Background
NOAH Enterprise has been delivering services to vulnerable people throughout Bedfordshire since 1987 and has established and embedded the single trusted adult model. This means that each service user can begin to trust one person as they get to know them, and this trust allows recommendations and support options to be taken up.
You will be committed, compassionate, resilient, caring, have common sense and be empathetic to the needs of those among the most deprived. You will work with people who may be chaotic, may have mental health and addiction issues but need your help and support.
Throughout your work you will have considerable autonomy and significant periods of time lone working, enabling you to make a personal difference to people’s lives. You will have excellent time-management, prioritisation, motivating, organisational, inter-personal, and administrative skills. You will be competent in IT and communication, have the ability to build relationships with people from many nationalities and organisations and a commitment to help those in need. You will be persistent and undaunted in the face of seeming adversity.
Job Purpose
· You will provide on a 1-1 basis, support for the living and lifestyle needs of a group of 8 carefully selected homeless people with complex needs who have been allocated independent accommodation within Luton on the Housing First Pilot.
· To provide and coordinate, within daytime hours and with crisis telephone advice out of hours, specialist welfare service support where needed.
· To provide lifestyle and education to clients who have experienced repetitive homelessness to actively reduce the risks of eviction and abandonment. Promote independence and understanding of primary health service access to reduce the use of emergency services.
· To work with NOAH management to coordinate delivery of grant funds allocated for the project to transform flats into homes and to provide for the personalisation needs that will help people feel a sense of connection and safety.
· To innovate and work creatively to source additional material, items and technical expertise from the wider community in Luton such as other grants, corporate donors and corporate social responsibility team building days in order to help clients transform their flat into a home.
· The Housing First Service aims include:
ü Supporting people who are homeless with multiple and complex needs to access suitable accommodation.
ü Developing new approaches to working with people with multiple and complex needs.
ü Supporting service users to improve their health and wellbeing.
ü Supporting service users to engage with services to meet their health and social care needs that are non-emergency.
ü Supporting service users to build resilience, develop their social capital within the local community and support recovery.
ü Supporting service users to develop independent living skills to live more independently in the community and sustain their accommodation.
ü Reducing the use of acute emergency services, such as A&E, ambulance call-outs and fire and rescue service.
ü Reducing repeat homelessness.
ü Contributing to the reduction in rough sleeping.
ü Contributing to the reduction in the use of temporary accommodation
Main Duties
· To promote and provide clear information about the Housing First Project to other organisations and to work in close partnership across different agencies to share information to reduce rough sleeping in Luton.
· To deliver some on street outreach work in Luton to meet prospective candidates and assess their suitability for the project.
· To assist with receiving and managing new referrals onto the project both from external and internal sources and to maintain communication with the referrer.
· To attend the Housing First Operations Group and Caseload group to support the processes of assessing eligibility, prioritisation and allocation.
· To work with the new tenant to prepare them for embarking on an independent tenancy, communicating their responsibilities whilst also providing reassurance and advice.
· To support the new tenant to work with the housing officer to develop between them a strong and positive relationship which can withstand future tensions.
· To support the new tenant with all administration around setting up and equipping their new home incorporating their personal choices where possible.
· To support the new tenant with completing the 2 support plans on inform within week one and then to renew these at scheduled intervals every 12 weeks.
· To assist the clients to access primary health care services to help stabilise any health and wellbeing concerns or addictions if they are interested in this support.
· Build trust and relationships at a pace suitable to them, learn about their lives, their background and their ongoing needs. Where appropriate offer expertise and advice to tackle some of the barriers in their lives such as housing, benefits, employment, relationships and health.
· Use motivational interviewing techniques to support people to explore their own lifestyles and choices and to reflect on whether they are interested in recovery.
· To provide the clients with opportunities and choice to receive free support in decorating their homes with the assistance of corporate volunteering teams.
· To maintain keywork contact in person or by phone at least every other day with every client on their caseload and deliver a personalised approach allowing the client choice in the way that they engage with NOAH.
