Assistant Global Communications Officer Jobs in Bloomsbury, Greater London
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This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role Overview
We are seeking a dynamic, organised, and energised individual to join our team as the Executive Assistant to the Executive Director. This role will involve providing comprehensive support to the Executive Director. The successful candidate will play a crucial role in ensuring efficient management of time, priorities, correspondence, meetings, and communications.
About You
The ideal candidate will have:
· Previous experience in a similar role, ideally within the charity sector.
· High-level administrative, executive, organisational, and project management experience.
· Ability to operate independently in a fast-paced and complex environment
· Excellent interpersonal, written, and verbal communication skills.
· Reliability and excellent organisational abilities.
· Flexibility with a practical "can-do" attitude.
Key Responsibilities
· Manage the Executive Director’s diary, including scheduling meetings, coordinating with
colleagues to align diaries, and prioritising tasks in line with strategic priorities.
· Represent the Executive Director and OIN by greeting visitors, handling phone calls, and
managing communications with internal and external stakeholders.
· Manage key reporting processes, including receiving, approving, distributing reports, and
filing them accurately.
· Attend and minute meetings, both internal and external.
· Support the Executive Director in producing high-quality materials such as presentations,
documents, and reports, liaising with external agencies when necessary.
· Coordinate travel arrangements and accommodations for the Executive Director.
· Manage expenses and financial records for the Executive Director.
· Assist in the preparation of proposals, applications, and reports, providing administrative
support as needed.
· Support the Executive Director in maintaining relationships with donors, partners, and
stakeholders..
· Conduct research and gather information on relevant topics as requested.
· Facilitate internal communications within the organisation, including disseminating
information, coordinating team meetings, and maintaining communication channels.
· Handle sensitive and confidential information with discretion and professionalism,
maintaining confidentiality at all times.
· Undertake any other duties as assigned by the Executive Director or senior management
team.
Location: UK. The post holder will be required to work from the London office at least 1 day a week
Department: Chief Executive's Office
Reporting to: Senior Executive Support to the Board of Trustees
Salary Grade: UK Grade C
Contract Type: 12 months. 17.5 hours per week (over 4 or 5 days)
About HelpAge
HelpAge International works with partners and a diverse global network of more than 170 organisations over 90 countries, supporting millions of older people to live safe, dignified, and healthy lives. Through our partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone, whatever their age.
About the Job
As Executive Assistant you will –
Provide administrative support to the Chief Executive and work with the Senior Executive Support to the Board in carrying out their duties in supporting the Board of Trustees and the Leadership Group.
Key areas for impact/influence and responsibilities
Board
· Preparing for Board and Committee meetings.
· Prepare packs for Board meetings.
· Arrange flights, visas, hotel bookings and expenses for Board members.
CEO & Leadership Group
· Manage the calendar of the CEO, booking meetings with staff and external stakeholders.
· Manage the inbox of the CEO (pulling out key emails that need reading/replying / overdue).
· Prepare briefing packs for the CEO when going to external meetings and travelling.
· Organise and monitor CEO's monthly expenses.
· Arrange flights, visas, and hotel bookings for the CEO.
· Book meeting rooms or external venues for meetings.
· Work with the Leadership group to schedule meetings and take minutes of meetings.
· Arrange Executive Leadership away days.
General
· To deal with and support other general administrative matters, as agreed
· To take on specific research or projects, as agreed
Skills and experience required
· Significant experience working as an administrative assistant to senior staff.
· Significant experience in organising meetings.
· Experience in organising complex international travel essential.
· Ability to exercise discretion, and strong judgement and to take appropriate actions without supervision.
· Advanced level in Word, Excel, PowerPoint, and Outlook
· Experience in budget management
· Excellent verbal and written communication
· Demonstrated ability to develop and manage effective administrative systems.
· Proven ability to work on own initiative and to prioritise workload.
Key Behavioural Competencies
At HelpAge International, we believe in the importance of empowering our people to be change makers and leaders at all levels. We expect our people to embrace and live our values, challenging themselves every day to identify issues that are most important to older persons and their communities, and to make an impact that matters.
In addition, as an HelpAge employee you are expected to:
Working Collaboratively with Others: Work collaboratively, building mutual trust and respect, with external organisations and partners to achieve our strategic aims and objectives; being accountable for the work we do together.
Adaptability and Flexibility: Adapt to new directions or opportunities arising within the organisation and in our work area; being flexible in our role, constantly using the feedback to learn more and evolve further.
