RedbridgeCVS is a well-established and highly regarded membership organisation supporting the local voluntary, community and social enterprise sector. We are a small, friendly team based in central Ilford just 20 minutes by train from Liverpool Street station. 

We are seeking a skilled and highly motivated Office Manager to join the team at an exciting time of development.

The Office Manager will play a key role in ensuring the smooth running of the organisation. The post-holder will lead on the day-to-day management of the RedbridgeCVS office and provide administrative support to the Chief Officer, staff team and Board of Trustees.

This is a varied role working with all members of our team, and so we are looking for someone who is dynamic, solution-focused and flexible in their approach, and who is committed to continuous improvement and isn’t afraid to suggest new ways of doing things.

The successful candidate will be highly organised with excellent attention to detail and the ability to communicate clearly and confidently with a wide range of stakeholders.

The closing date for applications is midnight on Sunday 15th March. Interviews are expected to take place on Tuesday 24th March.

It's a really exciting time for our communications team as we are a rapidly growing charity. As Communications Assistant you will have the opportunity to work within a busy department and gain a great understanding of all aspects of marketing and communications, including PR, brand, merchandising, design and content creation. The Communications Assistant is an integral role, essential to the smooth running of the team, and well known around the entire charity. You will also have the opportunity to work with a number of different teams, gaining insight and experience in working alongside Clinical Services, Community and Challenge Event Fundraising and Individual Giving.

We offer a supportive environment across the team and charity, with plenty of opportunity for development and training. There is scope here for development and mentoring in any aspects of communications and marketing that appeals to you. This is a busy role within a busy team, requiring and rewarding an ‘all hands to the pump’ attitude. This role is a great opportunity for someone motivated and enthusiastic who wants to join a growing charity and develop their career in communications in the third sector.

For further information please dowload the Job Description.

Please not only applications including a CV, covering letter and responses to the questions will be considered for interview.

The Sick Children’s Trust is the charity that gives families with a seriously ill child in hospital a comfortable place to stay and a friendly ear to listen in one of our ten ‘Homes from Home’.

You may be an individual looking to start a career in Human Resources or a sound administrator looking for a new part time role.

You will be working closely with and providing administrative support to the Human Resources Manager on a range of HR functions including:

• recruitment and selection
• on-boarding
• maintenance and development of the Human Resources Information System (HRIS)
• training

You have:

• sound IT skills in Excel, Outlook, PowerPoint and Word
• the ability to pick up and develop an HRIS system quickly
• strong interpersonal and communication skills
• commitment to work in strict confidence
• integrity and sound judgement
• the ability to prioritise and manage workload

To apply please submit your CV and a covering letter setting out why you are suitable for the role

Applications will be considered on receipt, so potential candidates are encouraged to apply early. Only shortlisted candidates will be contacted.

We reserve the right to close the advert early.

William Morris House is a vibrant community centre in Wimbledon closely aligned with the local Labour Party and trades union movements. We need an experienced, enthusiastic individual to put us at the heart of our communities.

We are looking for a House Manager to run our office,ensure the building is kept clean and safe, and be the primary contact for groups and individuals wishing to make use of our facilities.  S/he will report to a voluntary group of Directors.

Candidates should have at least 3 years' experience of working in a customer-facing administrative or estates role, be highly organised and be able to work independently as well as part of a team.

The post is 20 hours per week, spread across 5 days/ 4 hours per day.

We are an equal opportunity employer and celebrate diversity.

Closing date for applications: 5pm, 5th March 2020

Alumni & Development is responsible for the University’s relationship with its graduates and fundraising for key University initiatives. As part of the Operations Team, you will have the ability to multi-task efficiently while maintaining a high level of accuracy. The post-holder will act as the first point of contact within the Operations Team for a range of enquiries as well as being responsible for all aspects of financial processing, including the annual Telethon campaign, with additional responsibilities for updating biographical and educational data and data cleansing in The Raiser’s Edge and NetCommunity. The post-holder will also have full responsibility for the administration of departmental prizes, and assist in the administration of undergraduate scholarships and the University of Strathclyde USA Foundation.

