Assessor Jobs in London
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK are recruiting for a part-time Lead Quality Assessor (21 hours per week) to undertake assessments of the quality of Information, Signposting and Social Welfare Advice that is provided by Age UK Network Partners (local Age UKs; local Age Cymru Partners; Age Cymru; Age Scotland; Age NI; and Age UK); and ensure consistency in how our quality standards are assessed across the wider assessment team.
In this role you will:
* Carry out assessments on the quality of Information, Signposting and Social Welfare Advice delivered by Age UK and its Network Partners across the UK through a range of services (e.g. traditional I&A service, social prescribing, LPA etc), assessing how well each Partner is delivering against the relevant requirements of the Age UK Network Quality Assurance Framework.
* Provide written reports for Age UK Network Partners in the required format, using your expert skills and knowledge to identify how well they have met the standard - identifying areas of strength, areas of non-compliance and suggestions for improvement.
* Support the process of quality assessment and continuous improvement of services where Age UK Information, Signposting and Social Welfare Advice is given, including, * moderating reports - with responsibility for ensuring that assessors are applying the standard fairly and there is consistency between the assessors; * reviewing self-assessments - liaising with Network Partners to give feedback on how well they are meeting the standards; * following up on Corrective Action - working with our Service Quality Advisors to review submitted evidence and the adequacy of corrective action taken by Network Partners, in response to their assessment findings. * signing off Corrective Action Reports and providing formal feedback to Network Partner Managers and CEOs.
* Work with the Quality Team to ensure consistency across the assessor team, by taking a lead role in assessor training / consistency days, using these to share learning, provide updates and instruction.
* Contribute to the on-going development of the wider Age UK Quality Framework by providing feedback on any Information and Advice related quality programmes.
The post holder is required to travel to a range of locations for assessments and for meetings at the London Office which may involve overnight stays. (Although the majority of work is currently online using MS Teams, national travel is likely in future).
Applicants must have ability to access a computer, confidential workspace, key advice texts and be able to work online.
Must haves:
* Extensive and relevant experience in an advice service, with knowledge of key advice issues affecting older people in at least two of the following areas of social welfare law: welfare benefits, community care, housing.
* Knowledge and understanding of good practice in managing and delivering Information, Signposting and Social Welfare Advice services.
* Demonstrable experience of supervision of advice work. Demonstrable experience of maintaining effective case recording systems and procedures, ideally electronic.
* Effective communication skills with a range of audiences, both interpersonal skills and the ability to write and proof-read effective reports for external stakeholders.
* Ability to make rigorous, fair and impartial assessments against quality benchmarks for Information, Signposting and Social Welfare Advice services.
* Excellent organisational skills, including the ability to manage workload and prioritise.
* Good time management skills, and the ability to meet deadlines.
* Understanding of the issues affecting older people seeking advice.
* Good IT skills including an ability to use Microsoft Office, and online systems for bookings, assessing case records.
* Clear understanding of the principles of confidentiality and data protection.
* Knowledge and understanding of the equality and diversity issues affecting the delivery of Information, Signposting and Social Welfare Advice services.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Part-time (12.5 hours per week, depending on agreement)
Abuse destroys lives. Join us in rebuilding them.
Domestic abuse has blighted women’s lives throughout history. We’ve been helping women in London recover from its effects since 1996. Our specialist counselling transforms the mental health and wellbeing of women who have suffered physical, emotional or sexual abuse, financial exploitation or coercive control, and we have assisted well over 15,000 people to date. Add your skills to our closely knit all-female team, and you can help thousands more on the road to recovery.
We are recruiting a number of assessors to offer initial assessments for clients on the Woman’s Trust assessment waiting list. Assessors will provide 8 initial assessments per week, these are 1:30 hours either face-to-face, via Teams or by telephone. All WT services are client-led and based on a person-centred/humanistic model of working and commitment to this way of working is essential for this post.
In return, you can expect exceptional career satisfaction, plus an excellent package of benefits, including hybrid and flexible working, 25 days’ holiday rising to 30 days after five years (pro rata), a 3% pension contribution, a comprehensive employee assistance programme, and a cycle-to-work scheme.
To find out more about this exciting opportunity, please download our information pack.
To apply, please send us your CV and a cover letter (of no more than 3 pages) via the Apply button.
We will conduct interviews on a rolling basis. Please note, if an appointment is made before the deadline, the post will close early.
The Equality Act 2010 pursuant to Schedule 9, Part 1 applies.
An enhanced DBS check will be requested prior to taking up the position. Any concerns or questions regarding past criminal convictions can be discussed confidentially with the Clinical Director.
