Assistant Policy And Data Analyst Jobs in Croydon, Greater London
Salary: £34,085 per annum
Location: Homeworking (occasional travel to London and other locations as required)
Contract: Permanent
Hours: Full time (37.5)
Closing date:Thursday 25th April 2024 at 11:30pm
Has your proficiency in Microsoft Dynamics CRM, similar CRM platforms or other comparable enterprise-level software been gained in a helpdesk environment? Then join Shelter as a Dynamics Support Analyst and you could soon be playing a vital role within our Applications Lifecycle Management (ALM) team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the Team
Amongst other key systems, the ALM team supports two critical CRM solutions which underpin our engagement with both our clients and supporters. We’re also part of the Business Enablement team within Shelter’s Technology & Data (T&D) Department. T&D consists of 30+ people based across the country, with bases in London, Sheffield and Edinburgh and is accountable for developing and leading Shelter’s technology and data strategic priorities and providing a secure infrastructure. The management of data and insight to underpin strategic outcomes, delivery of technology change projects, data governance and provision of support for a range of software, systems and platform tools also fall under T&D’s remit.
About the role
Working as part of a team with a diverse portfolio of skills, as a Dynamics Support Analyst you’ll have plenty of opportunity to deepen your knowledge of our CRM systems, as well as expand into other areas. You’ll be the first point of contact for users seeking assistant with our CRM systems to ensure that they have a seamless experience with troubleshooting, problem resolution and system guidance.
As part of the role, you will also be monitoring and managing the support ticketing system (Zoho ManageEngine), to ensure timely responses and resolution of queries, at times co-ordinating with other teams and taking ownership to deliver a positive outcome for users. You’ll become an expert user of Shelter’s implementations of Microsoft Dynamics CRM, assisting in basic configuration and customisation tasks.
And we’ll also rely on you to help maintain accurate documentation of support processes, provide input for training sessions, feed into the generation of regular reports and gather user feedback to help us identify areas for improvement.
Indeed, you’ll play a key role in helping the teams that are crucial to our mission - teams which provide advice to people in need and help us understand and engage with our supporters.
About you
To succeed, you’ll need a strong understanding of enterprise-level software (ideally CRM) processes, workflows and data management and the ability to provide first level support to end users. You’ll be proficient in Microsoft Dynamics CRM or similar CRM platforms as a system administrator or expert user. You’ll also need to be detail-oriented ,with a problem-solving mindset and excellent communication and interpersonal skills. As comfortable helping to generate regular reports as you are maintaining accurate documentation, prior experience in a customer support or helpdesk role is essential. Ideally, we’re looking for an individual who has prior experience working with IT Service/Helpdesks and you’ll able to work effectively both on your own initiative and as part of a team helping Shelter achieve its wider goals.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
For more than 30 years, War Child has been driven by a single goal – ensuring a safe future for every child affected by war. We aim to reach children as quickly as possible when conflict breaks out and stay long after the cameras have gone to support them through their recovery. We work with local communities and governments to help protect and educate children, and support them to heal and learn, for a safer, brighter future.
Last year, War Child UK agreed to come together with War Child Holland, War Child Germany, War Child Sweden and Children in Conflict in the USA, each of whom previously operated as independent NGOs, to form the War Child Alliance, which went live in January 2024. The new Alliance now runs our overseas projects, our research, scaling and advocacy programmes on behalf of us all, utilising our collective power and influence to have the greatest possible impact for children affected by war. As a member of the new Alliance, War Child UK is now a highly effective and innovative fundraising entity, raising crucial funds and awareness of our work globally.
Join us as our Director of Finance and IT at War Child UK, a pivotal role within our Leadership Group reporting directly to Helen Pattinson, CEO. Your role is to lead our finance and IT, but as a member of our leadership group to take joint responsibility with other Directors for leading the organisation.
As Finance and IT Director, you'll lead the optimisation of our finance and IT systems to streamline recording and reporting of financial transactions. Your analytical skills will be essential as you explore cost and income centres, supplying vital data necessary to significantly enhance our fundraising efforts.
Beyond day-to-day operations, you'll play a strategic role in long-term financial planning, fostering collaboration across the War Child Alliance. Together with fellow leaders, you'll steward the wider organisation, ensuring War Child UK is ready for success and equipped with ambitious financial investment frameworks.
