Business Operations Manager Jobs in Charing Cross, Greater London
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Actively Interviewing
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We believe that a young person's success should be determined by the talents and abilities they have, not where they come from.
Improving social mobility is a team effort and we work in partnership with UK plc including Barclays LifeSkills, KPMG, M&G plc, Mace and the NHS to spark interest and engage young people from underserved communities to think big about their futures.
- Could you be our new Programme Manager, ready for the next step in your career?
- Can you imagine yourself managing several high-profile employability campaigns with some of the UK's best known businesses?
If you share our values of ambition, inquistiveness and equity and inclusion, and want to work in a team that supports 50,000+ young people build their skills and confidence every year... read on...
What you will be doing in this role
You’ll be a brilliant project manager, putting building relationships at the heart of your work. You like be organised and enjoy working in partnership with a variety of people and implementing practical solutions to meet your goals.
You could be supporting some of our longest running and successful partnerships helping young people discover exciting opportunities across industries such as healthcare, technology, construction and the financial services.
You can balance competing priorities and deadlines to keep projects moving towards their goals and are comfortable making decisions after gathering insight and information from colleagues and partners.
Key areas of responsiblity
- Multiple projects management
- Team management for programme delivery
- Systems and administrative processes for operational delivery
- Building exceptional relationships
- Evaluation and reporting
You will bring the following experiences:
- Track record of managing multiple projects with a variety of stakeholders from the public and commercial sector
- Direct line management of staff
- Track record of achieving targets and objectives
- Use of IT, data, and systems to operate efficient programmes, evaluate and measure their success
- Monitoring and evaluation of outcomes to assess impact
- Budget and resource monitoring
- Understanding of and interest in educational programmes
You will have the following skills:
- Excellent written communications and speaking and listening skills
- Confident using MS packages including Teams, PowerPoint, Forms, Excel and Word and comfortable using technology to enhance our activities.
- Planning and organisation
- Problem-solving
- Decision-making
Salary: £35,000
Annual leave: 28 days + Bank Holidays
Hours: Full time, 37.5 hours pw (part-time hours min 22.5 pw)
Contract: Permanent
Place of work: Hybrid
You do not need to live in London for this role. You will be working from home (IT equipment provided), with 2-3 individual days per month on average in London for team together days in a co-working space (please consider this as a commutable distance as these are considered commuting days.
We are interested in hearing from candidates who are seeking part-time working. Please note this in your application.
You can submit a covering letter with your CV.
For our safer recruitment processes, CVs must cover all work history since leaving education - please provide a note outlining any gaps in employment.
While we encourage the use of innovative technology in our work, we want to hear your voice and personality in your application. We will check applications for use of AI generated text.
Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks.
The client requests no contact from agencies or media sales.
Chalk Farm Tenant Management Organisation (TMO) is looking for a competent leader with a passion for social housing to manage our housing organisation.
Located close to the historic Camden Market, the TMO provides housing services and community activities for residents of the estate. Sustainably funded by Camden Council long term, this is an ideal opportunity for a candidate with experience in management and a real interest in social housing, who values the autonomy of working in a small and close knit organisation.
As estate manager, your main duties will be to:
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Give the TMO the strategy it needs to deliver an excellent housing service for residents.
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Ensure that the TMO is adequately and responsibly resourced.
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Ensure that the TMO complies with the Management Agreement signed with Camden Council, all applicable legislation, and current best practice.
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Provide effective day-to-day leadership, management and supervision of staff.
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Uphold a service culture which puts residents’ satisfaction at the heart of delivery.
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Ensure the effective delivery of the TMO’s housing management functions.
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Work in partnership with the committee to deliver continuous improvement and good value across all TMO managed and contracted services.
This could be you if you have:
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4 years+ experience of managing staff, and at least 2 years experience of reporting to a board;
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good knowledge of housing law or current issues relating to social housing;
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experience in procuring contracts and managing contractors;
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a proactive, can-do attitude, and an ability to motivate a team;
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excellent numerical and IT literacy, including a record of preparing and scrutinising budgets;
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Either a Level 4 Certificate in Housing, or an undergraduate degree (2:1 or above), and are prepared to enrol in the 1 year online Level 4 course by the Chartered Institute for Housing.
The TMO is prepared to fund the Level 4 course, and to support a bright manager with a successful track record of delivery to transition into social housing.
Please download the job description and person specification, and send your CV and Cover Letter by the closing date.
The client requests no contact from agencies or media sales.