To apply, please send us your CV and a cover letter (of no more than 3 pages).
WHO WE ARE AND WHAT WE DO?
We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard.
By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves.
ROLE PURPOSE
The Programme Liaison Officer (full-time, fixed-term contract for 18 months, with possibility to extend) will join the expanding Sector Improvement Team. They will provide vital administration, communication and digital liaison and support required to successfully run and deliver the University Mental Health Charter Programme and Award, achieve the Sector Improvement Team’s key objectives, and contribute to the whole charity’s mission and goals. This is an exciting opportunity to help the team scale the University Mental Health Charter, with the potential to impact 2.5 million staff and students across the UK.
This role will include responding to queries, liaising with assessors, universities and general enquiries. The post holder will be responsible for working with the team to develop and monitor our HUB and digital platforms, for developing regular newsletters and working with colleagues to liaise with the many stakeholders involved in the assessment and programme processes.
Key responsibilities
Liaison support
- Provide effective liaison and administrative support to the Sector Improvement Programme(s), working closely with the Sector Improvement Lead and Programme Managers to ensure thesuccessful delivery of the programmes
- Support the planning and delivery of key Sector Improvement Programme activities such as the Winter Panel and the recruitment of the Award Assessors, CPD training and responding togeneral enquiries
- Act as the first point of contact for key stakeholders’ inquiries through the Charter Inbox and Student Minds’ Hub
Digital and resources support
- Utilise project management tools to manage work, deadlines and workflows alongside relevant colleagues to ensure timely and quality programme delivery
- Support the development of resources and documents for the charter, including newsletters, HUB announcements, Charter Handbook etc.
- Work closely with the Comms and Digital Team internally to develop and communicate clear timelines and resources needed throughout the year
- Support the annual onboarding of the Charter Programme, supporting the administrative tasks for the process, including some financial support. Lead on bringing together and distributing key documents such as welcome packs, Charter Framework documents etc.
- Support the coordinator (Programme and HUB) to onboard universities and Assessors to the HUB, and develop and grow the platform for members
- Update and oversee the Sector Improvement annual calendar of events and key activities/deliverables and share with the wider Student Minds team, identifying where dates may need to be moved
- Actively participate in the testing and embedding of new digital systems being led by the Digital
- Product Manager to increase efficiency and engagement for the Sector Improvement Programme and organisation as a whole for example collating product requirements
Financial support
- Work with the Programme Support Officer and finance colleagues to ensure correct processes and procedures are followed accurately and compliant with finance requirements
- Act as a secondary card holder for the team, making online purchases such as accommodation and travel bookings and following policies, procedures and guidance in the correct and responsible use of the Student Minds card
Data and process administration
- Administer data princesses for the University Mental Health Charter Programme and Award process, in line with Data Protection Guidelines
- Collate evaluation data from Sector Improvement events (online and in person)
- Create essential documents requested by the Sector Improvement Programme team, to support programme delivery and scalability
- Use our database(s) to manage relationships and communications with programme participants and key stakeholders, ensuring it is always up-to-date
- Support the Sector Improvement Team and Award Managers to enable efficient Award
- Assessment accreditation processes
- Maintain key working relationships with our network of Assessors and University Award Leads, addressing queries, scheduling and minuting award panels, sharing actions with the team
Working together
- Work closely with the Programme Support Officer to successfully deliver all aspects of the role, including managing the relationships with universities and logistical aspects (e.g. bookings, finances), ensuring tasks are picked between roles and when required
- Work closely with colleagues in the Student Space team and Training teams to embed cross- programme working within Student Minds.
- Attend various programme-related meetings, actively contributing ideas to continually develop our Programmes
- Stay updated on developments in Higher Education and gather insights from sector partners to feed into team decisions
- Look for opportunities to develop systems and processes to improve ways of working and participate in discussions on the Sector Improvement Team development and improvement
BENEFITS
- Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
- Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
- Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
- Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
- For other benefits and more information please see our website.
The client requests no contact from agencies or media sales.
WHO WE ARE AND WHAT WE DO?
We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard.
By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves.
ROLE PURPOSE
The Programme Support Officer (full-time, fixed-term contract for 18 months, with possibility to extend) will join the expanding Sector Improvement Team. They will provide vital logistical, financial and administrative support and coordination required to successfully run and deliver the University Mental Health Charter Programme and Award, achieve the Sector Improvement Team’s key objectives, and contribute to the whole charity’s mission and goals. This is an exciting opportunity to help the team scale the University Mental Health Charter, with the potential to impact 2.5 million staff and students across the UK.
