Bereavement Services Development Lead Jobs in London, Greater London
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK is recruiting for a Senior Supporter Experience Manager to join our award-winning fundraising team on a 12 month fixed-term maternity cover contract.
As Senior Supporter Experience Manager, the successful applicant will develop and take ownership of Age UK's Public Fundraising's over-arching supporter experience strategy by managing a programme that builds long-term relationships between Age UK and its supporters, delivering on a supporter first culture.
You will develop a supporter centric approach to planning effective multi-channel, multi-product supporter journeys to grow loyalty, engagement, and income.
We're looking for someone with an audience and data insight driven approach to identify moments that matter and key pain points to improve the supporter experience. By doing this, you will ensure that each touchpoint across the supporter experience is engaging, effective and reflects Age UK brand and values.
You will provide robust data led, testing strategies that enable cross-sell, upsell and ultimately improved lifetime value for Age UK.
We're looking to recruit a proactive self-starter who can contribute to campaign, content and engagement strategies across the charity, ensuring that fundraising audience insight and needs are at the heart of development.
Please note that due to the hybrid nature of this role, the successful applicant will be required to commute to our London office (EC3N 2LB) once a week on Thursday's.
Age UK internal grade - 4L
Must haves:
- Experience in a supporter experience focussed role
- Significant experience mapping and analysing multi-channel journeys.
- Experience working with data and insight teams to deliver journey and product portfolio analysis.
- Significant experience leading cross functional journey planning projects.
- Experience developing next best offer strategies
- Experience supporting teams to continuously improve and optimise supporter journeys.
Great to Have's:
- Proven levels of data literacy to inform decision making and direct marketing testing strategies
- Strong influencing and negotiation skills.
- Ability to lead cross functional project groups and programs.
- Excellent presenting skills
- Excellent analytical skills, with an ability to manage multiple data sources, identifying actionable insight.
- Ability to influence, negotiate and facilitate both internally and externally as necessary to secure progress towards goals.
- Understanding of online and offline fundraising channels and how they can be used to target audiences.
- Understanding of creative content and the best channels for content devised with the audience in mind.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Committed to promoting equality and diversity.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Employer - Kids
Location – This is a hybrid role with a requirement to flex the days available to attend face to face team meetings, partner meetings, pitches and events. The rest of the time the role will be home-based with the opportunity to use hot desks in central London. Occasional evening and weekend work will be required to lead on partnership fundraising and attend cultivation events as well as support the wider Fundraising and Engagement Team events and activities.
Salary – £27,600 pro-rata (£34,500 full time equivalent)
Hours – 28 hours per week (over four or five days)
Experience – Proven track record of corporate fundraising or partnership/ sales experience.
The Good Stuff/Benefits:
- 25 days holiday + Bank holidays
- Flexible working
- Colleague Wellbeing Programme
- A strong team culture where successes are celebrated together
- Enhanced Maternity and Paternity Pay
- Company events and socials
- Life assurance
- Employer Pension contribution
- Employee benefits portal
- Referral scheme with financial reward
- Employee Assistance Program- access to free counselling sessions and support
- Free, engaging and effective e-learning platform
- Family Friendly Leave Pay
- Bereavement Leave
Now is a great time to join Kids’ Partnership & Events team. We have recently refreshed our brand, launched a new website and are building our digital service delivery in order to reach at least 120,000 disabled children and young people by 2027. There is so much to engage potential corporate partners with.
At Kids our partnerships with external companies provide vital funding, awareness and pro bono support to enable us to achieve our mission to ensure that every child has the opportunity to play, learn, thrive and grow.
Reporting to the Head of Partnerships and Events, this is a key role with a responsibly to deliver on our plan to secure more strategic and transformational partners. A particular priority is multi-year partnerships where there is potential for growth.
In practice, this means proactively identifying and qualifying opportunities, cultivating and stewarding relationships and thinking creatively and strategically to develop compelling proposals. The successful candidate will be leading on proposal writing, pitches and representing Kids at new business meetings, pitches and events.
