The location of the role is flexible (must be based near one of our offices in either central London, Birmingham, Newcastle, Bristol or Manchester).

Anyone who completes one of our programmes joins the Frontline Fellowship. A growing community of over 1,500, the Fellowship is a space for social workers from across the country to connect, collaborate and innovate. The Innovation Lab is an exciting new area created at Frontline to increase the number of opportunities for fellows to have a lasting impact on children and families without a safe or stable home.

The manager will lead the Innovation Lab, and its annual 16-week innovation programme and by doing so deliver the Frontline goal to have more than five sustainable fellow-led ventures operating by 2025. To do this the Innovation Lab manager must ensure a minimum annual pipeline of more than 25 diverse fellow-led innovative ideas to develop via the innovation programme. This will be achieved by championing the Innovation Lab across local authority partners, Frontline’s Fellowship network and internally within the organisation.

Is this role for you?

• Are you passionate about making a positive difference to the lives of co-operative/social housing residents?
• Can you help amplify the voice of those we work with through your personal or professional experience?
• Could you bring diversity to our board to make us more insightful and inclusive in our decision making?

About CDS

We exist to provide, support and promote co-op and community-led housing (CLH), and to champion co-operation as a business model that can help to alleviate hardship.

CDS was founded on co‐operation, which we believe can help people improve their opportunities and choices. We are passionate about helping people to make the most of their individual and collective opportunities and expect to show this in all our work, which covers three areas.

• Provider: we own around 830 general-needs, social-rented and shared-ownership leasehold homes in London, Kent and the Home Counties.
• Supporter: we provide managing agent services to around 35 housing co-ops to help them thrive.
• Promoter: we reinvest some of our surplus to promote mainstream growth in co-op and community-led housing.

We will try always to work in ways that promote trust, optimism and kindness as a springboard for releasing potential and creativity – and this applies to how we operate as a Board.

Being a Board member

Board members ensure that CDS is a well governed organisation, championing our vision and embodying our values. You will ensure that the work we do stays on track so that we can achieve our strategic goals and work towards our purpose. In doing so, you will contribute to the lives of people living in co-operative and CLH, through our work to support them to shape their housing, their lives and their communities. As a Board member you will support the team through bringing challenges and ideas in a way that is curious, creative, supportive and respectful. You will add value by putting who you are – your experience, your approach and collaborative and supportive style – to work, in pursuit of our goals.

About you

We aim to work towards having a board that reflects the diversity of our residents, so we especially want to hear from people of a wide range of ages, identities, geographical locations, backgrounds and ethnic groups; and/or who have a disability; or who have close experience of others with disabilities; and/or people who live in or have lived in co-operative/social housing.

In addition, these are some of the qualities, abilities and skills we are looking for in our new Board members and Treasurer Designate:

• Passion for our work, mission and values
• Enthusiasm and energy
• An interest in housing and/or co-operation and community action
• Willingness to share knowledge, information and thoughts
• High standards and integrity, and kindness
• An ability to thrive as part of a team

If you feel that we are describing you in any of the above, then we’d love to hear from you. Your interest would be greatly valued and appreciated.

Key Details

Term: Board members serve on an initial three-year term and are eligible for re-appointment for an additional consecutive term of three years.
Remuneration: Remuneration is currently £2,000 per annum, plus reimbursement of expenses (£3,000 for the Treasurer).
Meetings: Meetings are usually every two months, plus involvement in annual Strategy Day and occasional events. Board members are expected to join one sub-committee of the board. The Treasurer chairs the Finance and Audit Committee and is also a member of the Governance and Remuneration Committee.
Location: Meetings will be a mix of in-person and via Zoom. When attending, the location is Borough, London SE1. 

How to express your interest

Thank you for your interest in joining the CDS Board as a non-executive Board member.

Firstly, read more about CDS Co-operatives and becoming a Board Member in the attached Information Pack.

To express your interest in becoming a Board member, send your CV and a covering letter (as an attachment, max two sides A4) explaining why you are applying, how you meet the person specification in the Information Pack, and what in particular you would bring to CDS. The contact details are in the Information Pack.

If you are interested in becoming the Resident Board Member or Treasurer Designate, please clearly indicate this in your letter.

We value diversity, equality and inclusivity. We appreciate and respect all the differences that make us who we are, including: age, cultural background, ethnicity and race, disability and mental health, gender, gender identity and expression, sexual orientation, social background and lived experience. People who bring diversity and lived experience are particularly encouraged to apply.

