Business Service Administrator Assistant Jobs in City Of London, England
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Key Tasks
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Maintain accurate and up-to-date records of all high value fundraising activity, including proposals, applications, and donor interactions, and be able to regularly report this activity back to the Head of Philanthropy.
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Manage a portfolio of low-mid level prospects and existing donors, developing clear strategies to cultivate relationships and secure continued philanthropic support of £1,000 to £10,000. Ensure all donors in the assigned portfolio are provided stewardship and take responsibility for contacts and annual work plan.
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Develop and deliver a programme of cultivation, stewardship and recognition low-mid level donors and prospects, proactively seeking opportunities to improve the chances of securing repeat gifts through bespoke communications and consistent stewardship.
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Support the Head of Philanthropy and wider High Value Team with stewardship and cultivation of donors and key contacts. These activities may include virtual events, stewardship events, proposal development, annual reporting, and direct marketing appeals.
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Ensure the upkeep of a database and filing system for all existing and prospective donors within High Value Giving liaising with the Finance and Administrative team to ensure reconciliation with financial record.
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Work closely with the Philanthropy team and other colleagues to maximise all opportunities and support a dynamic, successful, and professional team
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Ensure that data security is maintained and that legal and regulatory requirements are fully complied with.
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Undertake other tasks, when necessary, to achieve the team’s and the organisation’s overall objectives.
General
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Managing a complex workload with competing demands and deadlines. The role holder will agree objectives and overall priorities with the Head of Philanthropy but is expected to manage unexpected/unplanned work within overall timeframes.
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The post holder is required to work closely and collaboratively with colleagues within the Fundraising Team to ensure the successful delivery of fundraising activities.
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The post holder will require excellent communication and interpersonal skills as you will need to communicate effectively and sensitively, building strong relationships with existing and potential donors.
Experience
Essential
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Experience with interacting and developing relationships with supporters or customers using a variety of channels written and verbal.
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Ability to communicate in writing and orally in a succinct and engaging manner.
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Ability to deal with information in a confidential manner and respond with sensitivity.
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Ability to confidentially deal with all levels of staff and internal/external key stakeholders with integrity.
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Strong attention to detail
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Ability to work weekends/evenings on occasion to support events and other activities and willingness to travel within the UK as needed to support fundraising activities (most often travel to the London-based officer)
Desirable
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Experience developing and managing relationships with fundraisers and other stakeholders.
Skills and Knowledge
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Excellent organisational skills.
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A high level of enthusiasm, self-motivation and flexible approach.
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The ability to take initiative and work independently to manage pieces of work, including taking responsibility for managing projects.
Priorities
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Taking over an existing portfolio of £1,000-£10,000 existing donors, responsible for stewardship (mid-level giving) including members of the Women’s Giving Circle
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Supporting gift recording, recognition and management across high value giving
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Opportunities to gain experience in corporate, major donor and trust and foundations through supporting more experienced colleagues working on 5 and 6 figure partnerships
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Provide administrative and project support across Philanthropy/High Value Giving
The client requests no contact from agencies or media sales.
As our Events Fundraising Officer, you will be leading the charge, creating and delivering innovative and captivating events that will stand out and will inspire long-term support for HHC like never before. You will know what makes a sensational event, you strive for perfection and using your creativity and experience, you understand how to motivate, excite, and innovate.
About you:
You will be the ‘go-to’ event lead for a number of the events in our portfolio, able to inspire confidence across the organisation and demonstrate impressive skills in a range of events spanning live, hybrid and virtual. A custodian of major opportunities, you’ll keep everyone on track and on target to smash our objectives.
About Hope and Homes for Children:
We believe children belong in families, never orphanages. Because orphanages harm children. The majority of those who experience life inside an institution suffer violence, abuse and neglect. Denied the chance to grow up in a family, they’re more likely to become homeless later in life, to have run-ins with the law, and to experience mental and physical health issues.
