: Hybrid, 2 days a week in London King's Cross office
Closing date: 15 April 2024
About Us
We’re an independent charitable foundation funded by Lloyds Banking Group. We work in partnership with small and local charities, people and communities, changing lives and working towards a more just and compassionate society.
Through unrestricted funding, support to develop, and influencing policy and practice we help small and local charities thrive, communities grow stronger, and people overcome complex issues and - barriers so they can transform their lives.
The Foundation has an ambitious plan for the development of our Customer Relationship Management system (CRM), Salesforce, and we are now looking for a Salesforce Administrator to join our team on a fixed-term basis for 18 months.
The Benefits
-Salary of £47,000-£50,000 per annum (pro rata)
-Generous annual leave (25–30 days pa plus bank holidays)(pro rata)
-Pension scheme (up to 13% contribution by the Foundation)
-Private medical insurance that includes dental, eye care and mental health (on completion of probation)
-Comprehensive training and development plan and dedicated budget
-Employee assistance programme
-Season ticket loan
-Cycle to work scheme
-Flexible working (part-time, hybrid working, compressed hours, etc.)
-Enhanced family pay (maternity, adoption, paternity etc.)
-Volunteering opportunities (two days per year)
We’re committed to supporting every one of our team members to achieve their full potential as we understand that every single person working with us is vital to both our success and the success of the organisations we support. That’s why we prioritise your development as well as providing flexible working options and volunteering days.
So, if you’re ready to engage with a variety of people and make a real difference, read on and apply today!
The Role
As a Salesforce Administrator, you will work with the Lloyds Bank Foundation’s Systems Manager to deliver the Salesforce roadmap for 2024-2025 in an effective and timely manner.
-You will contribute to the delivery of Salesforce projects, which include new external system integrations.
-You will work as part of the team to decommission the system thorough which we currently administer our Matched Giving programme and transition the programme to Salesforce.
-You will contribute to the maintenance and development of existing Salesforce grant management processes.
-You will manage and support users, including creating and maintaining training materials.
-You’ll be a self-starter and a motivated member of the team, who is unphased by working to deadlines or under pressure and has a good eye for detail, enabling us to deliver our emerging programme of work with excellence.
About You
To be considered as a Salesforce Administrator, you will need:
-Salesforce Admin certification.
-Demonstrable experience working in the administration and maintenance of Salesforce, Sales Cloud, Experience Cloud or Nonprofit Success Pack in Salesforce Lightning, including the configuration of flows, data management and integrity, user management and support.
-Experience with the implementation of external system integrations.
-Strong organisational and project management skills.
-Experience identifying and gathering requirements from users and stakeholders.
-Proficient communication skills, both verbal and written. Ability to positively engage with stakeholders and Salesforce users internally and externally.
-Experience providing user training and developing effective training materials.
-A high level of experience working with GDPR and data protection requirements.
-Excellent attention to detail.
Key dates
-The closing date for this vacancy is 23:59 on Monday 15 April 2024
-First interviews for the position will happen online and are scheduled for 23-25 April 2024
-Second interview dates will happen in person at our offices near King’s Cross in London and are scheduled for 1 May 2024
Anticipated start date for the successful candidate is early June
Further information
The Foundation is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making changes such as providing note takers during interviews, additional time given for assessments and allowing candidates to use specific accessibility software so that Disabled people or those with long term health conditions can fully participate. We have Disability Confident Employer Committed status which guarantees an interview to Disabled people who meet the essential recruitment criteria. Please refer to our website for more information.
If you are not able to use our online application system and you would like to apply in a different way, such as having the application form in a Word format or if you would like to submit your application as a video, then please contact the HR team by visiting our website to explore this further.
Please note that in the event of a high volume of applications being received, we reserve the right to close this role earlier than the stated closing date.
Job Title: Wellbeing Coordinator
Hours: 35 per week
Salary: £35,392 per annum
Location: Home working, with travel across the UK
Reports to: Clinical and Recruitment Director
About the Organisation:
The organisation is a fun, forward-thinking, and creative UK charity that has been transforming the lives of seriously ill children and their families for more than twenty years. The free-of-charge programs are designed to address the loneliness, isolation, and sense of being different that affect the quality of life for children living with serious illnesses.
PURPOSE OF THE ROLE:
The Wellbeing Coordinator will play a pivotal role in ensuring the well-being of children and young people attending our camps. They will assess the social, emotional, and developmental needs of children and young people attending camp to determine the support needed during the camp experience. They will work alongside volunteers and colleagues to implement support strategies at camp that meet these needs.
They must assess, respond to, and escalate safeguarding concerns. The successful candidate will be a registered Children's Nurse with experience in CAMHS (Child and Adolescent Mental Health Services) or a special interest in children's mental health. They will work closely with camp staff, healthcare professionals, and volunteers to create a nurturing environment that supports the diverse needs and will contribute, when appropriate to nursing / clinical knowledge to ensure a safe and effective service.
MAIN DUTIES & RESPONSIBILITIES:
Over The Wall seeks an individual passionate about the well-being needs of children and young people who use our service. You will also be a qualified nurse and occasionally use your clinical knowledge and skills to support the OTW Nursing Team when necessary.
Knowledge and expertise:
- Apply the basic principles of child and adolescent development and theoretical knowledge to work with children, young people, and their families.
- Sensitively relate to children and families of diverse backgrounds.
- Establish effective relationships and interactions, using age and developmentally appropriate approaches, to identify children and young people’s interests, strengths and vulnerabilities.
- Collaborate with the multidisciplinary team to identify health and wellbeing issues for specific groups of children/young people and for individuals.
- Work with families, professionals and children and young people to identify and plan for their psychosocial and safeguarding needs at camp.
- Work with the multidisciplinary team to develop and implement integrated individualised care plans, encompassing interventions and/or strategies to support children/young people’s and families camp experience.
- Collaborate with the multidisciplinary team to establish a camp environment in which children/young people feel safe, welcomed, respected and encouraged.
- Attend camp as a member of the Support Team, with a specific focus on behaviour, social and emotional needs (including mental health), and safeguarding.
- Supervise, mentor and support volunteers and staff in managing campers’ psychosocial wellbeing and behaviour at camp.
- Work collaboratively with the Nursing Team and the Clinical Team to ensure integrated holistic care.
- Ensure systems to monitor camper psychosocial wellbeing at camp are followed.