The Portman Group

The Portman Group is the social responsibility body and self-regulator for alcohol packaging and promotion in the UK.  As the alcohol industry watchdog, we regulate various forms of alcohol marketing through our Codes of Practice on the Naming, Packaging and Promotion of Alcoholic Drinks and Alcohol Sponsorship.

Independent Complaints Panel Member

Complaints under these Codes of Practice are adjudicated on by an Independent Complaints Panel.  The membership of this Panel is diverse and independent from the Portman Group, representing a wide range of backgrounds and experience.

We are seeking three new Panel members to replace three members whose terms of appointment will be coming to end.

In order to keep a balance of expertise and experience, we are particularly interested in applicants with:

• a professional background working with young people;
• an insight into youth trends and behaviours (e.g. working in education);
• experience in youth or social work;
• adjudicatory experience;
• a creative or marketing background, particularly those who have experience in social media marketing that targets young people.

Please note that anyone who is or has been directly employed by an alcoholic drinks producer is ineligible to apply for these vacancies.  If you currently work for a marketing agency that works with alcohol brands, even if you are not working on these accounts, you will be unable to apply.

Panel members are required to have sound judgement; good communication and listening skills; a reasonable awareness of alcohol issues; a balanced view of alcohol’s role in society; and to be genuinely independent and objective in their thought and approach.  To ensure that the Panel is diverse we welcome applications from anyone who believes they would enjoy the role, there is no required level of experience, and we encourage applications from anyone over the age of 18. 

Panel membership represents a diversity of background and experience.  We welcome candidates of any gender, race, ethnicity, religion and people with disabilities and those who live or work in England, Scotland, Wales or Northern Ireland.  Indeed, we welcome all candidates who are aged 18 and over and are able to devote the necessary time to the work.

The Independent Complaints Panel meets a minimum of eight times per year.  The dates are agreed before the beginning of the calendar year.  The meetings usually take place at the Portman Group’s offices in central London or a venue close by subject to any Covid restrictions that may apply.  Meetings usually fall on a Thursday and run from 12:30 – 14:30. A sandwich lunch is provided. Prior permission for absenteeism from Panel meetings must be gained from the Chair.

As a member of the Independent Complaints Panel, you agree to be a Director of the limited company; and, your directorship will be notified to Companies House. 

You also agree to sign a non-disclosure agreement meaning that any information the Portman Group shares with you is confidential and you agree not to disclose or share this information with anyone else without first gaining permission from either the Portman Group or the Panel Chair.

Further information can be found by using the link here: . Candidates should enclose a full CV along with a covering letter explaining clearly how they meet the requirements of this role. Please note that applications without a covering letter will not be considered.

Unfortunately, due to the high number of applications we receive we will not be able to respond to each application individually.  If you have not received a response by 29 October you have not been successful on this occasion.

The Portman Group is committed to equal opportunities; applications are welcome from all suitably qualified candidates who meet the stated criteria and are over the age of 18. 

This is an exciting opportunity to join a growing team whose work has a direct impact on the perception and capability of Frontline to bring about change. This role has a high level of autonomy, creativity and the potential for significant skills development. You will be tasked with identifying and executing a range of activities and content to connect with and influence key audiences, with a focus on media and parliamentarians, to raise awareness of Frontline’s mission to create social change through excellent social work. ​

We are looking for an experienced communications and media professional to join the Communications team, which sits within the External Relations (ER) division. The ER division is responsible for the message and reputation of Frontline, and inspiring support for the charity. The Communications team leads on messaging, press, digital content, public affairs and events, alongside the Fundraising and Marketing teams. Frontline has a reputation for high quality, high impact communications. Whether it be broadcast, web, film, audio or social, our work cuts through to deliver the charity’s messages. ​

Our communication activity directly impacts on the success of the organisation by attracting recruits for our programmes, showcasing our work to funders, influencers and decision makers and highlighting our role in creating social change. This role provides the right candidate with an exciting opportunity to play a key role in building the charity’s profile and increasing the profile of our work among key stakeholders.

This is an exciting opportunity to join International Alert, one of the world’s largest and most respected peacebuilding organisations, as Executive Assistant, in this critical role supporting our Executive Director, Board of Trustees and wider Executive Team in fulfilling their roles in governance, leadership and management of the organization. You’ll be pivotal to ensuring the smooth running of our leadership and governance meetings, and will coordinate other initiatives across the organisation.

