Carers Hub Manager Jobs in Bracknell, Bracknell Forest
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Purpose
This role is a job share with another Deputy Service Manager. Both Deputies will be responsible for equally sharing duties.
This role sits within our Adult Services department, across Hammersmith, Fulham, Ealing, Hounslow and Spelthorne.
You will be working directly with the Service Manager and be responsible for assisting with the operational delivery and service development, of a portfolio of services. Namely:
- Safe Space Community
- Safe Space ED
- Hounslow Helpline
- Nova Roots (Forensic Community Hub)
- Spelthorne Prevention Hub
The Role Purpose
The role of the Deputy Service Manager will be to work closely alongside the Service Manager and assist with the operational delivery of a portfolio of services. You will be there to support the rest of the team in delivering interventions on a one-to-one and group basis. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of Team Managers and supervision of Support Workers within the service. In addition, you will be responsible for deputising for the Service Manager in their absence. You will also be expected to provide on-call advice.
You can download a PDF of the job description for this role at the bottom of the page.
About Us
Hammersmith, Fulham, Ealing and Hounslow Mind are a specialist mental health provider and part of the Mind Federation. We provide support to empower anyone experiencing a mental health problem.
The lived experience of people with mental health problems is at the heart of everything we say and do.
We campaign to improve services and are committed to empowering local residents, promoting wellbeing and supporting recovery.
We work to transform understanding of mental health in the workplace, in schools and public services.
We do this by providing a range of services that are empowering, recovery focused and preventative.
Key Responsibilities
See job description for full list of responsibilities.
- Guiding the team, supporting the team managers in responding to referrals and planning each shift in terms of staffing, activities and case allocation
- Understanding of risk and risk management
- Understanding safeguarding adults and children processes and legal requirements
- Understanding of safety planning and de-escalation
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Providing advice, information, practical and emotional support to clients
- Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
- Maintaining accurate records, detailing interventions
- Ensuring that outcomes, outputs and impact are recorded
- Understanding CQC standards and NICE guidelines around mental health
- Create and maintain good working relationships with partner agencies
- Actively participate in training and development
- Provide guidance to support workers and volunteers
- Direct line management of team managers
- To work with service managers and assist with reporting and monitoring
Dimensions and limits of authority
- In the absence of the Service Manager be responsible and accountable for the delivery of high-quality services
- In the absence of the Service Manager act as a point of contact for stakeholders
- In the absence of the Service Manager be responsible for the overall management of the staff working in the service
Person Specification
See job description for full person specification
- Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
- Experience of line management within a mental health setting
- Experience of de-escalation
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Evidence of continual professional development
- Understanding of the Recovery Model in mental health
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Understanding of how to report and mitigate risks
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Understanding safeguarding adults and children processes and legal requirements
- Awareness of issues in mental health service provision
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Ability to prioritise and manage workload
- Ability to involve clients and carers in all aspects of work
- Empathy and non-judgemental approach
- Good communication skills
- Capacity to work within an agreed shift pattern
- Experience of delivering information and advice (housing, benefits, debt etc)
- Experience of non-clinical, therapeutic interventions like psychoeducation
- Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
- Understanding of different databases such as Views, Salesforce.
- Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
- Ability to work out of hours and on weekends
Closing Date
We reserve the right to change the closing date without notice depending on the number of responses received.
Equal Opportunities
We welcome applications from everyone, applicants with lived experience, LGBTQ+, people with a disability, or who are BAME are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status and therefore we ensure our recruitment process is inclusive and accessible to everyone.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Disclosure and Barring Service Check
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Purpose
This role sits within our new mental health Prevention Hub - which is a drop-in service providing a safe and welcoming space for people who are feeling distressed, seeking support and advice for their mental health, there and then. This service is a 9 month pilot project and will initially operate 11am-7pm Monday-Friday, however there may be a need to cover weekends/late nights, depending on the need of our clients and service growth.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health distress. This will consist of 1:1 support; de-escalating and providing interventions, signposting for specialised or longer-term support, and delivering collaborative self-management plans with clients to improve mental wellbeing. The aim of this service is to de-escalate, and provide holistic wellbeing plans.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health distress, in Spelthorne
- To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the Prevention Hub Coordinator will be to support the rest of the team in delivering interventions on a one-to-one and group basis. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will involve supporting a team of volunteers in delivering interventions.
