Assistant Safeguarding Advisor Jobs in Home Based
Helpline Advisor
We currently have an opportunity for Initial Support Agents (known internally as Triage & Early Intervention Officers) to join the team based at Ingatestone, Essex. These roles are full time working shifts 8am to 4pm or 9am to 5pm Monday to Friday with the option of hybrid working.
We currently have both permanent and fixed term contracts (to March 2026) available and are interested in hearing from candidates looking for both full or part-time roles. Please state in your application if you are looking for full or part time hours.
Position: 5475 Triage and Early Intervention Officer
Location: Essex/hybrid
Hours: Full and Part Time roles available . 8am to 4pm/9am to 5pm Monday to Friday
Contract: Permanent
Salary: £23,500.00 per annum pro rata
Closing Date: 22nd April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.
The Role
You will be supporting people on the telephone, by text or email from a variety of different backgrounds, all with different experiences. No two days are the same and you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
These roles are based in the Essex office in Ingatestone. There may be an option for hybrid working between home and the office. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development. Working pattern will be either 8am to 4pm Monday to Friday or 9am to 5pm Monday to Friday.
About You
Previous experience is not required as you will receive robust training prior to working directly with clients. However, you will need to have excellent telephone and IT skills as you are required to use a database and undertake all administrative and reporting requirements. You will receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
In Return…
Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity and paternity payments
- High Street, retail, holiday, entertainment and leisure discounts
- Access to our financial wellbeing hub and salary deducted finance
- Employee assistance programme and wellbeing support
- Ongoing training and support with opportunities for career development and progression
About the Organisation
This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities
You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line.
Please note this role is being advertised by NFP People on behalf of our client.
Job Title: Policy and Public Affairs Assistant (UK/England)
Directorate: Strategy and Knowledge
Team/Department (if specific): Policy and Public Affairs
Salary range: £21,840 to £22,362 (starting at the bottom of the range) Plus £3,366 London weighting
Location: London (hybrid working, with at least one day- Tuesday- in the office). The post holder will occasionally be expected to travel to locations across the UK.
Working hours: 35 hours (flexible working may be considered)
Context and Background
The NSPCC's vision is that together, we can stop child abuse and neglect. Through the collective power of our staff, volunteers, supporters, partners, and over 100 years of experience we will move closer to achieving that vision.
We launched our ten-year strategy in 2021, which is centred around three impact goals. This is the difference we want to make by 2031:
1. Everyone plays their part to prevent child abuse: we'll work together to make it easier for everyone to play their part and create a social safety net that prevents child abuse and neglect.
2. Every child is safe online: together, we'll transform the online world, so it's safe for every child to go online.
3. Children feel safe, listened to and supported: more children will be able to speak out, so they feel safe, listened to and understood - and abuse doesn't shape their future.
The Policy and Public Affairs team works across the four nations of the UK to influence legislation, policy and practice to ensure they are as effective as possible in keeping children safe. We focus on policy priorities through our five core workstreams: the child protection system and children's social care; early years and health; child sexual abuse; online safety; and young victims and witnesses. You will have the opportunity to work across a range of different policy areas.
We are recruiting a Policy and Public Affairs Assistant to support the work of the Policy and Public Affairs team in delivering real change and reform in the best interests of children.
The post holder will work in the UK/England part of the Policy and Affairs Team focussed on influencing the Westminster Government. The role involves a variety of responsibilities including assisting the team with parliamentary monitoring, policy analysis, organising meetings and events including with parliamentarians. This is a great opportunity to develop policy and public affairs skills as part of a high-performing, award-winning team.
The post holder will also support colleagues from across the UK by collaborating on one or more of our workstreams. You will support with project delivery, research into specific policy issues, as well as communication with internal and external contacts.
Job purpose
The Policy and Public Affairs Assistant (UK/England) will be responsible for undertaking a range of advocacy work to achieve the NSPCC's strategic goals. This will include supporting policy analysis and development, policy research and public affairs and influencing activities. The postholder will use their skills and experience to strengthen the NSPCC's impact on public policy and legislation, and in doing so make a significant contribution to keeping children safe.