Our ideal candidate will bring strong administrative and coordination skills, with a talent for building strong working relationships across multiple teams and countries. We’re looking for a confident and proactive communicator (both verbally and in writing) and highly computer literate. You will be enthusiastic about our peacebuilding mission, and comfortable with a degree of uncertainty: your day will inevitably involve challenging tasks and small, and exposure to International Alert’s staff and stakeholders at all levels of the organisation. You will have a distinct advantage if you have previously worked for an international organisation and are proficient in languages other than English.

Area Manager for Outer East London and Essex

Young Enterprise is a national charity which helps thousands of young people every year to develop the life skills, knowledge and confidence they need to succeed in the changing world of work. We are looking for an Area Manager to join our team in Outer East London and Essex.

As Area Manager, you will coordinate projects and liaise with schools, volunteers and funders, alongside delivering our enterprise, careers and employability programmes directly to students. Coupled with occasional event management, reporting, and networking, the role will suit candidates who enjoy a varied work week.

We are looking for a motivated self-starter, who can inspire young people to achieve their potential, enable educators to meet their goals, and engage supporters in seeing the benefit of the charity's work. Experience of recruitment, training and onboarding of volunteers from community or corporate sources would be highly advantageous.

You'll be working alongside an experienced and passionate small team, with a 'can-do' ethos of supporting each other and sharing knowledge across programmes and geographies.

As part of Young Enterprise you will also benefit from:

• A People-focussed, friendly and supportive work-place culture
• An active commitment to equality and diversity
• Generous holiday allowance of 7.2 weeks
• Access to NHS top-up scheme, for money back on expenses such as dental and optical
• Access to an Employee Assistance Programme
• Cycle-to-work scheme
• Group Life Assurance of 2x annual salary

This is a home-based role, but will require significant travel throughout Outer East London and Essex.

If you think you are right for this role, we would love to hear from you.

Interviews will take place with Mike Anderson (Regional Manager) and Claire Dever (Operations Director) via MS Teams on Friday 8th October.

Pay and pensions policy, remuneration policy, pensions policy, regulatory policy

Your new company
The Independent Parliamentary Standards Authority (IPSA) is the independent body that regulates and administers the business costs and decides the pay and pensions of the 650 elected Members of Parliament and their staff in the United Kingdom. We were created by the Parliamentary Standards Act 2009, as the world's first independent regulator of MPs' financial remuneration.

IPSA is on a mission! They want to enable MPs to do what really matters by providing an exemplary, seamless regulatory service. They have a compelling strategy and we're intent on transforming IPSA. They are making improvements and want to boost their capacity and capabilities across the organisation, including in the policy area.

Your new role
They are looking for someone with the specialist knowledge and drive to be the organisational policy lead on issues relating to pay, pensions and other aspects of remuneration for MPs and their staff. These are high-profile issues which require not only expertise, but sensitivity and political acuity. This is a senior role with a large degree of responsibility for complex project delivery.

Key responsibilities include:

• Delivery of complex policy projects, including reviews of MPs' pay and changes to the MPs' pension scheme
• Planning project activities, providing regulator updates to Executive Leadership Team
• Working closely with external legal and actuarial advisors, pension scheme trustees, government departments and other stakeholders to implement change effectively
• Developing, drafting and presenting policy options to the IPSA Board; including detailed advice on proposed changes to MPs' pay and pensions and to MPs' staff pay, incorporating operational and resource implications, external impact and strategic risks
• Supporting strategic decision-making by Board members and senior executives, keeping abreast of developments impacting on IPSA's functions and future strategy in relation to MPs' remuneration.

What you'll need to succeed
You will have specialist understanding of issues relating to pay, pensions and remuneration, gained in industry or in another regulatory body or similar. While you will be supported by external legal, actuarial and technical advice, you should know the landscape, 'speak the language', and understand trends in other sectors.

You will have demonstrable experience of delivering policy projects (particularly where there have been complex operational impacts), you understand the practicalities of implementation, and you can bring people together to achieve an objective. You can identify policy, strategic and operational issues and risks and advise on how to mitigate them.

You will be comfortable liaising with internal and external stakeholders at all levels, to include Executive leadership and Board members, pension scheme trustees, MPs and government departments.

