To facilitate and deliver on the implementation of the strategic plans of Reuben’s Retreat ensuring the successful development of the organisation, focusing on the day-to-day management of the charity and its activities.  To work closely with the CEO to develop new ideas.  To manage and support the operational team members, leading by example to ensure that targets are met and there is continuity of delivery in line with the charity’s values and principles.  To be responsible for all aspects of service operations ensuring delivery of services in line with contract and funder requirements, achieving high quality and positive outcomes for our beneficiaries.  To contribute to income generation and financial resilience through existing and new income streams.

To apply please submit a cover letter of no more than 1000 words detailing how you meet the values of Authentic, Integrity, Warm-Hearted and Different, and how this links to the role of Operations Manager at Reuben's Retreat. Please also submit your CV.

Age UK are recruiting for a Senior Manager on a 12-month fixed term contract to lead our Individual Marketing Loyalty team.

In this role you will drive the strategy to deliver a best-in-class loyalty portfolio that inspires supporters to continue to support the work of Age UK. You'll do this by working across a variety of direct marketing channels and products to grow repeat giving and ensure our supporters feel valued and appreciated; supporter satisfaction is very important to us! Using audience insight we find the moments that are important for supporters and understand their motivations to best engage them with our cause.

This is an exciting opportunity for an individual who has experience leading direct marketing fundraising teams and has proven experience using supporter focused strategies to grow supporter loyalty. In this role you will be able to develop your leadership skills, further develop the Loyalty strategy for Age UK and continue to foster an ambitious and collegiate individual marketing team.

Monday to Friday, hybrid working model; each Thursday to be office based (America Square, London) other days can be either home or office based.

You will have:

* A demonstrable skillset in leading supporter loyalty teams at a senior level.
* A solid foundation of experience within the Direct Marketing discipline across offline and online channels with single and multiple product journeys.
* The ability to evidence experience of managing complex direct marketing budgets and campaigns.
* Experience of delivering and developing a multi-year strategy
* Solid experience in prioritisation and workload planning
* Experience of using data and insight to drive performance optimisation and improvement. Numerate with good analysis skills with ability to analyse and interpret results and translating this analysis into action
* Experience of using qualitative and quantitative supporter/customer insight to develop products, propositions and campaigns
* Experience of supplier management
* The ability to work on your own initiative and be a self-starter.
* Communication and interpersonal skills, with the ability to work with people at all levels.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Discount on Gym Membership and Go Sweat Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

The post holder will take responsibility for the effective and high quality delivery of the Grief Encounter one to one therapeutic counselling, including online services, through a team of staff and sub-contracted practitioners.

They will assist the Clinical Services Director (CSD) in implementing and developing therapeutic projects budgets and service planning.

They will liaise with Grief Encounter therapists, supervisors, families, schools and other organisation's in relation to one-to-one counselling. This includes supporting practitioners with complex cases in liaison with supervisors and lead practitioners (assessment practitioner’s).

Acting as joint Safeguarding Lead (jointly with Clinical Services Director/Clinical Operations Manager) and ensuring appropriate safeguarding policies and guidance is in place across all services and that practitioners understand their safeguarding responsibilities.

They will work with the Family Liaison Team to ensure the efficient and appropriate management of referrals pathways.

The post holder must be respectful, non-judgmental and empathic towards clients and colleagues. They will have respect for confidentiality and boundaries, have a sense of responsibility and commitment to organisational excellence. They will need to be clear thinking and forward looking, creative and enthusiastic with a flexible attitude to work and will have Integrity, honesty and professionalism.

Are you an experienced adviser looking for a new rewarding role?

Coventry Citizens Advice is looking to recruit a part time (0.8 FTE or 30 hours) Specialist Benefits Adviser to join our highly regarded Macmillan Coventry and Warwickshire Benefits Advice Service.

This is a post funded by Macmillan Cancer Support and delivered by Citizens Advice, and is a 3 year role.

You will be working as part of a team delivering essential benefits advice to people affected by cancer and their families from across Coventry and Warwickshire.