Are you passionate about using your professional financial skills and experience to create meaningful impact with marginalised communities? Are you ready to bring your initiative to contribute to the growth of a small, dynamic charity, whilst also learning and growing professionally too?
We are looking for an experienced Finance manager to join our passionate and dynamic team at an exciting time for the organisation.
We strongly encourage applications from Gypsy, Roma, and Traveller people.
Who we are
London Gypsies and Travellers (LGT) is an organisation which challenges social exclusion and discrimination, working for change in partnership with Gypsies and Travellers. We work with families across London Boroughs, living on council caravan sites, roadside camps, with those living in bricks and mortar housing, and those experiencing homelessness. We work together with Gypsies and Travellers to build the capacity of individuals and their communities to influence the decisions that affect their lives through our front-line support services, growing youth mentoring programme, community development projects, campaigns and policy work. We are a small, committed and collaborative team (currently 10 staff members), embarking on an exciting period of growth and innovation in our work.
Our organisational values are important to us in the way we deliver our mission: Collaborative, Supportive, Passionate, Campaigning, Representative, and Rooted in the Community.
For more information please visit our website.
Job purpose
This role is pivotal in ensuring the financial sustainability and integrity of LGT, developing resilient foundations for our front-line services, community development, policy and campaigns work to grow in scale and impact.
Working closely with the CEO, Project and Team Leads, you’ll lead all aspects of financial management from budgeting, accounting and compliance, financial management of grants, to reporting to the Finance Committee to support the Board of Trustees and leadership with financial planning and decision making. Finance is the core of the role, however you’ll also use your data management and organisation skills to help us maintain and develop our workflow and data management systems and processes, and oversee other core operational functions delivered by our Business Operations Administrator.
We are a small, collaborative and committed team, with ambitious plans to grow the impact of our work and to diversify and grow our income in the coming years. As a newly created role, sitting within our senior leadership team and reporting to the CEO, there’s huge scope to contribute your experience and ideas to the strategic and operational development of the organisation - and invest in your own professional development too. There is some flexibility in both how the role is fulfilled, and the level of essential and desirable skills, knowledge and experience set out in the role description so please do get in touch if you are wondering if this is the role for you.
How to apply
Please submit a CV and a cover letter with concise answers to these questions:
1. Please outline the skills, knowledge and experience you will bring to the role as described in the role description?
2. Why would you like to work with London Gypsies and Travellers?
Applications without a cover letter may not be considered.
Closing Date for Job applications: Tuesday 23 April 2024
Date for interviews: Thursday 2 May
Are you interested, or wondering if this is the role for you? If you would like to talk to us about our organisation’s work or chat informally about the role, please contact our info email address via our website.
Role responsibilities
1. Financial leadership: Strategic finance leadership including financial modelling, meeting reserves targets, contributing to long term funding strategy, income diversification and risk management.
2. Budget management: Lead timely and detailed budget setting, monitoring and reporting across the organisation including management accounts.
3. Finance systems: Manage and develop the end-to-end finance system including day to day bookkeeping processes for the organisation, keeping track of income and outgoings, reconciliations and maintaining efficient systems and processes.
4. Banking and payments: Supervise outsourced payroll and pensions provider, administer internal payments processing and maintain all relevant banking administration and other relevant online accounts.
5. Grant management: Lead financial reporting for multiple grants, keeping track of deadlines, delegating tasks and preparing budgets for new grant and commissioning opportunities.
6. Compliance: Ensure appropriately robust financial controls, including compliance with Companies House, Charity Commission requirements, preparation and liaison for annual audits with our accountant.
7. Governance: Prepare budget and finance information for the Board of Trustees, also liaising with and servicing the Board Finance Committee.
8. Operations: Oversee a Business Operations Administrator fulfilling core operational functions including payroll, procurement, contracts with service providers and outsourced functions including IT.
9. Data and organisational systems: Play a leadership role championing efficient workflow management, reporting systems, and the continuous improvement of data capture, storage and analysis across the organisation.
10. Supervision and teamwork: Collaborate effectively with all colleagues, with frequent delegation, potential for supervision of line-reports, and support with occasional coaching on financial systems and requirements.
11. Learning and personal growth: Contribute to a supportive and courageous learning environment organisationally and commit to personal professional growth.
Knowledge, Skills, and Experience
Essential
1. Experience of working in a finance management role in a charity or social impact-driven context.
2. Ability to operate strategically, proactively flagging and acting on opportunities and risks for the organisation.
3. Experience of delivering and managing all core finance and accounting processes to support budgeting, reporting which supports sound financial management and decision making.