What you'll get in return
In return you will be placed into a permanent position and will be paid £48,000 per annum - in addition you will have access to:

• Generous holiday entitlement
• Season ticket loan
• Access to learning and development
• A culture encouraging inclusion and diversity; with LGBT+, BAME, and Green workplace groups
• Civil Service Pension
• Flexible Working

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Divisional Coordinator

£27,500 depending upon experience, plus excellent benefits

London WC1 and home-based

35 hours per week, full-time

The Divisional Coordinator is an important and varied role within the College in which you will provide high-quality, proactive administrative and coordination support to the Directors of divisions and CEO to help them deliver their strategic activities and responsibilities.  

As Divisional Coordinator, you will support the functioning of the relevant divisions by maintaining oversight of divisional work and College commitments, as well as contributing ideas to optimise existing processes to improve efficiency.

Reporting to the Chief of Staff you will support the CEO and digital divisions. You will be responsible for supporting the four internal committees that provide oversight and guidance across new areas of work at the College and will support the Chairs and board members by managing agendas, providing accurate notes and actions and ensuring project updates are provided in a timely manner.

Educated to a good standard, you should have substantial administrative, organisational and communication skills, along with excellent note taking and an ability to translate discussions into specific actions to take forward.

With outstanding interpersonal skills, you should have proven experience of coordinating and liaising with varied networks of staff and stakeholders, as well as having the ability to build and enhance effective working relationships on behalf of the College.

An expert in diary management and prioritisation, you will also help keep track of Directors’ deadlines and actions and prompt them as necessary on these to ensure they are delivered.

The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.

The RCPCH has more than 20,000 members and fellows and employs around 170 staff, most of whom work in our London office in Holborn. We have smaller offices in Northern Ireland, Scotland and Wales.

The RCPCH wants to represent all the communities we serve. Appointment will be made solely on merit. However, the College is particularly keen to receive applications from Black, Asian and minority ethnic candidates, and/or candidates with a disability who are currently under-represented at this level of the organisation.

Due to COVID-19 restrictions all staff are currently working remotely. We will be returning to the office on 20 September 2021 where you will work in the office for a minimum of 60% of the week and the remainder from home.

Link Age Southwark is a vibrant local charity which works to ensure that older people and people living with dementia can thrive in later life. We work with our dedicated volunteers to provide the support people need to live happy, healthy lives. We support around 700 older people and people with dementia each year, and with the support of over 400 volunteers, help them stay connected with their communities, alleviating loneliness and social isolation, improving health and wellbeing and making communities stronger through volunteering. 

We seek to recruit a part-time Finance Manager who will have day to day responsibility for the charity’s finances. You will provide timely financial information to the Chief Executive and the Board of Trustees, whilst ensuring all financial and compliance requirements are met. You will be responsible for overseeing payments, pensions and payroll as well as the day to day management of our online banking and accounting systems. The postholder will support the Chief Executive with fundraising through identification of funding sources as well as supporting the maintenance of the charity’s diverse funding base. You will provide the financial information required for Trusts and Foundations proposals and reporting as well as ensuring that deadlines are met for funder reports. The post holder will also be responsible for monitoring and recording the income generated from individual patron and corporate donations.

We are an equal opportunities employer with a strong commitment to respecting diversity and promoting equality of opportunity. We welcome applications from all sections of the community.

Closing date for applications: 5pm on 29 September 2021

Interview date: 8 October 2021

For full details and application form please download the forms below or visit the careers page of our website.

An exciting opportunity for two experienced Client Advisers to join the Bank Workers Charity, supporting people in need.

These roles are located in our London office and we are currently trialing hybrid office/home working.

About Bank Workers Charity (BWC)

The Bank Workers Charity is an occupational benevolent organisation that supports individuals and their families who are in real need. We offer independent advice, guidance, case management and grant giving for people encountering a wide range of challenges including financial, health, housing and wellbeing issues.  There is a growing need for our services and each year we’re supporting thousands of clients through our expert Helpline team and online resources. 

About the Roles

Your key purpose will be to provide advice, guidance and case management for our clients; to provide solutions to help people in need achieve long-term sustainability; and manage the client journey through BWC services.

About You

This role requires experience of supporting people, who may be vulnerable, in distress or in crisis situations, with practical, long-term solutions in areas such as welfare, budgeting, housing, debt and mental wellbeing, ideally gained within the charity sector, using various channels such as telephone, email and live chat. 