You can download a PDF of the job description for this role at the bottom of the page.
Key Responsibilities
See job description for full list of responsibilities
- Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Providing advice, information, practical and emotional support to clients
- Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
- Engaging with clients to show empathy, inspire hope and promote recovery
- Establishing supportive, empowering and respectful relationships with clients and carers/ family
Person Specification
- Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Evidence of continual professional development
- Understanding of the Recovery Model in mental health
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Awareness of issues in mental health service provision
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Ability to prioritise and manage workload
- Ability to involve clients and carers in all aspects of work
- Empathy and non-judgemental approach
- Good communication skills
- Capacity to work within an agreed shift pattern
- Experience of delivering information and advice (housing, benefits, debt etc)
- Experience of non-clinical, therapeutic interventions like psychoeducation
- Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
- Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
- Ability to work out of hours and on weekends
Disclosure and Barring Service Check
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Equal Opportunities
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
The client requests no contact from agencies or media sales.
Are you looking for a job where you will be supported to gain skills and qualifications?
Searching for a role where your qualities and expertise will make a real difference to people’s lives?
Hoping for a varied, interesting workload as part of a friendly, supportive team?
If so, then read on!
A bit about us
We are an independent, Human Rights based charity, and one of the UK’s largest providers of advocacy, advocacy-related and Healthwatch services who make sure people are heard when it matters most.
At The Advocacy People we have a team of amazing and dedicated staff who provide high-quality, confidential, independent advocacy services, supporting people, often vulnerable and/or excluded from services and communities, in having a say about issues that are important to them and decisions that are being made about their lives.
For more information about advocacy and what we do, please go to our website where you will also find information about our attractive benefits package on the Jobs Vacancies page.
About the role
We are looking to recruit a permanent multi-skilled advocate to join our busy Berks multi- disciplinary team, working up to 37 hours per week, minimum of 28 hours, starting salary £23,611 per annum, (pro rata).
In this exciting role you will be acting as an independent advocate supporting clients to ensure they get their voices heard. This may include providing advocacy across a number of different strands, such as the Mental Capacity Act, Care Act and Mental Health Act.
What we need from you
We are looking for someone who has the creativity and enthusiasm to support people in difficult circumstances, ideally has experience in a health or social care and may have their own life experiences relevant to the role. If you haven’t got advocacy qualifications it’s not a problem, we will provide the required training.
As this role is home based with regular travel, mainly but not exclusively in the Berkshire area, you must have access to both a stable home broadband service and easy access to transport as well as flexibility with working hours.
There may be times when work is required outside normal working hours so flexibility is required.
We also need you to live within Berkshire or surrounding counties.
All applicants invited to interview will need to bring evidence (photographic where possible) of their right to work in the UK. New employee start dates will only be confirmed once relevant checks, including enhanced DBS clearance, and 2 satisfactory references have been received.
What happens next
If we sound like an organisation you would like to work for, please go to the Job Vacancies page on our website for further information and start your application, if not already there, in which case, apply today!
If you would like to discuss the role further, please contact Ann Standen, Team Manager.
We look forward to hearing from you!
The client requests no contact from agencies or media sales.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.
The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.
We have an excellent opportunity for a Volunteer Service Coordinator to become an integral part of our dynamic team. We're seeking a highly motivated, experienced, and enthusiastic individual with exceptional skills in community engagement and volunteer management to join us during this exciting development of our services in East Surrey.