4. Experience of financial management for grants and restricted funds, including drafting project budgets and financial reporting.
5. Experience of identifying and implementing improvements to financial controls, processes and operational systems.
6. Experience of short and longer-term financial planning to support financial resilience building.
7. Good Excel skills to support full cost recovery and income diversification strategies.
8. Experience using database/CRM technologies to store and analyse data.
9. Excellent organisational skills with a demonstrable track record of managing competing priorities and meeting deadlines in a fast-paced environment.
10. Good written and oral communication skills with ability to communicate and present complex finance information in a clear and simple way to a range of stakeholders including funders, Trustees, to auditors and colleagues.
11. High levels of personal integrity and a commitment to equality and challenging discrimination.
12. Strong IT skills including advanced Excel knowledge and experience using Xero or similar accounting software.
13. A resilient attitude to work, embracing change and approaching challenges with positivity, creativity and perseverance.
14. Effective delegation skills to colleagues at all levels and external consultants.
15. Ability to work flexibly to respond to changing needs of Gypsy and Traveller communities and the organisation.
Desirable
16. A professional finance/accounting qualification e.g. ACA, ACCA, CIMA, AAT or qualified by experience.
17. Experience of lead responsibility for management accounting.
18. Familiarity with the requirements and processes for statutory bodies e.g. Companies House, Charity Commission and annual independent audit.
19. Knowledge of GDPR requirements and best practices in data management and protection.
20. Knowledge of VAT considerations and requirements for charities or small companies.
21. Line-management experience.
22. Knowledge of workflow management tools and processes.
NB: The role responsibilities and tasks are subject to review as the requirements of the organisation evolve and to support ongoing personal professional development of the post-holder.
Are you passionate about supporting individuals affected by trauma and keen to make an impact?
We are excited to be working with a fantastic organisation as they search for a passionate Business Operations Manager to join their team. This amazing organisation combines the skills and experience of leaders and change-makers in the field of sexual, domestic and relational trauma and provides a safe and confidential space where people in the community can get the help they need.
As Business Operations Manager, you will be part of an award-winning and innovative team playing an integral part in the day-to-day running of the organisation. You will lead the operations team, using a collaborative management style providing guidance and supporting the team members' growth and development. This role will work closely with the Directors and oversee business operations including identifying new projects and areas of improvement. This role offers some excellent benefits and perks and it’s perfect for anyone keen to be a part of a progressive team.
You will need:
- Some line management experience in a similar capacity
- Excellent financial and project management skills
- Strong ability to analyse complex situations and develop solutions
- Proficiency in IT software such as MS Office, HR software, Canva etc.
Salary: £40,000 FTE (pro rata £20,000-£25,000)
Contract: Permanent- Part-time
Location: Hybrid –Hertfordshire
Closing date: ASAP
If you would like to have an informal discussion, please call Mariam on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserve the right to end the application period sooner.
Senior Business Operations Officer
Job id: 086765
Salary: £37,332 - £42,099 per annum, including London Weighting Allowance
Business unit: King's Business School
Department: KBS Faculty Office
Location: Strand Campus
Category: Professional & Support Services
King’s Business School (KBS) asks challenging questions of business and wider society like: What is the meaning of work? Should business be more ethical? How can we measure productivity? What is modern slavery? Are AI and big data the future of finance?
KBS contributes towards answering these questions, changing the way business works whilst tackling the world’s major challenges for the good of the economy, the environment, society, and businesses everywhere.
The Faculty incorporates seven departments as well as several vibrant institutes and centres with broad ranging programmes of activity across research, education, impact and engagement, thought leadership, and knowledge transfer.
This new role as Senior Business Operations Officer will play a key part in the day-to-day operation of finance and resource management, procurement, professional services HR, faculty estates and space, health and safety, and other defined project management. Reporting to the Business Operations Manager, the post-holder will be a member of the Faculty’s Business Support Team who will support and coordinate delivery of business operations in accordance with the College’s and the Faculty’s priorities, timeline and policies. The role will also provide a high level of customer support in collaboration with key stakeholders in the Faculty and central service teams.
The post-holder is expected to be well-versed in the systems and processes underpinning business operations, and has a positive and systematic approach to work, with strong communication and numeracy skills. They will also engage in collaborative teamwork, promote new ideas and initiatives for more effective and efficient delivery of services through a “one team” Faculty and College approach.