Key relationships - Internal
· Reports to Policy and Public Affairs Manager in England
· Colleagues in the wider Policy and Public Affairs team across the UK
· Colleagues in the Strategy and Knowledge Directorate including peers in the Assistants' Forum
· Colleagues in the Media and Campaigns teams
· Colleagues in the Services directorate (to ensure policy development is informed by experiences and learning from our frontline professionals/ volunteers)
· Colleagues in the Participation Unit (to ensure the involvement of young people in policy and influencing work)
Key relationships - External
· Key civil servants and policy advisers in the UK Government
· MPs and Peers in the UK Parliament
· Colleagues in relevant voluntary and statutory agencies
· Practitioner bodies
· Key academics, researchers and research networks
Main duties and responsibilities
· Conduct desk research to scope public policy positions on a range of key issues. Develop and maintain a good understanding of key policy developments and provide advice and/or information to colleagues about the possible impact of such developments
· Summarise policy documents, research reports and parliamentary debates for members of the Policy and Public Affairs team in England, across the UK and other relevant colleagues within the NSPCC.
· Support the drafting of responses to government consultations, policy briefings and other public policy initiatives.
· Monitor relevant parliamentary activity and ensure that Policy and Public Affairs colleagues are kept up to date with developments in the field of child protection.
· Provide the Policy and Public Affairs team with administrative support, including ensuring financial processes are completed in a timely way
· Support with the organisation and smooth running of meetings and events, including taking minutes
· Coordinate and support the work of one or more of the Policy and Public Affairs team workstreams to ensure maximum four nations collaboration.
· Represent the NSPCC with colleagues at meetings with external stakeholders. This may include deputising for more senior colleagues on occasion.
· Support the delivery of influencing campaigns, help organise our communication with key stakeholders in a well-planned, clear, and effective manner.
Responsibilities for all Staff within the Strategy and Knowledge Directorate
There is a set of responsibilities for all staff within each directorate.
· A commitment to safeguard and promote the welfare of children and young people
· To carry out the responsibilities of the post in a manner consistent with promoting equality and diversity, and which demonstrates respect for children's rights.
· To participate actively in regular department and team meetings, contributing to strategy, discussions and decisions.
· To maintain an awareness of own and other's health and safety and comply with the NSPCC's Health and Safety policy and procedures.
· A willingness to take a flexible approach to work.
Person specification
1) Strong support for the NSPCC's mission and values.
2) Ability to collect data/ information from various sources, analyse findings and present them clearly and accurately in a way that meets desired outcomes.
3) Strong written skills, the ability to write clearly, concisely and persuasively in a variety of formats and for a variety of audiences.
4) Well-developed verbal communication skills to deal effectively, efficiently and appropriately with internal and external stakeholders.
5) Ability to work on own initiative and be proactive in developing and delivering projects.
6) Confidence in working as part of a team, with experience of working collaboratively with colleagues to help ensure the successful delivery of projects, being flexible where required.
7) Strong organisational and administrative skills, including maintaining information and contact systems.
8) Strong IT skills, with the ability to accurately proof-read and complete basic editing tasks on documents and materials prior to publication.
9) Experience or demonstrable interest in policy, public affairs, and political developments relevant to the NSPCC.
10) Some knowledge of UK parliamentary processes.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18's joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
We are currently looking for a Regional Assistant Manager to join our passionate and committed Regional team on a Permanent Contract.
The successful candidate will be client focused and an excellent listener, have a keen eye for detail and be able to engage well with all relevant stakeholders.
The scope of this role is to work as part of the Migrant Help Asylum Services team, part of the AIRE contract, and to provide a professional service which includes the provision of advice and guidance in addition to aiding with the completion of support applications. You will support and manage the Client Advisers within the Regional Team, champion training, coaching and overall management of the team. You will be required to support in the completion of all types of asylum applications, induction briefings to new arrivals in initial accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations.
If you are an excellent communicator, have the ability to work with people in sensitive and emotionally demanding situations and are looking for an exciting role within an ever-growing, fast paced team, we’d love to hear from you!
