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Job Title: Fundraising & HR Support Officer
Reporting To: Fundraising & People Team Leader
Salary: £25,307 – £29,634
Hours: 37.5 hours per week
Location: Alder Hey Children’s Charity (based within the hospital), Liverpool
Application Deadline: Sunday 28th April 2024
Interviews: Thursday 9th May 2024
Job Purpose:
This is an exciting opportunity to be at the heart of the Charity operations. This role is the first point of contact for supporters and requires outstanding customer care/ donor stewardship skills. The post holder is expected to foster excellent working relationships with all members of the Charity team, donors – both existing and potential – and Trust staff. This role will provide support to the fundraising team and with HR processing for the Charity, whilst also supporting with our hospital and online shop.
Main Duties/Tasks
Fundraising & Office duties
Undertake day to day administrative tasks as directed by the Fundraising & People Team Leader and Senior Team, including the preparation of letters, reports and memos, ensuring the work is of a high standard, professional and accurate. Adhering to sensitive information protocols and keeping sensitive information confidential.
Deal with all incoming telephone enquiries in a professional and helpful capacity and direct all incoming calls correctly and take accurate messages. Adhere to any confidential or sensitive information protocols.
Contribute to the efficient running of the public Charity office by receiving all donors and visitors in a welcoming and friendly manner.
Provide excellent customer care/ donor stewardship in all interactions with donors.
Manage the mail, ensuring it is opened, distributed and any donor correspondence is responded to in a timely manner.
Process donations in line with established receipting procedures.
Adhere to audit procedures and liaise with the Charity’s auditors.
Carrying out filing in line with office procedures and ensuring the safe storage and archiving of documents/records on a regular basis.
Provide support to the senior management team, including organising and scheduling meetings and room bookings.
Undertake banking procedures and ensure donations are accurately recorded and banked.
Hospital & Online Shop
Process online orders for the shop in a timely manner.
Run regular reports for the Fundraising & People Team Leader relating to online sales.
Support the management of the online and hospital shop, ensuring they are stocked, and products are displayed in the best way.
Provide good customer service within the shop inside the hospital Atrium.
Cash up the till, ensuring sales are correctly recorded and takings are passed through for banking.
Database support
Process donations on the CRM database, liaising with fundraising teams to ensure this is recorded correctly, including from online platforms.
Produce analytical reports from the fundraising database system, for audit purposes.
HR support
Provide HR administrative support within the areas of:
· Recruitment, including coordinating the recruitment process and the induction of new starters;
· Ensuring all staff have a DBS in line with the Trust requirements;
· Administration of staff annual leave allowance and absence reporting;
· Creating staff correspondence letters, including pay award, furlough or other required communication; and
· Attending and minuting HR meetings where required.
Other Duties
Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.
Any other reasonable duties as required by your line manager.
Person Specification
Qualifications, Knowledge and Experience
Essential
· Experience of efficiently managing and delivering a demanding and varied workload.
· Proven track record of handling cash and working with tight protocols around audits and procedures.
· Strong track record of customer relations.
Desirable
· Experience of working at a charity.
· Experience of using a CRM system or database.
· Experience of working with Shopify or other online sales platforms.
· HR experience or qualifications.
Skills and Attributes
Essential
· Commitment to principles of equality, diversity and collaborative working.
· Excellent communications skills, both verbal and written across a range of audiences.
· Ability to build strong working relationships.
· Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.
· Ability to work in a logical and organised manner.
· Ability to work effectively as part of a team as well as independently.
· Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information.
· Excellent IT skills including Microsoft packages, especially advanced use of Microsoft Excel.
Additional requirements
Essential
· Strong interest in working for a children’s health charity.
· An understanding of and commitment to the values of Alder Hey Children’s Charity.
· Willingness to get involved with activities across the Charity.
Desirable
· Willingness to occasionally work outside of normal office hours.
Note: This job description is intended to outline the general nature and level of work performed by employees within this role. It is not exhaustive and may be subject to change or modification as required by the needs of Alder Hey Children's Charity.
The charity is currently conducting a four-day working week trial, due to end on 30th September 2024. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2024 to agree the next steps, based on an assessment of the trial period; the four day working week trial may be ended, extended or adopted permanently.