- Liaise with parents/carers and professionals as appropriate to support campers’ experience at camp.
- Deliver training and supervision around psychosocial issues, behaviour and safeguarding.
- Attend the relevant multidisciplinary meetings to contribute to coordinated assessment and support, raise any concerns and seek advice.
- Monitor and review the impact of interventions.
- Maintains and updates own clinical expertise.
- Takes every reasonable opportunity for maintaining, developing and acquiring competencies and skills for self-development.
- Provides support and guidance to Camper Recruitment Team and other staff around wellbeing and determining camper suitability.
- Leads the discussions with families and campers' wellbeing/psychosocial teams to clarify any issues/concerns and assess the suitability of the campers for camp.
- Ensures the provision of care is in accordance with OTW polices & procedures.
- Ensures high standards of care planning and documentation.
- Works autonomously to provide specialist knowledge to inform sound decision making.
- Contributes to the allocation of campers, taking into consideration individual camper needs and dependencies.
Camper Engagement:
- Develop informative, engaging, and relevant pre-camp communications for campers and their families.
- Collaborate with colleagues to provide creative age and developmentally appropriate methods for engaging children, young people and their families in the development and evaluation of services.
- Advocate for the needs of children and young people.
Record Keeping and Administration:
- Maintain accurate, factual, and contemporaneous records of camper/family contacts and interactions.
- Ensure personal information or observations about individual children/young people are appropriately shared with colleagues to support integrated multidisciplinary care.
- Record and report all concerns relating to needs assessment or safeguarding children to the appropriate member of staff.
- Keep objective and contemporaneous records of contacts, interventions and outcomes for campers and be able to utilise this information to inform future assessments and practice.
- Represents the organisation within internal and external networks.
- Promotes the corporate image of OTW to all individuals, groups, and organisations.
- Demonstrates professional attitude in dealing with campers/families, visitors/relatives, and colleagues, maintaining good relationships.
Networking:
- Develop strong and collaborative professional links within health and social care.
- Develop strong relationships within SeriousFun Children’s Network.
- Work alongside the Clinical and Recruitment Director, Nursing Coordinator and the Camp Director, as well as the wider staff team and clinical volunteers to ensure that care, treatment and service needs are met.
Personal and Professional Development:
- At all times maintain appropriate personal and professional boundaries.
- Maintain appropriate professional contact with campers and families, whether face-to-face or via online systems, telephone, or text.
- Ensure the responsibilities for camper confidentiality are maintained in all contacts with young people, families and any other individuals or organisations.
- Maintain own personal and professional development, acting on opportunities for learning.
- Be responsible and proactive in maintaining personal physical safety and emotional wellbeing, utilising supervision and support systems on offer.
- Ensures compliance with law, policy and stakeholder standards (eg SFCN).
- Meets deadlines set by the Clinical and Recruitment Director and Senior Management Team.
Information management:
- Provides reports as necessary.
- Collates as required quantitative and qualitative information.
- Analyses, interprets and presents data to highlight issues and risks, and support decision making.
- Maintains data quality standards when using IT systems.
Resource management:
- Ensures the efficient and effective use of stock, provisions and equipment within delegated budgets.
- Ensures adequate supply of clinical equipment at camp, supporting the warehouse and logistics operative.
Physical, mental & emotional effort:
- Travels within the UK and spends significant time away from home at camp and head office.
- Manages unpredictable work pattern and load.
- Demonstrates a flexible approach in working practices in order to meet the changes in service needs and emerging demands.
PERSON SPECIFICATION:
- Registered Children’s Nurse with current NMC (or equivalent) registration.
- Degree.
- Evidence of recent CPD.
- Minimum of 2 years’ experience of working with children and/or young people.
- Minimum of 3 years post-nursing qualification.
- Experience in responding to and de-escalating challenging behaviour.
- Experience in undertaking risk assessment.
- Understanding of the developmental, social, emotional and practical impact of serious illness on children/young people and their families.
- Experience in assessing and/ or supporting mental health.
- Understanding of current child protection/safeguarding law and effect disclosure management.
- Able to travel to range of locations.
- Full driving licence.
- Able to attend residential camps.
- Self-motivated.
- Clear about personal accountability.
- Emotionally resilient, clear personal and professional boundaries and awareness of risks in this role.
Diversity, Equality and Inclusion Statement
We actively encourage applications from the broad spectrum of diversity reflected in the charity’s beneficiaries, both in terms of visible and non-visible characteristics. They aim to ensure that any difference is valued regardless of where you are in the community.
Safeguarding Statement
The charity is committed to Safer Recruitment and REQUIRE at least two professional and independent reference checks, with one of the reference checks being the last or current employer.
The client requests no contact from agencies or media sales.
Young Enterprise works directly with young people, teachers, volunteers and influencers to build a successful and sustainable future for all young people. As a youth focused Charity, we take pride in creating opportunities and experiences which support young people in discovering who they are and the talents they hold.
The Team
This is a fantastic opportunity to join a dynamic, progressive people centred HR Team. As a HR Team we are passionate about equality, creating an environment where each person can thrive, contribute and grow as a professional. The HR Administrator role is positioned as a key contributor to the HR Strategy and daily operations, working closely with experienced HR Professionals.
The Role
This is an ideal opportunity for someone looking to develop their HR expertise and HR practitioner style within a fast-paced innovative team. We are looking for an energetic, proactive, skilled HR administrator to join the HR Team on a permanent basis. There will be a big focus on your long-term development journey within the HR field, ensuring your knowledge and skills are consistently evolving.
The primary purpose of the role is to assist the Head of Human Resources (HoHR) and HR Business Partner in providing a comprehensive HR administrative service which touches all areas of the business.
- The HR Administrator will act as the first port of call to employees and external partners for all HR related queries.
- Carrying out general administrative tasks; responding to queries, contractual terms, recruitment paperwork and starter packs, referencing, maternity and managing the HR email inbox.
- Carrying out generalist administrative tasks for the HR Department, for example, responding to queries, devising standard Human Resources documents and letters and managing the HR email inbox.
- Demonstrating a good base knowledge and understanding of current employment law to ensure all administration tasks are completed compliantly.
- Ensuring that all payroll instructions are prepared and logged in time for the monthly payroll sign off and submitted to the Finance & Payroll Manager, for example; contractual variations, new starters, leavers, contractual benefits and staff benefits.
