{"id":17538,"date":"2025-02-04T10:00:27","date_gmt":"2025-02-04T10:00:27","guid":{"rendered":"https:\/\/www.charityjob.co.uk\/careeradvice\/?p=17538"},"modified":"2025-08-15T13:00:38","modified_gmt":"2025-08-15T12:00:38","slug":"how-to-get-started-working-in-the-homelessness-sector","status":"publish","type":"post","link":"https:\/\/www.charityjob.co.uk\/careeradvice\/how-to-get-started-working-in-the-homelessness-sector\/","title":{"rendered":"How to Get Started Working in the Homelessness Sector"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":189,"featured_media":17541,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[356,7470],"class_list":["post-17538","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-career-advice","tag-career-change","tag-career-path"],"acf":{"job_search_bottom_form":false,"image":17541,"background":17541,"excerpt":"Interested in working with homeless people? Learn about the skills and experience you need to get started working in the homelessness sector.","contenttypes":[{"acf_fc_layout":"text_content","menu_title":"","content":"Are you looking for a new job, or career, that genuinely helps people? Are you interested in joining a sector that creates meaningful change? The homelessness sector is a lifeline of support for hundreds of thousands of people without a place to call home."},{"acf_fc_layout":"text_content","menu_title":"How many people are homeless in the UK?","content":"<h2>How many people are homeless in the UK?<\/h2>\r\nThis is a difficult question to answer, as there are different types of homelessness and not all are visible. However, from <a href=\"https:\/\/homeless.org.uk\/areas-of-expertise\/understanding-homelessness\/how-many-people-are-homeless\/\" target=\"_blank\" rel=\"noopener\">the latest figures<\/a> we estimate that 3,069 people sleep rough on a typical night and approximately 288,470 households contact councils for help with homelessness per year."},{"acf_fc_layout":"text_content","menu_title":"Careers working with people who are homeless","content":"<h2>Careers working with people who are homeless<\/h2>\r\nAt <a href=\"http:\/\/www.homeless.org.uk\">Homeless Link<\/a>, we\u2019ve designed a <a href=\"https:\/\/homeless.org.uk\/knowledge-hub\/national-homelessness-skills-framework\/\">framework<\/a> to show what a career in homelessness looks like. Homeless Link's <a href=\"https:\/\/homeless.org.uk\/knowledge-hub\/national-homelessness-skills-framework\/\">National Homelessness Skills Framework<\/a> is a key resource to support the learning and development of the housing and homelessness workforce. It creates a common skills language and describes the different roles that are available in the homelessness sector, including case studies from frontline workers to bring the roles to life.\u00a0\u00a0By using the framework, you can see how your current skills, knowledge and behaviours could be transferrable to a frontline homelessness role.\r\nWhether you\u2019re just starting out in your career or you\u2019re looking for a change, you can join a passionate, dedicated workforce who are making a tangible difference for people who are homeless or vulnerably housed.<strong>\r\n<img class=\"alignnone size-full wp-image-10990\" src=\"https:\/\/www.charityjob.co.uk\/careeradvice\/wp-content\/uploads\/2019\/02\/charitys-help-chilren-homeless.jpg\" alt=\"Young person sitting with back against a garage with a beanie hat pulled over their face and hands over their eyes. A teddy bear sits to one side.\" width=\"975\" height=\"515\" \/>\r\n<\/strong>"},{"acf_fc_layout":"text_content","menu_title":"Frontline roles available","content":"<h2>Frontline roles available<\/h2>\r\nThe homelessness sector has a wide variety of roles that work directly with people experiencing, or at risk of, homelessness. These roles often focus on providing practical support and guidance. Some examples include:\r\n<ul>\r\n \t<li>Support Worker<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>Outreach Worker<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>Activities Coordinator<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>Night Support Worker<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>Complex Needs Worker<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>Housing Management Worker<\/li>\r\n<\/ul>\r\n<em>\u201cIn my job, I love being able to support people to successfully move either from the streets or from unsuitable environments into accommodation where they can thrive and gain important life skills.\u201d \u2013 Housing Support Worker\u00a0<\/em>"},{"acf_fc_layout":"text_content","menu_title":"What experience do you need to work with people who are homeless?","content":"<h2>What experience do you need to work with people who are homeless?<\/h2>\r\nThere are some essential knowledge and skills criteria for frontline homelessness roles, which can be transferrable from other jobs. These include knowledge of data protection, equity, diversity and inclusion, and safeguarding. Equally, key skills sought are communication, managing professional boundaries, team working, and time management.\r\n\r\nFor some of the more specialist roles, there may be more specific knowledge and skill requirements. You can discuss this during the recruitment process to manage expectations.