Bristol, Birmingham or Sheffield or Home Working considered

Closing date: 31st January 2021 at 11.30pm

Do you have experience of planning and delivering involvement, volunteering or research activities and liaising with external agencies, partners and professionals, possibly in a housing or homelessness context? Then join Shelter as an Involvement Coordinator and you could soon be playing an exciting and diverse role within a new project aimed at developing our approach to women's centred services.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change with individuals, in communities, across society and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Women are being increasingly and disproportionately impacted by the housing crisis. This has led Shelter to develop a new strategic priority to ensure that all our housing advice services are designed with a clear understanding of how a women's gender affects their housing problems and the kind of support they need as a result. We're spearheading this transformation by developing services in three locations, which are designed by women with lived experience and local partner agencies, and directed at helping homeless and poorly housed women. We have secured National Lottery funding, initially for 6 months, to carry out this work.

About the Role
Under the direction of a Project Manager, you'll be responsible for recruiting Peer Research Volunteers with lived experience and training and supporting them to conduct research in their local communities. Research will involve talking to women about local need and barriers to accessing support, with the aim of designing services to help them. This will involve engaging, supporting and developing people involved, to actively engage them in the project and ensure that the project is coproduced. The work will be carried out in three key locations and your challenge will be to represent the voices of people with lived experience in service design discussions and see that the language used in documentation and proposals is appropriate to the issues women face. Along the way, you'll also work with a variety of stakeholders to support and encourage involvement through various means and make sure opportunities are available for all to be involved.

About you
Personal experience of homelessness or poor housing and an understanding of how these issues have affected you would be an advantage. You’ll need to be dynamic and have experience of working with people who have direct experience of homelessness or poor housing, or similar issues. You'll also need a proven ability to use different methods to encourage participation and help those involved meet their potential. Adept at networking and information gathering, you have the excellent all-round communication and interpersonal skills it takes to work closely with an Involvement Team and other internal stakeholders. And, because your workload will be varied and demanding, you'll need excellent skills in prioritising, organising and boundary setting and a willingness to travel regularly between Sheffield, Bristol and Birmingham to get the job done.

Due to the specific requirements of the role we are only considering applications from women for this role. The Equality Act 2010, Schedule 9, Part 1, Paragraph 1 applies to this post.

Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our Women's Centred Services team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

All posts at the WEA will support the vision for "A better world - equal, democratic and just; through adult education the WEA challenges and inspires individuals, communities and society.”

To plan, prepare and teach online (initially) courses for adults within the WEA programme of work, as agreed with the appropriate Education Coordinator. To carry out the administrative tasks required in each programme area. To provide appropriate student feedback and support and educational advice and information where necessary, and to create an appropriate and welcoming atmosphere for students.

You will initially be required to deliver level 1 Introduction to Early Years Settings. There are likely to be other courses in the future.

As a Sessional Tutor you are required to carry out the following duties in the context of the WEA’s policies and practices, particularly Equality and Diversity, Health and Safety and Data Protection, and those of any host organisations, including informing students of their obligations:

1. Plan, deliver (online using Zoom) and report on your course, using methods and materials appropriate to the student group and course content. A scheme of work, course outline and lesson plans should be used for this and made available to the Education Coordinator, class visitor or inspector when required;
2. Prepare/adapt appropriate teaching materials on Canvas (the WEA’s virtual learning environment)  (N.B Preparation time is implicit in calculations of tutor remuneration) - Training on our virtual learning platform will be provided;
3. Identify/assess the needs of students and if necessary adapt course content and delivery style to meet these needs. Where a course is inappropriate for a student direct them to another course or provider. Deal appropriately with individual student support needs, using the appropriate forms and recording the required evidence as per the guidelines provided. Advice or assistance can be provided by the Education Coordinator, Education Support Assistant or the Tutor Support Team in the relevant Support Centre;
4. Comply with the WEA policy on Equality and Diversity so that all students are treated with respect and dignity in an environment in which a diversity of backgrounds and experience is valued. Deal with any harassment or discrimination issues that arise;
5. Discuss Learning Outcomes or Moderation Requirements with students as the course proceeds;
6. Enable your students to participate in the WEA by affording time for distribution of any relevant notices or information, and ensuring they know about the organisation and how they can become a voluntary member;
7. Liaise with Branch/Centre Head/Caretaker to be aware of venue, resources and administration, including procedures in case of fire and other health and safety issues;
8. Evaluate the effectiveness of learning. Assess students’ work. Keep records of students’ progress and ensure students are given feedback on their progress;
9. Offer advice on further learning and progression opportunities to students as required;
10. Ensure that all required paperwork, including enrolment forms, learning outcomes forms, Tell Us About It! forms, awarding body paperwork and other registration forms and course registers, including the Tutor’s Report and Claim Forms are returned to the relevant Support Centre, within two weeks of the end of the course (It is vital for funding purposes that these documents are received promptly) - The tutor will collate this information on Canvas.
11. Undertake continuing professional development required to maintain your professional status. Attend relevant induction and training meetings as required by the WEA. It is essential that you attend at least one briefing event per year;
12. Where appropriate, attend moderation meetings;
13. Maintain contact with your Education Coordinator, and inform her/him immediately of any changes, cancellations, or other significant problems. In an emergency, please contact the Tutor Support Team in the relevant Support Centre. Maintain contact and liaise with Branch or Partner organisation, where appropriate;
14. Represent the WEA throughout the course;
15. Any other duty, which, from time to time, may reasonably be required to meet the needs of the WEA and the funders and is within the remit of this post.