Success in this role also entails ensuring our IT systems maintain the highest standards of excellence, delivering accurate and timely financial performance insights. You'll contribute to a vision where War Child UK achieves extraordinary results within a financially sound Alliance, empowering members to maximise their impact while being accountable for every penny raised.
You will be a qualified accountant with exceptional strategic and operational experience. You do not necessarily need to have prior international development experience, although you will need to demonstrate that you can build effective working relationships with overseas counterparts. Experience of working within a complex fundraising environment would be highly advantageous though. For this role, we are also as keen to hear from experienced directors who are excited by what we do as we are from those for whom this would be their first senior leadership role.
Tall Roots is acting as an employment agency partner to War Child UK. If you would like an informal discussion about the role, please email Mark Crowley at Tall Roots.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Ambitious About Autism is a national charity for autistic children and young people. We stand with autistic children and young people, champion their rights and create opportunities. We run specialist education services, an award-winning employment programme and children and young people are at the heart of our charity's decision-making, policy work and campaigning.
We are looking for resilient, ambitious and passionate people to join us at our award winning Ambitious College (Seven Sisters Campus).
In this role, you will be working on a 1:1 basis with our Autistic learners. You will be helping our learners both academically in the classroom and with community-led activities, teaching them key life skills in order to transition into adult life.
If so, we have an exciting opportunity available for you!
Position: Learning and Behaviour Specialist
School: Ambitious College (CONEL Campus)
Location: Seven Sisters, London, N15 4FY
Contract Type: Full time, Permanent (Hours: 9am – 4.30pm)
Salary: £23,933 to £25,482 (based on years of experience)
About the School:
Ambitious College is an independent specialist day college dedicated to supporting autistic young people aged 16–25. Our educational approach focuses on the individual at all times. We offer a highly personalised curriculum and positively support our learners to acquire new skills and take part in everyday life. We are located within two mainstream further education college campuses: the College of Haringey, Enfield, and North East London (CONEL), and West Thames College, West London. Through a range of partnerships with local businesses, community groups, and our mainstream college partners, we also offer opportunities to learn in the community. This combined approach – personalised education, positive support, and real work experience – delivers results. It allows our young people to achieve their goals, fulfil their potential, and go on to lead active lives in their community. Ambitious College's values define how we work and ensure that children and young people with autism are at the heart of all that we do.
(Personal care is a requirement in this role)
As part of the Ambitious About Autism team, you will enjoy the following benefits:
- Term time only role (yet paid across 52 weeks)
- A competitive salary of up to £25,482 and an increase every September
- Free healthy breakfast available everyday
- State of the art Autism specific training including person centred approaches, positive behaviour support, medical training and understanding sensory needs
- Working with experts in the Autism industry with 1:1 meetings and training provided
- Eye test vouchers, season ticket loans and a cycle to work scheme.
- Employee Assistance Programme, to help you balance your work, family, and personal life
- Continuous professional development including access to coaching and mentoring as well as e-learning and online training courses
This is a fantastic opportunity for somebody who wants to make a difference to our autistic children, their families and the community. If you would like more information, please refer to our job description.
Start date: After May Half Term 2024 (However, flexible depending on notice periods).
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
Background
Climate Lead is a unique organization dedicated to mobilizing philanthropic resources to combat climate change. Climate Lead acts as a guide for philanthropists on a diverse array of climate-focused initiatives, connecting donors with projects ranging from early-stage ideas to proven opportunities ready for scale. Through tailored support and connections to peers, experts, and leading funders, CIimate Lead empowers donors to make informed decisions and collaborate effectively, ultimately accelerating the transition to a more sustainable and resilient future. We are currently seeking three Project Managers in Philanthropy, one based in London and 2 others in the USA (San Francisco and Washington DC).
Purpose of role
We are currently seeking a Project Manager in Philanthropy, whose primary objective is to assist the Senior Philanthropy Advisors (SPA) in securing essential funding to combat global climate change. The ideal candidate will possess expertise in philanthropic activities and proficiency in managing multiple high-priority tasks autonomously, which are crucial for effectively managing various project management responsibilities essential to fulfilling the objectives of the Philanthropy Team. Through collaboration with various teams such as Philanthropy, Global Climate Strategies, Communications, and Operations, the ideal candidates will ensure seamless coordination and delivery of donor-related initiatives and projects. Leveraging their strong project management capabilities, exceptional communication skills, and dedication to environmental causes, the Project Manager, Philanthropy will make a significant contribution to the organization's mission of fostering climate leadership worldwide.