In order to succeed you will have an ability to demonstrate empathy, understanding the complexities faced by clients; you will be able to work calmly and productively under pressure, keeping to deadlines, and demonstrating good decision making skills, with a willingness to learn.  You will be comfortable working in a small team, ensuring the quality of the service you deliver is of a high standard, and able to work externally with our partners to signpost or refer clients when necessary.

What we Offer

In return you will receive a competitive salary along with a range of benefits, which include:

• 28 days holiday plus statutory bank holidays
• Up to 13% employer contribution to BWC’s pension scheme
• Group Life Cover (three times annual salary)
• Season Ticket Loan (upon successful completion of probation)
• Employee Assistance Programme

To apply please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement, outlining how your experience meets the criteria set out in the person specification. 

Closing Date: Monday 4th October 2021 at 9am 

We are seeking a motivated Programme Coordinator to lead the Migration Aspiration Programme to guide and support emerging migrant leaders. 

The successful candidate will have responsibility to manage the delivery of this programme, including facilitating or co-facilitating all live workshops,  developing partnerships, and working closely with the MRN team to make this a programme success.

This role will suit a candidate that has strong experience in working with migrant communities, supporting and managing volunteers, and with excellent project management skills.

The charity is looking for exceptional candidates with a:

• Zest for managing and developing relationships with volunteers, key partners and stakeholders 

• Commitment to creating a just society for all migrants

• Readiness to commit to MRN's vision and values

The salary will be £30,507 per year, pro-rata. In addition, MRN contributes up to 6% of salary to pensions.

Closing date for applications: 9am, 4 October 2021

Date for candidate interviews: 14 October 2021

ABOUT US

Each year Age UK East London helps 9500 older east Londoners living in the country’s top pensioner poverty hotspots. Most are aged 70+, living alone in poverty and poor health. Most people have one or more long-term conditions, for example diabetes, COPD, or heart disease. They are struggling to make ends meet and watching every penny.

We deliver advice across the three most deprived London Boroughs of Tower Hamlets, Hackney and Newham. Each year 2,100 clients receive often complex casework. Around 1,400 are experiencing significant life events, which are often interlinked.

During the year to 31st March 2021, we helped older people improve their financial position by £2,077,280. Overall, 96.5% of our clients felt they were treated with respect by staff and given clear and useful information.  93% felt the support they received allowed them to stay as independent as possible.

Tower Hamlets Connect is a new flagship service which provides people living in Tower Hamlets with free, independent and high quality information, advice and advocacy on matters relating to health, social welfare, and social care.

Age UK East London is leading a consortium of local voluntary sector organisations to provide a helpline and outreach advice and advocacy support across the borough.  We are working in partnership with the council to maintain the Tower Hamlets Connect Portal, a public-facing, web-based resource with up to date information about local services, events, citizen rights and benefits.

The Network Co-ordinator is a new and pivotal role which will co-ordinate portal content, ongoing co-production of service development with all stakeholders, the digital action plan, service promotion and accessibility, customer engagement and consortium administrative support.

JOB PURPOSE

• Lead on sourcing and updating I&A portal content.
• Supporting service promotion through regular asset updates across stakeholders.
• Coordination of partner activity across digital support and user involvement .
• Provision of administrative support to the consortium .

KEY TASKS

• Co-ordinate the continual review and update of portal content for the I&A pages, including input from consortium partners.
• Create and distribute regular information updates to consortium members through the portal highlights newsletter.
• Co-ordinate and monitor the Digital Action Plan across the consortium.
• Co-ordinate and monitor User Involvement in service co-production across the consortium.
• Co-ordinate service promotion across the borough and via partners.
• Collate and report feedback and updates from consortium partners on engagement across local networks and forums.
• Provide co-ordination and administrative support for the Integrated Working Group, the Tower Hamlets Social Welfare Network and  consortium meetings.
• Co-ordinate customer satisfaction reviewing and reporting.

General

• To maintain excellent working relationships with professionals across multidisciplinary teams and multiple stakeholders..
• Represent Age UK East London at appropriate meetings, events and consultations as requested by the Information & Advice Manager.
• To attend team and staff meetings, committee meetings, etc.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of Age UK East London.
• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).