With strong IT skills, proven experience in very high volume data entry and using and reporting from relational databases, you will be a self-motivated, flexible, team player with a methodical approach to work tasks, excellent data entry, accuracy, time management and communication skills. Knowledge of the fundraising environment and The Raiser’s Edge would be an advantage.

Interviews are scheduled to take place on 30th and 31st March 2020.

Summary

To support the delivery of excellent customer experience within Diabetes UK by ensuring that the information provided to people who contact the CCC is accurate and up to date. Provide all departmental and organisational reporting, including trend analysis and forecasting to a high quality standard and within agreed timescales. Coordinate and oversee project work coming into the team to support operational preparation and delivery of these.

Interview Date: Friday 6 March or Wednesday 11 March 2020

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan (on completion of your probation period)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

• Oversee, co-ordinate and seek to continuously improve an effective quality assurance programme for communications within the CCC, working collaboratively with the CCC team leaders.
• Overall responsibility for the management and ongoing maintenance of the CCC information database and associated reference documents
• Line manage and develop the CCC Information Officer
• Produce all performance reports, analysis and forecasting for the CCC management team, along with those for senior managers, including Voice of the Customer and CCC performance
• Co-ordinate and manage a range of projects within the CCC, liaising with teams across the organisation where necessary
• To have a good understanding of call centre technology including reporting and forecasting tools
• To identify and make recommendations for service improvements and process efficiencies
• To act as an expert resource for the CCC teams to access information in response to specific inquiries
• Perform tasks necessary to achieve the overall objectives of the team and the organisation
• Work effectively across a wide range of teams and understand the data being collected and facilitate the collation of this to ensure we build an organisational view of customer satisfaction as well as CCC Team Performance
• Working across the organisation to develop and produce an organisational wide Voice of the Customer dashboard
• Undertake any reasonable additional duties, from time to time, commensurate with the role

Ideal Candidate

• Educated to A level or equivalent work experience
• Highly organised and efficient with strong interpersonal skills and excellent attention to detail
• Solution focused, self-motivated and adaptable
• Fully competent in Microsoft Office, including Outlook, Word, Excel, PowerPoint, Visio
• Required to work 35 hours per week across a range of hours between 9am and 6pm, Monday to Friday
• Willing to work flexibly and outside of office hours on occasion
• Willing to travel to other Diabetes UK offices as necessary

Full and Part-Time roles available

One of the UK’s most inspiring and best known faith-based organisations, The Salvation Army, is looking for meticulous Administrative Assistants to undertake a range of administrative tasks and activities within the Adult Victims of Modern Slavery Care and Coordination Services Contract Management Team.

As Administrative Assistant you will be required to provide high quality, responsive administrative support to the Contract Management Team by:

• Undertaking Stage 1 Quality Assurance checks on client documents and case files
• Referring all files that fail to meet Stage 1 Quality Assurance standard for a Stage 2 Quality Exception check
• Inputting data onto a case Management System or Excel spreadsheet
• Completing a range of basic tasks on the Case Management System to assist with the processing and monitoring of case work activities

To join us as Administrative Assistant you will have:

• Experience of data entry work and of providing administrative support within a team environment
• Effective working knowledge of Microsoft Office Word and Excel software
• Effective oral and written communication and numeracy skills at GCSE level or equivalent
• An eye for detail
• The ability to handle confidential information appropriately in line with TSA policies, contractual obligations and statutory requirements.

Applicants with Social Work or similar experience or training would be particularly welcome.

*We have opportunities to work either full time or part-time, you can choose from the following:

Full-time – up to 35 hours a week, Monday to Sunday, 4.15pm to 8.15pm and 8am-4pm weekends

Part-time: Monday to Friday, 4.15pm to 8.15pm, minimum of three 4 hour shifts.

Saturday and Sunday, 8am to 4pm, minimum of two 4 hour shifts or one 8 hour shift.

Benefits: 25 days annual leave + bank holidays; a contributory pension scheme; season ticket loan and an employee assistance programme.

Closing date: 1 March 2020.

Appointment subject to satisfactory references, proof of right to work in the UK. CVs will not be accepted.

Promoting equality in the workplace.

Database Assistant

Do you have an eye for detail and love excel and working with data? If you're a self-motivated individual with experience in excel and imports, then you could be the person we're looking for to join our team as a Supporter Database Assistant.