Primary responsibilities
Strategic support of primary donor portfolio (70%)
Donor deliverables (50%)
· Project manage donor deliverables and other donor-related work streams as defined by strategies set by SPAs, including but not limited to developing and managing or leading work plans, timelines, and tracking status of all the moving parts to meet internal and external deadlines.
· Negotiate project timelines and gather input from colleagues to design project plans.
· Serve as a thought partner to SPAs on donor strategies.
· Liaise with members of the Global Climate Strategies, Communications, and Operations teams to ensure effective collaboration on donor deliverables and products.
· Tap the Knowledge Management System to field simple donor-related SPA needs (e.g., pulling final donor products by theme).
· Prepare high-quality, strategic briefs and support preparation of other donor materials (including decks, advisory materials, funding opportunities, etc.) for meetings with donors, ambassadors, volunteers, and partners.
· Responsible for detailed briefings to prepare for donor meetings, events etc. drawing from research and background information from the Senior Research Analyst.
Administration and workflow (20%)
· Summarize and take responsibility for key action items from internal and external meetings, distribute information to teammates and manage follow-up with appropriate internal and external staff.
· Coordinate complex external meetings with the appropriate administrative assistant(s) as necessary across the organization for the Senior Philanthropy Advisors.
· Responsible for timely Salesforce data entry and management including donor activities (emails, meeting notes, etc.), updating and maintaining giving opportunities, projections, invite lists, prospect lists, and monthly portfolio reviews.
Special projects that scale our donor work and advance team goals (30%)
· Contribute to special projects as assigned including but not limited to project management support for Ambassadors, select events, proactive products, and priority big bets; building and maintaining the Philanthropy Team strategic playbook and cascading learnings in partnership with the Deputy Managing Director, and supporting pipeline development in key regions.
Success criteria
· Implementation of complex projects: You’re a confident project manager, leading and executing a portfolio of interconnected projects with close attention to detail across multiple stakeholders. This requires you to be highly organized and attentive to detail.
· Written and verbal communications: Your written and verbal communication skills are excellent, with an ability to deliver verbal presentations in multiple settings.
· Self-motivation: You are solutions-oriented, proactively taking initiative, identifying problems and opportunities across your assignments, and developing recommendations and acting on those recommendations.
· Learning mindset: You desire continuous improvement, have an innate sense of curiosity, are grounded by a foundation of self-awareness that provides space for learning and growth, and are highly adaptable.
· Strategic thinking: You’re a strong conceptual thinker who can quickly grasp and navigate a range of abstract concepts, relate them to one another, and translate those concepts into strategies and practical actions.
Experience
· Project management experience.
· Bachelor’s degree, course work in business management or environmental policy preferred.
· 3 to 5 years of relevant work experience (in or with nonprofit, foundation, or other mission-focused organizations preferred) in a program support role.
· Fundraising experience is strongly preferred.
· Experience working in service to a broad range of clients and stakeholders preferred.
Qualifications
· Strong project management skills.
· Excellent writing and editing skills with proven ability to translate complex concepts into succinct, clear, accessible language for multiple audiences.
· Highly proficient in MS Word, Excel, PowerPoint, Outlook, and Box.
· Knowledge of Asana, Google systems (Drive and Sites) as well as Salesforce.
· Excellent research and analytical skills.
· Demonstrates ability to work individually, as part of a team, and with individuals of diverse backgrounds who are part of the climate change conversation.
· Ability to make decisions independently and work effectively and efficiently with minimal supervision.
· Ability to prioritize, multi-task, and work under pressure in a high-performing team is a must.
· Comfort with flexible, dynamic, and multi-cultural teams across global time zones.
· Passion for environmental issues.
· Business fluency in Portuguese a plus for London-based project manager.
Reporting to: Senior Philanthropy Advisor
At the Climate Leadership Initiative, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status), domestic violence victim status, political affiliation, and any other status protected by state or federal law.
To apply for the post
To apply for this role, please submit a copy of your CV/resume and a cover letter outlining your interest in the role and how you fulfil the requirements set out in the job announcement.
In addition, we request a writing sample that demonstrates your ability to research and communicate complex concepts in a clear, concise, and engaging manner. Any relevant piece of writing where you have distilled complex information would suffice. The sample should not exceed 1,500 words.
The deadline for application is Wednesday 17th April 2024
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Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.