As the Regional Assistant Manager your duties would include:
- Provide an Advice and Guidance service to Asylum Seekers and Failed Asylum Seekers, including assessing eligibility criteria and completing Asylum Support Application Forms (ASFs), notifying the Authority on changes of circumstances, immigration related matters within the scope of OISC regulations, Voluntary Assisted Returns, and signposting to other organisations
- Responsible for day-to-day operational oversight of the Client Adviser team under the overall management of the Regional Manager, including monitoring inboxes and respond or allocate requests received, planning for staff workloads, absence monitoring and ensuring assigned rota duties, are carried out as planned
- Support with the Health and Safety arrangements of this multi-disciplinary team, ensuring the team are safe and secure at all times through robust lone working and RAMS arrangements
- Conduct line management of client advisers, including supporting the recruitment and inductions of new staff, employee development, appraisal and supervision, performance monitoring, absence monitoring, disciplinary and conflict resolution
- First line of escalation for Client Advisers on complex cases, including unplanned and complex cases, ensuring Initial Accommodation requests, Requests for Further Information and Evictions are dealt with in a timely manner, and initial escalation for safeguarding issues or concerns
- Handle calls effectively, work in a timely way to ensure that clients are supported appropriately whilst ensuring that we are able to support as many people in need as possible
- To support KPI assurance for the regional team
- Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Manager or / or Head of Service
- Facilitate team meetings including daily briefings to ensure that team members are up to date on matters that effect the delivery of service, such as policy and legislation changes
- Act as a contact with the Home Office, Social Services, Healthcare Professionals, AASC provider and other relevant agencies for applicants with additional support needs
- Keep full, accurate and up-to-date case records and complete case follow-up within the requisite time scales and undertake any necessary administrative tasks
- Support Regional Manager with administrative requirements for the contracts and services i.e, daily management reports, KPI data checks, managing regional appointments to ensure efficient service delivery; and Quality Management of the service, including but not limited to; supervisions and file reviews, client feedback, internal and external audit activity e.g. Advice Quality Standards, ISO etc. as well as In line with OISC and Migrant Help requirements and quality frameworks
- Attendance at sub-contract/stakeholder/safeguarding meetings as required, ensuring Migrant Help policies, and operating procedures are followed at all times
- Undertake any other duties which may be assigned from time to time and may include cover for other funded projects e.g. Supporting Victims of Human Trafficking and anti- human trafficking operations, EU Migrant Advice, Foreign National Prisoner Advice Service
The experience and skills you need:
- Demonstrable competence in a people management role, at supervisory level
- Working with people in sensitive and emotionally demanding situations is essential
- Proven ability to prioritise and work on your own initiative whilst respecting boundaries
- Ability to plan, review, work and deal with deadlines and conflicting priorities
- Shows resilience when faced with challenges from both work and individual clients
- operational experience working to challenging performance KPI's
What else to expect:
- The Regional team operate Monday to Friday between 8am and 6pm, however this service operates and Out of Hours and there will be a requirement to work this on a rota basis
- This post will, on occasion, require travel therefore flexibility is required to meet this need when it arises
- The postholder will need to fulfil rostered duties as may be required of the service
- This post requires weekend working on a rota basis
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer:
• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
- This post is subject to a Disclosure and Barring Service (DBS) check
- This post is subject to a Counter Terrorism Check (CTC)
For CTC application applicant must:
- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job
The client requests no contact from agencies or media sales.
Energise Sussex Coast is a community benefit society. Our mission is to work together to end fuel poverty and protect the environment through community led local green power & energy saving schemes.
We are looking for an energetic and creative person to organise and deliver a calendar of engaging and inspiring energy and climate themed events and outreach activities across East Sussex. The events will cover the following themes: saving and sharing energy, insulation, solar and batteries, renewable heat, funding energy efficiency measures, creating healthy and mould-free homes etc.
About you
You have been actively involved in climate action and engaging communities – whether campaigning, part of a volunteer group or in your own life, and you are committed to getting the information out there about the transition to zero carbon in a way that is engaging and brings communities together.
You have 2+ years of experience working on events. You bring a proactive attitude to the role. You are confident and self driven but enjoy working in cooperation to achieve common goals and to increase your impact. You are a creative thinker with some great ideas about how to engage communities in the transition to a fossil free future and ensure that no one is left behind.
You are a great advocate and because you believe in community energy are happy to promote our services to other organisations and groups with the aim of increasing the number of residents we can support with energy advice and who are able to engage in the transition to a more sustainable future.
You have a high standard of written and verbal communication skills. You are organised with an attention to detail and respect for the importance of collecting data to enable monitoring and evaluation of the project. You want to improve the events by collecting and listening to feedback and implementing improvements. You value the input of our service users, volunteers and staff team into the design of the events programme.
Responsibilities
- Work in collaboration with the ESC team and stakeholders to design a programme of inspiring energy and climate themed events in Hastings, Rother, Eastbourne, and Wealden, reaching a total of 1000 residents across the year.