- Co-ordinating end to end HR recruitment processes, including Disclosure & Barring Service (DBS) check processing as required.
- Providing an effective Human Resources administration service relating to the employment lifecycle; recruitment, onboarding, leavers and exit interviews.
- Acting as systems administrator for Breathe, configuring the system as required, controlling all user access, managing data flows in and out of the system and ensuring accuracy and data protection compliance and liaising with Breathe to troubleshoot queries as required.
- Ensuring the Breathe HR Database accurately reflects current staff population. This includes inputting starters and leavers, contractual amendments, change of details, annual leave and recording of sicknesses and other leave.
- To Provide HR data and reporting as requested.
- Ensure HR policy and procedures suit remain up to date and accessible to the wider business via central HR folders.
- Direct Employees and Leaders to the relevant HR policies and procedures upon enquiry.
Skills & Experience
- Proven experience as a HR administrator or HR assistant.
- CIPD qualification or HR Certification is desirable or relevant HR experience.
- An understanding of HR processes and systems.
- Understanding HR software systems, like Breathe.
- Computer literate with programmes such as word, excel, etc.
- Good/current understanding of UK employment laws.
- Organisational skills and ability to prioritise.
- Good interpersonal and communication skills.
- An ability to deal with confidential information and maintain confidentiality is essential.
- The ability to work independently and problem solve and to be able to work well under pressure to required deadlines.
- Good organisational ability.
- Personal resilience and the capacity to work effectively and stay calm under pressure are essential.
- Ability to deal tactfully and professionally with colleagues is essential.
- Attention to detail and accuracy.
Qualifications
- Right to work in the UK
- Provide two professional references
Why work for us?
- People-focussed with a friendly and supportive work-place culture
- An active commitment to equality and diversity
- Generous holiday allowance of 7.2 weeks (pro-rata) plus your birthday off
- Access to NHS top-up scheme, for money back on expenses such as dental and optical
- Access to an Employee Assistance Programme
- Cycle-to-work scheme
- Group Life Assurance
- Access to various employee friendly initiatives such as Discount and Benefits platform, Leave Purchase scheme, part financial contribution to Professional Development etc
If this role appeals to you, we’d like to hear from you! When you join us in building a successful and sustainable future for young people, you can expect all the recognition, support and rewards you need to grow and develop yourself.
This is a Home working or Hybrid role, working out of our London office a minimum of 4 times per month.
To apply, please submit your CV and covering letter (up to two sides of A4) outlining your suitability for the role based on the Job Description and Person Specification by Thursday 11th April. Applications without a cover letter will not be considered.
Please note that, although we endeavour to respond to all applications, if you have not heard from us by two weeks from the closing date you should consider your application unsuccessful.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Fuel Bank - Support Administrator
Location – Remote based role with occasional travel to the Midlands for team meetings & training.
Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 20+ hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance.
Salary - £11.55ph (salary review’s to be conducted in April 2024).
Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?
Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.
As a Support Administrator, you will work closely with the team to support the communications through the email inbox, holding telephone assessments and by the processing of queries and applications. You will also work closely with other departments within the charity and ensure clear and consistent communication is delivered and additional support is given where needed.
Some of your duties and responsibilities include:
· Manage the daily queries that are received into the team’s inbox.
· Holding telephone assessments to establish the support needs of the client.
· Request additional information as required in regard to applications.
· Liaise with partners and applicants to ensure all relevant detail is given and gathered.
· Update inhouse systems and Excel spreadsheets.
· Monitor progress rates of applications and where communication may be needed.
· Ensuring all data is correct so that Internal departments can trust the integrity of the data on the company’s system.
· Escalate any queries where needed to other members of the team.
· Build relationships with key partners via calls and emails.
· To assist with all associated administration.
· Ensure the smooth running of each application.
· Liaise with internal departments regarding follow up communications.
· Produce reports where required for senior team.
· Accurate electronic filing of documentation.
The person for the role will:
· Have excellent interpersonal skills and be able to adapt the way you communicate to suit different situations.
· Have excellent written and verbal communication, with telephone customer service experience.
· Have strong empathy skills with real life skills to deal with sensitive situations with compassion and understanding.
· Have a passion for working in this area of support work.
· Have knowledge of internal IT software operating systems preferable.
· Have a good understanding of Microsoft Office particularly Excel and Outlook
· Be an effective communicator.
· Have effective problem-solving skills.
· Have the ability to manage workload effectively and prioritise.
· Be an effective decision maker.
· Have the flexibility to support customers and partner communications.
· Have great attention to detail.
· Be results focussed.
· Hold high personal values.
· Be organised.
· Have a continuous improvement mind-set.
· Be a great team player.
An understanding of the energy or this charity sector would be desirable but is not essential.
What will you receive in return:
· Support from a team of like-minded individuals who will support you to succeed in the role.
· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.
· A flexible working week to ensure work life balance.
· Enhanced pension contributions.
· Equal opportunity employers.
· Full onboarding programme with ongoing training and development opportunities.
The client requests no contact from agencies or media sales.
Full-time – 37.5 hours per week (Working Hours will be scheduled between 9.30am and 8.00pm) Part time or flexible working applications will be considered.
The Brent Centre for Young People is looking for an experienced, dynamic person to join its Clinical Administration Team.
The Brent Centre for Young People is a charity based in North West London (Kilburn) that provides psychotherapeutic treatments to young people aged 11-25 years, who suffer with emotional difficulties and have mental health needs. The Centre has an international reputation and delivers world-leading evidence-based practices to young people across North West London. On average, the centre helps over 700 young people per year through its In-house and Outreach Services.
We are looking for an experienced clinical administrator with strong people and communication skills to help run our clinical services.
This post is an exciting opportunity to be part both of supporting the growth of this new service and supporting clinical administration at the Brent Centre within an existing small team.
The suitable candidate will have at least two years’ experience of clinical and/or general administration and reception duties. This post will suit a confident, reliable individual with strong interpersonal, organisational and communication skills.
You will be expected to be confident in IT skills (including the use of Microsoft Excel to an intermediate level) and apply them to recording data accurately on a daily basis on our client database.
We are looking for someone who demonstrates a high level of professionalism, can work to regular deadlines, can problem solve when faced with difficult situations, adheres to confidentiality and can communicate professionally, politely and effectively with young patients, their families, our clinical and non-clinical staff team and our external contacts, such as GPs.