Supporting and Facilitating Change: Lead behavioural and cultural change through embracing a supportive, collaborative and highly inclusive environment where everybody feels supported, respected and engaged.
Extend HelpAge’s Reach and Impact: Extend HelpAge’s reach and impact by creating and identifying new business development opportunities and building relationships with new partners.
Diversity and Inclusion: Lead and promote a culture of including the voices of older people across our support, convening and thought leadership roles, in a way that is transformative, empowering and highly inclusive of those marginalised by gender, economic status, disability and other factors of discrimination.
Leading Others (for managers): Demonstrate strong leadership to own unit/department and manage people in a well and reputable manner. Create an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
Safeguarding
HelpAge International is committed to safeguarding the communities with which we work, our partners, staff and any others who we come into contact with. The post holder will also be responsible for:
· Preventing harm and abuse from our people, operations and programmes to anyone that encounters our work.
· Reporting all safeguarding incidents you see, hear, hear about or suspect, using our internal reporting mechanism.
· Complying with all safeguarding framework policies and practices.
· Completing mandatory training courses relating to our safeguarding policy framework and complying with HR vetting procedures.
SAFER RECRUITMENT
All employments at HelpAge International will be subject to satisfactory references and appropriate screening checks, which can include misconduct disclosure schemes and terrorism finance checks.
The client requests no contact from agencies or media sales.
PA to Executive Director of International Programmes
Contract: 13 Months Fixed-term contract, Full Time, Maternity cover
Salary: £39,358 - £41,325 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
About WaterAid:
Join WaterAid as PA to Executive Director of International Programmes to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
About the Team:
The International Programmes Department is made up of four regions: West Africa, East Africa, Southern Africa, and South Asia; and three support teams: Programme Support and Knowledge team, the Programme Funding and Partnerships Team and the Programme Operations Team; the International Programmes Department delivers our work effectively across Africa and South Asia focusing on quality programming; accountability and effectiveness; research, learning and documentation.
About the Role:
The purpose of this role is to provide proactive and professional support to the Executive Director of International Programmes, with some general administrative support to the Programme Operations Director and the International Programmes Senior Management Team.
The role will be split 80/20 with a majority focus on executive support for the Executive Director, ensuring they are well organised and briefed and supported to maximise her capacity to lead WaterAid effectively. The minority focus will be on general administrative support to the Programme Operations Director and to the International Programmes Senior Management Team. The role will also be instrumental in running operations in the department, including supporting the organisation with key high profile programme events, line managing the administrator to ensure the department is working effectively and efficiently within itself and the wider organisation.
In this role, you'll:
A) Provide professional, timely and proactive support to the Executive Director of International Programmes, including:
- Diary and meeting support
- Support internal processes, communications and prioritisation Support internal communications with the directorate and wider organisation so these are timely, strategic and engaging;
- General administrative support
B) Operations for the department
- Oversee departmental operations to ensure compliance with wider WaterAid processes as well as championing, innovating, or streamlining the department's process and procedure.
- Maintain effective filing systems ensuring archive material is safe and can be retrieved in line with Data Protection Regulations.
- Organise and lead logistical planning for any departmental events that take place in either the UK or Country Programme locations, as necessary.
- Work as part of a wider team of PAs and Administrators across the organisation, ensuring mutual support and good communication between teams.
About You:
- Proven successful track record of being a Senior Administrator or Personal Assistant in a global organisation, including exceptional diary management;
- Effective time-management, organisation and prioritisation skills, including ability to manage multiple projects and priorities and to keep track of high volumes of information within a busy environment;
- Excellent communication skills (written and verbal), including ability to assimilate information quickly and produce accurate minutes, clear PowerPoint presentations and written briefings;
- Integrity and the ability to act with discretion and respect confidentiality.
- Digitally literate with excellent IT skills, particularly for setting up virtual meetings and effectively using Microsoft Office tools, with extensive experience of using PowerPoint and creating simple and compelling presentations;
- Numerical accuracy and experience of managing and processing invoices and expenses. Ability to co-ordinate / track project budget.
- Team player who is motivated by the desire to support others to be effective and efficient in their work, proactive, with confidence to take initiative and solve problems;
- Willingness to travel in the UK and internationally, if required, for the proper performance and delivery of the role;
Closing date: Applications will close at 23:59 on 12th May 2024. Availability for test and interview is required the week commencing 27th May 2024 and 3rd June 2024.