This role will focus on our new business pipeline ensuring we are effectively developing partnerships in support of our wider organisational strategy. The role will be responsible for securing national partnerships and the successful candidate will have experience of securing new partnerships and managing a diverse portfolio of accounts. They will have outstanding relationship building skills and excellent stakeholder management experience, both internally and externally.
If you are passionate about building a world where all kinds of kids have all kinds of opportunities, then we would love to hear from you.
Responsibilities:
- Building a healthy, robust pipeline of new business opportunities, to actively on-board new strategic partners.
- In collaboration with the Head of Partnerships and Events, refine and develop Kids’ proactive corporate prospecting approach, including improved ways of working with Kids’ service teams, with a view to increasing the sustainability of partnerships secured.
- On boarding new partners and leading on partnerships agreements and due diligence plus developing stewardship plans to ensure lasting mutually beneficial relationships.
- Delivering partnership activations and communications plans, collaborating with partners and internal Kids’ teams to identify key moments that will drive further engagement.
- Representing Kids at external partner and prospect events.
Personal qualities for the role of Corporate Partnership Manager:
Essential
- Demonstrate experience of securing new business and on boarding new partners.
- Account management experience evidenced through strong relationship building skills.
- Ability to manage relationships with stakeholders at all levels both internally and externally.
- Ability to manage and exceed income targets of at least five figures.
- Experience of negotiating and completing contractual agreements.
- Excellent verbal and written communication skills with the ability to adapt style to suit the audience.
- Passionate and enthusiastic about the mission and vision of Kids.
Desirable
- Experience of working with a CRM database to manage contacts and monitor success against a range of KPIs.
Our Mission & Strategy
We’re here for children and young people with special educational needs and disabilities, young carers and families. We create life-changing opportunities by providing a wide range of support. Together, we’ll empower disabled children to stand up for their rights.
Childhood should be a joyful time. But some children and young people living with special educational needs and disabilities are defined by what they cannot do.That’s wrong.
Every child should have an equal opportunity to play, learn, grow and thrive.
Because when the world says we can’t, kids say we can.
Our strategic plan will enable us to reach 120,000 disabled young people and their families, every year, by 2027.
We welcome applications from disabled people or people with lived experience of disability. We demonstrate our willingness to make reasonable adjustments to enable disabled candidates/colleagues to access and participate in the recruitment process (for example we make our adverts accessible, and where required/requested, will make application forms available in alternative formats, i.e. large print). Kids encourages applications from disabled people by offering any disabled person who meets the person specification an interview.
If required, support is provided to applicants to complete an application form. Our in-house Careers team will discuss what support we can provide.
KIDS is committed to safeguarding and promoting the wellbeing of all those who come into contact with our services. Our colleagues are trained to recognise and respond to safeguarding concerns. We work closely with families and other agencies to take all reasonable steps to minimise the risk of harm to children, young people and adults.
To fulfil our commitment to those we work with we observe safer recruitment and selection procedures and nurture a safeguarding culture which is open and transparent, where all concerns in relation to our people can be identified and spoken about openly and are dealt with promptly and appropriately. By identifying concerning, problematic or inappropriate behaviour early we aim to minimise the risk of abuse.
Please note KIDS Safer Recruitment procedures will include a DBS check and a Colleague Suitability Declaration where applicable. Within the DBS check there are two Barred Lists. The Children’s Barred List and the Adults’ Barred List. If you are added to a Barred List then it is against the law to work, apply for work or volunteer in Regulated Activity with children and/or adults. Therefore, we ask you not to progress with your application.
Equality, Diversity and Inclusion
We work to ensure that all of the Kids team:
- are committed to equality of opportunity, treatment and behaviour
- have equal access to employment, promotion and development
- have equal access to services
- have their needs considered as we develop services
This means that equality and human rights are:
- embedded in our business planning
- fully considered within our structures
- part of the personal development of all staff
The client requests no contact from agencies or media sales.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.
At Marie Curie, we are dedicated to support individuals and families affected by terminal illness across the UK. As a Support Line Officer, you'll play a key part in making a difference to those in need.