The post requires sensitivity to the needs of young people with emotional difficulties and the nature of therapeutic work and their families. Experience with young people or with mental health is advantageous.
You will be expected to work a range of shifts between 9.30am to 6pm, 10.30am to 7pm and 11.30am to 8pm, to be agreed.
The candidate will have excellent skills, when carrying out duties of the post.
Closing date: Thursday 4th April at 5pm
Interviews: TBC
Shortlisted candidates will be required to take a 30-minute test
About the role:
As a Recruitment/HR Administrator, you will be joining a small dedicated Recruitment team providing an effective and efficient recruitment service to meet the organisation’s resourcing and staffing needs. You will be the first point of contact for internal and external enquiries and requests to the team; providing a high level of customer service throughout the recruitment cycle.
You will also be responsible for carrying out the administrative tasks for the recruitment and on-boarding of new staff and ensuring that our recruitment processes, continue to adhere to best practice, equality, fairness and relevant employment legislation. You will also be involved in the wider HR team's Projects on EDI and organisational changes, this will include designing and delivering training to hiring managers and wider SHP staff.
As an integral part of the HROD team you will have the opportunity to welcome new starters into the organisation with a positive attitude and insight into a flourishing career at SHP.
There is ample opportunity for the role to be worked from home, with an occasional need (e.g., 1-2 days per week) to attend our head office in King's Cross to facilitate interviews, attend team meetings and other business needs.
About you:
- Demonstrable experience of working in a busy office environment within HR and or recruitment with experience of working with and maintaining HR and Recruitment systems, including but not limited to ATS (applicant tracking system), payroll, HR and DBS services.
- A strong understanding of the key administrative tasks carried out within a recruitment process and of the legal requirements of the recruitment process and HR department.
- A pro-active approach and ability to work using own initiative.
- Able to understand and follow written policies and procedures, maintain confidentiality and securely protect data with an attention to detail with the ability to process and update information accurately.
- Strong time management skills, able to effectively manage workload, multiple priorities and meet tight deadlines.
- Able to use MS Office package (particularly Word, Excel and Outlook) at an intermediate level.
- Strong interpersonal and communication skills – able to communicate effectively verbally and in writing with a variety of people from candidates to hiring managers etc. and ability to work effectively as part of a team and build good working relationships at all levels.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 7th April at midnight
Interview Date: Monday 22nd April via Microsoft Teams
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you have HR, payroll, or recruitment admin experience
Are you looking for experience of working in a third sector organisation
Do you want to work with a leading advocacy charity organisation supporting those in need?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About the role
We have an exciting opportunity for a Human Resources Administrator to join our team on a 6-month fixed term contract for maternity cover. You will:
· Undertake relevant administration on the HR Information system, iTrent
· Note take at Employee Relations, wellbeing and ill-health capability meetings
· Ensure onboarding process are completed and risk assessments are updated where necessary
· Monitor sickness absence and highlighting concerns with HRBP’s
· Supporting with recruitment of colleagues utilising our applicant tracking system, Networx
· Processing Occupational Health referrals
· Participate in specific HR projects as required
· Create and maintain electronic employee files
· Undertake any other reasonable duty as requested
About you
We are seeking applicants with at least 2 years of experience of HR and/or payroll, strong IT skills, and desirably with experience of using iTrent and CIPD Level 3. You should have strong customer service skills, be an excellent communicator, both verbal and written, and have an understanding of the employee lifecycle and production and analysis of metrics.
As this is a 6-month fixed term contract you should be able to demonstrate that you are a self-starter, confident working on your own initiative and manage a workload with multiple and, sometimes, conflicting demands.
How will you make a difference?
You will be directly supporting our colleagues, allowing them to focus on delivery of our advocacy and support services. Supporting and guiding managers and leaders by the provision of timely and accurate information.
Benefits:
- 28 days annual leave plus bank holidays, pro-rata
- 5% employer pension & 3% employee contribution
- Salary sacrifice pension scheme
- Separate Life Assurance Cover
- Staff discount scheme including retail discounts, entertainment, holidays etc
- Discounted Gym Membership; Employee Assistance programme
- Supportive working environment fostering a good work/life balance
- Support with continuous professional development
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications; 14:00 on 25 March, however, VoiceAbility reserve the right to withdraw this vacancy before this date.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
Job Title: Assessment Hub Caseworker
Base: Newham, London
Reports to: Team Leader
Hours: Monday-Friday, 09:00-17:00
Pay: £14 + holiday pay = £15.69 or £19.00 per umbrella per hour
Assignment: 1 month with potential extension
Purpose of Role:
As an Assessment Hub Caseworker at our confidential Newham Integrated Rough Sleeper Service, you will play a vital role in rapidly assessing service users within a 28-day assessment centre and creating suitable and sustainable Move-On Plans to resolve homelessness. Your responsibilities also include engaging with individuals leading a street-based lifestyle,' including those sleeping rough, with the objective of connecting them with the appropriate services and facilitating their transition into more stable living conditions. You'll work to increase service user choice, involvement, and empowerment, promoting sustainable change while coordinating efforts to achieve positive outcomes for each client. Additionally, you'll focus on building and strengthening service user's personal strengths and social networks, both in the UK and their country of origin.
This role demands flexibility and a proactive approach to engage with hard-to-reach service users and provide a range of effective interventions. Key activities include identifying and establishing contact with service users sleeping rough, including those initially unwilling to engage with services. You'll collaborate with drug and alcohol teams to facilitate access to treatment, work with Mental Health Agencies to address mental health issues and ensure ongoing health care access for service users. Moreover, you'll support efforts to divert newcomers to rough sleeping, encourage people to return to their home communities, and cooperate with local Housing Providers to maximise accommodation opportunities.
You'll participate in street counts when required, represent the team at external forums, and maintain accurate service user records in compliance with Change Grow Live's procedures and protocols. This role may entail working irregular hours, including unsociable hours and during severe weather conditions.
General terms of reference:
- In carrying out the above duties, you will:
- Work flexibly across operational sites as required.
- Maintain an agreed number of hours of work to ensure optimal service provision.
- Continuously seek to improve your personal performance, contribution, knowledge, and skills.
- Participate in appraisal, training, and supervision processes.
- Stay updated on developments in services, legislation, and practices relevant to the client group.
- Promote anti-discriminatory practice in alignment with professional and legislative frameworks and organisational policies.
- Ensure the implementation of all CGL policies.