· To use the inform system to record every support intervention which is delivered.
· To provide opportunities and facilitate visits to places to encourage clients to live their own lives and to express their personalities and individuality and reduce social isolation.
· On an ongoing basis to help to manage their personal safety including undertaking persistent, assertive outreach such as on-street visits at any stage where eviction or abandonment seems to be approaching in order to give the client every opportunity to retain their home.
· To work with the local communities and neighbours to promote positive communication and understanding in order to reduce ASB and maintain property infrastructure.
· Monitor improvements and regressions and support the NOAH management in delivering comprehensive monthly reports to update commissioners of the current situations, trends, challenges and success that the project has witnessed.
· To support the NOAH management to ensure excellent quality and robust evidence is available to demonstrate the effectiveness of the Housing First Pilot. Working alongside the University of Bedfordshire team to audit this work and promote continuation of the project through a robust exit strategy which will ensure continuity of funding and the opportunity for project expansion.
· Submit written reports as required
General Duties
· Act as a NOAH Enterprise representative always and in a manner befitting a representative of the organisation.
· To work as part of the wider NOAH welfare team which includes supporting the work of the welfare centre as well as the on-street outreach workers.
· Identify opportunities to improve the level of service NOAH offers to service users.
· Take a responsible approach to your personal development – manage and update own skills base to ensure quality service delivery and engage fully with all training offered.
· As part of the NOAH welfare staff team you will be required to be part of an on-call rota and take occasional phone calls from service users requiring out of hours advice.
Application deadline: 10/02/2021
Vision
NOAH Enterprise is a charity which seeks, out of Christian conviction, to help the most disadvantaged in the local community. ... Read more
The client requests no contact from agencies or media sales.
Buckinghamshire Mind works to support and represent people with mental health problems living across the county. We tackle stigma and discrimination head-on. We support our service-users to live safe, purposeful and fulfilled lives in our communities. We believe in their recovery and are hopeful about their future. Working together with national Mind we will not give up until everyone in our community gets the respect and support they need.
Post Title: Crisis Services Manager
Reports to: Head of Operations
Salary: £30,000 per annum
Contract: Permanent
Hours of Work: 37 hours per week
Some flexibility on working pattern with a minimum of 2 evening shifts per week (Wednesday and Thursday or Friday). The remaining hours to be worked throughout the week. Exact shift pattern to be agreed.
Holidays: 25 days per annum, plus 2 wellbeing days, plus bank holidays (pro-rata)
Pension: Auto-enrolment scheme in place
Probationary Period: Six Months
Place of Work: Across Aylesbury (Whiteleaf Centre and Ashton House) and High Wycombe (Buckinghamshire Mind High Wycombe Office) in line with the agreed shift pattern.
In line with Covid-19 guidance there will be a mix of face-to-face service delivery and working from home until restrictions are lifted.
Please note: From April 2021 is anticipated that further funding will become available to expand the service in High Wycombe to run 7 days per week.
ABOUT THE SAFE HAVEN SERVICE
The Safe Haven offers a welcoming, safe, friendly and non-stigmatising environment for people to access in times of out-of-hours crisis’ and as an alternative to A&E, or secondary mental health care. It offers a safe place for emotional support, resilience building and person-centered support. Its aim is to deliver the following key outcomes: -
- To provide a calm and welcoming environment for those people facing out-of- hours mental health crisis’ as an alternative to emergency departments.
- Treat service users with respect and provide personalised support focused on individual need.
- To prevent the escalation of a mental health crisis and thereby reduce A&E attendance and avoid hospital admissions.
- To raise service user awareness of alternative mental health services appropriate to personal need and circumstances and encourage their use to improve longer term mental health and well-being and reduce social isolation.
- To increase the independence and self-management skills of those people accessing the service.
ABOUT THE ROUGH SLEEPER INITIATIVE
The Rough Sleeper Initiative (RSI) is delivered by several partner organisations, including Buckinghamshire Mind. The RSI supports individuals identified as rough sleeping, or in temporary housing in Aylesbury.