- Create engagement opportunities for your team at the events and activities of other organisations and local groups by networking and working with the Communications and Marketing person to promote our services.
- Find interesting speakers and organisations to participate in our events.
- Create public events for our No One Left Behind project, finding new, exciting ways to engage the public in conversation about energy and climate topics.
- Manage the administration and logistics of the events, including room bookings, ticket booking processes, etc.
- Look for opportunities to invite our funder along to events and participate in the activities.
- Manage relationships with staff team and volunteer Energy Champions on local events.
- Create event plans and risk assessments for each event.
- Work with the Marketing and Communications Officer and local volunteers to plan PR and promotion of events to agreed timelines.
- Create and work to agreed budgets.
- Ensure you are collecting the data needed to monitor and evaluate the project.
- Create inclusivity in the event registration and attendance experience to support people with a variety of needs.
- Ensure events feed into the wider work and services of Energise Sussex Coast.
- Provide event reports to manager detailing the number of attendees, write-up of the event, and feedback.
- Provide general assistance with ESC events and projects as required.
- Adhere to Energise Sussex Coast’s policies around safeguarding, data protection, etc.
- Attend monthly in-person team meetings in Hastings.
Key Details
• Hours: 30 hours a week, flexible working
• Job location: Home based or optional hot desk in Hastings with regular events in Hastings, Rother, Eastbourne and Wealden.
Criteria
Essential
1. Educated to degree level or equivalent professional experience.
2. Professional experience or a personal commitment to the pressing importance of the transition to a sustainable, fossil fuel free future
3. 2+ years’ experience organising events - producing compelling event agendas, managing speakers, guests, suppliers and risk assessments.
4. Experience creating your own planning schedules, calendars, and keeping to deadlines.
5. Experience of collecting and analysing event data e.g. feedback forms.
6. Effective administration and organisational skills, with good time management and high attention to detail
7. Experience working in a team for shared objectives and self-motivated to work independently.
Desirable
8. A qualification in a relevant field: events, marketing or climate/ energy
9. Experience of working with volunteers
To apply
Please email the following to apply:
1. A copy of your CV
2. Two references including one from your current/ last employer.
3. A covering letter (of around a page or two) of how you meet the essential and desirable criteria.
Interviews in person on Wednesday 15th May, Hastings.
To apply please write a covering letter which explains how you meet each numbered point from the person criteria. Please use the numbers from the list of criteria and give an example for each one. Examples can be taken from your professional or personal life. For example, rather than say “I have strong communication skills' instead give an example which illustrates the skill "I write and send out our monthly e-newsletter and regularly give in person presentations to community groups"
Energise Sussex Coast is a community benefit society. Our mission is to work together to end fuel poverty and protect the environment through communit
The client requests no contact from agencies or media sales.
We are currently looking for Client Advisers to join our vibrant and committed Migrant Help team, on a permanent contract.
The successful candidate will be empathetic and resilient, have proven experience of providing advice and support to emotionally sensitive people and be passionate about protecting our vulnerable clients.
The scope of this role is to work as part of the Migrant Help Asylum Services team, part of the Advice, Issue Reporting and Eligibility (AIRE) contract. To contribute to the overall success of the organisation in accordance with Migrant Help’s visions, values, and objectives. The successful individual will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high paced working environment with regular changes to needs and priorities, by working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients.
If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we’d love to hear from you!
As the Client Adviser your duties would include:
- Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK
- Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
- Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
- Work as part of the regional team to ensure compliance with all applicable regulatory requirements, Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support
- Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
- Assist clients to notify the authority of prescribed change of circumstances
- Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs
- Keep full, accurate and up-to-date case records, complete case follow up within the requisite time scales and undertake any necessary administrative tasks
- Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service
- Handle both inbound and outbound calls effectively, working in a timely way to ensure that clients are supported appropriately whilst ensuring that we can support as many people in need as possible
- Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required
The experience and skills you need:
- Provided a service to clients over the phone whose first language is not always English
- Provided advice an information within an organization and working with people in sensitive and emotionally demanding situations
- Proven experience of delivering complex information to clients with and without interpreters
- Ability to work under pressure and to meet deadlines.
- Operational experience working to challenging performance KPI's
- Ability to work empathetically with people facing transition and uncertainty.
- Ability to learn quickly and adapt to change
What else to expect:
- The post holder may be required to travel to accommodation locations, Initial Accommodation, and contingency accommodation sites on an ad-hoc basis. Also attend other Migrant Helps offices to offer support where required.