Joining our Information & Support Team on a part-time basis, you'll provide crucial assistance to those in need during challenging times. You'll provide personalised support by offering a compassionate ear, sharing relevant information, and directing individuals to the resources they need.
Our Support Line Officers may not be counsellors or medically trained, but they are dedicated to delivering a professional service and providing reassurance during difficult times. Whilst this role can at times, be challenging due to the nature of the calls, the fulfilment that comes from making a positive impact on someone's life makes this role incredibly rewarding.
In this role, you will:
- Respond to a variety of enquiries from individuals affected by terminal illness, as well as their families, friends, or professionals. These inquiries may range from practical matters concerning finances or legal arrangements to accessing Marie Curie services, as well as emotional concerns such as grief and loss.
- Utilise the resources available through the Marie Curie Information and Support Service, along with other trusted sources primarily online, you will address inquiries, gather information, and direct individuals to the support they require. This may involve communication via phone, web chat, and other channels, as well as moderating our online community and undertaking additional project work to enhance our service.
- Apply relevant safeguarding procedures when required, to ensure the safety and wellbeing of the individuals contacting the helpline.
- Accurately record information into the database, ensuring data quality and date protection guidelines.
What we are looking for:
- You need to have excellent communication skills, a warm heart and a caring and compassionate soul.
- A genuine interest in helping others, you are patient, adaptable and know how to deliver an excellent customer experience.
- This role can be challenging at times, if you are patient, resilient and a great listener, you will excel in this role.
- Whilst this role will see you spend a considerable amount of time on the phone, there is also an administrative element, so a background in office administration would certainly be beneficial.
- Ideally you will come from a charity, health or social care background or have demonstrable customer service experience from another industry (such as a contact centre)
- Experience in a customer care / helpline or telephone support role is beneficial.
What's in it for you:
- Salary: £11,970 - £12,866.88 per annum, based on 21 hours per week
- Annual leave allowance 25 days plus 8 public holidays (pro rata)
- Competitive Policy for parental/sick Leave
- Continuous Professional development
- Industry leading training programmes
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (T & C's apply)
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Hybrid working
Closing date: 30th March
To view the job description please click here:
For more information or an informal chat please contact our Support Line Team Leader Brigette Flye [email protected]
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via [email protected]
This role will be subject to receiving an Basic criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.
Join Our Team: Become a Volunteer Organiser at Southwark Irish Pensioners Project!
Are you passionate about making a difference in the lives of elderly individuals? Do you thrive in roles where your daily activities significantly impact others, fostering happiness and independence? If so, we have an exciting opportunity for you at the Southwark Irish Pensioners Project.
We're looking for an energetic, friendly, and empathetic individual to fill our Volunteer Organiser role, a position that's all about connecting, supporting, and uplifting the lives of our community members. This is your chance to be part of a team that goes the extra mile to ensure our pensioners lead a joyous and dignified retirement.
Key Highlights:
- Make an Impact: Help our elderly community members stay socially connected, combat loneliness, and enhance their well-being.
- People-Focused: Engage with a diverse group, matching volunteers to activities and individuals, ensuring meaningful interactions and support.
- Creative & Fulfilling Work: Organise a variety of volunteer focused reward and recognition activities, ensuring our clients benefit from motivated volunteers.
- Supportive Environment: Join a dedicated team, driven by core values that put our service users at the heart of everything we do.
- Diverse Responsibilities: From marketing our mission to maintaining crucial relationships, your role will be dynamic and integral to our success.
We Offer:
- A part-time position (21 hours/week – 3 weekdays) with a competitive salary.
- An engaging, respectful, and supportive workplace.
- The chance to be part of a meaningful mission, helping Irish pensioners enjoy a happier, more independent life.
If you have a knack for team motivation, excellent organisation skills, a personable manner, and a strong affinity with our values, we would love to hear from you. Your role in facilitating connections and joy for our elderly community will be invaluable.
Apply Now: Be part of a team that makes a real difference. Join us in our journey to bring joy, companionship, and independence to the lives of the elderly Irish people in South London.
Complete the attached Application Form and email it to the Volunteer Programme Manager - details in form.
The client requests no contact from agencies or media sales.