From booking travel and accommodation, holding responsibility for the planning and administration of the Purchase Order sheets, to liaising with the many stakeholders involved in the assessment and programme processes, you will have an opportunity to be involved in an interesting, fast paced and exciting role.
KEY RESPONSIBILITIES
Logistical support
- Provide effective logistical and administrative support to the Sector Improvement Programme(s), working closely with the Sector Improvement Lead and Programme Managers to ensure the successful delivery of the programmes
- Support the the planning and delivery of key Sector Improvement Programme activities including online and in-person events, handling the administrative and logistical tasks e.g. venue booking and travel arrangements
- Support the Charter Award Process by managing logistics for assessors during Award site visits and handling related bookings
- Use of our Project Management tools to set and receive work, manage deadlines and workflows alongside colleagues to complete projects and Programmes in a timely manner, ensuring high quality of work
Financial support
- Assist in onboarding the University Mental Health Charter Programme by managing administrative tasks such as purchase orders and processing documents (e.g. MOUs, new supplier forms etc.) and outstanding payments
- Administer finances for our Sector Improvement programmes; issuing purchase orders and ensuring timely payments
- Work with finance colleagues to ensure correct processes and procedures are followed accurately and compliant with finance requirements, and identify areas for process improvement
- Act as a cardholder for the team, making online purchases such as accommodation and travel bookings and following policies, procedures and guidance in the correct and responsible use of the Student Minds card
Data and process administration
- Administer data processes for the University Mental Health Charter Programme and Award process, in line with Data Protection Guidelines
- Collate and analyse evaluation data from Sector Improvement events (online and in person), generating timely reports and make recommendations for programme improvement
- Create essential documents requested by the Sector Improvement Programme team to support programme delivery and scalability
- Provide support to the Sector Improvement Team and Award Managers to enable efficient Award Assessment accreditation processes
- Maintain key working relationships with our network of Assessors and University Award Leads, addressing queries, scheduling and minuting award panels, sharing actions with the team
Working together
- Work closely with the Programme Liaison Officer to successfully deliver all aspects of the role, including managing university relationships, ensuring tasks are picked between roles and when required
- Attend programme-related meetings, and maintain communications with programme participants and key stakeholders through maintaining and use of up-to-date database(s)
- Actively participate in the testing and embedding of new digital systems to improve programme efficiency and engagement
- Stay updated on developments in Higher Education and gather insights from sector partners to feed into team decisions
- Look for opportunities to develop systems and processes to improve ways of working and participate in discussions on the Sector Improvement Team development and improvement
Other duties
- Such other duties as may be reasonably prescribed by the organisation, appropriate to the grade and responsibilities of this post
- Attend regular team meetings with the Student Minds team and colleagues throughout the year as required
- Ensure compliance with Student Minds’ internal procedures and all external legal requirements
- Undertake training and attend conferences in a support capacity when Student Minds is delivering, and attend external conferences as a delegate where required
- Engage with and provide feedback on projects and strategic reports developed by other members of the team
- Work flexibly and undertake tasks to support Student Minds colleagues as needed
BENEFITS
- Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
- Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
- Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
- Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
- For other benefits and more information please see our website.
The client requests no contact from agencies or media sales.
Domestic abuse has blighted women’s lives throughout history. We’ve been helping women in London recover from its effects since 1996. Our specialist counselling transforms the mental health and wellbeing of women who have suffered physical, emotional or sexual abuse, financial exploitation or coercive control, and we have assisted well over 15,000 people to date. Add your skills to our closely knit all-female team, and you can help thousands more on the road to recovery.
We are looking for a dynamic Head of Therapeutic Services to join the charity at an exciting time, following a period of growth. Our counselling service grew by over 20% in the last year, and the organisation’s infrastructure has grown to support it, and the clinical team has evolved and grown to better meet the demands upon it. We are looking for someone who would relish the challenge of helping take the charity to the next level. If you think you have the drive, the motivation, and the passion to help us succeed in our mission, we want to hear from you.
In return, you can expect exceptional career satisfaction, plus an excellent package of benefits, including hybrid and flexible working, 25 days’ holiday rising to 30 days after five years, a 3% pension contribution, a comprehensive employee assistance programme, and a cycle-to-work scheme.
To find out more about this exciting opportunity, please download our information pack.
To apply, please send us your CV and a personal statement outlining your experience via the Apply button.
Closing date: 8th April 2024
Interview date: w/c 15th April 2024
Please note, this post is open to female applicants only – Section 7.2(E) of the Sex Discrimination Act applies.
An enhanced DBS check will be requested prior to taking up the position. Any concerns or questions regarding past criminal convictions can be discussed confidentially with the Clinical Director.
To apply, please send us your CV and a personal statement outlining your experience.