Functional Links

• You will be line managed  by the Service Manager for Information, advice and advocacy.
• Close working with GP’s, Outreach Venues, Hospital Ward Staff, Adult Social Services and other AUKEL Services .
• Close working with the Advice Provider Networks in Tower Hamlets.

Person specification

Experience

• Experience of working in information and advice and/or other community based services.
• Experience of delivering services that meet defined outcomes and outputs.
• Experience of co-ordinating information across stakeholders.
• Experience of working across multidisciplinary teams in health and/or social care settings and ability to network at all levels.
• Experience of facilitating user involvement to co-produce service development.
• Experience of administering meetings at a senior level.
• Experience of promoting services.

Knowledge and understanding

• Knowledge of services available to residents and their carers in Tower Hamlets (e.g. through health service, social services, voluntary sector) and the issues affecting them.
• Knowledge of Information Access Standards.
• Understanding of confidentiality policy and practice.
• Understanding of equality and diversity in practice.
• Understanding and commitment to empowering service users and person centred practices.
• Good understanding of policy, legislation e.g. Care Act, Mental Health Act and Mental Capacity Act .
• Good knowledge of safeguarding vulnerable adults.

Skills/ Attributes

• Professional and courteous manner.
• An open minded and challenging approach to work with the ability to work on own initiative.
• Excellent communication skills both written and verbal with the ability to tailor to diverse audiences.
• Good planning and organisational skills.
• Excellent IT skills.

PLEASE DOWNLOAD THE FULL JOB DESCRIPTION TO FIND OUT MORE ABOUT THE ROLE AND THE BENEFITS OFFERED BY AGE UK EAST LONDON

Each year Age UK East London helps 9500 older east Londoners living in the country’s top pensioner poverty hotspots. Most are aged 70+, living alone in poverty and poor health. Most people have one or more long-term conditions, for example diabetes, COPD, or heart disease. They are struggling to make ends meet and watching every penny.

We deliver advice across the three most deprived London Boroughs of Tower Hamlets, Hackney and Newham. Each year 2,100 clients receive often complex casework. Around 1,400 are experiencing significant life events, which are often interlinked.

During the year to 31st March 2021, we helped older people improve their financial position by £2,077,280. Overall, 96.5% of our clients felt they were treated with respect by staff and given clear and useful information.  93% felt the support they received allowed them to stay as independent as possible.

Our I&A Service has grown to meet the ever-increasing needs to our communities and we aim to continue to develop our capacity and accessibility whilst maintaining the highest quality standards and achieving the best outcomes for our clients.  To support the next phase of growth, we are recruiting a Senior Advisor to join our team to support the development and delivery of an expert, preventative and well-being focussed Information and Advice Service delivered across multiple channels.

JOB PURPOSE

• To support the Information & Advice Service Manager to develop, deliver and maintain a trusted independent advice service to AQS standard.
• To supervise and support a team of advisors and volunteers across three East London boroughs to maintain excellent case records and guarantee quality of advice.
• Provide information and advice to older people and their carers to maximise their income,  promote their wellbeing  and independence.
• To support the development and implementation of an advice service that is accessible remotely, face to face, in multiple settings and use technology to reach as many local people as possible.
• Support integration of services, partnership development and multi-disciplinary working in our communities.

KEY TASKS

Supervisory Duties

• To complete file reviews and case checking procedures in line with the current Quality Standards.
• To conduct supervision and appraisal of the information and advice team.
• Supervise the work load of the advice team, allocating cases, monitoring case progress to ensure timely completion of referrals.
• Represent AUKEL at network and partnership meetings ensuring that AUKEL Information and Advice service is at the forefront of service delivery in the borough.
• Conduct and minute regular team meetings.

Provision of Advice

• To carry out benefit checks, benefit applications and form filling services to older people and their carers.
• Escalate cases, raise complaints and challenge decisions made about our clients which are unlawful or erroneous.
• Provide accurate and up to date advice on housing, Community Care and Consumer Rights.

Reporting and monitoring

• Supervise and Monitor our client database to ensure the information we hold is accurate and up to date.
• Support the Service Manager to compile and submit regular evaluation and monitoring reports to our funders making sure relevant information is available and accurate.
• Generate outcomes data and gather customer satisfaction surveys.