Buckinghamshire Mind’s Mental Health Support & Liaison Worker (MHSLW) is situated within the Rough Sleeper Initiative. The MHSLW provides personalised asset-based support to improve mental well-being and prevent mental health crises becoming a barrier to long-term housing solutions.
PURPOSE OF THE ROLE
The Crisis Services Manager will be responsible for the ongoing operational management and mobilisation of the anticipated future expansion of our Crisis Services. Additionally, they will provide line management to the Safe Haven Team Leads and the Mental Health Support & Liaison Worker. They will have significant experience of managing and developing staff, project management, ensuring operational quality and promoting equality and diversity.
They will have significant experience of supporting and coaching staff working in challenging environments with adults with challenging behaviour and complex needs.
Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends.
The Crisis Services Manager will be required to work collaboratively with the Head of Operations and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes.
They will be responsible for the delivery, progression and continual improvement of Buckinghamshire Safe Haven and Buckinghamshire Mind’s contribution to the Rough Sleeper Initiative, including ensuring the achievement of all key performance indicator targets. They will have responsibility for ensuring Crisis services operate in line with organisational H&S processes and procedures and will be a member of the H&S committee.
SUPERVISION, TRAINING AND SUPPORT
- Supervision is provided by the Head of Operations on a regular basis.
- Buckinghamshire Mind has a system of annual appraisals.
- Buckinghamshire Mind is committed to training and allocates training according to a clearly defined annual training needs analysis.
- Buckinghamshire Mind is a Mindful Employer.
KEY RESPONSIBILITIES
Tasks will vary from week-to-week depending on priorities, but regular tasks will include:
Operational Management
- To oversee the management of the Safe Haven and Rough Sleeper Initiative services in line with organisational values and service quality expectations.
- To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators) from Crisis Service delivery.
- To provide effective line management supervision to the Safe Haven Team Leads, the Mental Health Support & Liaison Worker including coaching and performance development.
- To collaborate with the Head of Operations and the HR Manager to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
- To ensure interpret performance and impact data for crisis services and be responsible for reporting against service targets.
- To mobilise the expansion of future crisis services in line with agreed project plans.
- To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
- To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
- To support the Safe Haven Team Leads to ensure adequate and appropriate staffing at all times within the Safe Haven service.
- To work closely with the Finance Manager to ensure the Safe Haven Services are delivered within the available budget.
Partnership Working
- Work collaboratively with Oxford Health NHS Foundation Trust staff to support, develop and promote both the Safe Haven services.
- Manage the Mental Health Support & Liaison Worker to fully contribute to the Rough Sleeper Initiative partnership meetings and provide an interface to other Buckinghamshire Mind services.
- Establish excellent working relationships with out-of-hours services such as Emergency Services, Crisis Teams, SCAS and GPs, around inward and outward referrals.
- To attend and contribute towards meetings pertaining to patient care on behalf of the Safe Haven service, to ensure collaborative multi-agency working.
- Represent Buckinghamshire Mind at external meetings as agreed with the Head of Operations.
Quality and Compliance
- To work within Buckinghamshire Mind’s policies and procedures including Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health and Safety, GDPR and Professional Boundaries.
- To embed all operational policies across managed services in line with a consistent organisational approach.
Service User Involvement
- To ensure high levels of meaningful service user involvement in service provision, responding to the needs of service users locally.
- Ensure bi-annual service users satisfaction surveys are undertaken.
Quality and Monitoring
- Ensure data and qualitative information is collected, collated and communicated to key partners and key stakeholders, as required and directed by the Head of Operations.
- Ensure that all managed services are effectively informed by service user feedback.
- Keep up to date with best practice and contribute to the continuous improvement of the service.
- Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes.
- Produce regular service summary reports.
- Attend and contribute to H&S committee meetings.