This is currently offered as a hybrid role, and the role holder will be eligible to spend part of their working week on campus and part of the week working remotely.
King’s Business School embraces equality, diversity and inclusion. We attract students and staff from across the world, from many different backgrounds, with a variety of ethnicities, religions, and sexual and gender identities. We promote flexible working as a key enabler of inclusion. We particularly encourage and welcome applications from women, Black, Asian and Minority Ethnic (BAME) candidates, and from candidates who are LGBTQ+ and/or have a disability.
Benefits of working at King’s College London:
King’s College London (KCL) provide an extensive and varied range of career-focussed training and on-the-job learning as follows:
· We support staff to maintain a work/life balance
· Flexible working, parental leave opportunities, and subsidised childcare costs for under threes
· Reduced membership rates for staff at gyms at three of our campuses
· Employee Assistance Programme providing free, confidential advice on both home and work concerns
· 30 days annual leave (plus UK bank holidays and four additional concessionary closure days over Christmas)
· Occupational pension scheme with generous employer contributions, and opt-in additional personal contributions
· Season ticket loans and cycle to work scheme
· Free coffee / fruit scheme from King’s College Food outlets (restrictions apply)
· Membership of My King’s Discounts offering preferential rates to wide range of groceries, holidays, entertainment, home, health and beauty and fashion
This post will be offered on an indefinite contract.
This is a full-time or part-time post – requiring a minimum of 80% (0.8 FTE). We would also consider applications for job-sharing and flexible working requests.
Closing date: 28 April 2024
To apply, please click “Apply Now”.
Job Title: Finance and Operations Manager
Contract: Permanent
Hours: 35 hours per week (however, we will consider part-time 28 hours per week)
Salary: £38,000 - £45,000 per annum
Location: The successful candidate will either be posted at our office in London or Colchester: Coram Campus, 41 Brunswick Square, London, WC1N 1AZ or Colchester Wellington House, 4th Floor, 90-92 Butt Road, Colchester, Essex, CO3 3DA
About Coram
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
One of the nine members of the Coram group, Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with bases in Colchester and Leeds. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation primarily under legal aid contract. Our Migrant Children’s Project promotes the rights of refugee and migrant children, young people and families through the delivery of advice, practice change through training and capacity building to professionals and systems change through research, policy and advocacy.
About the role
This role will provide financial and operational leadership and management for CCLC particularly focussed on the Legal Practice Unit and the Migrant Children’s Project but with support for the Child Law Advice Service and Coram International where required. Managing a small finance team, the role will hold primary responsibility for core financial functions within CCLC including legal aid billing and management and tracking of grant and other charitable funding. Through systematic and efficient financial management, the post holder will play a pivotal role in CCLC’s financial sustainability. The role will act as a key point of contact with Coram’s central finance team and a range of internal and external stakeholders on financial matters.
The role will also oversee the smooth running of the London and Colchester offices through line management of operations and administrative staff.
The role would suit a high organised and efficient business support professional with experience of financial management within the legal or charity sector. In particular, candidates with experience of legal billing and more specifically, civil legal aid billing, would be welcomed.
This is a largely office-based role in order to fully provide support to the finance and operations team. However, some remote / hybrid working may be possible depending the experience of the candidate after the initial settling in period (to be negotiated with the successful candidate).The finance team are split between the London and Colchester offices and the post holder should expect some travel to both locations. The large majority of the legal and policy team are based in London and as such regular (at least twice weekly) presence in our London office will be expected. However, on other days the candidate could be based in the London or Colchester office.
Whilst this is a full-time position, we will consider requests for part-time working (28 hours per week minimum) and we will endeavour to offer some flexibility with days and hours to be agreed.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing date: Wednesday 24th April 2024 at 23:59
Test and Interview date: Week commencing Monday 29th April 2024
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Retail Operations Manager to join our Retail Team. This role will require the successful candidate to be responsible for running the logistics required for a disperse network of charity shops, including the supply and distribution of stock; management of suppliers, landlords and associated stakeholders and ensuring that all compliance requirements are fulfilled.
The role will also support the delivery of the retail strategy to drive income growth and increase footfall and to support new business initiatives.
Role Requirements
Operational Management
- Manage the generation and distribution of stock, including organising the logistics for van deliveries and collections to meet both shops and customer requirements.
- Support the development and optimisation of the Redhill distribution hub.
- Manage key internal and external stakeholders including suppliers, landlords and internal support teams, ensuring that an efficient and compliant service is maintained.