General

• To undertake any other duties within the competence of the post holder under the direction of the Service Manager as may be required from time to time for the smooth running of Age UK East London.
• Represent AUKEL at network and partnership meetings ensuring that AUKEL Information and Advice service is at the forefront of service delivery in the borough.
• Promote the Information and advice Service and develop communication  plans
• Attend regular Team Meetings and Supervision to ensure your personal development and the continuous improvement of the Information and Advice Service.
• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).

PERSON SPECIFICATION

Experience

• Minimum of 1 year supervisory experience in a Quality Mark holding advice service.
• Experience of providing advice services that support carers and older people; enabling their independence by providing up to date knowledge of the support available to them.
• Holds NVQ Level 4 Advice & Guidance or equivalent qualification  or experience.
• Experience of people management.

Knowledge and understanding

• Knowledge of Issues that affect adults, older adults and their carers.
• Understanding of confidentiality policy and practice.
• Understanding of equality and diversity in practice.
• Understanding and commitment to empowering service users.
• Understanding of relevant legislation, areas of law, tribunal system and local authority acts.
• Knowledge of wider Adult Social care sector, integrated commissioning and NHS 10 Year Plan.

Skills/ Attributes

• Commitment to working creatively within a team.
• An open minded and questioning  approach.
• Excellent communication, numeracy and literacy skills.
• High proficiency in a wide range of information systems including emails, databases, word processing and  spreadsheets.
• Good planning and organisational skills.
• Demonstrable leadership qualities.
• Commitment to continuous personal development .

PLEASE DOWNLOAD THE FULL JOB DESCRIPTION TO FIND OUT MORE ABOUT THE ROLE AND THE BENEFITS OFFERED BY AGE UK EAST LONDON

Business & Human Rights Resource Centre is seeking a dynamic professional who can help drive our fundraising globally to a new level. We are looking for a proven fundraising specialist and strategic thinker who will work collaboratively with our global team which includes Development team members in the US, UK and Germany, and colleagues in 20 locations around the world.

Based in: London or Berlin

Reports to: Deputy Director/Development Director (based in New York)

Salary: £29-35,000 per year (commensurate with experience) + 5% pension contribution

Closing date for applications: 10 October 2021 – 17.00GMT

Interviews (if selected): 20-22 October 2021

THE ORGANIZATION

The Business & Human Rights Resource Centre is an international human rights organization working to ensure respect for human rights are at the core of companies’ business models; empower communities and workers, to secure their rights; and advance accountability for corporate human rights abuse. Our Global Team, based in more than 20 countries around the world, work with a rich network of activists, unions, human rights groups, and investors. Our website and publications are available in nine languages. We work across all sectors and issues related to business and human rights, with strategic focus on the rights of workers in global supply chains, the rights of communities seeking responsible natural resource use and a just transition to zero carbon, and the rights of people to accountable digital technologies. The Development Officer will be an integral part of the Global Team.

The Resource Centre has helped define the growing field of business & human rights. It has put companies in all regions on notice that their human rights conduct is being watched. It has drawn attention to corporate abuses in all countries and provided increased recognition to those companies taking positive steps to promote human rights. The Centre is widely respected for being fair, objective, and constructive in its approach to make change happen.

THE POSITION

As a Development Officer, your focus will be to help the Resource Centre increase its annual budget (currently at just about $5 m/£4m) by expanding its base of foundation, individual and government donors. The Development Officer will report to the New York-based Deputy Director/Director of Development and work closely with the Europe Development Manager and another Development Officer (currently being recruited) based in New York. This position will be based in London or Berlin.

The Resource Centre has a strong track record in foundation fundraising – current donors in the global portfolio include Laudes Foundation, Open Society Foundations, Ford Foundation, Porticus Foundation, Humanity United and many others. It receives funding from the governments of Germany and Switzerland and the European Commission and has extensive contacts with other European governments and multilateral institutions. To date most of the organization’s income has been from foundations and governments, but it has a small but growing pool of individual donors. To maintain our independence, we do not take funds from companies or their foundations.

The successful candidate will have strong skills and experience in institutional (trusts/foundations and government) fundraising, proposal and report writing and grants management, as over 95% of the organization’s income comes from these sources. The Development Officer will be expected to contribute to developing the organization’s international fundraising strategy in consultation with the Executive Director, Development Director and Development team and board members; help to secure increased funding from existing and new foundation and government funders; work collaboratively to improve fundraising systems (e.g. research and tracking of prospective funders, grants, contacts and reporting); support the development of fundraising capacity in the regions; and play a key role in establishing a strategy for sustainable growth. Individual fundraising experience is also desirable but not required.