How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Head of Research Interpretation
Permanent
Salary: £50,000 - £55,000 per annum, plus benefits
London N1
Full time – 37.5 hours a week
We’re a hybrid working employer, meaning you’re required to come into the office 2 days per week, currently Tuesday and Wednesday or Thursday
Closing date: 5pm, 2nd May 2024
Interviews: 13th and 14th May 2024
Second interviews: w/c 20th May 2024
An exciting opportunity to work on WCRF International’s Global Cancer Update Programme
World Cancer Research Fund International (WCRFI) leads and unifies a network of cancer prevention charities based in Europe and the Americas. Our shared vision is a world where no one develops a preventable cancer.
WCRFI is responsible for the Global Cancer Update Programme (CUP Global) which is our global cancer prevention and survival programme focussing on the links between diet, nutrition, physical activity and cancer. Forming the cornerstone of all our work, the project is the only authoritative scientific resource of its kind in the world.
We are seeking a Head of Research Interpretation who will be responsible for managing the delivery of CUP Global. You will chair the CUP Global Secretariat and also provide support to the Assistant Director of Research and Policy and the Director of Research, Policy and Innovation in the oversight and strategic direction of the programme of work. You will also contribute to other projects such as ensuring that the WCRF network has the latest global cancer statistics, including new estimates of the preventability of cancer.
You will be educated to PhD level, with ideally at least 2 years postdoctoral experience in a research environment, in a relevant area (e.g. nutrition, cancer, epidemiology, public health). You will have a good understanding of public health and epidemiology, nutrition and/or cancer and have experience of conducting and/or interpreting systematic reviews. You will have strong people management skills, with direct line management experience.
Application Details:
If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.
Please note: Your cover letter should highlight how your skills and experience will benefit WCRF International and equip you for the role, using specific examples to illustrate how you meet the job and person specifications.
Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.
WCRF is a UK cancer prevention charity. We look at how diet, weight and physical activity affect the risk of developing and surviving cancer.
Who we are:
The National Autistic Society is here to transform lives, change attitudes and create a society that works for autistic people.
We transform lives by providing support, information and practical advice for the 700,000 autistic adults and children in the UK, as well as their three million family members and carers. Since 1962, autistic people have turned to us at key moments or challenging times in their lives, be it getting a diagnosis, going to school or finding work.
The Autism Know How department, which this role sits within, supports organisations across sectors to improve both understanding and practice for professionals and employees in order to help to transform the lives of autistic people and families. We do this through diagnostic services, training, accreditation, consultancy and conferences.
What we can offer you:
- Auto-enrolled Pension Scheme
- 25 days annual leave plus bank holidays
- Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
- Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more!
- Healthcare Cash Plan
- Life Assurance at 2 x base salary
- A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)
- Access to a 24-hour Employee Assistance Programme & counselling programme
- Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family members for free!
Who we are looking for:
A Permanent Customer Relations and Sales Officer to work as part of a centralised sales team, which leads all Autism Know How sales, logistic and customer support enquiries.
Managing all aspects of the customer sales journey, this role will lead and deliver an effective, timely and professional customer journey and experience, maximising income potential and repeat business to ensure performance against team sales targets and to enable the society to continue to improve its offering for autistic people.
This role will work closely with colleagues across Autism Know How, Marketing, CRM and Business Development departments, and other relevant NAS teams where required.
This role will also deliver general administration and data processing as required.
To view the job description, please click here.
Where you will be working:
Home based, with occasional travel when required.
How to apply:
- To apply for this role please click the Apply button below
- When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism.
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks.
We are an equal opportunities employer.
Are you an outstanding individual interested in a unique and varied maternity cover role as Executive Assistant to EIA UK’s Executive Director? If you possess excellent multitasking and organisational skills, and are passionate about the environment, you won’t want to miss this rare opportunity to make a difference.
The role:
This role will work closely with the Executive Director and proactively work to support the strategy of the organisation along with providing a first-class administration and coordination service. The role will ensure that activities taken forward are aligned to organisational culture, especially where they are cross-organisational to nurture a sense of wider team.
About you:
You will have extensive experience in a similar role and it is key to be able to work on your own initiative and be proactive in your approach. You will need experience of effectively supporting the delivery of strategy as well as outstanding communication, interpersonal and administrative skills. Having a commitment to EIA’s work is also important.
What we offer:
This is a full-time role for a 12-month maternity cover.
The salary is £40,000 - £45,000 depending upon experience. Benefits include 25 days holiday with additional days off between Christmas and New Year, as well as flexible and hybrid working arrangements and a mental health and wellbeing support programme.