The shocking truth is that these are almost always children who have, or could have, a family to look after them. To love them. But every day, a broken system puts pressure on parents to give up their children. They'll be safe from war, can escape poverty, will get an education. False promises. No child should have to trade their family for their future.
Today, over 5.4 million children are trapped within institutions. It’s not right and it must stop. Children deserve so much better. Always.
Since 1994, Hope and Homes for Children has been working to stop the institutionalisation of children. We’re 250 people, in ten countries, inspiring organisations, including the UN, EU and governments around the world, to close the doors of orphanages forever. Instead, we fight for every child to feel the love and belonging of a safe family home.
Further details
Location: Our Salisbury or London office with flexibility to work from home for part of the week.
Contract Type: Permanent
Hours: Full time 37.5 hours
Salary: £29,000 to £33,000 gross per annum including any London weighting.
Closing Date: The final cut off for applications is 13th May 2024. However, we may close the vacancy early if we receive strong applications. So, don’t delay, please get in touch if you have the right skills, experience, and passion for our cause.
To apply, please upload your CV and a brief covering letter (500 words max) indicating why you are interested in joining us and (reflecting on the role profile) why you believe your skills and experience make you suitable for the role.
Other information: This post requires the post holder to have the right to work in the UK. The recruitment process may include a relevant DBS check.
HHC actively encourages equality and diversity, and we look to recruit across age, gender, ethnicity and background as we believe diversity brings us closer to our mission of eliminating orphanages.
You may also have experience in the following: : Events Coordinator, Hospitality, Events Co-ordinator, Conference Manager, Events Assistant, PR, Public Relations, Events Manager, Sales, Business Development Events Organiser, Events Assistant, Events Manager, Events Administrator, Marketing Assistant, Marketing Administrator, Events Management, Funding Coordination Officer, Fundraising Coordinator, Charities, Not for Profit, Fundraiser, Donor Management, Regional Fundraising, Third Sector, Charity Funding, etc
REF-213 405
BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
Job Description
The IRC UK’s Finance Team seeks to achieve excellence in financial management by providing accurate and timely financial information to IRC management and programs and by adhering to established financial practices and accounting principles. We do this by supporting the UK office; by implementing and monitoring IRC and donor policies and procedures; leading financial forecasting and planning, proactive risk management; consolidating financial results; and ensuring reliable financial reporting (internal and external).
The Finance Assistant – Operations assists the UK Finance team in delivering its objectives and providing effective support to IRC UK. This position works closely with the UK Finance and Operations department, wider UK office and suppliers. Furthermore, the incumbent plays a key role in ensuring that Finance remains a critical organizational business partner delivering accurate, insightful, and timely financial management information.
The role is part of the UK Finance Team and reports to the Finance Manager – Operations.
Major Responsibilities
• Maintain accurate files for supplier invoices, staff expenses claims, petty cash and credit card expenses
• Assist in maintaining an up to date – London Finance mailbox, ensuring mails are dealt with in a timely manner.
•Check and prepare invoice journals for all direct debits and ensure supporting invoices and approval are filed.
• Assist with NATWEST bank income and payment journals and the bank reconciliation.
• Post invoices and credit notes in Integra (Dynamics 365), ensuring authorization, budget codes and supporting documents have been provided in a timely manner for payment runs.
• Reconcile supplier statements to creditor accounts in Integra and follow up any queries to ensure they are dealt with in a timely fashion
• Arrange travel advances for staff, check all staff expense claims for compliance with IRC-UK Travel Policy and reconcile against advances in Integra.
•Reconciliation of credit card expenses in Integra.
•Prepare correction journals and post on Integra
•Prepare the weekly payment run as directed and ensure bank sign off staff are allocated well ahead of the run.
•Participate in the development and delivery of plans, goals, objectives, and priorities for the UK Finance Team and undertake other duties as assigned.