- Usual pattern will be hours within 8.30 and 5.30 however on occasion (with prior notice), there may be a requirement for the post holder to be flexible to work between the hours of 8am and 8pm to support operational needs.
- This post is subject to an Enhanced Disclosure and Barring Service (DBS) and Counter Terrorist Check (CTC)
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer:
• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
- This post is subject to a Disclosure and Barring Service (DBS) check
- This post is subject to a Counter Terrorism Check (CTC)
For CTC application applicant must:
- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job
PLEASE NOTE THAT VACACNY MAY CLOSE EARLY DEPENDING ON LEVEL OF APPLICATIONS RECEIVED
The client requests no contact from agencies or media sales.
Role & Responsibilities
Working as an important member of a diverse team who are committed to serve the world’s most vulnerable with practical and compassionate care, the MHPSS Manager supports, monitors and evaluates the execution of the assigned Mental Health and Psychosocial Support (MHPSS) and Protection project(s) conducted by Psychosocial Support Officers (PSSOs). This involves effectively managing and reporting on the projects in line with objectives, timeframe, and budget under the direct supervision of MHPSS Project Manager (PM). In close cooperation with the MHPSS PM, the MHPSS Manager will be managing and training local staff to meet international quality standards in mental health and psychosocial support delivery, encouraging beneficiary participation, liaising with other stakeholders, and anticipating, planning, and contributing to report and proposal writing for integrated MHPSS components in overall programming with a special focus on Protection.
Project Overview
Medair’s goal in the Ukraine crisis is to provide rapid emergency assistance to the internally displaced people and others affected by the escalation of conflict in Ukraine, to cover their immediate needs in health, shelter, and basic assistance. The locations the MHPSS Manager will cover include, but are not limited to: Kyiv, Chernihiv, Sumy, and Kharkiv (including frontline areas).
Workplace & Working conditions
Field based position is based in Sumy or Kharkiv with travel expected up to 50% of the time.
Starting Date / Initial Contract Details
ASAP. Full time, 12 months (with possible extension).
Key Activity Areas
Major Duties and Responsibilities
- Manage the assigned MHPSS project(s) in the North and East to meet the project objectives within budget and within the allotted timeframe, promptly reporting operational concerns to the MHPSS PM (e.g. projected failure to meet objectives; increased beneficiary needs; projected over or under spending on project budget).
- Provide strong leadership of the assigned MHPSS projects, ensuring both short-term and long-term positive impacts and outcomes for the beneficiaries, local authorities (where applicable) and local staff.
- Contribute to the development and implementation of an appropriate and effective MHPSS strategy including coordinating assessments at new field sites in consultation with MHPSS PM.
- Set clear objectives and indicators for MHPSS activities in collaboration with MHPSS PM.
- Continuously monitor and supervise MHPSS activities, evaluating progress through outputs and impacts using both quantitative and qualitative data involving the MHPSS team (PSS Officers and PSS assistants) in analysis and taking appropriate action as needed to ensure continued progress.
- Provide input into the integration of beneficiary participation and accountability in all aspects of the project.
- Ensure accurate and timely reporting of all MHPSS activities.
- Assist in liaising with national authorities, mental health professionals, and community-based organizations (CBO).
- Follow security protocols and ensure they are followed by PSS staff.
Staff Management
- Line-manage the PSS Officers within the assigned projects, including day-to-day management.
- Facilitate regular meetings to assist information sharing between project staff, to ensure all staff members are aware of project objectives and current work plans and to provide the opportunity for feedback.
- Provide coaching and technical supervision to staff to develop ownership for MHPSS activities for officers, assistants, and community workers as needed.
- Assess the training needs of MHPSS staff and ensure together with the MHPSS PM that appropriate training is conducted.
Financial Management
- Under supervision of the MHPSS PM, manage the MHPSS budgets for the assigned project(s) in Kyiv and ensure all expenses are according to budget and meet the Medair standards about financial management, including accountability and good governance
Communication and Coordination
- Develop and maintain appropriate, regular, transparent, and supportive communication structures with the broader Medair team and other relevant stakeholders (e.g., beneficiaries, community leaders, local and national government officials, UN agencies and other NGOs), to ensure good cooperation and partnerships.