Please refer to the job description for further details of how to apply.
We investigate and campaign against environmental crime and abuse.
Our undercover investigations expose transnational wildlife crime, with a focus on elephants and tigers, and forest crimes such as illegal logging and deforestation for cash crops like palm oil. We work to safeguard global marine ecosystems by addressing the threats posed by plastic pollution, bycatch and commercial exploitation of whales, dolphins and porpoises. Finally, we reduce the impact of climate change by campaigning to eliminate powerful refrigerant greenhouse gases, exposing related illicit trade and improving energy efficiency in the cooling sector.
Closing date 29-04-2024
REF-213 282
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Description: Fellowship Programme Officer
Line Manager: Team Leader (New Fellows)
Objective: The Programme Officer provides individualised support to Fellows, facilitates placements and secures funding. The Programme Officer also contributes to project management activities.
Duration: For an initial period of 12 months, subject to review.
Start date: 1 May 2024, or as soon as possible thereafter.
Hours: Full-time. Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm.
Salary: £30,240 per annum
Number of posts: 2.
___________________________________________________________________________
Organisational Background
The Council for At-Risk Academics is a UK-registered charity founded in 1933 under the leadership of William Beveridge, to rescue academics suffering persecution under the rise of Nazism and facilitate their continued work in safety. Sixteen Cara Fellows from the 1930s and 1940s became Nobel Laureates, and many more innovators in their fields, including, Nikolaus Pevsner, Lise Meitner and Karl Popper. A number of Cara’s founders and Council members also personally provided places and/or funds to help individual academics; and Cara, known in the 1930s as the AAC, later the SPSL, was closely involved in the successful effort in 1933 to bring to London the Warburg Institute art library, which had been prohibited by the Nazis, and six of its staff. The Fellowship Programme is the continuation of the rescue mission operation started in 1933.
Cara has been a lifeline to academics at risk for just over 90 years, as and when world events have placed them in the line of fire: Hungarian Uprising, Cold War, Apartheid South Africa, Iran, Latin American Juntas, Vietnam, Kosovo, DRC, Rwanda, Sudan, Zimbabwe etc. and, more recently Iraq, Turkey, Yemen, Palestine, Syria, Afghanistan and Ukraine. Cara support is typically framed as temporary sanctuary offered at times of heightened risk.
Cara Objectives ‘To assist academics who have been, or are, or are at risk of being, subject to discrimination, persecution, suffering or violence on account of race, religion, nationality, membership of a particular social group, or political opinion, to relieve needs among them and their dependants and ensure that their specialist knowledge and abilities can continue to be used for the benefit of the public.’
‘To advance education by supporting academics and their educational institutions in countries where their continuing work is at risk or compromised, to ensure that such academics and institutions can continue to fulfil their critical role as educators for the public benefit.’
This is a critical time to join our dedicated and friendly Fellowship Programme team as we expand our capacity to support at-risk academics from the Middle East, Sudan, Myanmar, Afghanistan, Ukraine and Russia and many other countries.
Fellowship Programme Officer Role & Responsibilities
Fellowships
- Lead on New Fellows Team cases and provide comprehensive support to Cara Fellows using trauma-informed practice.
- Secure fee waivers, bursaries & in-kind support from universities, research institutes and other funding bodies.
- Provide logistical support to Fellows prior to and after their arrival in the UK.
- Coordinate with regional exam centres to facilitate IELTS or equivalent fee waivers for Fellows.
- Collect and interpret regional intelligence to inform Fellowship Programme advice and guidance.
- Write and send official documents to Fellows.
- Develop relationships with universities and other partner organisations.
- Conduct due diligence on Fellows’ documents and risk.
- Assess Fellows’ suitability for academic placements and liaise with experts for their professional opinion.
- Assess Fellows’ English language abilities.
- Attend weekly meetings with the team.
- Support Fellowship Programme with ad hoc responsibilities.
Visa Advice & Guidance
- Liaise closely with Fellows and hosting universities on visa related issues (Student and Temporary Worker (GAE) visas).
- Liaise with independent legal advisors where necessary.
- Research and update visa guidance to reflect changes in complex immigration regulation.
Managerial Support
- Provide advice and guidance to Fellowship Programme Assistants
- Contribute to Fellowship Programme policy changes and decision-making.
Finance
- Make payments to Cara Fellows and non-Fellowship related payments.
- Document financial transaction records.
- Record all financial and in-kind support from universities and other partner institutions.