You will become a Macmillan professional offering benefit advice, and access to grants by telephone and face to face, and working closely with Macmillan staff in hospitals.

You will work between our main Kirby House office, and also within Acute Cancer Units in Coventry and Warwickshire.  Flexible home working can also be discussed. 

In 2021 our team worked with over 1100 clients helping them access over £3.5m worth of benefits and grants.

Please note due to Covid19 we are currently operating a telephone only service, but face to face work is due to resume in early 2022.

Benefits:

• Salary: £30,209k per annum pro rata (30 hours)
• Training: we are a reflective organisation and keen to support your professional development.
• Flexible working arrangements 
• Fees paid for membership of relevant professional bodies 
• Regular professional development 
• Health & Wellbeing services provided through Occupational Health 
• Free eye tests and contribution towards lenses/spectacles for Computer users if appropriate 

Key Information:

• Length: 3 years
• Hours: 30 hours (0.8 FTE)
• Responsible for: delivering benefits advice to people and their families affected by cancer
• Start Date: January 2022

Closing Date: Wednesday 1 December 2021 at 5.00pm

Technical test and interviews to be held: w/c 6 December 2021

Please ensure applications are received before the closing deadline.

JOB DESCRIPTION 

NEW ARRIVAL SUPPORT WORKER & RESIDENTIAL VOLUNTEER (Male) (Cambridgeshire)

Responsible to: Project Team Leader

Location: Cambridgeshire, England regular travel to Baca Office in Loughborough and Leicestershire 

Hours: 25 hours per week – evening and weekend work with daytime shifts

Benefits in kind: Rent-free accommodation, including Wifi, gas, electric and council tax bills.

Contract: Permanent 

Start Date: December 2021

Overall Purpose 

• To provide support and care to the young people who are newly arrived in the country, providing the foundations for them to rebuild their lives with dignity, strengthen their resilience and inspire hope for their futures. 
• To partner with social workers and representatives from other agencies, for the benefit of the young people.

This work is essential in enabling us to deliver our therapeutic support for all areas of a young person’s life.

Duties & Responsibilities  

• To be a support worker for newly arrived young people who are in the care of Baca in all areas of the young person’s life, supporting them from first arrival through to their move to semi-independence.
• To welcome new arrivals into the accommodation and communicate basic information about the house, making them feel safe and able to rest; with compassion without discrimination of age, race, colour or behavioural issues.
• To enable young people to achieve the following outcomes increased physical wellbeing, increased emotional wellbeing, improved personal safety, increased social engagement and increased engagement with education, employment and training.
• To enable young people to live with positive values and good boundaries.
• To be a proactive role model for the young people, enabling them to learn day to day living skills and helping them integrate positively with the local community.
• Training young people in living skills such as washing, cleaning, cooking and safety, food shopping and budgeting; proactively and intentionally in line with the Baca independent living preparation plan.
• Helping young people settle into a routine which will include education and social activities.
• Work in close partnership with social workers and other professionals and volunteers to provide a holistic development package for each young person enabling them to become independent.
• Maintaining very good communication with relevant members of the Rebuild Team and relevant social workers through regular appropriate reporting.
• To work collaboratively with the rest of the Rebuild Team to ensure all young people are safeguarded and supported to rebuild their lives.
• Complete and update all admin work as part of the role such as month end reports and support plans on time and in a consistent manner.
• Playing an active role in developing knowledge and understanding in areas relevant to the role and especially in the areas of asylum and refugee law, trafficking, supporting separated children and the cultures of different nations relevant to Baca.

General 

• Be a role model, leading by example in practicing the Values of Baca.
• Play an active and supportive role within the organisation 
• Take ownership of all administrative aspects of the role.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy. 
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity policy 
• Be aware of the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy 
• Adhere to all Baca’s policies and procedures. 