- Participate in Protection, MHPSS TWG, and other coordination or working group meetings as appropriate and as assigned by the MHPSS PM, as well as in Medair internal trainings representing Medair and feeding back to the MHPSS PM on relevant issues.
Logistics
- Liaise, as necessary, with the logistics and finance staff to ensure items are procured, transported, stored, managed and accounted for correctly.
Quality Management
- Promote and use the Medair operating procedures, ensuring that all standardised formats are used, and guidelines are followed.
- Ensure MHPSS projects are implemented in line with donor proposals and requirements and in accordance with Medair, donor, country and international standards i.e. Sphere, CHS and IASC guidelines.
- Conduct regular field visits to assess quality of activities and to meet with and coordinate with local authorities and organisations.
Team Spiritual Life
- Reflect the values of Medair with team members, local staff, beneficiaries, and external contacts.
- Work, live, and pray together in our Christian faith- based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayer, and words of encouragement.
- Encouraged to join and contribute to Medair’s international prayer network.
Qualifications
- Degree in Psychology, Psychiatric Nursing, Social Work, Public Health or Global Mental Health
- 2 years’ post-qualification professional experience
- Strong working knowledge of English (spoken and written).
Experience
- At least 3 years’ experience in managing programmes in international public health work, with at least 1 year in humanitarian emergency context. At least 1-year management experience.
- Familiar with Microsoft Office programs, in particular Word, Excel, Outlook and PowerPoint. Desire to learn.
- Passionate about mental health and protection. Passionate about working with IDPs.
- Team-player with good inter-personal skills. Willingness to support others and to share workload.
- Aptitude for community mobilisation and capacity-building.
- Experience in training / mentoring / coaching staff. Self-motivated.
- Capacity to work under pressure and manage personal stress levels. Creative, open-minded, flexible, self-learner.
- Ability and willingness to manage project implementation.
- Good numerical, report writing and administration skills. Problem solving ability.
- Experience in the design, monitoring of implementation and evaluation of programmes.
- Able to cope with basic living conditions in the field.
- Knowledge and experience of (primary) mental health care principles and management.
- Able to prioritise clearly and oversee multiple tasks. Able to take the initiative in project decisions.
- Able to enforce procedures. Able to set clear objectives for staff and to delegate.
- Committed to consultative and servant minded leadership.
- Experience in the design, monitoring of implementation and evaluation of public health programmes
- Computer literate with strong working knowledge of Microsoft Excel, Word, Outlook and PowerPoint.
- Knowledge of humanitarian principles, Sphere and CHS Standards.
- Good report and proposal writing skills. Good negotiation skills. Excellent communication skills.
How to apply
Please ensure you are fully aware of the:
a) Medair organizational values
b) Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to give the utmost respect to, and comply with, Medair’s accountability policies and best practices.
c) Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).
Application Process
To apply, go to this vacancy on our Medair Page.
Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Emergency Nutrition Network (ENN)
Emergency Nutrition Network (ENN) works to reduce undernutrition globally. We enhance the effectiveness of nutrition policy and programming by improving knowledge, stimulating learning and building evidence. We are passionate about being network-driven, independent and evidence-based.
Our vision is that every individual caught up in a nutritional emergency, or suffering from malnutrition anywhere in the world, gets the most effective help possible.
We undertake knowledge management, research and advocacy to support national governments, civil society, UN agencies, donors and academic organisations, and communities of practitioners. Through our work and collaborations, we support agencies and individuals to implement evidence-based nutrition programming, predominantly in low- and middle-income countries and in fragile and conflict-affected states.
ENN is governed by a Board of Trustees and has its head office in Oxfordshire, UK. ENN is financially supported by foundations and trusts, bilateral donors, international non-governmental organisations and United Nations agencies. For more information about ENN see our website.
What we do
Our Strategy aims to enhance the effectiveness of nutrition policy and programming by improving knowledge, stimulating learning, building evidence and providing support and encouragement to practitioners and decision-makers involved in nutrition and related interventions.
ENN’s portfolio includes projects specialising in Infant Feeding in Emergencies, Wasting and Stunting, Adolescent Nutrition and Management of small & nutritionally At-risk Infants under six months & their Mothers (MAMI), as well as our highly regarded international publication, Field Exchange (FEX).
Our People
ENN’s team is made up of a range of technical experts in nutrition, with decades of collective experience, and a small, experienced operational team. ENN is highly committed to diversity and inclusion, to enabling and promoting flexible working for our staff, and to supporting continued professional development.