General
- Undertake such duties not included in the job description as are reasonably requested by the Head of Operations.
- This role involves out of hours working and a willingness to work flexibly is required.
- To keep line manager informed about other projects, events and related issues regarding Buckinghamshire Mind’s managed services.
- To prepare for supervision and use it effectively.
- To work in a flexible way to take on other responsibilities as appropriate.
NOTE: The post holder will be an employee of Buckinghamshire Mind but will also be given an honorary Oxford Health contract to access premises and read and upload patient notes.
PERSON SPECIFICATION
The person specification seeks to define a person most likely to be suited to the job of Crisis Services Manager. Candidates are required to meet all the essential Conditions listed. E = essential criteria; D = desired criteria. Reference to both Conditions and Requirements in completing your application form will help in selecting candidates for interview.
Conditions
- Positively supports the aims and work of Buckinghamshire Mind (E)
Requirements
Qualifications and experience
- Managing services for vulnerable people in a service delivery organisation. (E)
- Excellent people and project management skills and significant experience of supporting and managing staff. (E)
- Experience of working in the voluntary sector. (D)
- Experience of working within a mental health crisis service or similar (E)
- Experience of working within a homelessness service. (D)
- Experience of motivating, developing and training staff. (E)
- Successful track record in performance management of staff. (D)
- Experience of creating and implementing safety and risk policies and procedures. (E)
- Compiling and interpreting performance data and reporting against service targets. (E)
- Successful track record in planning and project management. (E)
- Experience of report writing and presentation. (D)
- Supporting people with mental health problems. (E)
Knowledge
- Knowledge of and empathy for the issues facing people with mental health problems. (E)
- Knowledge of the day-to-day application of relevant legislation e.g., Health and Safety. (E)
- Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice. (E)
- Knowledge and understanding of the relevant statutory authorities including NHS and social care. (D)
Skills/attributes/abilities
- Excellent communication skills and able to communicate effectively to a variety of audiences. (E)
- Commitment to service user involvement and able to work with service user groups to develop this. (E)
- Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people (E)
- Commitment to working within the policies of Buckinghamshire Mind including confidentiality and safeguarding. (E)
- Positive attitude, passionate about working for Buckinghamshire Mind and able to inspire people to higher levels of performance. (E)
- Team player and able to form positive, professional relationships with staff at all levels. (E)
- Able to work effectively with a range of external stakeholders. (E)
- Strong organisational skills and able to take control of own workload and meet deadlines. (E)
- Ability to work independently with minimum support. (E)
- Confident in challenging poor performance assertively, constructively and successfully. (E)
- High professional standards and the ability to communicate these clearly to others. (E)
- IT literate to aid communication and analysis of data. (E)
- Willing to undertake training and development. (E)
- Has a full driving licence and use of own vehicle (work related mileage will be paid) (E)
Employee Benefits
- 25 days annual leave plus bank holidays and 2 wellbeing days pro rata
- Sodexo employee benefits - access to a portal with discounts on supermarket shops, holidays, high-street shops, days out, cinema and gym membership
- Cycle to work scheme
- Employee Assistance Programme – free professional confidential counselling
- Childcare vouchers
- Annual leave purchase scheme
- Flu vaccinations
- Free eye tests
- Pension: Auto Enrolment (currently 3% employee contribution, 3% employer contribution
To apply, please send the following 2 documents:
- CV
- Supporting Statement (explaining how you meet each criteria in the job description)
Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.
Applications will be reviewed on an ongoing basis, therefore please apply as soon as possible.
Buckinghamshire Mind shares National Mind’s vision: “We won’t give up until everyone experiencing a mental health... Read more
Part-time Business Account Manager (Multiple locations available)
Part-time – 24 hours per week over 3-4 days per week
This role will be primarily based in either our Bristol or Bedfordshire office. Remote working can be considered for the right candidate.
£28,588 per annum (pro-rata for part-time staff). Pay Point 26.