- Contribute to maintaining safe systems of work and a safe environment.
- Undertake other duties appropriate to the grade of the post.
- Person Specification
Education Knowledge and Experience:
- Understanding of the needs of people who are rough sleeping and/or begging.
- In-depth knowledge of at least one of the following: substance misuse, alcohol misuse, mental health.
- Understanding of service users who have multiple and complex needs.
- Understanding the importance of multi-agency working within a strength-based, asset-building approach and maintaining professional boundaries.
- Experience in facilitating multi-agency meetings.
- Experience and commitment to working positively in partnership with a range of statutory and voluntary agencies.
- Strong administrative, recording, and reporting skills.
- Knowledge of safeguarding procedures applicable to children and vulnerable adults.
- Knowledge of Supported Housing.
- Good knowledge of services available to our client group in Newham.
Abilities and Skills:
- Excellent communication, negotiation, and advocacy skills.
- Confidence to build and maintain relationships with a wide range of services, representing the organisation and creating effective pathways.
- Ability to work autonomously as well as part of the team.
- Ability to work with confidence and patience with clients unwilling to engage with services and those exhibiting challenging behaviour.
- Willingness to work unsociable hours as and when required.
- Good level of IT literacy, including the ability to use IT systems, including Microsoft Office applications.
- Ability to critically reflect and evaluate interventions, service delivery, and areas for development.
Desirable Criteria:
- Experience of working as part of an assessment team or an outreach team.
- Experience of working with service users sleeping rough.
- Experience of working in a social care environment.
- Knowledge of local services and geography.
- This post is subject to a DBS check at an enhanced level.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Administration Officer – England South
We are recruiting an Administration Officer to provide an effective and comprehensive range of administrative support to workstreams/projects, which will enable the charity to fulfil its function in the South of England to a high-quality standard.
What you will do:
· Coordinate training bookings, using the diary system, email and databases to ensure training is organised, allocated and delivered
· Create resource pack for colleagues delivering training courses and workshops.
· Help to facilitate training delivery nationally, responding to email and telephone enquiries, ensuring preparation, materials, resources, venues, for all events are in place when required.
· Help to plan, contribute to and attend PAPYRUS conferences, workshops and events as required.
· Collate evaluations and feedback from training and project work.
· Act as a first point of contact, including enquiries which may be complex in nature; assessing the nature and urgency of the correspondence and responding or referring to colleagues as appropriate
· Record all enquiries and contacts using the CRM database and ensure that the database is maintained and accurate at all times.
· Assist with managing the office diary, arranging and organising meetings/bookings as required.
· Manage stock and resources ensuring that the required items are available.
· Administer petty cash as required in line with financial processes.
· Respond to orders and other requests for information, from stakeholders, by phone, mail and email, according to policy and keep accurate and up to date records.
· Undertake general clerical and administrative tasks to support the service as required (e.g., posting items, photocopying, scanning).
To be successful in this role you will have:
· Demonstrable experience in an office administrator role or equivalent
· A good working knowledge of Microsoft packages (e.g., Word, Excel, Access, PowerPoint) and hands on IT experience of database packages including electronic filing systems and online platforms
· Ability to work effectively with internal and external stakeholders.
· Ability to resolve issues and identify solutions, seeking support and guidance where required
Salary: £21,189 per annum (NALC Scale SCP 4) progressing by increments to £21,968 per annum (NALC Scale SCP 6) As this is a London-based role, the post-holder will receive an additional Cost of Living Allowance which is £5,000 per annum.
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Hours: 36 hours per week
Location: London (7-9 Bream’s Buildings, London, EC4A 1DT) with some travel across the South of England
Contract: Permanent
Closing date: 3rd April 2024
Interview date: 12th April 2024
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
WHO WE ARE AND WHAT WE DO?
We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard.
By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves.
ROLE PURPOSE
The Programme Support Officer (full-time, fixed-term contract for 18 months, with possibility to extend) will join the expanding Sector Improvement Team. They will provide vital logistical, financial and administrative support and coordination required to successfully run and deliver the University Mental Health Charter Programme and Award, achieve the Sector Improvement Team’s key objectives, and contribute to the whole charity’s mission and goals. This is an exciting opportunity to help the team scale the University Mental Health Charter, with the potential to impact 2.5 million staff and students across the UK.
From booking travel and accommodation, holding responsibility for the planning and administration of the Purchase Order sheets, to liaising with the many stakeholders involved in the assessment and programme processes, you will have an opportunity to be involved in an interesting, fast paced and exciting role.
KEY RESPONSIBILITIES
Logistical support
- Provide effective logistical and administrative support to the Sector Improvement Programme(s), working closely with the Sector Improvement Lead and Programme Managers to ensure the successful delivery of the programmes
- Support the the planning and delivery of key Sector Improvement Programme activities including online and in-person events, handling the administrative and logistical tasks e.g. venue booking and travel arrangements
- Support the Charter Award Process by managing logistics for assessors during Award site visits and handling related bookings
- Use of our Project Management tools to set and receive work, manage deadlines and workflows alongside colleagues to complete projects and Programmes in a timely manner, ensuring high quality of work
Financial support
- Assist in onboarding the University Mental Health Charter Programme by managing administrative tasks such as purchase orders and processing documents (e.g. MOUs, new supplier forms etc.) and outstanding payments
- Administer finances for our Sector Improvement programmes; issuing purchase orders and ensuring timely payments
- Work with finance colleagues to ensure correct processes and procedures are followed accurately and compliant with finance requirements, and identify areas for process improvement
- Act as a cardholder for the team, making online purchases such as accommodation and travel bookings and following policies, procedures and guidance in the correct and responsible use of the Student Minds card
Data and process administration
- Administer data processes for the University Mental Health Charter Programme and Award process, in line with Data Protection Guidelines
- Collate and analyse evaluation data from Sector Improvement events (online and in person), generating timely reports and make recommendations for programme improvement
- Create essential documents requested by the Sector Improvement Programme team to support programme delivery and scalability
- Provide support to the Sector Improvement Team and Award Managers to enable efficient Award Assessment accreditation processes
- Maintain key working relationships with our network of Assessors and University Award Leads, addressing queries, scheduling and minuting award panels, sharing actions with the team
Working together
- Work closely with the Programme Liaison Officer to successfully deliver all aspects of the role, including managing university relationships, ensuring tasks are picked between roles and when required
- Attend programme-related meetings, and maintain communications with programme participants and key stakeholders through maintaining and use of up-to-date database(s)
- Actively participate in the testing and embedding of new digital systems to improve programme efficiency and engagement
- Stay updated on developments in Higher Education and gather insights from sector partners to feed into team decisions
- Look for opportunities to develop systems and processes to improve ways of working and participate in discussions on the Sector Improvement Team development and improvement
Other duties
- Such other duties as may be reasonably prescribed by the organisation, appropriate to the grade and responsibilities of this post
- Attend regular team meetings with the Student Minds team and colleagues throughout the year as required
- Ensure compliance with Student Minds’ internal procedures and all external legal requirements
- Undertake training and attend conferences in a support capacity when Student Minds is delivering, and attend external conferences as a delegate where required
- Engage with and provide feedback on projects and strategic reports developed by other members of the team
- Work flexibly and undertake tasks to support Student Minds colleagues as needed
BENEFITS
- Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
- Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
- Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
- Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
- For other benefits and more information please see our website.