Monitoring and Evaluation
- Assist new arrivals with handover to the Active Fellows’ Team.
- Record and report on the efficacy of IELTS or equivalent fee waivers to relevant bodies.
- Assist with compilation of reports to funders.
Administration
- Provide support for general enquiries.
- Present and collect data
- Ensure safekeeping of confidential information
- Maintain detailed records of correspondence, documents, and activities.
Project Management
- The Programme Officer will have the opportunity to contribute to the management of internal projects within the Programme.
Responsibilities also include related activities that might arise in relation to the Fellowship Programme as required by the Executive Director or Deputy Director/Fellowship Programme Manager.
Benefits of Role
· Challenging but rewarding work, always life-changing, sometimes life-saving
· Competitive salary
· Team and individual training opportunities
· Weekly case review meetings with line manager, plus quarterly 1-1 sessions with manager to discuss role and to plan individual professional development
· Hybrid working, home and office (usually 2 days each week in the office)
· Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm
· 25 days plus Bank Holidays annual leave entitlement
· 8% employer pension contribution
· Convenient office location at Elephant and Castle, close to Tube (Bakerloo and Northern lines) and bus routes
Person Specification
Essential
· Bachelor's degree
- Fluent English (spoken and written).
· Proactive with a willingness to learn
- Confident and empathetic with strong interpersonal and communication skills.
- Ability to work under pressure in a fast-paced environment
· Keen team player who is ready to support and help colleagues
- Excellent record keeping and attention to detail.
- Ability to work independently and in a team
- Good time management with ability to prioritise and independently work to deadlines.
- Understanding of issues of confidentiality.
- Interest in and commitment to the work of Cara
- Confident use of Microsoft package
- Good knowledge of current global issues.
· Ability to have difficult conversations
Desirable
- Masters or equivalent experience
- Casework experience
- Arabic language skills are desirable. Other foreign languages (such as Farsi/Dari, Pashto, Ukrainian and Russian) will also be considered.
- Salesforce/CRM software experience
- Project Management experience.
- Experience in a supporting role with people with lived experience of forced migration
Cara provides help to academics in immediate danger, those forced into exile, and those who remain and work in their home countries despite the risks.
The client requests no contact from agencies or media sales.
For more than 30 years, War Child has been driven by a single goal – ensuring a safe future for every child affected by war. We aim to reach children as quickly as possible when conflict breaks out and stay long after the cameras have gone to support them through their recovery. We work with local communities and governments to help protect and educate children, and support them to heal and learn, for a safer, brighter future.
Last year, War Child UK agreed to come together with War Child Holland, War Child Germany, War Child Sweden and Children in Conflict in the USA, each of whom previously operated as independent NGOs, to form the War Child Alliance, which went live in January 2024. The new Alliance now runs our overseas projects, our research, scaling and advocacy programmes on behalf of us all, utilising our collective power and influence to have the greatest possible impact for children affected by war. As a member of the new Alliance, War Child UK is now a highly effective and innovative fundraising entity, raising crucial funds and awareness of our work globally.
Join us as our Director of Finance and IT at War Child UK, a pivotal role within our Leadership Group reporting directly to Helen Pattinson, CEO. Your role is to lead our finance and IT, but as a member of our leadership group to take joint responsibility with other Directors for leading the organisation.
As Finance and IT Director, you'll lead the optimisation of our finance and IT systems to streamline recording and reporting of financial transactions. Your analytical skills will be essential as you explore cost and income centres, supplying vital data necessary to significantly enhance our fundraising efforts.
Beyond day-to-day operations, you'll play a strategic role in long-term financial planning, fostering collaboration across the War Child Alliance. Together with fellow leaders, you'll steward the wider organisation, ensuring War Child UK is ready for success and equipped with ambitious financial investment frameworks.
Success in this role also entails ensuring our IT systems maintain the highest standards of excellence, delivering accurate and timely financial performance insights. You'll contribute to a vision where War Child UK achieves extraordinary results within a financially sound Alliance, empowering members to maximise their impact while being accountable for every penny raised.
You will be a qualified accountant with exceptional strategic and operational experience. You do not necessarily need to have prior international development experience, although you will need to demonstrate that you can build effective working relationships with overseas counterparts. Experience of working within a complex fundraising environment would be highly advantageous though. For this role, we are also as keen to hear from experienced directors who are excited by what we do as we are from those for whom this would be their first senior leadership role.