Position: Supporter Database Assistant

Location: Northampton, Brackmills

Hours: 35 hours per week – flexible working opportunities available

Salary: Circa £21,000 per annum 

Contract: Fixed term for 18 Months

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, season ticket loan, Eye Care vouchers, Long Service Award, Cycle2Work scheme, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 28 February 2020

Interview Date: 9 March 2020 in Northampton

The Role

As the Supporter Database Assistant you will fulfil a key role in database administration ensuring that; supporter data, income, and activities from external platforms, agencies and websites is imported into the Supporter Database in an efficient and timely manner. 

You will also perform regular data integrity checks and carry out data cleansing, along with running reports and selecting data for basic communications.

About You

The Supporter Database Assistant will have:

• Intermediate Excel skills.
• Knowledge of supporter / customer databases.
• Excellent organisational and time management skills.
• Ability to demonstrate initiative and problem solving skills.

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Stroke Association. Rebuilding lives after stroke. 

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join our team. 

You may also have experience in areas such as Database Assistant, Data Entry, Database Administrator, Administrator, Data Administrator, Data Assistant, Data Officer, Supporter Data, Supporter Database.

Citizens Advice Liverpool is looking for a highly motivated Finance Assistant to join the Finance Team.

You will have recent experience of office administration and of meeting deadlines and setting priorities. You will be highly literate and numerate with an interest in developing a role in finance/accountancy. You will have experience of using QuickBooks or a similar accounting/book-keeping package and Microsoft Excel spreadsheets.

We’re looking for someone who is self-reliant, able to problem solve and able to input large amounts of data in an accurate and timely fashion.

To apply to join us, please find the recruitment pack and application form on our website available for download.

​Citizens Advice Liverpool recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.

Position Summary:

The Data Entry/Junior Administrator works with Database Manager to assist with the data entry process and administrative tasks in support of the Graham Tour.  This position serves to process and enter information into the Tour database and provide efficient and accurate data processing functions in various areas including: manually sorting information, maintaining and updating records and database, collecting data from field operations and web forms, assist in preparing contact data for project communications, assist in the data analysis of project developments and ensuring accuracy is maintained throughout the process.  This position may also be required to assist with additional ad-hoc duties which include, but are not limited to, responding to both internal and external telephone/email enquiries and other administrative duties.

Responsibilities and Duties:

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Consistently participates in daily BGEA staff devotions
• Demonstrates behaviour aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence
• Communicates effectively with team members and when dealing with people externally
• Phone calling as necessary, to confirm information
• Maintain accuracy and follows procedures when performing functions
• Maintains the protection and confidentiality of records database information in line with current data and privacy laws, including age of consent
• Processes information and/or data entry functions based on requirements needed and as assigned by the Database Manager in ONE OR MORE of the following areas:
  • Accurately process and enter data into the database.
  • Check databases for data quality and integrity.
  • Address database related queries from staff and field team.
  • Maintain and adhere to user access and permission levels for database segments.
  • Perform administrative duties and assist in gathering information for various reports or Tour needs.
  • Report database system problems in a timely manner so that problems, bugs or errors can be resolved.
  • Contribute feedback and make recommendation for improvements to be considered for future data processing, setup and/or changes required to the procedures

Competencies Required:

• Servant Leader: Upholds Christian values with the ability to lead by example and have a heart for service.
• Communication: Strong communication skills; ability to express oneself professionally, both written and verbally when interacting with people internally and externally.
• Teamwork: Ability to work well within a team and individually.
• Proactive: Proactively carry out administrative tasks and support the team where needed.
• Problem Solving: Ability to assess problems and seek to implement solutions.
• Flexibility: Ability to adapt quickly to fit with changing conditions, tasks, responsibilities, or people.
• Thorough: Have good attention to detail, with emphasis on communication, time management and accurate record-keeping.
• Multi-task: Ability to multi-task, be well-organised and work well under pressure.

Skills and Knowledge:

• Qualification in related discipline or equivalent work experience
• Experience in working with databases such as Raiser’s Edge or Microsoft Dynamics CRM
• Proficient in MS Office Suite
• Strong data entry skills

Physical/Mental Demands:

• Ability to work independently and as part of a team
• Ability to work with people at all levels both internally and externally
• Ability to handle multiple interruptions throughout the day
• Ability to maintain strict confidentiality
• Ability to work under stress and pressure
• Flexibility and adaptability
• Ability to travel to Tour Cities if required.