Deadline for applications is 18 January 2021 at 12:00 midday
Unseen is a charity, based in Bristol and Bedfordshire. We focus on three main areas as we work towards a world without slavery;
Supporting survivors and potential victims of slavery; by providing access to a range of specialist services, enabling them to safely recover and develop resilient independent lives
Equipping stakeholders; by providing training, advice and resources to facilitate the identification and support of potential victims of slavery
Influencing systemic changes; by using our experience and research to impact and inspire transformation across legislation, policy and society.
We are looking for a part-time Business Account Manager to increase our resource on our Business Engagement Team (based in Biggleswade, Bedfordshire) and support work on our expanding portfolio of corporate partnerships and clients.
A proven track record (or demonstrable transferable skills) of working effectively within and with businesses is vital, whether that be in sustainability, corporate social responsibility or sales and marketing. Excellent verbal and written communication skills and a proven ability to use your initiative to work alone and as part of a team are also essential skills for this role. Experience of working in the field of modern slavery within business, civil society, local government, or law enforcement is desirable.
You will be required to join a small, friendly and committed team as we continue to build and establish ourselves as a key modern slavery charity committed to working in partnership with businesses. Full and on-going training and supervision is provided.
You may be required to work additional hours or flexibly to meet the demands of the role. Some travel will be required (subject to current Covid-19 restrictions).
You will need to be available to start from February 2021 (subject to satisfactory references and DBS check if required and completion of induction).
Deadline for applications is Monday 18 January 2021 at 12:00 midday
Successful applicants shall be invited to interview in January 2021.
Unseen is an equal opportunities employer.
To Apply:
Please download the job description, Unseen Application Form and Equal Opportunities Form provided below (these can also be downloaded from the Unseen website).You are also requested to submit a cover letter. Once completed please return all forms to the email address provided on the application form/ jobs page of our website. CV’s are not accepted.
Any queries please email the address provided on our website.
Unseen is a charity, based in Bristol and Bedfordshire. We focus on three main areas as we work towards a world without slavery;
Extra Care Scheme Manager (Housing)
Location: Banbury or Bicester (covering both schemes)
Hours: Full Time, 37 hours per week
Contract: Permanent
Salary: £28,050 plus £2,000 car allowance
Our client is currently looking for an Extra Care Scheme Manager to deliver a high quality, responsive service that meets the needs of customers living in and applying for extra care. The post will provide appropriate management of the service and the two schemes.
What you will be doing:
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Ensuring that our client provides homes for people of varying care and support needs whilst facilitating a vibrant community housing.
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Assessing the housing and support needs of customers.
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Managing any scheme-based employees such as Caretakers, Night Concierge or Handypersons, providing appropriate guidance and supervision.
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Remaining fully engaged in all housing related issues including arrears and money management, ASB and repairs/maintenance of household.
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Overseeing the health, safety and maintenance of the building, ensuring that compliance requirements are met.
They’d love to meet someone with:
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Experience and knowledge of the housing or care environment.
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A sensitive and supportive approach to the needs of vulnerable people.
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Experience of carrying out assessments and identifying and managing needs/risks
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The ability to work on your own initiative and make decisions
Please note the successful candidate will be required to complete an enhanced DBS application and this will need to be returned and verified before a start date can be provided.
Amongst what they offer you is:
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£28,050 per annum
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£2,000 car allowance
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28 days holiday PLUS Bank Holidays!
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Contributory pension scheme
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Private health care
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Opportunities for development and professional training
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Discounted gym membership
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Retail discount scheme
About the company:
Our client is a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford. They work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 housing associations for developing new homes in the country, they remain committed to delivering high-quality affordable housing to those who need it the most.
Their work in retirement living is no exception. They believe in creating modern communities where over-55s can live in desirable, social, and independent spaces. Safe in the knowledge that they have extra tailored care and support available if it’s needed. This is all possible thanks to their dedicated and passionate retirement living team. A team that you could be part of.
Our client reserves the right to close this recruitment if it is deemed that they have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
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