Our Values
Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:
Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.
Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.
Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.
Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.
Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
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Talent is everywhere, opportunity is not.
Being able to realise your potential depends on who your parents are, your education, your skills, and also where you grew up.
This is why The Talent Foundry exists. We envisage a more diverse, equal society, where young people, through inspiring and fun experiences can build their skills and confidence and connect to exciting employers who value talent over background.
The Programme Support Officer is a new and additional role at The Talent Foundry to support our ambition to change the landscape in social mobility.
This is a role that will work across all facets of our programme delivery and school engagement. Every day will be different and you'll get to work with teachers, volunteers, our facilitator network and our funders every day.
The role
You’ll be a brilliant administrator, someone who is experienced in using technology and processes to support colleagues, funders and schools to engage and support young people. You actively identify ways to support your colleagues balance their competing priorities and keep projects moving towards their goals.
Your experience
- Managing multiple and often conflicting priorities
- Use of IT, data and systems to operate efficient programmes, evaluate and measure their success
- Analysing data and writing updates/reports
- Understanding of and interest in the education sector
- Sales / outreach (desirable)
This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider a reasonable commuting distance for the team days in London.
We are open to hearing from candidates who are interested in part-time hours and/or job share.
We offer 28 days holiday + bank holidays (as we close for the Christmas period).
Please read the accompanying job role information for full details before completing your application.
Please note that while we know using AI can be a helpful tool for editing and/or checking spelling and grammar, we to be able to hear your voice, experiences and personality in your application.
The client requests no contact from agencies or media sales.
About Smart Works
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.
More information about who we are can be found on our website.
About the role
We are looking for a pro-active forward-thinking individual to join our team and co-lead the Smart Works centre in Reading. The role requires excellent organisational skills, the ability to work across a breadth of projects simultaneously and strong leadership skills.
Reporting directly to the Chair of Trustees for Smart Works Reading, the Centre Manager will have responsibility for the operational and day to day management of the centre.
In practice, the role will support the delivery of the Smart Works service to unemployed women living in Berkshire by liaising with our referral partners and booking appointments, whilst also working with the Trustee Board to raise the money needed to fund the work of the charity through various income streams.
Given the breadth of the role, it is essential that the role holder is able to prioritise and delegate effectively.
The role would be based in the Reading centre, and there will be occasional evening and weekend work as the role holder will be expected to attend fundraising and partnerships events. We are looking for someone to start as quickly as possible.
Smart Works Reading is part of Smart Works Charity, and there will be some travel to London and liaison with the HQ team, as well as participation in regular meetings, phone calls and conferences with other Smart Works centres across the UK.
Duties and responsibilities
- Building excellent relationships with corporate and community partners, generating awareness and income of c. £165k for the centre across grants, events and corporate fundraising.
- Writing high-quality grant applications, culminating in successful submissions to the target amount of £50k.
- Working collaboratively to deliver compelling proposals for both core and restricted funding.
- Line management for our Fundraising Lead, ensuring they have the support they need to thrive in their role.
- Support the Fundraising Lead to deliver events, notably fashion sales to target income of c. £50k and our annual community fundraising cycling challenge to income target.
- Oversee the delivery of the Smart Works service and work collaboratively with the Job Share Partner (Centre Manager), to maintain progress against service delivery targets and financial KPIs.
- Act as Safeguarding Officer for Smart Works Reading, and ensure all training, policies and procedures are followed.
Personal Specification
- Demonstrable experience managing projects, driving innovation and raising income in excess of £65k for grants and £50k across corporate fundraising.
- Experience of fundraising and organising events, raising circa £50k.
- Proven ability to proactively manage relationships across varying levels of seniority and sectors.
- Proven experience writing reports, with ability to provide commentary and present on performance against financial and other KPIs.
- Detailed understanding of safeguarding requirements for a charity like Smart Works.
- Passionately committed to making the Smart Works service in Reading grow and be the best that it can be. Experience working within employability support is desirable but not essential.
How to Apply
Please visit our website or click "Apply Now" to find out more information - we can't wait to hear from you.
The client requests no contact from agencies or media sales.