We are proud that in our 2022 Employee Engagement Survey over 95 percent of our staff said they enjoy their work and that ENN is a flexible employer.
Terms and Conditions
- Hours of work: We are ideally looking for a full-time candidate (37.5 hours per week), however, applications for part time hours (i.e. a minimum of 0.6FTE / 22.5 hours per week) may also be considered
- Type of contract: Permanent
- Location: Office or home-based
- Holidays: 25 days plus UK bank holidays, increasing by one day per annum after two complete years of service to a maximum of 27 days per annum.
- Pension: Auto-Enrolment to ENN scheme with a generous Employer contribution of 5%
- Salary: £40,000 - £50,000 (FTE) dependent on experience and suitability for the role
- Benefits: Dental cover, Life cover, Employee Assistance Programme, Wellbeing contribution
- Eligibility to work: Must have the right to work in the UK. A relocation package is not available for this position.
Key Responsibilities
The Senior Nutritionist will work across a range of ENN projects which will vary during the period of employment, but may include:
- Adolescent Nutrition
- Field Exchange (FEX)
- En-Net
- Management of small and nutritionally at-risk infants under 6 months and their mothers (MAMI)
- Infant Feeding in Emergencies (IFE)
- Global Nutrition Cluster: Technical Alliance (GNC-TA)
- Wasting and Stunting (WaSt)
- Women’s Nutrition
- Sector Leadership (LEAD)
A full list of our work areas and projects may be found on the ENN website.
Examples of the types of responsibilities the postholder will hold, depending on the specific project requirements and their experience, may include:
- Coordination and collaboration (internal/external, multi-agency, working groups and forums)
- Network development within and across communities of practice/specialities
- Publications – support and development of content, editing, liaising with stakeholders and suppliers
- Project Indicator development and management
- Monitoring and Evaluation
- Research, e.g., scoping reviews, systematic reviews
- External Representation
- Contribute to project strategies and plans
- Development and updates of technical resources, e.g., briefs, summaries, guidance materials
- Knowledge management
- Project Reporting
- Contribution to project proposals
- Development of case studies
- Communications
- Synthesising and disseminating information from technical meetings
- Events engagement
- Line/contract management of nutritionists and/or consultants
- Support the development of learning agenda
Person Specification
Essential requirements
- Bachelor’s Degree, or equivalent, in Nutrition/Community Nutrition or Public Health or Medicine discipline
- Demonstrable field/applicable experience across several relevant aspects of nutrition programming in low- and middle- income countries, e.g. CMAM, MAMI, IYCF, Maternal Nutrition, Adolescent Nutrition, Nutrition Information Systems
- Experience of in-depth knowledge management, and / or projects that focus on ‘learning’
- Strong knowledge of the current key topics and challenges in the nutrition sector, including MAMI, Adolescent, IFE, maternal and beyond
- Sub-editing / Editing experience / experience in producing high quality publications
- Excellent communication, presentation, written and analytical skills
- Experience of establishing and maintaining good working relationships with a wide range of stakeholders at national and global level
- Excellent attention to detail and ability to synthesise and make sense of complex data and information, including experience of secondary data analyses, systematic literature reviews and report-writing.
- Strong interpersonal skills, motivated, takes initiative, innovates and drives progress
- Strong influencing and stakeholder management skills
- Good cross-cultural awareness
- Ability to independently manage a diverse and busy workload, prioritising effectively, and able to work both autonomously and as a member of a dispersed and diverse team
- Experience managing a workpiece/sub-project from start to finish, including supporting other members of the team within that project
- Demonstrable experience of working on projects funded by government and international donors
Desirable requirements
- Post graduate level qualification (or equivalent extensive experience) in a relevant area would be a significant advantage
- Experience in research uptake or translating academic research into programme-relevant communications
- Experience of developing and delivering teaching/orientation materials for graduate/postgraduate level
- Experience of supporting health programmes/system strengthening in developing contexts
- Nutrition/nutrition-related primary research experience
- Currently part of the ‘humanitarian community’ with own professional network of contacts
- French speaker or another relevant language to our portfolio would be an advantage
- Line management experience (staff or consultants) would be an advantage
Reporting Lines:
The Senior Nutritionist will report to a Senior Technical Associate. Working on multiple projects will also involve reporting into different project leads.