The client requests no contact from agencies or media sales.
WHO WE ARE AND WHAT WE DO?
We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard.
By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves.
ROLE PURPOSE
The Programme Liaison Officer (full-time, fixed-term contract for 18 months, with possibility to extend) will join the expanding Sector Improvement Team. They will provide vital administration, communication and digital liaison and support required to successfully run and deliver the University Mental Health Charter Programme and Award, achieve the Sector Improvement Team’s key objectives, and contribute to the whole charity’s mission and goals. This is an exciting opportunity to help the team scale the University Mental Health Charter, with the potential to impact 2.5 million staff and students across the UK.
This role will include responding to queries, liaising with assessors, universities and general enquiries. The post holder will be responsible for working with the team to develop and monitor our HUB and digital platforms, for developing regular newsletters and working with colleagues to liaise with the many stakeholders involved in the assessment and programme processes.
Key responsibilities
Liaison support
- Provide effective liaison and administrative support to the Sector Improvement Programme(s), working closely with the Sector Improvement Lead and Programme Managers to ensure thesuccessful delivery of the programmes
- Support the planning and delivery of key Sector Improvement Programme activities such as the Winter Panel and the recruitment of the Award Assessors, CPD training and responding togeneral enquiries
- Act as the first point of contact for key stakeholders’ inquiries through the Charter Inbox and Student Minds’ Hub
Digital and resources support
- Utilise project management tools to manage work, deadlines and workflows alongside relevant colleagues to ensure timely and quality programme delivery
- Support the development of resources and documents for the charter, including newsletters, HUB announcements, Charter Handbook etc.
- Work closely with the Comms and Digital Team internally to develop and communicate clear timelines and resources needed throughout the year
- Support the annual onboarding of the Charter Programme, supporting the administrative tasks for the process, including some financial support. Lead on bringing together and distributing key documents such as welcome packs, Charter Framework documents etc.
- Support the coordinator (Programme and HUB) to onboard universities and Assessors to the HUB, and develop and grow the platform for members
- Update and oversee the Sector Improvement annual calendar of events and key activities/deliverables and share with the wider Student Minds team, identifying where dates may need to be moved
- Actively participate in the testing and embedding of new digital systems being led by the Digital
- Product Manager to increase efficiency and engagement for the Sector Improvement Programme and organisation as a whole for example collating product requirements
Financial support
- Work with the Programme Support Officer and finance colleagues to ensure correct processes and procedures are followed accurately and compliant with finance requirements
- Act as a secondary card holder for the team, making online purchases such as accommodation and travel bookings and following policies, procedures and guidance in the correct and responsible use of the Student Minds card
Data and process administration
- Administer data princesses for the University Mental Health Charter Programme and Award process, in line with Data Protection Guidelines
- Collate evaluation data from Sector Improvement events (online and in person)
- Create essential documents requested by the Sector Improvement Programme team, to support programme delivery and scalability
- Use our database(s) to manage relationships and communications with programme participants and key stakeholders, ensuring it is always up-to-date
- Support the Sector Improvement Team and Award Managers to enable efficient Award
- Assessment accreditation processes
- Maintain key working relationships with our network of Assessors and University Award Leads, addressing queries, scheduling and minuting award panels, sharing actions with the team
Working together
- Work closely with the Programme Support Officer to successfully deliver all aspects of the role, including managing the relationships with universities and logistical aspects (e.g. bookings, finances), ensuring tasks are picked between roles and when required
- Work closely with colleagues in the Student Space team and Training teams to embed cross- programme working within Student Minds.
- Attend various programme-related meetings, actively contributing ideas to continually develop our Programmes
- Stay updated on developments in Higher Education and gather insights from sector partners to feed into team decisions
- Look for opportunities to develop systems and processes to improve ways of working and participate in discussions on the Sector Improvement Team development and improvement
BENEFITS
- Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
- Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
- Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
- Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
- For other benefits and more information please see our website.
The client requests no contact from agencies or media sales.
Centre Manager (maternity cover)
Are you passionate about transforming the lives and life chances of children and families in the name of Jesus? We are seeking a friendly, highly organised and capable manager to inspire and lead during a maternity cover period.
Salary: £30,000 - £33,500 FTE (dependent on experience)
Hours: 40 FTE (will consider 4 days for the right applicant)
Location: Fern Street Family Centre, Fern Street, London E3 3PS
About us
All Hallows Bow is a vibrant, diverse and growing Anglican church located in the heart of London’s East End. Together we are God's family in Bow, seeking to share God’s love in our local community and see lives transformed as we follow the way of Jesus.
In 2014, we established the Fern Street Family centre with a vision to see Jesus's promise of 'life to the full' (John 10:10) become reality for disadvantaged and vulnerable children and their families in Bow, East London. Together, we work with our local community to see the lives and life chances of children and their families change for the better.
Our work is an evolving response to the challenges faced by children and families in Bow. We offer safe and stimulating spaces for children to play and learn and for parents to strengthen their relationship with their children. We do this through a mix of group and one-to-one support for parents and carers, an English language programme for migrant parents, early learning and play activities, a food pantry, out-of-school and holiday clubs for school-aged children and lots more! Alongside it all we aim to bring families in our community together, breaking isolation and building a more connected Bow.
In all we do we keep our eyes fixed on Jesus and hold onto his promise of hope, wholeness, restored relationships, justice and realised potential for children and families in our local area.