As the Volunteer Service Coordinator, your primary focus will be on developing and implementing a Community Companion service and Advanced Care Planning service. These services aim to provide support for individuals at end-of-life and their loved ones, within care home settings. This will include networking and creating professional relationships with the local system providers to identify gaps and effectively develop the service in line with local need. You will also be responsible for recruitment, training and ongoing management of volunteers to be able to effectively deliver the service.
In this role, you will:
- Support the delivery and coordination of the Community Companion service within East Surrey. This will include the management and supervision of volunteers, receiving referrals and matching volunteers with terminally ill people and/or their carers.
- Undertake assessments of the support needs of people referred to the service, identifying the appropriate service to be provided by a volunteer, and make an onward referral as appropriate.
- Implement evaluation methods and tools required to measure the service and satisfaction of those using it.
- Support and promote opportunities for volunteer roles via a range of media routes, seeking volunteers who will make a commitment to the service.
- Schedule training events throughout the year, considering targets for volunteer recruitment.
- Deliver the volunteer core training programme in partnership with volunteer co-facilitators and other appropriate colleagues.
- Induct volunteers to ensure they understand their roles and the contribution they can make to the service and the organisation's goals.
- Provide support to all volunteers and coordinate all aspects of their volunteering activity, ensuring that they deliver on commitments made in their role.
- Maintain close partnerships with the national volunteering team.
- Promote the service throughout in East Surrey so that clients, carers, health care professionals, public and third sector organisations are aware of the service.
- Work collaboratively with other services / professionals in the area, including the Marie Curie Nursing Service and Hospices where they are available.
Skills and Experience required:
- Proven planning and operational service skills
- Excellent organisational, interpersonal and communication skills, with a high level of emotional intelligence
- Previous experience of supporting the development of new services
- Experience of delivering services using volunteers, befrienders and working in partnership with external agencies would be advantageous but not essential
- Ability to deliver training to small groups
- Drive to achieve high standards and work to best practice
What's in it for you:
- Annual leave allowance 25 days plus 8 public holidays (pro rata)
- Competitive policy for parental/sick Leave
- Continuous Professional development
- Industry leading training programmes
- Season ticket loan for travelling to and from work
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (T & C's apply)
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
Click here for full job description;
For more information or an informal chat please contact Roxanne Ainsworth, Deputy Head of Operations on [email protected]
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
Closing Date: 7th April 2024.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via [email protected]
This role will be subject to receiving a satisfactory criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.
MOVE Charity Programme Coordinator
MOVE AGAINST CANCER Charity (MOVE) is looking for an experienced, dynamic and motivated Programme Coordinator with the passion and the skills to support our small teams and programmes.
We have a fantastic opportunity for an experienced individual with a strong administration background to join our growing team. We are looking for an exceptional individual with administration, data management, logistics experience, organisational skills and someone who can provide valuable support across our programmes as we grow.
The MOVE Team is a strong and motivated team, who love MOVE Charity and the difference we make, and are building a strong network of passionate and skilled volunteers to support our programmes and community.
Salary: £20k - £23k depending on experience.
Contract: Full Time fixed term contract for 12 months with potential to extend further.
The post is subject to a six months’ probationary period.
We understand the importance of work-life balance and respect individual needs. We offer a full-time position, but we are also open to considering requests for a 4-day work week or part-time role for candidates with the right experience.
Generous Annual Leave: Generous allocation of 28 days of holiday leave (pro rata if part-time)
Special Day Off: Your Birthday
Extended Holiday Break: Our charity closes down in between Christmas and New Year, giving you the opportunity to enjoy some additional time off over the festive period.
Pension Benefits: Pension plan through NEST (National Employment Savings Trust)
Flexible Working Arrangements and Hours: We believe in empowering our employees to manage their time effectively. This is a remote working role with travel for team meetings and other work-related events.
The client requests no contact from agencies or media sales.