\r\n\r\n<em>\u201cMy favourite part of my job is that I have to dig deep with individuals and find ways of communicating with people who don\u2019t always want to communicate with me. It can be very challenging, but mentally stimulating and fulfilling at the same time.\u201d \u2013 Complex Needs Worker\r\n<img class=\"alignnone size-full wp-image-17540\" src=\"https:\/\/www.charityjob.co.uk\/careeradvice\/wp-content\/uploads\/2025\/01\/pexels-julia-m-cameron-6995221-scaled.jpg\" alt=\"Volunteers handing over boxes of food containing bread and tins to people in need\" width=\"2560\" height=\"1707\" \/>\r\n<\/em>"},{"acf_fc_layout":"text_content","menu_title":"Transferable behaviours","content":"<h3>Transferable behaviours<\/h3>\r\nHow we behave is important, especially when supporting people who might have complex needs. These behaviours are essential for all frontline homelessness work:\r\n<ul>\r\n \t<li>having empathy and respect for all people experiencing or at risk of homelessness,<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>being adaptable and open to different approaches in a fast-moving environment,<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>the ability to communicate truthfully and transparently,<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>the ability to withhold personal judgments or biases,<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>actively seeking opportunities and taking initiative,<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>commitment to consistently deliver on promises and responsibilities.<\/li>\r\n<\/ul>\r\nHomelessness charities will be looking to recruit someone whose values align with these behaviours. If that\u2019s you, and you want to help make a difference in the lives of others, have a \u00a0look at <a href=\"https:\/\/charityjob.co.uk\/jobs?cause=housing-and-homelessness\">jobs in the homelessness sector.<\/a>\r\n\r\n<em>\u201cWorking in this sector is really rewarding but it can be challenging. You need to come with an open mind and understand that everyone has their own timeline for progression, appreciating the \u2018smaller\u2019 positive moments.\u201d \u2013 Youth Support Worker<\/em>\r\n\r\n&nbsp;"},{"acf_fc_layout":"text_content","menu_title":"Training and qualifications for working in the homelessness sector\u00a0","content":"<h3>Training and qualifications for working in the homelessness sector<\/h3>\r\nTo meet the requirements of frontline roles, you may be asked to undertake some training, gain a qualification or have some prior experience. This will vary depending on the role and organisation you work for, but can include:\r\n<ul>\r\n \t<li>gaining experience through <a href=\"https:\/\/www.charityjob.co.uk\/volunteer-jobs?cause=housing-and-homelessness\">volunteering<\/a> in a homelessness or housing service,<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>achieving an accredited qualification, such as the <a href=\"https:\/\/homeless.org.uk\/what-we-do\/developing-the-workforce\/accredited-qualification-cih-level-3-certificate-in-providing-homelessness-services\/\">CIH Level 3 Certificate<\/a><u>,<\/u><\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>building your understanding with specialist <a href=\"https:\/\/homeless.org.uk\/what-we-do\/developing-the-workforce\/training-for-individuals\/\">training courses<\/a><u>,<\/u><\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>shadowing a colleague to learn on the job.<\/li>\r\n<\/ul>\r\n<em>\u201cWorking in the homelessness sector is very fulfilling and you will learn a lot along the way.\u201d - Activities Coordinator\u00a0<\/em>"},{"acf_fc_layout":"text_content","menu_title":"Benefits of moving into the homelessness sector\u00a0\u00a0","content":"<h2>Benefits of moving into the homelessness sector<\/h2>\r\nPeople often join the homelessness sector because they want to help people in vulnerable situations. Every day can look different, and while this can be challenging, it\u2019s also incredibly rewarding. By moving into the homelessness sector, you\u2019ll be joining an amazing and empathetic workforce who help people to have a safe place to live and the support that they need to keep it.\r\n\r\n<em>\u201cMy experience in this sector is extremely positive. Every day I get up and I am happy to come to work. That for me speaks volumes and it is something I have not experienced much in previous roles.\u201d \u2013 Floating Support Worker<\/em>\r\n\r\nReady to start helping people? <a href=\"https:\/\/charityjob.co.uk\/jobs?cause=housing-and-homelessness&amp;_ic_area=careeradvice&amp;ic_position=blogpost&amp;_ic_click_type=job_search\">Browse jobs in the homelessness sector.<\/a>"},{"acf_fc_layout":"article_reading_list","menu_title":"Read next","reading_list_title":"Read next","include_articles":[{"articles_link":13541},{"articles_link":10986},{"articles_link":14654}]}],"keyword":"","related_articles":[{"article":8669},{"article":13614},{"article":13454}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Working in the homelessness sector - CharityJob Blog<\/title>\n<meta name=\"description\" content=\"Interested in working with homeless people? 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