Role Overview
As Family Centre Manager you will play a vital role in the leadership of our church and charity’s community ministry to local children aged 0-11 and their families. Based out of our dedicated family centre, you will be responsible for leading a committed team of staff and volunteers to deliver a holistic programme of support and activities that meets local needs and reflects our Christian values and mission.
You will co-ordinate the day-to-day delivery of the centre’s activities and services, ensuring that delivery is responsive to the views and needs of local parents, carers and children while meeting the contractual requirements of our funders, and ensuring that staff and volunteers are working effectively to support positive outcomes for children and families.
Working with the Fern Street Steering Group, you will also help maintain the centre’s long-term sustainability, this will include maintaining existing partnerships, oversee fundraising efforts and ensuring that adequate resources (people, finances, in-kind) are available to support current and future areas of activity. This will also involve maintaining and developing strong engagement of the congregation and wider staff team of All Hallows Bow church in the ministry of the centre.
You will also take responsibility for overseeing Fern Street Family Centre’s spiritual life and mission - by nurturing a healthy team culture of prayer and mutual support and ensuring that our Christian values and mission are embedded throughout our work.
This is a diverse role that shapes around the passions and skills of the right candidate and offers plenty of opportunities for hands-on involvement with children and families alongside the role’s core leadership and management responsibilities.
We are committed to facilitating a smooth and supportive transition and the successful candidate will have a full handover with the current Centre Manager.
About you
You will be a friendly and capable leader with experience of delivering quality programmes of learning, play and/or support for children and families. You will be passionate about transforming the lives of disadvantaged families, with an understanding of safeguarding principles in relation to children and vulnerable adults. You will have experience of managing projects and people to achieve key project outcomes on time and to budget.A degree or significant experience in social work, community development, mental health, education, youth work, child development or similar field is desirable.
Benefits
- 25 days annual leave pro rata plus public holidays
- 3 additional spiritual retreat days offered per year
- Auto-enrolment for Church Workers Pension Scheme with 5% Employer pension contribution and 3% personal contribution
- Discounted purchases in the Ahaba cafe
- Flexible working considered including potential part-time opportunity of 4 days/week
How to apply
Please notes, there is a genuine occupational requirement that the postholder is a practising Christian, with a vibrant and active Christian faith.
All Hallows Bow is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. This role will be offered on the condition that the applicant undergoes a satisfactory enhanced DBS check and provides satisfactory references.
For more information please see the attached Information Pack and Job Description/Person Specification
Suitable candidates will be asked to complete an Application Form.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Full time – working 37.5 hours per week
Salary: From £38,000
Department: Research & Programmes
Line managed by: Research & Programmes Manager
Responsible for line managing: n/a
Location: London (hybrid, at least 2 days in the office)
About GISF
The Global Interagency Security Forum strengthens NGO safety and security practices worldwide. We have more than 150 member INGOs and offices in London and Washington, DC.
GISF’s member-led structure makes us a trusted platform for collaboration, a driver of innovation in security risk management (SRM), and a repository of best practices. We also work closely with policymakers to enhance their understanding of SRM.
We strengthen NGO security practice worldwide by:
- Maintaining and building from our expertise in humanitarian security risk management
- Offering trusted platforms for coordination and knowledge sharing
- Driving innovation, capturing best practice, and improving SRM capabilities.
- Supporting policy-makers and the humanitarian system to increase their understanding of SRM and maximise access to people in need
For more information, visit: www.gisf.ngo
What we offer
- 25 days of annual leave increasing annually after 2 years, up to a maximum 30 days (plus bank holidays)
- Office shutdown between Christmas and New Year
- Employer Pension contributions
- A focus on professional development, including access to overseas events, workshops, and training
Job Purpose:
The Senior Data and M&E Specialist is a new role at GISF, that will play a crucial role turning data into actionable insights.
They will lead the monitoring and evaluation of GISF’s various grants and contracts, in addition to putting in place a framework to better assess GISF’s overall impact on global NGO safety and security approaches. The successful candidate will develop, rollout and implement an organisation-wide Monitoring, Evaluation and Learning (MEL) system to complement GISF’s continuing growth. Much of GISF’s work seeks to improve knowledge, attitudes and practices in the NGO sector, providing a unique and interesting challenge to the right candidate.
On a strategic level, this role will be key in enabling data-driven decision by GISF and our membership. GISF’s position at the centre of a network of more than 150 INGOs and the wider NGO community gives us access to a wide range of data. The Senior Data and M&E Specialist will create systems to capture that data, structure it for analysis and make it accessible to NGOs to support operational decision-making.
The Senior Data and M&E Specialist will play an active role informing GISF’s products and services, such as our research pipeline, resource-development and coordination services, by providing insights from the data.
The sensitive nature of the data means the candidate must be highly principled, and able to work with the wider team to implement robust data-protection measures.
Key Responsibilities
1. Strengthen GISF’s programmatic data collation and analysis
Work collaboratively with GISF staff and partners to roll-out a new framework for data collection that emphasises collaboration and efficiency across GISF functions, and demonstrates GISF’s impact.
Develop standardised data collection protocols to ensure consistency, accuracy and rigour across GISF functions.
Support and guide GISF staff to collate, analyse, and document research, events and programmatic data.
Conduct frequent data cleaning, interpretation and storage of data in line with GISF’s ethical standards.
2. Grant and Project Management Support
Lead the MEL activities of GISF’s grants and contracts, from inception to completion.
Support the roll out of monitoring and reporting templates, tools and workflows for USAID grants.
Provide monitoring and impact data for donor reporting.
Work collaboratively with GISF staff in the preparation of funding proposals by providing input and guidance on appropriate MEL frameworks.
Provide other monitoring and evaluation support to programmes as requested and needed.
3. Research, Learning and Membership Data Management
Conduct research to identify, document and test good practices and alternative/locally-led approaches to assess the impact of SRM in humanitarian programming.
Create a Membership Data Collection Policy, ensuring relevant and accurate information is gathered to improve services to NGOs.
Coordinate the development of an annual tool to measure member satisfaction and gather members’ thematic priorities for the coming year.
Work with relevant colleagues to develop a process for collecting and storing open-source SRM sector data.
In collaboration with the Technical SRM and Coordination Lead, develop and implement a tool for NGOs to benchmark their safety and security capacities.
Support the organisation and facilitation of partner/membership learning exchanges on MEL (remote and/or in person)
Work with the Research team to strengthen the evidence base of GISF’s impact.