Eligibility to work:
Must have the right to work in the UK at the time of application. A relocation package is not available for this position.
Application process:
Please submit a Cover Letter (no more than one page which explains why you are interested in the role and how your experience satisfies the Person Specification) along with your CV. Early applications are advised as we reserve the right to conclude the process before the closing date if a suitable candidate is identified.
Please include your preferred working pattern details in your application where your application is for part time hours (i.e. a minimum of 0.6FTE / 22.5 hours per week).
Closing date for applications: 23:59 Sunday 31st March 2024
ENN are committed to equality and diversity throughout our organisation and further expects all employees to comply with its codes of conduct, safeguarding policies and high ethical and professional standards.
The client requests no contact from agencies or media sales.
About the role
The Philanthropy Coordinator will primarily deliver key administration support for UK Youth’s Avon Tyrrell Capital Appeal; including developing donor communications, managing the project plan spreadsheet, maintaining accurate CRM data records, conducting prospect research and drafting funding requests. They will work closely with the Director of External Relations (lead of the Capital Appeal) and PA to the Director of External Relations in managing the Avon Tyrrell Capital Appeal board, and support the wider Engagement team in core Philanthropy and Events administration.
This role is an exciting opportunity for someone looking to start or transfer their career to the fundraising sector, motivated by ensuring young people in the UK are equipped to thrive. You will be exposed to a variety of fundraising activity and have the opportunity to contribute to some high-level philanthropy work.
The Avon Tyrrell Capital Appeal is on track to raise £6.4 million to regenerate and build a new experiential learning centre at UK Youth’s outdoor learning centre, Avon Tyrrell in the New Forest. The Avon Tyrrell Capital Appeal was launched in October 2023 by HRH The Princess Royal at an event in the New Forest. The event attracted many prospective donors with whom we are now in advanced positive discussions with on supporting the appeal, including our lead gift.
The role sits within the Engagement Team which collectively covers Philanthropy, Individual Giving, Supporter Communications, and Events. The Engagement team forms part of the successful External Relations department which is also responsible for Corporate, Trust and Foundation fundraising and the Digital, Marketing and Communications team.
You will be excellent at project management and able to write clearly and persuasively about the work of UK Youth and our outdoor learning provision.
Who we are
UK Youth is a leading charity that is unlocking youth work for all young people.
We bring together young people and youth workers with business leaders, teachers, social workers, doctors, policy makers and other professionals to learn, spread effective ways to support young people, and campaign for social change.
Only by working together can we tackle the systemic problems that keep letting our young people down.
Why work at UK Youth?
UK Youth wants all young people to be equipped to thrive and empowered to contribute at every stage of their lives. Youth work can be life changing (and even life saving.) We have developed a strategy to unlock youth work so that every young person in the UK can benefit. We work with others to ensure that the youth sector is strengthened and that provision is youth-led, evidence-informed, and delivers high-quality outcomes.
UK Youth plays a unique role in addressing the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference, and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. Come and be part of this change.
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture.
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Flexible/Agile Working
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27 days annual leave plus bank holidays (pro rata for part time employees)
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Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
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Other training available in support of your personal and professional development
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Pension scheme (currently UK Youth match employee contributions up to 5%)
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Membership of our life insurance scheme which would pay-out up to 4 times your salary
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Employee Assistance Programme to support employees both professionally and personally
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20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
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IT equipment provided for the duration of contract
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CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all.
- Closing date for applications will be 3rd April at 11:59pm (midnight)
- Interviews are scheduled to take place between 8th - 11th April 2024
As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.
The client requests no contact from agencies or media sales.
Chief Operating Officer: NHS Retirement Fellowship
£47,420 - £56,918 FTE
22.5 hours per week (0.6)
The NHS Retirement Fellowship is a registered charity No. 287936 which exists for people who have worked in or for health and social care services.
We offer social, leisure and educational activities and welfare support to our members. We facilitate continued and new friendships, focused on local branches across the UK and postal members. We offer national support and events, including a hugely popular national conference.
We have a clear ambition to build our membership, anticipating their needs and developing new ways of meeting them.
This is a new, senior role within our well-established charity and we expect the post holder to play a proactive and productive role as a member of the organisation’s small Management Team.
You must have significant operational experience preferably in a similar role in the NHS or in another public sector or charitable organisation.
Closing date: Application is by CV and a supporting statement by 3rd April 2024
Interviews by Zoom: 18th April 2024