- Research opportunities to reduce waste and disposal costs and introduce new/improved sources of recycling.
- Develop proposals to improve the operational management of the retail team in support of the retail strategy.
- Work with the Head of Retail and Retail Sales Manager to host Retail Sales Meetings, engaging the team with the broader aims of the charity.
Income Generation
- Manage the full gift aid claim process, working with colleagues and shops managers to optimise gift aid conversion rates.
- Manage the shops e-commerce and online operations, research and implement associated platforms.
- Support sales promotions and seasonal changes across the chain of shops.
- Support colleagues to develop opportunities for niche sales offers.
- Regularly review shops departmental sales performance to support sourcing and supply of specific stock.
- Working with fundraising colleagues to ensure that the retail supporter journey is optimised and relationships are managed holistically.
Standards and Compliance
- Manage full compliance of the Children’s Trust shops in line with all Health & Safety legislation, Fire safety, Trading Standards, Retail Gift Aid, GDPR, ThankQ CRM, Risk Assessments, Safeguarding and all other legal or statutory requirements.
- Deliver and manage internal and external audit processes working with Retail Sales Manager and Head of Retail to ensure that all audit actions and recommendations are delivered by the team.
- Adhere to the policies and procedures of The Children’s Trust.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for a friendly, organised individual to join our small team as the Operations Officer. You will help underpin the work of Music as Therapy International, a charity which inspires, guides and champions the use of music to strengthen care around the world.
Working closely with the charity’s existing team, responsibilities will include:Project Administration, External comms, Financial Administration, Fundraising, Governance, and Team Administration.
Our Operations Officer will need to be a positive and pro-active team player, who is systematic in their approach to administration, and gives strong attention to detail. We’re looking for an excellent communicator (in written and spoken English) given the part they will play in our use of External Comms. They will have charitable mindset and a real interest in the impact of our work. Strong numeracy skills are also integral to this role.
It is a broad role with plenty of opportunities for agency, and scope to progress and specialise with experience. It would suit someone keen to immerse themselves in all aspects of working with a small charity, whether at the start of their career or following experience acquired in other sectors.
The role is office-based (at the Oval, SW9) and may be undertaken within a 4 or 5 day/week contract (negotiable).
Closing date for applications: 11th April 2024 We are working towards appointing to this role as soon as possible and so interviews will take place as applications are received.
If you have any questions prior to applying, please get in touch.
Please submit your CV and a Covering Letter answering the following two questions (max. 200-300 words per question):
1) What attracted you to the Operations Officer role at Music as Therapy International?
2) What do you think you would bring to the role, that might be different from other people?
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Business Systems Lead to join our People Team. This role will require the successful candidate to play a key role in the development, implementation and maintenance of The Children’s Trust’s business systems, including the Access suite of products and the IRAR incident reporting system. You will oversee the variety of day-to-day administrative systems functions, associated with the collection, retrieval, accessibility, and use of all business systems, whilst ensuring data integrity and security. You will work with business systems owners to determine requirements for maintenance of Access Systems and any systems changes and project manage development plans for existing systems
Staff benefits include shuttle bus, and more… Read more below.
Role Requirements
• Act as a trusted, technical specialist for our business systems, by developing a comprehensive and rigorous knowledge-base of the software architecture, whilst overseeing its maintenance and ensuring the department (and by extension, the organisation) benefits from its full capabilities.
• Ensure that processes are automated (as far as reasonably practicable) and that business systems are fit for purpose, with technical requirements delivered in a timely manner.
• Ensure that technical and procedural processes are in place to guarantee data quality and integrity, by utilising single sources of truth and streamlining database queries.
• Develop and maintain an in-depth and up-to-date knowledge of both regulatory requirements and daily operational practices, to ensure effective, efficient and compliant business systems.
• Manage and maintain day-to-day management of the business systems and the data held within them, working with the Business System Administrator and the system superusers.
• Act as the primary liaison between business system vendors and The Children’s Trust; regularly liaising to ensure continued development (in order to meet organisational needs) and utilise/attend relevant user groups and forums, to remain up-to-date with system developments.
• Identify, develop and implement any required staff training/coaching, through the delivery of training sessions/workshops and the production of any necessary training manuals/resources, to increase staff’s technical skillset and ensure that they are able to support the required technologies.
• Proactively liaise and communicate with departments across the organisation, to ensure that constructive feedback is received, and information needs are met in a timely manner.