Please note this is a 9 month contract

There is a requirement for the job holder to be a committed Christian and demostrate a personal commitment to the Christian faith.

The role will be an exciting challenge for someone seeking to use their project management skills in an educational context. If you are detail focussed, highly organised, and enjoy problem solving, then this could be the role for you. You may have experience managing academy conversions in a MAT, or you may come from another context altogether, but you will have an aptitude for organising complex information, analysing data and building excellent relationships with stakeholders. On-the-job training will be available if required.

As part of the newly established Educational Support & Growth department, the Education Projects and Data Manager will take responsibility for two key areas of work. You will lead on bringing new schools into the Academy Trust and manage the collation and analysis of education data to be reported to Trustees. In addition, you will have the opportunity to tackle a range of other education projects depending on the needs of our schools.

BASE LOCATION: London, Waterloo, UK

REPORTING TO:  

Supporter Relations Coordinator

LINE MANAGEMENT RESPONSIBILITIES: n/a

Islamic Relief:

Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984 in response to the widespread famine in Africa, Islamic Relief has grown to be a key, well known and respected aid agency in disaster relief and the on-going development of people in over 25 countries.  It specialises in Education & Training, Health and Nutrition, Water & Sanitation, Income Generation, Orphans’ Support, Emergency Relief and Disaster Preparedness.  Islamic Relief is a member of the Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food Programme and UNHCR.

PURPOSE OF DIVISION (IRUK)

Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

JOB PURPOSE:

To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date.

BASE LOCATION: London, Waterloo, UK

REPORTING TO:  

Supporter Relations Coordinator

LINE MANAGEMENT RESPONSIBILITIES: n/a

Islamic Relief:

Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984 in response to the widespread famine in Africa, Islamic Relief has grown to be a key, well known and respected aid agency in disaster relief and the on-going development of people in over 25 countries.  It specialises in Education & Training, Health and Nutrition, Water & Sanitation, Income Generation, Orphans’ Support, Emergency Relief and Disaster Preparedness.  Islamic Relief is a member of the Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food Programme and UNHCR.

PURPOSE OF DIVISION (IRUK)

Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

JOB PURPOSE:

To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date.

KEY WORKING RELATIONSHIPS

Regular communication with line manager and SRU colleagues to ensure that the duties of the department are fulfilled effectively.

SCOPE AND AUTHORITY

The role is to manage the IRUK switchboard and enquiries via phone and email. Assistants will also be responsible for updating and maintaining supporter records on Raisers Edge database. Follow a routine in daily tasks set by the line manager. Ensure that the correct donation categorisation is allocated when processing donations. In addition, the job holder provides administrative support to the unit. Day to day database maintenance tasks, updating records and maintaining accuracy.

Assisting with the call centre during campaign season (Ramadan, Orphans, Emergency/DEC Appeals, Outbound calling campaign).

Scope of the Role:

• The role is to manage the IRUK switchboard and enquiries via phone and email. Assistants will also be responsible for updating and maintaining supporter records on Raisers Edge database. Follow a routine in daily tasks set by the line manager. Ensure that the correct donation categorisation is allocated when processing donations. In addition, the job holder provides administrative support to the unit. Day to day database maintenance tasks, updating records and maintaining accuracy.
• Assisting with the call centre during campaign season (Ramadan, Orphans, Emergency/DEC.

Responsibility for Resources:

• This role is responsible for ensuring that data on Raisers Edge is accurate, updated and accessible and managing the IRUK switchboard and enquiry line.