4. Internal Relations and Communications
Support staff to shift mindsets and attitudes from traditional, extractive MEL approaches and towards more ethical and responsible solutions to measuring impact.
Collaborate with Communications staff to input into regular reports on our work, including external-facing learning and impact reports (e.g. Annual Report).
Work collaboratively with colleagues across the organisation to help in the delivery of GISF’s strategy and annual plans.
5. External Representation
Undertake networking and information sharing to support effective MEL practice within NGO SRM operations
Build relationships to share and access relevant data-sets.
Represent GISF at external meetings and events
Liaise with consultants hired by GISF and provide administrative support where needed.
Other relevant tasks as directed
Person Specification
Essential Skills/Experience
Relevant post-graduate degree; or equivalent work experience.
Minimum of two years in a data analysis or MEL/MEAL related role.
Demonstrable experience in strengthening monitoring and evaluation systems.
Excellent analytical skills, with experience of understanding and processing qualitative and quantitative data.
Adept at data visualisation in support of decision-making.
Excellent data and information management skills with proficiency in MS office packages.
Strong results orientation, with the ability to challenge existing mindsets.
Ability to present complex information in a succinct and compelling manner.
Understanding and knowledge of ethical data collection.
Fluency in spoken and written English.
Desirable
Understanding and application of statistical software.
Knowledge and experience of MEL for participatory programmes.
Knowledge and/or experience of SRM practice.
Ability to work in French or Arabic would be an advantage.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are Made in Hackney
Made in Hackney started life in 2012 as a community cookery school working across London with the mission of tackling the climate crisis, health inequalities and bringing communities together using the power of plants. We provide diverse culinary education, inspiration and support networks needed to ensure no one is left behind in the transition to a plant-centred, planet-friendly diet.
When you join Made In Hackney – you become part of a pivotal movement where a new type of food culture is being formed with care, compassion and justice at its core.
We are seeking a highly motivated and strategically minded individual to become our Operations Manager. You will have experience of working in a senior role in the areas of operations, HR and governance. You will help the charity comply with health and safety requirements, safeguarding best practice and data protection and lead in developing organisational policies.
You will have a passion and flair for improving operational processes and efficiency, administering CRMs, and monitoring and evaluation to ensure we operate in the most effective way. You will not shy away from problem solving operational challenges and thrive in supporting the core team (of 10 staff) to ensure the smooth running and ongoing development of the organisation. We appreciate you may not have all the experience outlined in each category below but if you excel in a few key areas please still apply.
The experience of working for Made in Hackney is varied, unique and rewarding. There is plenty of room for the successful candidate to be creative and bring new ideas for developing services.
Responsibilities include:
HR & Training
- Lead the organisation’s HR function, keeping abreast of latest guidance in employment law and HR legislation and act as the lead liaison with Croner external HR support;
- Ensure employment practice is legally compliant and fair (including management of recruitment, selection and onboarding, flexible working, diversity & equal opportunity, disciplinary/grievance, termination), with a focus on being a fully inclusive employer;
- Oversee monthly staff salary payment and coordinate with external payroll provider;
- Oversee arrangement and monitoring of staff training and lead on implementing staff wellbeing initiatives eg. socials, team building days etc;
- Coordinate regular team meetings and arrange meeting venues where necessary, to ensure effective communication and mutual support.
- Oversee any organisational structure reviews and ensuring a system is in place for staff to receive regular and motivational feedback, and feel supported and able to perform their role;
- Review, update and create risk assessments and organisational policies on a regular basis to incorporate latest government guidance and legislation (eg. Health & Safety, Safeguarding) and ensuring they are reviewed by the Board on a regular basis;
- Lead on organisation’s DBS process, supporting core team to keep an overview of outstanding DBS checks needed in their project teams;
- Act as MIH’s Safeguarding Lead – conducting regular reviews of safeguarding policy and procedures, overseeing safeguarding training for staff and volunteers and completing regular refresher training to comply with best practice;
- Data Protection Lead - ensuring Data Protection Policy is updated and adhered to by everyone in the organisation, regularly updating and responding to any data breaches;
Salesforce Admin
- To be the main point of contact for technical support and training needs for core users, and to develop the Salesforce platform to improve organisational efficiency, relationship management and income generation. Training will be provided to support this role.
- Act as the system administrator and manage admin functions including assigning new users, creating reports, dashboards, surveys and application forms etc;
- Onboard and train new users, and grow level of expertise among the core team;
- Implement custom features when new work streams/programmes are set up and as organisational needs grow;
- Oversee support partnership with external technical support and training provider.
- Support the Fundraising Manager and Community Programmes Manager with the creation of reports and dashboards in salesforce to present programme outcomes for funder and trustee reports and the MIH Annual Report;
- App Integration – use apps such as Mailchimp and 123 Form Builder (survey software) and integrate with Salesforce
Governance and Strategy
- Participate in team meetings and contribute to Leadership Team meetings where appropriate.
- Contribute to strategic discussions on the future path of the organisation.
- Lead support to Board of Trustees assisting Chair with trustee meeting, keeping Charity Commission website updated, and assisting with trustee recruitment, induction and training, and board reviews etc;
- Act as the lead staff team representative on Resource & Remuneration board sub-committee
Venue Management
MIH has a part time Venue Manager who is responsible for the general upkeep and maintenance of the ‘Liberty Hall’ kitchen venue. The Operations Manager will oversee them and support on key areas of venue management in the following ways:
- Manage relationship with venue partner ‘Clapton Commons’ to ensure key services of venue are running smoothly and represent MIH in oversight committee meetings;
- Ensure venue and office equipment is safe to use and repaired/replaced/PAT tested in a timely manner;
- Ensure venue meets latest Health & Safety requirements, Fire Safety Standards and is fully accessible;
- Support acquisition of new kitchen equipment when required, such as ovens, hobs etc either from a donated source or purchased from a supplier;
Finance
- Organise quarterly budget meetings between core delivery team and Finance Manager to go through budget and expenditure;
- Ensure finance team understands the requirements and deadlines of board meetings and provide reminders to them for preparing the required financial reporting.
Apply with a CV outlining your career history and relevant experience for the role and a cover letter outlining what has attracted you to apply for the role of Operations Manager at Made In Hackney and what makes you the right candidate for the role.
The client requests no contact from agencies or media sales.