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City Hearts UK
South Yorkshire
£20,000 per year + On Call Supplement
Page 1 of 1
South Yorkshire
£20,000 per year + On Call Supplement
Contract, Full-time
Job description


How this role fits into the vision and objectives of City Hearts

About Face is all about breaking the cycle of crime and seeing the lives of offenders turned around. As an About Face Navigator you will help offenders navigate life outside of prison and offending, you provide regular support, facilitate meetings and training as well as connecting individuals to a range of services and organisations to help them with their individual needs. The role involves working with South Yorkshire Police, Prison and Probation services and drug and alcohol services.

What you can expect from a career at City Hearts

As an organisation we are committed to supporting your success and providing you with a wealth of skills, training and opportunities as well as staff benefits to enhance your employment. These will include:

• Regular accredited and in-house training on specialist subjects such as trauma, mental health, safeguarding, working with addictions and much more

• Group Supervision every 6 weeks with qualified therapists

• Commitment to annual salary reviews

• Progression opportunities

• Annual staff survey and focus groups – have your say!

• 30 days holiday per year (plus accrued holiday days for length of service)

• Perkbox national ‘perks’ and discount scheme

• 3% employer contribution pension scheme


Job Title: About Face Navigator

Reports to: Service Manager (About Face, Forging Ahead and Plan B)

Contracted Hours: 40 hours per week

Contract Duration: Until 31st March 2021

Salary: £20,000 per annum (pro rata) plus on call supplement

Location: Sheffield

Closing Date: 10th August 2020

Interview Date: 20th August 2020

Probationary Period: 3 months

Direct Reports: None


• Key working male and female clients who have a history or a risk of offending;

• To work in police custody suites delivering the ‘PLAN B’ service. Helping to support individuals to break the cycle of crime.

• To be vetted and cleared by South Yorkshire police to work within custody facilities and to use criminal justice database systems appropriately and only for the purposes of supporting your client.

• Delivering ‘The Forging Ahead course’ within nominated persons if and when required.

• Running a weekly drop in for clients under the supervision of line manager.

• Regular feedback, team meetings and review meetings with line manager;

• Arranging and attending appointments for individuals;

• Availability and flexibility to include evening and weekend shifts as well as being a regular part of the on-call rota.

• Following up and completing all appropriate paperwork and details of client; including on line reporting. Including, weekly reviews, daily logs and inductions Using the ZOHO CMS system to complete these tasks.

• Working alongside and supporting volunteers who work with individuals and ensuring their adherence to policies and procedures;

• Ensuring progression of the client personally and through the journey within the criminal justice system;

• Liaising and working in partnership with organisations and individuals regarding both the client and City Hearts in a professional manner - including but not limited to South Yorkshire police, HM Probation service , HMP Prisons service as well other agencies and medical professionals;

• Identifying support hours along with other key performance indicators and to ensure accurate logging of support provided.

• Ensuring all course paperwork is being completed correctly and in a timely fashion;

• Ensuring exit strategies are being prepared in a timely fashion.

• Ensuring adherence to all internal procedures regarding City Hearts, the client and legislation;

• Identifying, assessing and minimising risk to clients, yourself and others.

Additional documents
Application Form (.docx)
Recruitment Monitoring Form (.docx)
Applicant Information About Face Navigator (.pdf)
Check commute
Starting Address
Mode of transport
Posted on: 31 July 2020
Closing date: 10 August 2020
Tags: Advocacy,Support Worker
Job closes in 3 days
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