KEY ACCOUNTABILITIES

The job holder is accountable for fulfilling his or her roles and responsibilities in line with Islamic values and principles of fairness, humanity, honesty, respect and fair treatment of his/her colleagues and staff. The following are the main responsibilities that the role holder will be accountable for:

1. Managing the phone lines and online enquiry systems:

• To be the first point of contact for the callers of IRUK and ensure a high level of customer service is delivered and maintained
• To manage switchboard calls, deal with enquiries and the processing of donations efficiently whilst communicating professionally at all times
• To manage all the enquiries via the various email inboxes and postal enquiries
• Donor care of IR individual donors. This includes selection of suitable fulfilment in response to donations and the successful handling of any donor enquiries, instructions and complaints and communication with donors by mail, phone and email
• Achieve the best possible outcome for IR from each customer contact. This will involve pointing customers towards an engagement with IR that is the most suitable for the customer and the most beneficial for IR. Promote and effectively communicate Islamic Relief’s various projects, funds and campaigns including the Gift Aid scheme.

1. Receiving and processing donations

• To open post, to sort, batch and process supporter donations onto the database
• Maintaining mail statistic for donations received through the post
• Counting cash collections received Waterloo office
• Carry out banking for postal donations received through the departments
• Ensure all payments are processed, reconciled and banked within a secure environment, ensuring that credit card data is protected and held securely in-line with business rules
• Processing postal donations, Branch Receipt Books, Bank Transfers, Payroll Giving and CAF donations ensuring that the correct fund and appeal code is allocated to supporter records within agreed timescale
• Logging and processing the event forms from CFV team
• Following up with pledges made at events
• Setting up direct debits and standing orders
• Data cleaning: update on a regular basis supporter records with amendments such as ‘No Mailing’ status; identify duplicate records and incomplete address lines
• Keeping up to date with changes in procedures and processes in donation related work e.g. ways of capturing and entering data

1. Administration

• Filing Gift Aid Declarations, standing order mandates, direct debits and donation coupons
• Ensure all filing and paperwork storage is maintained to the highest standards
• Administration of Direct debit cancellations and amendments
• Administration of Standing order, Direct debit cancellations and missed payments.
• Processing Lodgements for Donation Station donations and Providing support and guidance to Donation Station users to enable them to process donations competently and correctly
• Handle enquiries relating to Donation Station processing
• Constantly monitor and look to improve the qualitative effectiveness of the work produced by the SCU team. This will include working on your own initiative to effect measurable improvements in supporter care and data quality
• Handle Waqf-related enquiries and ensure information is sent to and received from the Waqf Department in a timely manner, particularly where it affects Waqf donors
• Responsible for preparing acknowledgements, deeds, and reports to donors
• Contribute to the efficient running and good practice of the SRU Department and undertake other initiatives as required

1. Call Centre Supervision

• Assisting with the induction and training for volunteers.
• Managing the call centre during campaigns season. This includes working flexible hours to ensure sufficient supervision is provided (working unsociable hours during peak times as well as weekends.)

1. Project Work

• Be involved in department or organisation project teams or working groups where appropriate
• Providing additional support to the SRU team as and when necessary such assisting with departmental projects. E.g. DEC/Charity Week and working on orphans reports when requested

• Volunteer Management. This includes managing office volunteers and managing the pool of Live appeal Volunteers. Assist with the volunteer training, overseeing it on the night and arranging transportation when needed.

1. Project Work

• Effectively deal with complaints, ensure learning from complaints is taken on board. Implement and develop processes for monitoring and report against IR’s centralised complaints procedure

• Work closely with key departments within IRUK to ensure that all communications to supporters is kept up to date and that service to supporters is co-ordinated and continuous.
• Participate in meetings requested by line manager and to ensure that decisions from any meetings are followed up
• Liaise with relevant external organisations as and when required
• Work flexibly according to the demands of the organization and carry out any duties with the competence of the post holder, assigned by the Supporter Relations Coordinator including managing and taking part in Live appeals when required
• Contribute to the effective and efficient running of Islamic Relief as appropriate Participate, as appropriate, in Staff forums and Meetings
• Adhere to Islamic Relief’s Policies and Procedures

1. General Duties

• Be flexible within the broad remit of the post
• Comply with organisational policies and practices
• Encourage effective cross departmental working through personal example
• Keep professional knowledge and expertise up to date
• Attend internal and external meetings as required and contribute positively.
• Undertake any other duties commensurate with this post as reasonably requested by the line manager
• Represent Islamic Relief to the wider community as appropriate to role and authority
• Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Islamic Relief’s equal opportunities statement and polices.
• Ensure professionalism and credibility at all times.
• Undertake any other tasks or projects as deemed appropriate by line manager within the scope of the role.
• To upkeep the reputation and values of Islamic relief at all times.