RESPONSIBILITIES

Fundraising strategy and organizational development:

• Participate in the development of the international fundraising strategy, organizational development policy, and thematic and regional programme strategies.
• Report regularly to the Development Director to inform the Management Team and Board.
• Prepare budgets and forecasts related to all fundraising activities. Should be comfortable with setting annual fundraising goals and have systems in place to benchmark and track progress.
• In collaboration with Development team colleagues, help to develop the fundraising and grant management capacities of Global Team members and partners by delivering training and support.

Grant and relationship management:

• Develop proposals and reports to funders in collaboration with relevant program and regional teams. Ensure all inquiries from your portfolio of donors are fulfilled in a timely and efficient manner. Lead on fundraising for one of our regional programs, dependent upon language skills.
• Create systems for effective grants management including narrative and financial funding reports in coordination with relevant members of Global Team and support their skills-training.
• Develop project budgets and forecasts and support Global Team members in tracking financial performance of their grant budgets.
• Contribute to the development of the donor update in collaboration with the Development Team and ensure it reaches all funders, aiming to take a leading role in the future.
• Ensure appropriate communications with funders and record this in donor database. Prepare relevant team members including Executive Director for meetings with funders.

Research:

• Conduct research to identify new sources of institutional (foundations / trusts / governments) giving on an ongoing basis and feed in new prospects to the donor pipeline.
• Provide research reports on individual and institutional donor prospects.
• Stay aware of trends in giving, changes in human rights funding, key donors in the field.

Individual donor and online fundraising support:

• Develop new initiatives to help grow individual giving.
• Process acknowledgements for individual gifts.
• With the Development Team and others, plan and implement the annual appeal and the other elements of an ongoing annual fundraising effort, including online fundraising and social media.
• Work with the Development Team and senior leadership to refine our online fundraising strategy for the Resource Centre.

Team coordination and systems management:

• Work collaboratively to ensure timely submission of reports and proposals to all funders.
• Manage CiviCRM database as administrator, ensuring it is current, accurate, and used to increase efficiency.
• Strengthen infrastructure and systems, including for grants management, donor communications, internal communications and learning, and financial tracking. Work collaboratively with operations team to streamline finance processes.
• Assist with preparation for donor/prospect meetings, including developing meeting packets, prep for participants, scheduling, booking travel, and other logistics.
• Support the development of the organisation’s annual report in close collaboration with the communications team. Work with communications, program and operations teams to ensure all organizational documents used regularly for fundraising are relevant. Suggest and create new materials.
• Assist in developing and maintaining a shared system of information management for program and organizational data used in funding reports.
• Supervise development interns as appropriate.

CREDENTIALS

Qualifications:

Required:

• The right to work in the UK or Germany (must have this before applying)
• 3-5 years of fundraising experience, preferably in a charity or similar organization
• Proven ability to communicate clearly and succinctly in English, especially in writing compelling and persuasive grant proposals and reports to donors
• Effective financial management especially related to fundraising and project budgets
• Excellent interpersonal skills, including the ability to maintain collaborative relationships with people from diverse national and cultural backgrounds, across several time zones
• Initiative and motivation: Able to use own initiative and work independently within agreed frameworks; motivated by achieving results and completing tasks and being accountable.
• Organization and prioritization: Strong organizational and prioritization, and time-management skills, including attention to detail, enabling efficient and effective work.
• Appreciation of the values and mission of the organization and a proven ability to represent the organization to donors and prospects
• Demonstrable entrepreneurial spirit and ability to identify and capitalize on opportunities
• Ability to maintain high standards of ethics, integrity, and professionalism, and to handle sensitive and proprietary financial information
• University degree, or equivalent/relevant qualification
• Computer proficiency in Windows Operating systems, MS Office, knowledge of and demonstrated efficiency with donor management databases

The following would be useful, but not necessary:

• Familiarity and experience with international affairs and human rights
• Knowledge of languages other than English

TERMS AND COMPENSATION

• This is a full-time position
• 24 vacation days per year
• Opportunity to play a central role in an enthusiastic and international team

How to apply: To apply please click on Apply on Website button. You will be redirected to our recruitment page where you will download, fill in, and upload the application. Please note that we cannot accept CVs.