PERSON SPECIFICATION
•Knowledge of accounting demonstrated by an accounting qualification such as AAT or part Qualified Accountant. We would consider an AAT trainee/apprentice for the role as well.
•Excellent written / verbal communication skills, and follow-up skills.
•Strong analytical skills and creative problem-solving skills
•Advanced MS Excel skills
•Excellent attention to detail; data driven
•Able to work with diverse teams in diverse locations, engaging their input and dedication to success.
Salary: £34,085 per annum
Location: Homeworking (occasional travel to London and other locations as required)
Contract: Permanent
Hours: Full time (37.5)
Closing date:Thursday 25th April 2024 at 11:30pm
Has your proficiency in Microsoft Dynamics CRM, similar CRM platforms or other comparable enterprise-level software been gained in a helpdesk environment? Then join Shelter as a Dynamics Support Analyst and you could soon be playing a vital role within our Applications Lifecycle Management (ALM) team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the Team
Amongst other key systems, the ALM team supports two critical CRM solutions which underpin our engagement with both our clients and supporters. We’re also part of the Business Enablement team within Shelter’s Technology & Data (T&D) Department. T&D consists of 30+ people based across the country, with bases in London, Sheffield and Edinburgh and is accountable for developing and leading Shelter’s technology and data strategic priorities and providing a secure infrastructure. The management of data and insight to underpin strategic outcomes, delivery of technology change projects, data governance and provision of support for a range of software, systems and platform tools also fall under T&D’s remit.
About the role
Working as part of a team with a diverse portfolio of skills, as a Dynamics Support Analyst you’ll have plenty of opportunity to deepen your knowledge of our CRM systems, as well as expand into other areas. You’ll be the first point of contact for users seeking assistant with our CRM systems to ensure that they have a seamless experience with troubleshooting, problem resolution and system guidance.
As part of the role, you will also be monitoring and managing the support ticketing system (Zoho ManageEngine), to ensure timely responses and resolution of queries, at times co-ordinating with other teams and taking ownership to deliver a positive outcome for users. You’ll become an expert user of Shelter’s implementations of Microsoft Dynamics CRM, assisting in basic configuration and customisation tasks.
And we’ll also rely on you to help maintain accurate documentation of support processes, provide input for training sessions, feed into the generation of regular reports and gather user feedback to help us identify areas for improvement.
Indeed, you’ll play a key role in helping the teams that are crucial to our mission - teams which provide advice to people in need and help us understand and engage with our supporters.
About you
To succeed, you’ll need a strong understanding of enterprise-level software (ideally CRM) processes, workflows and data management and the ability to provide first level support to end users. You’ll be proficient in Microsoft Dynamics CRM or similar CRM platforms as a system administrator or expert user. You’ll also need to be detail-oriented ,with a problem-solving mindset and excellent communication and interpersonal skills. As comfortable helping to generate regular reports as you are maintaining accurate documentation, prior experience in a customer support or helpdesk role is essential. Ideally, we’re looking for an individual who has prior experience working with IT Service/Helpdesks and you’ll able to work effectively both on your own initiative and as part of a team helping Shelter achieve its wider goals.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Payment: Roles in London will be paid £13.15 per hour (London Living Wage) and roles outside of London will be paid £12.00 per hour (National Living Wage)
Roles Available: We have approximately 25 roles available across all programmes
Assessments: The assessment stage will consist of an online group assessment, where candidates will be assessed on scenario-based activities. Assessments are scheduled to take place between 29th April and 24th May 2024 (multiple dates available).
Overview
The Social Mobility Foundation is seeking to recruit group leaders to support and supervise over 300 Year 12/S5 or Year 13/S6 students on internship programmes this summer. The young people will be high-achieving students from low-income backgrounds and they will be undertaking internships in the following professions: Banking and Finance, Business, Engineering, Law, Digital and Medicine. The internships will take place in person in either London, Middlesbrough, Manchester or Glasgow.