The successful candidate must have occupational knowledge of childcare, a level 5 Childcare qualification and level 5 Teaching qualification.

The successful candidate must be IT literate and will have some experience of teaching online. Training will be given in teaching using Zoom and Canvas which are the platforms used by the WEA.

Supervisor – Dementia Telephone Advisors

Please note the deadline for submitting applications for this role is 23:59 on the closing date.

We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.

Supervisor Responsibilities:

We have developed an exciting and innovative new service delivery model ‘Dementia Connect’ which has 5 main elements:

• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

This role is a Supervisor working in our telephone based service; you will line manage a team of Advisers who are the first point of contact via phone, letter, email or social media, for people affected by dementia assessing their needs and identifying desired outcomes.

As a Dementia Adviser Supervisor (Telephone) you will manage your team to ensure the provision of a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

Supervisor Requirements:

We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a supervisory role in a telephone and e-mail based service. You will have excellent spoken and written English, and strong active listening and questioning skills. You will have the ability to coach, mentor and support staff, getting the best out of them. An NVQ level 4 or equivalent in a health and social care related subject would be an advantage.

You will have experience of managing staff as well as strong IT skills and the ability to use management data to ensure KPIs and standards of service are met. Ideally you will have experience of integrated telephony systems.

About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

Position: Dementia Advisor Supervisor (Telephone)
Location: Birmingham
Contract type: Permanent, Full Time
Hours: 35 per week including approximately one week in four providing evening and weekend cover as part of Supervisor team rota
Salary: £25,300 - £27,628 actual per annum (depending on skills and experience)

Closing date: 31 January 2021
Interview date: 04 February 2021

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, Senior Support Worker, Supervisor, Team Leader, etc.

In the UK, currently there are around 950,000 young people aged 16-24 who are not in education, employment or training (NEETs). The Trust works with around 55,000 young people across the UK. We support young people through teams of staff, volunteers and delivery partners in three English regions and offices in Scotland, Wales and Northern Ireland. Each of the regions and countries has a Director and in the countries they are supported by Country Advisory Councils, which are made up of non-executive volunteers.

This role is responsible for ensuring we maximise our income in compliance with our funding agreements and alerting in a timely manner any issues preventing us from doing so. It is part of the Contract Management Team, which is responsible for maximising our income by working effectively across operations, finance and fundraising in a proactive manner to maximise income, ensure compliance and raise awareness of our performance. 

Homebased during Covid restrictions and then this role will be based in our Birmingham centre.

This role is part-funded by European Social Funding

Perks for working at The Trust:

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave! Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave. Receive 8 weeks full pay for paternity leave.
• Flexible working! Where operationally possible, you can work hours to fit in with, school hours or care arrangements for example and you can also work from home.
• Interest-free season ticket loans
• Benefits platform! Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• In-house learning platform!Develop your skills for your career and your role
• The Trust will contribute 5%of your salary to the Trust Pension Scheme
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
• Generous life assurance cover (4 x annual salary)

Here at The Prince's Trust, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective. More importantly, creating an environment where everyone, from any background, can be themselves and do the best work of their lives is the right thing to do.

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT NOW (Network of Women), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBT Network). For more information, click here.

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

This exciting new role, funded by the National Lottery, will be provide key services to the team, ensuring that the business of ASIRT runs smoothly, an in compliance with regulations.As well as being responsible for financial reporting, you will provide administrative support to the legal work of the team, and work to help develop the systems and process of the organisation.