• Develop and review policies and procedures impacted by the implementation of any new system developments.
• Liaise with internal stakeholders and external venders to ensure the requirements of the business system owners are being met
• Raise issues on behalf of business system owners and users and work with external providers to ensure issues are resolved.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Closing Date: Friday 25th August
Interview Date: TBC
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offender’s
We comply with the Disclosure & Barring Service (DBS) code of practice and have a written policy on the recruitment of applicants with criminal records, both of which are available on request.
NHS Covid Pass
The Children’s Trust has a duty of care to minimise the risk of all infectious diseases to the vulnerable and extremely vulnerable children and young people in our care, as well as our employees and volunteers. As a result, we require staff to provide a valid NHS Covid Pass (or proof of Covid vaccinations or medical exemption) for all roles at Tadworth Court and in the Brain Injury Community Service. We also expect staff to have taken or be willing to take relevant immunisations required by the role to protect them against infectious diseases, (unless you are medically exempt).
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Are you looking for an interesting role offered on a 12-month contract basis where you can make the most of great administrative skills and proficiency using office IT while working as part of a friendly team? Then join Shelter as an Operations Assistant and you could soon be making a real difference to people affected by the housing emergency.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The team deliver a range of services, including training on housing and homelessness prevention, housing law consultancy, online resources and projects to support professionals working directly with people at risk of homelessness to get positive outcomes. The team covers all of England and works closely with teams including Learning and Organisational Development, Training and Support, Business Support, as well as our frontline Services and Legal Services.
About the role
Knowledge is power and we run over 1,600 training courses that attract 40,000 delegates each year. Your challenge, together with three other Operations Assistants will be to take responsibility for the administration and operational delivery of all of our courses, including face-to-face training and online via webinars and e-learning. We’ll rely on you to ensure that each course runs smoothly, all delegates and trainers have the instructions and information they need and that the highest level of customer care is provided. Monitoring a number of inboxes, dealing with customer enquiries and bookings, managing financial arrangements and booking speakers, trainers and venues – all are aspects of this vital and varied role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
To succeed, you’ll need experience of managing a large and varied administrative workload while adhering to deadlines. You’ll also need the ability to work well both independently and as part of a team. Excellent attention to detail is important too, as is a customer focused approach. You will be proficient in the use of webinar platforms, e-learning platforms, Microsoft Office applications, internet. You’re also happy to provide additional support within the team when required.
Benefits
In return we offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time colleagues), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Position: HR Business Partner (Projects)
Contract: 1 year fixed term
Hours: Full-time (35 hours a week)
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £49,680 - £54,550 per annum plus excellent benefits
Salary Band: Band G3
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This is a fantastic opportunity to join our supportive and fun team at a time when exciting people plans are starting to take shape for the MS Society.
You’ll be an experienced HR Business Partner, with the ability to hit the ground running, to lead on a number of exciting upcoming HR projects for 2024.
Our organisation is transforming the way in which it works and the HR team will be at the heart of these changes, supporting managers and teams on a variety of projects.
You’ll have worked in a similar role at this level. You’ll have substantial experience of:
- Providing expert employee relations advice and support on serious and complex cases
- Supporting on a variety of people projects
- Supporting various organisational changes
As part of the HR Operations team you will be responsible for providing an efficient, friendly and a high quality service to customers across the organisation.
From providing first line advice, guidance and support with casework, including grievances, disciplinary matters, and sickness absence.
In addition, you’ll be undertaking a range of associated general HR transactional activities.
You’ll have:
- A CIPD qualification (ideally level 7) or equivalent
- Experience of working in a HR environment, having sound knowledge of employment law and employee relations procedures.
- Experience of employee dispute resolution.
- Experience of working with an HRIS, including data management and reporting.
We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Please note this is a fixed term contract for 1 year.
Closing date for applications: 9am on Tuesday 16 April 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
More about our recruitment and selection process
- The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion.
- The first round of our recruitment and selection process includes an interview with competency-based questions.
- Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
- We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
- You might also be invited for a second interview. We’ll let you know about this during the selection process.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- in the event of miscarriage or still birth
- to support fertility treatments
- antenatal appointments for both parents
- Cycle to work scheme
- Death in service scheme
- Health cash plans to help offset the cost of health care for you and your family
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal working hours
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of:
- Gender
- Race
- Disability
- Sexual orientation
- Religion or belief
- Pregnancy
- Gender reassignment
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
No agencies please.