Personal Specification 

Baca is looking for someone who is passionate about seeing unaccompanied young people achieving their potential and rebuilding their lives for a better future. The successful applicant will have a personal style that is in line with Baca’s vision and values They will live in the new arrival house and make it their home as a residential volunteer, which has a separate role description (page 7). They will be a good self-starter and have excellent interpersonal skills with the ability to inspire our young people to be the best they can be. The successful applicant will be motivated and passionate about the work that Baca does and the young people in our care.  They will be very approachable, enjoy working as part of a wider team but also able to manage their own time and workload. Someone who is supportive, approachable, responsible, reliable, personable and willing to set boundaries in line with Baca’s values. 

This is a frontline role that will need the successful applicant to be working closely with young people in their houses and will need access to transport young people to different appointments, meetings and activities.

Competency Areas

Specification

Personal Attributes

• Alignment with Baca’s Value to achieve our vision, mission and strategic goals, is essential.
• Ability to respond to change at short notice is essential.
• Able to work as part of a highly diverse group of people.
• Able to work in partnership productively with teams internally and external stakeholders is essential
• Able to be accountable, take responsibility and be willing to learn is essential.
• Self-motivation and flexible attitude to work, in line with the needs of the team and the young people.
• Proactive individual who is willing to take initiative in getting involved in a range of activities.

Knowledge and Understanding

• Knowledge of issues, challenges and strengths of unaccompanied asylum seeking young who may also be trafficked.
• Have a genuine concern for and commitment to young asylum seekers/refugees, and unaccompanied young people in particular. 
• Knowledge of safeguarding practices is desirable.

Experience

• Experience of coordinating tasks and activities is desirable.
• Experience of working with unaccompanied asylum seeking and trafficked young people is desirable.
• Experience of working with young people, on a 1-2-1 and group setting.

• Experience in the voluntary sector is desirable.

Skills and Abilities

• Ability to provide a strong role model to the young people and build their trust and respect.
• Ability to manage multiple tasks any one time, prioritising workload to meet competing deadlines. 

• Excellent Communication skills
• Excellent Team working skills
• Ability to provide appropriate activities for young people
• Ability to remain calm and controlled in all situations with young people.
• Good ICT skills for using Microsoft Office package
• Enjoys working under pressure
• Ability and willingness to make a home that is welcoming and feels safe for young people

Other

• Ability to drive and having access to vehicle is essential
• The successful applicant will be required to have an enhanced DBS check.
• Adherence to all policies and procedure of the organisation.

ROLE DESCRIPTION 

RESIDENTIAL VOLUNTEER (MALE)

Role Overview:

Separated young people seeking asylum are at risk from a variety of factors which we aim to address by using a holistic support approach. At Baca, we support our young people to achieve an increase in physical wellbeing, emotional wellbeing, personal safety, social engagement and engagement with education. We believe a key foundational need of the young person necessary for them to achieve the above outcomes is a safe home. Our model believes that to provide a safe home it is important that an adult lives in the home with our young people as a Residential Volunteer, being a positive role model and source of compassion and day to day support.

The role requires the individual to move in to one of our properties and be a ‘big brother/sister’ to the young people (16-18 years) who are supported by the Baca Charity. The Residential Volunteer plays an important role within the team by giving support to the young people within their homes and by setting a positive example of how to live independently. We have a member of staff on-call 24/7 for any safeguarding concerns and/or emergencies.

Role Descriptors:

• Use the Baca house as your main residence
• Be a positive role model to the young people within the house
• Assist young people to settle into the house
• Assist the young people residing in the house with daily life skills and basic house maintenance matters such as weekly cleaning, correct use of bins and changing light bulbs 
• Encourage young people in the house to engage with their local community
• Communicate well with the Support Team Manager regarding anything related to the young people living there, both positive feedback and any concerns regarding safeguarding
• Promptly report maintenance issues to the Operations Manager
• Report any house or young people related emergencies out-of-hours to the on-call member of staff as quickly as possible
• Collate any post delivered to the house for Baca or previous tenants and forward to the Volunteer and Mentor Coordinator
• Give a minimum of two weeks’ notice for any nights away from the house so that we can provide the necessary cover. We recommend an average of twenty-eight nights away from the house per year