You will be at the centre of the team as we move into our new strategic plan, at a time of change within the organisation and within the sector. This is an exciting opportunity for someone looking for a career in immigration law within the charity sector. There will be opportunities for development and training for the right candidate.

Specific duties

Administrative responsibilities

• Maintain office administrative systems including filing & electronic records and support the Director to ensure our work is compliant with GDPR, our policies and procedures and the requirements of the Office of the Immigration Services Commissioner (OISC)
• To provide receptionist duties to the team
• Board support responsibilities
• Support the Director and Board in developing and maintaining the charity’s HR, financial and other policies, procedures, and processes, and carrying out regular reviews alongside the Director in light of business needs and external requirements
• Support the Director with the coordination of Board of Trustees’ meetings, ensure meetings are diarised, the agenda and papers are compiled and distributed in a timely manner and in an appropriate format, and minutes are taken, checked and distributed

Financial responsibilities

• Support the Director in financial matters, such as coding income and expenditure, checking bank statements, liaising with external bookkeeper to ensure payroll is completed accurately, management accounts are received, and so on
• Maintain petty cash processes, including monthly reconciliation
• Team Support responsibilities
• Check and input data within our information management systems (Advice Pro), run reports from the system and record any other activity on other relevant documents and forms
• Place stationery orders and ensure team members have what they need to do their jobs
• Produce client care letters and case closure letters, maintain electronic and paper filing systems

HR responsibilities

• Support recruitment, selection and induction processes, providing administrative support, and guidance and advice to all staff involved to ensure all policies and procedures are adhered to
• Undertake initial training in policies, procedures, and processes, as well as setting up computer and database login, for volunteers, individuals on placement and new employees.
• Support the development of policies and procedures and ensure that all are kept in line with current legislation

Other responsibilities

• Contribute to the development of the website and other social media
• Participate in and contribute to own appraisal and supervision process, and continuing professional development
• Other tasks as may be deemed appropriate or necessary to the smooth functioning of the office
•  Be aware of and adhere to the organisation’s policies and procedures, including the organisation’s equal opportunities policies and with due regard for health and safety
• Travel as appropriate to deliver the role
• Work flexibly and be available for occasional out-of-hours, including evenings and weekends

Person Specification

E = essential

D= desirable

Candidates will only be considered for interview if they meet the essential criteria.

Experience

• A demonstrable commitment to the field of migrants’ rights (through work, volunteering or study) (E)
• At least 2 years’ experience working in a small busy team, preferably in an advice or charity setting (E)
• Experience in financial procedures including (but not limited to):  petty cash handling, banking, managing invoice flows and coding and attributing income and expenses, (D)
• Experience of working with a diverse and vulnerable client group (D)
• Experience of organising and minuting meetings (D)
• Experience of working within a quality-regulated environment, e.g. OISC, Lexcel, AdviceUK or other (D)

Skills/knowledge

• Ability to work with a wide range of individuals, groups, and external agencies(E)
• Excellent written and verbal English skills (E)
• Strong computer skills, including speed and accuracy, and a good understanding of spreadsheets, ideally Office 365 cloud based and AdvicePro (E)
• Understanding of typical office equipment, such as photocopying, scanning, printing (E)
• Ability to work to deadlines, manage and prioritise your work effectively (E)
• Some knowledge of HR policies and processes and of GDPR (D)

Personal qualities

• Well organised, able to undertake multiple tasks, work under pressure, meet competing demands, take good decisions and stay focused
• Pay close attention to detail, able to understand different project requirements and monitor against them, including identify errors and omissions against requirements and then ensuring compliance
• Able to work without close supervision and as part of a team, flexible and adaptable
• Excellent communication skills, including the ability to listen, discuss and influence with openness and integrity.

Other requirements

• Our work sometimes requires a degree of flexibility and so the post holder will occasionally be expected to work out of normal office hours, including some evenings and weekends.
• Language skills in the communities we work with would be advantageous

APPLICATIONS ARE ENCOURAGED FROM PEOPLE WITH LIVED EXPERIENCE OF MIGRATION.

How to apply

Closing date for applications: midnight on 31/1/2020

Interviews will take place week beginning 8/2/2020

Note that at this time our intention is to conduct interviews via a Zoom or similar conference call. Full instructions will be supplied in advance - https://zoom.us/download

Please send a recent CV and a letter of application, expressly addressing the points on the person specification through the Charity Job applciation process.