At All Ways Network (AWN), we are dedicated to radically changing the grant making sector and removing barriers to grant funding for small not for profits supporting the Muslim community in the UK.
Each year, as well as facilitating and delivering funders information sessions for NFPs either online or via our flagship event, Meet the Funders, our trustees and staff team focus on removing barriers to funding for NFPs more generally. AWN is driving improvements to grant making processes and infrastructure and standards across the UK.
As Operations Manager at AWN, you will play a vital role in managing and developing the operational business functions of the organisation to support the successful expression of All Ways Network’s (AWN) charitable aims. You will support the Board of Trustees in leading the charity and its staff, building relationships with stakeholders, and developing and implementing our long-term strategic plans.
Key Responsibilities
- Collaborate with the Trustees to deliver and improve AWN’s strategic planning, annual operational planning, and budgeting process and ensure our vision and mission are effectively translated into operational goals and initiatives.
- Work closely with the Treasurer to manage the allocation of resources and oversee budgeting, fundraising and grant management.
- Lead on aspects of our HR function with the support of trustees, taking charge of our recruitment, personnel development and staff support.
- Maintain effective internal policies and procedures, ensuring compliance and manage organisational risks effectively.
- Support the Board of Trustees to maintain effective governance.
- Support the team to develop and manage impactful partnerships and stakeholder relationships, providing strategic advice on project delivery and ensuring our partnership arrangements are well planned and managed with care.
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility, goals, progress, and obstacles of key initiatives.
- Attend events outside office hours and weekends where necessary.
How to Apply
Please demonstrate how you meet the role requirements and how you think you can contribute to AWN. Please apply by submitting an up-to-date CV and cover letter (no longer than 2 pages) answering the following questions:
- why are you interested in the role of Operations Manager at AWN?
- how do your skills and experience make you a good fit for the role?
The closing date is Monday 15th April 2024. Applications must be submitted by 12:00pm UK time.
Full job description & person specification are available to download.
Please note: This role has funding for 3 years however further funding will be allocated to this role as it is an integral part of our organisation and work moving forward.
Please download the application pack and apply by Monday 15th April 2024
The client requests no contact from agencies or media sales.
Are you passionate about tackling climate change and supporting the development and growth of a dynamic organisation? Do you want to use your experiences of operations to support a mission driven team? Then you could be UK100’s new Operations Officer.
The role will help coordinate and manage collaboration across the entire organisation and between teams at UK100. The Operations Officer will manage the office space, plan team events, support staff onboarding and recruitment, and drive HR and internal policies and procedures such as DEI, Ways of Working with various systems, IT security and GDPR. They will drive the development and delivery of UK100’s operations, supporting the Chief Operating Officer, and progressing the improvement of UK100's internal systems and processes. It will involve developing UK100’s CRM system and supporting team members' use of the CRM and the management and administration of our Finance and budget systems.
Equity, Diversity and Inclusion: UK100 is actively taking steps towards developing new opportunities for people from an array of backgrounds, ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. UK100 values the voices of each of its employees in order to progress in a collaborative, innovative and well balanced way. The postholder will be expected to echo and support this. This can be found on the UK100 website here.
Key responsibilities:
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Maintaining UK100’s Customer Relationship Management system, including making updates that change front end form and function, coordinating with the service provider for training and updates and supporting UK100 staff in using the CRM.
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HR processes including supporting recruitment, staff onboarding, and off-boarding. Maintaining a HR Calendar and staff policies, and monitoring and reporting across various HR areas.
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Working with the finance team to track all of UK100 payments and expenses. Including maintenance and oversight of UK100 payments and support with UK100 grant budget tracking. Supporting the annual Financial Audit where necessary.
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Managing relationships with 3rd party suppliers, ensuring efficient payments and working with the bookkeeper on invoicing. Reviewing overhead contracts ensuring best value for money.
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Providing support for UK100’s Business Supporter Network including drafting contracts, updating BSN opportunities in the CRM and taking minutes from BSN meetings.
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Support UK100’s management of IT systems including for example Drive folder management, group email accounts, administration of G-Suite, Zoom and Monday and security settings and good practice.
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Developing and improving UK100 policy and procedure documents and owning and maintaining key organisational documents. Developing working processes with the team, for example on internal communications and ways of working.
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Office management and coordination with our workspace provider. Managing UK100 equipment and the UK100 fixed asset register.
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We are a small team. Ad hoc duties will thus arise, and every team member is expected to support the team efforts.
Place in organisational structure:
The post holder will report to the Chief Operating Officer, and be part of the Operations Team.