Accommodation: The group leaders will be provided with accommodation in the same location as the participants on the programme and will be responsible for the welfare of the young people staying there. The dates of the programmes running are listed below.
Training: All Group leaders will be required to participate in training provided by the SMF before the residentials begin and then adhere to all aspects of that training. Group leaders will also be provided with the SMF’s safeguarding policy and all necessary risk assessments and health and safety/emergency information, and will be similarly required to adhere to all aspects of the documentation.
Transport: The SMF will cover all transport costs for Group Leaders, including train tickets to and from London, Manchester, Middlesbrough, and Glasgow as well as travel within the city for the duration of the programme.
Day Group Leader Hours: 7.30am-10am and 4.30pm-10.30pm. Leaders are required to be ‘On-Call’ (excluding breaks) between 10am-4:30pm and may be asked to do additional work during these hours. Leaders will be paid for any additional hours worked.
Night Group Leader Hours: 10pm-6am. Leaders may be asked to assist with student events in the evenings i.e. from 6pm onwards (optional). Leaders will be paid for any additional hours worked.
Person Specification
- Good interpersonal and communication skills
- Ability to engage and communicate appropriately with young people
- Ability to encourage group discussion and build rapport with young people
- Some experience of working with young people, either through work or volunteering (although not necessarily on residential programmes)
- Hard-working and efficient
- An understanding of university admissions (e.g. have applied to a university or understand the process)
- Ability to ensure discipline is maintained and young people are kept safe throughout the residential
- An understanding of safeguarding, with the ability to follow safeguarding policies and practices to keep young people safe.
Appointment is subject to an enhanced Disclosure and Barring Service or PVG check.
Day Group Leaders – Specific Responsibilities
Reporting line: All group leaders will report to a designated supervisor.
Group leaders will be the ‘responsible adult’ for a small group of up to 12 young people and share supervisory responsibilities for all of the young people on the programme when the group is together.
Responsibilities for Group Leaders on in person programmes will include:
- Living on-site in the accommodation provided for the duration of the internships
- Taking students to and from their internship locations and evening activities each day, using the London Underground or other local public transport systems
- Seeing to the smooth running of morning and evening activities, including ensuring all the young people are in the right place at the right time and understand what is required of them.
- Monitoring the behaviour of the participating students and taking action in the event of any incident of unacceptable behaviour (which includes being absent from an activity without prior agreement, disobeying any regulation in the host accommodation or at work, any action that might or does cause damage to persons or property, or any other infringement of the Codes of Conduct agreed by the participants and their parents)
- Taking action if a participant is ill or injured, in consultation with the relevant supervisor
- Being aware of health and safety and child protection issues, and taking action wherever necessary to remove or alleviate dangers or risks
- Ensuring that the members of your specified group are engaging fully in all aspects of the programme, alerting SMF staff to any issues i.e. homesickness, lack of supervision in the workplace, etc.
- Being actively involved in the evening activities to help the young people complete the required tasks, assisting those delivering the activities as required
- Ensuring that participants are in their own rooms at the specified time in the evening and that they are adhering to the codes of conduct.
- Undertake other duties as determined by SMF staff present
Breakfast will be provided, and you will be given a daily allowance for lunch.
Evening meals will be provided on site, or you will receive additional allowance on nights you are eating out with students at restaurants.
Night Group Leaders – Specific Responsibilities
Reporting line: All group leaders will report to a designated supervisor.
Night group leaders will be the point of contact throughout the night should students have any issues. The most important aspect is always student welfare and safeguarding.
Responsibilities for Group Leaders on in person programmes will include:
- Living on-site in the accommodation provided for the duration of the internships.