Tall Roots is acting as an employment agency partner to War Child UK. If you would like an informal discussion about the role, please email Mark Crowley at Tall Roots.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
IT Tech Support - Permanent Vacancy from May 2024
At Dementia Concern, we aim to provide specialist support and advice to anyone in Ealing who is affected by dementia. Our continuously improving services and expert frontline staff deliver the best care possible during the dementia journey. We are proud to be contracted by the NHS to link directly between the eight GP networks in Ealing and the mental health team (CIDs). Community healthcare is unlike any other part of the NHS. It is personalised care that helps people to retain their independence.
There are hundreds of types of dementia, with Alzheimer’s being the most common. Dementia has been the leading cause of death in the UK for the last decade.
As an Integrated Care partner with the NHS, your 2-day a week tech support role here is key to maximising productivity and the lasting impact of our frontline workers out in the local community. By supporting your dedicated healthcare colleagues, you’ll help ensure we reach every person living in their homes, with dementia, in Ealing. Over 50% of the population served are Ealing residents from global majority ethnicities; our team reflects this rich diversity.
Key Facts
Job Title IT Tech Support
Description On-site 1st and 2nd line IT support
Salary £30k per annum full-time equivalent
Office 223 Windmill Road, London, W5 4DJ.
Contract Permanent
Start date May 2024
Hours 14 hours a week, flexible over 2-4 days
Line manager CEO
Location This is an in-person role, based in our offices at W5 4DJ
Holidays 25 days pro rata
Responsible for Implementing IT best practices (processes, procedures, tasks, and
checklists) for the smooth running of community healthcare services.
Key relationships CEO, Fundraising/Marketing, HR Manager/Senior Team, Board Clerk
External Support 3rd line support from a specialist IT company (remote; on-site as nec.)
Main Purpose and Scope of the Role
This is BAU support for staff and on-site/network IT infrastructure. If successful, you will liaise closely with our external IT consultancy, for bespoke 3rd line support, regarding our core IT infrastructure (software, hardware, server and network). You will be the first point of support for your colleagues’ IT needs. You will report on and advise senior management of the IT risks and cybersecurity needs. You prioritise your own work, documenting and communicating progress.
Key Responsibilities:
● Troubleshoot IT based systems, hardware, and software issues for colleagues
● Onboard/offboard employees for IT system; set up all user credentials
● Manage devices for circa fifty staff using GoTo Resolve (our MDM/RMM tool)
● Help staff with Google, Windows, email, VPN and applications like Staffology HR
● Support Senior Team with roll-out of our first self-service HR portal for all staff
● Manage device inventory and purchase new supplies and equipment as needed
● Liaise and negotiate with external IT service providers (eg. EE, Croft, Google)
● Ensure all IT hardware and software is well maintained (documenting actions)
● Develop and update IT policies, subject to board approval
● Advise Senior Team on cost-effective digital forward planning and investment
● Support Senior Team to create a cybersecurity strategy (based on security audit)
ROLE DOES NOT DO - the following high-level tasks covered by external IT company
● Outside IT Manager builds and maintains the organisation’s network and server
● Outside IT Manager manages software licences and supports key tech purchases
● Outside IT Manager sets up core installations on machines for new staff
● Outside IT Manager troubleshoots major issues when your role needs help
Person Specification
Essential Skills and Qualifications:
1. Experience of either Customer Service, Charitable Sector or Small Business
2. Trouble-shooting experience while providing remote and onsite IT tech support
3. Documentation of IT processes, good time management skills and attention to detail
4. On-site management of Active Directory, Network Access Storage (inc. RAID)
5. Proficient in Windows 10/11 & Home/Pro, MS Office and MDM/RMM tools
6. Ethernet cabling experience (crimping etc.) We have loads of structured cabling!
7. Working knowledge of information data security and mitigation of cyber risks
8. Aptitude for IT skills development and staying on top of current industry standards
9. Good problem-solving and communication skills, being able to think on your feet
10. Good working knowledge of: Website CMS & Google Workspace (formerly G-Suite)
Desirable Skills and Qualifications:
11. Basic networking skills e.g:
● CompTIA A+ or experience of office IT support function
● CompTIA Security+, or CompTIA Network+, or CCNA 200-301 certification
12. Working understanding of ITIL Version 3 or 4 framework
How to Apply and Interview
Closing date: Monday 22nd April at 12 midday
Interviews: Week commencing 29th April 2024
Please forward your CV for consideration. CV's are considered on a rolling basis and we may well be in touch with you, before the closing date.
The client requests no contact from agencies or media sales.