Royal Greenwich Heritage Trust (RGHT) manages the important historic buildings and community assets for the Royal Borough of Greenwich. These include Charlton House and Gardens, the Archive and Museum Collections, Tudor Barn, and various memorials across the Borough. Our mission is to help people discover and enjoy the history and heritage stories of the Royal Borough of Greenwich; to conserve these heritage assets and ensure that they are shared with as many people as possible. Our regular activities include tours, events, venue hire, weddings, education programmes, exhibitions, and an archive service, working with partners and volunteers to manage the assets in our care.
The Head of Marketing & Commercial has overall responsibility for the Trust’s marketing, room and site hire, and events. They ensure a continual public programme, commercial events and marketing efforts for year-round activities are in line with the vision and strategic plan, and that income targets are met, working in collaboration with the Finance and Programming Committee of the Board.
You will be responsible for:
1) The effective marketing and communication of all activities at the Trust.
2) Managing the hire of our rooms and grounds for events, weddings, celebrations and corporate use.
3) Overseeing the production and delivery of projects and programmes to highlight the assets in our care, leading to audience growth on site and meaningful engagement primarily across the Royal Borough.
4) Seeking potential funding for activities.
As part of our Leadership Team you will drive strategic change; identifying programme opportunities and growing our audiences using your understanding of audience data collection and evaluation. Experience leading a team and working with external suppliers and a diverse stakeholder community is essential as well as your ability to deliver events that generate commercial and philanthropic income. You will understand audiences commercially as well as from a cultural sector perspective.
We try to make our job descriptions as straightforward and accessible as possible. They’re not intended to set out every duty in detail, but to explain the key responsibilities so that you understand the nature of the job. How you go about doing it will be discussed and agreed between you and your manager on an ongoing basis.
All our team members are additionally expected to work to our Competency Framework. (Level 3)
Leadership and Management
1. Work as a key member of the Leadership Team, collaborating with and alongside colleagues to provide the strategic leadership required to ensure the Trust’s long-term commercial and public engagement programme.
2. To manage the Venue Sales Team to maximise income through sales of the rooms and grounds and development of events.
3. Provide guidance to the CEO and the Trustees, to ensure the Trust is delivering through its programme, public benefit via access, learning and conservation.
4. Contribute to, and support, the conception and development of new projects that will drive business development and income generation opportunities to deliver the Trust’s objectives.
5. To seek funding opportunities for projects.
6. Attend the Finance and Programming Committee of the Board.
7. Work closely with the Finance Manager to create and implement an annual budget.
8. To be responsible for the Marketing plan and its delivery across all aspects of the Trust’s activity.
Marketing and Communications
8. To oversee the management of the brand and act as brand guardian
9. To generate marketing and communications strategy
10. To deliver the marketing strategy: design, print, digital, research, communications
11. To create Marketing Assets: newsletters, social media posts, website content
12. To ensure RGHT is promoted effectively and efficiently, including monitoring impact of campaigns to ensure Return on Investment.
13. To generate audiences for Trust’s activities and widen the demographics.
Commercial: Hire and events programming
14. Manage the Venue Sales Manager and Bookings Co-ordinator to develop and deliver the Trust’s activities programme to generate maximum profit from hire of the estate for functions, filming, community use.
15. Trial and deliver new approaches to income generating activity and events.
16. Develop a paid for programme of activity that provides access to the heritage in our care to new audiences, including the development, implementation, monitoring, impact and overall success of the programme.
17. Ensure all programming delivers significant Return on Investment where external grant funding is not available, supporting the income generation targets of the Trust.
General
In addition to the specific duties above, all RGHT employees should be aware of their responsibilities towards the following:
1. To work as part of a small team and contribute to the overall aims and objectives of the Trust.
2. To champion and promote the values and behaviours set out in the Competency Framework and act as an ambassador for the Trust.
3. Demonstrate a commitment to on-going learning and development and to participate in any training relevant to the role and to improve performance against the Competency Framework.
4. To work flexibly in response to changing organisational needs and be willing to undertake any other duty in line with the level of the job as may be required the Trust.
5. To operate in accordance with RGHT’s values, policies and procedures, including but not limited to, Health and Safety, Data Protection, Equality and Diversity and Child Protection.
Interviews will be held W.C 8th April
The client requests no contact from agencies or media sales.