- Meeting with other night group leaders and programme supervisor before each evening patrol, to discuss any issues from the previous night (for example, particular students being in each other’s rooms when they should not be, students not going to bed when they should be)
- Undertake night patrols from approximately 11pm, being present in accommodation hallways and exit points
- Remaining on call and contactable (in your room) between 1am and 7am and undertaking basic administrative tasks, as assigned by the supervisor
- Taking part in some evening activities with students and other residential staff where needed – this is optional and time will be added to your paid hours.
- Taking students to and from their internship locations where needed – this is optional time will be added to your paid hours.
- Monitoring the behaviour of the participating students during the night and taking action in the event of any incident of unacceptable behaviour (which includes absconding from accommodation, disobeying any regulation in the host accommodation at night, any action that might or does cause damage to persons or property, or any other infringement of the Codes of Conduct agreed by the participants and their parents)
- Taking action if a participant is ill or injured during the night, in consultation with the relevant SMF staff member.
- Being aware of health and safety and child protection issues and taking action wherever necessary to remove or alleviate dangers or risks.
- Undertaking other duties as determined by SMF staff present.
Night group leaders will be free to spend their daytime hours as they wish.
Breakfast will be provided, and you will be given a daily allowance for lunch. Evening meals will be provided on site or you will be given an allowance for food.
Application Process
All applications must be made through our recruitment system, Pinpoint. Interested applicants should answer the following questions:
- Why are you interested in this position and what relevant experience do you have? (max 250 words)
- Tell us about a time where you have communicated a complex piece of information (written or verbal) (max 200 words)
- What is your understanding of safeguarding and/or child protection and how it applies to this role? (max 150 words)
In your application, you will be asked which programmes (dates/locations) you wish to be considered for. You will also be asked if you wish to apply for Day or Night Leader (or both).
Generic or incomplete applications will not be considered.
Please note: the Social Mobility Foundation is an equal opportunity employer and values diversity.
Closing Date: 9am, Monday 22nd April 2024
The client requests no contact from agencies or media sales.
Talent Acquisition Lead – Full Time, Permanent – Remote - £35,000 - £42,000 per annum.
Benefits:
- Training opportunities and career development
- Flexible Working
- Salary Sacrifice Electric Car Scheme (once confirmed in post)
- Season Ticket Loan Scheme
- Cycle to work scheme
- 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
- 3 well-being days per year
- Simply Health Cash Back Scheme - including but not limited to:
- Discounted gym membership
- Dental treatment cover
- Optical treatment cover
- Multiple alternative therapies
- Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
- HeadSpace App
- Death in Service Payment (2x annual salary)
- Critical Illness Insurance (subject to qualifying criteria)
We are The Forward Trust. We empower people to recover from addiction, supporting them to break the cycle of crime and to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
Role Overview – Talent Acquisition Lead:
We are looking for a resilient, patient and committed team player with a confident and positive attitude to join our team in this new position!
The right candidate will not only have significant experience in recruitment and talent acquisition, but will also be skilled in working on recruitment campaigns that reach a wide range of diverse candidates.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
Role Responsibilities:
You will be responsible for…
- Supporting the creation and implementation of The Forward Trust’s Talent Acquisition Strategy.
- Supporting resource and retention needs across the whole organisation, offering practical and innovative ideas.
- Enabling and empowering hiring managers to effectively hire into positions, focusing on challenging areas of the business.
- Work with the HR team and wider organisation to promote The Forward Trust as a great employer, internally and externally.
- Collaborating positively with the team and wider teams to deliver a great service during a highly challenging time.
- Being responsible for the professional development of one team member (TA admin). We believe in internal progression and growing our own talent.
Requirements – Talent Acquisition Lead:
We are looking for someone who....
- Has experience helping to create and implement a successful HR, sourcing or recruitment strategy.
- Is an experienced sourcer, recruiter or talent acquisition professional.
- Has knowledge of the sector.
- Has a good understanding of employment legislation.
- Is proactive and able to use their initiative, working independently.
- Able to respond quickly and effectively and can communicate clearly and concisely.