PERSON SPECIFICATION

It is essential that the post holder shows a good understanding and empathy with the Islamic values and principles as well as commitment to Islamic Relief’s vision and mission.

Essential Criteria:

Experience

• Demonstrable experience in a similar role
• Experience of using databases
• Excellent telephone manner
• Experience of working with sensitive information

Skills, Knowledge and Attributes

• Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
• Fast and accurate data entry skills
• Good standard of numeracy
• Proven administrative skills
• Good written skills
• Ability to work in a methodical manner with attention to detail
• Ability to organise and prioritise own work and meet deadlines
• Must be a team player as well as being able to work on own initiative
• Strong empathy for the aims and work of Islamic Relief
• Knowledge of Data Protection Act

Desirable Criteria:

• Experience of working with volunteers

Personal Qualities

• A genuine passion for making a difference
• Understanding of and affinity with Islamic Relief values

Other requirements

• Willingness to work longer hours, including weekends, during peak campaigns and emergencies.

Are you passionate about supporting young people to achieve their potential? Do you want to work in a challenging, team-focused and rewarding environment? Do you have the skills to  lead a diverse team to perform to the best of their abilities?

Centrepoint is the UK’s leading charity for homeless young people. We provide a range of accommodation based and floating support services to vulnerable young people across London, Manchester, Yorkshire and the North East. Our vision is to end youth homelessness but until then we will continue to provide young people with a place to call home, tailored support and the opportunity to build the skills needed to sustain independent living.

This is an exciting Service Manager role based in Brent and Harrow and includes responsibilities for supported accommodation services and a small floating support service. The Service Manager is responsible for overall service delivery and performance management, providing effective leadership to achieve high quality outcomes for young people and working in partnership with Social Services teams.  At Centrepoint, we work in a Psychologically Informed Environment. All staff are required  to implement this approach when working with young people.

We are looking for an experienced manager with exceptional skills in establishing and maintaining positive relationships both internally and externally.

A key part of the role will be to promote a vibrant culture with an uncompromising commitment to excellence and a fully integrated support service, reflecting the needs of those accessing the service.

In return for your efforts you will receive a competitive salary, excellent training and development and a host of staff benefits such as interest free travel loan, stakeholder pension scheme entitlement.

We seek to challenge discrimination and are committed to fairness and equality. We especially welcome applications from anyone with direct experience of being homeless or using young people’s service.

Location: Brent and Harrow

Closing Date: Wednesday 26 February, 12 noon

My Care My Way

My Care My Way (MCMW) is a new, innovative way of working with people over the age of 65 with complex needs and conditions. The person is at the centre of holistic care planning across organisations such as health, social care and the voluntary sector. This way of working is a more coordinated, consistent way of providing care for people over 65 with long term conditions in West London and requires people with commitment and passion to work with older people. My Care My Way has been created following intensive work with professionals, patients and the voluntary sector to create a model of care rooted in evidence and designed to meet local needs.

Patients are at the heart of the model, and are working in partnership with professionals, supported by a dedicated integrated care team. All involved, including the person and their carer, will design care plans together to keep the person well for as long as possible and to achieve outcomes that they identify.

My Care My Way will deliver more consistent care for patients at their GP practice, within two multi-functional Integrated Care Hubs in the locality, or within their homes.

Role Summary

The Health and Social Care Assistant (HSCA) role offers a new and exciting opportunity to become part of the My Care My Way workforce; bringing together health and social care expertise to deliver real change for how care is delivered in West London.

The vision for this role is aspirational, in that it aims to bring together over time duties that are carried out by Health Care Assistants, Social Care Trusted Assessors, Navigators, and other disciplines. The post holder will also be equipped to provide low level mental health support. There is an emphasis on promoting independence and supporting patients to adopt self-care approaches, by linking them in with voluntary sector services based on their long term conditions, interests and preferences.

**Please note, this role may involve working some Out of Hours shifts, covering evenings and weekends**

Interviews will be taking place at: Age UK Kensington and Chelsea, 1 Thorpe Close, London, W10 5XL . 

Please be advised that recruitment is on a rolling basis until all vacancies are filled.