Key Relationships:
Internal: All team members
External: CRM provider
Office / workspace managers
IT service providers, administrators, and support
Benefits:
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Competitive salary
-
25 days annual leave (plus statutory bank holidays)
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An additional 3 days paid leave over Christmas period
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An additional 2 days of paid leave per year to volunteer
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Subsidised gym membership
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Enhanced pension offering & access to professional pension advice
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Competitive Parental Leave policies
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Opportunity to request a Sabbatical after 1 year of service
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Company MacBook Air
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Work from home allowance
-
UK100 supports flexible working arrangements
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Mental Health first aider
Special Note: This job description does not form part of the employment contract but indicates how that contract should be performed. The job description may be subject to amendment in the light of experience and consultation with the post holder.
Applicants must have the right to work in the UK.
Person Specification
Criteria
Knowledge
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Understanding of relevant organisational best practice and the systems and processes that support it
Experience
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Using G-Suite / Office applications and Zoom
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Using and developing a database / CRM
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Able to develop and maintain effective relationships
Skills and abilities
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Strong attention to detail
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Excellent communication skills and email manner
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Effective project management skills
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Strong digital literacy, experience with G Suite, Zoom and Excel preferable
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Being able to perform tasks efficiently under pressure
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Solution oriented, and proactive problem solver
Other
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Committed to the vision of UK100, with a motivated, can-do attitude
The client requests no contact from agencies or media sales.
BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
Job Description
The IRC UK’s Finance Team seeks to achieve excellence in financial management by providing accurate and timely financial information to IRC management and programs and by adhering to established financial practices and accounting principles. We do this by supporting the UK office; by implementing and monitoring IRC and donor policies and procedures; leading financial forecasting and planning, proactive risk management; consolidating financial results; and ensuring reliable financial reporting (internal and external).
The Finance Assistant – Operations assists the UK Finance team in delivering its objectives and providing effective support to IRC UK. This position works closely with the UK Finance and Operations department, wider UK office and suppliers. Furthermore, the incumbent plays a key role in ensuring that Finance remains a critical organizational business partner delivering accurate, insightful, and timely financial management information.
The role is part of the UK Finance Team and reports to the Finance Manager – Operations.
Major Responsibilities
• Maintain accurate files for supplier invoices, staff expenses claims, petty cash and credit card expenses
• Assist in maintaining an up to date – London Finance mailbox, ensuring mails are dealt with in a timely manner.
• Check and prepare invoice journals for all direct debits and ensure supporting invoices and approval are filed.
• Assist with NATWEST bank income and payment journals and the bank reconciliation.
• Post invoices and credit notes in Integra (Dynamics 365), ensuring authorization, budget codes and supporting documents have been provided in a timely manner for payment runs.
• Reconcile supplier statements to creditor accounts in Integra and follow up any queries to ensure they are dealt with in a timely fashion
• Arrange travel advances for staff, check all staff expense claims for compliance with IRC-UK Travel Policy and reconcile against advances in Integra.
• Reconciliation of credit card expenses in Integra.
• Prepare correction journals and post on Integra
• Prepare the weekly payment run as directed and ensure bank sign off staff are allocated well ahead of the run.
• Participate in the development and delivery of plans, goals, objectives, and priorities for the UK Finance Team and undertake other duties as assigned.
PERSON SPECIFICATION
• Knowledge of accounting demonstrated by an accounting qualification such as AAT or part Qualified Accountant. We would consider an AAT trainee/apprentice for the role as well.
• Excellent written / verbal communication skills, and follow-up skills.
• Strong analytical skills and creative problem-solving skills
• Advanced MS Excel skills
• Excellent attention to detail; data driven
• Able to work with diverse teams in diverse locations, engaging their input and dedication to success.
The client requests no contact from agencies or media sales.
The Point of Care Foundation is a small social enterprise offering programmes of training and support for staff from NHS and other caring organisations, to run patient-centred care programmes, and to support staff through structured reflective practice.
The Operations and Business Manager role involves diverse responsibilities aimed at ensuring the smooth functioning of administrative, governance, and business management functions to ensure effective operations, compliance, and support for the organisation's objectives.
Please apply via the CharityJob website including the following:
Your CV
A short cover letter setting out why you are interested in the role
A response to the following question (500 words maximum):
Excellent operations and business functions are at the heart of every successful organisation – what would you say are your top 3 key conditions for success and how would you achieve them?
The client requests no contact from agencies or media sales.